Client Success Associate

Join Rokt, a leader in hyper-growth ecommerce. At Rokt, we redefine the ecommerce landscape by delivering real-time relevance at critical moments. Our innovative AI Brain and expansive ecommerce Network facilitate billions of transactions, connecting hundreds of millions of customers while earning the trust of leading global brands.We are a collaborative team of innovators dedicated to empowering businesses with inventive strategies that meet customer demands and drive additional revenue. Many of the world's foremost companies achieve between 10% to 50% in extra revenue — and often all their profits — through the supplementary products and services they offer. This competitive advantage opens up a realm of growth and innovation opportunities.At Rokt, we prioritize transparency in career development and compensation. We believe in a clear career progression with defined compensation structures, allowing our Rokt'stars to continually elevate standards and explore new possibilities.Position Overview: Client Success AssociateTarget total compensation ranges from $71,000 to $118,000. This includes a fixed annual salary of $63,500 to $95,000, a target commission of $2,500 to $14,000, an equity grant, and exceptional benefits.Equity grants are offered in good faith, contingent upon company policies, board approval, and individual eligibility.Role Responsibilities:Act as a trusted partner to Rokt’s clients, taking ownership of post-sale relationships with top-tier ecommerce companies. You will manage their campaigns, analyze performance metrics, and identify ways to enhance value through Rokt’s AI-driven platform. Instead of remaining on the sidelines, you will actively shape strategies, identify growth prospects, and transform data into actionable insights that have a meaningful impact on client success. If you excel in relationship-building, data-driven problem-solving, and operating at the intersection of technology and business, this role places you at the forefront of how Rokt enhances and broadens its partnerships. A comprehensive onboarding program will equip you with the necessary understanding of Rokt’s products and business operations, enabling you to deliver significant results for clients from day one.The Client Success team focuses on:Enhancing client outcomes (e.g., managing account performance, optimizing campaigns, and ensuring partners consistently achieve their goals via Rokt's AI platform)Transforming data into strategic insights (e.g., leveraging analytics to discern effective strategies, identifying new opportunities, and converting insights into practical recommendations)Aiding clients' voices internally (e.g., collaborating with product, engineering, and marketing teams to ensure client needs are integrated into strategic initiatives)

About UsDorsia stands at the cutting edge of hospitality technology, transforming access to the most sought-after restaurants, events, and experiences worldwide. By integrating innovative technology with the essence of luxury hospitality, we enable our members to obtain exclusive reservations while granting operators unparalleled control, visibility, and opportunities for revenue enhancement.As a rapidly expanding startup, backed by over $50 million from prominent investors including Index Ventures and strategic industry partners like Major Food Group, Groot Hospitality, and Gracious Hospitality, we are on a mission to reshape the global hospitality scene. We are looking for exceptional talent to join us in driving our next growth phase.About the RoleDorsia is in search of a meticulous and service-oriented Client Success Intern to assist our Client Success Managers through Summer 2026. This role is pivotal in delivering an exceptional, proactive client experience from onboarding to ongoing engagement and retention.This position is perfect for individuals passionate about the fusion of hospitality, client experience, and operational excellence. You will thrive on creating streamlined systems, maintaining effective communication, and executing tasks with precision. This internship offers a unique vantage point into the operations of high-performing Client Success teams within a dynamic, high-touch environment and the opportunity to directly influence workflows that keep our clients engaged.What You’ll DoClient Success Support & Relationship ManagementCollaborate with Managers on account management and member-facing content and inventory.Assist in onboarding preparations and follow-through, including materials, timelines, tracking, and next steps.Support client communications through scheduling, reminders, and documentation of recaps.Maintain accurate internal notes and account context to ensure continuity across stakeholders.Client Health & Retention SupportMonitor client activity and flag potential risk signals such as low engagement or unresolved issues.Support retention workflows by tracking open items, ownership, and next steps.Organize client feedback and recurring themes to inform internal prioritization.Operational Excellence & Process ImprovementContribute to the refinement of operational processes to enhance overall efficiency.

WHO WE ARE Zeta Global (NYSE: ZETA) is an innovative AI-Powered Marketing Cloud that harnesses advanced artificial intelligence (AI) and vast consumer insights to empower marketers in acquiring, retaining, and expanding customer relationships efficiently. Our Zeta Marketing Platform (ZMP) aims to simplify sophisticated marketing through the unification of identity, intelligence, and omnichannel activation, leveraging one of the industry’s largest proprietary databases and AI capabilities. We enable our enterprise clients across various industries to personalize consumer experiences at an individual level, enhancing the effectiveness of their marketing initiatives. Founded in 2007 by David A. Steinberg and John Sculley, Zeta Global is headquartered in New York City, with offices around the globe. To learn more, visit www.zetaglobal.com. THE ROLE The Senior Client Success Manager – Programmatic is a dynamic, client-facing position responsible for overseeing the comprehensive success of a portfolio of strategic programmatic accounts. In this role, you will act as the primary client liaison, operational expert, and strategic ally, managing live campaigns, directing client communications, and driving performance, retention, and growth. This position demands robust programmatic expertise, sound judgment, and the capability to work autonomously while fostering close collaboration with Sales, Analytics, and Operations teams. This is a hybrid position based in New York City (3 days/week). RESPONSIBILITIES Oversee and manage 10+ active programmatic campaigns end-to-end across multiple accounts. Lead all client communications, including status calls, quarterly business reviews (QBRs), and escalations, providing clear insights and recommendations linked to business outcomes. Act as the technical owner of campaign execution, collaborating closely with Operations to ensure proper setup, effective optimization, and alignment with strategic goals (targeting, pacing, QA, troubleshooting). Leverage a deep understanding of DSP functionality and optimization levers to guide setup decisions, troubleshoot issues, and drive performance enhancements. Generate client-ready reporting and performance insights in conjunction with Analytics. Proactively identify and facilitate upsell, cross-sell, and renewal opportunities in partnership with Sales. Collaborate cross-functionally to address issues, drive improvements, and enhance client satisfaction.

At CompStak, we aspire to transform the commercial real estate landscape by providing unparalleled access to accurate and transparent market data. Our innovative platform enables users to access critical information effortlessly, fostering better and quicker transactions for all stakeholders in the industry. Location: Manhattan, New YorkHybrid Work Environment: Three days in the office, with flexibility for change We are seeking a dynamic and results-driven professional to join our Client Success team as a Client Success Manager. This pivotal role is designed for individuals who are passionate about enhancing client satisfaction and driving growth. As a Client Success Manager, you will be instrumental in ensuring our clients have exceptional experiences with CompStak by acting as their trusted advisor. Your responsibilities will include proactive account management, fostering customer satisfaction, and identifying opportunities for upselling, cross-selling, and renewing our suite of products and services. Become a vital part of our mission to bring transparency to the commercial real estate sector!

LOCATIONNew York, NY (hybrid work - required to be in office 2-3 days/week)ABOUT THE ROLEAt Ascend Interplay, we are a dynamic multi-family office dedicated to enhancing our member services team. We are seeking an exceptionally organized Client Success Associate who excels in prioritizing diverse tasks and projects. Collaborating closely with our investment and operations teams, you will address client needs and drive significant progress. Your proactive and detail-oriented approach will be pivotal in delivering customized solutions to our member families, leveraging your analytical and communication skills in a fast-paced, goal-oriented environment.WHAT YOU’LL DOProvide vital support to the member services team by coordinating with family principals, internal teams, vendors, and custodians to deliver an exceptional, high-touch experience that anticipates and surpasses client expectations.Facilitate solutions for member families across regular agenda items and special projects.Conduct research and develop relevant tax, estate planning, and insurance strategies, collaborating with domain experts as necessary.Work alongside the investment team to formulate and execute customized asset allocation and cash management plans.Assist in tracking investment performance and progress for both internal and external reporting.Aid in onboarding new families and enhancing our client service offerings.Ensure compliance with SEC guidelines to protect both the firm and its clients.WHO YOU AREA proactive self-starter eager to learn and achieve excellence.A versatile problem solver who embraces challenges and responsibilities.An organized multi-tasker capable of managing priorities and deadlines while upholding professionalism.An empathetic listener who fosters genuine, trust-based relationships with clients, recognizing their unique needs and constraints.A collaborative team player with strong interpersonal skills, open to constructive feedback.An effective communicator, confident in both verbal and written interactions.

ABOUT THE ROLE Rightway Healthcare is seeking a driven and operationally adept Client Success Manager (CSM) to enhance our Care Navigation team. In this pivotal role, you will serve as the key contact for a diverse array of client accounts, ensuring their experience with our services is not only seamless but exceptional. This role is crucial to our success; the ideal candidate will cultivate strong relationships with essential stakeholders, including brokers, carriers, and TPAs. You will deliver value, satisfaction, and measurable outcomes aligned with our clients' business objectives while ensuring the 'voice of the client' influences our internal collaborations with cross-functional teams. Your contributions will significantly affect client retention, satisfaction, and the overall growth of the company. WHAT YOU’LL DO Relationship Management: Own and nurture the overall client relationship, establishing long-lasting connections and acting as a trusted advisor. Be the first point of contact for day-to-day inquiries from both external and internal stakeholders. Proactive Client Engagement: Adopt a strategic approach to build insightful relationships with clients and their stakeholders. Throughout the client journey, focus on understanding their goals, providing tailored solutions, and identifying opportunities for growth while preventing potential issues. Success Metrics and Reporting: Monitor client health, making data-driven decisions to support strategic planning and growth initiatives. Analyze trends and generate insights to innovate solutions that enhance value and resolve issues, delivering quarterly business reviews to clients and stakeholders. Upselling & Renewals: Oversee the entire renewal process while identifying opportunities for upselling and cross-selling additional services to elevate the client experience and support organizational growth. Cross-functional Collaboration: Collaborate with Sales, Implementation, Product, Marketing, Analytics, and Support teams to ensure a cohesive approach to client success, bringing client insights into meaningful discussions with stakeholders to improve services.

Join Two Circles, a leading Sports & Entertainment Marketing firm dedicated to enhancing audience engagement and driving revenue. Our mission is to understand fans on a deeper level, enabling our clients to effectively influence their behavior—be it through spending, event attendance, or content consumption. With a robust portfolio of over 900 global clients, including marquee names like the English Premier League, Red Bull, UEFA, and Nike, we are at the forefront of the sports and entertainment industry.As a Client Success Analyst, you will play a pivotal role in supporting our Client Success Managers throughout the client engagement lifecycle. Your primary focus will be on facilitating the successful adoption of our technology and services, ensuring that our clients derive maximum value from our offerings. This is an excellent opportunity for an individual at the outset of their career who is passionate about sports technology and committed to delivering exceptional client service.Key ResponsibilitiesClient Lifecycle Support:Assist Client Success Managers in managing client accounts, from onboarding to renewal.Facilitate onboarding processes to ensure effective implementation of our services.Organize client meetings, track action items, and ensure prompt follow-ups.Document client interactions, onboarding milestones, and account updates.Account Execution & Project Coordination:Support the execution of account strategies laid out by Client Success Managers.Monitor project timelines and milestones, ensuring timely deliverables.Prepare materials for client meetings and business reviews.Coordinate with internal teams to address client needs swiftly.Client Adoption & Health Monitoring:Track product usage trends and key performance metrics to evaluate account health.Identify opportunities for enhancing client engagement and satisfaction.

Role Overview Metergy Solutions is looking for a Client Success Manager based in New York, New York. This role centers on helping clients reach their goals using Metergy’s products and services. The Client Success Manager serves as the main contact for clients, guiding them from onboarding through ongoing support. What You Will Do Act as the primary point of contact for assigned clients Guide clients through onboarding and answer their questions Analyze client needs and develop tailored strategies to support their objectives Work closely with internal teams to optimize client outcomes Identify opportunities for upselling and recommend solutions Foster long-term client relationships and ensure satisfaction

Our MissionAt Zocdoc, we believe healthcare should be accessible and efficient for patients. Unfortunately, many face outdated insurance directories and long wait times, leading to frustration and poor experiences. In contrast to other industries, where companies are held accountable by consumers, patients often have to accept subpar service in healthcare. Our mission is to empower patients by providing a leading healthcare marketplace that enables them to easily find and book both in-person and virtual care across all 50 states, covering over 200 specialties and more than 12,000 insurance plans. By enhancing patient choice, we are transforming healthcare into a competitive market that prioritizes quality and affordability. With 18 years of experience and a leading position in our field, we continue to innovate and grow. If you're passionate about tackling complex issues and collaborating with thoughtful and driven teammates, we invite you to join us. Your Impact on Our MissionAs an Enterprise Customer Success Manager, you will play a crucial role in helping healthcare providers maximize their utilization of Zocdoc. Your focus will be on building proactive relationships with key stakeholders in large healthcare organizations to enhance their success within our marketplace. Acting as a trusted consultant, you will provide timely, data-driven insights that lead to favorable outcomes for our clients. Our ECSMs embrace challenging discussions, promote innovative ideas, and push boundaries to strengthen Zocdoc's most significant partnerships. You’ll Thrive in This Role If You Are...Goal-oriented: You understand the importance of setting ambitious targets and breaking them down into actionable steps.Process-driven: You excel in environments where clear guidance directs your focus and efforts.Intellectually curious: You continuously seek opportunities for personal and professional growth in enhancing provider and user success.

Join dorsia as the Head of Client Success, where you will lead our efforts to enhance client satisfaction and drive success for our valued customers. You will be responsible for developing strategic initiatives, managing client relationships, and ensuring the delivery of exceptional service.

Job Title: Director of Client SuccessLocation: New York, NY or Atlanta, GA; Remote options availableAbout Us:At ClarityPay, we are on a mission to revolutionize the point-of-sale credit landscape, delivering unparalleled value to merchants. With offices in both NYC and Atlanta, our rapidly expanding fintech company equips large merchants with customizable “Pay-Over-Time” solutions, including monthly installment plans, Buy Now Pay Later (BNPL), and revolving credit products. We tackle complex credit challenges with agility, precision, and smart technology to ensure optimal outcomes for our partners.Our clients depend on us to enhance their customer service, foster growth, and cultivate loyalty. Our core values—merchant-first mentality, data-driven insights, a commitment to understanding the 'why', relentless learning, and teamwork—drive our dedication to providing outstanding customer experiences at both speed and scale.Role Overview:We are looking for a dynamic Director of Client Success to oversee a portfolio of clients, fostering success and advocacy for ClarityPay. This role entails onboarding clients and managing daily program operations. You will strengthen client relationships, drive performance to meet objectives, tackle critical issues, and ensure overall client satisfaction. Alignment of client expectations will be your priority as you work towards achieving shared goals. Analyzing data and feedback will be essential for identifying improvement opportunities and executing them effectively. Collaboration with cross-functional teams, including Business Development, Marketing, Product, Operations, Risk, Finance, and Legal, will be key.Key Responsibilities:Act as the primary liaison, facilitating communication between clients (merchants, service providers, and platforms) and internal teams (e.g., Product, Operations, Legal).Lead the client implementation work plan, ensuring a smooth transition in partnership with Business Development and internal teams (e.g., Product, Compliance, Marketing, Risk, Operations, and Finance) and client representatives.Set clear performance expectations with clients and internal stakeholders, track progress, and report outcomes.Continuously monitor and assess performance and customer experience metrics.Create growth and success strategies, identify opportunities for improvement, present analytical insights, and ensure program performance aligns with overall strategy.Manage day-to-day client inquiries and challenges to enhance client satisfaction.

Role Overview Audigent, part of Experian, is hiring a Client Success Manager for a hybrid role based in New York. This position centers on building strong client relationships and ensuring clients get the most from Audigent’s services. The Client Success Manager works closely with clients to understand their goals and support their ongoing success. What You Will Do Engage with clients to understand their needs and objectives Support clients in using Audigent’s services effectively Work to increase client satisfaction and long-term retention Act as a liaison between clients and internal teams Location This is a hybrid position based in New York.

Role overview Jobgether is looking for a Client Success Manager to join its team in a fully remote position based in New York. The main focus is on building and maintaining strong relationships with client partners. This position plays a key part in supporting the success of Jobgether’s mental health programs and involves frequent collaboration with colleagues across the company. What you will do Develop and nurture productive partnerships with clients Collaborate with internal teams to ensure mental health programs align with client needs Use strategic thinking and clear communication to enhance client experiences Support projects that benefit both the Client Success team and the broader organization Work environment This position is fully remote, providing flexibility and the opportunity to contribute to a mission focused on mental health impact.

About Nexxen Nexxen builds data-driven advertising technology for advertisers, agencies, publishers, and broadcasters worldwide. The company’s platform combines a demand-side platform (DSP) and a supply-side platform (SSP), all connected through the Nexxen Data Platform. Our Values Nexxen’s culture centers on three principles: Customer Centricity, a Curious Mindset, and Collaboration without ego. The team values hustle, commitment, and creative problem-solving. Safety Notice Nexxen will never ask for payment or promote financial schemes during hiring. If you see suspicious job postings or communications claiming to be from Nexxen, contact infosec@nexxen.com to verify. Role Overview: Client Success Manager Based in New York, the Client Success Manager leads managed service campaign management and programmatic PMP deal execution. This person acts as the main point of contact for a portfolio of advertiser relationships, working to improve satisfaction, retention, and growth. What You Will Do Oversee campaign management and execution for managed service and programmatic PMP deals Serve as the primary contact for assigned advertisers Apply technical knowledge across Nexxen’s product suite, including SSP, DMP, and deal infrastructure Analyze account performance and propose new solutions Participate in the RFP process and identify upsell opportunities through reporting and measurable results Collaborate with Strategic Sales, Ad Operations, and Supply teams to ensure campaigns and deals are set up and optimized effectively

At January, we are dedicated to revolutionizing consumer finance by infusing humanity into every interaction. Our innovative, data-driven solutions empower financial institutions to enhance their collections processes, providing borrowers with clear, compassionate pathways to regain control over their financial futures. We are not just increasing access to credit; we are restoring dignity and affording millions the opportunity to achieve true financial independence.About the RoleAs the Senior Client Success Manager, you will play a pivotal role in transforming client relationships into a key competitive advantage for January. Your responsibility will extend beyond mere account retention; you will extract invaluable insights that will inform our product development and client service strategies. You will manage 5-7 strategic accounts that present significant potential along with operational challenges. Your goal is to establish scalable client management systems that maintain a personal touch, transition our approach from reactive to proactive, and create a framework that converts client feedback into actionable product decisions and market intelligence.Collaborating closely with Operations, Product, Compliance, and Sales teams, you will tackle complex issues swiftly, identify patterns that might go unnoticed, and uncover expansion opportunities before they are articulated by clients. You thrive on challenging conversations, master the art of precise communication—whether it's de-escalating issues or crafting replicable playbooks—and excel at prioritizing conflicting demands.What You'll DoServe as the primary relationship steward for strategic accounts, proactively anticipating client needs and fostering trust through transparency in both success and crisis.Detect patterns within your portfolio of accounts, functioning as an intelligence resource for Product and Account Management by translating frontline insights into product roadmap strategies and identifying growth opportunities.Lead monthly performance reviews that provide clients with new insights, advancing from mere reporting to diagnosing root causes and proposing data-driven solutions.Manage audit processes from start to finish with impeccable attention to deadlines, swiftly resolving complex issues with clarity.Transform individual client successes into standardized playbooks and collaborate with Client Operations to address systemic friction points.Document successful strategies and enhance team performance through knowledge sharing and scalable processes.What We're Looking ForA minimum of 4 years of experience in high-touch B2B client success, strategic account management, or consulting with enterprise clients: ...

About UsAddepar is a leading global data and AI platform designed to empower investment professionals in transforming intricate financial data into actionable insights. Our platform consolidates portfolio, market, and client information into a comprehensive view, delivering AI-driven insights seamlessly integrated into investment and client workflows. Trusted by over 1,400 firms across nearly 60 countries, Addepar manages an impressive $9 trillion in assets. Our open platform collaborates with nearly 650 software, data, and consulting partners, enabling efficient investment operations for organizations of every size and complexity. With offices located in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, and São Paulo, we are dedicated to supporting our clients worldwide.The OpportunityThe Client Success Management (CSM) team at Addepar is responsible for the entire post-sales journey, ensuring that our clients derive maximum value from our platform. As a trusted advisor, you will develop a profound understanding of each client's business—encompassing their strategy, services, team dynamics, and technology—to assist them in achieving their objectives and fully utilizing Addepar's solutions.As a member of the CESM Enterprise Team, you will manage our largest and most complex clients, including global banks, private institutions, regional banks, wirehouses, and broker-dealers. Your role will involve providing strategic insights, nurturing strong partnerships, and spearheading engagement initiatives to drive client adoption, retention, renewals, and revenue growth, thus playing a crucial role in Addepar's expansion.In this position, you will leverage your sales acumen and technical expertise to conduct impactful client presentations and demonstrations, effectively communicating Addepar's value proposition while aligning our capabilities with client needs and business goals. Collaborating across various departments, you will identify opportunities to enhance engagement, accelerate adoption, and create and implement data-driven strategies to foster new annual recurring revenue for Addepar.Furthermore, you will facilitate change management, implement best practices, and optimize the use of our platform. Acting as an advocate for our clients, you will ensure an exceptional experience while gathering insights that will inform the development of the next generation of client-focused solutions at Addepar.

About Pivotal HealthPivotal Health stands at the forefront of technology, empowering healthcare providers to navigate the complexities of reimbursement and ensuring they receive fair compensation for their exceptional care.Many healthcare professionals grapple with chronic underpayment from insurance companies, even though they deliver top-notch services. Processes like Independent Dispute Resolution (IDR) are meant to foster fairness but often become cumbersome and confusing without the right support.Pivotal Health merges cutting-edge software, insightful data, and dedicated service into a cohesive, AI-enhanced platform. Our solutions streamline reimbursement processes, enabling providers to efficiently contest underpaid claims and alleviate administrative burdens, all while preserving the focus on patient care.Our comprehensive IDR solution is merely the beginning. We are committed to developing tools that empower providers with clarity, control, and confidence throughout their reimbursement journey.About This RolePivotal Health is on the lookout for a Senior Client Success Manager who will play a vital role in ensuring our healthcare provider clients achieve success and satisfaction while engaging with our services. You will oversee a portfolio of high-value strategic accounts, delivering the exceptional service these clients expect. In this pivotal role, you will drive platform adoption, retention, and overall client satisfaction, directly influencing client outcomes and contributing to our company’s growth.Your ResponsibilitiesManage and enhance a portfolio of high-value accounts, focusing on client retention, expansion, and long-term partnership success.Guide clients through onboarding, implementation, and ongoing engagement, ensuring they realize measurable value from our platform consistently.Represent the client’s voice, gathering feedback and collaborating with Product and Engineering teams to inform roadmap priorities and enhancements.Develop Client Success playbooks, share best practices, and mentor team members to elevate overall team performance.What We Seek4-8 years in client-facing roles such as Client Success, Account Management, or Client Services; experience in B2B SaaS, healthcare, health tech, or IDR is highly preferred.Exceptional communication skills, with a proven ability to build strong relationships and provide outstanding service.Proficiency in analyzing client needs and translating them into actionable insights.Strong problem-solving skills and a proactive approach to client engagement and satisfaction.

About UsWelcome to Sunset, a rapidly expanding tech startup dedicated to assisting venture-backed companies in a smooth and dignified wind-down process. As your all-in-one solution for dissolutions, we manage all legal, tax, and operational tasks associated with shutting down.In just two years, we have successfully guided hundreds of startups through their closure, generating significant revenue and securing $5.5 million in funding from some of the industry's leading entrepreneurs and investors to enhance our mission of supporting founders as they transition to their next venture.Our dynamic team is located in Brooklyn, NY, and we’re eager for you to become a part of our journey! Learn more about Sunset here.About the RoleAs part of our ongoing expansion, Sunset is looking for an enthusiastic Client Success Manager based in New York City (or open to relocation), who will report directly to the Director of Client Success. In this pivotal role, you will play a dual function: providing proactive support to clients throughout the dissolution process and assisting with essential tasks such as dissolution filings and capital redistribution to investors.As a Client Success Manager, you will oversee a dedicated portfolio of clients through every phase of their company's wind-down journey. This hands-on role merges client support with in-depth operational execution, where your success will be evaluated based on speed, precision, and client trust, rather than revenue or renewals.This position is integral to Sunset’s client success operations, with opportunities for advancement into senior individual contributor or team leadership roles as the company grows.About YouYou excel at organization and are adept at planning and prioritizing tasks to ensure that no issues are overlooked, deadlines are consistently met, and clients receive an exceptional experience.You thrive on interpersonal interactions; engaging with clients over the phone and developing strong relationships is your forte.You possess empathy, establishing genuine connections with customers to reassure them during one of the most challenging times in a founder’s journey.You are comfortable making judgment calls and advancing work despite ambiguity and high-stress situations.

The OpportunitySince its inception in 2005, MDCalc has become an indispensable resource for clinicians, enhancing patient outcomes through its innovative tools. With over 65% of physicians globally utilizing MDCalc, we stand out as the premier medical reference at the point-of-care, providing clinical decision support across more than 50 specialties and 200 patient conditions.To further bolster our growth, we are seeking a dynamic Client Success Manager (CSM) to join our expanding Life Sciences Business Unit (LSBU) team. This role is crucial in supporting our pharmaceutical partners and ensuring the seamless execution of our campaigns. If you thrive in a fast-paced, collaborative environment and are eager to help shape a leading client success function, this is your opportunity.The RoleAs a Client Success Manager, you will elevate partnerships, anticipate client needs, and bring clarity to every interaction. You will guide pharmaceutical brand teams through the entire campaign lifecycle—from creative development to performance reporting—ensuring that every program achieves its goals. Join our high-performing team that values collaboration, ownership, and excellence, and take on the role of a trusted advisor to our clients.Key Responsibilities:Campaign ManagementOversee the complete execution of campaignsLead kickoff calls and facilitate creative developmentManage timelines, readiness for launch, and campaign deliveryClient CommunicationAct as the primary liaison for brand and agency teamsEnsure alignment on creative direction, campaign expectations, and deliverablesFoster strong client relationships and establish MDCalc as a trusted partnerCross-Functional CollaborationCollaborate with Sales on renewals, upselling, and performance storytellingPartner with Product, Engineering, and AdOps to...

Overview: Join Guidepoint's mission to drive impactful client success! Guidepoint is on the lookout for a dynamic and entrepreneurial professional to lead the engagement of our Healthcare Insights expert call and transcript library product for our corporate healthcare clients. In this pivotal liaison role between clients and our sales teams, you will be instrumental in fostering engagement and driving revenue growth within our rapidly evolving Insights product line. Your exceptional CRM capabilities, organizational skills, and meticulous attention to detail will be put to use as you collaborate cross-functionally to enhance our offerings among active trials and subscribed clients. This high-profile position will require close collaboration with the heads of the Insights group to craft strategic initiatives aimed at elevating client engagement and retention rates. This position is hybrid, based in New York City.