Technical Solutions Manager

About SentSent provides a cutting-edge infrastructure for transmitting A2P messages seamlessly across SMS, WhatsApp, and RCS through a single unified API. Our advanced routing model automates channel selection, optimizing for deliverability and cost-effectiveness, ensuring expansive global reach without the need for channel-specific integrations.Backed by notable investors including Companyon Ventures, Bessemer Venture Partners, UIF, and CEAS Investments, we recently secured a $5.1M Seed round. Join us as we revolutionize the messaging landscape by building the ultimate infrastructure to replace traditional multi-channel messaging systems.About the RoleAs the Technical Solutions Manager at Sent, you will take charge of the post-sale relationship with our clientele—from their initial API call to handling full-scale production traffic. You will be the essential support for developers and their teams, ensuring that messaging functions smoothly, remains operational, and evolves over time.This role is technical and customer-focused; your mission is not to sell but to guarantee customer success. This requires diving deep into API logs, scrutinizing webhook configurations, resolving delivery issues, and proactively identifying potential problems before they affect customers. You will oversee a complete portfolio: onboarding, ongoing health, expansion, and retention.This position suits individuals with a few years of experience in a technical customer-facing role who aspire to take ownership of their function within an early-stage company rather than just following an existing framework.Your ResponsibilitiesOnboarding & Integration SupportManage customer onboarding from start to finish, assisting engineering teams as they transition from sandbox to production.Examine customer integration code, identify challenges, and collaborate directly with developers to find solutions.Create and enhance onboarding playbooks for various use cases (transactional, marketing, authentication, multi-channel).Technical Support & TroubleshootingAct as the primary technical contact for your accounts after the sale.Resolve delivery issues across channels, including carrier filtering, template rejections, routing failures, and webhook misconfigurations.Identify and escalate product bugs with clear reproduction steps and context for engineering.Delineate between customer misconfigurations and platform issues, managing both effectively.Customer Health & ExpansionMonitor customer health metrics and identify opportunities for expansion and increased engagement.Foster strong relationships with customers, ensuring they derive maximum value from our solutions.

Who We AreAddepar is a leading global data and AI platform dedicated to empowering investment professionals. Our mission is to transform intricate financial data into actionable insights. By unifying portfolio, market, and client information into a comprehensive portfolio view, we deliver AI-driven insights tailored to enhance investment and client workflows. Trusted by over 1,400 firms across nearly 60 countries, Addepar manages and advises on assets totaling nearly $9 trillion. Our open platform seamlessly integrates with around 650 software, data, and consulting partners, facilitating end-to-end investment operations for businesses of all sizes and complexities. With offices in vibrant locations such as New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, and São Paulo, we are committed to supporting our clients worldwide.The RoleIn the role of Technical Solutions Architect, you will work closely with clients to conceptualize and develop essential integrations, automations, and data solutions. Positioned at the crossroads of engineering and client success, you will act as Addepar's technical leader, bridging complex business requirements with production-grade systems while enhancing onboarding efficiency and scaling operations. You will serve as the technical authority across Addepar's comprehensive solution suite, from API integrations and automation frameworks to advanced data platforms, including our proprietary Databricks offering, ADX, alongside AI-driven tools. Your focus will be on addressing the most pressing challenges faced by our clients. This position blends a forward-deployed model with profound technical expertise in contemporary software engineering and financial data systems.

Join our dynamic team as a Solutions Engineer, where you will serve as the technical backbone of our sales force. If you are passionate about engaging with clients and tackling intricate technical challenges, this is the perfect role for you.In this role, you will:1.) Collaborate closely with our sales representatives from the initial engagement, designing tailored platform demonstrations, leading these demonstrations, and offering ongoing technical support throughout the engagement process.2.) Develop the technical framework for custom demonstrations, workshops, and pilot programs.

About EliseAIAt EliseAI, we are dedicated to transforming critical sectors such as housing and healthcare. Our mission is to ensure that everyone has access to safe housing and quality healthcare, which are often difficult to attain. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, reduce operational costs, and elevate user experiences.Housing: We streamline the processes for renters, making it easier to tour apartments, sign leases, submit maintenance requests, and stay connected with property management—all in one convenient platform.Healthcare: We simplify appointment scheduling, intake form completion, and enhance communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a smooth experience across essential services. Recently, we secured a $250 million Series E funding led by Andreessen Horowitz to further our mission.We are currently seeking a uniquely skilled Technical Account Executive to help expand the reach of our highly configurable CRM tailored for the housing sector.This quota-carrying role is aligned with our Enterprise team, yet it deviates from the traditional AE model. We are looking for a technical sales expert—someone with experience in Solutions Engineering or Presales who desires full ownership of the entire sales cycle, from discovery to close.In this position, you will sell EliseAI’s CRM to both existing clients and new enterprise prospects. You will be responsible for leading in-depth technical discovery, crafting tailored solutions, validating technology, and executing commercial agreements—often serving as the key technical authority for each deal. Given the strategic nature of this product, this role will have direct visibility with executive leadership, including the CEO, and will significantly influence product direction and go-to-market strategies.

Unlock your potential with a leader in performance-driven advertising!In the pivotal role of Solutions Engineer at Taboola in New York City, you will collaborate closely with our Sales and Account Management teams to ensure the success of Taboola’s global advertisers. Your responsibilities will encompass onboarding new advertisers, overseeing campaign delivery and performance, troubleshooting technical challenges, and offering comprehensive technical recommendations, best practices, and optimization strategies tailored to a diverse portfolio of clients. This role also involves addressing complex database and backend technology issues.The ideal Solutions Engineer is an exceptional communicator and presenter, adept at grasping all technical dimensions of our clients' goals and objectives. A quick learner, you must be comfortable adapting to the evolving needs of our platform. Continuous professional development and flexibility are key components of this dynamic position.

About AvocaAt Avoca, we are revolutionizing the way home service companies interact with their customers. Our cutting-edge AI-powered conversational agents are designed to manage every high-value inbound call, from job bookings to lead qualification, significantly enhancing revenue generation—all with unparalleled speed and reliability compared to traditional call centers.In just under two years, we have grown to a dynamic team of 85 employees, fostering a vibrant, in-office culture in New York City. Operating in a market exceeding $500 billion, we recognize that missed calls translate to lost business, and we are committed to establishing a category-defining platform for AI-driven customer engagement.We proudly serve some of the largest brands in the home services sector and experienced a remarkable 10x growth in 2025. With our high-performing, in-office team in NYC, we are rapidly capturing a significant and underserved market, where 85% of missed calls go to competitors. Each new hire makes an immediate and impactful contribution to our mission.The RoleAs a Technical Account Manager at Avoca, you will take charge of the post-sales technical relationship with our clients, ensuring a seamless bridge between implementation details and ongoing account strategy. You will guide home service companies through the onboarding process, advise on APIs, webhooks, and prompting configurations, and help them achieve measurable business results on Avoca’s platform. Acting as a trusted technical advisor, you will translate customer goals into scalable solutions, drive product adoption, and ensure long-term success.This position is perfect for individuals who excel at the intersection of technical execution and customer strategy. You should be adept at engaging in customer-facing discussions, hands-on with integrations, and accountable for delivering results.What You’ll DoAct as the primary technical point of contact and trusted advisor after the sale, ensuring successful implementation, integration, and product adoption.Lead onboarding and rollout initiatives, customizing technical strategies to align with each customer’s goals, technology stack, and business model.Design and validate integrations (APIs, webhooks, data flows) in collaboration with customer Operations, Product, and IT teams; troubleshoot issues and enhance performance.Configure and refine prompting and workflows to optimize call handling quality, improve conversion rates, and maximize revenue impact.Conduct regular technical and business reviews to align objectives, track KPIs, and identify opportunities for value creation.Collaborate with Sales, Product, and Engineering teams to resolve technical issues, provide structured feedback, and influence product roadmap priorities.

About EliseAIAt EliseAI, we are revolutionizing critical sectors such as housing and healthcare. Everyone deserves a safe place to call home and easy access to quality healthcare, yet these essentials are often difficult to secure. By seamlessly integrating AI-driven solutions into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for all involved.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and connect with their property management team—all in one convenient platform.Healthcare: We simplify appointment scheduling, intake forms completion, and enhance patient-provider communication, allowing everyone to prioritize health over bureaucracy.With EliseAI, organizations can minimize manual tasks, improve accessibility, and offer a unified experience across essential services. We are proud to have recently secured a $250 million Series E funding round led by Andreessen Horowitz to further our mission.About The RoleThe Product Solutions team at EliseAI comprises experts dedicated to resolving issues and answering inquiries for our customers. As Product Solutions Analysts, you will possess extensive knowledge of our clients' unique configurations and system data access. Your role will involve collaborating with various internal teams to troubleshoot customer challenges and ensure an outstanding customer experience.Key ResponsibilitiesDeliver tier 1 and tier 2 technical support to clients via Zendesk, our ticketing system, ensuring prompt resolution of issues.Investigate, troubleshoot, and resolve intricate technical challenges, escalating to appropriate internal teams when necessary.Maintain clear documentation and communication with clients throughout the support lifecycle, adopting a customer-centric approach in each interaction.Collaborate with other teams within Product Solutions to relay user feedback, identify recurring issues, conduct audits, and contribute to product enhancements.Update and maintain internal knowledge base articles, FAQs, and user guides to improve self-service resources for clients.

Join ambient.ai as a Technical Account Manager, where you will play a pivotal role in fostering strong relationships with our clients. In this dynamic position, you will be responsible for understanding client needs, troubleshooting technical issues, and ensuring successful integration of our innovative AI solutions. Your expertise will not only help clients realize the full potential of our products but also contribute to their overall satisfaction and success.

Join Us at Reality DefenderReality Defender is a leading cybersecurity firm dedicated to empowering enterprises and governments with cutting-edge solutions to detect deepfakes and AI-generated media. Our patented, multi-model approach makes us resilient against the latest generative technologies producing video, audio, images, and text. Our API-first platform for deepfake detection equips teams and developers with the tools needed to combat fraud, disinformation, and harmful media in real time.Supported by renowned investors such as DCVC, Illuminate Financial, Y Combinator, Booz Allen Hamilton, IBM, Accenture, Rackhouse, and Argon VC, we collaborate with top-tier enterprise clients, financial institutions, and government bodies to prevent the misuse of AI-generated content.Watch: Reality Defender Wins RSA Most Innovative StartupThe Role: Manager of Solutions Engineering (Presales)As the Manager of Solutions Engineering (Presales), you will spearhead a team of technical specialists, acting as the essential link between our sales organization and prospective clients. Your role will be pivotal in executing technical evaluations with precision, ensuring our deepfake detection platform is effectively positioned to resolve customer challenges, and cultivating your team into trusted technical advisors for enterprise and government stakeholders.This position demands extensive technical knowledge, strong leadership skills, and the capability to translate intricate AI and cybersecurity concepts into tangible business benefits. You will build and scale a high-performing team that drives technical wins, shortens sales cycles, and ensures customers fully grasp the capabilities of our multi-modal detection platform.Key Responsibilities:Develop a repeatable demo and POC/Trial program that empowers the GTM team with self-serve capabilities.Oversee intricate technical evaluations, proof-of-concepts (POCs), and pilot programs that illustrate the value of Reality Defender's detection capabilities.Collaborate closely with Account Executives to qualify opportunities, conduct technical discovery, and design solutions that address customer needs in fraud prevention, brand protection, and content integrity.Define the technical sales process and pre-sales methodology, ensuring it aligns with the overall go-to-market strategy.Deliver and facilitate engaging technical demonstrations and presentations to showcase our capabilities.

About HightouchHightouch is an innovative AI platform crafted for marketing and growth teams. Our AI agents revolutionize marketing workflows, enabling marketers to efficiently create content, devise campaigns, and implement strategies with unprecedented speed and effectiveness.Situated at the forefront of crucial technological advancements, Hightouch leverages the latest in large language models (LLMs) and agentic AI, alongside the swift evolution of cloud data warehouses such as Snowflake and Databricks. With these advantages, we have emerged as a leader in AI marketing, collaborating with industry giants like Domino’s, Chime, Spotify, Ramp, Whoop, and Grammarly, among over 1000 others.Our commitment is to create a significant impact for our customers. We tackle challenges using first-principles thinking, act swiftly and effectively, and foster a culture of compassion and kindness among our team. We seek individuals who are exceptional communicators, possess a growth mindset, and are determined to achieve our shared goals.About The RoleIn this pivotal role, you will lead a team of Technical Architects who act as the essential link between Hightouch and our premier Fortune 5000 clientele. You will be charged with building, nurturing, and expanding a world-class team responsible for managing the entire customer journey—from initial engagement to onboarding and ongoing success.Your blend of people leadership and technical expertise will ensure that our Enterprise customers derive maximum value from the Hightouch platform. You will take charge of enhancing your team's technical skills, establishing best practices for customer interactions, and spearheading strategic initiatives aimed at increasing customer retention and growth within our largest accounts.As a proactive leader, you will remain engaged in complex technical escalations while empowering your team to provide exceptional customer experiences. You will work closely with Sales leadership to devise strategies that boost platform adoption within large organizations and collaborate cross-functionally to gather customer insights that drive product innovation.

About EliseAIAt EliseAI, we are dedicated to transforming critical industries such as housing and healthcare. Securing a place to live and accessing quality healthcare should not be a challenge. By embedding AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for all stakeholders.Housing: We streamline the process for renters to tour apartments, finalize leases, submit maintenance requests, and maintain communication with their property management teams—all in one integrated platform.Healthcare: Our solutions simplify appointment scheduling, intake form completion, and facilitate clear communication between patients and providers, allowing everyone to focus on health rather than paperwork.At EliseAI, we empower organizations to minimize manual tasks, enhance accessibility, and provide seamless experiences across essential services. Our recent success in raising a $250 million Series E round led by Andreessen Horowitz will further accelerate our mission.About The RoleAs a member of EliseAI’s Technical Solutions & Support team, you will be a subject matter expert responsible for addressing customer inquiries and resolving issues. You will have a comprehensive understanding of our client configurations and access to system data, collaborating with other internal teams to troubleshoot problems and enhance the customer experience.Key ResponsibilitiesGain a profound understanding of our systems, customers, and their optimal interactions:Facilitate client onboarding and adapt their preferences into our system settings.Understand the integration of our systems with client email, calendar, CRM, and property management tools.Comprehend client business operations and the implications of reported issues.Deliver outstanding, client-focused support:Communicate promptly, clearly, and professionally with clients to identify their issues, reproduction steps, and the business impact.Actively collaborate with internal teams to resolve issues swiftly and effectively.

Join Our Team as a Senior Technical Program Manager!At FanDuel, our developers are the backbone of exceptional fan experiences, and we are searching for a dedicated Senior Technical Program Manager to join our dynamic Platform team. In this pivotal role, you will oversee the delivery of impactful, cross-functional data initiatives.This position is hands-on and delivery-oriented, acting as a bridge between Product, Engineering, and Operations. Your mission will be to ensure that our internal platforms are scalable, secure, and tailored to meet the needs of our developers. You will collaborate closely with peers to achieve successful outcomes, work diligently to meet deadlines, mitigate risks, and leverage data to inform your decisions.In addition to the responsibilities listed, employees may be tasked with other duties as assigned by the Company, ensuring flexibility in operations to adapt to evolving business needs.Your Game Plan:Program Execution & DeliveryLead the execution of comprehensive data programs, ensuring all timelines, milestones, and quality benchmarks are met.Develop detailed project plans, monitor progress, proactively identify risks, and facilitate the resolution of cross-team blockers.Identify and manage dependencies between teams to streamline operations.Coordinate program activities across product and engineering teams.Keep stakeholders informed by providing regular updates on program status.Cross-Functional CollaborationPartner with both technical and non-technical teams, including product, engineering, and security, to align on project scope, success criteria, and timelines.Act as a liaison between stakeholders, ensuring effective communication and translating business requirements into actionable technical plans.Assist in the intake and prioritization of new initiatives, collaborating with leadership and PMs to define roadmaps and OKRs.Operational & Technical ExcellenceEstablish and implement best practices for program delivery, including thorough documentation and program status reporting.Track key metrics such as delivery velocity and business impact.Mentor junior program managers, fostering operational excellence through agile methodologies while driving cross-functional alignment and collaboration.

Role Overview SecurityScorecard is hiring a Technical Product Manager to help shape products that support organizations in managing cybersecurity risks. This remote position is based in New York City. What You Will Do Lead product development efforts from concept through launch Work closely with engineering, design, and other teams to deliver solutions for cybersecurity risk management Drive projects that align with SecurityScorecard’s mission and customer needs Who We’re Looking For Motivated and detail-oriented approach to product management Experience working with technical teams and stakeholders Interest in cybersecurity and building products in this space

About Our TeamJoin the Technical Success team at OpenAI, where we are dedicated to ensuring the secure and impactful deployment of ChatGPT and OpenAI API applications across various sectors. As trusted advisors and strategic partners, we empower developers and enterprises to unlock the full potential of our innovative models and products. In the role of Solutions Engineer, you will play a pivotal role in helping organizations revolutionize their operations through applications such as enhanced customer service, automated content generation, and groundbreaking solutions utilizing our state-of-the-art models.Position OverviewWe are on the lookout for a skilled pre-sales Solutions Engineer to collaborate closely with our Education sales team, focusing on supporting Higher Education institutions and K–12 organizations in adopting and scaling OpenAI’s impactful tools and offerings. Your role will involve engaging with educators, administrators, IT professionals, and institutional stakeholders to integrate AI in a manner that enriches teaching and learning experiences, boosts operational efficiency, and addresses complex challenges within the educational landscape responsibly.As a trusted technical advisor, you will leverage your extensive product knowledge and exceptional communication skills to showcase value, craft tailored solutions, and guide the responsible adoption of AI in alignment with institutional values, privacy standards, and student-centric outcomes. Your contributions will directly align with OpenAI’s mission to ensure that AI advancements benefit society, particularly by enhancing access, equity, and positive impacts in education.This role is based in New York City and follows a hybrid work model of three days in the office each week, with relocation assistance available for new employees.Key Responsibilities:Provide exceptional pre-sales support to prospects and clients by delivering technical expertise, articulating the value proposition, and addressing inquiries related to products, APIs, and LLMs.Illustrate how ChatGPT and the OpenAI API can fulfill customer business needs and contribute significant value through activities such as building and presenting demos, scoping use cases, recommending architectural frameworks, and providing comprehensive technical advice.Develop and maintain thorough documentation, guides, and FAQs addressing common inquiries and requirements identified during the pre-sales engagement.Cultivate customer advocacy by representing the customer's voice within internal teams, gathering feedback, identifying trends, and integrating insights into product development.

Join our dynamic team as a Technical Product Manager at comun, where innovation meets collaboration. In this pivotal role, you'll be responsible for driving product strategy and execution, ensuring alignment with our business objectives and customer needs. You will work closely with cross-functional teams comprising engineering, design, and marketing to deliver exceptional products that enhance user experiences.

About UsAt Metronome, we are revolutionizing the landscape of usage-based billing, specifically crafted for the dynamic needs of modern software companies. Our innovative platform empowers businesses to swiftly launch products, implement any pricing model, and optimize finance workflows—all without requiring a single line of code.Processing millions of invoices each billing cycle, our rapidly scaling platform not only saves our customers hours of development and invoicing but also enables them to leverage consumption data to enhance customer service. We are proud to partner with industry giants like OpenAI, NVIDIA, Confluent, and Anthropic, who appreciate our unique approach and product offerings.You will become part of a seasoned team led by founders with a proven track record of building and selling successful startups. Our team members bring invaluable experience from scaling operations at major companies such as Dropbox, Clever, and New Relic. With the backing of over $128 million from top-tier investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures, we are poised for remarkable growth. Our investors also include founders and executives from leading companies like Segment, Plaid, Looker, GitLab, Confluent, HashiCorp, and Snowflake, who understand the challenges we are addressing.About the RoleJoin our AI Native Solutions team at Metronome, where we blend technical sales, implementation, and customer success, uniquely designed for the fast-paced environment of AI-first companies. In contrast to traditional sales engineering roles, this position encompasses a significant portion, if not the entirety, of the deal cycle—right from the initial call to the technical win. You will also engage hands-on in the implementation process, ensuring our clients launch swiftly and effectively.As an AI Native Solutions Engineer, you will take on the role of the primary technical lead for rapidly evolving AI companies that require the implementation of usage-based billing within tight timelines.Please note that this position requires you to be located in San Francisco, New York City, or Chicago.What You'll DoDrive Technical Success:Manage qualified inbound leads, guiding them through discovery, demonstrations, proofs of concept, and securing the technical win.Conduct efficient discovery sessions to quickly identify billing challenges, product launch timelines, and technical specifications.Infuse energy and urgency into every engagement—proactively advancing deals, identifying potential obstacles early, and fostering relationships across customer organizations (engineering, finance, product) to cultivate champions.Deliver streamlined, tailored demos to technical founders and product/engineering teams.

Mintlify builds a documentation platform that reaches more than 100 million developers each year. Over 20,000 companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, and many recent Y Combinator startups, rely on Mintlify to power their documentation. With a team of just over 50 and $45 million raised in Series B funding from A16Z and Salesforce Ventures, every new hire has a direct hand in shaping the company’s future. The team values learning quickly, determination, and individuality, traits that shape how work gets done and how people grow together. The Senior Solutions Engineer - Pre Sales role joins the Sales Team in New York City. This position goes beyond a traditional sales engineering job: it focuses on building, scoping, and prototyping technical solutions that help close complex enterprise deals. The work involves translating customer needs into actionable solutions, creating technical demonstrations, and supporting Account Executives without straining the core engineering team. Collaboration is central. The Senior Solutions Engineer partners with Sales, Engineering, Product, and the CEO to win strategic deals and help turn custom projects into scalable solutions. This role is well-suited for someone who enjoys hands-on technical work and wants to see their impact on both customers and the product. What you will do Work alongside Enterprise Account Executives on complex enterprise and mid-market deals, from discovery through closing, as the main technical resource. Lead technical discovery to understand customer documentation workflows, integration requirements, and success criteria. Build custom demos, prototypes, and proofs-of-concept that support the sales process and help customers make decisions faster. Present technical solutions to audiences ranging from engineers to executive stakeholders.

Standard Template Labs is an innovative, stealth-mode startup harnessing the power of AI to redefine IT Service and Configuration Management. Supported by prominent investors, we leverage cutting-edge AI technologies, graph-based architecture, and outstanding design to revolutionize how businesses interact with their technology ecosystems.We are in search of a proactive Product Manager who thrives on engaging with enterprise clients to convert complex, real-world challenges into tangible products. You will immerse yourself in customer environments, gain deep insights into the operations of IT, support, and operations teams, and translate vague requirements into explicit product strategies. Collaborating closely with engineering and design teams, you will spearhead the development and deployment of AI-enhanced features at scale across large enterprise settings.

Location: New York City Office (Onsite)Compensation: $180K-$200KAbout KomboKombo is the unified API solution for HR, payroll, assessments, LMS, and recruitment systems. With Kombo, eliminate the hassle of lengthy integrations by connecting to over 120 platforms instantly with just one integration.Since our inception at Y Combinator (Summer 2022), we have achieved remarkable growth, reaching 8-figure revenues, expanding our team to over 50 members, and securing more than $30 million in funding from top investors including YC, Volition Capital, and Acadian Ventures. We are on track to triple both our team and revenue in the coming year.About the RoleIn this technical, customer-centric role, you will be responsible for managing customer relationships from onboarding to ongoing success and growth. You will serve as the primary point of contact for strategic accounts, ensuring their success and maximizing their utilization of Kombo's solutions.

As a Senior Solutions Engineer at vCluster, you will play a pivotal role in ensuring the technical success of our enterprise clients. You will not only conduct product demonstrations but also serve as the technical architect at the critical juncture of Sales and Engineering. Your expertise will be instrumental in securing 'Technical Wins' for our most intricate, multi-stakeholder projects, as we shape the Kubernetes virtualization landscape.Your Role and Impact:Leadership in Complex Opportunities: Take charge of the technical strategy for large-scale enterprise projects. Collaborate with Account Executives to navigate highly regulated sectors, crafting tailored narratives that address core compliance, security, and operational challenges.Engineering Business Value: Elevate discussions beyond mere features by creating formal Business Value Assessments (BVAs). Connect vCluster's unique offerings to measurable outcomes, linking infrastructure consolidation to tangible cost savings, risk mitigation, and enhanced developer productivity.AI Integration and Augmentation: Seamlessly incorporate AI-driven workflows to automate documentation processes, develop intricate multi-tenant architecture diagrams, and expedite go-to-market strategies. Utilize large language models (LLMs) to analyze client needs and extract valuable technical insights, ensuring accuracy through a 'human-in-the-loop' method.Mentorship and Process Enhancement: Act as a multiplier for the SE organization by mentoring Associate and Intermediate SEs, identifying gaps in our qualification frameworks (e.g., MEDDPICC), and developing scalable PoV templates.Customer Advocacy: Serve as the voice of the customer by conveying field insights directly to Product and Engineering teams, influencing the product roadmap by translating enterprise client pain points into precise technical requirements.This Role Suits You If:Demonstrated Experience: You bring a minimum of 6 years of experience in a pre-sales or solutions engineering role, showcasing a proven history of presenting complex infrastructure or platform solutions to enterprise clients.Kubernetes Expertise: You possess at least 3 years of hands-on experience within the Kubernetes ecosystem, with an in-depth understanding of control planes, namespaces, and cluster APIs, capable of articulating the trade-offs between legacy multi-tenancy and virtualization.