Lead Technical Writer

Join dualentry as a Lead Technical Writer and play a pivotal role in shaping our documentation standards. In this position, you will be responsible for creating clear and comprehensive technical documentation that meets the needs of our users. You will collaborate with cross-functional teams to gather information, understand complex technical concepts, and translate them into user-friendly content.

About EliseAIAt EliseAI, we are dedicated to revolutionizing essential industries such as housing and healthcare. Recognizing that every individual deserves a safe and affordable place to live along with access to top-quality healthcare, we strive to simplify these processes. By embedding AI agents into existing workflows, we enhance efficiency, decrease costs, and enrich the user experience for everyone involved.Housing: We streamline the experience for renters by simplifying apartment tours, lease signings, maintenance requests, and communication with property management—bringing every essential housing service into a single platform.Healthcare: Our platform facilitates easy appointment scheduling, completion of intake forms, and communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual processes, boost accessibility, and offer a seamless experience across vital services. We recently secured a $250 million Series E funding round led by Andreessen Horowitz to expedite our mission.About The RoleWe are on the lookout for a Technical Writer who will be instrumental in supporting EliseAI’s Learning & Development (L&D) initiatives. This pivotal role ensures our customers receive clear, accurate, and user-friendly documentation. You will transform insights from customer interactions, support tickets, and product releases into comprehensive resources that promote adoption and success. Collaboration with the Customer Education Specialist and cross-functional teams will be essential as you prioritize and fulfill documentation needs.Key ResponsibilitiesCreate and update a diverse array of documentation, including user manuals, FAQs, troubleshooting guides, and release notesTranslate complex technical product specifications into clear, accessible resources tailored to varied customer needsEnsure all customer-facing documentation reflects the latest product features and best practicesCollaborate with the Customer Education team to identify any gaps in customer resources and develop documentation that supports training initiativesAnalyze customer feedback to continuously improve documentation quality

About WRITERWRITER is the premier platform where leading enterprises harness the power of AI to streamline their operations. Our mission is to enhance human potential through advanced superintelligence, demonstrating its feasibility with a trustworthy AI solution that bridges IT and business teams, facilitating transformative change across organizations. WRITER’s comprehensive platform empowers hundreds of companies, including Mars, Marriott, Uber, and Vanguard, to develop and deploy AI agents tailored to their unique datasets, supported by our enterprise-grade LLMs. With a valuation of $1.9B and support from top-tier investors such as Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is quickly establishing itself as the frontrunner in the field of enterprise generative AI.Founded in 2020, with offices in San Francisco, New York City, Austin, Chicago, and London, we are a dynamic team focused on innovation and speed. We seek intelligent, dedicated builders and innovators to join us in shaping the future of work powered by AI. About the RoleAs a Site Reliability Engineer at WRITER, you will play a critical role in ensuring the availability, performance, and reliability of our platform, which is essential for our mission to enhance human capabilities with superintelligence. Your work will directly influence every enterprise customer reliant on our AI-powered workflows. This position goes beyond routine maintenance; it involves proactively identifying and resolving intricate systemic challenges and establishing the framework necessary for our rapid growth and the evolving needs of enterprise generative AI. You will develop resilient systems, automate processes throughout the stack, and advocate for reliability best practices, directly contributing to our ambitious product roadmap and ensuring our clients have continuous access to the powerful tools they require.This is a hybrid role based in either our New York City or London office, reporting to the Director of Engineering.‍ ResponsibilitiesAutomate operational tasks and infrastructure management by creating robust tools and platforms using languages such as Python, Go, or similar, significantly minimizing manual workload across our production environment.Design and implement scalable, fault-tolerant infrastructure solutions on leading public cloud platforms (AWS, GCP, Azure) to support WRITER's swiftly growing, high-traffic AI platform.Take ownership of the reliability, performance, and efficiency of WRITER’s core services, establishing and maintaining rigorous Service Level Objectives (SLOs) and Error Budgets.

About WRITERWRITER is at the forefront of AI-driven innovation, empowering leading enterprises to harness the potential of artificial intelligence in their operations. Our mission is to enhance human capabilities through superintelligence. We are making this vision a reality with robust and reliable AI solutions that bridge the gap between IT and business, driving transformative results across organizations. With our comprehensive platform, renowned companies such as Mars, Marriott, Uber, and Vanguard are successfully developing AI agents tailored to their unique data needs, all powered by WRITER's enterprise-grade LLMs. As a company valued at $1.9 billion and supported by prestigious investors like Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is establishing itself as a dominant force in the realm of generative AI.Founded in 2020 and with headquarters in San Francisco, New York City, Austin, Chicago, and London, our team thrives on innovation and agility. We seek intelligent and dedicated individuals to join us in shaping the future of work through AI. About the RoleIn this pivotal role as a Security Engineer focused on applications at WRITER, you will establish the security framework that safeguards our AI systems, which serve some of the most renowned brands globally. You will collaborate closely with engineering teams, integrating security seamlessly into every line of code while ensuring our platform remains powerful and reliable.This is a unique opportunity to influence the security landscape of enterprise AI applications. You will engage in threat modeling for our LLM architectures and develop automated security controls that scale as our platform expands. Your approach will focus on innovative solutions that enhance security rather than restrict it. You will face challenges that few security engineers encounter, such as securing AI agents, protecting training data pipelines, and designing controls for emerging systems.This position offers flexibility, allowing you to work remotely within the US or in a hybrid capacity from our San Francisco or New York City offices, reporting directly to the head of security engineering.

Role Overview DeepIntent is looking for a Technical Writer to create clear, accurate documentation for its advertising technology products. This role works closely with teams across the company to produce content that helps users understand and use DeepIntent’s tools effectively.

About the Role normalcomputing is hiring a Technical Community Lead in New York City. This person will help build and support our technical community, encourage active participation, and make sure members have the resources and support to succeed. What You Will Do Foster engagement and collaboration among technical community members Promote knowledge sharing and open communication Act as a main point of contact for community questions and feedback Help connect members with the resources they need Location This position is based in New York City.

Role Overview On Running AG is seeking a Lead Technical Representative based in New York City. This position plays a central role in advancing On's strategic growth across the region. The Lead Technical Representative reports to the Senior Lead Technical Representatives within the Brand Experience team and guides a group of Technical Representatives. The focus: deliver outstanding service to key wholesale partners and foster strong brand loyalty in local communities. This role combines project leadership with hands-on coaching, ensuring On's premium standards are upheld in every training, trial, and retail interaction. Main Responsibilities Oversee and grow a regional team of Technical Representatives, handling recruitment, onboarding, and ongoing development to drive strong results. Mentor team members to deepen their technical expertise, strengthen relationship-building skills, and support their career progression within Brand Experience. Lead the delivery of high-quality dealer training programs, including Oniversity and Key Account Summits, maintaining consistency and brand standards across the region. Serve as a strategic contact for major national accounts, offering specialized education and integrated marketing support. Use tools such as Salesforce, ThirdChannel, and Asana to monitor team performance, spot potential risks, and provide data-driven recommendations. Work closely with Sales, Marketing, Trade, and Operations teams to ensure grassroots initiatives support larger seasonal campaigns and business goals. Develop new ways to engage retailers and consumers, challenging traditional technical representative programs to create memorable experiences. Manage complex regional projects and budgets, making the most of resources to increase product trials and community involvement.

Role overview Axonius, Inc. is seeking a DevOps Technical Lead for a fully remote position connected to its New York City headquarters. The role centers on building and refining technology solutions that support the company’s cybersecurity asset management platform. This position combines hands-on technical leadership with the responsibility of solving complex infrastructure and operational problems. What you will do Design and architect cloud infrastructure with a focus on scalable, secure deployment patterns and smooth integration across related systems. Develop and configure networking architecture to support distributed services within the Axonius platform, primarily using AWS. Build Infrastructure as Code frameworks for automated, consistent provisioning, using tools such as Terraform and AWS CloudFormation. Set up and maintain continuous integration automation to streamline development, testing, and deployment workflows. Lead configuration management architecture, ensuring reliable and auditable system configurations across all environments, with Ansible as a main tool. Create and maintain local and staging development environments that deliver a consistent experience for over 200 internal users. Design monitoring architectures to provide visibility and actionable insights across all systems. Location This is a remote role based in the NYC area, reporting to the New York headquarters.

About WRITERWRITER is the premier platform where top global enterprises harness the power of AI to transform work. Our mission is to amplify human abilities through cutting-edge superintelligence. We are demonstrating this capability by providing powerful, dependable AI solutions that bridge IT and business teams, driving enterprise-wide transformation. With WRITER's comprehensive platform, companies like Mars, Marriott, Uber, and Vanguard are developing AI agents that leverage their own data, empowered by WRITER's robust enterprise-grade large language models (LLMs). Currently valued at $1.9 billion and supported by leading investors such as Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is swiftly establishing itself as a frontrunner in the field of enterprise generative AI.Established in 2020, with hubs in San Francisco, New York City, Austin, Chicago, and London, our team is driven by ambitious goals and a rapid pace. We invite innovative and dedicated individuals to join us on our mission to redefine the future of work through AI. About the RoleWe are on the lookout for a talented fullstack Software Engineer to enhance our engineering team in creating advanced AI-driven agent systems capable of executing autonomous workflows and orchestrating multi-step tasks. In this position, you will be instrumental in designing, developing, and scaling next-generation AI agents that seamlessly integrate with enterprise data and services to address real-world challenges. Collaborating with cross-functional teams, you will convert complex agent concepts into production-ready software solutions.‍ What You'll DoDesign, implement, and maintain scalable and secure agent-driven services and systems that autonomously accomplish tasks using cutting-edge AI frameworks.Enhance and develop robust infrastructure and high-throughput APIs, emphasizing core agent functionalities like memory, communication channels, skills, intelligent decision logic, security, and workflow management.Integrate agent capabilities with backend services, data stores, vector databases, search/retrieval systems, and external APIs.Work closely with product managers, AI researchers, data engineers, and UX teams to translate high-level agent use cases into effective, production-ready software.Ensure the reliability, monitoring, and observability of all agent components (metrics, logging, CI/CD, fault tolerance).Participate in architectural design decisions and conduct thorough code reviews to maintain high standards of quality.

Join our dynamic team as a Strategic Account Executive for the East Region, where you will play a pivotal role in driving revenue and fostering strong client relationships. You will be responsible for identifying new business opportunities, managing existing accounts, and developing strategic plans to achieve sales targets. This position offers the chance to work with a diverse portfolio of clients while collaborating with cross-functional teams to deliver exceptional service and solutions.

TransPerfect Legal Solutions is hiring a Technical Team Lead for the Hosting division in New York City. This role manages a group of Litigation Support Analysts and provides technical support to Project Management teams around the world. Work schedule options Friday, Saturday, and Sunday from 10 AM to 8 PM ET, then three days off Saturday and Sunday from 10 AM to 8 PM ET, plus Monday and Tuesday from 1 PM to 11 PM ET, then three days off What you will do Supervise electronic discovery solutions for clients, including law firms and Fortune 500 companies Oversee the culling, processing, hosting, and conversion of electronically stored information (ESI) Lead and support the Litigation Support Analysts team Deliver technical expertise and assistance to global Project Management teams

Join Duet as a Technical Lead!Duet is pioneering a revolution in primary care by empowering nurse practitioners (NPs) to take ownership of their practices. Our mission is to create a supportive ecosystem through personalized products and services, ultimately establishing the largest network of NP-led practices in the nation and enhancing patient outcomes across communities.About UsAs a well-funded seed-stage venture led by seasoned entrepreneurs and nurse practitioners, Duet has gained backing from notable investors like Kairos HQ and Lerer Hippeau. We're developing a comprehensive enablement platform for NP-led practices, featuring innovative software that minimizes administrative burdens, optimizes cash flow, and empowers clinicians to run sustainable businesses independent of corporate pressures.With a robust data infrastructure already established, connecting outpatient EHR and practice management systems, we are poised to enhance these workflows through transformative services. This position is crucial for advancing our technical vision into scalable, self-serve products while cultivating a high-performing team.Your RoleAs the Technical Lead, you will be the chief architect behind Duet's product engineering stack. You will lead a dedicated team of data and engineering professionals, guiding technical direction while remaining actively engaged in coding and development. This is a hands-on role that combines leadership with the passion for building.You will take charge of the architecture that drives Duet's customer-facing products, which include data-intensive applications that present intricate healthcare and practice management information through intuitive user interfaces. Your responsibilities will span the entire technology stack, from backend systems and data pipelines to the application interfaces utilized by clinic staff daily.Reporting directly to the founding team, this role is perfect for an individual who possesses a systemic mindset, thrives under pressure, and is energized by transforming complex real-world challenges into structured software solutions.Your ResponsibilitiesDefine Technical Strategy: Lead architectural decisions across the technology stack, from data extraction from EHR and practice management systems to backend services and business logic, all the way to the presentation layer in customer-facing applications. Make informed choices that effectively balance speed and reliability within an early-stage environment. Establish scalable engineering standards and practices as the team expands.Develop Data-Driven Products: Design and execute backend systems that convert complex healthcare data into actionable insights.

WHO WE ARE: Zinnia is at the forefront of technology, dedicated to accelerating growth in life and annuities. Our innovative enterprise solutions and data-driven insights streamline the processes of buying, selling, and managing insurance products, empowering individuals to secure their financial futures. Our achievements are anchored in our core values: be bold, collaborate, and deliver value. With over $180 billion in assets under management, we proudly serve more than 100 carrier clients, 2,500 distributors, and over 2 million policyholders.WHO YOU ARE:As the Lead Technical Product Manager, you will spearhead the definition, development, and execution of our product initiatives, collaborating with various functional teams throughout the product lifecycle. This role requires you to craft a compelling product vision informed by customer and market insights, develop a comprehensive product roadmap featuring both business and technical elements, and work closely with engineering, sales, marketing, and customer support teams to ensure seamless execution and adherence to service level agreements (SLAs). Ideal candidates will thrive in dynamic environments where technology converges with business strategy.WHAT YOU’LL DO:Serve as a key partner to the Senior Director of Product, providing guidance and mentorship to junior product managers.Take ownership of a product area, responsible for understanding user needs, defining platform requirements, managing the product roadmap, and overseeing end-to-end development from ideation to launch.Lead product lifecycle execution, including market research, competitive analysis, planning, and product launch strategies.Monitor progress, identify challenges, and proactively manage risks to achieve business objectives.Contribute to product strategy development, integrating insights from Sales, Marketing, Engineering, and Customer Research teams.Define product features and manage both business and technical requirements.Collaborate effectively with diverse global teams.Support the Sales team in pre-sales activities to drive conversions.Assist the Marketing team in creating content and positioning strategies.

Join the City of New York as a Policy Writer, where you will be instrumental in developing, drafting, and reviewing policies that impact our diverse communities. This role requires strong analytical skills, attention to detail, and the ability to communicate complex information effectively. You will collaborate with various stakeholders to ensure that policies align with city goals and community needs.

About WRITERAt WRITER, we empower the world's foremost enterprises to harness the transformative power of AI-driven workflows. Our mission is to amplify human potential through advanced superintelligence, demonstrating its feasibility through reliable AI solutions that bridge the gap between IT and business teams, facilitating comprehensive enterprise transformation. With our cutting-edge end-to-end platform, prominent organizations such as Mars, Marriott, Uber, and Vanguard are developing and implementing AI agents that leverage their proprietary data, supported by WRITER's enterprise-grade LLM technology. Valued at $1.9 billion and backed by prestigious investors like Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is swiftly establishing itself as a frontrunner in the enterprise generative AI landscape.Founded in 2020, with vibrant offices located in San Francisco, New York City, Austin, Chicago, and London, our team is driven by ambition and agility. We invite passionate, innovative builders and strategists to join us in shaping the future of work through AI. About the RoleWe are actively seeking a skilled Customer Success Manager to spearhead the AI adoption and activation initiatives for our most valued clients. This pivotal role emphasizes demonstrating the platform's capabilities while ensuring a sustained organizational embrace of AI solutions. You will guide clients from their initial engagement through to successful production deployment, facilitating effective onboarding, customized enablement, champion programs, and change management strategies. Your ability to quickly identify impactful use cases will be essential in driving a repeatable and scalable AI program that adapts to the evolving needs of each organization. By managing complex relationships, you will be instrumental in conveying WRITER’s dynamic vision to our clients. Your efforts will foster processes that enhance activation, adoption, advocacy, and ongoing success tailored to each customer’s transformation journey.Collaboration is key in this role, as you will work cross-functionally with Sales, Transformation Leads, Industry Practice Heads, Product, and Enablement teams to craft a seamless customer experience. Success will be measured through accelerated adoption rates, deeper engagement, strategic use cases reaching production status, and clients showcasing measurable impacts on their business.This hybrid role is based in our New York City office, reporting directly to the Director of Customer Success.‍ What You'll DoDevelop and scale activation frameworks by pinpointing repeatable customer deployments and crafting targeted strategies that harmonize standardization with customization.Lead the strategic development of customer AI programs, prioritizing change management, AI centers of excellence, and sustainable practices.

Role overview TransPerfect Legal Solutions is hiring a Technical Team Lead for E-Discovery Hosting based in New York City. This position leads a group of Litigation Support Analysts and provides technical hosting support to Project Management teams around the world. The work centers on managing electronic discovery solutions for clients in the legal sector, including law firms and Fortune 500 companies. Schedule options Friday, Saturday, Sunday (10 AM – 8 PM ET), Monday (1 PM – 11 PM ET) – 3 days off Saturday, Sunday (10 AM – 8 PM ET), Monday, Tuesday (1 PM – 11 PM ET) – 3 days off What you will do Lead and mentor a team of Litigation Support Analysts Deliver technical hosting support for global Project Management teams Oversee electronic discovery solutions for legal industry clients Team focus The team at TransPerfect Legal Solutions uses AI, analytics, and multi-language technology to deliver a range of legal services.

Hello! Join Us at Forerunner.At Forerunner, we are dedicated to making climate adaptation accessible for all communities. Our powerful software empowers local governments to effectively plan for the future amidst the complexities of climate change, particularly in managing flood risks. By harnessing local-level flood risk data, we help municipalities communicate with residents and higher government levels more efficiently.Your RoleAs part of our engineering team, you will lead a close-knit group of 4-5 engineers, focused on providing innovative solutions that enable floodplain managers across the USA to tackle the challenges posed by flooding. We understand the intricacies of our domain and strive to simplify it for our users, allowing them to prioritize what truly matters—combating climate change and protecting homes.We foster a flexible work environment and value accountability. Please note that we are currently unable to sponsor H1-B visas, so candidates must possess permanent residency or citizenship.Our technology stack includes:Frontend: Typescript, React.js, React Native with testing frameworks such as Jest, Cypress, and Maestro.Backend: GraphQL API built on Node.js and Typescript with Jest for testing.Database: Postgres, with extensive use of PostGIS.Version Control: Git, GitHub, and GitHub Actions for CI/CD.Deployment: AWS using ECS and other cloud services.Other Tools: Various cloud providers and SaaS solutions like GCP and Twilio.While familiarity with all these technologies is not mandatory, a foundational understanding of several is essential.We strongly encourage applications from underrepresented groups, as climate change impacts us all, and our team should reflect this diversity.

Join Via as a Senior Strategic Proposals Writer, where your exceptional writing skills will play a pivotal role in enhancing mobility solutions. Collaborate with our Strategy Team to create impactful proposals that address the unique transportation challenges faced by public transit providers. Dive deep into Via’s innovative technology and operational strengths to craft high-quality proposals that foster meaningful partnerships and advance shared mobility initiatives.

Join WRITER: Pioneering AI InnovationAt WRITER, we empower leading enterprises to harness AI-driven workflows that expand human potential. Our mission is to enhance organizational capabilities through advanced, trustworthy AI solutions that bridge the gap between IT and business functions. As a testament to our success, industry giants such as Mars, Marriott, Uber, and Vanguard are utilizing WRITER's comprehensive platform to innovate and deploy AI agents built on their unique data, powered by our enterprise-grade LLMs. A valued company at $1.9 billion, our rapid growth is supported by top-tier investors like Premji Invest, Radical Ventures, and ICONIQ Growth, solidifying our status as a frontrunner in enterprise generative AI.Since our inception in 2020, with offices in San Francisco, New York City, Austin, Chicago, and London, we prioritize ambitious thinking and agile execution. We are on the lookout for passionate and skilled innovators to join us in crafting a transformative future of work through AI. Role OverviewWe seek a dynamic and strategic AI Transformation Lead to partner closely with our key Fortune 100 clients. In this influential role, you will architect transformative changes, guiding top-tier organizations to fundamentally rethink their operational frameworks. You will connect business strategies with leading-edge technology, translating the capabilities of the WRITER platform into tangible financial outcomes while supporting executives in their transition to an AI-first operational paradigm.This is a unique chance to shape the blueprint for enterprise-level AI transformation. Your responsibilities will extend beyond mere account management; you will be pivotal in steering C-suite executives from initial AI exploration to realizing comprehensive value. Your contributions will directly impact WRITER's product development trajectory and influence how global brands leverage superintelligence to enhance workforce capacity.This hybrid position is based in our New York City office, reporting to the Director of AI Transformation and Success.‍ Key ResponsibilitiesOversee a diverse portfolio of clients while spearheading ROI-driven initiatives alongside a customer success manager focused on adoption strategies.Serve as a strategic transformation advisor for Fortune 50-100 clients, establishing a vision and defining the JTBD framework in collaboration with leadership teams to enhance AI adoption.Develop and manage executive-level relationships to ensure alignment and success in AI initiatives.

About WRITER WRITER develops AI solutions that help large enterprises improve productivity and drive innovation. The company’s platform supports major brands such as Mars, Marriott, Uber, and Vanguard. WRITER is valued at $1.9 billion and backed by investors including Premji Invest, Radical Ventures, and ICONIQ Growth. Founded in 2020, WRITER operates from offices in San Francisco, New York City, Austin, Chicago, and London. Role Overview: Enterprise AI Transformation Lead (East) This hybrid position is based in New York City and reports to the Director of AI Transformation and Success. The Enterprise AI Transformation Lead partners with Fortune 100 clients, guiding them through the adoption and integration of AI across their organizations. The role combines strategic advising with hands-on implementation, helping clients realize measurable business outcomes from AI initiatives. The position goes beyond traditional account management, influencing both client operations and WRITER’s product direction. Key Responsibilities Manage a portfolio of enterprise clients, working closely with a Customer Success Manager to drive adoption and maximize ROI from WRITER’s AI platform. Act as a strategic partner to Fortune 50-100 clients, collaborating with executive teams to define vision, set direction, and establish the Jobs To Be Done (JTBD) framework for AI adoption. Guide C-suite leaders from early AI experimentation to full-scale value realization, helping organizations reshape their operating models for an AI-first future. Share insights from client engagements to inform WRITER’s product development and influence how top brands use AI to extend human capability. Location and Reporting This is a hybrid role based out of WRITER’s New York City office.