Enterprise Engagement Management Manager

Join Profound as an Enterprise Engagement Management Manager, where you will play a pivotal role in fostering relationships with our enterprise clients. In this dynamic position, you will lead a team dedicated to enhancing client engagement, strategizing effective solutions, and driving satisfaction. Your expertise will help shape our approach to enterprise partnerships, ensuring our clients receive exceptional service tailored to their needs.

Profound is a leading marketing platform specializing in AI search, empowering renowned brands like Ramp, Figma, Chime, Calendly, and DocuSign to effectively manage their AI presence. Supported by elite investors such as Sequoia, Kleiner Perkins, and Khosla Ventures, we have expanded our reach to thousands of customers, forming the backbone of their AI search initiatives—from insights to actions, automation, and impactful results.As the Engagement Manager, you will play a pivotal role in driving the AI search program for our enterprise clients, ensuring their successful implementation, adoption, and continuous engagement with the Profound platform. You will collaborate directly with customer stakeholders to provide strategic consultation, success planning, and tailored support to help achieve their AI search objectives. By working closely with our internal teams across Sales, Product, and Engineering, you will address customer needs, deliver significant outcomes, and act as a trusted expert guiding clients through the evolution of AI search with best practices and actionable strategies to enhance their AI visibility.Key ResponsibilitiesAct as the primary liaison and trusted advisor for a portfolio of 25 to 35 enterprise clients.Manage the entire customer journey from onboarding and implementation to driving measurable outcomes with the Profound platform.Conduct regular strategic business reviews, proactively identifying opportunities and addressing potential risks to each customer’s marketing and AI search initiatives.Develop an in-depth understanding of customer objectives while cultivating relationships with key stakeholders across marketing, operations, product, and executive teams.Become a knowledgeable expert in the AI search domain, gaining a solid understanding of large language models.Effectively manage multiple customer engagements to mitigate risks from stakeholder turnover.Work closely with the Account Management team to align value delivery with commercial goals.Collaborate with internal Sales, Product, and Engineering teams to optimize implementation and troubleshoot technical challenges.

Role overview Scrunch seeks a Senior Engagement Manager based in New York City. This position centers on developing strong client partnerships and supporting clients as they work toward their engagement targets. The Senior Engagement Manager leads a team, manages project delivery, and ensures clients receive attentive, high-quality service at every stage. What you will do Advise clients on ways to strengthen their engagement strategies and reach key goals Direct and mentor a team of professionals during all phases of project work Monitor project timelines and deliverables to uphold service quality Build and maintain client relationships through clear communication and consistent follow-up

Join Braze as an Engagement Manager II, where you will play a pivotal role in enhancing customer relationships and driving engagement strategies. You will collaborate with clients to understand their needs, deliver tailored solutions, and ensure successful implementation of our innovative platform. Your expertise will be crucial in helping clients maximize their engagement and achieve business objectives.

At Profound, we are dedicated to empowering organizations to comprehend and manage their AI footprint. As an Engagement Manager focusing on Agencies, you will collaborate closely with internal teams such as Sales, Product, and Engineering to meet customer needs, encourage platform adoption, and facilitate impactful outcomes through strategic consultations, success planning, and tailored support. You will be the go-to expert guiding clients through the evolving landscape of search, offering best practices and actionable strategies to boost their AI visibility while assisting them in making strategic decisions with the Profound platform.Your ResponsibilitiesAct as the primary point of contact and trusted advisor for marketing, digital, PR, and integrated agencies of varied sizes.Conduct regular strategic business reviews, proactively identifying growth opportunities and addressing potential risks.Gain an in-depth understanding of customer objectives and proactively nurture relationships with key stakeholders within their teams and clients.Effectively manage customer engagements to mitigate risks associated with stakeholder turnover.Collaborate with internal teams, including Sales, Product, and Engineering, to enhance customer implementation and resolve technical issues.Your ProfileA minimum of 3 years of experience in agencies within an account management role or the marketing department of a leading brand.Exceptional communication skills, capable of delivering impactful presentations and demonstrations.Self-starter with a strong passion for fostering robust customer relationships.Comfortable embracing challenges and navigating ambiguity.Analytical mindset with a solid aptitude for working with numerical data.Ability to manage processes from start to finish.Skilled in juggling multiple initiatives simultaneously and prioritizing effectively.Work EnvironmentThis position is based at our Union Square office in New York City, tailored for individuals who thrive on speed, innovation, and significant impact.The anticipated base salary for this role ranges from $80,000 to $160,000, excluding commission. Profound offers a comprehensive compensation package aimed at being competitive, which includes base salary, equity, and a wide array of benefits.

Join olo as our Loyalty & Engagement Strategy Manager, where you will play a pivotal role in developing and executing innovative strategies that foster customer loyalty and enhance engagement. You will work closely with cross-functional teams to analyze customer data, identify trends, and craft impactful loyalty programs that resonate with our audience.

At Profound, we are revolutionizing the marketing landscape for AI search, empowering leading brands such as Ramp, Figma, Chime, Calendly, and DocuSign to effectively manage their AI presence. Supported by prestigious investors like Sequoia, Kleiner Perkins, and Khosla Ventures, we have successfully expanded our reach to thousands of satisfied customers, becoming the backbone of their AI search initiatives—from insights to actionable strategies and impactful automation.As an Engagement Manager, you will be the catalyst behind our customers' AI search success, overseeing the effective rollout, adoption, and sustained engagement with the Profound platform. You will collaborate directly with customer stakeholders, providing strategic insights, success roadmaps, and specialized support to help them achieve their AI search objectives. By working closely with our internal teams across Sales, Product, and Engineering, you will address customer needs, deliver impactful results, and serve as a reliable expert, guiding clients through the evolving realm of AI search with proven best practices and actionable strategies to boost their AI visibility.

beam is hiring a Manager of Donor Engagement and Partnerships to help build and maintain strong relationships with donors and key partners. This hybrid position is based in New York City and centers on supporting sustainable funding for beam’s programs. Role overview The Manager of Donor Engagement and Partnerships will focus on strengthening connections with current and potential donors. The role also involves developing and executing partnership strategies to support organizational goals. Key responsibilities Lead initiatives to increase donor engagement and retention Develop and manage relationships with strategic partners Collaborate with team members to support fundraising efforts Contribute to strategies that ensure ongoing funding for programs Location This is a hybrid role based in New York City, combining in-person and remote work.

Join atrix as an AI Customer Engagement Manager and lead the charge in transforming customer interactions through innovative AI solutions. In this role, you will be responsible for developing strategies that enhance customer engagement, utilizing cutting-edge AI technologies to improve the overall customer experience.Your expertise will help us to analyze customer data, optimize communication channels, and implement AI-driven tools that foster deeper relationships with our clients. This is an exciting opportunity for an individual who is passionate about technology and its role in customer service.

Join superdial as a Customer Engagement Manager, where you'll take charge of the complete customer journey following the sale. This pivotal role acts as the bridge among customers, product teams, and go-to-market strategies, ensuring seamless onboarding, effective adoption, and sustained value realization.In this dynamic, cross-functional position, you'll integrate customer success, implementation, and operational problem-solving. Collaborate closely with healthcare operators, revenue cycle leaders, and internal teams to create measurable outcomes.Key Responsibilities:Customer Onboarding & ImplementationLead the onboarding process for new clients from initiation to full deployment.Convert customer workflows (such as RCM, billing, and call center operations) into successful SuperDial implementations.Collaborate with product and engineering teams to configure and launch tailored solutions.Account Ownership & Relationship ManagementAct as the primary liaison for key customer stakeholders.Establish trust and rapport with operators, directors, and executives within healthcare organizations.Conduct regular check-ins, business reviews, and performance assessments.Operational Problem SolvingIdentify workflow inefficiencies and propose process improvements.Serve as a strategic partner rather than merely a support function.Spot gaps in product or implementation and escalate issues internally.Product Feedback & IterationProvide structured feedback to product and engineering teams.Assist in prioritizing features based on genuine customer requirements.Act as the voice of the customer within the organization.Expansion & RetentionPromote usage, adoption, and quantifiable ROI.Identify opportunities for expansion in collaboration with sales.Ensure high retention rates and customer satisfaction.

Navigating the complexities of purchasing software, services, and tools in today's enterprises has become increasingly challenging, even for the most groundbreaking organizations. Globally, enterprises allocate over $120 trillion annually—more than thirty times the total consumer e-commerce expenditure. As such, businesses are more dependent on vendors than ever before to sustain their operations.Founded in 2020, Zip was created to tackle this intricate issue with a tailored procurement platform that delivers a straightforward, consumer-friendly user experience. In just four years, Zip has pioneered a new category and emerged as the frontrunner in this $50 billion+ Total Addressable Market (TAM). Today, esteemed companies such as OpenAI, Snowflake, Anthropic, Coinbase, and Prudential trust Zip to manage billions in expenditures.Our talented team is composed of experts from industry-leading organizations like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a valuation of $2.2 billion and $370 million in funding from notable investors like Y Combinator, Tiger Global, BOND, DST Global, and CRV, we are dedicated to developing innovative technology, expanding into new international markets, and, most importantly, delivering exceptional value to our clients. Join our mission!

Enterprise Account ManagerCognition is an innovative applied AI laboratory dedicated to developing cutting-edge end-to-end software agents.We are the creators of Devin, the pioneering AI software engineer. Our mission is to build collaborative AI partners that allow engineers to concentrate on more complex challenges and enable engineering teams to pursue ambitious objectives.Our team is compact yet exceptionally skilled, comprising world-class competitive programmers, former entrepreneurs, and leaders from industry frontrunners in AI such as Scale AI, Cursor, Waymo, Tesla, Lunchclub, Modal, Google DeepMind, and Nuro.While developing Devin is just the beginning, we face even greater challenges ahead. If you are passionate about tackling significant global issues and creating AI solutions that can reason through real-world tasks, we invite you to apply.

At Profound, we are dedicated to empowering organizations to understand and manage their AI presence effectively. As the Enterprise Sales Manager, you will spearhead and expand our enterprise sales team, driving significant revenue growth through a consultative and customer-centric approach. You will navigate intricate deal cycles, mentor Enterprise Account Executives, and cultivate strategies to secure impactful, multi-stakeholder agreements in the fast-paced AI environment.Key ResponsibilitiesLead, mentor, and cultivate a high-performing team of Enterprise Account Executives, promoting a culture of achievement, strategic insight, and teamwork.Oversee and guide the complete enterprise sales cycle, from targeted outreach and discovery to multi-threaded engagement, negotiation, and closing.Develop and enhance enterprise sales playbooks, qualification criteria, and forecasting models to boost accuracy and efficiency.Collaborate closely with prospects to grasp organizational goals, establish trust, and position Profound as the preferred partner for AI visibility and transformation.Work cross-functionally with Product, Marketing, Success, and Engineering teams to synchronize go-to-market strategies, address enterprise needs, and deliver exceptional customer experiences.Drive pipeline generation strategies and collaborate with Growth and SDR leadership to shape top-of-funnel initiatives.Establish enterprise sales processes, performance metrics, and best practices to ensure consistent quota achievement across the team.Who You AreAn accomplished enterprise sales leader with a track record of closing large, complex SaaS deals and managing high-performing teams.Proficient in multi-threading, stakeholder engagement, and navigating procurement, legal, and executive-level discussions.A strong coach who enhances Account Executives' skills in discovery, messaging, deal strategy, and negotiation.Strategic and structured, capable of developing repeatable systems and scalable enterprise sales processes.Comfortable managing forecasts, conducting deal reviews, and delivering predictable revenue results.Passionate about AI and its transformative impact on business operations and competition.LocationThis position is based on-site at our Union Square office in New York City.

At Frontify, we empower brands to turn their ideas into impactful realities.Our innovative brand management platform revolutionizes how teams manage digital assets, collaborate on creative projects, and launch captivating campaigns. We support thousands of marketers and designers—working with top-tier companies such as Uber, Microsoft, Volkswagen, and Telefónica—to cultivate compelling brand experiences.With our headquarters in St. Gallen, Switzerland, and additional offices in London and New York City, we foster a vibrant culture rooted in creativity, collaboration, inclusion, and joy. We're excited to welcome new team members who share our vision. If you're ready for an exciting new journey, we want to hear from you!Your teamAs part of our commercial teams—including Sales, Customer Success, and Revenue Operations—you'll collaborate with highly motivated and international colleagues located throughout Europe and New York. With a strong customer-centric approach, our teams are dedicated to onboarding new brands and helping them bring their vision to life in exciting ways.Your missionYour primary responsibility as an Enterprise Account Manager focusing on the US market will be to cultivate and enhance relationships with Frontify’s key enterprise clients across North America. As a trusted advisor, you will guide clients in achieving their brand management objectives, identify new growth opportunities, and ensure long-term success with Frontify. This role seamlessly blends strategic relationship management, commercial acumen, and a consultative approach to drive expansion.

About UsAt Legora, we are on a transformative journey to revolutionize the legal industry. Our approach is unique; we are not merely developing a solution for lawyers, we are co-creating it with them. This collaboration ensures that our offerings are precisely tailored to meet their needs.Our innovative AI-driven workspace enables legal professionals to enhance their efficiency by asking better questions and extracting valuable insights. We continuously challenge the norms of legal technology to streamline complex processes, making them smarter, faster, and more human-centric. With the capability to analyze thousands of documents in mere minutes and design intelligent workflows in partnership with top-tier practices, we are turning ambitious ideas into reality.Currently, our services are trusted by prestigious global firms, including Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters, across over 40 countries. Our commitment to rapid iteration and strategic scaling is intentional and deliberate.Joining Legora means becoming part of a dynamic team that strives for excellence, believing that 'good enough' is never sufficient. We empower lawyers to perform at their best with technology that genuinely understands their needs. If you are passionate about building from the ground up, collaborating with extraordinary individuals, and driving transformation in a high-stakes environment, this is your opportunity.We are not just shaping the future of legal technology — we are defining it. Are you ready to join us in crafting the intelligent future of law?

Role overview The Senior Account Manager - Enterprise at Braze, Inc. is based in New York City and focuses on managing a portfolio of significant enterprise clients. This position centers on building and maintaining strong relationships with senior stakeholders, including C-level executives. Working closely with internal teams, the Senior Account Manager supports client objectives and aims to ensure their long-term satisfaction with the Braze platform. What you will do Manage a group of key enterprise accounts, serving as the main point of contact Develop and sustain trusted partnerships with C-level client contacts Work alongside cross-functional teams to address client requirements Promote client retention and help clients get the most value from the Braze platform Use account management skills and strategic insight to support clients in achieving their business goals

About Sigma Computing Sigma Computing builds cloud-based analytics and business intelligence tools that help organizations turn complex data into clear business insights. The platform is designed for users at any technical level, making it easier for teams to ask questions of their data and act on what they find. Role Overview: Enterprise Customer Success Manager This role focuses on helping enterprise clients get the most out of Sigma Computing’s platform. The Enterprise Customer Success Manager works closely with high-value accounts, aiming to strengthen relationships, drive adoption, and improve Net Dollar Retention (NDR) through thoughtful account management and growth strategies. What You Will Do Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers at key enterprise accounts. Analytics Guidance: Use expertise in analytics and business intelligence to help clients make the most of Sigma Computing’s platform, supporting them as they analyze data and uncover insights. Drive NDR Growth: Develop and carry out plans to increase NDR by identifying upsell and cross-sell opportunities, and by reducing churn through proactive support. Customer Advocacy: Serve as the link between clients and the product team, representing customer needs and suggesting features or improvements to boost satisfaction and retention. Success Planning: Collaborate with clients to create and implement plans that connect Sigma Computing’s capabilities to their specific business goals. Education and Enablement: Lead training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among users. Location This position is based in New York City, NY.

Profound is a pioneering marketing platform specializing in AI search, empowering leading brands such as Ramp, Figma, Chime, Calendly, and DocuSign to enhance and manage their AI visibility. Supported by renowned investors like Sequoia, Kleiner Perkins, and Khosla Ventures, we have expanded our reach to thousands of customers, establishing ourselves as the backbone of their AI search initiatives—transforming insights into actionable strategies and measurable impacts.As an Engagement Manager, you will be instrumental in steering your customers' AI search programs, ensuring effective implementation, adoption, and sustained engagement with the Profound platform. Your role will involve direct collaboration with customer stakeholders to deliver strategic consultation, success planning, and personalized support, enabling them to achieve their AI search objectives. Working in tandem with internal teams such as Sales, Product, and Engineering, you will address customer needs, drive significant results, and act as a trusted expert in AI search best practices and actionable tactics.

About EliseAIAt EliseAI, we are revolutionizing crucial sectors like housing and healthcare, ensuring that everyone has access to safe housing and quality healthcare services. Our mission is to simplify these complex systems by seamlessly integrating AI agents into everyday workflows, enhancing efficiency, reducing costs, and improving user experiences.Housing: We streamline the process for renters, making apartment tours, lease signings, maintenance requests, and communication with property teams straightforward and efficient—all in one place.Healthcare: We simplify appointment scheduling, intake form completion, and enhance communication between patients and providers, allowing everyone to focus on health rather than paperwork.EliseAI empowers organizations to minimize manual tasks, improve accessibility, and create a cohesive experience across essential services. We are proud to have raised a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleWe are seeking an AI Engagement Manager to cultivate strategic relationships with our high-value and complex clients. In this pivotal role, you will assist clients in leveraging AI to transform their businesses—optimizing operations and enhancing portfolio performance.You will guide clients through product launches, boost the adoption of innovative AI features, and serve as a long-term strategic partner. This impactful, cross-functional position will allow you to shape AI delivery at scale and establish best practices for AI-driven success in property management.Key ResponsibilitiesGuide clients through the implementation process, aligning on business objectives and ensuring rapid time-to-value.Assist customers in reimagining workflows and decision-making by seamlessly integrating AI into their daily operations.Manage a portfolio of high-value and complex accounts, identifying opportunities to enhance adoption and deliver measurable returns on investment.Develop scalable strategies to support product rollout and ensure long-term success across different customer segments.Lead data-driven discussions linking AI performance to strategic outcomes.

Who We AreAt Verkada, we are revolutionizing the way organizations secure their personnel and properties through an innovative, AI-driven platform. As a frontrunner in cloud-based physical security, Verkada empowers organizations to enhance safety and operational efficiency via a unified software platform that features solutions for video surveillance, access control, air quality monitoring, alarms, intercoms, and visitor management systems.Trusted by over 30,000 organizations globally, including more than 100 Fortune 500 companies, Verkada serves as a vital security layer that simplifies management, fosters intelligent oversight, and enables scalable implementations. Since our inception in 2016, we have experienced rapid growth, establishing 15 offices and employing over 2,200 dedicated professionals.About the RoleWe are in the process of developing a top-tier Sales organization, and as the Enterprise Sales Enablement Manager, you will play a pivotal role in supporting our dynamic Enterprise Sales team. Your main responsibilities will include designing, developing, and delivering impactful programs, content, and resources that empower our enterprise sales professionals to effectively engage with large, complex accounts and drive substantial revenue growth. By leveraging your extensive knowledge of enterprise sales cycles, methodologies, and best practices, you will create scalable and measurable enablement solutions. This strategic position requires strong collaboration, exceptional project management abilities, and a genuine passion for equipping sales teams to realize their full potential.