Senior Engagement Manager

Role overview Scrunch seeks a Senior Engagement Manager based in New York City. This position centers on developing strong client partnerships and supporting clients as they work toward their engagement targets. The Senior Engagement Manager leads a team, manages project delivery, and ensures clients receive attentive, high-quality service at every stage. What you will do Advise clients on ways to strengthen their engagement strategies and reach key goals Direct and mentor a team of professionals during all phases of project work Monitor project timelines and deliverables to uphold service quality Build and maintain client relationships through clear communication and consistent follow-up

Join Braze as an Engagement Manager II, where you will play a pivotal role in enhancing customer relationships and driving engagement strategies. You will collaborate with clients to understand their needs, deliver tailored solutions, and ensure successful implementation of our innovative platform. Your expertise will be crucial in helping clients maximize their engagement and achieve business objectives.

Join Our Team!FanDuel is excited to announce an opportunity for a Senior Director of Product, Discovery & Engagement. In this pivotal role, you will provide visionary leadership and strategic direction to our Discovery and Engagement initiatives within the Sportsbook. You will be responsible for defining and executing a comprehensive product strategy that aligns with both business unit goals and FanDuel's overarching objectives, while effectively balancing immediate delivery with long-term innovation.As a Senior Director, your role transcends traditional management; you will act as a portfolio owner and strategic leader. You will oversee multiple product teams, guide investment and prioritization decisions across a spectrum of initiatives with varying levels of risk and timelines, and ensure that customer insights, market dynamics, and technological considerations are integral to our roadmap and execution strategies.Your influence will extend across Product, Technology, Commercial, and Executive teams, where you will communicate product strategy, risk assessment, and innovation plans clearly, driving the right outcomes for both the business and our customers. This role demands strong judgment, systems thinking, and the capacity to scale product excellence through collaborative leadership.Success will be defined by your ability to create clarity amidst ambiguity, unite teams around a shared vision, and ensure FanDuel delivers outstanding, customer-centric experiences at scale—both now and in the future.In addition to the responsibilities outlined, team members may be required to undertake additional duties as assigned by the company, promoting operational flexibility and responsiveness to evolving business needs.

At Profound, we are dedicated to empowering organizations to comprehend and manage their AI footprint. As an Engagement Manager focusing on Agencies, you will collaborate closely with internal teams such as Sales, Product, and Engineering to meet customer needs, encourage platform adoption, and facilitate impactful outcomes through strategic consultations, success planning, and tailored support. You will be the go-to expert guiding clients through the evolving landscape of search, offering best practices and actionable strategies to boost their AI visibility while assisting them in making strategic decisions with the Profound platform.Your ResponsibilitiesAct as the primary point of contact and trusted advisor for marketing, digital, PR, and integrated agencies of varied sizes.Conduct regular strategic business reviews, proactively identifying growth opportunities and addressing potential risks.Gain an in-depth understanding of customer objectives and proactively nurture relationships with key stakeholders within their teams and clients.Effectively manage customer engagements to mitigate risks associated with stakeholder turnover.Collaborate with internal teams, including Sales, Product, and Engineering, to enhance customer implementation and resolve technical issues.Your ProfileA minimum of 3 years of experience in agencies within an account management role or the marketing department of a leading brand.Exceptional communication skills, capable of delivering impactful presentations and demonstrations.Self-starter with a strong passion for fostering robust customer relationships.Comfortable embracing challenges and navigating ambiguity.Analytical mindset with a solid aptitude for working with numerical data.Ability to manage processes from start to finish.Skilled in juggling multiple initiatives simultaneously and prioritizing effectively.Work EnvironmentThis position is based at our Union Square office in New York City, tailored for individuals who thrive on speed, innovation, and significant impact.The anticipated base salary for this role ranges from $80,000 to $160,000, excluding commission. Profound offers a comprehensive compensation package aimed at being competitive, which includes base salary, equity, and a wide array of benefits.

The Senior Associate of Partner Engagement at Girls Who Code joins the Development Team in New York City to help advance fundraising goals through strong partner relationships. This role reports to the Senior Manager of Partner Engagement and manages a portfolio of corporate partnerships, supporting the team in meeting renewal fundraising targets. Role overview This position centers on building and maintaining relationships with a diverse group of corporate partners who support Girls Who Code’s mission. The Senior Associate works across GWC programs and initiatives, focusing on partner satisfaction, driving renewal rates, and supporting revenue growth. The role also contributes to select cross-functional projects that align with broader team strategies. What you will do Manage a set portfolio of partnerships, ensuring partners remain engaged and satisfied Support the team in reaching renewal fundraising goals Contribute to projects that support the team’s strategic objectives Work across multiple GWC programs and initiatives to strengthen partner relationships Requirements Experience in stakeholder or client management Ability to use systems for efficient operations Skilled at executing team strategies and moving projects forward Comfort working independently on several projects at once, with attention to detail Collaborative, adaptable, and eager to learn in a busy setting Commitment to the mission of Girls Who Code and to diversity, equity, and inclusion

Profound is a leading marketing platform specializing in AI search, empowering renowned brands like Ramp, Figma, Chime, Calendly, and DocuSign to effectively manage their AI presence. Supported by elite investors such as Sequoia, Kleiner Perkins, and Khosla Ventures, we have expanded our reach to thousands of customers, forming the backbone of their AI search initiatives—from insights to actions, automation, and impactful results.As the Engagement Manager, you will play a pivotal role in driving the AI search program for our enterprise clients, ensuring their successful implementation, adoption, and continuous engagement with the Profound platform. You will collaborate directly with customer stakeholders to provide strategic consultation, success planning, and tailored support to help achieve their AI search objectives. By working closely with our internal teams across Sales, Product, and Engineering, you will address customer needs, deliver significant outcomes, and act as a trusted expert guiding clients through the evolution of AI search with best practices and actionable strategies to enhance their AI visibility.Key ResponsibilitiesAct as the primary liaison and trusted advisor for a portfolio of 25 to 35 enterprise clients.Manage the entire customer journey from onboarding and implementation to driving measurable outcomes with the Profound platform.Conduct regular strategic business reviews, proactively identifying opportunities and addressing potential risks to each customer’s marketing and AI search initiatives.Develop an in-depth understanding of customer objectives while cultivating relationships with key stakeholders across marketing, operations, product, and executive teams.Become a knowledgeable expert in the AI search domain, gaining a solid understanding of large language models.Effectively manage multiple customer engagements to mitigate risks from stakeholder turnover.Work closely with the Account Management team to align value delivery with commercial goals.Collaborate with internal Sales, Product, and Engineering teams to optimize implementation and troubleshoot technical challenges.

Join Profound as an Enterprise Engagement Management Manager, where you will play a pivotal role in fostering relationships with our enterprise clients. In this dynamic position, you will lead a team dedicated to enhancing client engagement, strategizing effective solutions, and driving satisfaction. Your expertise will help shape our approach to enterprise partnerships, ensuring our clients receive exceptional service tailored to their needs.

Role overview amperos is seeking a Senior RCM Specialist for New Client Engagements based in NYC. This role centers on revenue cycle management, with a particular emphasis on supporting new clients as they join the company. The position requires close collaboration with clients to understand their unique needs and help shape solutions that align with their financial objectives. What you will do Onboard new clients and guide them through the initial steps of revenue cycle management Assess client requirements and review their existing workflows Design and implement strategies to improve financial performance for each client

At Profound, we are revolutionizing the marketing landscape for AI search, empowering leading brands such as Ramp, Figma, Chime, Calendly, and DocuSign to effectively manage their AI presence. Supported by prestigious investors like Sequoia, Kleiner Perkins, and Khosla Ventures, we have successfully expanded our reach to thousands of satisfied customers, becoming the backbone of their AI search initiatives—from insights to actionable strategies and impactful automation.As an Engagement Manager, you will be the catalyst behind our customers' AI search success, overseeing the effective rollout, adoption, and sustained engagement with the Profound platform. You will collaborate directly with customer stakeholders, providing strategic insights, success roadmaps, and specialized support to help them achieve their AI search objectives. By working closely with our internal teams across Sales, Product, and Engineering, you will address customer needs, deliver impactful results, and serve as a reliable expert, guiding clients through the evolving realm of AI search with proven best practices and actionable strategies to boost their AI visibility.

Join olo as our Loyalty & Engagement Strategy Manager, where you will play a pivotal role in developing and executing innovative strategies that foster customer loyalty and enhance engagement. You will work closely with cross-functional teams to analyze customer data, identify trends, and craft impactful loyalty programs that resonate with our audience.

Join atrix as an AI Customer Engagement Manager and lead the charge in transforming customer interactions through innovative AI solutions. In this role, you will be responsible for developing strategies that enhance customer engagement, utilizing cutting-edge AI technologies to improve the overall customer experience.Your expertise will help us to analyze customer data, optimize communication channels, and implement AI-driven tools that foster deeper relationships with our clients. This is an exciting opportunity for an individual who is passionate about technology and its role in customer service.

Join superdial as a Customer Engagement Manager, where you'll take charge of the complete customer journey following the sale. This pivotal role acts as the bridge among customers, product teams, and go-to-market strategies, ensuring seamless onboarding, effective adoption, and sustained value realization.In this dynamic, cross-functional position, you'll integrate customer success, implementation, and operational problem-solving. Collaborate closely with healthcare operators, revenue cycle leaders, and internal teams to create measurable outcomes.Key Responsibilities:Customer Onboarding & ImplementationLead the onboarding process for new clients from initiation to full deployment.Convert customer workflows (such as RCM, billing, and call center operations) into successful SuperDial implementations.Collaborate with product and engineering teams to configure and launch tailored solutions.Account Ownership & Relationship ManagementAct as the primary liaison for key customer stakeholders.Establish trust and rapport with operators, directors, and executives within healthcare organizations.Conduct regular check-ins, business reviews, and performance assessments.Operational Problem SolvingIdentify workflow inefficiencies and propose process improvements.Serve as a strategic partner rather than merely a support function.Spot gaps in product or implementation and escalate issues internally.Product Feedback & IterationProvide structured feedback to product and engineering teams.Assist in prioritizing features based on genuine customer requirements.Act as the voice of the customer within the organization.Expansion & RetentionPromote usage, adoption, and quantifiable ROI.Identify opportunities for expansion in collaboration with sales.Ensure high retention rates and customer satisfaction.

beam is hiring a Manager of Donor Engagement and Partnerships to help build and maintain strong relationships with donors and key partners. This hybrid position is based in New York City and centers on supporting sustainable funding for beam’s programs. Role overview The Manager of Donor Engagement and Partnerships will focus on strengthening connections with current and potential donors. The role also involves developing and executing partnership strategies to support organizational goals. Key responsibilities Lead initiatives to increase donor engagement and retention Develop and manage relationships with strategic partners Collaborate with team members to support fundraising efforts Contribute to strategies that ensure ongoing funding for programs Location This is a hybrid role based in New York City, combining in-person and remote work.

Profound is a pioneering marketing platform specializing in AI search, empowering leading brands such as Ramp, Figma, Chime, Calendly, and DocuSign to enhance and manage their AI visibility. Supported by renowned investors like Sequoia, Kleiner Perkins, and Khosla Ventures, we have expanded our reach to thousands of customers, establishing ourselves as the backbone of their AI search initiatives—transforming insights into actionable strategies and measurable impacts.As an Engagement Manager, you will be instrumental in steering your customers' AI search programs, ensuring effective implementation, adoption, and sustained engagement with the Profound platform. Your role will involve direct collaboration with customer stakeholders to deliver strategic consultation, success planning, and personalized support, enabling them to achieve their AI search objectives. Working in tandem with internal teams such as Sales, Product, and Engineering, you will address customer needs, drive significant results, and act as a trusted expert in AI search best practices and actionable tactics.

About EliseAIAt EliseAI, we are revolutionizing crucial sectors like housing and healthcare, ensuring that everyone has access to safe housing and quality healthcare services. Our mission is to simplify these complex systems by seamlessly integrating AI agents into everyday workflows, enhancing efficiency, reducing costs, and improving user experiences.Housing: We streamline the process for renters, making apartment tours, lease signings, maintenance requests, and communication with property teams straightforward and efficient—all in one place.Healthcare: We simplify appointment scheduling, intake form completion, and enhance communication between patients and providers, allowing everyone to focus on health rather than paperwork.EliseAI empowers organizations to minimize manual tasks, improve accessibility, and create a cohesive experience across essential services. We are proud to have raised a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleWe are seeking an AI Engagement Manager to cultivate strategic relationships with our high-value and complex clients. In this pivotal role, you will assist clients in leveraging AI to transform their businesses—optimizing operations and enhancing portfolio performance.You will guide clients through product launches, boost the adoption of innovative AI features, and serve as a long-term strategic partner. This impactful, cross-functional position will allow you to shape AI delivery at scale and establish best practices for AI-driven success in property management.Key ResponsibilitiesGuide clients through the implementation process, aligning on business objectives and ensuring rapid time-to-value.Assist customers in reimagining workflows and decision-making by seamlessly integrating AI into their daily operations.Manage a portfolio of high-value and complex accounts, identifying opportunities to enhance adoption and deliver measurable returns on investment.Develop scalable strategies to support product rollout and ensure long-term success across different customer segments.Lead data-driven discussions linking AI performance to strategic outcomes.

About EliseAI EliseAI builds AI-driven products for housing and healthcare, aiming to make quality living spaces and healthcare more accessible. The team focuses on using artificial intelligence to simplify complex processes and improve user experiences in critical sectors. Housing: EliseAI's tools help renters with apartment tours, lease signings, maintenance requests, and communication with property management, making these interactions more straightforward. Healthcare: The company also supports healthcare providers and patients by streamlining appointment scheduling, intake forms, and provider communications, reducing administrative overhead. EliseAI's approach helps organizations reduce manual work and improve access to essential services. The company recently raised $250 million in Series E funding led by Andreessen Horowitz, supporting further growth and innovation. The Future Platforms Team The Future Platforms team develops new AI-powered products and business lines for EliseAI. This group combines go-to-market strategy, product development, operations, and strategic planning. The team works closely with executive leadership and operates with the agility of a startup, backed by the resources of a Series E company. The goal is to move EliseAI toward fully autonomous operations, changing how housing operators run their businesses and how residents experience their homes. About the Engagement Manager Role The Engagement Manager, Future Platforms (Housing) will help shape and scale a new function within EliseAI. This role guides future platform products from early development through to market launch, focusing on real business outcomes. The position is highly autonomous and cross-functional, blending product management, strategic planning, and execution. Location Based in New York City.

THE POSITIONJoin our dynamic team at FanDuel as we seek a Senior Manager of Customer Marketing, specializing in Engagement Strategy. This pivotal role will influence how FanDuel Predicts interacts and engages with our customers through diverse CRM touchpoints, focusing on effective communication strategies that resonate with our audience.The Senior Manager will spearhead a team dedicated to crafting message strategies, enhancing customer engagement, and driving a culture of experimentation and learning. This role ensures that communications are not only clear and customer-centric but also backed by data-driven insights. By integrating lifecycle strategies, commercial objectives, and engagement analytics, you will refine our messaging and experimental approaches to deepen customer understanding and interaction with FanDuel Predicts. Your success will be evaluated based on communication effectiveness, engagement metrics, and the speed of learning and adaptation. This position is designed for individuals who thrive on strategy, creativity, and innovative learning, rather than channel operations.Additionally, team members may be called upon to undertake other responsibilities as assigned by the company, fostering operational flexibility and allowing us to respond to changing business needs.

Senior Customer Engagement SpecialistLocation: New York CityAbout YouAs a customer-centric problem solver, you thrive at the intersection of people, processes, and products. You enjoy tackling complex challenges and quickly acquiring the knowledge needed to advance them. Your leadership energizes teams, allowing you to create structure from ambiguity and drive success for both colleagues and customers.You take ownership of outcomes, processes, and the overall customer experience. Coaching comes naturally to you, as does creating clarity, fostering growth, and enhancing team performance. You relish collaborating with intelligent and motivated individuals while directly engaging with customers to ensure they derive significant value from our product.Joining a rapidly expanding startup excites you, as you look forward to making a substantial strategic and hands-on impact. Your next adventure awaits!About UsLevelpath is a modern AI procurement platform designed for global enterprises. Founded in 2022, our mission is to transform procurement into a delightful experience. Our intuitive platform accelerates procurement processes in days, unlocking savings within weeks while providing clarity, control, and intelligence for all stakeholders involved. Levelpath offers a comprehensive view of spend across procurement, finance, legal, and IT, from intake and sourcing to contracting and payment. Our built-in AI delivers contextually relevant and genuinely helpful insights, uncovering valuable opportunities and significantly enhancing efficiency. Leading global brands trust Levelpath's deep procurement expertise to drive transformative business outcomes and maximize value from supplier relationships.Pathfinders Wanted - Join Us!We are in search of a Customer Engagement Lead to oversee our Customer Engagement Operations (CSOps). Reporting to the Product team, you will develop and lead a team of Customer Engagement Specialists, while also providing direct support to our customers and establishing scalable systems.This role is both strategic and hands-on: you will coach the team, enhance processes, surface customer insights, and guarantee that we deliver exceptional and consistent experiences across our customer base. You will collaborate closely with Product and Engineering to refine the platform and influence our scaling strategy.This is a full-time position based in New York City.

Join the City of New York as an Engagement Specialist, where you will play a pivotal role in fostering community relationships and enhancing civic engagement. In this dynamic position, you will work closely with various stakeholders to develop and implement strategies that encourage participation in city initiatives. Your expertise in communication and outreach will be crucial in ensuring that the voices of our communities are heard and valued.

Role overview The Family Engagement Officer at the City of New York works to strengthen relationships between families and local schools. This role centers on creating a welcoming environment where families feel included and well-informed about their children's education. What you will do Work closely with schools, community organizations, and families to support parental involvement. Design and carry out initiatives that help families participate more fully in their children's education. Provide families with information about resources available through the community and school system. Location This position is based in New York City.