Legal Operations Specialist at Norm Ai | New York City

About Norm AiNorm Ai stands at the forefront of Legal & Compliance AI solutions, serving clients with a staggering $30 trillion in assets under management. Our innovative approach transforms legal code into AI-driven systems, equipping enterprises with the tools necessary to enhance their legal and compliance operations with unparalleled speed, reliability, and trust.Our cutting-edge platform integrates advanced AI technology, proprietary legal reasoning frameworks, and extensive legal and regulatory knowledge.Recently, we secured over $140 million in funding from prestigious investors including Blackstone, Bain Capital, Vanguard, Citi, New York Life, TIAA, Coatue, Craft Ventures, and industry leaders such as Henry R. Kravis (co-founder of KKR) and Marc Benioff (CEO of Salesforce).Norm Ai is a pioneer in Legal Engineering, a groundbreaking discipline that empowers lawyers to construct and oversee specialized AI agents using our unique no-code software tools. We've assembled a talented team of attorneys from top U.S. law firms who have been trained as Legal Engineers, specializing in AI-enhanced legal workflows using Large Language Models.Our technology is trusted by many of the world's largest and most impactful institutions. As we continue to grow, we are actively seeking talent across all teams.AI Fluency Expectations:We expect every team member to be fluent in AI. Successful candidates will demonstrate active use of AI in their daily tasks to facilitate thinking, creation, and problem-solving. They will leverage AI to enhance the quality and efficiency of their work while continuously refining their processes. Candidates should be prepared to showcase their AI applications during the interview, providing concrete examples of tools, workflows, and results. We value practical, hands-on experience over theoretical knowledge.

Join our innovative team at Polymarket as an AI Operations Specialist. In this role, you will leverage your expertise in artificial intelligence to enhance operational efficiency and drive data-driven decision-making. You will collaborate with cross-functional teams to implement AI solutions that optimize our processes and improve user experience. We are looking for a proactive individual who is passionate about technology and thrives in a fast-paced environment.

About ForaFora is a revolutionary travel agency dedicated to empowering passionate individuals to create successful advisory businesses. By modernizing the $100 billion travel agency sector, we harness advanced technology, insightful data, and a supportive community to provide entrepreneurs with the tools they need to thrive on our platform. Our comprehensive business-in-a-box solution equips travel entrepreneurs with cutting-edge resources, personalized training, and access to a dynamic community and exclusive industry partnerships. Central to our mission is the commitment to helping the next generation of travel entrepreneurs transform their love of travel into rewarding careers, whether part-time or full-time. We firmly believe that everyone, from seasoned experts to novice advisors, can build a venture that is both lucrative and personally meaningful.Founded in 2021 by experienced entrepreneurs, Fora has steadily expanded, now boasting a team of over 200 full-time employees located in the heart of New York City. In 2025, we successfully raised $60 million in Series B and C funding, led by Thrive Capital and Insight Partners, with participation from previous investors such as Forerunner and Heartcore Capital. Our achievements have earned us recognition as a LinkedIn Top Startup for 2024 and accolades from Fast Company as one of the Most Innovative Companies in 2023 and 2025, along with Built In's Best Places to Work award for 2025.We are committed to constructing the first truly integrated platform for all travel needs, merging the best of human expertise with innovative technology to redefine how people plan and book their travels.About The RoleFora is in search of a dedicated Conversational AI Operations Specialist to manage, enhance, and optimize Sidekick, our AI-supported advisory chatbot. Join our Conversational AI team and play a pivotal role in scaling Sidekick to provide outstanding instant support experiences for our advisors. In this role, you will design and implement systems for quality assurance, testing infrastructure, content operations, and feedback mechanisms.You will report directly to the Conversational AI Data Scientist and collaborate closely on conversational design, automation, and prioritization. This position involves working cross-functionally with various teams at Fora, including Support, the Booking Platform, Tour Operations, Product, and Engineering, to ensure that Sidekick delivers accurate, clear, and empathetic guidance at scale. This is a highly execution-oriented role with significant ownership and impact.

Join our dynamic team at Laurel as an AI Operations & Strategy - Go-To-Market Specialist. In this pivotal role, you will be at the forefront of our strategic initiatives, leveraging AI technologies to drive market growth and enhance operational efficiency. You will collaborate with cross-functional teams to develop and execute innovative strategies that align with our business objectives.

Join Thread AIAt Thread AI, we are on a mission to revolutionize how enterprises and public sector agencies harness the power of AI through our cutting-edge orchestration engine. Our team is dedicated to simplifying infrastructure to help our clients maximize their potential with AI and AI agents.Based in New York, our dynamic team comprises experts with a proven history of crafting and executing complex workflows and infrastructure solutions. We pride ourselves on our lean structure, comprising engineers, strategists, and product innovators, including a co-founding team that has spent nearly a decade developing AI/ML products at Palantir.We believe that a small, passionate team with a flat hierarchy can outperform larger organizations by fostering a collaborative culture. Our commitment is to ensure that AI transforms the way we work in a manner that is trustworthy, verifiable, and centered around human values. This philosophy underpins everything we create and how we operate.About the RoleWe are seeking a Business Operations Strategist to shape the internal operating framework of Thread AI. In this pivotal role, you will assess the needs of a rapidly growing team, transitioning from 30 to over 50 employees while serving Fortune 500 clients across regulated sectors and public agencies. You will critically evaluate: What systems are needed but currently absent? What decisions are being made by default that should be intentional? Where are we over-allocating resources and where do we need to invest more?As the architect of order amidst ambiguity, you will create processes, tools, and operational rhythms grounded in first principles, distinguishing between urgent tasks and those that truly matter.Your ResponsibilitiesYou will play a key role in scaling the internal operations of a company at a critical juncture. Be prepared to navigate a spectrum of tasks from high-level strategic planning to hands-on execution, sometimes within the same hour.Establish scalable operational infrastructure: Design and implement systems that dictate how we plan, prioritize, allocate resources, track commitments, and ensure effective internal communication.Create and manage cross-functional operational rhythms: Develop the rhythms that align engineering, product, commercial, and leadership teams, ensuring information flows seamlessly, decisions are made in the right context, and critical tasks do not fall through the cracks.Eliminate operational friction: Identify and systematically reduce inefficiencies within operations. Build tools, automate workflows, and streamline processes to enhance productivity.

About Northslope TechnologiesAt Northslope, we envision the next generation of companies powered by mission-specific AI software, designed to enhance competitive advantages rather than relying on standard SaaS solutions. We create bespoke production AI applications that empower our clients to operate at the efficiency, scale, and profitability typical of enterprise software firms, across any industry.Our mission is to revolutionize the software landscape by developing solutions that are as flexible as the businesses they serve, crafted by engineers who blend technical expertise with a deep understanding of client needs. The RoleAs a key member of our dynamic Operations team at Northslope, you will be entrusted with managing the operational, regulatory, and foundational frameworks essential for our smooth scaling to over 200 employees. This position is not about following conventional methods; you will have the opportunity to design and implement systems and processes tailored to Northslope’s unique needs, ensuring a balance between team requirements, operational efficiency, regulatory compliance, and our commitment to agility.Daily responsibilities will include coordinating visa sponsorships, ensuring state compliance, reviewing NDAs, onboarding suppliers, and managing office space logistics. You will take on challenges, refine processes, and strive for continuous improvement. Your role will involve liaising with state agencies, collaborating closely with our legal partners on various matters, overseeing GDPR and other compliance initiatives, and ensuring adherence to obligations across US, UK, and Canadian jurisdictions. Additionally, you will manage our physical office presence, including lease negotiations, space planning, and expansions into new locations. You will thrive in a fast-paced environment, juggling multiple workstreams while upholding high standards for quality and risk management.This position is ideal for an entrepreneurial spirit who takes full ownership of projects, operates independently, and is eager to learn quickly across diverse domains such as immigration law, state compliance, commercial real estate, website management, and finance. You will have the autonomy to make decisions and continually refine our approach to operational complexities. What We're Looking For5+ years of operations experience, preferably in a high-growth startup or fast-paced environment. You should have led complex operational projects and have valuable insights from experiences navigating rapid growth.Strong problem-solving skills with a proactive mindset.Excellent communication abilities to effectively coordinate with various stakeholders.Adaptability to quickly learn new systems and processes.

Join basis-ai as the Revenue Operations Leader, where you will drive our revenue strategies and operational efficiency. This role is critical to our growth as you will lead initiatives that enhance our revenue processes and systems, ultimately contributing to our company's success. Collaborate with cross-functional teams to analyze data, implement best practices, and ensure alignment with our business goals.

Join our innovative team at rain as an AI Operations Lead. In this pivotal role, you will drive the implementation and optimization of AI technologies across our operational processes. Your expertise will shape how we leverage AI to enhance operational efficiency and deliver exceptional results.As a leader, you will collaborate with cross-functional teams to identify opportunities for AI integration, establish best practices, and ensure alignment with our strategic goals. This is a unique opportunity to make a significant impact in a rapidly evolving field.

About EliseAIAt EliseAI, we are dedicated to revolutionizing the essential sectors of housing and healthcare. We believe everyone deserves a secure home and access to quality healthcare, yet these essentials can often be difficult to obtain. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and create superior experiences for all users.Housing: We streamline the apartment rental process, enabling effortless touring, lease signing, maintenance requests, and ongoing communication with property management—all centralized in one user-friendly platform.Healthcare: We simplify appointment scheduling and intake forms, facilitating effective communication between patients and providers so everyone can prioritize health over paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and deliver a cohesive experience across critical services. Recently, we secured a $250 million Series E funding led by Andreessen Horowitz to further our mission.About The RoleEliseAI is seeking AI Operations Specialists to join our dynamic team at our New York City headquarters. If you are a recent graduate looking to enter the tech industry and grow within a purpose-driven startup, this opportunity is tailor-made for you.As an AI Operations Specialist, you will gain invaluable hands-on experience across various teams—including Support, Solutions, Customer Success, and CS/CX Operations—during your initial 3–6 months. This rotational format provides you with an in-depth understanding of our company’s operations, helping you cultivate cross-functional expertise and discover your strengths. From there, you will have the opportunity to advance quickly into roles that match your interests and the evolving demands of our business.Key ResponsibilitiesOversee and manage AI system performance, proactively identifying issues in real-time using dashboards, logs, and alerts, and collaborating with engineering teams to ensure swift resolution and ongoing enhancement.Work closely with Support and Solutions to implement hypercare initiatives for newly onboarded clients across all product lines.Collaborate with Customer Success and Solutions to conduct audits and manage projects effectively.

Join Amperos HealthAt Amperos Health, we are revolutionizing revenue cycle management (RCM) for healthcare clinics through innovative AI-driven solutions. Established in 2023 and backed by leading investors such as Uncork, Neo, and Nebular.vc, along with notable angel investors from OpenAI, Stripe, and Twilio, we are dedicated to bridging the gap between healthcare providers and payers. Our mission is to empower healthcare providers with an AI workforce designed to minimize administrative burdens while accelerating revenue collection.Your RoleAs an Operations Specialist in Revenue Cycle Management, you will play a key role in optimizing and enhancing RCM workflows powered by AI technologies. You will be responsible for monitoring performance indicators of our AI solutions, analyzing trends impacting collections, and ensuring that our clients receive timely and accurate payments.In addition, you will manage and support a team of collectors and billers for workflows that have not yet been automated, collaborating with team leaders to develop efficient operational processes for handling customer claims.This position will allow you to leverage your expertise in RCM to advance AI automation initiatives while working closely with our Product and Engineering teams to implement enhancements that provide significant time savings for our clients and improve patient outcomes.

About the Role:The AI Creative Specialist is the pivotal expert at agencywithin, specializing in the application of groundbreaking generative AI technologies for both imagery and video content. You will harness a variety of advanced AI tools and workflows—from sophisticated prompt engineering to model training—to create distinctive, high-quality visuals tailored for our clients. As a crucial member of our post-production and creative teams, you will push the limits of AI-assisted content creation while ensuring that all outputs align with brand standards and commercial viability.

Accordion is hiring an AI Security Specialist to help protect advanced AI systems across multiple office locations, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, and San Francisco. Role overview This position centers on developing, implementing, and monitoring security measures for AI infrastructure. The AI Security Specialist works to identify and address threats, ensuring that AI applications remain secure and reliable. What you will do Design and apply security protocols tailored to AI systems Monitor AI infrastructure for vulnerabilities and respond to incidents Collaborate with teams to maintain the integrity of AI applications Requirements Experience or strong interest in both AI and cybersecurity Ability to develop and implement security strategies Innovative approach to problem solving in a technology-driven environment

The Role:As an AI Deployment Strategist, you will collaborate across customer success, sales, and engineering teams to ensure technical clarity and seamless execution throughout the lifecycle of our innovative F2 product. You will establish yourself as the go-to authority on AI prompting within the organization, forming the essential technical foundation of our go-to-market strategy.Your Responsibilities:Facilitate the F2 sales process by participating in prospect and client discussions to address technical product inquiries.Lead customer due diligence efforts: complete InfoSec questionnaires and enhance our due diligence knowledge repository.Review reports generated by users, identify issues for engineering, and assist customers in deriving maximum value from our AI solutions.Create prompt engineering: design natural language prompts tailored to client needs to guarantee precise and relevant report generation.Implement basic technical solutions, such as configuring Single Sign-On (SSO) or establishing custom data retention policies.Maintain CRM integrity: ensure clean and structured data to enable the customer success and sales teams to scale efficiently.Act as the customer advocate to the engineering team, providing valuable feedback to enhance the product offerings.

Phoebe develops AI-powered tools for home care and health agencies, with a focus on streamlining scheduling workflows. Headquartered in New York City, Phoebe serves as a coordination layer for a major segment of the U.S. labor market, aiming to bring greater efficiency and reliability to home healthcare operations. Role overview The Product Deployment & Operations Specialist plays a hands-on role in rolling out Phoebe’s product to real-world customer settings. This position involves building and refining the operational processes that allow Phoebe to scale, while working closely with agency owners, administrators, and operators to ensure the product becomes an essential part of their routines. Key responsibilities Oversee the entire deployment process for new customers, from initial kickoff through launch and activation. Lead onboarding sessions, set clear agendas, follow up regularly, and define actionable next steps for each customer. Work alongside agency teams to understand their scheduling workflows, communication patterns, systems, and challenges. Train agency staff, including owners, administrators, schedulers, and operators, to integrate Phoebe into daily operations. Promote active use of Phoebe, guiding customers as they apply it to real operational tasks. Track deployment progress, identify obstacles, assess risks, and interpret adoption signals. Collaborate with internal teams (Product, Engineering, Sales, Support) to address customer issues. Collect and share recurring customer feedback to help improve the product, internal processes, documentation, and best practices. Analyze customer data and usage trends to spot risks and prioritize support efforts. Seek ways to automate, standardize, and enhance the deployment process. What success looks like Customers launch Phoebe efficiently and without major issues. Deployment methods become more streamlined and repeatable. Agency teams gain confidence and comfort using Phoebe in their daily work. Product and process improvements result from insights gathered during deployments. This New York City-based role is central to Phoebe’s growth, bridging implementation, customer operations, and product development.

Join our dynamic team at Vendelux as a Business Operations Specialist. In this role, you will play a pivotal part in streamlining operations, enhancing efficiency, and driving growth initiatives. You will be responsible for analyzing workflows, implementing process improvements, and collaborating with various departments to ensure operational excellence.

Galaxy Digital Services is a leader in digital assets and data center infrastructure, building solutions that advance finance and artificial intelligence. The company’s institutional platform covers trading, investment banking, asset management, staking, self-custody, and tokenization technology. Galaxy also invests in and runs advanced data centers to meet the growing need for scalable energy and computing across the U.S. With a global presence and headquarters in New York City, the team blends deep cryptocurrency expertise with institutional experience, aiming to shape the future of Web3 and AI. The company culture emphasizes transparency, constructive feedback, and a mission-driven approach, guided by a set of core values. Role overview The AI & IT Operations Engineer will support the daily management, deployment, and ongoing development of modern AI platforms and related technology projects across the organization. This position calls for someone who can adapt quickly, work across multiple domains, and take initiative as priorities shift. What you will do Manage enterprise AI tools, connectors, and configurations Oversee access permissions and governance for AI systems Handle API-related tasks and integrations Support broader IT, security, and AI engineering needs as required What we look for Strong technical skills and adaptability Experience managing AI platforms or enterprise technology tools Ability to work across IT, security, and engineering domains Proactive approach to evolving priorities Our core values Strive for Excellence Be Selective to Enhance Effectiveness Maintain High Alignment with Loose Coupling Encourage Open Disagreement Foster Independent Decision-Making Build Exceptional Teams To learn more, visit www.galaxy.com.

Join our dynamic team at garage as a Growth Operations Specialist! In this role, you will leverage data-driven strategies to drive growth and operational efficiency. You will collaborate with cross-functional teams to identify growth opportunities, optimize processes, and implement innovative solutions that align with our business objectives.As a key player in our organization, you will analyze market trends, track performance metrics, and provide actionable insights to enhance our growth strategies. Your ability to think critically and creatively will be essential as you work to develop and implement initiatives that contribute to our overall success.

Join Justworks as a Senior AI Operations Engineer and play a pivotal role in enhancing our AI infrastructure. You will be responsible for designing, implementing, and optimizing AI operations to streamline workflows and improve efficiency across our organization. Your expertise in AI technologies will contribute to the development of innovative solutions that drive our business forward.

Our MissionAt Zocdoc, we believe healthcare should prioritize patients, yet many face challenges in accessing timely information and care. Patients often struggle with outdated insurance directories, endure long hold times, and face unexpected bills. Unlike other sectors, where customer dissatisfaction leads to downfall, healthcare often lacks the competition needed to drive change. We aim to empower patients by transforming their experience. Our innovative healthcare marketplace enables patients to easily find and book in-person or virtual care across all 50 states, featuring over 200 specialties and 12,000 insurance plans. By empowering patients with choices, we foster a competitive landscape that enhances quality and reduces costs. With 18 years of leadership in our field, Zocdoc is just beginning to explore new horizons. If you are passionate about tackling significant challenges alongside a team of insightful, driven, and collaborative individuals, we invite you to join us. Your Impact on our MissionAs the AI Support Operations Manager, you will be pivotal in transforming our customer support through the integration of AI technology to create efficient, high-quality interactions. This unique role is established during a critical phase of growth, focusing on enhancing our support operations. You will oversee the design and implementation of AI solutions across various communication channels such as chat, voice, and email, automating repetitive tasks so that our teams can focus on more complex, human-centered interactions. Your efforts will directly influence customer satisfaction, team productivity, and our capacity for sustainable growth. You will collaborate across departments to convert emerging AI capabilities into tangible, measurable outcomes, ultimately contributing to a more thoughtful and scalable support experience. If you are eager to innovate while enhancing the human aspect of support, this is a remarkable opportunity to make a lasting difference.

Join basis-ai as a Revenue Operations Associate in our New York office. In this pivotal role, you will be instrumental in driving financial efficiency and operational effectiveness across our revenue-generating teams. Your analytical skills and attention to detail will support our sales and marketing efforts, ensuring seamless operations that contribute to our overall success.