Premium Support Engineer (Weekend Shift) - Join Our Team at Replit

Replit is a pioneering software creation platform that empowers individuals to develop applications using natural language. With a global user base in the millions, Replit is revolutionizing software development by dismantling the conventional barriers to application creation.As a Premium Support Engineer at Replit, you will be the essential link for our most valued customers, delivering prompt, expert, and dependable technical support precisely when it’s needed. You will tackle intricate product challenges, guide customers through critical incidents, and ensure that every interaction exemplifies the utmost standards of quality and efficiency.At the forefront of AI-driven software development, Replit’s customer support methodologies are continuously evolving. You will play a pivotal role in shaping the evolution of Premium Support, adapting to new products, rising customer expectations, and AI-enhanced workflows, all while navigating ambiguity and fostering clarity within your team.Your role will blend in-depth technical troubleshooting with calm, assured communication to keep developers progressing—whether it’s a large enterprise team deploying at scale or a top-tier developer relying on Replit to fuel their business.

Join Replit as a Social Media Support Specialist, where your expertise will shape our community engagement. In this role, you'll manage our social media channels, respond to user inquiries, and foster a positive online environment. Ideal candidates are passionate about social media and have excellent communication skills.

Join Replit as a Customer Support Specialist and play a crucial role in enhancing our user experience! In this dynamic position, you will provide exceptional support to our users, helping them navigate our platform effectively. Your expertise will drive user satisfaction and foster a vibrant community of creators.

Join Our Mission at LegoraAt Legora, we are dedicated to transforming the legal industry. Our approach is unique; we partner with legal professionals to co-create solutions that genuinely meet their needs. This collaborative effort ensures that our tools are not only effective but also align closely with the realities of legal work.Our AI-driven workspace empowers legal teams to operate more efficiently while fostering better inquiry and uncovering valuable insights. We are at the forefront of legal technology, enhancing complex processes to be smarter, faster, and more intuitive. With the ability to analyze thousands of documents in mere minutes and develop intelligent workflows in partnership with top-tier practices, we are turning ambitious ideas into tangible results.Trusted by prestigious firms such as Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters across over 40 countries, we are on an unstoppable trajectory. Our agile approach to shipping, iterating, and scaling is intentional and strategic.By joining Legora, you will be part of a team that believes in exceeding the status quo. We aim to empower lawyers to excel using technology that is designed with their needs in mind. If you are passionate about innovating from the ground up in a dynamic and impactful environment, this is your opportunity!The RoleWe are seeking a Director of Premium Support to lead our Customer Enablement team and report directly to the Head of Customer Enablement. This position is pivotal in shaping and ensuring the success of Legora’s Premium Support offering.In this role, you will define the essence of Premium Support at Legora, crafting it into a valued paid product tier. You will build and lead a global team, collaborating across departments to deliver distinct and significant value to our most critical clients. This is a newly established position that offers substantial scope and autonomy, allowing you to create an organization from scratch.ResponsibilitiesDefining and Building Premium SupportEstablish the framework, standards, and operational model for Legora’s Premium Support services.Transform enterprise customer insights into actionable service definitions, SLAs, escalation pathways, and operational frameworks.

Join Replit, a cutting-edge software creation platform that empowers individuals to build applications effortlessly using natural language. With a thriving community of millions and over 500,000 business users globally, Replit is revolutionizing software development by eliminating traditional barriers.In response to soaring demand, we are on the lookout for a dynamic Commercial Account Executive to propel our hyper-growth strategy. Ideal candidates will possess strong communication skills and a background in Commercial SaaS, ideally with some technical expertise such as coding knowledge or experience in developer tool companies.This full-cycle sales role encompasses new client acquisition and the nurturing of existing customer relationships across diverse segments and regions.This position presents a unique opportunity for individuals who thrive in client-facing environments and are passionate about driving sales and AI innovation. You will utilize your skills to effectively convey Replit's value proposition: a vision where anyone can effortlessly create software through natural language.

Replit is a groundbreaking software creation platform that empowers individuals to develop applications using natural language. With a thriving community of millions globally, including over 500,000 business users, Replit is at the forefront of democratizing software development by eliminating traditional barriers to application creation.As we experience unprecedented enterprise demand, we are in search of an accomplished Enterprise Account Executive who possesses exceptional communication skills to fuel our remarkable growth trajectory. Ideal candidates will have a background in Enterprise SaaS, coupled with technical acumen (such as coding knowledge or experience within developer tool companies).This full-cycle sales role entails both acquiring new clients and nurturing existing customer relationships, spanning diverse segments and geographies.We believe this position presents a unique opportunity for individuals who thrive in client-facing roles and are passionate about driving sales and innovations in AI. You will leverage your expertise to convey Replit's compelling value proposition: a transformative world where anyone can create software using natural language.Key Responsibilities:Promote a vision where anyone can build software through natural language, marking a significant shift in industry standards akin to the PC revolution.Act as the primary liaison for potential clients and existing customers, guiding them throughout the purchasing process.Deliver engaging product demonstrations and facilitate non-technical hackathons to showcase the possibilities for enterprises.Clearly articulate Replit's value proposition and align it with the strategic objectives of clients.Collaborate with product and engineering teams to ensure technical precision and successful implementation.Prepare customized quotes and adeptly negotiate contracts.Maintain precise customer data and sales forecasts within Replit’s CRM (Hubspot).Cultivate strong relationships with current clients while identifying avenues for deeper engagement.Enhance customer utilization of the Replit platform through ongoing support and collaboration.Collect and relay valuable customer insights, advocating for their needs within Replit.Qualifications:Proven experience in an Account Executive or Sales Engineer/Technical Sales role, ideally within the SaaS or developer tools sector.Strong understanding of technical concepts and the ability to communicate them effectively to clients.Exceptional interpersonal and communication skills with a knack for relationship-building.Demonstrated ability to meet and exceed sales targets.Proficiency in CRM software, particularly Hubspot, is a plus.A passion for technology and a desire to stay abreast of industry trends.

Are you passionate about providing exceptional customer service? Join skillerszone as a Customer Support Specialist and be a vital part of our team! In this role, you will assist customers with inquiries, resolve issues, and ensure a seamless experience with our products and services.Your responsibilities will include responding to customer queries via various communication channels, providing accurate information, and working collaboratively with other departments to enhance customer satisfaction.

Madison Square Garden Entertainment Corp. (MSG Entertainment) operates some of New York City's most iconic venues, including Madison Square Garden, Radio City Music Hall, Beacon Theatre, and the Infosys Theater. These spaces host a wide range of live events, from concerts and sports to family shows and special performances. MSG Entertainment is also behind the Christmas Spectacular Starring the Radio City Rockettes, a holiday tradition for generations. More details about the company can be found at www.msgentertainment.com. Role overview The Premium Service Coordinator supports suite license holders and single event rental clients at MSG Entertainment venues throughout New York City. The focus of this role is to provide attentive service and ensure smooth, enjoyable experiences for clients and their guests. Key responsibilities Handle client communications regarding catering, ticketing, billing, and event logistics. Respond promptly to questions and resolve issues to maintain client satisfaction and support repeat business. Collaborate with the Premium Sales & Service team to coordinate event details and deliver seamless execution. Assist with client retention efforts by engaging proactively and paying close attention to detail. What helps in this role? Success in this position comes from valuing service, communicating clearly, and working well with a team to create memorable experiences for clients.

Role overview msg sports seeks a Premium Solutions Analyst to join the team in New York City, NY. This position centers on evaluating and refining premium solutions for clients. Success in this role depends on a sharp analytical mindset and a talent for tackling challenges. What you will do Review current premium service offerings and pinpoint opportunities for enhancement Generate insights and recommend strategies to improve client solutions Collaborate with internal teams to deliver actionable recommendations that raise service quality Requirements Demonstrated analytical skills Experience addressing complex problems Comfort working with data to guide decisions

Role overview The Premium Service Coordinator at msg sports plays a key part in supporting the experience of premium clients in New York City. The position centers on maintaining strong client relationships, handling event logistics, and ensuring that the organization's service standards are met at every step. What you will do Manage communications with premium clients, providing timely responses to requests and inquiries. Coordinate event logistics so that premium guests enjoy a seamless experience. Collaborate with internal teams to deliver consistent, high-quality service during each client engagement.

About FLORAAt FLORA, we are revolutionizing the creative landscape by providing innovative tools tailored for the modern creative class. Our intelligent canvas integrates cutting-edge AI models designed for professional craftsmanship. With a passionate team of approximately 40 individuals, we are proudly backed by leading investors such as Redpoint Ventures, Menlo Ventures, a16z, and notable figures like Guillermo Rauch and Justin Kan. Our esteemed clientele includes industry giants like Pentagram, Lionsgate, and Nike.About the RoleWe are seeking a Founding Data Engineer to establish FLORA's data function from the ground up. As our first data hire, you will collaborate closely with the CTO and Head of Product to define our data strategy—encompassing data capture, storage, analysis, and decision-making processes.Your responsibilities will include developing our data warehousing and pipelines, identifying key metrics that truly matter (such as activation moments, power users, and engagement quality), and creating impactful dashboards. You will have ownership of our PostHog telemetry and will design the broader data model.You will work hand-in-hand with our growth engineering team: while you design the tracking model, they will implement it. Additionally, you will be responsible for vendor selections, including BI tooling and infrastructure decisions critical for our growth.What You'll DoConduct audits of existing PostHog data, events, and user behaviors.Design and implement robust data models with comprehensive metadata collection.Establish data infrastructure, including warehousing and processing pipelines.Evaluate and select essential technologies for our data ecosystem.Create executive-level BI dashboards that inform product and growth strategies.What We're Looking For6+ years of experience in data engineering or analytics engineering (candidates with managerial experience transitioning back to individual contributor roles are strongly encouraged).Demonstrated capacity to work independently; as our first data hire, we value your judgment.Proficiency in SQL and strong foundational knowledge of at least one modern data platform (e.g., Snowflake, BigQuery, Databricks, ClickHouse, MotherDuck).Hands-on experience with infrastructure: you have built pipelines, defined schemas, and made foundational tooling decisions.Strong instincts for product development and genuine curiosity about business; you know what metrics are meaningful and how to communicate insights to stakeholders.A hypothesis-driven mindset; you ask insightful questions about the business beyond just the technical aspects.

About AvocaAt Avoca, we are revolutionizing customer engagement within the home service industry. Our innovative platform utilizes AI-driven conversational agents to efficiently manage high-value inbound calls, including job bookings, lead qualification, and revenue enhancement—all with unparalleled speed and consistency compared to traditional call centers.Having expanded to 85 employees in less than two years, we foster a vibrant in-office culture in New York City. In a thriving market exceeding $500 billion, where every missed call can translate into lost revenue, we are at the forefront of defining the future of AI-enhanced customer interactions.Our rapid growth has allowed us to serve some of the most significant brands in home services, achieving a remarkable 10x growth in 2025. Our dedicated in-office team in NYC is driven to capture a massive and underserved market, as 85% of missed calls go to competitors. Every new team member here makes an immediate and impactful contribution.About the RoleWe are looking for a hands-on Support Engineer who thrives on solving problems, diagnosing system behaviors, and helping customers in real-time. As a Support Engineer at Avoca, your primary focus will be on addressing customer issues and support tickets across our production systems.You will be empowered to independently debug issues, analyze configuration, workflows, and data flows, and drive resolutions with minimal handoff. This role demands strong execution, technical acumen, and effective communication, while closely collaborating with Solutions Engineers and the Engineering team for broader system changes.Support Engineers are essential to ensuring our customer deployments operate smoothly. Your efforts will significantly influence customer trust, product reliability, and our ability to scale efficiently.What You’ll DoIndependently troubleshoot issues by analyzing system states, configurations, workflows, and data flows.Diagnose complex issues involving classification logic, pricing, availability, scheduling, objection handling, and other configurable behaviors. Manage customer support tickets from investigation to resolution.Utilize internal tools and AI-assisted workflows to investigate and resolve issues in a timely manner.Maintain rigorous operational standards in triage, prioritization, and customer communications.Identify recurring issues and patterns to enhance overall system reliability over time.What You'll Bring3–6+ years of experience in a technical, execution-focused role.

About Us:Modal is revolutionizing the AI landscape. With instant GPU access, rapid container startups, and integrated storage solutions, we empower AI teams to seamlessly train models, execute batch jobs, and deliver real-time inference. Our clients, including industry leaders like Suno, Lovable, and Substack, trust Modal to transition from prototypes to production effortlessly without the complexities of infrastructure management.Based in the vibrant hubs of New York City, San Francisco, and Stockholm, we are a fast-growing team that has achieved a remarkable 9-figure ARR and recently secured a Series B funding at a $1.1 billion valuation. Thousands of customers depend on us for their AI workloads, and we are proud to support innovators like Lovable, Scale AI, Substack, and Suno.Joining Modal means becoming part of one of the most dynamic AI infrastructure companies in its early stages, offering numerous growth opportunities. Our diverse team consists of creators of well-known open-source projects (e.g., Seaborn, Luigi), esteemed academic researchers, international competition medalists, and seasoned engineering and product leaders with years of expertise.The Role:We are seeking a dedicated Support Engineer who will serve as the voice of our customer experience. As our user base expands, we require an individual capable of delivering outstanding support to developers creating the next generation of AI applications. Your responsibilities will include:Providing timely and effective responses to customer inquiries via email, chat, and support tickets.Diagnosing technical issues related to Modal's platform, Python environments, and deployment workflows.Assisting users by navigating documentation, tutorials, and best practices for utilizing Modal.Escalating intricate technical issues to engineering teams with clear context and reproducible steps.Enhancing and maintaining our knowledge base, FAQs, and support documentation.Tracking prevalent support requests and collaborating with product teams to pinpoint areas for platform enhancements.Monitoring community channels (Slack, Reddit, etc.) and providing valuable responses to user inquiries.Working alongside sales and customer success teams to ensure a seamless onboarding experience for customers.Identifying and conveying customer feedback to guide product development.

We are seeking a talented Software Engineer to join our dynamic Product team at Pallet. As a key contributor, you will collaborate with cross-functional teams to design and implement innovative software solutions that enhance our product offerings.Your role will involve working with cutting-edge technologies, troubleshooting complex issues, and maintaining high-quality standards in software development. Join us in creating impactful products that make a difference!

The mission of The New York Times is to seek the truth and help people understand the world. Independent journalism is at the core of our operations, enabling a world-renowned newsroom to report from nearly 160 countries. Our commitment to delivering exceptional journalism across various formats—print, audio, and digital—drives our business strategy, ensuring our work is valued and worth paying for.About the Role: The Weekend Editor is pivotal in overseeing the Metro desk's 24/7 coverage, ensuring that we effectively report on significant stories throughout the weekend. This role involves close collaboration with both the News desk and Metro leadership to maintain a high level of operation, from breaking news to in-depth enterprise and feature stories.We require a candidate with experience in managing reporters and the ability to make critical news judgments under pressure. You will thrive in breaking news scenarios, working both independently and collaboratively to enhance the report. A deep engagement with the content is crucial, as you will be the final reviewer before publication, and possess proficiency in all aspects of digital production. You will guide your team through ambitious projects while responding to emergent news.This is an in-office position located in New York City, requiring attendance in the office four days each week, with some potential for remote work as per departmental guidelines.Responsibilities:Lead the Metro desk during weekends, assigning stories to reporters and correspondents, along with other beat and regional reporters as necessary.Oversee and support the weekend operations in partnership with the Metro Editor.

Role Overview tetrix is hiring a Staff Backend Engineer in New York City. This role focuses on building and maintaining scalable backend systems with Python. The position works closely with colleagues across different teams to deliver software that serves a wide range of clients. What You Will Do Design, implement, and support backend services using Python Collaborate with engineers, product managers, and other stakeholders to deliver reliable solutions Contribute technical expertise to improve and evolve backend architecture

Join our dynamic team at Blacksmith as a Technical Support Engineer. In this role, you will be at the forefront of providing exceptional technical assistance to our clients, ensuring that their experiences with our products are seamless and satisfactory. You will troubleshoot issues, offer solutions, and collaborate with other teams to enhance our service offerings.

Product Operations & Support AssociateWeekend Coverage | Saturday–Wednesday (8:00 AM–5:00 PM ET)About Latent HealthAt Latent Health, we are revolutionizing the healthcare landscape by developing an AI-driven platform that enhances clinical workflows, minimizes administrative tasks, and boosts both operational and financial performance for healthcare systems. Through our innovative, explainable, and scalable applied LLM technology, we partner with top hospital systems to elevate patient outcomes and streamline collaboration among care teams and operational leaders.As a dynamic Series B company backed by prestigious investors, we are looking for individuals who thrive in fast-paced environments, embrace challenges, and are passionate about transforming healthcare on a large scale.About the RoleAs a Product Operations & Support Associate, you will be an essential member of our Customer Enablement team, providing empathetic, efficient, and high-quality support to our users. This role is perfect for proactive problem-solvers who can juggle multiple tasks, navigate complex technical issues, and create seamless support experiences.Schedule: Saturday–Wednesday, 8:00 AM–5:00 PM ET, including weekend coverage as part of the standard workweek.What You’ll DoAct as the primary contact for customer inquiries, providing accurate, empathetic, and timely resolutions for technical and product-related issues (AI output quality, application access, authentication, error logs, etc.).Effectively manage multiple competing priorities while ensuring high responsiveness, reliability, and accountability during support shifts.Collaborate with cross-functional teams to troubleshoot complex issues, escalate as necessary, and ensure a superior customer experience.Cultivate and maintain a deep understanding of Latent’s products, features, and workflows.Document customer interactions, issues, and feedback to drive ongoing product and process improvements (FAQs, knowledge base content, internal documentation).Independently manage tasks while contributing to team workflows and the continuous enhancement of support operations.What You BringMinimum of 2 years of experience in a customer support or product operations role, preferably within a high-tech or fast-paced environment.

About the RoleJoin ION's dynamic IT Service Desk team as a Level 2 IT Desktop Support Engineer, primarily located in the heart of New York City. Our team is a vibrant blend of technology enthusiasts equipped with exceptional technical expertise, practical problem-solving abilities, and a strong customer service ethos. In this role, you will engage with users through in-office interactions and remote communications via Teams chat, email, and more, supporting our clientele across the Americas. While managing daily ticketing and inquiries is essential, you will also have the opportunity to contribute to larger projects running concurrently, enhancing your professional growth.

At HHAeXchange, we are pioneering the future of home and community-based care. Established in 2008, our mission is to provide a comprehensive, end-to-end homecare solution that empowers individuals with disabilities and the elderly to flourish within their communities. Our dedicated team is committed to revolutionizing healthcare by creating a connected ecosystem that integrates patients, personal care providers, managed care organizations, and state agencies.We are on the lookout for a Production Support Engineer who will take charge of ensuring the reliability and operational health of our Ruby on Rails platform. This position is perfect for an early-career software engineer who is enthusiastic about understanding large production systems, enjoys resolving real-world issues, and aspires to evolve into a full software engineering role over time. This is a hands-on engineering role focused on production troubleshooting, incident response, and tooling rather than a call-center or ticket-routing position. You will collaborate closely with senior engineers, DevOps, and product teams to diagnose issues, inspect data, execute scripts, and develop internal tools that expedite the detection and resolution of production problems.As production load permits, this role will also engage in application code and internal tooling, with a clear pathway for growth into a broader Software Engineer role.To thrive in this role, candidates must be able to perform each essential job duty satisfactorily, with or without reasonable accommodation. We are committed to making reasonable accommodations for individuals with disabilities to facilitate the performance of essential functions.