Senior Associate, Product Operations | Housing

About EliseAIAt EliseAI, we are dedicated to transforming the essential sectors of housing and healthcare. We understand that securing a home and accessing quality healthcare should not be a struggle, and we are committed to making these services more accessible and efficient. By seamlessly integrating AI agents into established workflows, we enhance operational efficiency, cut costs, and elevate user experiences across the board.Housing: Our platform simplifies the apartment touring process, lease signing, maintenance requests, and communication with property teams, all in one convenient location.Healthcare: We streamline appointment scheduling, intake form completion, and patient-provider communications, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can reduce manual labor, enhance accessibility, and provide a cohesive experience across vital services. We recently completed a $250 million Series E funding round led by Andreessen Horowitz to accelerate our mission.About The RoleAs EliseAI expands into new product lines for large, sophisticated customers, we are placing significant investment into the development, launch, and scaling of these products.The Senior Associate in Product Operations will play a critical role in the creation and deployment of products that propel our business forward. Acting as an integral part of the Product team, you will collaborate closely with Engineering, Solutions Engineering, Customer Success, Data, and Product Marketing to ensure successful product launches. This position offers substantial ownership over execution, quality, and speed of iteration as we grow this dynamic business line.Key ResponsibilitiesFoster cross-functional collaboration with Implementation, Customer Success, Engineering, and Product teams to drive pilot execution from planning through to delivery and assessment.Design, implement, and oversee comprehensive project plans, ensuring all key deliverables are achieved while providing transparent updates on challenges, risks, and project status.Continuously assess project progress, integrating client feedback to inform and enhance processes.

About EliseAIAt EliseAI, we are dedicated to transforming essential industries like housing and healthcare. We believe that everyone deserves access to a quality home and healthcare services, yet these are often challenging to secure. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, reduce costs, and elevate user experiences for all stakeholders.Housing: We streamline the process for renters, simplifying apartment tours, lease signings, maintenance requests, and ongoing communication with property management—bringing all the essential services into a singular, user-friendly platform.Healthcare: We facilitate easy appointment scheduling and form completion, empowering patients to engage with their healthcare providers and focus on their well-being rather than paperwork.EliseAI enables organizations to minimize manual tasks, enhance accessibility, and provide a cohesive experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further this mission.About The RoleAs a Senior Associate on the New Verticals team, you will play a crucial role in identifying, incubating, launching, and scaling innovative products and market opportunities from inception to maturity. Your contributions will include strategic analysis, direct client engagement, project management support, and close collaboration with cross-functional teams. This position demands strong analytical capabilities, adaptability, and exceptional execution skills.Key ResponsibilitiesLaunching and Scaling New Verticals:Assist in the execution and scaling of new products by coordinating cross-functional teams (Product, Engineering, Go-To-Market, Operations, Customer Success), tracking milestones, and managing critical deliverables.Engage directly with clients to analyze their workflows and objectives to ensure successful product launches and user adoption.Monitor product performance metrics, customer feedback, and market trends to inform product feature development and go-to-market strategies.Contribute to the development of go-to-market strategies, encompassing segmentation, positioning, pricing, and launch planning.

About EliseAIEliseAI is on a mission to transform vital sectors such as housing and healthcare. We believe that securing a place to live and accessing quality healthcare should be straightforward for everyone. By leveraging AI agents, we enhance existing workflows, boost efficiency, lower costs, and enrich the overall experience for users.Housing: Our platform streamlines the rental process, making it easier for tenants to tour apartments, sign leases, manage maintenance requests, and communicate effectively with property management—all from a single interface.Healthcare: We simplify the healthcare journey by facilitating appointment scheduling, streamlining intake forms, and enhancing communication between patients and providers, allowing everyone to prioritize health over paperwork.At EliseAI, organizations can minimize manual tasks, enhance accessibility, and deliver a cohesive experience across essential services. Recently, we secured a $250 million Series E funding led by Andreessen Horowitz, which will help us accelerate our mission.About The RoleWe are seeking a Senior Associate for Strategy & Operations within our housing division. This role involves supporting high-impact projects that drive growth and scalability throughout the organization. Ideal candidates will thrive in uncertain environments, enjoy cross-department collaboration, and take ownership of results. You will collaborate closely with Sales, Product, Customer Success, and Engineering teams to tackle critical challenges—whether it’s enhancing our market approach, refining client onboarding processes, or developing internal systems that promote smarter operations.Key ResponsibilitiesLead strategic projects across the customer lifecycle, from enhancing sales performance and developing pricing strategies to optimizing implementation and post-sale support.Assess client workflows and usage metrics to uncover automation opportunities, promote deeper product adoption, and achieve better outcomes.Collaborate with Sales, Product, and Customer Success teams to refine our value proposition and delivery methods for customers.Create internal processes and playbooks to facilitate scaling across sales, onboarding, support, and customer expansion.Engage with leadership to...

About EliseAIAt EliseAI, we are dedicated to transforming vital sectors, particularly housing and healthcare. We recognize that securing a place to live and accessing quality healthcare should not be a challenge. By seamlessly integrating AI agents into current workflows, we enhance efficiency, cut costs, and elevate the overall experience for all users.Housing: We streamline the processes for renters, simplifying apartment tours, lease signings, maintenance requests, and ongoing communication with property teams—consolidating everything needed for a home into a single platform.Healthcare: We simplify appointment scheduling, intake forms, and facilitate communication between patients and providers, allowing everyone to prioritize health over paperwork.At EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a cohesive experience across essential services. We recently completed a $250 million Series E funding round led by Andreessen Horowitz to further our mission.About The RoleEliseAI is in a phase of rapid expansion into new product lines catering to large, sophisticated clients, and we are making significant investments in our product development processes.As a Product Operations Manager, you will be pivotal in steering this next growth phase. Your role will place you at the core of product development, collaborating closely with Product and Engineering teams to transform ambitious concepts into dependable, enterprise-ready solutions. This position grants you substantial ownership over execution, quality of launches, and speed of iterations as we expand a high-growth business line.You will engage with both the product's surface area and the underlying data, employing technical and analytical skills to enhance quality, drive adoption, and accelerate speed.Key ResponsibilitiesConvert product requirements into explicit, actionable workflows through specifications, diagrams, and identification of edge cases.Conduct comprehensive discovery sessions with new clients to grasp their needs and requirements.Lead launch readiness initiatives and coordinate with cross-functional stakeholders throughout the release process.Monitor product performance and iterate on improvements based on user feedback and analytics.

Role Overview eliseai is hiring a Senior Manager, Product Strategy and Operations to focus on New Verticals in the Housing sector. This position is based in New York City. What You Will Do Work closely with teams across the company to guide product direction for new housing-related verticals Lead strategic initiatives from planning through execution Analyze market trends and identify opportunities to strengthen our product lineup Support operational improvements that increase efficiency and impact Who We’re Looking For Experience shaping product strategy and operations, ideally within housing or related sectors Strong ability to collaborate with cross-functional groups Comfort making decisions based on market analysis and data

About EliseAIAt EliseAI, we are revolutionizing critical industries such as housing and healthcare, striving to make essential services more accessible. Finding a place to live and obtaining quality healthcare should not be a struggle, yet many face challenges in securing both.Our innovative approach integrates AI agents seamlessly into current workflows, enhancing efficiency, reducing costs, and elevating the overall experience for users.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with their property team, consolidating everything they need for their homes into one platform.Healthcare: We simplify appointment scheduling, intake forms, and facilitate communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a cohesive experience across vital services. Recently, we celebrated securing a $250 million Series E round led by Andreessen Horowitz, propelling our mission forward.About The RoleWe are seeking a dynamic GTM Strategy & Operations Senior Associate to spearhead projects and deliver strategic insights that unlock growth. This role transcends traditional operations; we need an individual dedicated to understanding customer needs, driving value, and collaborating closely with sales, product, and leadership to scale successful initiatives. You will play a pivotal role in shaping our market positioning, sales strategies, and product delivery.This position is perfect for someone with a consulting or high-performing strategy background who is eager to take ownership of outcomes. You will have the opportunity to work quickly, engage across various functions, and make an impact on everything from sales strategies to customer growth and enterprise pricing.Key ResponsibilitiesAnalyze customer interactions, win/loss metrics, competitive landscape, and sales performance to identify winning strategies.Lead and implement initiatives aimed at enhancing sales velocity, conversion rates, and expansion results.Collaborate closely with Account Executives (AEs), Customer Success Managers (CSMs), and clients to improve value communication, demonstrate ROI, and differentiate from competitors.

About EliseAIAt EliseAI, we are revolutionizing critical sectors such as housing and healthcare. These essential services should be accessible to all, and our mission is to streamline their delivery. By embedding AI agents into current workflows, we enhance efficiency, lower costs, and elevate user experiences.Housing: Our platform transforms how renters access housing services, from apartment tours to lease signing and maintenance requests, all in one convenient location.Healthcare: We simplify the process for patients to schedule appointments, fill out intake forms, and communicate with healthcare providers, allowing them to prioritize their health over paperwork.With EliseAI, organizations minimize manual tasks, enhance accessibility, and provide a cohesive experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleWe are seeking a GTM Strategy & Operations Senior Associate who will spearhead projects and glean strategic insights that drive growth. This role transcends traditional operations; we want someone who is eager to engage with customers, understand value drivers, and collaborate closely with sales, product teams, and leadership to scale successful initiatives. You will play a pivotal role in how we position, market, and deliver our products.This position is perfect for someone with a background in consulting or high-performance strategy, ready to take charge of results rather than just advising. You will have the opportunity to act swiftly, work across departments, and impact everything from sales strategies to customer expansion and enterprise pricing.Key RequirementsAnalyze customer conversations, win/loss trends, competitive insights, and sales performance to identify growth opportunities.Lead and implement projects to enhance sales velocity, conversion rates, and expansion results.Collaborate with Account Executives, Customer Success Managers, and clients to refine value communication, demonstrate ROI, and differentiate from competitors.

About EliseAIAt EliseAI, we are dedicated to transforming critical sectors such as housing and healthcare. Access to quality housing and healthcare should not be a challenge, yet it often is. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and enrich the user experience across the board.Housing: We streamline the process for renters, making apartment tours, lease signings, maintenance requests, and communication with property teams effortless—all in one user-friendly platform.Healthcare: We simplify appointment scheduling, intake form completion, and provider communication, allowing patients to focus on their health rather than paperwork.By leveraging AI, EliseAI empowers organizations to minimize manual tasks, enhance accessibility, and provide seamless interactions in essential services. Recently, we secured a $250 million Series E funding led by Andreessen Horowitz to further our mission.About The RoleAs the New Verticals Manager, you will take the lead in exploring, developing, and launching innovative products and market opportunities from the ground up. This position is pivotal in driving our growth and enhancing our market presence. You will be expected to demonstrate strategic insight, possess deep knowledge of market dynamics, collaborate effectively across functions, and have a proven record of launching successful products or entering new markets. Your influence will be key in defining product direction and go-to-market strategies.Key ResponsibilitiesProduct and Market Strategy:Lead initiatives to identify, assess, and launch new product opportunities through comprehensive feasibility studies, market analysis, and competitive reviews.Develop and manage robust go-to-market strategies, focusing on market segmentation, positioning, pricing, and execution of product launches.Collaborate with cross-functional teams including Product, Engineering, Go-To-Market (GTM), and Customer Success to ensure alignment and successful product rollouts and expansions.Stay attuned to market trends, customer insights, and competitive shifts to continually refine and enhance product offerings.

About EliseAIAt EliseAI, we are dedicated to revolutionizing crucial sectors such as housing and healthcare. Everyone deserves a safe place to call home and access to top-quality healthcare, yet navigating these services can often be a challenge. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, minimize costs, and elevate the overall experience for users.Housing: Our platform simplifies the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with their property management—all in one convenient location.Healthcare: We streamline scheduling appointments and completing intake forms, empowering patients to focus on their health rather than administrative tasks.Through EliseAI, organizations can significantly reduce manual work, enhance accessibility, and provide a cohesive experience across vital services. Recently, we secured a $250 million Series E round led by Andreessen Horowitz to accelerate our mission.About the RoleAs a Senior Product Marketing Manager, you will play a pivotal role in shaping the positioning and messaging of our AI solutions for the housing sector. Your efforts will directly impact how customers perceive EliseAI and our offerings as we finalize our product positioning strategy. You will be responsible for developing and implementing go-to-market strategies, creating engaging messaging, and driving product launches to foster adoption. By collaborating with cross-functional teams in product, engineering, sales, and customer success, you will ensure cohesive execution and provide strategic direction for our housing market approach. This role is integral to achieving tangible outcomes and advancing product marketing as EliseAI continues to grow.

About EliseAIAt EliseAI, we are dedicated to enhancing crucial sectors such as housing and healthcare. These are fundamental needs for everyone, yet securing them can often be a challenge. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users in these essential services.Housing: We streamline the process for renters by simplifying apartment tours, lease signings, maintenance requests, and ongoing communication with property teams—bringing all necessary resources into one cohesive platform.Healthcare: We facilitate appointment scheduling, intake form completion, and effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to further our mission.About The RoleWe are seeking a passionate Senior Product Solutions Analyst who excels at tackling complex challenges, is committed to delivering outstanding customer experiences, and is eager to expand their skill set. In this role, you will gain valuable exposure to technical problem-solving, systems thinking, and product knowledge, while honing essential communication and troubleshooting abilities within a client-facing engineering context. We prioritize the growth of our team, making this position an excellent opportunity for those looking to transition into deeper technical ownership.This role is well-suited for individuals with a strong technical background who aspire to evolve from support roles into solution architecture, systems thinking, and product-related problem-solving.You will play a pivotal role in guiding clients through EliseAI’s platform, with your insights directly informing our technical solutions and product enhancements.Key ResponsibilitiesDeliver Tier 2 technical support to clients through Zendesk, ensuring issues are resolved quickly and accurately.Investigate, troubleshoot, and resolve complex technical challenges, escalating issues when necessary.Serve as a subject matter expert, providing insights and recommendations to enhance product offerings and processes.

About EliseAIAt EliseAI, we are revolutionizing the essential sectors of housing and healthcare. We believe that everyone deserves a safe place to live and access to quality healthcare, yet these necessities are often challenging to attain. By seamlessly integrating AI agents into current workflows, we enhance efficiency, lower costs, and create a better experience for all users.Housing: We streamline the apartment rental process, making it easier for renters to tour, sign leases, submit maintenance requests, and communicate with their property management teams—all in one convenient platform.Healthcare: We simplify appointment scheduling, intake form completion, and enhance patient-provider communication, allowing individuals to focus on their health rather than paperwork.With EliseAI, organizations can minimize manual processes, enhance accessibility, and deliver a streamlined experience across vital services. We have recently secured a $250 million Series E funding round led by Andreessen Horowitz to expedite our mission.About The RoleWe are seeking a Senior Manager for Strategy & Operations within our housing division at EliseAI. This pivotal role involves leading high-impact projects that foster growth and scalability throughout the organization. Ideal candidates thrive in ambiguous environments, enjoy cross-team collaboration, and take ownership of results. You will collaborate closely with Sales, Product, Customer Success, and Engineering to tackle pressing challenges—whether it’s enhancing our go-to-market strategies, refining client onboarding processes, or developing internal systems that facilitate smarter operations.Key ResponsibilitiesLead cross-functional strategic initiatives throughout the entire customer lifecycle—from boosting sales performance and refining pricing strategies to optimizing implementation and post-sale workflows.Examine client workflows and usage patterns to uncover opportunities for automation, increased product adoption, and enhanced outcomes.Collaborate with Sales, Product, and Customer Success teams to perfect our value proposition and delivery methods for customers.Develop internal processes and playbooks that facilitate scalability across sales, onboarding, support, and customer expansion.Partner with leadership to uncover strategic insights and drive initiatives that enhance operational effectiveness.

About EliseAIAt EliseAI, we are revolutionizing critical sectors such as housing and healthcare. We believe that everyone deserves a safe place to live and access to high-quality healthcare, yet these essentials are often difficult to obtain. By seamlessly integrating AI agents into established workflows, we enhance efficiency, lower costs, and elevate user experiences.Housing: Our platform simplifies the rental process, enabling tenants to easily tour apartments, sign leases, submit maintenance requests, and maintain communication with property management—all from one convenient app.Healthcare: We streamline the healthcare experience by facilitating appointment scheduling, intake form completion, and communication with healthcare providers, allowing patients to focus on their health rather than administrative tasks.With EliseAI, organizations can minimize manual workloads, enhance accessibility, and provide a cohesive experience across vital services. Recently, we secured a $250 million Series E funding led by Andreessen Horowitz to further our mission.About The RoleAs a Senior Associate in Strategy & Planning, you will be instrumental in launching strategic initiatives, driving market expansion, and shaping the overall direction of the company’s strategy. The ideal candidate will be a proactive, analytical thinker with exceptional cross-functional collaboration skills aimed at achieving significant business outcomes. You will work alongside senior leadership, contribute to high-priority projects, and generate data-driven insights to inform critical decisions.Key ResponsibilitiesStrategic Initiatives Development:Collaborate with the Chief Strategy Officer and senior executives to aid in developing and implementing innovative strategic initiatives aligned with company objectives.Assist in conducting market research and competitive analysis, providing valuable insights to guide strategic decisions.Help create detailed project plans, including timelines and resource allocations, to ensure successful execution of strategic initiatives.AI Transformation Strategy:Support the integration of AI technologies, enhancing operational efficiency and service delivery.

Join Alloy: Your Future Awaits! At Alloy, we address the identity risk challenges faced by companies offering financial products. Our platform empowers over 800 of the largest financial institutions and fintechs to combat fraud, manage credit, and ensure compliance, all while gaining a clearer understanding of their customers. Guided by our core values—Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences—we aim to cultivate a workplace where everyone can flourish and feel a sense of belonging. Our efforts have repeatedly earned us accolades such as being recognized by Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, and Best Fintech to Work for by American Banker. Discover more about our investors and our mission here. About the Team We are on the lookout for a Senior Product Operations Manager to collaborate closely with our Product and Engineering teams. This role will involve creating cross-functional processes, launching innovative products, and enhancing team collaboration to maximize value delivery. Reporting directly to the Sr. Director of Operations, you will work in tandem with the CTO, VP of Product, and P&E leaders. Your contributions will be pivotal in establishing processes and insights that support a high-performing product engineering organization and facilitate the development of a world-class product. Alloy embraces a hybrid work environment designed to promote collaboration and community, with local employees working onsite three days per week and remote employees visiting the office once a quarter.

About EliseAIAt EliseAI, we are revolutionizing critical sectors such as housing and healthcare. Everyone deserves a safe place to call home and easy access to quality healthcare, yet these essentials are often difficult to secure. By seamlessly integrating AI-driven solutions into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for all involved.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and connect with their property management team—all in one convenient platform.Healthcare: We simplify appointment scheduling, intake forms completion, and enhance patient-provider communication, allowing everyone to prioritize health over bureaucracy.With EliseAI, organizations can minimize manual tasks, improve accessibility, and offer a unified experience across essential services. We are proud to have recently secured a $250 million Series E funding round led by Andreessen Horowitz to further our mission.About The RoleThe Product Solutions team at EliseAI comprises experts dedicated to resolving issues and answering inquiries for our customers. As Product Solutions Analysts, you will possess extensive knowledge of our clients' unique configurations and system data access. Your role will involve collaborating with various internal teams to troubleshoot customer challenges and ensure an outstanding customer experience.Key ResponsibilitiesDeliver tier 1 and tier 2 technical support to clients via Zendesk, our ticketing system, ensuring prompt resolution of issues.Investigate, troubleshoot, and resolve intricate technical challenges, escalating to appropriate internal teams when necessary.Maintain clear documentation and communication with clients throughout the support lifecycle, adopting a customer-centric approach in each interaction.Collaborate with other teams within Product Solutions to relay user feedback, identify recurring issues, conduct audits, and contribute to product enhancements.Update and maintain internal knowledge base articles, FAQs, and user guides to improve self-service resources for clients.

About EliseAIAt EliseAI, we are dedicated to transforming critical industries such as housing and healthcare. Securing a place to live and accessing quality healthcare should not be a challenge. By embedding AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for all stakeholders.Housing: We streamline the process for renters to tour apartments, finalize leases, submit maintenance requests, and maintain communication with their property management teams—all in one integrated platform.Healthcare: Our solutions simplify appointment scheduling, intake form completion, and facilitate clear communication between patients and providers, allowing everyone to focus on health rather than paperwork.At EliseAI, we empower organizations to minimize manual tasks, enhance accessibility, and provide seamless experiences across essential services. Our recent success in raising a $250 million Series E round led by Andreessen Horowitz will further accelerate our mission.About The RoleAs a member of EliseAI’s Technical Solutions & Support team, you will be a subject matter expert responsible for addressing customer inquiries and resolving issues. You will have a comprehensive understanding of our client configurations and access to system data, collaborating with other internal teams to troubleshoot problems and enhance the customer experience.Key ResponsibilitiesGain a profound understanding of our systems, customers, and their optimal interactions:Facilitate client onboarding and adapt their preferences into our system settings.Understand the integration of our systems with client email, calendar, CRM, and property management tools.Comprehend client business operations and the implications of reported issues.Deliver outstanding, client-focused support:Communicate promptly, clearly, and professionally with clients to identify their issues, reproduction steps, and the business impact.Actively collaborate with internal teams to resolve issues swiftly and effectively.

About EliseAIAt EliseAI, we are revolutionizing critical sectors such as housing and healthcare. Access to quality housing and healthcare is essential, yet many face challenges in securing both. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and enrich the user experience for all stakeholders.Housing: We streamline the apartment touring process, lease signing, maintenance requests, and communication with property management, consolidating everything renters need into one comprehensive platform.Healthcare: We simplify appointment scheduling, intake form completion, and patient-provider communication, allowing individuals to concentrate on their health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding led by Andreessen Horowitz to expedite our mission.About The RoleWe are seeking a Strategy & Operations Manager for our housing division to spearhead impactful projects that foster growth and scalability throughout the organization. This generalist role is perfect for individuals who thrive in dynamic environments, enjoy cross-team collaboration, and are eager to drive results. You will closely engage with Sales, Product, Customer Success, and Engineering teams to tackle essential challenges—whether that involves refining our go-to-market strategies, enhancing client onboarding, or developing internal systems that facilitate smarter operations.Key ResponsibilitiesLead cross-functional strategic initiatives across the entire customer lifecycle—from boosting sales performance and pricing strategies to optimizing the implementation and post-sale processes.Examine client workflows and usage patterns to uncover opportunities for automation, deeper product integration, and improved outcomes.Collaborate closely with Sales, Product, and Customer Success teams to enhance how we position and deliver value to our customers.Develop internal processes and playbooks to support scalability across sales, onboarding, support, and customer expansion.Partner with leadership to identify insights that drive strategic direction.

Product Operations & Support AssociateWeekend Coverage | Saturday–Wednesday (8:00 AM–5:00 PM ET)About Latent HealthAt Latent Health, we are revolutionizing the healthcare landscape by developing an AI-driven platform that enhances clinical workflows, minimizes administrative tasks, and boosts both operational and financial performance for healthcare systems. Through our innovative, explainable, and scalable applied LLM technology, we partner with top hospital systems to elevate patient outcomes and streamline collaboration among care teams and operational leaders.As a dynamic Series B company backed by prestigious investors, we are looking for individuals who thrive in fast-paced environments, embrace challenges, and are passionate about transforming healthcare on a large scale.About the RoleAs a Product Operations & Support Associate, you will be an essential member of our Customer Enablement team, providing empathetic, efficient, and high-quality support to our users. This role is perfect for proactive problem-solvers who can juggle multiple tasks, navigate complex technical issues, and create seamless support experiences.Schedule: Saturday–Wednesday, 8:00 AM–5:00 PM ET, including weekend coverage as part of the standard workweek.What You’ll DoAct as the primary contact for customer inquiries, providing accurate, empathetic, and timely resolutions for technical and product-related issues (AI output quality, application access, authentication, error logs, etc.).Effectively manage multiple competing priorities while ensuring high responsiveness, reliability, and accountability during support shifts.Collaborate with cross-functional teams to troubleshoot complex issues, escalate as necessary, and ensure a superior customer experience.Cultivate and maintain a deep understanding of Latent’s products, features, and workflows.Document customer interactions, issues, and feedback to drive ongoing product and process improvements (FAQs, knowledge base content, internal documentation).Independently manage tasks while contributing to team workflows and the continuous enhancement of support operations.What You BringMinimum of 2 years of experience in a customer support or product operations role, preferably within a high-tech or fast-paced environment.

About EliseAIAt EliseAI, we are transforming critical sectors like housing and healthcare. Everyone deserves a home and access to quality healthcare, yet navigating these essential services can often be challenging. By deeply integrating AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for everyone involved.Housing: We streamline the process for renters to tour apartments, finalize leases, submit maintenance requests, and maintain communication with their property teams—consolidating everything they need for their homes in one convenient platform.Healthcare: We simplify appointment scheduling, facilitate the completion of intake forms, and enhance patient-provider communication, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a seamless experience across vital services. We recently secured a $250 million Series E funding led by Andreessen Horowitz to expedite this mission.The Growth Strategy TeamThe Growth Strategy team plays a pivotal role in shaping how EliseAI is perceived, valued, and positioned in the marketplace. We take charge of the platform's identity and every product within it, designing and implementing high-impact growth strategies that propel the company forward and generate leads.Operating like a startup within a startup, Growth Strategy is driven by the intensity and ownership of a founding team, leveraging the resources, market access, and product depth of a well-funded Series E company. Our mission is to take products and platform capabilities from vague to sharply defined, executing against that positioning across all market touchpoints. This role demands deep cross-functional collaboration (with Product, Sales, Engineering, Leadership) and founder-level responsibility from day one.Team members are expected to embody the best of EliseAI: strategic thinkers with a profound understanding of context, technical proficiency, and complete ownership of execution. You will transition smoothly between crafting compelling product narratives and building the automated systems that enable large-scale delivery—balancing go-to-market strategies with direct engagement with data, tools, and infrastructure to bring these plans to fruition.

About EliseAIAt EliseAI, we are transforming the essential sectors of housing and healthcare. We believe that everyone deserves a safe home and access to quality healthcare, yet these necessities can often feel out of reach. By seamlessly integrating AI agents into existing processes, we enhance efficiency, cut costs, and elevate the overall experience for users.Housing: We streamline the rental experience by simplifying apartment tours, lease signing, maintenance requests, and communication with property management—all in one convenient platform.Healthcare: We facilitate appointment scheduling, intake form completion, and patient-provider communications, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a fluid experience across vital services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz, propelling our mission forward.About The RoleWe are seeking a Senior Manager of Go-To-Market Strategy and Operations to spearhead projects and drive strategic insights that fuel growth. This role goes beyond internal operations; we want someone who will engage directly with customers, understand value drivers, and collaborate with sales, product, and leadership to scale our successful strategies. You will play a key role in shaping how we position and deliver our offerings in the marketplace.This position is perfect for a candidate with a consulting or high-performance strategy background who is eager to take ownership of outcomes rather than merely advising on them. You will have the opportunity to act quickly, work cross-functionally, and influence various aspects from sales tactics to customer growth and enterprise pricing.Key RequirementsAnalyze customer conversations, win/loss trends, competitive insights, and sales performance to identify where we excel.Lead and implement projects that enhance sales velocity, improve conversion rates, and drive expansion outcomes.Collaborate directly with Account Executives and clients to refine our communication of value, demonstrate ROI, and distinguish ourselves from competitors.Design and execute ...

About EliseAIAt EliseAI, we are dedicated to transforming essential sectors such as housing and healthcare. We recognize that securing a home and accessing quality healthcare can often be challenging. By seamlessly integrating advanced AI agents into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for users.Housing: We revolutionize the rental process by simplifying apartment tours, lease agreements, maintenance requests, and communication with property management—all in one unified platform.Healthcare: We streamline appointment scheduling and form completion, enabling patients to focus on their health rather than paperwork.With EliseAI, organizations minimize manual tasks, enhance accessibility, and provide a cohesive experience across vital services. We recently secured a $250 million Series E funding led by Andreessen Horowitz to further our mission.About The RoleAs a Solutions Engineer at EliseAI, you will play a pivotal role in our product launch and support initiatives. Collaborating closely with clients, support engineers, and customer success managers, you will ensure seamless product implementations and effective troubleshooting. Your responsibilities will include developing launch tools, acquiring in-depth knowledge of product functionalities, and delivering training and escalation support.Key ResponsibilitiesConduct comprehensive discovery sessions with new clients to understand their product areas and needs.Serve as the liaison for Support Engineers within your product area, fostering alignment and collaboration.Develop and oversee roadmaps for self-service launch tools and internal launch settings, ensuring quality assurance processes are in place.Deliver in-depth technical support and guidance to prospects, including product demonstrations, presentations, and clarification of complex technical concepts.Assist Customer Success Managers throughout product implementations and act as a partner for training and escalation issues.Provide troubleshooting support and escalate issues as necessary to ensure customer satisfaction.