Senior Customer Success Manager

About UsAt Verve, we have revolutionized the advertising landscape by creating a more efficient and privacy-centric approach to purchasing and monetizing ads. Our innovative ecosystem integrates demand and supply technologies, leveraging data, media, and technology to drive growth and outcomes for advertisers and publishers alike—regardless of the screen or location. With 30 offices worldwide and a commitment to serving visionary advertising clients, Verve is a trusted partner for over 90 of the top 100 U.S. advertisers, 4,000 global publishers, and leading demand-side platforms. Discover more about us at www.verve.com.Your RoleWe are seeking a client-oriented, data-driven professional with extensive knowledge of the programmatic advertising ecosystem. If you excel at transforming complex challenges into practical solutions and are passionate about delivering exceptional client experiences, you will thrive in this role. Familiarity with Demand-Side Platforms (DSPs), mobile programmatic advertising, and campaign analytics is crucial. A proactive and collaborative approach to client relationships and teamwork is essential.

Join superdial as a Senior Customer Success Manager, where you will be the key player for your assigned accounts, driving communication, nurturing relationships, and ensuring that every customer maximizes the value of our innovative platform. You will oversee customer interactions from start to finish, balancing proactive outreach with responsive support, while significantly contributing to the scalability of our Customer Success function.This role is an exciting mix of relationship management, analytical problem-solving, and process optimization. You will excel in this position if you possess a consultative mindset, can bring clarity to ambiguous situations, bridge the gap between technical and non-technical discussions, and transform complex challenges into straightforward, actionable strategies.About the Role:Own customer relationships: Conduct meetings autonomously, establish clear next steps, and build trust at all organizational levels of the client.Drive renewals and expansion: Identify churn risks, pursue upsell opportunities, and actively enhance net revenue retention (NRR).Act as the quarterback for your accounts: Collaborate with Product, Engineering, and Operations to ensure seamless execution and swift issue resolution.Bridge business and technical conversations: Grasp customer objectives, technical contexts, and constraints, translating effectively between stakeholders.Bring structure to unstructured environments: Develop repeatable processes and documentation to enhance predictability and scalability in customer management.Leverage data and insights: Employ a quantitative, analytical approach to uncover trends, risks, and opportunities within your portfolio.Collaborate cross-functionally: Work alongside internal teams to gather customer feedback, advocate for product enhancements, and improve overall experiences.Travel occasionally: Engage with customers or participate in industry events as required.What Success Looks LikeClients regard you as a trusted advisor who delivers results.Renewals and upsells contribute to flourishing account growth.You consistently maintain insight into customer health and engagement.The Customer Success team operates more effectively due to the structure and clarity you provide.

Your Impact The Senior Customer Success Manager at DISCO plays a pivotal role in ensuring a seamless onboarding experience for clients. This position provides strategic insights to help clients effectively leverage DISCO’s products and services in alignment with their unique objectives, while acting as their primary point of contact. You will collaborate intensively with our sales, services, and product teams to boost product utilization within designated accounts, pinpoint upselling opportunities, and collect user feedback to guide product enhancements. A profound understanding of all DISCO offerings and the EDRM framework, coupled with an innate problem-solving ability, is essential for addressing client challenges. Your expertise will significantly contribute to improving customer retention, nurturing loyalty, and fostering DISCO’s overall growth. What You'll Do Account Management: Serve as the primary liaison for assigned strategic accounts, cultivating executive-level relationships and ensuring internal team alignment to meet client needs. Client Success: Drive successful adoption of solutions, ensuring ROI and client satisfaction while identifying potential areas for expansion. Customer Advocacy: Represent client interests within DISCO, providing valuable feedback to drive product and service innovations. Sales Acumen: Clearly communicate the value of DISCO’s offerings, uncover upsell and cross-sell opportunities, and foster long-term client relationships to enhance revenue growth. Meeting & Event Management: Plan and execute educational and networking events that motivate and engage clients. Who You Are 4+ years of experience in post-sales, customer success, account management, or related roles. Strategic thinker with a proven track record in developing account plans and managing SaaS client relationships. Exceptional interpersonal and communication skills. Proficient in identifying and capitalizing on upselling and cross-selling opportunities. Demonstrated leadership skills with the ability to own, drive, and deliver on client initiatives. Experience in planning and executing both internal and external meetings. Customer-centric with a proactive approach to account management and problem-solving.

Tabs is hiring a Customer Success Manager based in New York City. This position focuses on building strong relationships with clients and ensuring they get the most value from Tabs' solutions. Understanding client needs and guiding them to use services effectively are central to the role. Key responsibilities Develop and maintain relationships with clients to support their objectives Collaborate with teams across the company to deliver a consistent customer experience Promote product adoption and help clients benefit fully from Tabs' offerings Collect and analyze feedback from clients, providing actionable insights to improve products and services Location This role is based in New York City, NY.

Join Dealpath as a Customer Success Manager where you will spearhead the development of a dynamic team of Customer Success Managers, overseeing a portfolio of key customer relationships. Your primary goal will be to enhance customer retention, drive growth, and elevate customer satisfaction through the establishment of scalable processes and success metrics that will enable the Customer Success function to thrive. This role is ideal for a leader with a passion for customer-centricity, product orientation, and a commitment to coaching and mentoring others. You will focus on enhancing team performance and collaborating across departments to deliver exceptional value to our customers.

About the RoleWe are seeking an experienced Manager of Customer Success to lead and expand a team of Customer Success Managers tasked with enhancing long-term customer retention and product adoption within Playground's expanding client base. This pivotal leadership position requires you to oversee the strategic direction, implementation, and daily operations of the Customer Success Management (CSM) team, ensuring that each center within Playground feels valued, realizes tangible benefits, and continues to evolve with us.In this role, you will harmonize strategic initiatives with execution: enhancing scalable processes, cultivating your team's growth, and collaborating cross-departmentally to strengthen customer relationships and mitigate churn. You will significantly influence the customer experience for thousands of centers partnering with Playground, converting satisfied clients into enthusiastic advocates.This position is based in-person at our Union Square office in New York City or our LoDo office in Denver, where you will closely collaborate with Product, Engineering, Sales, and Onboarding teams to provide an exceptional post-launch customer experience as we expand nationwide.Key ResponsibilitiesLead & Cultivate a High-Performing Team: Manage, mentor, and develop a team of Customer Success Managers, nurturing a culture of accountability, inquiry, and customer dedication.Drive Retention & Growth: Enhance net revenue retention and logo retention across the portfolio by coaching CSMs on renewal strategies and commercial dialogues.Strategize & Execute: Collaborate with leadership to define and implement the customer success vision and roadmap, aligning with company objectives surrounding retention, adoption, and customer lifetime value.Enhance the Customer Journey: Develop and optimize post-onboarding workflows, health scoring systems, and engagement rhythms to elevate consistency and proactive outreach as Playground grows.Coach & Empower: Provide ongoing feedback, training, and performance assessments to ensure every CSM delivers a remarkable, consultative customer experience.Evaluate Success: Monitor essential customer success KPIs—net revenue retention, NPS, health scores, feature adoption, time-to-value—and leverage data to inform decisions and enhancements.Advocate for the Customer: Represent the voice of the customer in leadership discussions, championing their needs and ensuring Playground’s post-launch experience aligns with our mission and values.Qualifications3 to 5+ years of experience in Customer Success or related fields.Proven leadership experience managing a team.Exceptional communication and interpersonal skills.Strong analytical skills with a data-driven approach.Experience with CRM tools and customer success platforms.

Role Overview Prolific is looking for an Enterprise Customer Success Manager to join the team in a hybrid role based in New York City. This position centers on building and maintaining strong relationships with enterprise clients, helping them reach their objectives with Prolific’s solutions. What You Will Do Develop and nurture partnerships with enterprise customers, acting as their main point of contact. Provide strategic advice tailored to each client’s goals and business needs. Advocate for client interests within Prolific, ensuring their feedback and requirements are heard. Drive engagement and retention by managing accounts proactively, conducting regular check-ins, and offering personalized support. Spot opportunities for upselling and cross-selling services that align with client needs, contributing to company growth. Location This is a hybrid position based in New York City. Some in-office presence is expected.

We are seeking a dynamic and dedicated Customer Success Manager to join our team at zip in New York City. In this pivotal role, you will ensure our clients achieve their desired outcomes while utilizing our services, fostering long-term relationships and driving customer satisfaction.The ideal candidate will have a strong background in customer service and account management, with a passion for helping clients succeed. You will work closely with our sales, product, and marketing teams to deliver exceptional customer experiences.

About the Role videa.ai is looking for a Customer Success Manager to help clients get the most from our solutions. This role works directly with customers to understand their goals and support their use of our products. What You Will Do Work closely with clients to identify their needs and objectives Guide customers through onboarding and adoption of videa.ai services Support clients as they use our solutions to reach their business goals Help maintain strong relationships that encourage satisfaction and retention Location NYC, Boston, or remote

Join PermitFlow as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals through our innovative solutions. In this dynamic position, you will engage with customers, providing them with the support and guidance they need to maximize their use of our platform. Your focus will be on building strong relationships and driving customer satisfaction.

Join Dealpath as a Customer Success Manager and be a pivotal part of our dynamic team in New York City!In this role, you will be instrumental in guiding our customers to fully leverage Dealpath's capabilities, ensuring they achieve their business objectives with our platform.What You Will Be Doing:Engaging with customers to understand their business processes, establish success metrics, and develop a tailored customer journey.Providing training, onboarding, and ongoing support to facilitate customer adoption of Dealpath.Creating and delivering both virtual and in-person training sessions.Responding to customer inquiries via phone and email to resolve issues effectively.Contributing to the development of self-service documentation and video training resources.Collaborating across Dealpath's Sales, Marketing, and Product teams to communicate customer use cases and enhance product support.Maintaining the satisfaction, growth, and retention of a portfolio of customer accounts.Assisting the Customer Success team in refining processes and metrics to accelerate the growth of our function.

Join Dealpath as a Senior Customer Success Manager and be a pivotal part of our expanding team in New York City!In this role, you will be instrumental in driving customer adoption and utilization of Dealpath's innovative platform, ensuring they leverage its full potential.Your Responsibilities:Maintain and enhance retention, growth, and satisfaction across a diverse portfolio of customer accounts.Collaborate closely with the Implementation Manager to align customer success criteria with system configurations during onboarding.Work alongside customers to map out their journey, guiding them toward their business objectives.Develop comprehensive post-implementation strategies for enterprise accounts to promote robust adoption among current and new employees.Facilitate engaging web-based and in-person training sessions, along with strategic review meetings for clients.Provide responsive support through phone and email for customer inquiries.Coordinate with Dealpath’s Sales, Marketing, Product, and Executive teams to share customer insights, create case studies, and address product-related issues.Champion and innovate Customer Success processes to effectively support large teams at scale.

Are you passionate about driving customer satisfaction and success? Join Pearl Health as a Customer Success Manager! In this pivotal role, you will cultivate strong relationships with our clients, ensuring they derive maximum value from our innovative healthcare solutions. Your expertise will help guide our customers through their journey, from onboarding to ongoing support, fostering long-term partnerships.

About PlaygroundAt Playground, we are dedicated to ensuring that top-quality child care is within everyone's reach. Our innovative software is designed to streamline every aspect of managing a child care business, allowing providers to focus on delivering exceptional care. Our mission is to create a child care management platform that alleviates the administrative burdens of operating a center.Currently, Playground is at a pivotal moment of rapid expansion. Having secured significant funding and numerous statewide contracts, we are collaborating with thousands of schools nationwide. Our founders have also been recognized in Forbes 30 Under 30, reflecting our commitment to excellence.We take pride in our culture of ownership, where our team members eagerly tackle large, complex projects. If you are passionate about contributing to the growth of Playground's account management organization and thrive in a collaborative, fast-paced startup environment, we encourage you to apply!About the RoleAs a Customer Success Manager, you will engage with a portfolio of approximately 400 child care providers across the United States, each with 1 to 4 locations. You will serve as their primary contact, helping them maximize their experience with Playground by building strong relationships, encouraging product adoption, and ensuring their ongoing success.You will communicate relevant product updates and growth opportunities, ensuring that customers feel supported and confident in using Playground. This role requires a blend of strategic insight and relationship management, and you will play a crucial role in driving our customers' success.This position is in-person, based in our offices in either Denver or New York City, where you will work alongside a dedicated team focused on delivering value and making a lasting impact in the child care sector.

Join Our Team: At Torch Dental, we're not just a rapidly growing start-up; we're revolutionizing the healthcare supply industry. Our mission is to enhance the lives of healthcare providers by streamlining supply ordering and ensuring transparent pricing. With a focus on dental practices, our cutting-edge e-commerce software platform transforms an outdated process, making procurement efficient and cost-effective. We pride ourselves on our collaborative and passionate team, dedicated to solving real-world challenges. Customer satisfaction is our obsession, and we foster a culture that encourages action and innovation. If you're driven to create impactful solutions that empower healthcare professionals, we want you on our team! Role Overview: Customer Success Manager is a pivotal position aimed at providing outstanding customer experiences and maximizing value across a portfolio of small to mid-sized accounts. You'll assist customers during onboarding, facilitate their early product adoption, and proactively nurture relationships to ensure their success with Torch.In this dynamic role, you'll develop essential skills in customer engagement, platform expertise, and account management. Your insights will be invaluable for capturing customer feedback, identifying trends, and collaborating cross-functionally to enhance the overall customer journey. This position is perfect for an ambitious individual looking to advance their career in Customer Success within a fast-paced, customer-centric environment.

Join Saviynt, a pioneer in AI-driven identity security solutions, where we empower organizations to manage and govern access to critical applications, data, and business processes. Our platform is trusted by leading brands, Fortune 500 companies, and government institutions to enhance operational efficiency, ensure compliance, and protect digital assets. As we navigate the AI era, Saviynt is committed to helping our clients harness AI safely and effectively. Discover more about us at www.saviynt.com.As a Senior Customer Success Manager, you will play a key role in fostering customer loyalty and driving the adoption of Saviynt's cutting-edge solutions. You will utilize customer business objectives to guide your strategies and ensure they achieve value-based outcomes. Your responsibilities will include customer segmentation, performance oversight, adoption strategies, and metrics analysis. Additionally, you will conduct regular health checks and facilitate necessary interventions to keep our customers aligned with their goals. Success in this role will lead to heightened customer satisfaction, increased retention, and growth opportunities for Saviynt, all while encouraging our clients to advocate for our services.

About Sigma Computing Sigma Computing builds cloud-based analytics and business intelligence tools that help organizations turn complex data into clear business insights. The platform is designed for users at any technical level, making it easier for teams to ask questions of their data and act on what they find. Role Overview: Enterprise Customer Success Manager This role focuses on helping enterprise clients get the most out of Sigma Computing’s platform. The Enterprise Customer Success Manager works closely with high-value accounts, aiming to strengthen relationships, drive adoption, and improve Net Dollar Retention (NDR) through thoughtful account management and growth strategies. What You Will Do Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers at key enterprise accounts. Analytics Guidance: Use expertise in analytics and business intelligence to help clients make the most of Sigma Computing’s platform, supporting them as they analyze data and uncover insights. Drive NDR Growth: Develop and carry out plans to increase NDR by identifying upsell and cross-sell opportunities, and by reducing churn through proactive support. Customer Advocacy: Serve as the link between clients and the product team, representing customer needs and suggesting features or improvements to boost satisfaction and retention. Success Planning: Collaborate with clients to create and implement plans that connect Sigma Computing’s capabilities to their specific business goals. Education and Enablement: Lead training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among users. Location This position is based in New York City, NY.

Join David Energy as a Customer Success Manager and play a pivotal role in enhancing customer satisfaction and loyalty. Your primary responsibility will be to ensure our clients achieve their desired outcomes while using our services. You will be the bridge between our customers and our internal teams, advocating for their needs and driving improvements.Key responsibilities include onboarding new clients, providing product training, and analyzing customer feedback to enhance service quality. You will also develop long-term relationships with clients, ensuring they are engaged and satisfied with our solutions.

PagerDuty is seeking a Senior Principal Customer Success Manager to support enterprise clients in New York City. This remote role centers on building lasting partnerships and guiding organizations as they use PagerDuty’s platform to meet their business goals. Key responsibilities Develop and sustain trusted relationships with enterprise customers. Lead clients through onboarding and implementation, providing resources and support throughout the process. Work closely with internal teams to address customer needs and ensure satisfaction. Design strategic plans that reflect each customer’s objectives. Represent customer feedback within PagerDuty to help improve products and services. Requirements Proven experience managing relationships with enterprise customers. Strong skills in communication and collaboration. Ability to create strategies that align with client goals. Comfortable working remotely and collaborating with distributed teams. Location This position is remote within the USA and focuses on serving clients in New York City, NY.

As a Customer Success Manager for Industries at Anthropic, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative AI technologies. You will work closely with customers to understand their objectives, provide strategic insights, and ensure they derive maximum value from our solutions.Your responsibilities will include onboarding new clients, conducting regular check-ins, and proactively addressing any challenges they may face. You will act as the primary point of contact for customer inquiries and collaborate with cross-functional teams to enhance the overall customer experience.