Customer Support Specialist

Join Replit as a Customer Support Specialist and play a crucial role in enhancing our user experience! In this dynamic position, you will provide exceptional support to our users, helping them navigate our platform effectively. Your expertise will drive user satisfaction and foster a vibrant community of creators.

About BettermentBetterment is a premier technology-driven financial services firm specializing in investment and retirement solutions for both retail investors and financial advisors. We are dedicated to providing financial wellness tools, including a 401(k) plan for small and medium-sized enterprises. Our mission is to empower individuals to build wealth with confidence and ease. With our headquarters located in NYC, we offer hybrid work arrangements (four days in the office per week). About the RoleBetterment is seeking a Customer Support Specialist, Licensed Support to join our Human Advice team—a group of highly skilled professionals focused on delivering exceptional service to our valued clients. This team not only addresses inquiries but also crafts personalized experiences that instill confidence in our clients' financial journeys.As a member of our Tier 2 Support Team, you will leverage your FINRA licenses to provide compliant financial guidance and support to clients as they navigate critical milestones in their retirement and wealth management paths. You will interact with clients through phone and email, assisting them in understanding our platform, products, and portfolios, ultimately guiding them to make informed decisions—always prioritizing quality, clarity, and meaningful impact.This is a salaried, non-exempt position available for remote work, with the exception of candidates located in the New York City metro area, San Francisco, Los Angeles, Seattle, Boston, Washington, D.C., and Orange County, CA. Below, we provide the base salary range for this role in locations with specific city or state requirements. For applicants in other areas, actual compensation will be based on experience and geographic location. The base salary listed is just one component of Betterment’s total compensation package.$54,000 - $65,000We offer a competitive equity package, comprehensive health, dental, and vision benefits, life and AD&D insurance, short-term and long-term disability coverage, EAP, commuter and parking benefits, FSA/HSA options, and a 401(k) plan with employer match, in addition to a generous paid time off policy. A Day in the LifeAct as a licensed resource for clients, providing expert advice on portfolios, tax-efficient strategies, and platform features while enhancing client adoption and engagement.

Are you passionate about providing exceptional customer service? Join skillerszone as a Customer Support Specialist and be a vital part of our team! In this role, you will assist customers with inquiries, resolve issues, and ensure a seamless experience with our products and services.Your responsibilities will include responding to customer queries via various communication channels, providing accurate information, and working collaboratively with other departments to enhance customer satisfaction.

ABOUT UNITUnit stands at the forefront of the embedded finance revolution, delivering seamless financial services ready for launch. Serving millions of users through approximately 100 clients including Wix, Honeybook, and Relay, we redefine the financial landscape.As seasoned founders with technical expertise, we are dedicated to building a company that not only excels but also fosters pride among its team. Our solutions facilitate over $40 billion in transactions annually and handle more than 12 million API calls each day. With over $160 million raised from top-tier investors such as Insight, Accel, and more than 60 angel investors, we are poised for substantial growth.THE ROLEWe are seeking a dynamic Support Specialist to join our expanding team and take charge of a variety of client-facing duties in our New York City office.At Unit, we have a unique approach to customer support: our success is gauged not just by ticket resolutions but by the product enhancements we implement based on customer feedback. Each inquiry is a valuable insight, presenting opportunities to identify root causes and drive product innovation.The Support Specialist plays a pivotal role in our organization, ensuring exceptional service delivery while continuously enhancing our product offerings. From day one, you will carry significant responsibilities and make a lasting impact on both our clients and Unit. This is an extraordinary chance for the right candidate to contribute to building a company that is redefining its industry.

About UsAt Legora, we are dedicated to transforming the landscape of legal work. We don't just create solutions for lawyers; we collaborate with them to ensure our innovations meet their needs effectively. Our AI-driven workspace enables legal professionals to accelerate their workflows while enhancing their inquiries and uncovering valuable insights.We challenge the status quo of legal technology daily, making complex tasks more efficient, intelligent, and human-centric. By processing thousands of documents in mere minutes and developing smart workflows in partnership with top-tier firms, we are turning ambitious visions into reality.Legora is trusted by esteemed firms such as Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters across more than 40 countries. Our rapid shipping, effective iteration, and intentional scaling strategies set us apart.When you join Legora, you become part of a mission-driven team that believes in exceeding expectations. We empower legal practitioners to excel with technology that genuinely understands their needs. If you are passionate about innovative solutions, collaborating with talented individuals, and driving impactful change in a critical field, this is your opportunity.Join us in reshaping the future of legal technology!We are seeking a Customer Enablement Specialist to strengthen our Operations team and play a pivotal role in our customer support function. This position offers a chance to provide exceptional customer service, resolve complex challenges, and influence the future of support at Legora.Collaborating with Product, Engineering, Legal Engineering, and Go-to-Market teams, you will ensure our customers receive the best possible experience. By working closely with legal professionals at leading firms worldwide, you will become adept at leveraging Legora's platform to enhance their workflows. Your daily tasks will involve problem-solving, pattern identification, and ensuring that our users' interactions with support feel swift, organized, and profoundly beneficial.

Lithic is a pioneering card issuing and processing platform that empowers forward-thinking financial companies to shape the future of payments.Our robust infrastructure supports card programs for over 100 groundbreaking clients, ranging from fintech firms reimagining credit and digital banking to platforms revolutionizing disbursement and spend management. Notable companies such as Mercury, Flex, and Novo trust Lithic's developer-friendly APIs, direct network connections, and seamless reconciliation, enabling them to launch and grow card programs in mere weeks instead of years.We envision a future where access to superior financial products significantly enhances lives, liberated from the limitations of outdated mainframes and legacy processors. Our mission is supported by esteemed investors, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, among others.Our diverse team of over 160 members spans 26 states and 7 countries, with our headquarters located in New York City.Lithic is seeking an IT Support Specialist who will have the chance to lead the internal IT support function within our rapidly expanding fintech organization. This role entails providing support across key technical areas at Lithic, including end-user assistance, application management, access controls, and mobile device management (MDM) configuration for our laptop fleet. Ideal candidates will possess excellent critical thinking skills, a personable demeanor, and the ability to independently resolve a variety of IT challenges.This position offers an exceptional opportunity for a motivated IT professional to take charge of and enhance a vital support function within an innovative company. This is an on-site role at our SoHo office from Monday to Thursday, with occasional Fridays as needed based on office requirements!

Join the dynamic team at arch.co as a Client Support Specialist, where you will play a crucial role in ensuring client satisfaction and success. In this position, you will interact with clients to address their inquiries, provide solutions, and offer guidance on our services. Your exceptional communication and problem-solving skills will be essential in creating a positive client experience.

The Director of Customer Support Technology plays a pivotal role in revolutionizing Customer Support by establishing it as an AI-driven, automation-centric, and insights-focused entity.This visionary leader will craft and implement a technology strategy where AI is integral to operational processes, enhancing customer self-service, enabling intelligent case routing, augmenting agent capabilities in real-time, and facilitating predictive service operations.This role is part of the IT department and will guide the integration of emerging AI technologies to significantly enhance customer experience, boost agent productivity, and optimize cost structures.We invite applications from candidates located in Palo Alto/San Francisco or New York City, as we embrace a hybrid working model.

Role Overview CurbWaste is hiring a Customer Support Manager for a hybrid position based in New York City. This full-time role requires three days per week in the office. The manager will lead and grow a support team focused on delivering a consistent, high-quality experience for customers. About CurbWaste CurbWaste is a venture-backed company working to modernize the waste and recycling industry. With $50M in funding and more than 150 clients, CurbWaste provides an all-in-one platform designed to help operators manage their businesses more efficiently. The company values trust, ownership, and a strong commitment to delivering value. Curiosity, teamwork, and continuous improvement are central to the culture. What You Will Do Build and expand a high-performing customer support organization Develop tiered support models and standard operating procedures (SOPs) Set up escalation frameworks to handle complex issues Mentor and coach team members to help them grow into advanced roles Continuously improve support processes, tools, and outcomes Success in this position means the support team can deliver prompt, high-quality service independently, while always seeking ways to improve. Work Location This role is based in New York, NY and follows a hybrid schedule: three days per week in the office.

Join Replit as a Social Media Support Specialist, where your expertise will shape our community engagement. In this role, you'll manage our social media channels, respond to user inquiries, and foster a positive online environment. Ideal candidates are passionate about social media and have excellent communication skills.

Join Check: Innovators in PayrollAt Check, we simplify the process of paying people. We are not just building our own business; we are collaborating with our partners to revolutionize payroll solutions. As pioneers of embedded payroll, we are transforming the way payments are made, empowering payroll businesses to launch, develop, and succeed. Discover our journey | Listen to our story.Check is more than an API; we are a launchpad for growth in the payroll sector.About Our TeamPayroll is in dire need of reform. Join a team as passionate as you are! At Check, you will engage in creative problem-solving and critical thinking to influence every business we support. We view challenges as opportunities to contribute to meaningful solutions and embrace the unique strengths each team member brings to our mission.If you are eager to tackle complex issues and redefine payroll, join us to make a significant impact and create a brighter future for businesses of all sizes.Your RoleAs a Tax Support Specialist, you will manage a portfolio of tax agencies from start to finish—being the expert on these agencies, handling incoming communications, and ensuring resolutions are achieved. You will take charge of complete tax workflows; whether a tax notice arrives, a filing needs to be submitted, or a partner has a complicated tax inquiry, you will be the go-to person. You will gain fluency with your agencies, understanding their specific processes, timelines, and escalation paths, to deliver swift and accurate results for our partners.

Customer Engagement SpecialistNew York CityAbout YouYou have a passion for solving complex problems and creating effective solutions. When you encounter a fascinating concept, you dedicate yourself to understanding it thoroughly and applying your knowledge to drive progress. You are motivated by challenges and take ownership of your work, guiding processes and outcomes. You find joy in assisting others and thrive in collaborative environments where knowledge is shared, and obstacles are tackled together. You are driven by achieving goals and believe in the power of rapid iteration and direct customer feedback for developing innovative software. An early riser, you’re eager for your next great adventure.About UsLevelpath is a cutting-edge AI procurement platform designed for global enterprises. Since our inception in 2022, we have aimed to revolutionize procurement by making it a delightful experience. With a user-friendly interface, Levelpath enhances procurement agility within days and achieves significant savings in weeks, all while providing clarity, control, and intelligence for various stakeholders. Our platform offers a comprehensive view of expenditures for procurement, finance, legal, and IT teams, from intake and sourcing to contracting and payment. Our AI-driven solutions deliver contextually relevant and practical insights, revealing valuable opportunities and vastly improving efficiency. Leading global brands rely on Levelpath’s extensive procurement expertise to transform their business results and foster stronger supplier relationships.Join Our Team!We are seeking a Customer Engagement Specialist to become a vital part of our team. Reporting to the Product department, you’ll gain invaluable insights into scaling a successful product from its early stages, while also playing a pivotal role in fostering strong relationships with our customers and users, advocating for their needs to enhance our platform continuously. We are assembling a top-notch support team that is dedicated to assisting our customers and ensuring their paths remain clear when challenges arise. This is an exciting opportunity to make a significant impact and build a foundation alongside a leadership team that is passionate about transforming the procurement landscape.This position is based in New York City and will be on-site once our office is operational. Though we are a startup, we offer standard benefits typically found in established organizations, including transportation assistance and a 401k plan! Join us and be part of a dynamic international team.

About EliseAIAt EliseAI, we are at the forefront of transforming critical sectors such as housing and healthcare. Our mission is to simplify access to essential services, ensuring that everyone has a place to live and can obtain quality healthcare. By embedding AI agents within existing workflows, we enhance efficiency, cut costs, and elevate the overall user experience.Housing: We streamline the apartment touring process, lease signing, maintenance requests, and communication with property management, consolidating everything renters need into a single platform.Healthcare: Our solutions simplify appointment scheduling, intake form completion, and communication with healthcare providers, allowing patients to concentrate on their health rather than paperwork.With EliseAI, organizations can minimize manual labor, improve access, and deliver a cohesive experience across essential services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to further this mission.About The RoleIn the capacity of a Customer Success Specialist, you will be an integral part of our customer success team, focusing on fostering long-term success for our clients utilizing our platform. This role demands a customer-centric approach and strategic collaboration with Customer Success Managers.Your contributions will significantly impact customer onboarding, engagement, and retention, utilizing data analytics, building product knowledge, and working cross-functionally to optimize the customer journey. This position is perfect for an individual with robust operational or customer-facing experience eager to enhance their expertise in Customer Success. You will play a vital role in onboarding, customer outreach, and ensuring clients derive substantial value from our platform.Key ResponsibilitiesCollaborate with Customer Success Managers to onboard clients, establishing key objectives and ensuring seamless implementation.Acquire in-depth knowledge of the EliseAI platform to effectively guide clients and provide data-driven recommendations.Engage with clients proactively to promote product adoption, satisfaction, and long-term retention.Analyze usage data, feedback, and trends to enhance the customer experience continuously.

About EliseAIAt EliseAI, we are committed to transforming critical sectors such as housing and healthcare. We understand that securing quality housing and healthcare can be challenging, and we aim to streamline these processes. By integrating advanced AI agents within existing workflows, we enhance efficiency, lower costs, and elevate user experiences for everyone involved.Housing: We revolutionize the way renters interact with their living spaces, simplifying apartment tours, lease signings, maintenance requests, and ongoing communication with property management—all in one accessible platform.Healthcare: Our solutions facilitate appointment scheduling, intake form completion, and seamless communication between patients and healthcare providers, allowing everyone to focus on health rather than administrative tasks.With EliseAI, organizations can minimize manual work, enhance accessibility, and provide a cohesive experience across essential services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz, furthering our mission.About The RoleWe are seeking a dynamic Customer Education Specialist to facilitate a smooth onboarding experience for our clients as they embrace our innovative products. In this role, you will collaborate closely with the Director of Customer Success and various teams to design and implement effective onboarding strategies. A combination of customer engagement, content creation, technical acumen, and a proactive stance on gathering and acting on client feedback is essential.Key ResponsibilitiesConduct comprehensive onboarding sessions for both new and existing customers, ensuring they fully understand our products and how to maximize their use.Create and deliver captivating training sessions, both in-person and virtually, tailored to meet the unique needs and preferences of each client.Actively solicit customer feedback during the onboarding process to identify improvement opportunities and devise strategies to address any issues.Serve as a liaison between clients and internal teams, advocating for customer needs and contributing to product enhancements based on user insights.

Why Choose Shiftsmart?Join us in revolutionizing the labor industry. At Shiftsmart, we are creating a groundbreaking labor platform that combines advanced workforce management technology with an expanding global network of over 5 million flexible workers. We provide scalable labor solutions for major companies including Circle K, Pepsi, Dollar General, and Starbucks. Our innovative business model breaks down jobs into manageable shifts, allowing our workforce to work seamlessly across various companies via a digital marketplace. As one of the fastest-growing startups in the nation, we've experienced a growth rate of 2-3x annually since inception and secured over $120 million in funding from esteemed investors like D1 Capital and Imaginary Ventures. And we’re just getting started!Our Mission: Our aim is to create the premier platform for hourly workers and businesses, fostering flexibility, choice, and opportunities for upward social mobility.Be Part of a Fast-Paced Environment. This is a unique opportunity to join a rapidly growing company that is transforming the landscape of hourly labor and tapping into a $2 trillion opportunity in the U.S. alone.Ownership and Impact. Collaborate with a team that is committed to building a thriving business while creating flexibility and opportunities for workers everywhere.Shape Your Career Path. Experience accelerated growth and learning by working alongside top talent from leading technology firms (e.g., Uber, Airbnb, Google, Amazon) and prestigious business schools (e.g., Harvard Business School, Stanford GSB, Wharton).Master Execution. We emphasize the importance of execution and are dedicated to helping you develop this vital skill for your career journey.Team Mission:The mission of the Go-To-Market & Customer team at Shiftsmart is to establish the foundations necessary for scaling our revenue operations. We collaborate across various teams at Shiftsmart to lead comprehensive projects, enhance customer relationships, provide insightful analyses, and implement strategic initiatives. This role specifically focuses on ensuring the success of new market launches in coordination with our key clients to drive quality outcomes and achieve our ambitious growth objectives.Work Environment: This position is based in our New York City headquarters, requiring in-office presence for approximately three or more days a week, with around 20% travel expected.

About Us:Modal is revolutionizing the AI landscape. With instant GPU access, rapid container startups, and integrated storage solutions, we empower AI teams to seamlessly train models, execute batch jobs, and deliver real-time inference. Our clients, including industry leaders like Suno, Lovable, and Substack, trust Modal to transition from prototypes to production effortlessly without the complexities of infrastructure management.Based in the vibrant hubs of New York City, San Francisco, and Stockholm, we are a fast-growing team that has achieved a remarkable 9-figure ARR and recently secured a Series B funding at a $1.1 billion valuation. Thousands of customers depend on us for their AI workloads, and we are proud to support innovators like Lovable, Scale AI, Substack, and Suno.Joining Modal means becoming part of one of the most dynamic AI infrastructure companies in its early stages, offering numerous growth opportunities. Our diverse team consists of creators of well-known open-source projects (e.g., Seaborn, Luigi), esteemed academic researchers, international competition medalists, and seasoned engineering and product leaders with years of expertise.The Role:We are seeking a dedicated Support Engineer who will serve as the voice of our customer experience. As our user base expands, we require an individual capable of delivering outstanding support to developers creating the next generation of AI applications. Your responsibilities will include:Providing timely and effective responses to customer inquiries via email, chat, and support tickets.Diagnosing technical issues related to Modal's platform, Python environments, and deployment workflows.Assisting users by navigating documentation, tutorials, and best practices for utilizing Modal.Escalating intricate technical issues to engineering teams with clear context and reproducible steps.Enhancing and maintaining our knowledge base, FAQs, and support documentation.Tracking prevalent support requests and collaborating with product teams to pinpoint areas for platform enhancements.Monitoring community channels (Slack, Reddit, etc.) and providing valuable responses to user inquiries.Working alongside sales and customer success teams to ensure a seamless onboarding experience for customers.Identifying and conveying customer feedback to guide product development.

About AirOpsAt AirOps, we are pioneering the future of content engineering tailored for the AI era. As the first comprehensive platform in this space, we empower brands to enhance their visibility in an increasingly AI-driven discovery landscape. With an impressive 5x revenue growth over the past year, we've partnered with innovative companies like Ramp, Chime, Carta, and Rippling to transform content quality into a sustainable competitive edge.Our platform supports marketers in navigating the evolving terrain of content creation, focusing on high-impact opportunities and generating authentic, on-brand content that resonates with both AI and human audiences. Supported by leading venture capital firms such as Greylock, Unusual Ventures, Wing VC, and Founder Collective, AirOps is committed to developing intelligent systems that will shape the next generation of marketing leadership. Our headquarters are located in San Francisco, New York, and Montevideo.About the RoleWe are seeking a seasoned customer enablement leader to spearhead and expand our Content Engineer certification program. In this role, you will facilitate live cohort sessions designed to elevate marketing professionals from basic users to skilled Content Engineers—individuals who conceptualize in systems, construct intelligent workflows, and generate compounding value through automation rather than relying on manual AI interactions.This position transcends traditional platform training; you will be instrumental in redefining how marketing teams engage with content in the AI landscape. You will craft an evolving curriculum that spans foundational to advanced tracks, conduct dynamic 90-minute sessions, and create impactful learning experiences that drive promotions, salary increases, and significant team transformations.Your influence will extend beyond the classroom—insights gained from participants will inform product development, and your feedback will serve as a vital link between customer learning and our engineering roadmap.What You'll OwnLive Cohort Facilitation: Conduct interactive two-week cohort sessions across various skill levels, from Foundations to Advanced, where participants create workflows in real-time. You will also manage both public cohorts and private enterprise training for teams of 20 or more.Curriculum Development: Continuously innovate educational content across three certification tracks, developing session materials, practical exercises, homework assignments, and comprehensive takeaway documents tailored to learners' needs.Hands-On Workflow Building: Guide participants in constructing workflows that address their unique challenges, enhancing their skills through practical application.

Join our dynamic team at Blacksmith as a Technical Support Engineer. In this role, you will be at the forefront of providing exceptional technical assistance to our clients, ensuring that their experiences with our products are seamless and satisfactory. You will troubleshoot issues, offer solutions, and collaborate with other teams to enhance our service offerings.

About AvocaAt Avoca, we are revolutionizing customer engagement within the home service industry. Our innovative platform utilizes AI-driven conversational agents to efficiently manage high-value inbound calls, including job bookings, lead qualification, and revenue enhancement—all with unparalleled speed and consistency compared to traditional call centers.Having expanded to 85 employees in less than two years, we foster a vibrant in-office culture in New York City. In a thriving market exceeding $500 billion, where every missed call can translate into lost revenue, we are at the forefront of defining the future of AI-enhanced customer interactions.Our rapid growth has allowed us to serve some of the most significant brands in home services, achieving a remarkable 10x growth in 2025. Our dedicated in-office team in NYC is driven to capture a massive and underserved market, as 85% of missed calls go to competitors. Every new team member here makes an immediate and impactful contribution.About the RoleWe are looking for a hands-on Support Engineer who thrives on solving problems, diagnosing system behaviors, and helping customers in real-time. As a Support Engineer at Avoca, your primary focus will be on addressing customer issues and support tickets across our production systems.You will be empowered to independently debug issues, analyze configuration, workflows, and data flows, and drive resolutions with minimal handoff. This role demands strong execution, technical acumen, and effective communication, while closely collaborating with Solutions Engineers and the Engineering team for broader system changes.Support Engineers are essential to ensuring our customer deployments operate smoothly. Your efforts will significantly influence customer trust, product reliability, and our ability to scale efficiently.What You’ll DoIndependently troubleshoot issues by analyzing system states, configurations, workflows, and data flows.Diagnose complex issues involving classification logic, pricing, availability, scheduling, objection handling, and other configurable behaviors. Manage customer support tickets from investigation to resolution.Utilize internal tools and AI-assisted workflows to investigate and resolve issues in a timely manner.Maintain rigorous operational standards in triage, prioritization, and customer communications.Identify recurring issues and patterns to enhance overall system reliability over time.What You'll Bring3–6+ years of experience in a technical, execution-focused role.

About the Role Anthropic is looking for a Product Support Manager to oversee customer support efforts and help deliver a smooth experience for users. This position is based in San Francisco, New York City, or Seattle. What You Will Do Lead and manage the support team Develop strategies to improve support operations Implement practices that raise customer satisfaction Focus on solving problems efficiently Promote clear and effective communication within the team and with users Continuously refine support processes for better outcomes Location San Francisco, CA | New York City, NY | Seattle, WA