Key Account Manager at Aircall | New York

Join Aircall as a passionate and dedicated Key Account Manager in our vibrant New York office, where you will serve our top-tier North American clients. Our innovative, AI-driven customer communication platform is utilized by over 22,000 companies globally, enabling them to accelerate revenue growth, enhance issue resolution, and efficiently scale their customer-facing teams.At Aircall, we are redefining customer communications by merging voice, SMS, WhatsApp, and AI into one cohesive workspace. Our commitment to helping teams work smarter is reflected in our AI Voice Agent, which automates routine calls, and AI Assist, which optimizes post-call tasks. With tools designed to provide real-time guidance, we empower our teams to achieve their maximum potential, resulting in increased revenue and quicker resolutions.Founded in Paris, with a robust North American presence in Seattle, we also have teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our product is beloved by customers and our business is rapidly scaling, supported by top-tier investors and driven by continuous AI innovation across our offerings.At Aircall, you will be part of a dynamic environment filled with ambition, a focus on product excellence, and a commitment to execution. We prioritize visible impact, swift decision-making, and genuine growth.Our Work Ethos: We are deeply customer-focused, data-oriented, and dedicated to delivering substantial results. We champion ownership, continual learning, and thoughtful speed. If you thrive in a collaborative and fast-paced setting where trust and impact are paramount, you will find your place with us.

Join Aircall, a trailblazing unicorn and AI-driven customer communications platform, empowering over 22,000 companies globally to enhance revenue, expedite issue resolution, and scale customer-facing teams. We are transforming the landscape of customer communications by integrating voice, SMS, WhatsApp, and AI into a cohesive workspace.Our success stems from a fundamental principle: enable teams to work smarter, not harder. With innovations like Aircall’s AI Voice Agent automating routine calls, AI Assist simplifying post-call tasks, and AI Assist Pro offering real-time support, we drive better outcomes, faster resolutions, and confidence in team scalability.Headquartered in Paris, with a robust North American hub in Seattle and teams located in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, Aircall is rapidly growing with the support of exceptional investors and a commitment to continuous AI innovation across our product offerings.At Aircall, you will be part of a dynamic and ambitious company. Our product-centric approach emphasizes execution, visible impact, swift decision-making, and genuine growth.Our Work Culture: We are driven by customer obsession, data intelligence, and a commitment to meaningful outcomes. Our values prioritize ownership, relentless learning, and thoughtful speed. If you excel in a collaborative and fast-paced environment where trust and impact are paramount, you will thrive here.Team OverviewThe Forward Deployed Engineering team at Aircall plays a pivotal role in connecting our cutting-edge AI Agent technology with real-world workflows for small and medium-sized businesses (SMBs). We transform concepts into reality, delivering automation that enhances customer experiences, boosts productivity, and unveils new business opportunities. Collaborating cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success teams, we ensure every deployment achieves measurable impact. This hands-on role sits at the convergence of technical consulting, project leadership, and AI adoption strategy. While a full-time software engineering background is not mandatory, fluency in APIs, strong project management abilities, and a passion for learning, building, and scaling new models that empower both customers and team members are essential.Role Responsibilities...

Join Aircall, a cutting-edge unicorn and AI-powered customer communications platform, serving over 22,000 businesses globally. Our mission is to transform customer communications by seamlessly integrating voice, SMS, WhatsApp, and AI into one cohesive workspace.At Aircall, we believe in empowering teams to work smarter, not harder. Our innovative solutions, including the AI Voice Agent for automating routine calls and AI Assist for optimizing post-call tasks, are designed to boost revenue, accelerate problem resolution, and enable teams to scale efficiently.Headquartered in Paris, with a significant presence across North America, including Seattle and New York City, we are rapidly expanding with teams in Madrid, London, Berlin, San Francisco, Sydney, and Mexico City. Our product is loved by customers, and we are backed by prestigious investors, continually driving AI innovation across our offerings.At Aircall, you will become part of a dynamic, ambitious, and execution-focused team. We prioritize quick decision-making, visible impact, and genuine growth.Our Work Culture: We are dedicated to understanding our customers, driven by data, and focused on delivering significant outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative and fast-paced environment where trust and impact are paramount, you will find your place here.We are searching for a highly skilled Principal Business Systems Engineer to spearhead strategic initiatives within our Go-to-Market (GTM) Engineering team, driving transformative business solutions. This pivotal role involves collaborating cross-functionally with key stakeholders in Sales, Marketing, Customer Success, and Revenue Operations to design and implement scalable systems that enhance operational efficiency and foster revenue growth.As a Principal Business Systems Engineer, you will provide strategic insights, influence business strategies, and leverage your expertise in business process automation, system integrations, and data analytics to address complex challenges. This is a unique opportunity to shape the future of our GTM technology landscape utilizing your extensive knowledge of CRM and analytics tools.

Join Our Dynamic Team:Become a vital part of our Enterprise Key Account Management team at Equativ, where we empower large media clients to tackle the intricate challenges of adtech. Our dedicated team collaborates seamlessly across various domains, including ad serving, SSP, DSP, and curation, to unlock maximum value from our innovative platform.With a strong focus on nurturing long-term growth, we enhance client relationships, drive platform adoption, and spearhead upselling and cross-selling initiatives. Our commitment to partnership extends to close collaboration with Supply and Demand Sales, TechOps, and Product teams, ensuring our clients receive strategic insights and a smooth operational experience.Note: This role is 50% remote, and candidates must be available to work in our NYC office.

Account Manager at Billboard Billboard, the world's foremost music media brand, is seeking an enthusiastic Account Manager to join our dynamic advertising sales team. Known for our iconic charts, breaking news, and multi-platform storytelling, Billboard captures the essence of the top musicians and the business that fuels their success. With a presence in over a dozen countries and publications in more than 10 languages, Billboard is the trusted source for music information globally. In this pivotal role, you will collaborate closely with clients and internal teams to strategize and coordinate all aspects of digital and print media buys for the Billboard brand. This includes engaging in all phases of the sales process, from crafting media plans to analyzing campaign performance. A passion for music and entertainment, along with a proactive approach to learning and contributing to team growth, is essential.

Join Princess Polly as a Key Leader in our dynamic New York City team! We are looking for an enthusiastic and dedicated individual to help lead our retail operations and ensure exceptional customer experiences. You will play a vital role in training and developing our staff, managing inventory, and driving sales to meet and exceed our goals. If you are passionate about fashion, leadership, and creating a vibrant shopping environment, we want to hear from you!

Anrok stands at the forefront of tax automation, empowering businesses to thrive in the global market while simplifying compliance challenges.With the digital economy witnessing a remarkable 6x growth over the past decade, software companies are transitioning from a carefree sales tax approach to needing meticulous monitoring of exposure, precise rate calculations, and timely filing across 20+ US states and numerous countries. This shift poses a significant challenge for organizations aiming to engage customers on a global scale.Anrok addresses these complexities by seamlessly integrating with billing and payment systems, automating tax monitoring, calculations, and filing processes in a comprehensive manner. Our unified platform navigates the ever-evolving landscape of tax legislation at municipal, state, and federal levels, allowing companies to concentrate on growth rather than compliance hurdles.Our esteemed clientele includes:40% of the top 50 AI companies as per Forbes20% of the top 100 Cloud companies as per ForbesLeading firms such as Notion, Anthropic, and CursorWe are on a mission to make compliant digital commerce accessible for businesses of all sizes, supported by over $100M in funding from prominent investors including Spark Capital, Sequoia, Index, and Khosla Ventures.As Anrok rapidly expands, we are seeking an Account Manager to play a pivotal role in our growth strategy. You will oversee a portfolio of existing Anrok sellers, providing consultation to help them navigate global sales tax risks as their revenues increase. Collaborating closely with our Head of Activation and senior leadership, you will refine our growth sales strategies and implement initiatives to enhance the seller experience.

At Profound, we are dedicated to empowering businesses with the knowledge and control necessary to navigate their AI presence effectively. As an Account Manager, you will collaborate closely with our Sales, Product, and Engineering teams to meet customer requirements, boost platform adoption, and drive impactful results through strategic consultations, success planning, and dedicated support.In this role, you will act as a trusted advisor, guiding clients through the evolving landscape of AI and search technologies. You will share valuable insights, best practices, and actionable strategies that will elevate their AI visibility and help them make informed decisions using the Profound platform.Key ResponsibilitiesManage a portfolio of 40 to 50 accounts, ensuring renewal and expansion revenue goals are met.Work alongside the Engagement Management team to oversee the customer lifecycle from onboarding through to renewal, identifying opportunities to enhance product adoption and value.Gain a comprehensive understanding of each customer's objectives, workflows, and organizational structure to position Profound as an essential partner.Create organizational maps of customer deployments to strengthen relationships and maximize impact.Develop and maintain a pipeline of renewals, cross-sells, and upsells to achieve monthly and quarterly revenue targets.Lead commercial discussions, including executive business reviews and negotiations for multi-product renewals and upsells.Utilize CRM data and pipeline management best practices to forecast accurately, ensuring transparency and accountability.Collaborate across departments with Product, Engineering, and Engagement Managers to provide a seamless customer experience and uncover insights that promote adoption.

About Us:TransPerfect is a global leader dedicated to empowering businesses to thrive in the international marketplace. With our extensive suite of language and business support services, we facilitate seamless communication and globalization across diverse sectors. Our offerings include top-notch translation, multicultural marketing, website globalization, legal support, and innovative technology solutions tailored to meet our clients' needs.Your Role:As an Account Manager, you will play a pivotal role in cultivating new business relationships while providing exceptional support to our existing clients.Key Responsibilities:Conduct in-depth research to identify prospective clients through various channels, including online resources, trade shows, referrals, and industry directories.Create and maintain comprehensive spreadsheets detailing prospective client information, such as names, titles, contact details, and other relevant data.Design and implement targeted mailing campaigns to engage prospective clients using updated databases.Initiate cold calls to potential clients to introduce our services and generate interest.Utilize creative problem-solving to enhance our new business development strategies.Negotiate rates and timelines with clients, ensuring mutually beneficial agreements.Educate both prospective and current clients about our translation process, including pricing, turnaround times, and insights into competitors.Collaborate with production teams to guarantee that all projects are executed with precision and attention to detail, resulting in high-quality deliverables.Regularly follow up with clients to assess their satisfaction regarding service delivery and quality.Stay informed about the industries TransPerfect serves, including key players, trends, and relevant current events.Participate in special projects or additional duties as assigned.

About Us:TransPerfect is dedicated to empowering businesses to thrive in the global marketplace. Starting with a vision to assist companies in navigating international challenges, we have established ourselves as an industry leader. Our comprehensive suite of services includes translation, multicultural marketing, website globalization, legal support, and advanced technology solutions tailored to meet diverse business needs.Your Role:As an Account Manager, you will play a pivotal role in establishing new business relationships while providing exceptional support to our existing clients. This position requires a proactive approach to business development and a commitment to client satisfaction.Key Responsibilities:Identify and research potential clients through various methods, including online research, trade show attendance, referrals, and professional directories.Maintain accurate databases of prospective client information, including contact details and other relevant data.Conduct outreach to prospective clients via personalized email campaigns and cold calling.Innovate and refine our new business development strategies through effective problem-solving.Negotiate pricing and deadlines with both prospective and existing clients.Provide education on the translation process, including pricing structures and turnaround times, to prospective clients.Collaborate with production teams to ensure project accuracy and high-quality outcomes.Follow up consistently with clients to ensure satisfaction with our services and delivery.Stay informed about industry trends and developments relevant to TransPerfect's target markets.Assist with special projects and additional duties as needed.

Join bubble as an Associate Account Manager, where you'll play a pivotal role in cultivating client relationships and ensuring their success with our platform. This position demands strong communication skills, a proactive approach to problem-solving, and the ability to navigate complex account management scenarios.Your responsibilities will include collaborating with clients to understand their needs, providing tailored solutions, and ensuring optimal service delivery. If you are passionate about client success and eager to grow within a dynamic team, we invite you to apply!

About AlphaSense: AlphaSense is the go-to platform for the world’s leading companies seeking to eliminate uncertainty in decision-making. Leveraging advanced AI, we provide market intelligence and insights derived from a wealth of trusted public and private content, including equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary research. In 2024, AlphaSense strengthened its mission through the acquisition of Tegus, enhancing our capabilities to empower professionals with AI-driven market intelligence. Our combined strengths will facilitate growth, innovation, and an expanded content library, enabling users to derive deeper insights from thousands of sources. Trusted by over 6,000 enterprise customers, including a significant portion of the S&P 500, AlphaSense, founded in 2011 and headquartered in New York City, employs over 2,000 professionals worldwide with offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join us in making a difference!Location: NYC Preferred, Boston/Chicago, RemoteAbout the RoleThe Account Manager position is part of our Financial Services Account Management team, which serves Fortune 1000 firms, asset managers, hedge funds, and investment banks. In this role, you will be responsible for overseeing long-term relationships with a designated portfolio of high-value Financial Services clients. You will act as the primary commercial relationship owner, accountable for renewals, customer health, adoption, and growth. Your goal is to ensure AlphaSense is integrated into daily workflows, delivering measurable business impact.As a trusted advisor, you will engage with stakeholders, from daily users to senior executives, and collaborate closely with Account Executives to identify expansion opportunities, while maintaining accountability for retention and renewals.This dynamic position thrives in a fast-paced environment, where high growth and shifting priorities are the norms. Success will depend on your strong business acumen, ability to navigate ambiguity, clear ownership of outcomes, and your capacity to prioritize effectively while remaining accountable.

About You: As an Affiliate Account Manager, you excel in achieving the ideal harmony between client satisfaction and team performance. Your strategic and analytical mindset has equipped you with significant experience in affiliate and influencer marketing across both agency and brand environments. A self-starter at heart, you effortlessly navigate through uncertainty, consistently delivering data-driven solutions that benefit both clients and team members. Your relentless pursuit of growth and challenges is matched only by your ability to inspire this same mindset within your team. Key Responsibilities: Manage, negotiate, develop, and cultivate affiliate partnerships for a diverse range of clients. Generate weekly and monthly performance reports to assess partner activity and optimization opportunities, presenting insights to clients. Develop strategies to boost performance through testing commission structures, dynamic attribution modeling, and cross-channel analysis. Streamline workflows and processes, adapting as necessary for maximum productivity. Oversee daily operations within the affiliate network.

About Glimpse Glimpse builds AI technology for Consumer Packaged Goods (CPG) brands, focusing on automating back-office work like deductions management, revenue recovery, and cash application. Since launching in April 2024, Glimpse has grown from zero to over 200 customers and raised $52 million from investors such as a16z, 8VC, and Y Combinator. Our AI agents analyze deduction data, validate charges, automate cash applications, and dispute invalid claims, tasks that would otherwise take years for a full-time team. For example, our AI reviewed 17,000 deductions in under 24 hours for a $1 billion CPG brand, finding over $10 million in recoverable revenue. We are building a new suite of services for consumer brands and are searching for outstanding talent to help us scale further. Role Overview: Account Manager (NYC HQ) The Account Manager will shape the commercial success of existing client accounts at Glimpse. This person takes ownership of key metrics like Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), approaching them with the care of a business owner. This position is broader than traditional account management. It calls for executive-level communication, disciplined commercial strategy, and a strong focus on data to demonstrate Glimpse’s value. The Account Manager will help build the systems, processes, and playbooks that define how we manage accounts as the company grows beyond eight figures in revenue. Collaboration is essential. The Account Manager works closely with Sales, Customer Experience, Product, Marketing, and the founding team to ensure customers renew, expand their services, and become long-term advocates for Glimpse. What You Will Do Oversee and grow a portfolio of CPG accounts, serving as the main commercial contact after the sale. Increase NRR and GRR by finding expansion opportunities, managing renewals, and reducing churn risk. Build and maintain executive relationships with Finance, Accounting, Operations, Sales, and C-suite leaders at client companies. Prepare data-driven business reviews (QBRs/EBRs) that clearly show the ROI Glimpse delivers, turning platform activity into a compelling value story for clients. Spot upsell and cross-sell opportunities and close these deals. Work with Account Management Leadership to design the account management framework, including playbooks, templates, and scalable processes as Glimpse expands.

About Us:TransPerfect is a global leader in providing language and business support services designed to help companies thrive in the international marketplace. With a comprehensive suite of services, including translation, multicultural marketing, website globalization, and legal support, we empower our clients to reach their global potential effectively and efficiently.Your Role:As an Account Manager, you will play a pivotal role in forging new business relationships while providing exceptional support to our existing clientele. Your responsibilities will include:Conducting thorough research to identify and engage potential clients through various channels, including online research, trade shows, referrals, and professional directories.Creating detailed spreadsheets that catalog prospective client information, including names, titles, contact details, and other relevant data.Executing daily outreach to potential clients using up-to-date client data.Initiating cold calls to prospective clients to introduce our services and establish connections.Employing creative problem-solving skills to enhance our new business development strategies.Negotiating service rates and project timelines with both prospective and existing clients.Providing education on the translation process to clients, including details on our pricing, turnaround times, and competitive analysis.Collaborating with production teams to ensure high-quality project delivery and meticulous attention to detail.Maintaining regular follow-ups with clients to assess their satisfaction with our services.Staying informed about the industries we serve, including market leaders and current trends.Taking on special projects and additional responsibilities as needed.

Join Our Mission at LegoraAt Legora, we are revolutionizing the legal landscape with a mission to transform the way legal work is accomplished. Our approach is unique: we don't just build solutions for lawyers; we collaborate with them to ensure our innovations meet their real-world needs.Our AI-driven workspace empowers legal professionals to enhance their efficiency and ask insightful questions, unlocking new perspectives. Each day, we challenge the status quo in legal technology, making complex processes smarter, faster, and more human. With our technology, we analyze thousands of documents in mere minutes and design intelligent workflows in partnership with leading practices, turning possibilities into tangible results.Currently, we are trusted by prestigious global firms such as Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters across more than 40 countries. Our momentum is intentional: we ship swiftly, iterate effectively, and scale rapidly.When you become a part of Legora, you join a team that believes in excellence and understands that collaborative success is key to empowering lawyers with technology that genuinely comprehends their needs. If you are passionate about building innovative solutions, working with exceptional talent, and spearheading change in a high-impact field, we invite you to consider this opportunity.Be a Part of Defining the Future of Legal TechnologyWe are seeking a Revenue Accounting Manager to lead and expand our revenue accounting function. You will collaborate at the intersection of Accounting, Product, Go-To-Market (GTM), and Engineering, working closely with senior leaders to ensure our revenue model is precise, compliant, and scalable.This is a senior and impactful role where you will have significant ownership. You will develop revenue recognition policies, advise on complex commercial decisions, and establish systems and processes that support usage-based and subscription revenue models in a dynamic, product-oriented environment.

As an Account Manager at Equativ, you will play a vital role in driving our client relationships and ensuring their success. You will be responsible for managing client accounts, understanding their needs, and delivering tailored solutions that enhance their experience. Your expertise will help clients maximize the value of our products and services, and your proactive approach will be key to fostering long-term partnerships.

About AvocaAt Avoca, we are revolutionizing the way home service companies interact with their customers. Our cutting-edge AI-powered conversational agents are designed to manage every high-value inbound call, from job bookings to lead qualification, significantly enhancing revenue generation—all with unparalleled speed and reliability compared to traditional call centers.In just under two years, we have grown to a dynamic team of 85 employees, fostering a vibrant, in-office culture in New York City. Operating in a market exceeding $500 billion, we recognize that missed calls translate to lost business, and we are committed to establishing a category-defining platform for AI-driven customer engagement.We proudly serve some of the largest brands in the home services sector and experienced a remarkable 10x growth in 2025. With our high-performing, in-office team in NYC, we are rapidly capturing a significant and underserved market, where 85% of missed calls go to competitors. Each new hire makes an immediate and impactful contribution to our mission.The RoleAs a Technical Account Manager at Avoca, you will take charge of the post-sales technical relationship with our clients, ensuring a seamless bridge between implementation details and ongoing account strategy. You will guide home service companies through the onboarding process, advise on APIs, webhooks, and prompting configurations, and help them achieve measurable business results on Avoca’s platform. Acting as a trusted technical advisor, you will translate customer goals into scalable solutions, drive product adoption, and ensure long-term success.This position is perfect for individuals who excel at the intersection of technical execution and customer strategy. You should be adept at engaging in customer-facing discussions, hands-on with integrations, and accountable for delivering results.What You’ll DoAct as the primary technical point of contact and trusted advisor after the sale, ensuring successful implementation, integration, and product adoption.Lead onboarding and rollout initiatives, customizing technical strategies to align with each customer’s goals, technology stack, and business model.Design and validate integrations (APIs, webhooks, data flows) in collaboration with customer Operations, Product, and IT teams; troubleshoot issues and enhance performance.Configure and refine prompting and workflows to optimize call handling quality, improve conversion rates, and maximize revenue impact.Conduct regular technical and business reviews to align objectives, track KPIs, and identify opportunities for value creation.Collaborate with Sales, Product, and Engineering teams to resolve technical issues, provide structured feedback, and influence product roadmap priorities.

Join Brellium as a Senior Accountant, where you will play a pivotal role in managing financial records, ensuring compliance, and delivering insightful financial analysis. You will collaborate closely with cross-functional teams to enhance our financial strategies and drive organizational growth.

Account Executive - New York CityRevenue - WeatherBugAbout UsWeatherBug, part of GroundTruth, is a leading platform providing hyperlocal and live weather data along with proactive weather alerts to our consumers. With over 15 million unique users monthly across various platforms, our mission is to deliver environmental intelligence that enhances everyday life. Our app has been recognized as a top-rated weather application, earning accolades such as the best weather app by MediaPost’s Appy Awards in 2019. GroundTruth leverages real-world behavior insights to drive effective marketing strategies that yield measurable results.Discover more at: www.weatherbug.comAt GroundTruth, we pride ourselves on our innovative culture and exceptional talent, consistently recognized as one of Ad Age’s Best Places to Work for 2021, 2022, 2023, and 2025! Explore the benefits of joining our dynamic team here.About YouWe are seeking a results-driven sales leader to cultivate WeatherBug’s custom partnerships and leverage our first-party data for brands and agencies. This role emphasizes consultative selling and delivering substantial value to our clients, particularly targeting Hold Cos based in NYC.Your ResponsibilitiesBuild and nurture strong relationships with key Hold Cos in New York CityDrive new business acquisition through outstanding cold calling and prospecting skillsIdentify and develop new market opportunities for WeatherBugExhibit creative problem-solving capabilitiesAchieve or surpass sales quotas on a monthly and quarterly basisEngage with senior agency and client decision-makers, presenting sales opportunities within the expanding mobile marketing sectorConduct at least five client meetings weekly, embodying a “Pitch a Day” approachEffectively communicate WeatherBug’s value propositionManage your sales territory with a structured plan, prioritizing opportunities, maintaining a robust sales pipeline, and following up on leads promptlyCollaborate closely with internal teams (including Operations and Account Management) to ensure top-notch client servicePosition WeatherBug as a thought leader within the advertising ecosystem.Your QualificationsThis is an ideal candidate profile; we recognize that few candidates meet all criteria. If you fulfill most of the requirements, we encourage you to apply.