Production Support Engineer

At HHAeXchange, we are pioneering the future of home and community-based care. Established in 2008, our mission is to provide a comprehensive, end-to-end homecare solution that empowers individuals with disabilities and the elderly to flourish within their communities. Our dedicated team is committed to revolutionizing healthcare by creating a connected ecosystem that integrates patients, personal care providers, managed care organizations, and state agencies.We are on the lookout for a Production Support Engineer who will take charge of ensuring the reliability and operational health of our Ruby on Rails platform. This position is perfect for an early-career software engineer who is enthusiastic about understanding large production systems, enjoys resolving real-world issues, and aspires to evolve into a full software engineering role over time. This is a hands-on engineering role focused on production troubleshooting, incident response, and tooling rather than a call-center or ticket-routing position. You will collaborate closely with senior engineers, DevOps, and product teams to diagnose issues, inspect data, execute scripts, and develop internal tools that expedite the detection and resolution of production problems.As production load permits, this role will also engage in application code and internal tooling, with a clear pathway for growth into a broader Software Engineer role.To thrive in this role, candidates must be able to perform each essential job duty satisfactorily, with or without reasonable accommodation. We are committed to making reasonable accommodations for individuals with disabilities to facilitate the performance of essential functions.

About the Role Anthropic is looking for a Product Support Manager to oversee customer support efforts and help deliver a smooth experience for users. This position is based in San Francisco, New York City, or Seattle. What You Will Do Lead and manage the support team Develop strategies to improve support operations Implement practices that raise customer satisfaction Focus on solving problems efficiently Promote clear and effective communication within the team and with users Continuously refine support processes for better outcomes Location San Francisco, CA | New York City, NY | Seattle, WA

About AvocaAt Avoca, we are revolutionizing customer engagement within the home service industry. Our innovative platform utilizes AI-driven conversational agents to efficiently manage high-value inbound calls, including job bookings, lead qualification, and revenue enhancement—all with unparalleled speed and consistency compared to traditional call centers.Having expanded to 85 employees in less than two years, we foster a vibrant in-office culture in New York City. In a thriving market exceeding $500 billion, where every missed call can translate into lost revenue, we are at the forefront of defining the future of AI-enhanced customer interactions.Our rapid growth has allowed us to serve some of the most significant brands in home services, achieving a remarkable 10x growth in 2025. Our dedicated in-office team in NYC is driven to capture a massive and underserved market, as 85% of missed calls go to competitors. Every new team member here makes an immediate and impactful contribution.About the RoleWe are looking for a hands-on Support Engineer who thrives on solving problems, diagnosing system behaviors, and helping customers in real-time. As a Support Engineer at Avoca, your primary focus will be on addressing customer issues and support tickets across our production systems.You will be empowered to independently debug issues, analyze configuration, workflows, and data flows, and drive resolutions with minimal handoff. This role demands strong execution, technical acumen, and effective communication, while closely collaborating with Solutions Engineers and the Engineering team for broader system changes.Support Engineers are essential to ensuring our customer deployments operate smoothly. Your efforts will significantly influence customer trust, product reliability, and our ability to scale efficiently.What You’ll DoIndependently troubleshoot issues by analyzing system states, configurations, workflows, and data flows.Diagnose complex issues involving classification logic, pricing, availability, scheduling, objection handling, and other configurable behaviors. Manage customer support tickets from investigation to resolution.Utilize internal tools and AI-assisted workflows to investigate and resolve issues in a timely manner.Maintain rigorous operational standards in triage, prioritization, and customer communications.Identify recurring issues and patterns to enhance overall system reliability over time.What You'll Bring3–6+ years of experience in a technical, execution-focused role.

About Us:Modal is revolutionizing the AI landscape. With instant GPU access, rapid container startups, and integrated storage solutions, we empower AI teams to seamlessly train models, execute batch jobs, and deliver real-time inference. Our clients, including industry leaders like Suno, Lovable, and Substack, trust Modal to transition from prototypes to production effortlessly without the complexities of infrastructure management.Based in the vibrant hubs of New York City, San Francisco, and Stockholm, we are a fast-growing team that has achieved a remarkable 9-figure ARR and recently secured a Series B funding at a $1.1 billion valuation. Thousands of customers depend on us for their AI workloads, and we are proud to support innovators like Lovable, Scale AI, Substack, and Suno.Joining Modal means becoming part of one of the most dynamic AI infrastructure companies in its early stages, offering numerous growth opportunities. Our diverse team consists of creators of well-known open-source projects (e.g., Seaborn, Luigi), esteemed academic researchers, international competition medalists, and seasoned engineering and product leaders with years of expertise.The Role:We are seeking a dedicated Support Engineer who will serve as the voice of our customer experience. As our user base expands, we require an individual capable of delivering outstanding support to developers creating the next generation of AI applications. Your responsibilities will include:Providing timely and effective responses to customer inquiries via email, chat, and support tickets.Diagnosing technical issues related to Modal's platform, Python environments, and deployment workflows.Assisting users by navigating documentation, tutorials, and best practices for utilizing Modal.Escalating intricate technical issues to engineering teams with clear context and reproducible steps.Enhancing and maintaining our knowledge base, FAQs, and support documentation.Tracking prevalent support requests and collaborating with product teams to pinpoint areas for platform enhancements.Monitoring community channels (Slack, Reddit, etc.) and providing valuable responses to user inquiries.Working alongside sales and customer success teams to ensure a seamless onboarding experience for customers.Identifying and conveying customer feedback to guide product development.

At Bubble, we are driven by a powerful mission: to empower individuals to create software effortlessly. We believe that anyone with a visionary idea should have the tools to bring it to life. Our cutting-edge AI-driven visual development platform makes software creation accessible to everyone—from first-time entrepreneurs to established enterprise teams. With Bubble, users can transform their concepts into fully functional, scalable applications across web, iOS, and Android platforms, all without writing or managing a single line of code.As the only comprehensive, cross-device no-code platform available, with over 5 million users spanning more than 100 countries, Bubble is dismantling the barriers to entrepreneurship and innovation worldwide.Our Achievements:Our platform is thriving, and our product has proven to be a game-changer. Entire VC-backed companies have been constructed using Bubble. After eight years of bootstrapping and achieving product-market fit, we successfully raised a $100 million Series A round, making us one of the fastest-growing companies in New York's tech landscape.Users can create virtually anything on Bubble, and our community stands as a testament to that. Beyond merely launching products, individuals are transforming their ideas into solid businesses. For instance, Mailead turned a $10,000 investment in a Bubble product into a $2 million valuation, while Faceless.video achieved over $1 million in ARR within a year, among many other success stories.About Our Team:The Technical Product Support team serves as an escalation point for early-stage support inquiries. We are dedicated to delivering in-depth, product-level assistance to our users when they encounter intricate, niche, or application-specific challenges.In addition to providing support, we collaborate strategically with various departments within the company—escalating platform bugs to the Engineering team, relaying user feedback to the Product team, and assisting with new product feature launches alongside our Marketing team. This close interaction with both our users and product allows many team members to specialize in various areas within the broader Support/Success organization and beyond, including sales, product, marketing, and engineering.Role Overview:As a member of our expanding Technical Product Support team, your primary responsibility will be to engage directly with our users, ensuring their success and satisfaction with our platform.

Product Operations & Support AssociateWeekend Coverage | Saturday–Wednesday (8:00 AM–5:00 PM ET)About Latent HealthAt Latent Health, we are revolutionizing the healthcare landscape by developing an AI-driven platform that enhances clinical workflows, minimizes administrative tasks, and boosts both operational and financial performance for healthcare systems. Through our innovative, explainable, and scalable applied LLM technology, we partner with top hospital systems to elevate patient outcomes and streamline collaboration among care teams and operational leaders.As a dynamic Series B company backed by prestigious investors, we are looking for individuals who thrive in fast-paced environments, embrace challenges, and are passionate about transforming healthcare on a large scale.About the RoleAs a Product Operations & Support Associate, you will be an essential member of our Customer Enablement team, providing empathetic, efficient, and high-quality support to our users. This role is perfect for proactive problem-solvers who can juggle multiple tasks, navigate complex technical issues, and create seamless support experiences.Schedule: Saturday–Wednesday, 8:00 AM–5:00 PM ET, including weekend coverage as part of the standard workweek.What You’ll DoAct as the primary contact for customer inquiries, providing accurate, empathetic, and timely resolutions for technical and product-related issues (AI output quality, application access, authentication, error logs, etc.).Effectively manage multiple competing priorities while ensuring high responsiveness, reliability, and accountability during support shifts.Collaborate with cross-functional teams to troubleshoot complex issues, escalate as necessary, and ensure a superior customer experience.Cultivate and maintain a deep understanding of Latent’s products, features, and workflows.Document customer interactions, issues, and feedback to drive ongoing product and process improvements (FAQs, knowledge base content, internal documentation).Independently manage tasks while contributing to team workflows and the continuous enhancement of support operations.What You BringMinimum of 2 years of experience in a customer support or product operations role, preferably within a high-tech or fast-paced environment.

Join brellium as a Senior Product Engineer and become a pivotal part of our innovative team. In this role, you will leverage your technical expertise to design, develop, and implement cutting-edge product solutions. You'll collaborate closely with cross-functional teams to ensure our products meet the highest standards of quality and performance.

Anthropic is hiring a Productivity Engineer to help improve how teams work across the company. This position focuses on making operations run more smoothly by designing and refining tools and workflows. Role overview Work closely with colleagues from different departments to identify areas where productivity can be increased. The goal is to create and implement solutions that boost efficiency and support ongoing innovation. What you will do Collaborate with cross-functional teams to understand their needs and challenges Design and implement productivity tools and streamlined processes Continuously optimize workflows to help teams perform at their best Location This role is based in San Francisco, CA or New York City, NY.

Join our dynamic team at Blacksmith as a Technical Support Engineer. In this role, you will be at the forefront of providing exceptional technical assistance to our clients, ensuring that their experiences with our products are seamless and satisfactory. You will troubleshoot issues, offer solutions, and collaborate with other teams to enhance our service offerings.

Join Antimetal as a Full-Stack Product Engineer, where you'll be at the forefront of crafting our core product driven by innovative AI technology. Your role will involve designing robust APIs, orchestrating system layers, and implementing essential business logic while creating seamless and user-friendly interfaces.We seek a proactive individual who thrives in tackling ambiguous challenges, managing projects from inception to completion, and effectively translating user feedback into actionable product enhancements.About AntimetalAntimetal is revolutionizing infrastructure management. Our mission is to create a platform that not only identifies and resolves issues but also anticipates them, allowing engineers to reclaim their time for what they excel at: developing exceptional products.Your Responsibilities:Develop AI-driven tools and productsDesign and implement new features across the technology stack, from backend data models to React-based frontendsEngage with users to gather insights and shape product developmentCollaborate with design teams to enhance frontend experiences and establish interaction standardsLead projects through uncertainty, breaking them into manageable milestones and ensuring timely deliveryWork closely with customers to refine features and validate the product trajectoryYour Qualifications:5+ years of experience in professional software engineering within full-stack rolesProven track record of owning projects from start to finish in a startup environmentStrong proficiency in Typescript, React, Postgres, and NestJSDemonstrated ability in product design, crafting features that resonate with usersCapability to lead initiatives through ambiguity and drive alignment across cross-functional teamsPreferred Qualifications:Experience with AI-native product developmentBackground in development tools, infrastructure, or observabilityFamiliarity with cloud infrastructure (AWS, Docker, Kubernetes, Terraform)Experience in direct customer engagement to shape product offeringsPrevious exposure to shaping product direction based on user interactions

(FinTech / Payments / Embedded Lending Platform)About Us:At ClarityPay, we are at the forefront of transforming the point-of-sale credit landscape, delivering unmatched value to merchants. With offices in both NYC and Atlanta, our rapidly expanding fintech company equips large merchants with customizable 'Pay-Over-Time' solutions, including monthly installments, Buy Now Pay Later (BNPL), and revolving credit products. We tackle intricate credit challenges with agility, accuracy, and intelligence—leveraging our extensive expertise and cutting-edge technology to achieve superior results consistently.Our clients depend on us to enhance their customer service, drive growth, and foster loyalty. Guided by our core values, we prioritize merchants, remain data-centric, understand the reasoning behind our actions, commit to continuous learning, and succeed collectively as a team. This clarity of purpose inspires our dedication to providing exceptional customer experiences swiftly and at scale.Role Overview:We are looking for a Production Support & Issue Management Specialist who will ensure the stability, reliability, and seamless operation of our production systems. This role encompasses real-time monitoring, incident response, issue documentation, and compliance reporting across our fintech platform, acting as the primary coordination point during production incidents.You will collaborate cross-functionally with Engineering, Product, Risk, Operations, and Compliance teams to minimize customer impact, swiftly resolve issues, and maintain comprehensive documentation and controls.Key Responsibilities:Production Monitoring & Support:Monitor live production systems, transaction flows, APIs, and third-party integrations.Identify, triage, and analyze production issues and system irregularities.Evaluate the impact of incidents on customers, merchants, operations, and finances.Validate resolutions and oversee platform stability following resolutions.Incident & Issue Management:Manage incident intake, prioritization, escalation, and coordination.Lead incident response discussions and maintain transparent, real-time communication with stakeholders.Document incident timelines, actions, and decisions from detection to resolution.Conduct post-incident reviews and root cause analyses.

About the RoleJoin ION's dynamic IT Service Desk team as a Level 2 IT Desktop Support Engineer, primarily located in the heart of New York City. Our team is a vibrant blend of technology enthusiasts equipped with exceptional technical expertise, practical problem-solving abilities, and a strong customer service ethos. In this role, you will engage with users through in-office interactions and remote communications via Teams chat, email, and more, supporting our clientele across the Americas. While managing daily ticketing and inquiries is essential, you will also have the opportunity to contribute to larger projects running concurrently, enhancing your professional growth.

About AvocaAt Avoca, we are redefining the way home service companies connect with their customers. Utilizing cutting-edge AI technology, our conversational agents manage every crucial inbound call with remarkable efficiency—ranging from job bookings to lead qualification—boosting revenue like never before.In less than two years, we have grown to a vibrant team of 85 employees, fostering a high-energy, in-office culture right in the heart of New York City. Operating within a $500B+ market, our innovative platform addresses the significant issue of missed calls, which often translate to lost business.We proudly support some of the industry's leading brands in home services and experienced a tenfold growth in 2025. With our dedicated in-office team, we are rapidly seizing the opportunity in a largely untapped market, where an astonishing 85% of missed calls result in customers turning to competitors. Each new team member has the chance to make a direct and noticeable impact on our success.About the RoleWe are on the lookout for a Product Engineer who excels at merging engineering expertise with a product-focused mindset. You'll take ownership of feature development from conception to launch, continually iterating based on customer feedback to enhance the user experience and achieve measurable results. Your contributions will directly influence how thousands of users interact with our AI-driven customer service platform.What You’ll DoLead the development of features spanning backend services and AI-enhanced user experiences.Transform customer insights into actionable product enhancements through swift iterations and experimentation.Work collaboratively with Product, Customer Success, and GTM teams to ensure engineering initiatives align with business goals.Maintain stringent standards for code quality, ensuring thorough testing, monitoring, and reliability.Exercise strong prioritization skills and display autonomy in adapting to evolving requirements.What You'll Bring2–4 years of full-stack engineering experience; we also welcome outstanding new graduates with relevant projects or internships.A solid understanding of AI, LLMs, or AI-assisted systems, or a strong willingness to learn quickly.A results-oriented approach: success is measured by impact, not just the number of features launched.Ability to collaborate effectively across engineering, product, and customer-facing teams.A low-ego, high-energy attitude, demonstrating resilience in a fast-paced environment.Bonus: experience in a startup environment, as a hacker, or as a founder is a plus.

At Outtake, we are dedicated to empowering trust in a rapidly evolving digital landscape. With the rise of impersonation, fraud, AI-driven scams, and identity abuse, we have developed a groundbreaking solution: an agentic AI platform designed to proactively detect, monitor, and eliminate impersonators while automating protection in mere hours, not weeks.Founded by a team of ex-Palantir, ex-CTO/founders, and ex-Notion engineers, Outtake's mission is ambitious: to become the trust layer of the modern internet. We aim to achieve this with a small, highly skilled team that values clarity, autonomy, and speed.Your RoleWe are looking for a Product Software Engineer who embodies the essence of product engineering.Engage Directly with Customers.We view customer engagement as a key competitive advantage. Our engineers communicate directly with customers, participate in calls, and engage in rapid feedback cycles. Direct, forward-deployed work is a vital component of this role, not merely support, but the quickest route to product insights.Influence Product Development.Here, engineers do not wait for complete specifications. If you identify a problem worth tackling, you are empowered to make your case, design experiments, and develop a v0 product. We value good product judgment as much as we do clean execution.Contribute Across the Stack.You will address challenges wherever they arise—whether it's backend systems handling terabytes of data, frontend workflows that simplify complex analyses, or agent frameworks that automate lengthy manual tasks. Here, titles are less important than ownership and initiative.Maintain Clarity and Focus.Our team aligns every Monday and reflects every Friday, allowing you to prioritize effectively while being attentive to signals from customers and market trends.The TeamThe team you build shapes the company you build. — Vinod KhoslaYou will collaborate with engineers from leading companies like Palantir, Notion, Meta, Microsoft, Slack, and Datadog, with many team members having founded their own startups.However, credentials are not the primary focus. Our team is passionate about craftsmanship, growth, and pursuing truth. We collaborate on challenging problems, support each other through code reviews, and provide thoughtful feedback in one-on-ones. Mentorship is intentional, allowing you to accelerate your learning in a high-expectation environment.Our vision for Outtake is to establish a long-term network of builders—individuals who will go on to lead teams, launch companies, and innovate.

Join the Innovative Team at FLORAAt FLORA, we empower the new creative class with cutting-edge tools that redefine creative expression. Our intelligent canvas integrates advanced AI models to facilitate professional-grade craftsmanship. Backed by $52 million in funding from top-tier investors like Redpoint Ventures and Menlo Ventures, we are a dynamic team of around 20 dedicated to serving a diverse clientele, including renowned brands like Pentagram, Lionsgate, and Nike.About the PositionWe are in search of a Staff Product Engineer who will take ownership of essential elements of FLORA's product. As a technical leader, you will influence our frontend systems, focusing on canvas rendering, intricate workflow interactions, and the media layer crucial for image and video editing.We need a candidate who is passionate about their craft, delivers polished work swiftly, and continuously enhances it until it stands out. You will have significant influence over the technical direction and the opportunity to shape the future of our product engineering team.In This Role, You Will:Create canvas and workflow systems that simplify complexity, enabling users to effortlessly manage intricate, multi-step pipelines.Enhance our media control layer to expand image and video editing functionalities.Deliver high-performance, visually stunning UI that meets the expectations of creative professionals.Make architectural decisions throughout our frontend stack (Next.js, Zustand, React Flow, Convex, Vercel).Implement features that encompass the entire stack.Ideal Candidates Will Have:7+ years of experience developing web applications, with a proven track record of delivering polished products at scale.5+ years of extensive experience with React and TypeScript, possessing strong views on component architecture, state management, and performance optimization.Hands-on experience in creating high-performance, visually appealing web applications.Experience in building successful products from the ground up.Demonstrated technical leadership skills: guiding direction, making architectural choices, and uplifting fellow engineers.Exceptional Candidates Might Also Possess:Experience with AI-driven applications.Familiarity with specialized web media APIs: WebGL (@react-three/fiber), WebGPU, WebCodecs, or WebAssembly.

Role overview Smith Engineering is seeking a Director of Design Engineering to lead its design team in New York City. This leader will oversee the development of engineering solutions that meet client requirements and comply with industry standards. The role involves shaping project direction and supporting the growth of a skilled group of engineers. What you will do Guide and manage the design engineering team Drive the creation of efficient, high-quality engineering designs Ensure all work aligns with client needs and industry standards Mentor and develop engineering talent within the team Influence the direction of engineering projects at Smith Engineering

Join our dynamic team at Seqholdings as a Product Engineer, where you'll play a crucial role in developing innovative products that shape the future of our industry. You will collaborate with cross-functional teams to design, prototype, and test cutting-edge solutions that meet the evolving needs of our clients. Your expertise will drive the implementation of engineering best practices and contribute significantly to product development cycles.

We are seeking an experienced Senior Product Engineer to join our dynamic team at Aura. In this role, you will play a crucial part in developing innovative products that enhance user experience and drive our company forward. You will collaborate closely with cross-functional teams to design, implement, and optimize product features, ensuring that we meet the highest standards of quality and performance.

About the Role Smith Engineering is hiring a Director of Energy Engineering to guide the energy solutions team in New York City. This senior leader will shape project direction and help set the strategy for energy initiatives across our portfolio. What You Will Do Lead a team focused on delivering energy engineering projects Develop and implement strategies that strengthen our energy solutions Oversee project execution and ensure alignment with company goals What We’re Looking For Extensive experience in energy engineering Proven leadership and team management skills Ability to drive strategic initiatives in a technical environment This position is based in New York City.

As a Product Engineer (Agents) at Antimetal, you will play a crucial role in developing our innovative platform driven by our AI agents. Your responsibilities will encompass agent orchestration, data pipelines, APIs, and user interfaces, allowing you to work across the entire technology stack to deliver insights that benefit our users.We seek a proactive individual who can collaborate effectively with both the platform and research teams, transforming experimental ideas into production-ready features while managing projects from inception to completion, even amidst uncertainty.