Senior Conversion Rate Optimization Strategist

Why Join Moonshot AI?Picture a future where websites evolve autonomously to enhance sales, boost conversions, and accelerate growth. Moonshot AI is at the forefront of this transformation, combining generative AI, extensive data pipelines, and experimentation to create a self-optimizing web experience.As a well-capitalized, early-stage startup, we are driven by a grand vision. Joining us means you will play a pivotal role in shaping both the technical and cultural foundation of our company. If you seek the independence of a founder accompanied by the support of leading investors, this opportunity is for you.Your RoleWe are on the lookout for a customer-focused, data-oriented Senior CRO Strategist with 4–6 years of experience to spearhead conversion rate optimization strategies for a diverse array of direct-to-consumer (DTC) e-commerce clients. This role is customer-centric and agency-styled, where you will manage multiple accounts and take ownership of both the strategic design and execution of impactful experimentation programs, with a strong focus on A/B testing, while also serving as a trusted advisor.You will simplify complex data into persuasive narratives, create client-ready presentations, and effectively communicate insights to stakeholders at all levels.Your ResponsibilitiesLead CRO strategy and execution for various DTC e-commerce accounts, encompassing audits, roadmaps, A/B testing, and comprehensive reporting.Design and execute experimentation programs, including A/B and multivariate testing, while analyzing user behavior to uncover optimization opportunities.Establish KPIs and develop testing roadmaps for advertising (campaigns, landing pages) and website elements (UX, checkout, conversion flows).Manage end-to-end client relationships, acting as the primary strategic partner, providing expert advice on CRO methodologies, and clearly communicating results to stakeholders.Build and sustain a robust testing pipeline that consistently addresses the needs of clients and their customers.Extract, analyze, and synthesize performance data to produce actionable insights.Create and deliver presentations, reports, and decks that translate data into actionable business recommendations for various audiences (marketing, product, executive teams).Collaborate across functions with internal teams (media, creative, analytics) to ensure a cohesive strategy and execution.What You'll BringProven experience in conversion rate optimization strategies.Strong analytical skills and the ability to interpret data effectively.Excellent communication and presentation skills.Ability to work collaboratively in a fast-paced team environment.

Why Join Moonshot AI?Envision a future where websites automatically optimize themselves to enhance sales, boost conversions, and accelerate growth.At Moonshot AI, that vision is becoming a reality as we integrate generative AI, extensive data pipelines, and innovative experimentation into a self-evolving online ecosystem.As a well-funded, early-stage startup with ambitious goals, joining our team now allows you to play a pivotal role in defining both the technical and cultural identity of our company. If you desire the independence of a founder combined with the support of top-tier investors, this opportunity is for you.Your RoleWe are looking for a customer-focused, data-oriented Conversion Rate Optimization (CRO) Strategist with 2-4 years of experience to enhance conversion initiatives for a range of direct-to-consumer (DTC) e-commerce clients.This position is client-facing with an agency-style dynamic, where you will collaborate with multiple clients to support both the strategic and operational aspects of experimentation programs—focusing heavily on A/B testing. You will engage with senior team members to provide insights, contribute to testing roadmaps, and drive tangible performance improvements.Your responsibilities will include analyzing data, crafting client-ready presentations, and effectively communicating insights, thereby enhancing your ability to translate complex data into actionable recommendations for various stakeholders.

Role Overview The City of New York is hiring a Project Manager for the Division of Portfolio Management & Conversions. This position focuses on guiding projects that improve conversion strategies across multiple portfolios. The work supports initiatives that benefit the local community. What You Will Do Lead projects from planning through delivery, with a focus on conversion-related initiatives Apply project management methods to keep efforts on track and aligned with goals Coordinate with internal teams and stakeholders to support successful implementation Location This role is based in New York City.

Join the City of New York as a Senior Engineer in our Building Optimization Team (BOT). In this pivotal role, you will leverage your engineering expertise to optimize energy efficiency in city buildings, contributing to our commitment to sustainability and innovation. You will collaborate with a diverse team of professionals to implement advanced technologies and solutions, ensuring our buildings operate at peak efficiency.

Ignite Your PassionAre you eager to make a significant impact? At Zeta Charter Schools, we are committed to achieving an exceptional blend of high academic performance and social-emotional growth for our students. We believe every child deserves a world-class education that inspires a lifelong love of learning. Our mission is to transform the landscape of public education in New York City and beyond.Currently, we operate several elementary and middle schools in the Bronx, Upper Manhattan, and Queens. We have ambitious plans to expand by opening 1-2 new schools each year because every child in every community deserves access to excellent, equitable education. Join our dynamic team today and become a champion for children.Our Network office is located at 401 W. 218th St., New York, NY 10034. Our team operates on a hybrid work schedule; we work in-person at our office on Tuesdays and Thursdays, with optional remote work available on Mondays, Wednesdays, and Fridays, depending on your team's needs.

At Profound, we are dedicated to empowering businesses to navigate and manage their AI footprint effectively. We are currently seeking a Senior AI Strategist who will engage in hands-on analytical work, directly influencing how brands are represented within AI systems.In this role, you will delve into extensive AI prompt data, assessing brand visibility across platforms such as ChatGPT, Perplexity, and Claude. Your insights will be transformed into actionable, data-driven recommendations to enhance our clients' AI strategies.This position provides the opportunity to collaborate with high-profile clients and work alongside senior internal stakeholders. The work is intricate, data-driven, and vital in today's AI-centric business landscape.

The City of New York is seeking a dynamic and experienced Senior Program Manager to lead our Building Optimization Team (BOT). In this role, you will oversee and enhance programs aimed at improving energy efficiency and sustainability in public buildings. You will collaborate with various stakeholders, including city agencies, contractors, and community organizations, to implement innovative solutions that meet our sustainability goals.Your responsibilities will include strategic planning, project management, budget oversight, and performance tracking. You will lead a team of professionals dedicated to optimizing building performance and reducing operational costs.

About ForaFora is a revolutionary travel agency dedicated to empowering passionate individuals to create successful advisory businesses. By modernizing the $100 billion travel agency sector, we harness advanced technology, insightful data, and a supportive community to provide entrepreneurs with the tools they need to thrive on our platform. Our comprehensive business-in-a-box solution equips travel entrepreneurs with cutting-edge resources, personalized training, and access to a dynamic community and exclusive industry partnerships. Central to our mission is the commitment to helping the next generation of travel entrepreneurs transform their love of travel into rewarding careers, whether part-time or full-time. We firmly believe that everyone, from seasoned experts to novice advisors, can build a venture that is both lucrative and personally meaningful.Founded in 2021 by experienced entrepreneurs, Fora has steadily expanded, now boasting a team of over 200 full-time employees located in the heart of New York City. In 2025, we successfully raised $60 million in Series B and C funding, led by Thrive Capital and Insight Partners, with participation from previous investors such as Forerunner and Heartcore Capital. Our achievements have earned us recognition as a LinkedIn Top Startup for 2024 and accolades from Fast Company as one of the Most Innovative Companies in 2023 and 2025, along with Built In's Best Places to Work award for 2025.We are committed to constructing the first truly integrated platform for all travel needs, merging the best of human expertise with innovative technology to redefine how people plan and book their travels.About The RoleFora is in search of a dedicated Conversational AI Operations Specialist to manage, enhance, and optimize Sidekick, our AI-supported advisory chatbot. Join our Conversational AI team and play a pivotal role in scaling Sidekick to provide outstanding instant support experiences for our advisors. In this role, you will design and implement systems for quality assurance, testing infrastructure, content operations, and feedback mechanisms.You will report directly to the Conversational AI Data Scientist and collaborate closely on conversational design, automation, and prioritization. This position involves working cross-functionally with various teams at Fora, including Support, the Booking Platform, Tour Operations, Product, and Engineering, to ensure that Sidekick delivers accurate, clear, and empathetic guidance at scale. This is a highly execution-oriented role with significant ownership and impact.

Welcome to Oscar, where we're redefining health insurance. We're on the lookout for a Senior Data Scientist to become a vital part of our Engineering team. Founded in 2012, Oscar is the first health insurance provider designed around a comprehensive technology platform, prioritizing our members' needs. Our mission is to create a health insurance experience that feels like having a trusted family doctor. About the Role At Oscar, we harness the power of high member engagement and innovative technology—like virtual care and superagent services—to make a significant impact on health outcomes. As a Senior Data Scientist, you'll craft personalized, multi-channel marketing campaigns aimed at influencing key health behaviors among Oscar members. Your responsibilities will include ideating and scoping business cases, designing targeted data pipelines using predictive models, launching campaigns, and monitoring and optimizing them in real-time to determine the most effective marketing strategies. You'll leverage both traditional statistical methods and advanced machine learning techniques to achieve these goals. This position requires close collaboration with our marketing and clinical teams, all focused on a shared objective: reducing medical costs. You will be accountable for each campaign's success and will report directly to the Senior Director of Data Science. Work Location: This is a hybrid role based in our New York City office, Los Angeles office, or Tempe office. It requires a hybrid work schedule of three days in-office each week, with an option for remote work if you reside in Boston or the San Francisco Bay Area. Thursdays are mandatory in-office days for team meetings and events, while the other two office days can be flexible. Pay Transparency: The base salary for this position ranges from $158,400 to $207,900 annually. You will also enjoy a comprehensive benefits package, participation in Oscar's unlimited vacation program, stock equity grants, and annual performance bonuses.

Join Us at Forerunner! At Forerunner, we recognize that climate adaptation is a critical necessity, not a luxury. We are dedicated to providing communities with robust software solutions that enable them to plan effectively for the challenges posed by climate change. This complex issue affects how municipalities strategize, manage resources, and communicate with citizens and governmental bodies. Our mission is to empower local communities by offering scalable access to vital flood risk data, enhancing their planning and response capabilities. About the Role As a Deployment Strategist, you will be responsible for overseeing the complete deployment journey for our clients—from initial discovery through to successful launch. Your role will integrate strategic insight, project management, and operational execution, working closely with customers, internal teams, and technical experts to ensure a high-quality, repeatable deployment process that drives impactful outcomes. Your Responsibilities Customer Discovery & Planning Facilitate structured workshops with clients to identify business goals, operational challenges, and success indicators. Convert insights from these workshops into a comprehensive deployment plan and set of actionable deliverables. Establish project scope, key milestones, dependencies, and governance structures. Project Leadership Act as the primary contact for clients throughout the deployment process. Coordinate with cross-functional teams, including Implementation Specialists, Forward Deployed Engineers, and Customer Success Managers, to maintain alignment and progress. Anticipate potential risks, manage dependencies, and escalate issues as needed. Provide regular updates on project status to both clients and internal leadership. Solution Design & Oversight Collaborate with Implementation Specialists to ensure that system configurations are aligned with client business objectives. Work alongside Forward Deployed Engineers to define the scope of integrations and customizations. Ensure that all deployment outputs are aligned with established business requirements and success metrics. Customer Enablement & Handoff Lead user acceptance testing (UAT) and facilitate a smooth transition to the client's operational team.

The City of New York seeks a Creative Strategist to join its team in New York City. This position centers on designing and executing creative strategies that support public outreach and engagement throughout the city. Key responsibilities Create and carry out innovative approaches for citywide outreach and engagement campaigns. Collaborate with various city departments to design campaigns that appeal to a wide range of audiences. Shape messaging to be clear, effective, and responsive to the needs of New York City’s diverse communities. Role focus This role emphasizes both strategy and hands-on campaign development, with a strong focus on connecting with residents across all boroughs. The Creative Strategist will play a key part in ensuring city initiatives reach and resonate with New Yorkers from many backgrounds.

About SequenceAt Sequence, our mission is to redefine and operate the companies that will shape the future of the American service economy by integrating advanced AI technologies. We believe that the true power of AI lies not just in improved models, but in fundamentally changing how businesses interact with their customers. Our goal is to enable faster decisions, offer personalized services at scale, and achieve better outcomes for the communities we serve. This is the defining opportunity of our generation.The conventional approaches to business transformation often fall short. SaaS solutions expect companies to adapt to their products, while consultants engage in limited-time projects without truly understanding the core operations of a business. At Sequence, we bridge that gap. We are a permanent holding company, investing in outstanding businesses and the talented individuals who lead them. Our strategy involves taking meaningful stakes, integrating our technology and engineering teams, and collaborating closely with management to transform operations from within — not as a vendor, but as genuine partners.We have successfully raised $75 million, with our seed round led by Conviction and 8VC, followed by a Series A round led by Lux Capital, with contributions from Definition Capital, Chris Re (Factory), and other esteemed institutional partners.About the RoleAs a Deployment Strategist, you will immerse yourself in the operations of the businesses we acquire, acting with the mindset of a founder. Your role will involve understanding business mechanics, identifying key change opportunities, and designing systems, workflows, and AI tools that will revolutionize company operations. This is a hands-on, high-ownership position with a clear mandate: build better companies using applied AI. As Sequence continues to expand, your influence will extend to shaping operational standards across entire sectors utilizing our technology platform, aiming to challenge the status quo and innovate operational models for various industries.

About GlimpseAt Glimpse, we empower top consumer brands to optimize their retail cash flow through innovative AI solutions. Our automated finance workflows streamline essential processes such as revenue recovery, accounting reconciliation, and trade spend management. We proudly collaborate with over 200 leading brands in food, beverage, health, and beauty, including notable names like IQ Bar, Sauz, and Bero.About the RoleWe are on the lookout for a pioneering Deployment Strategist to guide our most intricate enterprise clients through the entire process of problem discovery, solution scoping, successful deployment, and delivering measurable value.In this role, you will gain deep insights into consumer packaged goods (CPG) and retail systems specific to our enterprise customers, converting complex real-world workflows into precise technical requirements. You will collaborate with our engineering team to implement Glimpse’s AI solutions, ensuring seamless alignment between external and internal teams.The ideal candidate will possess a unique blend of technical expertise, customer-centric empathy, systems-oriented thinking, and strong project management skills.ResponsibilitiesLead discovery sessions with enterprise clients to identify pain points, existing workflows, limitations, and criteria for success.Transform ambiguous problems into clear requirements, milestones, and documentation for cross-functional teams encompassing customer, product, and engineering.Collaborate on solution design with clients and our engineering teams (including workflows, integrations, configurations, and edge cases).Ensure alignment among stakeholders on project scope (including what is included, timelines, resources, risks, and dependencies).Oversee cross-functional implementation: synchronize efforts from engineering, product, operations, and customer teams to achieve desired outcomes.Manage production deployment: including configuration, testing, rollout planning, and post-launch refinements.Communicate impact and results to both operational users and executive sponsors through progress updates, impact reports, and next-step suggestions.Work closely with Sales and Product teams to share customer insights, shape the product roadmap, and enhance our deployment playbook.Desired QualificationsEssential Skills:Minimum of 3 years of experience in customer discovery within ambiguous environments (such as founders, early-stage product managers, or deployment strategists).

Lead Growth Strategist Customer Experience · New York City Full-time NYC-based $145,000–170,000 Hello! I'm Lisa, the leader of the Customer Experience team at Mutiny. Our team is responsible for the most critical metrics in our business: time to value, customer retention, and the growth of our customer base. Above all, we are deeply passionate about our customers. We strive to ensure that every interaction leaves our clients feeling empowered and knowledgeable about our products, making their experience with Mutiny truly unique compared to other vendor relationships. As the core of the Customer Experience team, we are both creators and custodians of our culture. We set the standard for what it means to work in Customer Experience at Mutiny, crafting the foundational DNA that will be passed down to future team members. I am looking to hire our first Lead Growth Strategist—a role that merges senior-level customer ownership with the operational prowess of someone prepared to build and lead a team. Our clients are among the fastest-growing B2B companies globally, including notable names like Snowflake, Figma, and GitLab, among others. They are ambitious, quick-moving, and require a partner who drives them to excel rather than just maintaining status quo. If you have the expertise, are ready to take the lead, and wish to shape the future of world-class customer success at a growing company, I would love to meet you. Your Responsibilities You will manage Mutiny's portfolio of accounts, particularly those not on a self-serve plan, and lead our technical solutions function. You will oversee the entire post-sales journey: onboarding, adoption, retention, and expansion, ensuring our most intricate clients receive hands-on support that significantly impacts their success. You will also identify successful strategies across various accounts and translate them into scalable resources for the entire team—creating playbooks, frameworks, and processes that maintain high-quality standards for our customers. Your goal will be to leave everything in a better state than you found it. As our team expands, you will have the chance to hire and mentor Growth Strategists under your leadership. This journey begins now. Who Should Apply You think systemically, not just about individual accounts. You recognize patterns across customers and have developed frameworks—playbooks or processes—rather than addressing the same issue multiple times. You’ve built trust with...

About Hebbia Hebbia is an innovative AI platform designed specifically for investors and bankers, aimed at generating alpha and enhancing investment performance. Founded in 2020 by George Sivulka and supported by notable investors such as Peter Thiel and Andreessen Horowitz, Hebbia empowers investment strategies for industry leaders including BlackRock, KKR, Carlyle, Centerview, and a significant portion of the globe's largest asset managers. Our premier product, Matrix, is renowned for delivering unparalleled accuracy, speed, and transparency in AI-driven analysis, trusted to manage over $30 trillion in assets worldwide. We provide intelligence that gives finance professionals a distinct competitive edge, unveiling insights beyond human capability, revealing hidden opportunities, and expediting decision-making with unmatched speed and confidence. Our objective is not merely to streamline workflows but to revolutionize capital deployment, risk management, and value creation across diverse markets. Hebbia is more than just a tool; it represents the competitive advantage that drives performance, alpha, and market leadership. About the AI Strategy Team Our AI Strategists are domain experts and skilled problem-solvers who integrate product, commercial strategy, and customer impact. They possess a deep understanding of the manual challenges faced by our users and the myriad ways Hebbia adds value. Their focus is on embedding and expanding Hebbia's use cases within client environments to optimize ROI and redefine work processes. As we continue our rapid growth, our AI Strategists function at the crossroads of go-to-market strategy, product development, and post-sales engagement. They are instrumental in shaping commercial strategies and broadening our presence within the global financial industry, owning deployment and early adoption, leading strategic growth initiatives post-sale, and collaborating cross-functionally to inform product roadmaps, sales strategies, and executive account management. About the Role This position transcends a standard post-sales role; you will spearhead the strategic deployment and measurable value creation of Hebbia's platform across premier global financial institutions, influencing how AI reshapes the enterprise. Our AI Strategists are characterized by their curiosity and critical thinking...

Normal Computing develops core software and hardware for the semiconductor sector and AI infrastructure, supporting technology advancement across several global hubs including New York, San Francisco, Copenhagen, Seoul, and London. The team’s products help power the systems that underpin modern industry. Location and Level This Deployment Strategist role is based in New York City. Other possible locations include Seoul, London, and San Francisco. The position is open to candidates at levels L4 to L5. Role overview The Deployment Strategist leads the rollout of Normal EDA, an AI-driven platform for silicon engineering, at major semiconductor companies. This role works onsite with customers, collaborating closely with engineering teams and acting as a bridge between clients, field engineers, and Normal Computing’s product and business groups. The strategist ensures clear communication and alignment throughout each deployment. Normal EDA combines large language models and formal logic to interpret design intent, generating and refining engineering artifacts as teams use and provide feedback. Success in this position is measured by the effectiveness of production deployments, ongoing customer value, improved verification workflows, user engagement, and strong stakeholder communication. What you will do Manage deployments from initial planning through production integration and ongoing support. Serve as the primary operational contact, ensuring product outcomes and positive customer impact. Collaborate with leadership and engineering to adapt to evolving customer needs. Work onsite to understand customer workflows. Collect information from conversations, product data, and stakeholder feedback to clarify deployment requirements and identify key issues. Act as the central communication point for each engagement. Transform unstructured meetings into clear summaries with assigned responsibilities and timelines. Track commitments and provide regular updates to keep all parties informed. Present results and proposals to diverse audiences, including integrated circuit engineers and executives. Lead customer enablement and training sessions to help teams fully utilize Normal’s solutions.

Join Playon Sports as a Senior Client Strategist, where your creativity and strategic mindset will drive the development and execution of impactful sponsorships and brand partnerships within our National Ad Sales division. In this pivotal role, you will help shape our brand narrative and create marketing materials, identify sponsorship opportunities, lead research initiatives, and optimize client workflows. Reporting directly to the VP of Client Strategy, the successful candidate will be an adept storyteller with a robust background in developing brand partnerships and will work collaboratively across teams to enhance revenue for MaxPreps and our broader Playon portfolio, including GoFan and NFHS Network.Your Key Contributions:• Partnership Strategy: Contribute to the development of MaxPreps' go-to-market strategy through research insights and compelling storytelling.• Sponsorship Development: Collaborate with internal teams to transform existing and new editorial content into attractive sponsorship opportunities for brand partners.• Research & Innovation: Extract valuable audience insights to enhance brand pitches and engage effectively in the marketplace.• Sales Collaboration & Client Execution: Work closely with Sales to influence revenue generation and support clients through key pre-and post-sale processes.

Tabs is revolutionizing the finance and accounting landscape with its cutting-edge AI-native revenue platform. Designed for modern finance teams, Tabs automates the entire contract-to-cash lifecycle, from billing and collections to revenue recognition and reporting, empowering teams to eliminate manual processes and enhance cash flow efficiency.Esteemed growth companies, such as Cursor and Statsig, trust Tabs to streamline their invoicing directly from contracts, facilitate real-time payment reconciliation, and ensure compliance with ASC 606.Founded in 2023, Tabs has successfully secured over $91 million in funding from prominent investors including Lightspeed Venture Partners, General Catalyst, and Primary. Headquartered in New York, our team boasts extensive expertise in finance and artificial intelligence.About the RoleWe are seeking a knowledgeable Deployment Strategist to facilitate implementation and onboarding processes for our valued clients until they achieve full go-live status. As an integral member of Tabs' Implementation Team, you will play a pivotal role in establishing and expanding the department.In this position, you will act as a subject-matter expert in accounting systems, ensuring smooth implementations. You will effectively convey intricate accounting concepts and the functionality of Tabs' platform to controllers, AR leaders, and finance teams, guaranteeing that customers comprehend and adopt the platform efficiently. Additionally, you will mentor the internal team on accounting best practices, offer change management strategies, and collaborate with Product, Engineering, and Operations teams to drive successful project outcomes.This role is essential for customer success, as effective implementation lays the groundwork for long-term utilization of Tabs. You will engage cross-functionally with Go-To-Market (GTM), Customer Success, and Operations, while closely partnering with Product and Engineering to influence the product roadmap based on customer feedback.

Comity develops financial frameworks aimed at supporting the next generation of energy systems. The team’s mission centers on improving reliability, transparency, and efficiency in energy, with a long-term vision for fully renewable and autonomous systems. Statistical learning and convex optimization form the backbone of their technical approach. The company’s leadership includes Stanford alumni and professionals with expertise in complex systems, machine learning, and structured finance, drawing on experience from organizations such as Apple, Bluevine, Affirm, Square, and Google. Comity is backed by investors including Maverick Ventures and Caffeinated Capital. Offices are located in Chicago, New York City, and San Francisco. Role overview This Quantitative Researcher position centers on portfolio optimization for Comity’s power trading strategies. The role is based in New York. Early team members have a direct hand in shaping portfolio design, research priorities, technology choices, and company culture. What you will do Create information systems to monitor and guide multi-strategy, market-specific autonomous trading systems. Establish acceptance criteria for new trading strategies. Partner with risk management to conduct risk assessments and quantitative risk modeling. Collaborate with software engineers, quantitative researchers, and finance teams to bring new assets to market and reach business objectives. Requirements Experience managing P&L as a quantitative portfolio manager. Strong foundation in applied mathematics, probability, statistics, and numerical algorithms. Knowledge of optimization techniques used in finance. Proficiency in programming, particularly Python. Graduate degree in mathematics, statistics, machine learning, computer science, physics, or a related quantitative discipline. Strong communication and collaboration skills.

Growth Strategist Customer Experience · New York City Full-time NYC-based $130,000–150,000 Hello! I’m Lisa, and I head the Customer Experience team at Mutiny. Our team is responsible for driving the key metrics that define our success: time to value, customer retention, and the expansion of our customer base. Above all, we are deeply committed to our customers. We strive to ensure that every interaction leaves our customers feeling empowered, knowledgeable, and confident in their partnership with us. We want them to know that working with Mutiny is a unique experience unlike any vendor relationship they've had before. As the core Customer Experience team, we are not only responsible for creating but also sustaining the culture of excellence in CX at Mutiny. We set the standard for what it means to excel in this field and build the foundational values for future team members. We are looking for a Growth Strategist—essentially our version of a Customer Success Manager—to engage directly with our customers and maximize their success with Mutiny. This role will straddle the line between customer success and marketing strategy, requiring you to be a trusted advisor, innovative problem solver, and product expert all rolled into one. If you are passionate about driving growth, revel in seeing customers succeed, and are eager to contribute to building something special from the ground up, I would love to connect with you. Your Responsibilities You will own a portfolio of managed accounts—those customers who are not on a self-service plan—guiding them from onboarding through renewal and expansion. This entails teaching customers how to leverage Mutiny’s AI-driven platform to create impactful marketing and sales assets while ensuring they feel supported throughout their journey. Additionally, you will gather insights from individual customer interactions to enhance the entire team's knowledge base. If you discover improved onboarding methods, more effective ways to conduct Executive Business Reviews (EBRs), or innovative strategies that yield results, you will document and share those findings with the team. Your goal will be to leave every process better than you found it. Who Should Apply You are genuinely passionate about customer success. Achieving significant milestones for your customers is what motivates you to excel. Their goals are your goals. You thrive on being the expert. You dive deep into understanding how our product works, how our customers' businesses operate, and how to bridge the two effectively. You create “aha” moments by customizing your advice to meet each customer’s unique needs. You establish trust quickly. Customers feel like you are genuinely invested in their success, and they rely on your insights and guidance.