Technical Account Manager at vCluster | New York City

The Technical Account Manager at vCluster in New York City blends technical know-how with a focus on customer outcomes. This position supports clients after the sales handoff, working with both emerging AI cloud providers and established Fortune 500 firms. The main goal: help clients get the most from their vCluster investments and encourage ongoing growth in usage. Key Responsibilities Lead customer onboarding: Guide clients from the sales transition through project delivery. Organize architecture workshops, oversee platform installations, manage access setup, and carry out operational readiness checks to ensure a smooth start. Drive success planning: Create and maintain customer success plans that outline business goals, key metrics, adoption milestones, and strategies for future engagement. Translate value: Connect platform usage data to business outcomes. Show how improvements such as Tenant Cluster growth, faster provisioning, and enhanced developer self-service lead to cost savings, increased engineering speed, risk reduction, and stronger platform ROI. By renewal time, ensure the business case is well established. Proactive relationship management: Set and manage the cadence of customer interactions, including regular check-ins and both Quarterly and Executive Business Reviews. Take initiative in leading these discussions to reinforce strategic partnerships. Build technical trust: Engage in detailed technical conversations with platform engineers, DevOps leads, and architects. Use expertise in vCluster’s architecture to advise on Tenant Cluster deployment, RBAC, Tenant Isolation, integrations, and ongoing operations. Offer independent guidance to help clients design effective deployment architectures. Oversee renewals and growth: Manage account renewals, beginning at least 90 days before expiration. Identify opportunities for expansion and build a business case to support growth. Collaboration This role works closely with Platform Engineering leaders, DevOps teams, and executive stakeholders. Communication spans all levels within client organizations, requiring both technical credibility and strong relationship skills.

As a Senior Solutions Engineer at vCluster, you will play a pivotal role in ensuring the technical success of our enterprise clients. You will not only conduct product demonstrations but also serve as the technical architect at the critical juncture of Sales and Engineering. Your expertise will be instrumental in securing 'Technical Wins' for our most intricate, multi-stakeholder projects, as we shape the Kubernetes virtualization landscape.Your Role and Impact:Leadership in Complex Opportunities: Take charge of the technical strategy for large-scale enterprise projects. Collaborate with Account Executives to navigate highly regulated sectors, crafting tailored narratives that address core compliance, security, and operational challenges.Engineering Business Value: Elevate discussions beyond mere features by creating formal Business Value Assessments (BVAs). Connect vCluster's unique offerings to measurable outcomes, linking infrastructure consolidation to tangible cost savings, risk mitigation, and enhanced developer productivity.AI Integration and Augmentation: Seamlessly incorporate AI-driven workflows to automate documentation processes, develop intricate multi-tenant architecture diagrams, and expedite go-to-market strategies. Utilize large language models (LLMs) to analyze client needs and extract valuable technical insights, ensuring accuracy through a 'human-in-the-loop' method.Mentorship and Process Enhancement: Act as a multiplier for the SE organization by mentoring Associate and Intermediate SEs, identifying gaps in our qualification frameworks (e.g., MEDDPICC), and developing scalable PoV templates.Customer Advocacy: Serve as the voice of the customer by conveying field insights directly to Product and Engineering teams, influencing the product roadmap by translating enterprise client pain points into precise technical requirements.This Role Suits You If:Demonstrated Experience: You bring a minimum of 6 years of experience in a pre-sales or solutions engineering role, showcasing a proven history of presenting complex infrastructure or platform solutions to enterprise clients.Kubernetes Expertise: You possess at least 3 years of hands-on experience within the Kubernetes ecosystem, with an in-depth understanding of control planes, namespaces, and cluster APIs, capable of articulating the trade-offs between legacy multi-tenancy and virtualization.

At Outtake, we are dedicated to empowering trust in a digital-first world. With the rapid spread of impersonation, fraud, and AI-driven scams, we have developed an innovative AI platform that proactively detects, monitors, and eliminates impersonators, ensuring protection in hours instead of weeks.Founded by a team of ex-Palantir, ex-CTO/founders, and ex-Notion engineers, Outtake is built for clarity, autonomy, and speed. Our ambitious goal is to establish the trust layer of the modern internet, driven by a lean and exceptionally talented team.About the RoleWe are seeking a Technical Account Manager who will spearhead customer engagements and ensure successful implementation from pilot to long-term integration. This position requires a unique blend of customer insight, product knowledge, and internal collaboration. If you are passionate about customer success, enjoy building trustworthy relationships, and are eager to tackle technical challenges, we want to hear from you!

The City of New York is seeking a highly skilled and motivated individual for the position of Deputy Director (Technical). This pivotal role involves overseeing technical operations, ensuring effective project management, and driving innovation within the organization. The successful candidate will collaborate with various departments to optimize processes and implement cutting-edge solutions that align with the city's goals.

Join vCluster as our Senior Product Manager, where you will play a pivotal role in shaping the future of our cutting-edge cloud-native platform. Collaborating closely with our Engineering team and the Head of Product, you will take full ownership of the technical roadmap—converting intricate cloud-native challenges into an intuitive and invaluable platform.We are in search of a dedicated builder. The ideal candidate will have a robust background in developing foundational cloud services, showcasing a history of delivering infrastructure solutions that others depend on.Your Role as a Senior Product ManagerOwnership of Technical Roadmap: Lead the strategic vision for vCluster by transforming broad concepts into actionable product requirements and comprehensive technical specifications to support efficient engineering execution.Partnership with Founders: Collaborate intimately with leadership to navigate complex technical choices, ensuring our architecture sets the benchmark for multi-tenant Kubernetes.Hands-on Validation: Engage deeply with engineering to define features, validate implementations, and personally test alpha and beta builds to guarantee the delivery of enterprise-grade infrastructure.Customer Insights: Directly connect with platform engineers from top-tier organizations to collect feedback, understand real-world applications, and identify the next transformative opportunity for the product.Market Positioning: Execute comprehensive competitive analyses within the cloud-native landscape and partner with go-to-market teams to ensure our messaging resonates with highly technical audiences.Cross-Functional Leadership: Serve as the critical link between Engineering, Sales, and Marketing, guaranteeing that our product development aligns seamlessly with customer sales and support strategies.This Role is Ideal for You If You Possess:Experience: Over 6 years in Product Management with a validated history of building and deploying platform services, cloud-native infrastructure, or distributed systems.Infrastructure Provider Background: Proven experience in developing Kubernetes-as-a-Service solutions, be it as a managed service for a cloud provider or a centralized on-premises platform for large-scale enterprises.Technical Depth: You are well-versed in Kubernetes. You understand controllers, CRDs, and API frameworks, and you can effectively engage in discussions with senior technical leaders.

Join ambient.ai as a Technical Account Manager, where you will play a pivotal role in fostering strong relationships with our clients. In this dynamic position, you will be responsible for understanding client needs, troubleshooting technical issues, and ensuring successful integration of our innovative AI solutions. Your expertise will not only help clients realize the full potential of our products but also contribute to their overall satisfaction and success.

Role overview The Project Manager at City of New York plays a key role in guiding municipal projects from early planning stages through to completion. The position centers on coordinating teams, managing project schedules, and making sure resources are used efficiently to achieve defined goals. What you will do Monitor project progress and ensure initiatives remain on schedule Facilitate clear communication among stakeholders and team members Allocate resources and adjust project plans to meet deadlines Contribute to strategic planning for city initiatives Location This position is based in New York City.

Anrok stands at the forefront of tax automation, empowering businesses to thrive in the global market while simplifying compliance challenges.With the digital economy witnessing a remarkable 6x growth over the past decade, software companies are transitioning from a carefree sales tax approach to needing meticulous monitoring of exposure, precise rate calculations, and timely filing across 20+ US states and numerous countries. This shift poses a significant challenge for organizations aiming to engage customers on a global scale.Anrok addresses these complexities by seamlessly integrating with billing and payment systems, automating tax monitoring, calculations, and filing processes in a comprehensive manner. Our unified platform navigates the ever-evolving landscape of tax legislation at municipal, state, and federal levels, allowing companies to concentrate on growth rather than compliance hurdles.Our esteemed clientele includes:40% of the top 50 AI companies as per Forbes20% of the top 100 Cloud companies as per ForbesLeading firms such as Notion, Anthropic, and CursorWe are on a mission to make compliant digital commerce accessible for businesses of all sizes, supported by over $100M in funding from prominent investors including Spark Capital, Sequoia, Index, and Khosla Ventures.As Anrok rapidly expands, we are seeking an Account Manager to play a pivotal role in our growth strategy. You will oversee a portfolio of existing Anrok sellers, providing consultation to help them navigate global sales tax risks as their revenues increase. Collaborating closely with our Head of Activation and senior leadership, you will refine our growth sales strategies and implement initiatives to enhance the seller experience.

At Profound, we are dedicated to empowering businesses with the knowledge and control necessary to navigate their AI presence effectively. As an Account Manager, you will collaborate closely with our Sales, Product, and Engineering teams to meet customer requirements, boost platform adoption, and drive impactful results through strategic consultations, success planning, and dedicated support.In this role, you will act as a trusted advisor, guiding clients through the evolving landscape of AI and search technologies. You will share valuable insights, best practices, and actionable strategies that will elevate their AI visibility and help them make informed decisions using the Profound platform.Key ResponsibilitiesManage a portfolio of 40 to 50 accounts, ensuring renewal and expansion revenue goals are met.Work alongside the Engagement Management team to oversee the customer lifecycle from onboarding through to renewal, identifying opportunities to enhance product adoption and value.Gain a comprehensive understanding of each customer's objectives, workflows, and organizational structure to position Profound as an essential partner.Create organizational maps of customer deployments to strengthen relationships and maximize impact.Develop and maintain a pipeline of renewals, cross-sells, and upsells to achieve monthly and quarterly revenue targets.Lead commercial discussions, including executive business reviews and negotiations for multi-product renewals and upsells.Utilize CRM data and pipeline management best practices to forecast accurately, ensuring transparency and accountability.Collaborate across departments with Product, Engineering, and Engagement Managers to provide a seamless customer experience and uncover insights that promote adoption.

Role overview The City of New York is seeking a Program Manager to coordinate and oversee initiatives that support the well-being of New Yorkers. This role involves guiding programs from planning through execution, with a focus on meeting community needs and strengthening public services. What you will do Lead multiple projects designed to improve quality of life across the city Coordinate efforts between departments and stakeholders to keep programs on track Apply project management skills to ensure timely and effective delivery of services Support strategic planning and help shape programs that respond to community priorities Location This position is based in New York City.

As a Campaign Manager, you will play a pivotal role in strategizing and executing impactful campaigns that resonate with our diverse communities in New York City. Your expertise in campaign management will help drive public engagement and awareness on key initiatives. This position requires a proactive approach, exceptional communication skills, and a passion for public service.

Join the City of New York as an Auditor and play a crucial role in ensuring financial integrity and compliance within municipal operations. You will perform audits of various departments, assess financial records, and provide recommendations to enhance operational efficiency.

About Us:TransPerfect is a global leader dedicated to empowering businesses to thrive in the international marketplace. With our extensive suite of language and business support services, we facilitate seamless communication and globalization across diverse sectors. Our offerings include top-notch translation, multicultural marketing, website globalization, legal support, and innovative technology solutions tailored to meet our clients' needs.Your Role:As an Account Manager, you will play a pivotal role in cultivating new business relationships while providing exceptional support to our existing clients.Key Responsibilities:Conduct in-depth research to identify prospective clients through various channels, including online resources, trade shows, referrals, and industry directories.Create and maintain comprehensive spreadsheets detailing prospective client information, such as names, titles, contact details, and other relevant data.Design and implement targeted mailing campaigns to engage prospective clients using updated databases.Initiate cold calls to potential clients to introduce our services and generate interest.Utilize creative problem-solving to enhance our new business development strategies.Negotiate rates and timelines with clients, ensuring mutually beneficial agreements.Educate both prospective and current clients about our translation process, including pricing, turnaround times, and insights into competitors.Collaborate with production teams to guarantee that all projects are executed with precision and attention to detail, resulting in high-quality deliverables.Regularly follow up with clients to assess their satisfaction regarding service delivery and quality.Stay informed about the industries TransPerfect serves, including key players, trends, and relevant current events.Participate in special projects or additional duties as assigned.

We are seeking a highly skilled Senior Project Manager to join our dynamic team at the City of New York. As a Senior Project Manager, you will play a pivotal role in overseeing and executing various projects that enhance city operations and improve public services. You will be responsible for managing project timelines, collaborating with stakeholders, and ensuring that all projects align with the city’s strategic objectives.

Join the City of New York as a Senior Project Manager, where you will lead critical projects that shape the future of our vibrant communities. In this role, you will collaborate with various stakeholders to ensure project objectives are met efficiently and effectively. Your leadership will drive project success while adhering to budgetary and timeline constraints.

Role overview The Senior Project Manager at the City of New York leads complex city projects from initial planning through completion. Based in New York City, this position focuses on delivering results on time and within budget, while coordinating efforts across multiple departments. The role requires close collaboration with stakeholders to keep each initiative moving forward. Key responsibilities Manage the entire project lifecycle for major city initiatives Track progress to ensure deadlines are met and budgets are maintained Promote collaboration among teams and departments Work with stakeholders to align on project goals Impact This position plays a central role in shaping projects that affect New York City. Strong leadership and clear communication help set the standard for how city initiatives are delivered and maintained.

Join Arlo Technologies, a leader in smart home security solutions, as a Technical Sourcer. In this dynamic role, you will play a crucial part in building a talented team by identifying and engaging with top-tier technical candidates. Utilize your expertise in sourcing strategies and your passion for technology to connect with potential hires who will contribute to our innovative culture.

Account Executive - New York CityRevenue - WeatherBugAbout UsWeatherBug, part of GroundTruth, is a leading platform providing hyperlocal and live weather data along with proactive weather alerts to our consumers. With over 15 million unique users monthly across various platforms, our mission is to deliver environmental intelligence that enhances everyday life. Our app has been recognized as a top-rated weather application, earning accolades such as the best weather app by MediaPost’s Appy Awards in 2019. GroundTruth leverages real-world behavior insights to drive effective marketing strategies that yield measurable results.Discover more at: www.weatherbug.comAt GroundTruth, we pride ourselves on our innovative culture and exceptional talent, consistently recognized as one of Ad Age’s Best Places to Work for 2021, 2022, 2023, and 2025! Explore the benefits of joining our dynamic team here.About YouWe are seeking a results-driven sales leader to cultivate WeatherBug’s custom partnerships and leverage our first-party data for brands and agencies. This role emphasizes consultative selling and delivering substantial value to our clients, particularly targeting Hold Cos based in NYC.Your ResponsibilitiesBuild and nurture strong relationships with key Hold Cos in New York CityDrive new business acquisition through outstanding cold calling and prospecting skillsIdentify and develop new market opportunities for WeatherBugExhibit creative problem-solving capabilitiesAchieve or surpass sales quotas on a monthly and quarterly basisEngage with senior agency and client decision-makers, presenting sales opportunities within the expanding mobile marketing sectorConduct at least five client meetings weekly, embodying a “Pitch a Day” approachEffectively communicate WeatherBug’s value propositionManage your sales territory with a structured plan, prioritizing opportunities, maintaining a robust sales pipeline, and following up on leads promptlyCollaborate closely with internal teams (including Operations and Account Management) to ensure top-notch client servicePosition WeatherBug as a thought leader within the advertising ecosystem.Your QualificationsThis is an ideal candidate profile; we recognize that few candidates meet all criteria. If you fulfill most of the requirements, we encourage you to apply.

About You: As an Affiliate Account Manager, you excel in achieving the ideal harmony between client satisfaction and team performance. Your strategic and analytical mindset has equipped you with significant experience in affiliate and influencer marketing across both agency and brand environments. A self-starter at heart, you effortlessly navigate through uncertainty, consistently delivering data-driven solutions that benefit both clients and team members. Your relentless pursuit of growth and challenges is matched only by your ability to inspire this same mindset within your team. Key Responsibilities: Manage, negotiate, develop, and cultivate affiliate partnerships for a diverse range of clients. Generate weekly and monthly performance reports to assess partner activity and optimization opportunities, presenting insights to clients. Develop strategies to boost performance through testing commission structures, dynamic attribution modeling, and cross-channel analysis. Streamline workflows and processes, adapting as necessary for maximum productivity. Oversee daily operations within the affiliate network.

About Glimpse Glimpse builds AI technology for Consumer Packaged Goods (CPG) brands, focusing on automating back-office work like deductions management, revenue recovery, and cash application. Since launching in April 2024, Glimpse has grown from zero to over 200 customers and raised $52 million from investors such as a16z, 8VC, and Y Combinator. Our AI agents analyze deduction data, validate charges, automate cash applications, and dispute invalid claims, tasks that would otherwise take years for a full-time team. For example, our AI reviewed 17,000 deductions in under 24 hours for a $1 billion CPG brand, finding over $10 million in recoverable revenue. We are building a new suite of services for consumer brands and are searching for outstanding talent to help us scale further. Role Overview: Account Manager (NYC HQ) The Account Manager will shape the commercial success of existing client accounts at Glimpse. This person takes ownership of key metrics like Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), approaching them with the care of a business owner. This position is broader than traditional account management. It calls for executive-level communication, disciplined commercial strategy, and a strong focus on data to demonstrate Glimpse’s value. The Account Manager will help build the systems, processes, and playbooks that define how we manage accounts as the company grows beyond eight figures in revenue. Collaboration is essential. The Account Manager works closely with Sales, Customer Experience, Product, Marketing, and the founding team to ensure customers renew, expand their services, and become long-term advocates for Glimpse. What You Will Do Oversee and grow a portfolio of CPG accounts, serving as the main commercial contact after the sale. Increase NRR and GRR by finding expansion opportunities, managing renewals, and reducing churn risk. Build and maintain executive relationships with Finance, Accounting, Operations, Sales, and C-suite leaders at client companies. Prepare data-driven business reviews (QBRs/EBRs) that clearly show the ROI Glimpse delivers, turning platform activity into a compelling value story for clients. Spot upsell and cross-sell opportunities and close these deals. Work with Account Management Leadership to design the account management framework, including playbooks, templates, and scalable processes as Glimpse expands.