Web Experience Lead

Peec AI, a Series A startup based in Berlin, develops analytics and intelligence tools for modern SEO and growth teams. As AI transforms online discovery, the company helps businesses track visibility, measure performance, and find ways to improve their organic reach across AI-driven search platforms. Role overview The Web Experience Lead will be based in New York City and take full ownership of the Peec AI website. This site is central to the company’s product and growth strategy. The role covers everything from site structure and user experience to messaging, design standards, and performance. The main objective is to communicate Peec AI’s value clearly and turn visitors into engaged users. What you will do Manage all aspects of the Peec AI website, including information architecture and daily updates Collaborate with Product, Marketing, Growth, and Design teams to improve user journeys and site flows Shape messaging and visual design to match the quality and ambition of Peec AI’s product Apply strong SEO practices to increase organic traffic Monitor site performance and pinpoint areas for enhancement Collaboration This position works closely with cross-functional teams to keep the website in sync with product changes and company objectives. Ongoing feedback with stakeholders ensures the content and user experience adapt as Peec AI grows.

About SomethingsAt Somethings, we are pioneering the first social wellness platform tailored for teens. Our mission is to foster authentic connections between teens and mentors who truly understand and support them in their journey towards better mental health.With 25 million teens in the U.S. grappling with mental health challenges, our goal is not just to attract users but to ensure they engage meaningfully, connect with compassionate mentors, and receive the crucial support they need to thrive.Supported by General Catalyst and top-tier healthcare and consumer investors, we are experiencing rapid growth — a remarkable 1100% increase in 2025, with a successful $15M Series A funding round, positioning us for a projected 5x growth in 2026.If you're excited to join a generationally impactful company in the mental health space, we welcome you to our mission.Role OverviewWe are on the lookout for a Lead Product Designer to spearhead the development of our Mentor Operations Platform — the web interface integral to the work of our mentors and operations team in supporting teens.This position offers a unique opportunity to shape high-impact, high-quality design solutions:You will craft experiences that empower teens to stay engaged, connect authentically, and truly improve their mental health.Your role will encompass the complete design process — from research and insights to concept development, prototyping, and finally delivering a finished product that mentors and teens will use.Additionally, you will contribute to the creation of AI tools that enhance human connection, ensuring that technology complements rather than replaces the vital peer relationships at the heart of our platform.What You’ll DoYou will take ownership of key initiatives aligned with our 2026 strategic goals:1. Transform our Mentor Operations Platform into a world-class experienceLead the design of the web experience that mentors and operations staff depend on daily.Upgrade the platform from being merely functional and fragmented to a cohesive, elegant, and industry-leading solution.Design with an emphasis on reliability, clarity, and tranquility — crafting experiences that enable mentors to focus on their teens instead of their tools.Pay attention to every detail: typography, empty states, motion, and micro-interactions.2. Develop scalable tools for our mentor operationsDesign mentor-focused tools that enhance connection, clarity, and...

About RebarRebar is at the forefront of revolutionizing the operational landscape for commercial HVAC, electrical, and plumbing suppliers and subcontractors. With our innovative V1 quoting product, we've achieved remarkable scalability, processing thousands of quotes weekly, and have doubled our revenue shortly after the start of 2026. Backed by a $14M Series A investment from top construction tech investors, we are poised for significant growth. Join us as we seek a Client Experience Leader to enhance our Client Success strategy.You will collaborate directly with the Client Success (CS), Product, and Sales teams to enrich client interactions and establish the systems that will shape Rebar’s customer experience. We are transforming the $250B HVAC industry with cutting-edge AI-driven software—an industry ready for modern advancements. This is your opportunity to be a pivotal part of our journey.The Role: Client Experience LeadAs our initial product gains traction and scales rapidly, our focus remains on delivering exceptional client support that has been fundamental to our success. With plans to onboard thousands of users in the next 1-2 years, we are looking for a Client Experience Lead to develop and expand a high-performance support function from scratch.Your role will encompass more than just addressing client concerns; you will architect the systems, processes, and team that provide this support. Working in close collaboration with the Client Success, Product, Engineering, and Sales teams, you will ensure our clients receive prompt, effective assistance while continuously refining the product based on user feedback.What You’ll DoLead and develop the client support function, including processes, systems, and team structure.Act as the primary escalation point for complex or high-priority client issues.Design and implement scalable support workflows utilizing ticketing and messaging systems, enhancing speed and coverage with AI tools and on-demand resources.Establish service level agreements (SLAs), response standards, and performance metrics.Utilize reporting and analytics to identify trends, gaps, and opportunities for enhancing the client experience.Work closely with Product and Engineering teams to prioritize issues, drive resolutions, and influence the product roadmap.Create feedback mechanisms between clients and internal teams to foster continuous improvement of the platform.Recruit, train, and oversee a growing support team over time.Ensure smooth transitions and alignment between Implementation, Support, and other departments.

The Connections & Community Lead at Squarespace will be a pivotal force in driving initiatives that foster community and connections, significantly enhancing the employee experience. Reporting to the Manager of Workplace Experience, this role offers a unique opportunity for all Squarespace employees to network, connect, and share their diverse cultures and experiences. Collaborating with the internal People team, you will design and implement programs that cultivate an inclusive and welcoming workplace environment for Squarespace employees globally.Your Responsibilities Include:Overseeing and enhancing existing Inclusion programs, while partnering with and managing the activities of Squarespace’s seven Employee Resource Groups (ERGs). You will serve as a strategic advisor, empowering ERG Chairs to cultivate sustainable, high-trust global community ecosystems.Designing and facilitating a productive two-way communication process between ERGs and the People Team, effectively relaying employee insights and actionable recommendations back to the community.Creating and implementing streamlined processes, tools, and templates to alleviate administrative burdens on ERG chairs, enabling them to focus on community leadership.Maintaining and ensuring the accuracy of documentation for the inclusion team across internal systems, presentations, and communication channels to guarantee information is reliable and accessible.Managing the Inclusion budget comprehensively, including coordinating with Finance for monthly reporting and overseeing procurement processes to ensure timely vendor payments.Defining and tracking success metrics for ERGs focused on belonging, connection quality, new member integration, and Chair sustainability, translating insights into actionable recommendations to enhance community health and program impact.Collaborating with the People team to ensure inclusion principles are integral to all initiatives, including curating resource libraries for our ERGs to share with their members.Leading the coordination of the company’s sustainability initiatives and reporting, encompassing cross-functional data collection, annual audits, vendor partnerships for sustainability reports, and ensuring compliance with state regulations for required disclosures.Acting as the primary liaison for our employee donation-matching tool, Bright Funds.Staying abreast of the latest trends and best practices in Inclusion, bringing innovative ideas to the organization.

Join the City of New York as a Web Application Developer and contribute to innovative projects that enhance the digital experience for millions. In this role, you will design, develop, and maintain web applications that serve various city departments and the public. Collaborate with cross-functional teams to deliver user-friendly solutions and implement best practices in web development.

Join dualentry as an ERP Implementations Lead specializing in Customer Experience. In this pivotal role, you will spearhead the implementation of our ERP systems, ensuring that our clients receive exceptional service tailored to their needs. Your expertise will guide project teams through the complexities of ERP solutions, driving successful outcomes and enhancing customer satisfaction.

Deployments LeadGrotto AI | New York City (In-Person) | 2-10 Years ExperienceOverview:Are you an exceptionally organized individual with a warm demeanor? Grotto AI is seeking a Deployments Lead to take charge of our customer relationships, overseeing implementations, training, and ongoing support. As the third employee at our innovative AI company, which just secured $10 million in funding to tackle a $500 billion challenge in the rental housing market, you will play a vital role in reducing losses from vacant apartments.About UsGrotto AI is revolutionizing the multifamily housing sector by enhancing the capabilities of apartment teams during critical interactions. Our platform focuses on leasing conversations, an essential decision for many individuals each year. Through data analytics from millions of interactions, we discovered that genuine curiosity and the ability to connect with potential tenants are the key to successful leasing, capabilities that traditional AI struggles to replicate.Our innovative solution provides leasing agents with real-time guidance during calls and tours, enabling them to establish rapport, address objections, and significantly increase lease signings. Our success is evident, with an impressive 80%+ conversion boost reported by Weidner Apartment Homes, managing over 72,000 units. Our clients describe us as 'the best vendor they’ve ever partnered with.'This is merely the beginning of our journey. We envision a future where important conversations foster deeper connections.Your ResponsibilitiesAs the Deployments Lead, you will own the customer relationship from the moment they sign the contract through to their long-term success. Your responsibilities will include:Implementations & Onboarding: Facilitate the transition to our platform by configuring the system, training teams, and ensuring a seamless onboarding experience. Our approach is proactive and attentive, akin to the service one would expect at a world-class hotel.Training: Conduct engaging training sessions that inspire leasing teams to utilize the Grotto platform effectively. This role requires genuine interaction rather than mere script reading—understanding their workflows and showcasing the tangible benefits of our solution.Ongoing Support: Serve as the go-to person for our customers, offering assistance and ensuring they feel supported throughout their journey with Grotto.

About Us:At Industrious, we pride ourselves on being the largest premium workplace-as-a-service provider, renowned for offering the highest-rated workplaces in the industry. Our mission revolves around creating exceptional experiences for teams of all sizes and stages, including our own. We understand that a great day at work is driven by the people around you and the challenges you tackle together. We seek individuals who are innovative thinkers and thrive in collaborative environments. As teammates, we foster new ideas and celebrate every achievement. We are passionate about making a significant impact on our members' workplace experiences.Authenticity is Key: We believe that great days at work begin when everyone can express their true selves. Embracing diversity in backgrounds, thoughts, and ideas is crucial to our success in delivering outstanding workplace experiences for our members and each other. Industrious is dedicated to cultivating an inclusive and respectful environment that values your individuality. We celebrate our team members as unique individuals capable of achieving remarkable things when we work together.We are honored to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and listed among Forbes’ Best Startup Employers.For more information, visit www.industriousoffice.com/careers.Role Overview:This position is an on-site hospitality role, requiring presence 5 days a week, and candidates must reside within a reasonable commuting distance from Houston, TX. To support this, we offer excellent commuter benefits!As a Member Experience Manager, you will be the primary problem solver, momentum creator, and experience architect for our members. You are the key connector and the familiar face everyone recognizes. As the manager of your designated location, your business acumen will be instrumental in organizing details and communications to ensure seamless operations. You are confident engaging with executives, and you welcome the opportunity to learn and ask questions when necessary. Your enthusiasm drives you to connect with the broader business community, and you take pride in representing Industrious in your local market while identifying potential members to ensure they have an exceptional workday. Your genuine curiosity and consultative sales approach enable you to uncover and address clients' needs effectively. You will orchestrate outstanding events and embrace the hard work required to make them successful. Your passion lies in helping others succeed.

Role Overview On Running AG is seeking a Lead Technical Representative based in New York City. This position plays a central role in advancing On's strategic growth across the region. The Lead Technical Representative reports to the Senior Lead Technical Representatives within the Brand Experience team and guides a group of Technical Representatives. The focus: deliver outstanding service to key wholesale partners and foster strong brand loyalty in local communities. This role combines project leadership with hands-on coaching, ensuring On's premium standards are upheld in every training, trial, and retail interaction. Main Responsibilities Oversee and grow a regional team of Technical Representatives, handling recruitment, onboarding, and ongoing development to drive strong results. Mentor team members to deepen their technical expertise, strengthen relationship-building skills, and support their career progression within Brand Experience. Lead the delivery of high-quality dealer training programs, including Oniversity and Key Account Summits, maintaining consistency and brand standards across the region. Serve as a strategic contact for major national accounts, offering specialized education and integrated marketing support. Use tools such as Salesforce, ThirdChannel, and Asana to monitor team performance, spot potential risks, and provide data-driven recommendations. Work closely with Sales, Marketing, Trade, and Operations teams to ensure grassroots initiatives support larger seasonal campaigns and business goals. Develop new ways to engage retailers and consumers, challenging traditional technical representative programs to create memorable experiences. Manage complex regional projects and budgets, making the most of resources to increase product trials and community involvement.

Join Omen as a Frontend Web Developer and spearhead our web development initiatives, crafting innovative products from concept to launch. Collaborate closely with cross-disciplinary teams including design, product management, and internal platforms to deliver impactful features within dynamic product teams.As an integral member of our Genesis team, you'll contribute to developing a world-class tokenization and fund administration experience for Omen Genesis.Your ResponsibilitiesDevelop high-quality, performant web applications using React, TypeScript, and CSS-in-JS.Embrace ownership of features from design through implementation, serving as the web development expert.Enhance tools that streamline Omen's operations, wielding influence across the organization.Work in tandem with design and product professionals to quickly iterate and launch financial products.Create frameworks and abstractions that significantly empower fellow developers.Engage in backend development using TypeScript and AWS when necessary.Your QualificationsMinimum of 2 years of professional experience with modern web technologies and frameworks.Proficient in writing and debugging JavaScript in both Node.js and browser environments.Passionate about creating an exceptional developer experience.Demonstrated success in leading and delivering large-scale technical projects.Consistently uphold high standards for code quality, advocate for best testing practices, and enhance code review processes.Highly Preferred: Strong backend experience and knowledge, particularly in system design and high-performance backend systems, with familiarity in cloud interactions (potential for a full-stack role).

Join the City of New York as a College Aide - Web Developer and contribute to innovative projects that enhance the city's digital presence. This internship offers hands-on experience in web development, where you will work alongside experienced professionals to develop and maintain web applications. Ideal candidates are driven, eager to learn, and possess a foundational knowledge of programming languages and web technologies.

At ASAPP, we have a clear mission: to provide the most advanced AI-driven customer experiences faster than anyone else. Our approach is guided by core principles that dictate our thinking, development, and execution. We prioritize an unwavering commitment to customer satisfaction, purposeful speed, ownership, and a relentless focus on achieving results. We operate in agile, highly skilled teams, emphasizing clarity over complexity, and we continually adapt through curiosity, data, and craftsmanship.We are on the lookout for innovative technologists and adept problem solvers who thrive in dynamic environments, enjoy collaboration with talented individuals, and treat every day as an opportunity for growth. Our globally diverse team, with locations in New York City, Mountain View, Latin America, and India, embraces both hybrid and remote working models to gather the best minds, regardless of their location. If you are motivated by continuous learning, quick adaptations, and the excitement of building within a rapidly growing startup, we want to hear from you. This isn't just a job; it’s a journey.As a Lead Customer Engineer at the L3/L4 level, you will spearhead AI transformations, implementing GenerativeAgent solutions for some of the world’s most prestigious brands. Our top Customer Engineers are tenacious problem-solvers who harness the power of GenerativeAI to deliver impactful results.You will take charge of the AI agent development process during customer onboarding, collaborating with junior engineers to achieve outstanding results. This role is perfect for someone who is eager to tackle intricate business challenges, create exceptional AI solutions, and scale them for millions of users. You will closely engage with strategic clients as their AI advisor, adopting a “do what it takes” mindset to maximize their benefits from GenerativeAgent.Your collaboration will span across all teams: Go-To-Market, Engineering, Product, and leadership, positioning you as a vital source of customer insights that influence our product roadmap.

Join Our Growing Team at Silna HealthSilna Health is on an exciting journey of rapid expansion, and we are currently looking for a dedicated Customer Experience Associate to be part of our mission-driven team. This is an exceptional opportunity for an empathetic individual with a strong operational background to play a pivotal role in enhancing our customer support framework. You will be responsible for understanding customer needs, mastering effective communication, and efficiently managing support tickets with care and professionalism.Reporting directly to our leadership team, you will act as a passionate advocate for our customers, collaborating across departments to reduce support demand and develop self-service solutions. Your contributions will be crucial in establishing a robust customer support function at a fast-growing startup.Key ResponsibilitiesProvide outstanding, empathetic support to healthcare providers using our platform.Efficiently manage increasing ticket volumes with precision and care.Identify customer needs and areas for enhancing their experiences.Act as the internal voice for customers, advocating for their interests and challenges.Operational ExcellencePrioritize and triage support tickets, escalating issues to specialized teams as needed.Provide personalized responses while handling tickets efficiently.Create and maintain response templates for consistency and efficiency.Develop scalable processes and workflows to accommodate our growing customer base.Cross-Functional CollaborationCollaborate with Product, Engineering, and Operations teams to address and resolve systemic issues.Transform customer feedback into actionable insights for product enhancements.Partner in developing our help center and self-service resources.Work with teams to proactively minimize support needs through innovative solutions.Communication & DocumentationAdapt communication styles to suit various customer scenarios.

About FaireAt Faire, we believe in the power of local businesses. Our innovative online wholesale marketplace empowers independent retailers to thrive, competing against giants like Walmart and Amazon. By harnessing technology, data, and machine learning, we connect entrepreneurs globally, enabling them to discover unique products from around the world. Our mission is to support the shop local movement and drive positive economic growth in communities everywhere. If you share our passion for fostering local economies, we invite you to join our dynamic team.About this roleWe are actively seeking a Staff Product Designer to shape the future of search and discovery experiences at Faire. This pivotal role will allow you to lead the vision for how users explore our marketplace, utilizing cutting-edge AI, systems design, and compelling storytelling to enhance user interactions.As a Staff Designer, you will establish the creative direction, refine our design systems, and engage cross-functional teams to bring your innovative design vision to life.This role offers the flexibility to work from either San Francisco, CA or New York City, NY.

Join Mirage, an innovative AI-native video platform that revolutionizes video production and editing through natural language processing. Our cutting-edge models utilize contextual awareness to make creative decisions akin to those of professional editors, significantly enhancing productivity for seasoned teams while democratizing video creation for all.As part of our interdisciplinary team, you'll confront some of the toughest technical and creative challenges in generative media. Your contributions will address foundational problems that are yet to be solved across the industry, leaving a substantial mark on the future of creative expression.Learn more about us:Explore our Product (Captions by Mirage) Read our Research (Seeing Voices, technical white paper)Follow our Updates (Mirage on X / Twitter)TechCrunch, Forbes AI 50, Fast Company (press)Our Investors:We are proud to be supported by leading investors and entrepreneurs, including Index Ventures, Kleiner Perkins, Sequoia Capital, Andreessen Horowitz, and many more.Please note: All roles at Mirage require in-person presence at our NYC headquarters located in Union Square.About the Role:As a Software Engineer, you will take ownership of end-to-end product experiences tailored for creative workflows. Your work will push the limits of what can be achieved in the browser, developing sophisticated tools that encompass user-friendly interfaces, video and graphics rendering, and the integration of advanced generative AI models. We value collaboration and grant our engineers a significant level of ownership and autonomy to drive innovation.

About the Company:Industrious stands as the leading provider of premium workplace-as-a-service solutions, recognized for hosting the industry’s most highly-rated workplaces. Our mission is simple: to foster exceptional workdays for teams of all shapes and sizes, including our own. We believe that a great day at work is shaped by the people around you and the challenges you tackle together. We seek individuals who think creatively and thrive in a collaborative environment. We value new ideas and celebrate every achievement, with a focus on making a significant impact on workplace experiences.We also believe that great days begin when everyone can bring their true selves to work. A diverse range of backgrounds, thoughts, and ideas is essential to our success in crafting outstanding workplace experiences for our members and one another. At Industrious, we are dedicated to fostering an inclusive and respectful atmosphere that honors your individuality. Each team member is appreciated for who they are, and we believe we can achieve incredible things together as one unified team.We are honored to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.To learn more about us, please visit www.industriousoffice.com/careers.About the Role:This is a full-time, in-person hospitality role requiring presence on-site five days a week. Candidates should reside within a convenient commuting distance of New York City. We offer an attractive compensation package that includes excellent commuter benefits!As a Member Experience Associate at Industrious, you will be vital to crafting an exceptional member experience, striving to ensure that every individual who enters our office has a great day. Although no two days will be the same, here’s a glimpse of what your responsibilities may include:You will be the welcoming face of our office, preparing it for the day by brewing coffee, setting out breakfast, and stocking communal amenities.You’ll take initiative and responsibility for managing inventory and ordering supplies for your location.Organizing engaging events and dedicating time to create unique signage will be part of your role, as you understand the importance of the details.You’ll facilitate a seamless onboarding experience for new members by integrating them into our systems, ensuring their first day is memorable.Assisting members with IT or wifi issues as needed, ensuring they have the support they require.

Join Grow Therapy as a Web Frontend Engineer and be part of a dynamic team committed to enhancing mental health support through innovative technology. In this role, you will design and implement user-friendly web applications that elevate the user experience for clients and therapists alike.

Role overview Garner Health is hiring a People Experience Manager in New York City. This role focuses on building a positive workplace culture and improving the employee experience across the company. The People Experience Manager works closely with different teams to create programs that support engagement, performance, and well-being. The goal: help every team member feel valued and supported.

Writer seeks a Workplace Experience Manager to join the onsite team in New York City. This role focuses on building a positive, collaborative office environment where employees feel supported and engaged. Key responsibilities Foster a workplace culture that promotes teamwork and employee engagement Manage daily operations to keep office facilities clean, organized, and fully functional Work closely with various departments to enhance the overall employee experience Serve as a main contact for workplace needs and new initiatives Work location This position is fully onsite in New York City, NY.

About EliseAIAt EliseAI, we are dedicated to transforming essential industries such as housing and healthcare. We believe that everyone deserves a stable home and access to quality healthcare, yet these crucial services can often be difficult to navigate. By integrating advanced AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with property teams—bringing all essential services into one convenient platform.Healthcare: We simplify appointment scheduling, streamline intake forms, and facilitate effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and deliver a seamless experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleEliseAI is on the lookout for a Customer Experience Enablement Manager to architect, implement, and continuously refine training and enablement programs for our Customer Success Managers (CSMs). You will be responsible for CSM onboarding, ongoing skills enhancement, certification, and performance metrics, ensuring that each CSM is fully equipped to promote adoption, retention, and growth across our customer base.