ABOUT UNITUnit stands at the forefront of the embedded finance revolution, delivering seamless financial services ready for launch. Serving millions of users through approximately 100 clients including Wix, Honeybook, and Relay, we redefine the financial landscape.As seasoned founders with technical expertise, we are dedicated to building a company that not only excels but also fosters pride among its team. Our solutions facilitate over $40 billion in transactions annually and handle more than 12 million API calls each day. With over $160 million raised from top-tier investors such as Insight, Accel, and more than 60 angel investors, we are poised for substantial growth.THE ROLEWe are seeking a dynamic Support Specialist to join our expanding team and take charge of a variety of client-facing duties in our New York City office.At Unit, we have a unique approach to customer support: our success is gauged not just by ticket resolutions but by the product enhancements we implement based on customer feedback. Each inquiry is a valuable insight, presenting opportunities to identify root causes and drive product innovation.The Support Specialist plays a pivotal role in our organization, ensuring exceptional service delivery while continuously enhancing our product offerings. From day one, you will carry significant responsibilities and make a lasting impact on both our clients and Unit. This is an extraordinary chance for the right candidate to contribute to building a company that is redefining its industry.

Lithic is a pioneering card issuing and processing platform that empowers forward-thinking financial companies to shape the future of payments.Our robust infrastructure supports card programs for over 100 groundbreaking clients, ranging from fintech firms reimagining credit and digital banking to platforms revolutionizing disbursement and spend management. Notable companies such as Mercury, Flex, and Novo trust Lithic's developer-friendly APIs, direct network connections, and seamless reconciliation, enabling them to launch and grow card programs in mere weeks instead of years.We envision a future where access to superior financial products significantly enhances lives, liberated from the limitations of outdated mainframes and legacy processors. Our mission is supported by esteemed investors, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, among others.Our diverse team of over 160 members spans 26 states and 7 countries, with our headquarters located in New York City.Lithic is seeking an IT Support Specialist who will have the chance to lead the internal IT support function within our rapidly expanding fintech organization. This role entails providing support across key technical areas at Lithic, including end-user assistance, application management, access controls, and mobile device management (MDM) configuration for our laptop fleet. Ideal candidates will possess excellent critical thinking skills, a personable demeanor, and the ability to independently resolve a variety of IT challenges.This position offers an exceptional opportunity for a motivated IT professional to take charge of and enhance a vital support function within an innovative company. This is an on-site role at our SoHo office from Monday to Thursday, with occasional Fridays as needed based on office requirements!

Join Replit as a Customer Support Specialist and play a crucial role in enhancing our user experience! In this dynamic position, you will provide exceptional support to our users, helping them navigate our platform effectively. Your expertise will drive user satisfaction and foster a vibrant community of creators.

About BettermentBetterment is a premier technology-driven financial services firm specializing in investment and retirement solutions for both retail investors and financial advisors. We are dedicated to providing financial wellness tools, including a 401(k) plan for small and medium-sized enterprises. Our mission is to empower individuals to build wealth with confidence and ease. With our headquarters located in NYC, we offer hybrid work arrangements (four days in the office per week). About the RoleBetterment is seeking a Customer Support Specialist, Licensed Support to join our Human Advice team—a group of highly skilled professionals focused on delivering exceptional service to our valued clients. This team not only addresses inquiries but also crafts personalized experiences that instill confidence in our clients' financial journeys.As a member of our Tier 2 Support Team, you will leverage your FINRA licenses to provide compliant financial guidance and support to clients as they navigate critical milestones in their retirement and wealth management paths. You will interact with clients through phone and email, assisting them in understanding our platform, products, and portfolios, ultimately guiding them to make informed decisions—always prioritizing quality, clarity, and meaningful impact.This is a salaried, non-exempt position available for remote work, with the exception of candidates located in the New York City metro area, San Francisco, Los Angeles, Seattle, Boston, Washington, D.C., and Orange County, CA. Below, we provide the base salary range for this role in locations with specific city or state requirements. For applicants in other areas, actual compensation will be based on experience and geographic location. The base salary listed is just one component of Betterment’s total compensation package.$54,000 - $65,000We offer a competitive equity package, comprehensive health, dental, and vision benefits, life and AD&D insurance, short-term and long-term disability coverage, EAP, commuter and parking benefits, FSA/HSA options, and a 401(k) plan with employer match, in addition to a generous paid time off policy. A Day in the LifeAct as a licensed resource for clients, providing expert advice on portfolios, tax-efficient strategies, and platform features while enhancing client adoption and engagement.

Join Check: Innovators in PayrollAt Check, we simplify the process of paying people. We are not just building our own business; we are collaborating with our partners to revolutionize payroll solutions. As pioneers of embedded payroll, we are transforming the way payments are made, empowering payroll businesses to launch, develop, and succeed. Discover our journey | Listen to our story.Check is more than an API; we are a launchpad for growth in the payroll sector.About Our TeamPayroll is in dire need of reform. Join a team as passionate as you are! At Check, you will engage in creative problem-solving and critical thinking to influence every business we support. We view challenges as opportunities to contribute to meaningful solutions and embrace the unique strengths each team member brings to our mission.If you are eager to tackle complex issues and redefine payroll, join us to make a significant impact and create a brighter future for businesses of all sizes.Your RoleAs a Tax Support Specialist, you will manage a portfolio of tax agencies from start to finish—being the expert on these agencies, handling incoming communications, and ensuring resolutions are achieved. You will take charge of complete tax workflows; whether a tax notice arrives, a filing needs to be submitted, or a partner has a complicated tax inquiry, you will be the go-to person. You will gain fluency with your agencies, understanding their specific processes, timelines, and escalation paths, to deliver swift and accurate results for our partners.

Join the dynamic team at arch.co as a Client Support Specialist, where you will play a crucial role in ensuring client satisfaction and success. In this position, you will interact with clients to address their inquiries, provide solutions, and offer guidance on our services. Your exceptional communication and problem-solving skills will be essential in creating a positive client experience.

Are you passionate about providing exceptional customer service? Join skillerszone as a Customer Support Specialist and be a vital part of our team! In this role, you will assist customers with inquiries, resolve issues, and ensure a seamless experience with our products and services.Your responsibilities will include responding to customer queries via various communication channels, providing accurate information, and working collaboratively with other departments to enhance customer satisfaction.

Join Replit as a Social Media Support Specialist, where your expertise will shape our community engagement. In this role, you'll manage our social media channels, respond to user inquiries, and foster a positive online environment. Ideal candidates are passionate about social media and have excellent communication skills.

The Support Operations Specialist at Fora X works at the heart of daily operations, helping the team deliver strong support to clients and partners. Based in New York City, this role emphasizes attention to detail and a drive to improve how things run. Role overview This position focuses on refining operational processes and ensuring support efforts meet high standards. Collaboration with colleagues from different departments is a regular part of the work, all aimed at keeping operations in sync with Fora X’s mission in travel solutions. What you will do Work closely with cross-functional teams to improve support operations Identify areas for process optimization and suggest improvements Help implement strategies that align with company goals Requirements Strong attention to detail Interest in process improvement Ability to work well with teams across the organization

At Bubble, we are driven by a powerful mission: to empower individuals to create software effortlessly. We believe that anyone with a visionary idea should have the tools to bring it to life. Our cutting-edge AI-driven visual development platform makes software creation accessible to everyone—from first-time entrepreneurs to established enterprise teams. With Bubble, users can transform their concepts into fully functional, scalable applications across web, iOS, and Android platforms, all without writing or managing a single line of code.As the only comprehensive, cross-device no-code platform available, with over 5 million users spanning more than 100 countries, Bubble is dismantling the barriers to entrepreneurship and innovation worldwide.Our Achievements:Our platform is thriving, and our product has proven to be a game-changer. Entire VC-backed companies have been constructed using Bubble. After eight years of bootstrapping and achieving product-market fit, we successfully raised a $100 million Series A round, making us one of the fastest-growing companies in New York's tech landscape.Users can create virtually anything on Bubble, and our community stands as a testament to that. Beyond merely launching products, individuals are transforming their ideas into solid businesses. For instance, Mailead turned a $10,000 investment in a Bubble product into a $2 million valuation, while Faceless.video achieved over $1 million in ARR within a year, among many other success stories.About Our Team:The Technical Product Support team serves as an escalation point for early-stage support inquiries. We are dedicated to delivering in-depth, product-level assistance to our users when they encounter intricate, niche, or application-specific challenges.In addition to providing support, we collaborate strategically with various departments within the company—escalating platform bugs to the Engineering team, relaying user feedback to the Product team, and assisting with new product feature launches alongside our Marketing team. This close interaction with both our users and product allows many team members to specialize in various areas within the broader Support/Success organization and beyond, including sales, product, marketing, and engineering.Role Overview:As a member of our expanding Technical Product Support team, your primary responsibility will be to engage directly with our users, ensuring their success and satisfaction with our platform.

About UsAt Legora, we are dedicated to transforming the landscape of legal work. We don't just create solutions for lawyers; we collaborate with them to ensure our innovations meet their needs effectively. Our AI-driven workspace enables legal professionals to accelerate their workflows while enhancing their inquiries and uncovering valuable insights.We challenge the status quo of legal technology daily, making complex tasks more efficient, intelligent, and human-centric. By processing thousands of documents in mere minutes and developing smart workflows in partnership with top-tier firms, we are turning ambitious visions into reality.Legora is trusted by esteemed firms such as Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters across more than 40 countries. Our rapid shipping, effective iteration, and intentional scaling strategies set us apart.When you join Legora, you become part of a mission-driven team that believes in exceeding expectations. We empower legal practitioners to excel with technology that genuinely understands their needs. If you are passionate about innovative solutions, collaborating with talented individuals, and driving impactful change in a critical field, this is your opportunity.Join us in reshaping the future of legal technology!We are seeking a Customer Enablement Specialist to strengthen our Operations team and play a pivotal role in our customer support function. This position offers a chance to provide exceptional customer service, resolve complex challenges, and influence the future of support at Legora.Collaborating with Product, Engineering, Legal Engineering, and Go-to-Market teams, you will ensure our customers receive the best possible experience. By working closely with legal professionals at leading firms worldwide, you will become adept at leveraging Legora's platform to enhance their workflows. Your daily tasks will involve problem-solving, pattern identification, and ensuring that our users' interactions with support feel swift, organized, and profoundly beneficial.

(FinTech / Payments / Embedded Lending Platform)About Us:At ClarityPay, we are at the forefront of transforming the point-of-sale credit landscape, delivering unmatched value to merchants. With offices in both NYC and Atlanta, our rapidly expanding fintech company equips large merchants with customizable 'Pay-Over-Time' solutions, including monthly installments, Buy Now Pay Later (BNPL), and revolving credit products. We tackle intricate credit challenges with agility, accuracy, and intelligence—leveraging our extensive expertise and cutting-edge technology to achieve superior results consistently.Our clients depend on us to enhance their customer service, drive growth, and foster loyalty. Guided by our core values, we prioritize merchants, remain data-centric, understand the reasoning behind our actions, commit to continuous learning, and succeed collectively as a team. This clarity of purpose inspires our dedication to providing exceptional customer experiences swiftly and at scale.Role Overview:We are looking for a Production Support & Issue Management Specialist who will ensure the stability, reliability, and seamless operation of our production systems. This role encompasses real-time monitoring, incident response, issue documentation, and compliance reporting across our fintech platform, acting as the primary coordination point during production incidents.You will collaborate cross-functionally with Engineering, Product, Risk, Operations, and Compliance teams to minimize customer impact, swiftly resolve issues, and maintain comprehensive documentation and controls.Key Responsibilities:Production Monitoring & Support:Monitor live production systems, transaction flows, APIs, and third-party integrations.Identify, triage, and analyze production issues and system irregularities.Evaluate the impact of incidents on customers, merchants, operations, and finances.Validate resolutions and oversee platform stability following resolutions.Incident & Issue Management:Manage incident intake, prioritization, escalation, and coordination.Lead incident response discussions and maintain transparent, real-time communication with stakeholders.Document incident timelines, actions, and decisions from detection to resolution.Conduct post-incident reviews and root cause analyses.

ACS International Resources (ACS), headquartered in Chadds Ford, PA, has been at the forefront of managed IT services and consulting for over three decades. Our extensive service offerings include fully staffed 24/7/365 NOC and Help Desk Support, project management, implementation support, data warehousing, dashboard development, software development, and strategic consulting services tailored for a diverse range of corporate clients.We are currently seeking a dedicated Business Technology Specialist to join our team, serving one of our prominent clients in the New York City area. In this role, you will provide on-site technical support, ensure the integrity of the client's technological infrastructure, and deliver exceptional service aimed at enhancing customer satisfaction, maximizing retention, and boosting profitability.

About Us:Modal is revolutionizing the AI landscape. With instant GPU access, rapid container startups, and integrated storage solutions, we empower AI teams to seamlessly train models, execute batch jobs, and deliver real-time inference. Our clients, including industry leaders like Suno, Lovable, and Substack, trust Modal to transition from prototypes to production effortlessly without the complexities of infrastructure management.Based in the vibrant hubs of New York City, San Francisco, and Stockholm, we are a fast-growing team that has achieved a remarkable 9-figure ARR and recently secured a Series B funding at a $1.1 billion valuation. Thousands of customers depend on us for their AI workloads, and we are proud to support innovators like Lovable, Scale AI, Substack, and Suno.Joining Modal means becoming part of one of the most dynamic AI infrastructure companies in its early stages, offering numerous growth opportunities. Our diverse team consists of creators of well-known open-source projects (e.g., Seaborn, Luigi), esteemed academic researchers, international competition medalists, and seasoned engineering and product leaders with years of expertise.The Role:We are seeking a dedicated Support Engineer who will serve as the voice of our customer experience. As our user base expands, we require an individual capable of delivering outstanding support to developers creating the next generation of AI applications. Your responsibilities will include:Providing timely and effective responses to customer inquiries via email, chat, and support tickets.Diagnosing technical issues related to Modal's platform, Python environments, and deployment workflows.Assisting users by navigating documentation, tutorials, and best practices for utilizing Modal.Escalating intricate technical issues to engineering teams with clear context and reproducible steps.Enhancing and maintaining our knowledge base, FAQs, and support documentation.Tracking prevalent support requests and collaborating with product teams to pinpoint areas for platform enhancements.Monitoring community channels (Slack, Reddit, etc.) and providing valuable responses to user inquiries.Working alongside sales and customer success teams to ensure a seamless onboarding experience for customers.Identifying and conveying customer feedback to guide product development.

Join our dynamic team at Campus as a Financial Aid Specialist, where you will play a crucial role in assisting students with their financial aid applications and inquiries. You will guide students through the financial aid process, providing them with the necessary resources and information to help them achieve their educational goals. Your expertise will ensure that students receive the best possible support in navigating financial aid options.

As an IT Service Specialist III, you will play a pivotal role in delivering top-tier technical support and solutions to ensure the smooth operation of IT services. You will collaborate with cross-functional teams to troubleshoot issues, maintain system integrity, and enhance user experience. Your expertise will contribute to the optimization of IT service delivery, making a significant impact within the organization.

Join our dynamic team at Blacksmith as a Technical Support Engineer. In this role, you will be at the forefront of providing exceptional technical assistance to our clients, ensuring that their experiences with our products are seamless and satisfactory. You will troubleshoot issues, offer solutions, and collaborate with other teams to enhance our service offerings.

About AvocaAt Avoca, we are revolutionizing customer engagement within the home service industry. Our innovative platform utilizes AI-driven conversational agents to efficiently manage high-value inbound calls, including job bookings, lead qualification, and revenue enhancement—all with unparalleled speed and consistency compared to traditional call centers.Having expanded to 85 employees in less than two years, we foster a vibrant in-office culture in New York City. In a thriving market exceeding $500 billion, where every missed call can translate into lost revenue, we are at the forefront of defining the future of AI-enhanced customer interactions.Our rapid growth has allowed us to serve some of the most significant brands in home services, achieving a remarkable 10x growth in 2025. Our dedicated in-office team in NYC is driven to capture a massive and underserved market, as 85% of missed calls go to competitors. Every new team member here makes an immediate and impactful contribution.About the RoleWe are looking for a hands-on Support Engineer who thrives on solving problems, diagnosing system behaviors, and helping customers in real-time. As a Support Engineer at Avoca, your primary focus will be on addressing customer issues and support tickets across our production systems.You will be empowered to independently debug issues, analyze configuration, workflows, and data flows, and drive resolutions with minimal handoff. This role demands strong execution, technical acumen, and effective communication, while closely collaborating with Solutions Engineers and the Engineering team for broader system changes.Support Engineers are essential to ensuring our customer deployments operate smoothly. Your efforts will significantly influence customer trust, product reliability, and our ability to scale efficiently.What You’ll DoIndependently troubleshoot issues by analyzing system states, configurations, workflows, and data flows.Diagnose complex issues involving classification logic, pricing, availability, scheduling, objection handling, and other configurable behaviors. Manage customer support tickets from investigation to resolution.Utilize internal tools and AI-assisted workflows to investigate and resolve issues in a timely manner.Maintain rigorous operational standards in triage, prioritization, and customer communications.Identify recurring issues and patterns to enhance overall system reliability over time.What You'll Bring3–6+ years of experience in a technical, execution-focused role.

The Youth Development Specialist plays a crucial role in positively impacting the lives of young individuals within the juvenile justice system. The selected candidate will earn a competitive salary of $55,075.00.It is essential to apply for and successfully pass the upcoming Civil Service examination for the Youth Development Specialist title to retain your position when the eligible list is established. For more details, please visit: NYC DCAS Exams.The Administration for Children’s Services (ACS) is dedicated to safeguarding and enhancing the welfare of children and families through comprehensive child welfare and juvenile justice services, alongside community support initiatives. ACS manages community-based resources, foster care services, and provides subsidized childcare vouchers. Our child protection personnel respond promptly to allegations of child maltreatment, while in juvenile justice, we oversee detention, placement, and community programs for youth.The Division of Youth and Family Justice (DYFJ) is committed to delivering a broad spectrum of services and programs for youth at every stage of the juvenile justice process. Our objectives include: (a) strengthening communities and enhancing public safety by preventing youth from entering New York City's juvenile justice system, (b) offering therapeutic treatment and services to youth in our custodial care, and (c) equipping juveniles with essential tools to successfully exit the justice system. We focus on providing supportive services tailored to the individual needs of youth and families.DYFJ oversees two secure detention facilities for youth in New York City, ensuring 24/7 care, supervision, and rehabilitation. Staff are responsible for maintaining a secure environment and promoting positive behavioral development. Daily activities are monitored, and individualized treatment plans are implemented while prioritizing security, education, mental health support, and restorative practices.As a Youth Development Specialist, under direct supervision during assigned shifts, you will be responsible for: - Engaging and supporting youth in activities including academics, routines, meals, chores, recreation, court preparation, and healthcare visits.- Facilitating the acquisition of pro-social, academic, and vocational skills.- Mentoring youth individually and in groups using behavior management systems.- Conducting youth group meetings within residential units.- Addressing conflicts through crisis intervention techniques such as verbal de-escalation and reframing strategies.

About the Role Anthropic is looking for a Product Support Manager to oversee customer support efforts and help deliver a smooth experience for users. This position is based in San Francisco, New York City, or Seattle. What You Will Do Lead and manage the support team Develop strategies to improve support operations Implement practices that raise customer satisfaction Focus on solving problems efficiently Promote clear and effective communication within the team and with users Continuously refine support processes for better outcomes Location San Francisco, CA | New York City, NY | Seattle, WA