Technical Support Manager

Role Overview Sigma Computing is hiring a Technical Support Manager in New York City, NY. This position leads a team of Support Engineers, focusing on recruitment, training, mentorship, and performance. The manager will shape support processes to help drive customer and partner satisfaction, growth, and retention. The role also involves managing cross-functional projects and encouraging team development in a busy environment. Main Responsibilities Develop deep expertise in the Sigma product, supporting a data-driven approach to customer support. Lead and support a team of product experts to provide a strong customer experience for Sigma users. Recruit, train, and coach Support Engineers to build and maintain a high-performing team. Work closely with Engineering, Design, Product, Customer Success, Sales, and Marketing to ensure customers receive excellent service. Set and manage strategies to meet key metrics, including Customer Satisfaction (CSAT), Initial Response Time (IRT), Service Level Agreements (SLA), and Time to Resolution (TTR). Refine and improve customer support processes to boost operational efficiency. Analyze support data to identify trends and create actionable plans for ongoing improvement. Foster a culture of excellence, credibility, and integrity throughout the organization.

Join our dynamic team at Blacksmith as a Technical Support Engineer. In this role, you will be at the forefront of providing exceptional technical assistance to our clients, ensuring that their experiences with our products are seamless and satisfactory. You will troubleshoot issues, offer solutions, and collaborate with other teams to enhance our service offerings.

About Glean:Established in 2019, Glean is a cutting-edge AI-driven knowledge management platform aimed at empowering organizations to swiftly locate, organize, and share vital information across their teams. By seamlessly integrating with tools like Google Drive, Slack, and Microsoft Teams, Glean guarantees that employees can access the required knowledge at the right moment, enhancing productivity and collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, enabling teams to utilize their collective intelligence more effectively.Glean was conceived by Founder & CEO Arvind Jain, who recognized the difficulties workers face in accessing and comprehending workplace information. Witnessing how scattered knowledge and numerous SaaS tools hinder productivity, he was determined to create a superior solution—an AI-powered enterprise search platform that facilitates quick and intuitive access to essential information. Since then, Glean has emerged as a leader in Work AI, combining enterprise-level search, an AI assistant, and robust application and agent-building capabilities to fundamentally transform how employees operate.About the Role:Glean is in search of a skilled Designated Technical Support Engineer to become part of our rapidly growing, venture-backed startup. We are developing a modern knowledge assistant tailored to each employee in your organization, ensuring that all company information is accessible, contextual, and up-to-date. Our team is dedicated, creative, passionate, and most importantly—focused on delivering exceptional customer service.As a reliable technical resource for our customers, you will deliver both proactive and reactive support to our expanding client base. By providing an unparalleled level of service, you will help ensure that our customer experience stands out in the industry.

At Bubble, we are driven by a powerful mission: to empower individuals to create software effortlessly. We believe that anyone with a visionary idea should have the tools to bring it to life. Our cutting-edge AI-driven visual development platform makes software creation accessible to everyone—from first-time entrepreneurs to established enterprise teams. With Bubble, users can transform their concepts into fully functional, scalable applications across web, iOS, and Android platforms, all without writing or managing a single line of code.As the only comprehensive, cross-device no-code platform available, with over 5 million users spanning more than 100 countries, Bubble is dismantling the barriers to entrepreneurship and innovation worldwide.Our Achievements:Our platform is thriving, and our product has proven to be a game-changer. Entire VC-backed companies have been constructed using Bubble. After eight years of bootstrapping and achieving product-market fit, we successfully raised a $100 million Series A round, making us one of the fastest-growing companies in New York's tech landscape.Users can create virtually anything on Bubble, and our community stands as a testament to that. Beyond merely launching products, individuals are transforming their ideas into solid businesses. For instance, Mailead turned a $10,000 investment in a Bubble product into a $2 million valuation, while Faceless.video achieved over $1 million in ARR within a year, among many other success stories.About Our Team:The Technical Product Support team serves as an escalation point for early-stage support inquiries. We are dedicated to delivering in-depth, product-level assistance to our users when they encounter intricate, niche, or application-specific challenges.In addition to providing support, we collaborate strategically with various departments within the company—escalating platform bugs to the Engineering team, relaying user feedback to the Product team, and assisting with new product feature launches alongside our Marketing team. This close interaction with both our users and product allows many team members to specialize in various areas within the broader Support/Success organization and beyond, including sales, product, marketing, and engineering.Role Overview:As a member of our expanding Technical Product Support team, your primary responsibility will be to engage directly with our users, ensuring their success and satisfaction with our platform.

About SentSent provides a cutting-edge infrastructure for transmitting A2P messages seamlessly across SMS, WhatsApp, and RCS through a single unified API. Our advanced routing model automates channel selection, optimizing for deliverability and cost-effectiveness, ensuring expansive global reach without the need for channel-specific integrations.Backed by notable investors including Companyon Ventures, Bessemer Venture Partners, UIF, and CEAS Investments, we recently secured a $5.1M Seed round. Join us as we revolutionize the messaging landscape by building the ultimate infrastructure to replace traditional multi-channel messaging systems.About the RoleAs the Technical Solutions Manager at Sent, you will take charge of the post-sale relationship with our clientele—from their initial API call to handling full-scale production traffic. You will be the essential support for developers and their teams, ensuring that messaging functions smoothly, remains operational, and evolves over time.This role is technical and customer-focused; your mission is not to sell but to guarantee customer success. This requires diving deep into API logs, scrutinizing webhook configurations, resolving delivery issues, and proactively identifying potential problems before they affect customers. You will oversee a complete portfolio: onboarding, ongoing health, expansion, and retention.This position suits individuals with a few years of experience in a technical customer-facing role who aspire to take ownership of their function within an early-stage company rather than just following an existing framework.Your ResponsibilitiesOnboarding & Integration SupportManage customer onboarding from start to finish, assisting engineering teams as they transition from sandbox to production.Examine customer integration code, identify challenges, and collaborate directly with developers to find solutions.Create and enhance onboarding playbooks for various use cases (transactional, marketing, authentication, multi-channel).Technical Support & TroubleshootingAct as the primary technical contact for your accounts after the sale.Resolve delivery issues across channels, including carrier filtering, template rejections, routing failures, and webhook misconfigurations.Identify and escalate product bugs with clear reproduction steps and context for engineering.Delineate between customer misconfigurations and platform issues, managing both effectively.Customer Health & ExpansionMonitor customer health metrics and identify opportunities for expansion and increased engagement.Foster strong relationships with customers, ensuring they derive maximum value from our solutions.

Join our dynamic team at withdefault as a Technical Customer Success Manager. In this pivotal role, you will be at the forefront of ensuring our clients maximize the value of our products and services. You will work closely with customers to understand their needs, provide technical support, and drive engagement and satisfaction.Your expertise will enable you to identify opportunities for improvement and advocate on behalf of customers within the organization, ensuring their voices are heard in product development and service enhancements.

About AirOpsAirOps is pioneering the first comprehensive content engineering platform designed for the AI age. As the landscape of discovery transitions from traditional search to AI-centric platforms, we empower brands to enhance their visibility and maintain relevance. In the past year, we've seen a remarkable 5-fold revenue increase by assisting marketing teams from notable companies like Ramp, Chime, Carta, and Rippling in transforming their content quality into a sustainable competitive edge.Our innovative platform empowers marketers to adeptly navigate the evolving discovery landscape, focus on high-impact opportunities, and produce precise, brand-aligned content that garners citations from AI and trust from consumers. Supported by esteemed investors such as Greylock, Unusual Ventures, Wing VC, and Founder Collective, we are crafting intelligent systems that will equip the next wave of marketing leaders. Our offices are located in San Francisco, New York, and Montevideo.About the RoleWe are in search of a Technical Support Lead who will take charge of our post-activation customer support. This role combines hands-on problem-solving with leadership responsibilities, as you will address complex technical issues while also building and guiding a high-performing support organization. Your efforts will directly influence revenue retention, account expansion, and overall customer satisfaction by ensuring clients harness the full potential of AirOps.In this position, you will refine and enhance our current support processes, develop AI-driven support systems that can scale across both enterprise and mid-market segments, and create feedback mechanisms to continuously improve our product. This role is crucial at the intersection of customer success, product evolution, and revenue growth.Key ResponsibilitiesBuild & LeadRecruit, hire, onboard, and mentor a high-performing technical support team, establishing scalable procedures and best practices.Embrace a player-coach model, actively solving intricate customer issues while also developing systems that empower your team to thrive.Create career progression pathways and mentorship initiatives that attract and retain top technical support talent.Transform the Support ExperienceCraft and execute an AI-driven support strategy that utilizes automation, self-service, and intelligent routing to provide outstanding support experiences at scale.Develop a robust self-service support infrastructure, including documentation, knowledge bases, video tutorials, and community resources.Establish service level agreements and response time targets to ensure high-quality support.

Role Overview Sigma Computing is growing quickly, and the Technical Support Engineering team is scaling to meet the needs of a larger global user base. This team recently earned the 2024 Stevie Gold Award for Customer Service. As a Technical Support Engineer based in New York City, the work centers on helping customers solve technical, business, and data challenges using the Sigma platform. The role involves close collaboration with Product, Engineering, and Go-to-Market teams to troubleshoot complex issues, deliver solutions, and improve both the product and support experience. What You Will Do Work directly with Sigma customers and pre-sales staff to identify and resolve complex technical problems. Partner with the development team to define best practices and build tools for diagnosing issues and improving service performance. Coordinate with teams across backend, frontend, DevOps, design, product management, and marketing to support a strong user experience. Join quarterly projects, provide periodic on-call support, and take on assignments that focus on automation and process improvements.

About HightouchHightouch is an innovative AI platform crafted for marketing and growth teams. Our AI agents revolutionize marketing workflows, enabling marketers to efficiently create content, devise campaigns, and implement strategies with unprecedented speed and effectiveness.Situated at the forefront of crucial technological advancements, Hightouch leverages the latest in large language models (LLMs) and agentic AI, alongside the swift evolution of cloud data warehouses such as Snowflake and Databricks. With these advantages, we have emerged as a leader in AI marketing, collaborating with industry giants like Domino’s, Chime, Spotify, Ramp, Whoop, and Grammarly, among over 1000 others.Our commitment is to create a significant impact for our customers. We tackle challenges using first-principles thinking, act swiftly and effectively, and foster a culture of compassion and kindness among our team. We seek individuals who are exceptional communicators, possess a growth mindset, and are determined to achieve our shared goals.About The RoleIn this pivotal role, you will lead a team of Technical Architects who act as the essential link between Hightouch and our premier Fortune 5000 clientele. You will be charged with building, nurturing, and expanding a world-class team responsible for managing the entire customer journey—from initial engagement to onboarding and ongoing success.Your blend of people leadership and technical expertise will ensure that our Enterprise customers derive maximum value from the Hightouch platform. You will take charge of enhancing your team's technical skills, establishing best practices for customer interactions, and spearheading strategic initiatives aimed at increasing customer retention and growth within our largest accounts.As a proactive leader, you will remain engaged in complex technical escalations while empowering your team to provide exceptional customer experiences. You will work closely with Sales leadership to devise strategies that boost platform adoption within large organizations and collaborate cross-functionally to gather customer insights that drive product innovation.

About the Role Anthropic is looking for a Product Support Manager to oversee customer support efforts and help deliver a smooth experience for users. This position is based in San Francisco, New York City, or Seattle. What You Will Do Lead and manage the support team Develop strategies to improve support operations Implement practices that raise customer satisfaction Focus on solving problems efficiently Promote clear and effective communication within the team and with users Continuously refine support processes for better outcomes Location San Francisco, CA | New York City, NY | Seattle, WA

Join Our Team as a Senior Technical Program Manager!At FanDuel, our developers are the backbone of exceptional fan experiences, and we are searching for a dedicated Senior Technical Program Manager to join our dynamic Platform team. In this pivotal role, you will oversee the delivery of impactful, cross-functional data initiatives.This position is hands-on and delivery-oriented, acting as a bridge between Product, Engineering, and Operations. Your mission will be to ensure that our internal platforms are scalable, secure, and tailored to meet the needs of our developers. You will collaborate closely with peers to achieve successful outcomes, work diligently to meet deadlines, mitigate risks, and leverage data to inform your decisions.In addition to the responsibilities listed, employees may be tasked with other duties as assigned by the Company, ensuring flexibility in operations to adapt to evolving business needs.Your Game Plan:Program Execution & DeliveryLead the execution of comprehensive data programs, ensuring all timelines, milestones, and quality benchmarks are met.Develop detailed project plans, monitor progress, proactively identify risks, and facilitate the resolution of cross-team blockers.Identify and manage dependencies between teams to streamline operations.Coordinate program activities across product and engineering teams.Keep stakeholders informed by providing regular updates on program status.Cross-Functional CollaborationPartner with both technical and non-technical teams, including product, engineering, and security, to align on project scope, success criteria, and timelines.Act as a liaison between stakeholders, ensuring effective communication and translating business requirements into actionable technical plans.Assist in the intake and prioritization of new initiatives, collaborating with leadership and PMs to define roadmaps and OKRs.Operational & Technical ExcellenceEstablish and implement best practices for program delivery, including thorough documentation and program status reporting.Track key metrics such as delivery velocity and business impact.Mentor junior program managers, fostering operational excellence through agile methodologies while driving cross-functional alignment and collaboration.

Role Overview SecurityScorecard is hiring a Technical Product Manager to help shape products that support organizations in managing cybersecurity risks. This remote position is based in New York City. What You Will Do Lead product development efforts from concept through launch Work closely with engineering, design, and other teams to deliver solutions for cybersecurity risk management Drive projects that align with SecurityScorecard’s mission and customer needs Who We’re Looking For Motivated and detail-oriented approach to product management Experience working with technical teams and stakeholders Interest in cybersecurity and building products in this space

Join our dynamic team as a Technical Product Manager at comun, where innovation meets collaboration. In this pivotal role, you'll be responsible for driving product strategy and execution, ensuring alignment with our business objectives and customer needs. You will work closely with cross-functional teams comprising engineering, design, and marketing to deliver exceptional products that enhance user experiences.

About Us:Modal is revolutionizing the AI landscape. With instant GPU access, rapid container startups, and integrated storage solutions, we empower AI teams to seamlessly train models, execute batch jobs, and deliver real-time inference. Our clients, including industry leaders like Suno, Lovable, and Substack, trust Modal to transition from prototypes to production effortlessly without the complexities of infrastructure management.Based in the vibrant hubs of New York City, San Francisco, and Stockholm, we are a fast-growing team that has achieved a remarkable 9-figure ARR and recently secured a Series B funding at a $1.1 billion valuation. Thousands of customers depend on us for their AI workloads, and we are proud to support innovators like Lovable, Scale AI, Substack, and Suno.Joining Modal means becoming part of one of the most dynamic AI infrastructure companies in its early stages, offering numerous growth opportunities. Our diverse team consists of creators of well-known open-source projects (e.g., Seaborn, Luigi), esteemed academic researchers, international competition medalists, and seasoned engineering and product leaders with years of expertise.The Role:We are seeking a dedicated Support Engineer who will serve as the voice of our customer experience. As our user base expands, we require an individual capable of delivering outstanding support to developers creating the next generation of AI applications. Your responsibilities will include:Providing timely and effective responses to customer inquiries via email, chat, and support tickets.Diagnosing technical issues related to Modal's platform, Python environments, and deployment workflows.Assisting users by navigating documentation, tutorials, and best practices for utilizing Modal.Escalating intricate technical issues to engineering teams with clear context and reproducible steps.Enhancing and maintaining our knowledge base, FAQs, and support documentation.Tracking prevalent support requests and collaborating with product teams to pinpoint areas for platform enhancements.Monitoring community channels (Slack, Reddit, etc.) and providing valuable responses to user inquiries.Working alongside sales and customer success teams to ensure a seamless onboarding experience for customers.Identifying and conveying customer feedback to guide product development.

Location: New York City Office (Onsite)Compensation: $180K-$200KAbout KomboKombo is the unified API solution for HR, payroll, assessments, LMS, and recruitment systems. With Kombo, eliminate the hassle of lengthy integrations by connecting to over 120 platforms instantly with just one integration.Since our inception at Y Combinator (Summer 2022), we have achieved remarkable growth, reaching 8-figure revenues, expanding our team to over 50 members, and securing more than $30 million in funding from top investors including YC, Volition Capital, and Acadian Ventures. We are on track to triple both our team and revenue in the coming year.About the RoleIn this technical, customer-centric role, you will be responsible for managing customer relationships from onboarding to ongoing success and growth. You will serve as the primary point of contact for strategic accounts, ensuring their success and maximizing their utilization of Kombo's solutions.

Join Regal Voice as a Technical Account Manager (TAM) and become a vital part of our Customer Success team in New York City. As a TAM, you will serve as a customer-facing technical expert dedicated to helping our clients harness the full potential of our AI Agent Platform. You will act as a strategic advisor, guiding clients through best practices, advanced product capabilities, and complex technical solutions. Your expertise will drive product adoption, minimize technical barriers, and ensure our platform is seamlessly integrated into their operations. This role is essential for our long-term client retention strategy and offers the opportunity to work with leading brands while being a part of a dynamic and innovative team.

Are you ready to revolutionize the world of finance? At Superstate, we are on a mission to bridge traditional financial assets with the dynamic landscape of crypto capital markets through innovative onchain public equities and tokenized investment products.We are seeking a passionate and skilled Technical Product Manager to spearhead integrations across various protocols, wallets, and exchanges. In this pivotal role, you will collaborate closely with our CEO, Engineering, Design, and Business Development teams to translate product vision into tangible integrations. Ideal candidates will possess a robust technical background, have experience in DeFi, and a proven record of managing complex integrations. This is a unique opportunity to thrive in a founder-led environment, where you will enjoy significant autonomy and direct accountability for your contributions.

WHO WE ARE: Zinnia is at the forefront of technology, dedicated to accelerating growth in life and annuities. Our innovative enterprise solutions and data-driven insights streamline the processes of buying, selling, and managing insurance products, empowering individuals to secure their financial futures. Our achievements are anchored in our core values: be bold, collaborate, and deliver value. With over $180 billion in assets under management, we proudly serve more than 100 carrier clients, 2,500 distributors, and over 2 million policyholders.WHO YOU ARE:As the Lead Technical Product Manager, you will spearhead the definition, development, and execution of our product initiatives, collaborating with various functional teams throughout the product lifecycle. This role requires you to craft a compelling product vision informed by customer and market insights, develop a comprehensive product roadmap featuring both business and technical elements, and work closely with engineering, sales, marketing, and customer support teams to ensure seamless execution and adherence to service level agreements (SLAs). Ideal candidates will thrive in dynamic environments where technology converges with business strategy.WHAT YOU’LL DO:Serve as a key partner to the Senior Director of Product, providing guidance and mentorship to junior product managers.Take ownership of a product area, responsible for understanding user needs, defining platform requirements, managing the product roadmap, and overseeing end-to-end development from ideation to launch.Lead product lifecycle execution, including market research, competitive analysis, planning, and product launch strategies.Monitor progress, identify challenges, and proactively manage risks to achieve business objectives.Contribute to product strategy development, integrating insights from Sales, Marketing, Engineering, and Customer Research teams.Define product features and manage both business and technical requirements.Collaborate effectively with diverse global teams.Support the Sales team in pre-sales activities to drive conversions.Assist the Marketing team in creating content and positioning strategies.

Join MongoDB as a Staff Technical Program Manager and become a pivotal part of our dynamic team. In this role, you will lead cross-functional initiatives, ensuring alignment between various teams and driving the successful execution of complex technical projects. Your expertise will help guide the development and delivery of transformative solutions that shape the future of our products.

Anthropic is seeking a Technical Program Manager for Research Initiatives to coordinate and deliver advanced projects in artificial intelligence. This position is based in San Francisco, CA or New York City, NY. Role overview This role centers on managing research projects that push the boundaries of AI. The Technical Program Manager will oversee cross-functional teams, keeping projects on track and ensuring research goals are met. What you will do Lead and organize research initiatives focused on artificial intelligence Coordinate teams from different disciplines to achieve project objectives Track project timelines and deliverables, ensuring milestones are reached Requirements Experience managing technical or research-focused projects Ability to work with cross-functional teams Strong organizational and communication skills