Client Delivery Lead

Join Kraken as a Client Delivery Lead and play a pivotal role in transforming the energy sector through innovative technology. In this position, you will lead client projects focused on technology migration and long-term support, ensuring that our clients successfully harness the power of our Kraken platform. Collaborate with cross-functional teams to deliver cutting-edge solutions that meet client needs, all while contributing to a sustainable energy future.

Join Kraken, a pioneering technology company revolutionizing the energy sector. As a Senior Client Delivery Lead, you will play a crucial role in guiding North American clients through transformative technology journeys. Your expertise will be vital in managing key technology domains such as billing, finance, and communications for client projects, whether migrating to our innovative Kraken platform or addressing ongoing technology needs. Collaborate closely with our technology and operational teams to ensure the successful delivery of business outcomes, while fostering strong partnerships with clients to refine solutions that leverage Kraken’s capabilities. Your role will also involve supporting clients in adopting best practices aligned with our agile development style.

About TWG Global TWG Group Holdings, LLC (TWG Global) is a leader in data and AI-driven business transformation. Our portfolio spans Investments, Securities, Insurance, Finance, Corporate Lending, Merchant Banking, and the fast-evolving worlds of Sports, Media, and Entertainment. Data forms the foundation of our work, and our focus on AI helps us turn information into a real competitive advantage. We are building a suite of data and AI services that deliver real-time intelligence to clients and our teams, supporting smart decisions within interactive, cloud-native business tools. As we move toward an AI-first, model-driven, and cloud-native approach, we prioritize responsible data and AI practices. Protecting clients, employees, and meeting regulatory standards is central to our mission. We aim to set a high bar for ethics, responsibility, and transparency while advancing AI/ML business applications across our diverse businesses. Role Overview: AI Client Engagement & Delivery Lead This role is central to our data and analytics transformation. The AI Client Engagement & Delivery Lead partners with management teams to drive strategic initiatives and operational excellence. TWG Global operates with a decentralized structure, giving each business unit autonomy while providing strategic guidance from our central AI Solutions Group. What You Will Do Work closely with management to advance data and analytics goals across business units. Engage in projects with top data and AI vendors to transform marketing, distribution, customer acquisition, and internal operations. Support initiatives that improve productivity, reduce costs, and create sought-after offerings. Help develop advanced data systems that provide real-time performance insights for leadership, enabling quick, informed decisions and agile operations. Leverage strategic partnerships and equity positions in leading tech startups to maintain and extend our competitive advantage. Contribute to collaborations with universities and use cloud-based supercomputing to drive key technology initiatives. Impact and Growth TWG Global is committed to sustained growth and strong returns, targeting annual equity returns above 20% along with rising dividends. The work in this role directly supports our goal of delivering significant value across our portfolio and making a real impact in the industries we serve.

Overview: Join Listen Labs as a Client Operations Lead, where you will play a crucial role in driving the efficiency of our research delivery process. Your primary responsibility will be to ensure that every study is executed on schedule, meets specifications, and maintains exceptional quality. You will be the main point of contact for our valued customers on the East Coast and in Europe.About Listen Labs: Listen Labs is an innovative AI-driven research platform that empowers teams to extract insights from customer conversations in a matter of hours rather than months. We assist our clients in analyzing dialogues, identifying core themes, and making informed product decisions swiftly.Why Join Us?Exceptional Team: Our founders are seasoned entrepreneurs with a successful AI exit and experience from leading companies like Jane Street, Twitter, Stripe, and Goldman Sachs.Rapid Growth: We are a dynamic 40-person team, backed by Sequoia, achieving a remarkable growth from $0 to a $14M run-rate in less than a year.Industry Impact: We’ve secured major enterprise clients, including Google, Microsoft, and Nestlé, showcasing our growing traction across various sectors.High Performance: Our unique product attributes contribute to an industry-leading win rate.Market Validation: We consistently acquire clients across segments, with significant contracts leading to rapid expansions.Viral Product: Our interviews reach thousands, promoting organic growth and attracting interest from Fortune 500 companies.Key Responsibilities:Manage operational delivery for multiple concurrent research studies, ensuring all timelines are met.Oversee incoming studies, ensuring they are adequately scoped and staffed for smooth progression.Collaborate with research panels to recruit and confirm participants under tight deadlines.Act as the primary operational contact for East Coast and European clients, providing updates, managing expectations, and identifying potential risks.Maintain high-quality standards throughout the research process.Engage actively in cross-functional communication via Slack and other workflows.

InMobi Advertising is a pioneering technology leader dedicated to empowering marketers in seizing pivotal moments. Our cutting-edge advertising platform engages over 2 billion users across more than 150 countries, converting real-time contexts into strategic business results while upholding privacy-first principles. With the trust of over 30,000 brands and leading publishers, InMobi represents the intersection of intelligence, creativity, and accountability. By integrating lock screens, apps, TVs, and the open web with advanced AI and machine learning, we provide attentive engagement, precise personalization, and quantifiable results.Through Glance AI, we are revolutionizing AI Commerce, envisioning a future for e-commerce that emphasizes inspiration-driven discovery and shopping. Seamlessly integrating into everyday consumer technology, Glance AI turns every screen into a portal for immediate, personal, and delightful exploration. Covering a variety of categories from fashion, beauty, travel, and accessories to home décor and pets, Glance AI curates deeply personalized shopping experiences. Leveraging rich first-party data and unmatched consumer access, it taps into InMobi’s extensive global reach, insights, and targeting capabilities to craft impactful, performance-oriented shopping journeys for brands worldwide.Recognized as a Great Place to Work, and by MIT Technology Review, Fast Company’s Top 10 Innovators, among others, InMobi is a workplace where bold ideas lead to a global impact. Supported by renowned investors including SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi boasts offices in San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, Bengaluru, and more.At InMobi Advertising, you will have the chance to influence how billions of users engage with content, commerce, and brands around the globe. For more information, visit www.inmobi.com.Role Overview:The Lead Client Growth Manager will become part of our rapidly growing Performance team in the Americas region—an innovative group at the cutting edge of the mobile in-app advertising industry. In an ever-evolving environment, this team provides differentiated, high-impact performance solutions powered by market-leading SKAN capabilities, one of the largest in-app mobile exchanges worldwide, and distinct advantages in...

Pinterest seeks a Lead Client Partner for Technology Solutions based in New York, NY. This role centers on building and maintaining strong relationships with clients, drawing on technology expertise to help them achieve their goals. The position emphasizes strategic partnership and aims to deliver solutions that enhance user engagement and drive business growth. Key responsibilities Engage directly with clients to understand their needs and objectives Develop and sustain partnerships that support both client and business goals Work with teams across the company to provide technology solutions tailored to each client Deliver consistent, high-quality service and ongoing support to clients Location This position is based in New York, NY.

Job Title: Client Service Lead Position OverviewThe Client Service Lead is a dynamic, hybrid role that encompasses the daily coordination of facilities management, along with light technical support and administrative supervision of office operations. This key individual will act as the principal onsite contact for facilities requirements, while also facilitating front-office administration, vendor management, and client interactions.This position calls for a proactive, solution-focused professional who thrives in independent settings, is willing to engage in hands-on tasks, and serves as a trusted intermediary between occupants, vendors, and leadership. Key Responsibilities Facilities & Operations (Primary Focus)• Oversee daily facilities operations on-site, guaranteeing a safe, functional, and well-maintained workspace.• Provide guidance and support to other SPS team members present onsite.• Conduct hands-on troubleshooting and minor repairs (e.g., furniture adjustments, light fixture replacements, basic plumbing fixes, and minor carpentry tasks).• Perform regular walkthroughs to pinpoint maintenance issues, safety concerns, and areas for operational enhancement.• Manage vendor coordination for HVAC, electrical, plumbing, janitorial, pest control, and additional building services.• Submit, monitor, and ensure completion of work orders.• Maintain facilities logs, service documentation, and preventative maintenance schedules.• Assist with office relocations, reconfigurations, furniture installations, and space planning activities.• Support emergency response procedures and provide after-hours assistance as required. Administrative & Office Support• Act as the primary administrative contact for office operations and facilities inquiries.• Communicate effectively with internal stakeholders, building management, and external vendors.• Track invoices, service reports, and approvals associated with facilities services.• Aid in onboarding and offboarding processes from a facilities and access perspective.• Manage supply inventory related to facilities, janitorial, and office operations.• Assist in scheduling, reporting, and coordination for facilities-related projects. Client & Stakeholder Engagement• Deliver exceptional customer service to employees, visitors, and client representatives.• Appropriately escalate issues while ensuring timely resolutions.• Collaborate closely with operations leadership to align on priorities, service levels, and improvements.• Professionally represent the facilities function in client-facing situations.

Join Pinterest as a Lead Client Partner in the Beauty sector, where you will play a pivotal role in driving growth and engagement for beauty brands. You will leverage your expertise in client relationship management and strategic planning to optimize campaign performance and enhance brand visibility on our platform.In this dynamic position, you will collaborate closely with cross-functional teams to develop innovative marketing solutions tailored for our clients. Your insights will guide beauty brands in utilizing Pinterest's unique features to connect with consumers in meaningful ways.

Join us in leveraging technology to create a significant positive impact on the environment!Kraken spearheads innovative global advancements in energy solutions.As a forward-thinking technology company, we are dedicated to developing a smart and sustainable energy ecosystem. Our initiatives focus on optimizing renewable energy generation, enhancing grid intelligence, and empowering utilities to deliver outstanding customer experiences. Our integrated energy management platform is revolutionizing the industry worldwide for the benefit of all.This is an exciting era for the energy sector. Contribute to shaping a more sustainable and brighter future.About Kraken CustomerWe aim to construct the most innovative, AI-driven platform for energy management. From resource optimization to providing exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-enabled communications, Kraken is leading the next wave of energy industry innovation.Our Mission: The future of energy will differ vastly from what we know today. It's not just about envisioning our future; it's about actively building it now.Who We Seek: We are in search of a talented Data & Analytics Client Delivery Lead to empower clients to fully harness Kraken's data and enhance their data capabilities. Candidates should possess extensive analytics experience within a robust, modern data team (e.g., data analytics, business intelligence, or related fields—roles such as analytics manager, lead data analyst, or data consultant are highly regarded). A passion for client engagement and a commitment to driving the clean energy transition are essential—experience in the energy sector is a plus! The Role: In this role, you will collaborate directly with Kraken clients to foster the development of modern, transformative data and analytics capabilities as part of their overall Kraken transformation. You will train clients on utilizing Kraken data and assist them in constructing critical reporting and insightful analytics, occasionally engaging in hands-on query writing or demonstrating analytics. Your leadership experience in analytics teams will be invaluable in advising senior client data leaders on building a high-performing, business-focused data organization and employing data as a strategic asset to achieve ambitious business and clean energy objectives. We take pride in being a flat and agile organization and intend to maintain this structure...

As the Delivery and Support Lead at Valstro, you will play a crucial role in ensuring our clients enjoy an outstanding experience from the onboarding stage to their daily operational use of our services. This role is ideal for an individual who thrives on problem-solving, enjoys customer interaction, and is eager to take on greater operational leadership responsibilities.You will be responsible for key aspects of delivery and support execution, maintaining organized and predictable go-live processes, and establishing best practices (processes, communication, metrics) that guarantee high-quality customer outcomes.This newly created position will be based at our New York office, with in-person work required on Tuesdays, Wednesdays, and Thursdays.Learning OpportunitiesMaster structured client onboarding and end-to-end go-live readiness.Learn how to convert customer needs into actionable internal tasks.Manage incidents and escalations with composure and clarity.Develop scalable support processes, runbooks, and feedback loops.Use metrics effectively to identify early issues and promote continuous improvement.Key ResponsibilitiesDelivery and Support ExecutionDefine and manage the onboarding process for new clients, setting clear plans, timelines, and entry/exit criteria.Track cross-team action items involving Sales, Product, Engineering, Connectivity, and Platform, ensuring stakeholder alignment.Support initial client relationships during onboarding by identifying issues, documenting decisions, and ensuring resolution.Conduct L1 support duties during the growth phase.Train and mentor new L1 support team members.Customer Coordination and CommunicationEngage in regular customer interactions, including status updates and readiness checks.Produce clear updates and summaries for clients and internal teams.Translate customer requirements into prioritized tasks for internal teams.Support OperationsEnhance support processes, runbooks, and escalation protocols.Ensure consistent handling and communication during incidents.Collaborate with tooling owners to maintain efficient workflows.Customer Advocacy and Continuous ImprovementGather structured feedback to inform Product and Engineering backlogs.Conduct root-cause analyses on recurring issues and track follow-up actions.Metrics and ReportingDefine and maintain KPIs for delivery, onboarding, and support, such as time to onboard and SLA performance.Generate weekly reports highlighting status, risks, and next steps.

The future of AI — whether in training or evaluation, classical ML or agentic workflows — begins with high-quality data.At HumanSignal, we are developing a cutting-edge platform that facilitates the creation, curation, and evaluation of data. Our tools empower leading AI teams to fine-tune foundational models and validate agent behaviors, ensuring that models are based on genuine real-world signals rather than noise.Our open-source product, Label Studio, has emerged as the de facto standard for data labeling and evaluation across diverse modalities — from text and images to time series and agents in environments. With over 250,000 users and hundreds of millions of labeled samples, it stands as the most widely adopted open-source solution for teams dedicated to advancing AI systems.Label Studio Enterprise enhances this foundation with essential features for security, collaboration, and scalability, supporting mission-critical AI pipelines — from training datasets to evaluation test sets and continuous feedback loops. We were pioneers before foundation models became mainstream, and with AI's transformative impact growing, we are committed to leading this revolution. If you are passionate about empowering AI teams to build smarter and more accurate systems, we invite you to join us.Position Overview: As the Operations and Delivery Lead at HumanSignal, you will play a pivotal role in our mission to revolutionize AI development through our Data Creation Laboratories. Here, we produce specialized datasets that drive innovative AI applications for frontier labs and Fortune 500 enterprises. You will act as a vital connector among Engineering, Product, and Design, designing and scaling systems, processes, and operational frameworks that facilitate hyper-growth. From managing knowledge in Notion to optimizing cross-functional delivery, your efforts will enhance product development speed, quality, and predictability. This is a high-impact role ideal for someone who excels at the intersection of product, people, and processes, embodying the entrepreneurial spirit of a founder alongside the disciplined execution of a world-class operator to turn visionary ideas into reality at one of the most exciting companies in AI infrastructure.

About RebarRebar is at the forefront of revolutionizing the operational landscape for commercial HVAC, electrical, and plumbing suppliers and subcontractors. With our innovative V1 quoting product, we've achieved remarkable scalability, processing thousands of quotes weekly, and have doubled our revenue shortly after the start of 2026. Backed by a $14M Series A investment from top construction tech investors, we are poised for significant growth. Join us as we seek a Client Experience Leader to enhance our Client Success strategy.You will collaborate directly with the Client Success (CS), Product, and Sales teams to enrich client interactions and establish the systems that will shape Rebar’s customer experience. We are transforming the $250B HVAC industry with cutting-edge AI-driven software—an industry ready for modern advancements. This is your opportunity to be a pivotal part of our journey.The Role: Client Experience LeadAs our initial product gains traction and scales rapidly, our focus remains on delivering exceptional client support that has been fundamental to our success. With plans to onboard thousands of users in the next 1-2 years, we are looking for a Client Experience Lead to develop and expand a high-performance support function from scratch.Your role will encompass more than just addressing client concerns; you will architect the systems, processes, and team that provide this support. Working in close collaboration with the Client Success, Product, Engineering, and Sales teams, you will ensure our clients receive prompt, effective assistance while continuously refining the product based on user feedback.What You’ll DoLead and develop the client support function, including processes, systems, and team structure.Act as the primary escalation point for complex or high-priority client issues.Design and implement scalable support workflows utilizing ticketing and messaging systems, enhancing speed and coverage with AI tools and on-demand resources.Establish service level agreements (SLAs), response standards, and performance metrics.Utilize reporting and analytics to identify trends, gaps, and opportunities for enhancing the client experience.Work closely with Product and Engineering teams to prioritize issues, drive resolutions, and influence the product roadmap.Create feedback mechanisms between clients and internal teams to foster continuous improvement of the platform.Recruit, train, and oversee a growing support team over time.Ensure smooth transitions and alignment between Implementation, Support, and other departments.

Pinterest is looking for a Lead Client Partner in the Retail Sector to join the team in New York, NY. This position centers on building strong relationships with major retail clients and driving business growth in the sector. What you will do Grow business with key retail partners through thoughtful account management Shape marketing strategies tailored to client needs Deepen client engagement to align with Pinterest’s overall mission Location This role is based in New York, NY.

We are seeking a dynamic and strategic Senior Lead Client Partner to join our Financial Services team at Pinterest. In this pivotal role, you will lead the charge in fostering strong relationships with our financial services clients, driving innovative solutions, and maximizing their success on our platform. You will collaborate closely with cross-functional teams to deliver exceptional results and enhance our clients' brand presence.

The City of New York is seeking a Team Lead for Client Services based in Long Island City. This position centers on guiding a team that supports a wide range of clients throughout the city. Role overview The Team Lead will oversee daily operations for the client services group. The focus is on maintaining high standards of service and supporting team members in their work with a diverse clientele. Leadership in this role directly shapes team performance and client experience. Key responsibilities Guide and support a team dedicated to client services Promote a culture of excellence and continuous improvement Work to enhance client satisfaction through effective team management Location This role is based in Long Island City.

About Wealth.com Wealth.com is an advanced planning platform serving a broad range of clients in wealth management. Trusted by major financial institutions, the company blends proprietary AI with deep technical expertise. Recent recognition includes: Top Estate Planning Technology and Top Estate Planning Implementation at the 2025 WealthManagement.com Industry Awards 2024 Best Technology Provider in the Trust category Top estate planning market share in the 2025 Kitces AdvisorTech Study Wealth.com fosters a collaborative workplace, encourages innovation, and has been certified as a Great Place to Work for 2025. Role Overview: Client Support Team Lead Location: Hybrid (New York City, Tempe, or San Francisco) The Client Support Team Lead will build and guide a high-performing support team at one of the fastest-growing fintech platforms. This position goes beyond day-to-day management. The Team Lead will shape the support experience, develop team members, and redesign support processes using AI, automation, and data. The goal: move from reactive troubleshooting to proactive client success, ensuring support scales efficiently as Wealth.com grows. What You Will Do Design, implement, and manage the support infrastructure. This includes ticketing systems, routing logic, escalation paths, SLAs, and a tiered support structure. Systematize current processes and introduce new solutions as needed. Lead, mentor, and support Client Support Associates. Set clear performance goals, define career paths, and establish specialization tracks as the team grows. Shift the support approach from reactive to proactive. Use product instrumentation, analytics, and client feedback to improve the client experience.

Strategic Delivery LeadInfinity Constellation · New York, NYAbout Infinity ConstellationInfinity Constellation is pioneering the AI services landscape as the first holding company dedicated to leveraging artificial intelligence to create industry leaders that revolutionize the $9 trillion+ professional services market. Our focus is to empower exceptional operators with a unique 12-month head start, providing them with capital, shared infrastructure, a customer base, back-office support, and shared equity to launch transformative, outcome-focused businesses that redefine their sectors.The OpportunityAs a founding team member at a cutting-edge data and AI company, you will enjoy significant ownership, a direct impact on client outcomes, and a unique opportunity to shape the operational and growth strategies of the company.You will spearhead complex, from-scratch engagements: translating ambiguous objectives from mid-market leadership teams into effective data systems and quantifiable business results. Your role requires seamless interaction between executive stakeholders and engineering teams, managing the client relationship throughout the process, and contributing to the development of internal playbooks that enhance Paradox’s scalability. You will report directly to the CEO of Paradox, propelling your career to new heights.If you seek a role where you are executing predefined processes, this position may not be suitable for you. If you aspire to build innovative solutions, this is the right fit.Your ResponsibilitiesEnd-to-End Client Engagements — You will be the primary contact for clients, leading the discovery process, aligning stakeholders, defining project scopes, and ensuring accountability from launch through adoption. The challenges you will tackle are real and often complex, such as integrating sales data across various business units, developing AI capabilities within operational systems, and moving beyond traditional spreadsheet reporting to effective solutions.Translating Business Needs into Operational Systems — You will convert collaborative discussions with clients into precise specifications for engineers, including ETL pipelines, semantic models, metric definitions, and evaluation criteria, remaining engaged throughout prioritization, testing, and deployment.Building the Company Alongside Clients — As a core member of the founding team, you will identify successful strategies across engagements and transform them into scalable assets such as delivery frameworks, data models, and internal tools. You will contribute to proposals and shape solution strategies for prospective clients, helping Paradox continuously improve with each project. We are excited to support your growth and learn alongside you.

Join our innovative team at sia as an AI Delivery Lead. In this pivotal role, you will spearhead projects that leverage artificial intelligence to drive business transformation and operational efficiency. You will collaborate with cross-functional teams to ensure successful implementation and delivery of AI solutions that align with our strategic objectives.

Join us in harnessing the power of technology to make a significant positive impact on the environment!Kraken is at the forefront of pioneering global advancements in the energy sector.As a cutting-edge technology company, we are dedicated to building a smart and sustainable energy system. Our efforts focus on optimizing renewable energy generation, enhancing grid intelligence, and empowering utilities to deliver exceptional customer experiences. Our innovative operating system for energy is revolutionizing the industry globally, yielding benefits for all stakeholders.This is an exhilarating time for the energy sector. Join us in making a tangible difference in creating a more sustainable future.About Us:Kraken Tech is an innovative global enterprise that licenses the Kraken software platform and operational model to transform businesses in the energy sector. With a solid presence in utilities worldwide, we are expanding our reach across North America. This role is vital to our collaboration with clients and their customer operations teams, ensuring smooth implementation and exceptional service delivery.Your Mission:At Kraken, our team members embody the principles of our operational model, emphasizing simplicity, customer benefit, and efficiency in every action. We are passionate about how Kraken can enhance the lives of team members across various organizations and are confident that it is the optimal solution for addressing the climate crisis. If you share this vision, Kraken is the ideal place for you.

Join UpClear as a Client Delivery ManagerUpClear is a leading provider of innovative software solutions tailored for dynamic Consumer Goods brands. Our flagship software, BluePlanner, empowers businesses to streamline their planning and analysis processes related to volume, revenue, and trade promotions. We proudly support clients across various growth stages in regions including America, Europe, and Asia.Our remarkable growth trajectory has earned us a spot on the Inc 5000 list of the fastest-growing private companies for nine consecutive years. With our global headquarters based in New York City and additional offices in London, Paris, and Singapore, we are on an exciting journey of expansion.This position requires in-person collaboration four days a week at our West 22nd Street office in New York City. Commuting to the office is essential.Why Choose UpClear?Enhance your SaaS consulting and implementation skills, particularly in the CPG/Retail sector.Seize opportunities for professional growth in technical areas as well as strategy, marketing, and sales.Be part of a startup-like environment with a global footprint.About the RoleAs the Client Delivery Manager, you will be an integral member of UpClear's global Delivery team. Your primary focus will be to work closely with new clients, primarily in the US, to implement our SaaS solutions and provide project management support to our existing client base. This role involves creating and overseeing project plans, conducting discovery workshops to identify client requirements, managing project communications, and coordinating with our technical Solutions team. Occasional travel (less than 10%) to client locations for discovery, design, and training sessions will be necessary, while the majority of your work will take place in the office.As you grow with the company, you will have the chance to advance your expertise in BluePlanner and enhance your project management skills.Key ResponsibilitiesOversee the complete delivery of Trade Promotion Management software implementations, from scoping and design to deployment and post-launch support, including managing integrations with third-party systems.Act as the main point of contact between CPG business stakeholders and technical delivery teams, translating business needs into actionable strategies.Manage multiple concurrent projects, including large-scale enterprise implementations with diverse stakeholder groups and complex system integrations.Identify upselling opportunities to enhance client value and drive growth for UpClear.Develop extensive functional expertise across BluePlanner modules and features.Foster strong client relationships by understanding their business needs and motivations.