Product Operations & Support AssociateWeekend Coverage | Saturday–Wednesday (8:00 AM–5:00 PM ET)About Latent HealthAt Latent Health, we are revolutionizing the healthcare landscape by developing an AI-driven platform that enhances clinical workflows, minimizes administrative tasks, and boosts both operational and financial performance for healthcare systems. Through our innovative, explainable, and scalable applied LLM technology, we partner with top hospital systems to elevate patient outcomes and streamline collaboration among care teams and operational leaders.As a dynamic Series B company backed by prestigious investors, we are looking for individuals who thrive in fast-paced environments, embrace challenges, and are passionate about transforming healthcare on a large scale.About the RoleAs a Product Operations & Support Associate, you will be an essential member of our Customer Enablement team, providing empathetic, efficient, and high-quality support to our users. This role is perfect for proactive problem-solvers who can juggle multiple tasks, navigate complex technical issues, and create seamless support experiences.Schedule: Saturday–Wednesday, 8:00 AM–5:00 PM ET, including weekend coverage as part of the standard workweek.What You’ll DoAct as the primary contact for customer inquiries, providing accurate, empathetic, and timely resolutions for technical and product-related issues (AI output quality, application access, authentication, error logs, etc.).Effectively manage multiple competing priorities while ensuring high responsiveness, reliability, and accountability during support shifts.Collaborate with cross-functional teams to troubleshoot complex issues, escalate as necessary, and ensure a superior customer experience.Cultivate and maintain a deep understanding of Latent’s products, features, and workflows.Document customer interactions, issues, and feedback to drive ongoing product and process improvements (FAQs, knowledge base content, internal documentation).Independently manage tasks while contributing to team workflows and the continuous enhancement of support operations.What You BringMinimum of 2 years of experience in a customer support or product operations role, preferably within a high-tech or fast-paced environment.

About EliseAIAt EliseAI, we are dedicated to transforming the essential sectors of housing and healthcare. We understand that securing a home and accessing quality healthcare should not be a struggle, and we are committed to making these services more accessible and efficient. By seamlessly integrating AI agents into established workflows, we enhance operational efficiency, cut costs, and elevate user experiences across the board.Housing: Our platform simplifies the apartment touring process, lease signing, maintenance requests, and communication with property teams, all in one convenient location.Healthcare: We streamline appointment scheduling, intake form completion, and patient-provider communications, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can reduce manual labor, enhance accessibility, and provide a cohesive experience across vital services. We recently completed a $250 million Series E funding round led by Andreessen Horowitz to accelerate our mission.About The RoleAs EliseAI expands into new product lines for large, sophisticated customers, we are placing significant investment into the development, launch, and scaling of these products.The Senior Associate in Product Operations will play a critical role in the creation and deployment of products that propel our business forward. Acting as an integral part of the Product team, you will collaborate closely with Engineering, Solutions Engineering, Customer Success, Data, and Product Marketing to ensure successful product launches. This position offers substantial ownership over execution, quality, and speed of iteration as we grow this dynamic business line.Key ResponsibilitiesFoster cross-functional collaboration with Implementation, Customer Success, Engineering, and Product teams to drive pilot execution from planning through to delivery and assessment.Design, implement, and oversee comprehensive project plans, ensuring all key deliverables are achieved while providing transparent updates on challenges, risks, and project status.Continuously assess project progress, integrating client feedback to inform and enhance processes.

Join Blossom Health as a Product & Business Operations Associate, where you will play a pivotal role in supporting our mission to revolutionize healthcare. In this dynamic position, you will collaborate with cross-functional teams to streamline operations, enhance product offerings, and ensure exceptional service delivery. Your analytical skills will be crucial in identifying areas for improvement and driving efficiency across our business processes.

Role overview The End User Product Solutions Analyst at eliseai will play a key part in supporting both user experience and product performance. This position is based in New York City and requires regular weekend coverage. The analyst will work to identify ways to enhance the product, focusing on the needs and feedback of end users. Key responsibilities Monitor how the product performs and gather user feedback during weekends Spot issues and patterns that affect users Work with colleagues to suggest and help put in place product improvements Use analytical skills and attention to detail to boost user satisfaction Location and schedule Position is located in New York City Weekend availability is a requirement

About EliseAIAt EliseAI, we are dedicated to transforming essential industries like housing and healthcare. We believe that everyone deserves access to a quality home and healthcare services, yet these are often challenging to secure. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, reduce costs, and elevate user experiences for all stakeholders.Housing: We streamline the process for renters, simplifying apartment tours, lease signings, maintenance requests, and ongoing communication with property management—bringing all the essential services into a singular, user-friendly platform.Healthcare: We facilitate easy appointment scheduling and form completion, empowering patients to engage with their healthcare providers and focus on their well-being rather than paperwork.EliseAI enables organizations to minimize manual tasks, enhance accessibility, and provide a cohesive experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further this mission.About The RoleAs a Senior Associate on the New Verticals team, you will play a crucial role in identifying, incubating, launching, and scaling innovative products and market opportunities from inception to maturity. Your contributions will include strategic analysis, direct client engagement, project management support, and close collaboration with cross-functional teams. This position demands strong analytical capabilities, adaptability, and exceptional execution skills.Key ResponsibilitiesLaunching and Scaling New Verticals:Assist in the execution and scaling of new products by coordinating cross-functional teams (Product, Engineering, Go-To-Market, Operations, Customer Success), tracking milestones, and managing critical deliverables.Engage directly with clients to analyze their workflows and objectives to ensure successful product launches and user adoption.Monitor product performance metrics, customer feedback, and market trends to inform product feature development and go-to-market strategies.Contribute to the development of go-to-market strategies, encompassing segmentation, positioning, pricing, and launch planning.

At MongoDB, we are looking for a dynamic Business Operations & Strategy Associate to spearhead our strategic and operational endeavors. This role positions you at the crossroads of operations, analytics, finance, and product management. You will collaborate with internal teams to tackle intricate business challenges and drive impactful solutions.The ideal candidate is a proactive self-starter who excels in clear communication with leadership while managing multiple priorities effectively. You are committed to seeing projects through from inception to completion, delivering value rapidly, and thriving in a fast-paced, challenging environment.We are particularly interested in candidates located in the New York City area, as our hybrid work model requires 2-3 days in the office each week.

About the Role Anthropic is looking for a Product Support Manager to oversee customer support efforts and help deliver a smooth experience for users. This position is based in San Francisco, New York City, or Seattle. What You Will Do Lead and manage the support team Develop strategies to improve support operations Implement practices that raise customer satisfaction Focus on solving problems efficiently Promote clear and effective communication within the team and with users Continuously refine support processes for better outcomes Location San Francisco, CA | New York City, NY | Seattle, WA

Join Alloy: Your Future Awaits! At Alloy, we address the identity risk challenges faced by companies offering financial products. Our platform empowers over 800 of the largest financial institutions and fintechs to combat fraud, manage credit, and ensure compliance, all while gaining a clearer understanding of their customers. Guided by our core values—Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences—we aim to cultivate a workplace where everyone can flourish and feel a sense of belonging. Our efforts have repeatedly earned us accolades such as being recognized by Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, and Best Fintech to Work for by American Banker. Discover more about our investors and our mission here. About the Team We are on the lookout for a Senior Product Operations Manager to collaborate closely with our Product and Engineering teams. This role will involve creating cross-functional processes, launching innovative products, and enhancing team collaboration to maximize value delivery. Reporting directly to the Sr. Director of Operations, you will work in tandem with the CTO, VP of Product, and P&E leaders. Your contributions will be pivotal in establishing processes and insights that support a high-performing product engineering organization and facilitate the development of a world-class product. Alloy embraces a hybrid work environment designed to promote collaboration and community, with local employees working onsite three days per week and remote employees visiting the office once a quarter.

As a Product Operations Manager at ClarityPay, you will play a pivotal role in driving operational excellence and enhancing product delivery. You will collaborate with cross-functional teams to streamline processes, improve customer satisfaction, and ensure the successful launch of innovative products. Your insights and strategic thinking will help shape the future of our offerings.

The City of New York is seeking an enthusiastic and dynamic Associate Director of Product to lead the development and execution of innovative product strategies that enhance the services we provide to our diverse communities. In this pivotal role, you will collaborate with cross-functional teams to ensure that our products meet the needs of our constituents and promote civic engagement.

Position: Managing Director / Director – Financial Sponsor Coverage OfficerLocation: New York City; Hybrid and Remote options available on a case-by-case basisBase Salary: $250,000 – $350,000Variable Compensation: Attractive performance-based incentive structureEquity: Participation in the Company's Long-Term Incentive PlanYear 1 Guarantee: Minimum bonus to support transition and ramp-up Company Overview (Mission, Vision, Values) LINKTeragonia (teragonia.com) is pioneering the development of the first AI Operating System specifically designed for Private Equity-backed companies. Our innovative platform, Astradis, empowers PE firms and their portfolio companies to achieve consistent and repeatable value creation during the hold period.Astradis provides measurable outcomes, including a 3–5% EBITDA uplift during the PE-hold period, rapid bolt-on integration without the need for expensive or risky ERP and CRM migrations, and ensures continuous exit readiness through a dynamic CIM embedded directly within the platform.We have established partnerships with leading mega-sponsors and are creating a new category within the PE value creation landscape. Our mission is to equip private equity firms with a robust, AI-native operating framework across their portfolios.Job SummaryWe are searching for a seasoned leader, at the Managing Director or Director level, with a background from a top-tier investment bank, particularly from the Investment Banking division or the Financial Sponsor Coverage group, or an equivalent role within a PE-facing enterprise. This individual will be responsible for cultivating and enhancing Teragonia’s relationships with premier control-oriented buyout firms, each managing over $15 billion in assets.The Financial Sponsor Coverage Officer will introduce Astradis to PE investment teams and operating partners, collaborate with our Value Orchestration Engineering leaders in pre-sales activities, and convey Teragonia’s value proposition directly to CEOs and Presidents of PE-backed companies. Key stakeholders of Astradis include the investment team, operating partners, and the PortCo CEO, as they are the “PortCo EBITDA owners.”This role represents a pivotal opportunity for a leader who is genuinely passionate about AI and technology, and who deeply understands the PE landscape.

About Knoetic: We are on a mission to create the ultimate “Second Brain” for Chief People Officers and their HR teams. With backing from $50 million from esteemed investors including Accel, EQT, and Menlo, along with support from influential angels such as Adam Grant and Shreyas Doshi, we are poised for growth.Our unique dual approach combines a “right brain” platform, CPOHQ, which crowdsources best practices and templates from top leaders, with our “left brain” solution, People Analytics, which provides companies with valuable insights and analytics to enhance operations.We cater to thousands of C-level executives from renowned companies like Figma, Box, Notion, and OpenAI, offering a seamless blend of consumer and enterprise products. OVERVIEW We are looking for a proactive BizOps Associate who is eager to contribute to the success of various departments, including GTM, Product, Community, Recruiting, and more.This role is ideal for individuals who aspire to:Gain insight into the operations of a dynamic startup.Engage in and manage cross-functional projects across diverse teams.Collaborate closely with our General Manager/Chief of Staff and other leaders.Learn the intricacies of scaling a high-growth startup from within.Face daily challenges and accelerate personal growth beyond traditional career paths.Location: This position is fully remote, with expectations to align with NYC hours during onboarding and gradually transition to a sustainable work rhythm. Successful candidates will thrive in an asynchronous work environment, utilizing tools like documents, Slack, and Looms for communication and documentation while taking extreme ownership of their responsibilities. ABOUT THE ROLE We refer to this individual contributor role as a “Swiss Army Knife,” where you will support critical company initiatives and work closely with leadership to execute them effectively.As a versatile generalist and operator, you will quickly adapt to new areas, drive hands-on projects, and deliver tangible results across GTM, content, community, and more.

Join Our Mission to Break Barriers in Mental Health.At Spring Health, we are dedicated to transforming mental healthcare by eliminating obstacles that hinder individuals from accessing the support they need when they need it. Our clinically validated technology, Precision Mental Healthcare, enables us to provide personalized care—be it therapy, coaching, medication, or more—tailored to the unique needs of each individual.We proudly collaborate with over 450 organizations, ranging from innovative startups to prestigious Fortune 500 companies, serving as a leading provider of mental health services for 10 million individuals. Our esteemed clients include well-known brands such as Microsoft, Target, and Delta Airlines, all of whom trust us to deliver exceptional outcomes for their workforce worldwide. Through our cutting-edge platform, we have achieved a net positive ROI for employers, and we stand out as the only company in our field to receive external validation of net savings for our clients.With significant investment from renowned firms like Generation Investment, Kinnevik, Tiger Global, Northzone, and RRE Ventures, we have secured a valuation of $3.3 billion following our latest Series E funding round. Our journey to make mental healthcare accessible to all is just beginning—come be a part of it!Reporting directly to the Chief Product Officer, we seek an accomplished and results-driven Director of Product Operations to spearhead core product operating procedures, performance management, and foster collaboration across teams. This is a hybrid role based in New York City, with an expectation of being in the office 2-3 days per week at our location on 60 Madison Avenue.Your Responsibilities:Lead and coordinate critical planning and decision-making processes within the Product organization, including solution assessments, roadmap prioritization, and annual strategic planning.Identify, implement, and manage product management tools, processes, and best practices to improve efficiency and effectiveness within the product team.Establish and monitor key performance metrics to ensure product alignment with organizational goals and objectives.

Join our dynamic team at zip as a GTM Strategy & Operations Associate focused on Business Development Representatives (BDR). In this pivotal role, you will contribute to the execution of our go-to-market strategies, driving operational excellence and supporting our sales initiatives. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about optimizing processes to enhance team performance.

The City of New York is seeking a dedicated and detail-oriented Computer Associate for our Operations team. This role is crucial in ensuring the smooth functioning of our computer systems and supporting various operational needs across departments.

Transforming Dentistry with AIAt Videa, we empower dental professionals to provide enhanced care to millions through artificial intelligence.Oral health is integral to overall health. Dentists serve as guardians of community wellness. We develop innovative technology that enriches the clinical experience and promotes proactive dental care as a standard practice.Every day, thousands of dental practitioners count on Videa. Your contributions will have a direct impact on real-world practices, improving patient outcomes. If you are eager to create something impactful, continue reading.About the RoleWe are seeking an enthusiastic Associate Product Marketing Manager who is passionate about creating and delivering meaningful projects.In this pivotal role, you will be responsible for shaping messaging, content, and enablement throughout the entire customer journey. Your goal is to refine our positioning for key audiences while crafting content that drives sales pipeline, accelerates deals, and ensures customers derive lasting value from our products. You will serve as the bridge connecting product development, sales, customer success, and marketing teams, measuring your success by the tangible impact you create.This position is not for maintaining the status quo; it is a builder's role. You will collaborate with engineers, clinicians, operators, and AI experts to address real-world challenges faced by dental teams. Expect to innovate, run experiments, and create playbooks that evolve over time.Key ResponsibilitiesRefine our core messaging for key buyers and segments, transforming strategic insights into concise narratives that equip sales and marketing with effective tools for generating leads and closing deals.Manage content and campaigns from ideation to execution, focusing on generating assets that drive leads from initial contact to closing, while iterating rapidly based on feedback.Lead messaging and content initiatives for our SMB go-to-market strategy, conducting experiments to discover what resonates, and iterating swiftly to promote self-serve discovery while minimizing reliance on high-touch sales cycles.Ensure consistent communication of product updates and releases to keep prospects and customers informed, highlight value, and alleviate the team's reactive workload.Collaborate across departments to transform customer challenges into seamless solutions, committing to continuous improvement rather than waiting for perfection.Develop content for feature adoption, upselling strategies, and customer education that supports ongoing engagement and success.

At HHAeXchange, we are pioneering the future of home and community-based care. Established in 2008, our mission is to provide a comprehensive, end-to-end homecare solution that empowers individuals with disabilities and the elderly to flourish within their communities. Our dedicated team is committed to revolutionizing healthcare by creating a connected ecosystem that integrates patients, personal care providers, managed care organizations, and state agencies.We are on the lookout for a Production Support Engineer who will take charge of ensuring the reliability and operational health of our Ruby on Rails platform. This position is perfect for an early-career software engineer who is enthusiastic about understanding large production systems, enjoys resolving real-world issues, and aspires to evolve into a full software engineering role over time. This is a hands-on engineering role focused on production troubleshooting, incident response, and tooling rather than a call-center or ticket-routing position. You will collaborate closely with senior engineers, DevOps, and product teams to diagnose issues, inspect data, execute scripts, and develop internal tools that expedite the detection and resolution of production problems.As production load permits, this role will also engage in application code and internal tooling, with a clear pathway for growth into a broader Software Engineer role.To thrive in this role, candidates must be able to perform each essential job duty satisfactorily, with or without reasonable accommodation. We are committed to making reasonable accommodations for individuals with disabilities to facilitate the performance of essential functions.

The mission of The New York Times is to seek the truth and help people understand the world. Independent journalism is at the core of our operations, enabling a world-renowned newsroom to report from nearly 160 countries. Our commitment to delivering exceptional journalism across various formats—print, audio, and digital—drives our business strategy, ensuring our work is valued and worth paying for.About the Role: The Weekend Editor is pivotal in overseeing the Metro desk's 24/7 coverage, ensuring that we effectively report on significant stories throughout the weekend. This role involves close collaboration with both the News desk and Metro leadership to maintain a high level of operation, from breaking news to in-depth enterprise and feature stories.We require a candidate with experience in managing reporters and the ability to make critical news judgments under pressure. You will thrive in breaking news scenarios, working both independently and collaboratively to enhance the report. A deep engagement with the content is crucial, as you will be the final reviewer before publication, and possess proficiency in all aspects of digital production. You will guide your team through ambitious projects while responding to emergent news.This is an in-office position located in New York City, requiring attendance in the office four days each week, with some potential for remote work as per departmental guidelines.Responsibilities:Lead the Metro desk during weekends, assigning stories to reporters and correspondents, along with other beat and regional reporters as necessary.Oversee and support the weekend operations in partnership with the Metro Editor.

Why Shiftsmart?We’re creating the future of labor. Shiftsmart is an innovative labor platform that combines comprehensive workforce management technology with a rapidly expanding global network of over 5 million flexible workers. Our mission is to offer scalable labor solutions to major corporations like Circle K, Pepsi, Dollar General, and Starbucks. By fractionalizing jobs into shifts, we enable workers to seamlessly engage with multiple companies through a digital marketplace. As one of the fastest-growing startups in the nation, we have consistently achieved 2-3x year-over-year growth since inception, securing over $120 million in funding from leading investors such as D1 Capital and Imaginary Ventures. And we’re just getting started!Our mission: To be the world's leading platform for hourly workers and businesses, promoting flexibility, choice, and upward social mobility.Join a dynamic team. This is a unique chance to be part of a rapidly scaling business that is redefining hourly labor and seizing a $2 trillion market opportunity in the U.S. alone.Ownership and impact. Collaborate with a team that supports each other's growth while building a successful enterprise that enhances flexibility and opportunities for workers worldwide.Shape your career trajectory. Experience accelerated growth and learning alongside a world-class team drawn from top tech companies like Uber, Airbnb, Google, and Amazon, as well as prestigious business schools such as Harvard Business School and Wharton.Become a master executor. We believe that #ExecutionIsBinary, and we’re committed to helping you develop this vital skill for your career and beyond.The Role: As a Strategy & Operations Associate, you will take ownership of and enhance the quality assurance processes for our Audits & Inspections marketplace. Your responsibilities will include ensuring prompt and accurate audit completions and payments while maintaining high-quality standards as we scale. You will oversee daily QA operations and identify upstream improvements to boost first-time audit pass rates and minimize manual interventions.Work Arrangement: This position is based in New York City (HQ) and typically requires 4 or more days in the office.

Location: Greater NYC area. This role is hybrid, requiring in-office work 3 days per week in our Manhattan office.About Us: At Banza, we are transforming your favorite comfort foods such as pasta, pizza, mac & cheese, and waffles by using chickpeas. We understand that chickpeas are not only delicious but also among the most nutritious and sustainable foods available. Unfortunately, 80% of the population isn't consuming enough of them. Our mission is to encourage people to eat more chickpeas and other beans, positively influencing both human health and the environment. Our innovative products have earned us accolades such as TIME Magazine's Best Inventions of the Year and Adweek's Best Food Brand, and we are proud to be featured in renowned outlets like Good Morning America, The New York Times, Food & Wine, and Bon Appetit.Your Role: We are seeking a detail-oriented People Operations Associate who will be integral in enhancing employee and candidate experiences, managing office operations, and optimizing our People systems. You will create memorable experiences that foster team cohesion, execute basic recruiting tasks, ensure our office environment is functional, and maintain the integrity and efficiency of our People operations systems. This is a fantastic opportunity for individuals seeking to evolve into a People generalist role, gaining hands-on experience in HR operations, talent acquisition, and culture-building at a rapidly growing company. This position reports directly to the VP of People.Key Responsibilities:Oversee the daily operations of our NYC office to ensure a welcoming, organized, and efficient workspace for the team.Develop and implement employee experience initiatives, including onboarding programs, team events, celebrations, and quarterly gatherings that strengthen our company culture.Manage relationships with vendors for office services, supplies, catering, and event planning.Support People operations throughout the employee lifecycle, which includes onboarding, offboarding, and maintaining accurate personnel records.Assist in talent acquisition activities, such as scheduling interviews, coordinating candidate experiences, and supporting recruitment processes, with the eventual goal of independently recruiting for roles.Maintain and enhance People-related systems, tools, and documentation to ensure organization and compliance.Act as a friendly first point of contact for team member inquiries and office visitors.Collaborate with the VP of People to research and implement best practices for employee engagement, benefits, and workplace programs.