Senior Manager of Consumer Insights

ABOUT THE ROLEWe have an exciting opportunity for you! FanDuel is on the lookout for a Senior Manager of Consumer Insights to spearhead consumer insights strategy and execution within the Prediction Markets business unit. This pivotal role will shape a dynamic research agenda, oversee a team of one direct report, and act as a strategic insights partner for the Prediction Markets leadership. The Senior Manager will collaborate with marketing, commercial, product, and brand teams to identify and implement projects that yield actionable insights and enhance business performance. Reporting directly to the Consumer Insights Director, this role will provide invaluable senior leadership for the Prediction Markets business unit during a period of organizational expansion, ensuring that consumer insights guide strategic decision-making. In addition to the specific responsibilities outlined, employees may be asked to undertake other duties assigned by the Company, allowing for operational flexibility to meet evolving business needs. KEY RESPONSIBILITIESEvery team member plays a vital role: Collaborate with the Consumer Insights Director to spearhead strategic research initiatives, foster team development, and ensure dedicated insights leadership for the Prediction Markets unit. Lead the creation of a comprehensive research learning agenda that addresses the primary strategic business priorities of Prediction Markets. Enhance brand and customer tracking initiatives specific to the Prediction Markets business unit. Serve as a strategic insights partner for the Prediction Markets leadership team and cross-functional stakeholders. Oversee the allocation of the Prediction Markets research budget and manage vendor relationships. Mentor direct reports, providing performance management and career development opportunities. Guide the team in executing complex qualitative and quantitative custom research projects from concept to analysis and reporting. Oversee the scope of ad hoc research projects, methodology selection, sample specifications, survey development, and quality assurance. Integrate data from custom research, syndicated sources, and internal analytics to develop actionable business recommendations and present findings in visually engaging formats. Promote best practices for utilizing customer databases and lead initiatives to maintain tools for data extraction, visualization, and reporting. Establish and nurture trusted relationships with cross-functional teams, presenting insights to senior leadership to drive strategic decisions.

As a Consumer Insights Manager at FanDuel, you will play a pivotal role in shaping our understanding of customer behavior and preferences. Your expertise will guide our strategic decisions, ensuring we effectively meet our users' needs and expectations. This role involves analyzing consumer data, conducting market research, and collaborating with cross-functional teams to drive insights that enhance our product offerings.

THE POSITIONJoin our talented team at FanDuel as a Senior Analyst in Consumer Insights, where your expertise will drive impactful research initiatives across various business areas, including Daily Fantasy Sports, Sportsbook, Horse Racing, and Casino.As a Senior Consumer Insights Analyst, you will work closely with marketing and commercial teams to identify and implement projects that yield actionable insights, enabling our company to stay ahead in the competitive landscape.Beyond the outlined responsibilities, you may be required to take on additional tasks assigned by the Company, ensuring we remain agile in meeting our dynamic business needs.THE GAME PLANYour contributions will be pivotal to our success:Oversee qualitative and quantitative custom research projects end-to-end, including brand and customer tracking programs, from conception through to reporting and analysis.Support team members on various research projects, providing data analysis and developing compelling presentations.Enhance brand and customer tracking initiatives to better understand our market.Scope and plan ad hoc research projects, design optimal methodologies, and deliver accurate, insightful reporting.Synthesize data from multiple sources to inform business requests, translating findings into engaging presentations.Build strong relationships with cross-functional teams and stakeholders, effectively communicating insights to guide decision-making.Participate in innovative research methodology development efforts.Work collaboratively with research vendors to optimize research outcomes.Regularly share insights to help internal teams gain a deeper understanding of the category and brand landscape.

Hunter Douglas stands as the premier global manufacturer of window coverings and a significant creator of architectural products. As a trusted brand with over a century of innovation, we have set industry standards with our unique products that blend style and functionality, adorning millions of homes and commercial spaces worldwide.We are on the lookout for motivated, intelligent, and creative individuals with an entrepreneurial spirit. We provide ample opportunities for personal growth and career advancement, fueled by a collective ambition for success. In return for your skills and dedication, we are committed to offering competitive compensation and comprehensive benefits to ensure that our employees feel valued. Our aspiration is to become the fastest-growing and most beloved window covering company in the world. What is yours?Position OverviewHunter Douglas is in search of a strategic and data-oriented SEO Manager, who is proactive in leading the complete spectrum of SEO for our consumer websites. This position will define and implement SEO strategies across technical, content, and local channels, aiming to enhance lead generation, optimize the consumer journey, and improve dealer visibility in organic search.You will report to the Senior Director of Growth and oversee cross-functional SEO projects that target both national and local rankings. Collaborating closely with the paid media team, you will ensure comprehensive query coverage and leverage AI tools to maintain a competitive edge in the rapidly changing search environment.Your ResponsibilitiesSEO Strategy & ResearchEstablish and oversee the SEO roadmap for all consumer websites, aligning with national and local objectives.Perform keyword research to guide the creation of new content pages, including educational stories, product FAQs, dealer content, and showroom discovery.Craft and sustain a journey-based SEO strategy, aligning queries with customer intent stages (e.g., brand vs. non-brand, inspiration vs. action).Develop an AI search optimization strategy to safeguard content and visibility against future trends (e.g., optimizing for AI overviews, zero-click SERPs, multimodal search trends).On-Page OptimizationEnhance meta data, URL structures, internal linking, and content hierarchy across newly replatformed websites.Conduct audits and implement structured data (schema markup) for local business listings.

About DorsiaDorsia stands at the cutting edge of hospitality technology, transforming how individuals access the most sought-after restaurants, events, and experiences. By integrating state-of-the-art technology with the elegance of luxury hospitality, we enable our members to secure reservations that were once deemed unattainable, while granting operators unparalleled control, visibility, and opportunities for revenue enhancement.As a rapidly growing startup, supported by over $50 million from premier investors, including Index Ventures, and strategic partnerships with industry leaders like Major Food Group, Groot Hospitality, and Gracious Hospitality, we are on a trajectory of expansion that is reshaping the global hospitality industry. We are on the lookout for exceptional talent to fuel our next phase of growth, and this is where you come in.About the RoleWe are seeking a seasoned and strategic Senior Product Manager to spearhead the enhancement of our core consumer application experience. This is a unique opportunity to lead impactful initiatives that bridge users with high-demand hospitality, with a strong emphasis on intuitive design and superior user flow.In this role, you will define and oversee the product vision and roadmap for the Dorsia app’s user experience (UX/UI), encompassing everything from discovery and search to reservation booking and post-dining interactions. You will collaborate closely with engineering, design, data, and operations teams to create seamless, aesthetically pleasing, and high-performing features. Your primary mission will be to make Dorsia’s app the most enjoyable and effortless platform for users to access and manage extraordinary dining and sought-after experiences.The ideal candidate will exhibit an exceptional product sense, a profound commitment to user-centric design, and a proven track record of managing consumer-facing mobile products. You will excel in this role if you thrive in a fast-paced environment that values ownership and prioritizes designing for delight.

Location: New York City, NY (Hybrid schedule: 2 days onsite per week) Role Overview The Senior Manager, Analytics and Insight at Weedmaps leads a team focused on transforming data into clear, actionable recommendations for departments across the company. Reporting to the VP of Data, this position bridges technical data systems and business strategy. The team’s work moves beyond basic reporting, aiming to deliver proactive insights that guide decisions. This role is responsible for fostering a high-autonomy environment, maintaining accurate metrics, enabling self-service analytics at scale, and serving as trusted advisors to business leaders. What You Will Do Shape and drive the analytics strategy for business intelligence, analytics, and data science, ensuring alignment with company OKRs and CTO-level priorities. Oversee the organization’s metrics framework, maintaining consistency, accuracy, and reliability of KPIs across all business areas. Lead the rollout of self-service analytics, including dashboard infrastructure, semantic layers, and AI-powered tools. Deliver strategic insights that improve decision quality throughout the organization. Work closely with Engineering, Product, Finance, and Marketing to prioritize data projects and turn business questions into scalable analytics solutions. Drive improvements in team efficiency through better tooling, AI integration, and cross-functional process updates. Oversee analytics support for major business initiatives, such as ERP migrations and compliance projects. Communicate key findings and metrics insights to executive leadership and the CTO. Design and manage A/B tests and other experiments to validate product ideas. Keep current with industry trends and analytics best practices. What We’re Looking For Track record of leading and developing analytics, business intelligence, or data science teams of 6 or more. Experience with hiring, onboarding (including structured 30/60/90 day plans), performance management, and career growth for team members. Ability to build a culture of accountability, intellectual rigor, and ongoing improvement, with processes in place to support team performance.

Weedmaps is hiring a Senior Manager, Analytics and Insights to lead a remote team in New York City, NY. This position reports to the VP of Data and plays a key role in connecting technical data infrastructure with business strategy. The team’s focus is shifting from reactive reporting to generating proactive insights that directly support company objectives. Key Responsibilities Develop and implement an analytics strategy that aligns with company OKRs and CTO priorities across business intelligence, analytics, and data science. Maintain a consistent and reliable metrics framework, ensuring accurate KPIs across all departments. Advance self-service analytics by building dashboard infrastructure, semantic layers, and integrating AI-driven tools. Deliver strategic, forward-looking insights to guide company decision-making. Collaborate with Engineering, Product, Finance, and Marketing to prioritize data initiatives and solve business challenges with scalable analytical solutions. Drive improvements in team efficiency through new tools, AI integration, and process optimization. Direct analytics support for major projects, including ERP transitions, compliance efforts, and platform migrations. Communicate strategic findings and team roadmaps to executive leadership and the CTO. Design and oversee A/B tests and experiments to validate product hypotheses. Stay current with industry trends and best practices in analytics.

Job Title: Senior Product Manager – FinTech (Consumer Lending)Location: New York, NYAbout ClarityPayAt ClarityPay, we empower businesses and their customers by addressing intricate credit challenges with precision and intelligence. Leveraging our deep expertise and cutting-edge technology, we streamline the lending experience, ensuring positive outcomes every time.As a rapidly expanding fintech firm, we provide enterprise merchants with innovative pay-over-time solutions, including point-of-sale financing and “Buy Now, Pay Later” programs. Our customizable credit tools are designed to help businesses cater to a broader customer base.We prioritize collaboration, a clear sense of purpose, and data-driven decision-making to enhance our customer experience while balancing speed and quality.Role Overview:We are looking for a Senior Product Manager with substantial experience in consumer lending and FinTech to join our vibrant team. This role involves taking ownership of key product initiatives that enhance our lending platform. This is an on-site position based at our Hudson Yards office.You will collaborate closely with cross-functional teams—including technology, marketing, finance, risk, data science, compliance, and customer operations—to deliver impactful and user-centric products.

About Us:Burson is a global leader in communications dedicated to creating exceptional value for our clients through enhancing their reputation. With specialized teams, cutting-edge technologies, and innovative creativity, we empower brands to redefine their reputation as a competitive edge, enabling them to lead into the future. At Burson, you become part of a vibrant global community of continuous learners who are passionate about innovation.As part of WPP (LSE/NYSE: WPP), the creative transformation company, we invite you to learn more about us by visiting bursonglobal.com and following us on LinkedIn and Instagram.Role Overview:We are on the lookout for a Senior Account Executive (SAE) to join Burson’s Sports and Entertainment division within our Consumer & Brand Practice. In this role, you will support a prestigious sports brand that is deeply integrated into culture, lifestyle, and entertainment. You will be pivotal in crafting compelling earned media narratives, influencer storytelling, and executing impactful activations that foster dialogue in sports and culture.The ideal candidate is proactive, detail-oriented, and thrives on transforming cultural moments into effective PR strategies within a dynamic account environment. You will work collaboratively across teams to execute campaigns, develop media narratives, support events, and foster relationships with reporters, social editors, and influencers. This is an excellent opportunity for an agency-trained PR professional eager to excel in a collaborative atmosphere and eager to advance within a high-profile, consumer-focused account.This position can be based in either New York or Los Angeles.

THE POSITIONYour next big career move starts here! The Senior Director of Performance and Insights – FanDuel Predicts plays a pivotal role in establishing and leading the analytics framework that drives decision-making, performance management, and execution across Commercial, Product, and Marketing for FanDuel Predicts. This visionary leader will create a single source of truth for Predicts, defining essential metrics and ensuring that insights lead to actionable strategies across the organization. Reporting directly to the General Manager of Prediction Markets, the Senior Director will oversee Predicts’ performance management system, which includes KPI frameworks, forecasting support, dashboards, and leadership reporting. This role combines analytical expertise with astute business judgment to maintain clarity, accountability, and agility as Predicts scales. The ideal candidate will collaborate closely with teams across Product, Marketing, Partnerships & Commercial Operations, Finance, and centralized FanDuel Analytics to ensure that Predicts’ strategy, execution, and customer experience are driven by high-quality data and insights. In addition to the outlined responsibilities, employees may be tasked with additional duties as assigned by the Company, ensuring operational flexibility to meet evolving business needs. THE GAME PLANEvery team member contributes to our success. Own the “why” of FanDuel Predicts, serving as the single source of truth across the business. Define not just what success looks like, but also how, when, and why we measure it. This is a leadership-focused role, not just reporting or BI. Build and lead the Predicts Analytics function, encompassing commercial performance, product usage and experience, and marketing effectiveness. Define and manage Predicts’ KPI framework, ensuring consistent definitions, targets, and ownership across Commercial, Product, Marketing, and Operations. Develop a high-performing analytics team, fostering a culture of rigor, curiosity, and strong business collaboration. Articulate Predicts’ performance narrative for senior leadership, shaping how results, risks, and trade-offs are presented to the SVP, FanDuel ELT, Flutter Ventures, and the Board. Lead the development of dashboards and reporting that provide timely visibility into revenue, customer engagement, acquisition efficiency, retention, and product performance.

Role Overview Mirage is hiring a Product Marketing Manager for its Consumer Division based in Union Square, New York City. This role shapes marketing strategy and supports product growth in a competitive market. The position works closely with teams across the company to understand what consumers want, define how products are positioned, and deliver go-to-market plans that connect with the intended audience. What You Will Do Conduct market research to gather insights on consumer behavior and industry trends Analyze data to inform product positioning and messaging Create marketing content that supports product launches and ongoing campaigns Oversee the execution of marketing campaigns, from planning to rollout Monitor campaign performance and track key metrics Adjust and optimize marketing initiatives to improve results over time Collaboration This position partners with cross-functional teams throughout Mirage, including product, design, and sales, to align marketing efforts with business goals and consumer needs.

Join NielsenIQ as an Associate Client Manager in the Beauty Industry Insights team, where you'll be at the forefront of analyzing market trends and providing strategic insights to our clients. This role is perfect for individuals who are passionate about beauty products and driven by data to influence business decisions. You will work closely with cross-functional teams to deliver actionable insights and recommendations that drive client success.

Ignite Growth. Realize Your Potential. Maximize Your Earnings.Become part of a dynamic, high-performing sales environment where exceptional talent excels.Your Impactful RoleAs a Senior Account Executive at CB Insights, you will lead the charge in securing high-value enterprise contracts, nurturing qualified prospects into lasting partnerships. This position is ideal for relentless sales professionals with a stellar track record of developing pipelines, closing new business, and surpassing quotas consistently.If you have a passion for venture capital, the latest tech trends, and thriving in high-growth SaaS sales, this is your chance to market a leading product with a distinguished history of achievement.We equip you with the resources, support, and autonomy to cultivate and manage your portfolio, including access to an SDR team to enhance your pipeline and a collaborative sales culture that fosters success. Our product fits the market perfectly, and we have just begun to explore our total addressable market. If you are a self-motivated individual who flourishes in fast-paced settings and wishes to contribute to an aggressively scaling company, this is the right opportunity for you.This position reports to the SVP of Sales and is located in New York City, where we meet in the office on Tuesdays and Thursdays. The salary mentioned below is the BASE salary.

At Garner Health, we are on a mission to revolutionize the healthcare economy, ensuring that high-quality and affordable care is accessible to everyone.Our innovative approach is reshaping the U.S. healthcare landscape by collaborating with employers to redefine healthcare benefits through transparent incentives and powerful, data-driven insights. This strategy empowers employees to seek higher-quality, lower-cost care, creating a system that benefits all parties involved. Patients achieve improved health outcomes, employers effectively manage healthcare expenditures, and physicians are encouraged to deliver outstanding care rather than simply increasing the number of procedures performed.Garner stands as one of the fastest-growing healthcare technology companies nationwide. Our solutions are trusted by leading employers and providers, and we are assembling a team of passionate, mission-driven professionals eager to make a significant impact on healthcare at scale.Role Overview:We are excited to invite an extraordinary Director of Insights to join our Marketing team, reporting directly to the Chief Marketing Officer.As a pivotal member of the marketing leadership team, you will lead our storytelling initiatives. Your role will involve transforming our proprietary data into industry-leading insights, establishing us as the most reliable partner for employers navigating the complexities of healthcare benefits. You will define Garner’s thought leadership voice and collaborate closely with our go-to-market, research and development, and leadership teams to craft content that enhances our brand and drives product demand.Work Environment:This position is based in our New York City office, with a requirement to work in the office three days a week: Tuesday, Wednesday, and Thursday.Your Responsibilities:Oversee the complete thought leadership process, from hypothesis formulation and data analysis to high-quality content production, delivering industry-leading insights into the healthcare system.Collaborate closely with Garner’s leadership to identify unique topics and partner with the Data team for in-depth analysis and research.Author, edit, and manage the creation of white papers, blog posts, and presentations that convert complex data into engaging narratives.Provide analysis and content tailored to support demand generation through various channels, including webinars, our website, social media, and paid media.

Join Alloy - Where Your Career Thrives! Alloy is at the forefront of tackling identity risk for businesses offering financial products, empowering them to combat fraud effectively and expand their reach globally. Over 700 of the world's leading financial institutions and fintech startups rely on Alloy to manage fraud, credit, and compliance risks while gaining a comprehensive understanding of their customers. Our core values—Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences—drive us to create an inclusive workplace where you can flourish. Discover how Alloy has been consistently recognized as one of Inc. Magazine's Best Workplaces, Forbes America's Best Startup Employers, and Best Fintech to Work for by American Banker year after year. Learn more about our investors and our mission here.

Grow with NutrafolAt Nutrafol, we are committed to helping individuals become the best versions of themselves through innovative hair wellness solutions. As leaders in the hair growth arena, we develop clinically tested products and provide support at every stage of the hair journey.Our unique approach tackles the root causes of hair thinning using a patented blend of vitamins, minerals, and natural ingredients, earning the trust of over 7,500 physicians and hair professionals. We are dedicated to pushing the boundaries of hair science and continuously improving our products and methodologies. By fostering individuality and embracing diversity, we empower ourselves and our customers through our passion for wellness and innovation.Our mantra is simple: keep growing. We are devoted to supporting anyone who is determined to unlock their potential.About You:Nutrafol is on the lookout for a strategically minded and creatively inclined Director of Consumer PR to elevate our media presence and storytelling. You will craft the creative direction for consumer public relations, driving innovative ideas, shaping cultural conversations, and ensuring Nutrafol's distinctive presence in the market. Collaborating closely with the Sr. Director of PR & Communications, you will manage agency relationships and work cross-functionally to maximize brand assets and unveil new storytelling possibilities.This role is perfect for a visionary thinker who can transcend traditional media, inspire agency collaborations, and transform brand strategy into impactful cultural moments.This position reports to the Sr. Director of PR & Communications and closely collaborates with teams including Brand Marketing, Community/Social, Influencer, Partnerships, Professional Marketing, and Executive Leadership.Responsibilities:Develop a cutting-edge PR strategy focused on creating cultural relevance and significant earned media moments beyond conventional coverage.Be the primary creative and strategic force in PR, originating bold ideas and shaping narratives for agency execution.Translate brand strategies, campaigns, and insights into actionable public relations initiatives.

About WatershedWatershed stands as the leading enterprise sustainability platform, empowering companies such as Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to effectively manage their climate and ESG data. Our platform enables the generation of audit-ready metrics for both voluntary and regulatory reporting, including CSRD, and drives tangible decarbonization efforts. We seek passionate individuals who are excited about product development, eager to contribute to a mission-driven startup, and ready to collaborate in shaping the culture of our expanding team.With offices located in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and a remote team across the US and Europe, we are thrilled at the prospect of you joining us!The RoleYour RoleAt Watershed, our customers have invested years of operational and emissions data into our platform, yet the insights they can extract are currently limited. The advent of AI revolutionizes what is achievable, and we are on the hunt for a Product Manager who can harness this potential.You will lead the team that transforms Watershed's data layer into an intelligence platform, enabling BI-grade querying, AI-driven discovery and analysis, and the foundational schema architecture. Our aim is for customers to derive insights directly within Watershed, eliminating the need to export data to Excel.This role requires hands-on involvement and a technical mindset, collaborating cross-functionally with engineering, climate science, and go-to-market teams to determine our development strategy, its significance, and the execution process.Your ResponsibilitiesDefine the Product Roadmap: Set the vision, strategy, and metrics for BI capabilities, data discoverability, schema design, and AI-enabled insights.Deliver AI-Driven Features: Implement natural-language search functionalities over datasets, automated anomaly detection, AI-assisted analysis (e.g., “why did Scope 3 spike in Q3?”), and proactive recommendations—leveraging LLMs to unlock insights previously accessible only to power users.Develop BI-Grade Foundations: Create tables as first-class objects, enabling joins, calculated columns, and pivots so that customers can conduct genuine analytical work without leaving the platform.Enhance Data Discoverability: Establish schema catalogs, data dictionaries, and usage analytics ensuring customers are always aware of their resources and how to utilize them.Balance Flexibility and Rigor: Design interoperability between canonical (methodology-backed) and custom (user-defined) schemas.

At January, we are dedicated to revolutionizing consumer finance by infusing humanity into every interaction. Our innovative, data-driven solutions empower financial institutions to enhance their collections processes, providing borrowers with clear, compassionate pathways to regain control over their financial futures. We are not just increasing access to credit; we are restoring dignity and affording millions the opportunity to achieve true financial independence.About the RoleAs the Senior Client Success Manager, you will play a pivotal role in transforming client relationships into a key competitive advantage for January. Your responsibility will extend beyond mere account retention; you will extract invaluable insights that will inform our product development and client service strategies. You will manage 5-7 strategic accounts that present significant potential along with operational challenges. Your goal is to establish scalable client management systems that maintain a personal touch, transition our approach from reactive to proactive, and create a framework that converts client feedback into actionable product decisions and market intelligence.Collaborating closely with Operations, Product, Compliance, and Sales teams, you will tackle complex issues swiftly, identify patterns that might go unnoticed, and uncover expansion opportunities before they are articulated by clients. You thrive on challenging conversations, master the art of precise communication—whether it's de-escalating issues or crafting replicable playbooks—and excel at prioritizing conflicting demands.What You'll DoServe as the primary relationship steward for strategic accounts, proactively anticipating client needs and fostering trust through transparency in both success and crisis.Detect patterns within your portfolio of accounts, functioning as an intelligence resource for Product and Account Management by translating frontline insights into product roadmap strategies and identifying growth opportunities.Lead monthly performance reviews that provide clients with new insights, advancing from mere reporting to diagnosing root causes and proposing data-driven solutions.Manage audit processes from start to finish with impeccable attention to deadlines, swiftly resolving complex issues with clarity.Transform individual client successes into standardized playbooks and collaborate with Client Operations to address systemic friction points.Document successful strategies and enhance team performance through knowledge sharing and scalable processes.What We're Looking ForA minimum of 4 years of experience in high-touch B2B client success, strategic account management, or consulting with enterprise clients: ...

Join Upside:At Upside, we’re on a mission to revolutionize brick-and-mortar commerce. By harnessing the power of online retail strategies—such as profit measurement, attribution, and incrementality—we deliver exceptional value to our users on their everyday purchases while helping brick-and-mortar businesses attract new, profitable customers. Our innovative platform has empowered millions to earn 2 to 3 times more cashback than competitors, while also enabling hundreds of thousands of businesses to achieve measurable profit. With billions of dollars flowing through our platform annually, we ensure that value returns to our retailer partners, their customers, and supports vital sustainability efforts.Your Impact:We are seeking a Senior Analyst, Marketing Analytics to take charge of comprehensive performance insights for Upside’s consumer marketing strategy—covering the entire funnel from acquisition to engagement, retention, and lifetime value.In this pivotal role, you will become a key strategic partner to our Consumer Marketing team, diving deep into data to uncover the underlying reasons behind performance across various channels, creatives, audiences, promotions, and on-site/app interactions. You will craft data-driven narratives and actionable recommendations that inform our marketing investments, enhance conversion rates, and foster long-term user engagement.You will bring a robust B2C marketing analytics skill set, a penchant for experimentation, and an agile mindset suitable for a startup environment—comfortable transitioning from raw data to actionable dashboards and perspectives for senior stakeholders.

Join the NYC Department of Consumer and Worker Protection (DCWP) as an Assistant Supervisor, where you will play a vital role in enhancing the economic lives of New Yorkers. This position may permit remote work for up to 2 days per week as part of our Remote Work Pilot Program. DCWP is dedicated to licensing nearly 45,000 businesses across over 40 industries, enforcing critical consumer protection and workplace laws, and fostering a culture of compliance. Your contributions will empower consumers and working families with necessary tools and resources for financial health and work-life balance. Engage with our community through research and advocacy for public policies that support New York City’s neighborhoods. As an Assistant Supervisor, your responsibilities will include:- Acting as the Supervisor in their absence;- Assisting in the coordination of projects and daily operations;- Supporting the implementation of new laws, policies, and procedures;- Collaborating to troubleshoot system issues and promoting online licensing services;- Monitoring team performance, assigning and reviewing tasks, and addressing issues proactively;- Processing and tracking license applications received via various methods;- Ensuring policy compliance through consistent quality checks;- Managing routine payment processing and calculations;- Delivering exceptional customer service in-person, online, and via phone;- Coordinating with internal teams and external partners for efficient application processing;- Providing backup support to Licensing team members as required;- Adhering to all division and agency policies and completing assigned licensing tasks.