Customer Support Manager

Role Overview CurbWaste is hiring a Customer Support Manager for a hybrid position based in New York City. This full-time role requires three days per week in the office. The manager will lead and grow a support team focused on delivering a consistent, high-quality experience for customers. About CurbWaste CurbWaste is a venture-backed company working to modernize the waste and recycling industry. With $50M in funding and more than 150 clients, CurbWaste provides an all-in-one platform designed to help operators manage their businesses more efficiently. The company values trust, ownership, and a strong commitment to delivering value. Curiosity, teamwork, and continuous improvement are central to the culture. What You Will Do Build and expand a high-performing customer support organization Develop tiered support models and standard operating procedures (SOPs) Set up escalation frameworks to handle complex issues Mentor and coach team members to help them grow into advanced roles Continuously improve support processes, tools, and outcomes Success in this position means the support team can deliver prompt, high-quality service independently, while always seeking ways to improve. Work Location This role is based in New York, NY and follows a hybrid schedule: three days per week in the office.

Join Replit as a Customer Support Specialist and play a crucial role in enhancing our user experience! In this dynamic position, you will provide exceptional support to our users, helping them navigate our platform effectively. Your expertise will drive user satisfaction and foster a vibrant community of creators.

About the Role Anthropic is looking for a Product Support Manager to oversee customer support efforts and help deliver a smooth experience for users. This position is based in San Francisco, New York City, or Seattle. What You Will Do Lead and manage the support team Develop strategies to improve support operations Implement practices that raise customer satisfaction Focus on solving problems efficiently Promote clear and effective communication within the team and with users Continuously refine support processes for better outcomes Location San Francisco, CA | New York City, NY | Seattle, WA

The Director of Customer Support Technology plays a pivotal role in revolutionizing Customer Support by establishing it as an AI-driven, automation-centric, and insights-focused entity.This visionary leader will craft and implement a technology strategy where AI is integral to operational processes, enhancing customer self-service, enabling intelligent case routing, augmenting agent capabilities in real-time, and facilitating predictive service operations.This role is part of the IT department and will guide the integration of emerging AI technologies to significantly enhance customer experience, boost agent productivity, and optimize cost structures.We invite applications from candidates located in Palo Alto/San Francisco or New York City, as we embrace a hybrid working model.

About BettermentBetterment is a premier technology-driven financial services firm specializing in investment and retirement solutions for both retail investors and financial advisors. We are dedicated to providing financial wellness tools, including a 401(k) plan for small and medium-sized enterprises. Our mission is to empower individuals to build wealth with confidence and ease. With our headquarters located in NYC, we offer hybrid work arrangements (four days in the office per week). About the RoleBetterment is seeking a Customer Support Specialist, Licensed Support to join our Human Advice team—a group of highly skilled professionals focused on delivering exceptional service to our valued clients. This team not only addresses inquiries but also crafts personalized experiences that instill confidence in our clients' financial journeys.As a member of our Tier 2 Support Team, you will leverage your FINRA licenses to provide compliant financial guidance and support to clients as they navigate critical milestones in their retirement and wealth management paths. You will interact with clients through phone and email, assisting them in understanding our platform, products, and portfolios, ultimately guiding them to make informed decisions—always prioritizing quality, clarity, and meaningful impact.This is a salaried, non-exempt position available for remote work, with the exception of candidates located in the New York City metro area, San Francisco, Los Angeles, Seattle, Boston, Washington, D.C., and Orange County, CA. Below, we provide the base salary range for this role in locations with specific city or state requirements. For applicants in other areas, actual compensation will be based on experience and geographic location. The base salary listed is just one component of Betterment’s total compensation package.$54,000 - $65,000We offer a competitive equity package, comprehensive health, dental, and vision benefits, life and AD&D insurance, short-term and long-term disability coverage, EAP, commuter and parking benefits, FSA/HSA options, and a 401(k) plan with employer match, in addition to a generous paid time off policy. A Day in the LifeAct as a licensed resource for clients, providing expert advice on portfolios, tax-efficient strategies, and platform features while enhancing client adoption and engagement.

Role Overview Sigma Computing is hiring a Technical Support Manager in New York City, NY. This position leads a team of Support Engineers, focusing on recruitment, training, mentorship, and performance. The manager will shape support processes to help drive customer and partner satisfaction, growth, and retention. The role also involves managing cross-functional projects and encouraging team development in a busy environment. Main Responsibilities Develop deep expertise in the Sigma product, supporting a data-driven approach to customer support. Lead and support a team of product experts to provide a strong customer experience for Sigma users. Recruit, train, and coach Support Engineers to build and maintain a high-performing team. Work closely with Engineering, Design, Product, Customer Success, Sales, and Marketing to ensure customers receive excellent service. Set and manage strategies to meet key metrics, including Customer Satisfaction (CSAT), Initial Response Time (IRT), Service Level Agreements (SLA), and Time to Resolution (TTR). Refine and improve customer support processes to boost operational efficiency. Analyze support data to identify trends and create actionable plans for ongoing improvement. Foster a culture of excellence, credibility, and integrity throughout the organization.

Are you passionate about providing exceptional customer service? Join skillerszone as a Customer Support Specialist and be a vital part of our team! In this role, you will assist customers with inquiries, resolve issues, and ensure a seamless experience with our products and services.Your responsibilities will include responding to customer queries via various communication channels, providing accurate information, and working collaboratively with other departments to enhance customer satisfaction.

About AvocaAvoca is revolutionizing the customer engagement landscape for home service companies. Our cutting-edge, AI-driven conversational agents efficiently manage high-value inbound calls - from job bookings to lead qualifications - ensuring unparalleled speed and consistent revenue growth that outperforms traditional call centers.In less than two years, we have grown to a dynamic team of 85 employees, anchored by a vibrant in-office culture in New York City. In a booming $500B market, where missed calls equate to lost revenue, we are establishing a leading platform for AI-enhanced customer interactions.Partnering with top-tier brands in home services, we achieved a remarkable 10x growth in 2025. Our fast-paced, high-performance team thrives in NYC, strategically poised to seize a significant market opportunity where 85% of missed calls translate to competitors' gains. Every new team member plays a vital role in our success.About the RoleAs the Support Engineering Manager at Avoca, you will spearhead the team dedicated to resolving customer challenges across our production systems. This position combines people management with a robust technical focus: you will recruit, train, and oversee Support Engineers and Deployment Engineers while remaining engaged enough to troubleshoot escalated issues personally.You will cultivate an in-depth understanding of Avoca's products, configurations, and real-world scenarios, akin to that of a senior deployment engineer, enabling you to guide your team effectively, resolve complex issues, and maintain high standards for customer satisfaction. You will be responsible for staffing management, intervening in stalled issues, and setting clear expectations for both internal teams and customers regarding ticket resolution timelines.This role is crucial as the primary escalation point for support tickets and serves as a vital link between Support Engineering and Product Engineering. You will ensure that issues are thoroughly assessed, scoped, and assigned with clear context, allowing the right problems to reach the appropriate partners while your team efficiently resolves the remainder.

Join Dealpath as a Senior Customer Success Manager and be a pivotal part of our expanding team in New York City!In this role, you will be instrumental in driving customer adoption and utilization of Dealpath's innovative platform, ensuring they leverage its full potential.Your Responsibilities:Maintain and enhance retention, growth, and satisfaction across a diverse portfolio of customer accounts.Collaborate closely with the Implementation Manager to align customer success criteria with system configurations during onboarding.Work alongside customers to map out their journey, guiding them toward their business objectives.Develop comprehensive post-implementation strategies for enterprise accounts to promote robust adoption among current and new employees.Facilitate engaging web-based and in-person training sessions, along with strategic review meetings for clients.Provide responsive support through phone and email for customer inquiries.Coordinate with Dealpath’s Sales, Marketing, Product, and Executive teams to share customer insights, create case studies, and address product-related issues.Champion and innovate Customer Success processes to effectively support large teams at scale.

About Us:Modal is revolutionizing the AI landscape. With instant GPU access, rapid container startups, and integrated storage solutions, we empower AI teams to seamlessly train models, execute batch jobs, and deliver real-time inference. Our clients, including industry leaders like Suno, Lovable, and Substack, trust Modal to transition from prototypes to production effortlessly without the complexities of infrastructure management.Based in the vibrant hubs of New York City, San Francisco, and Stockholm, we are a fast-growing team that has achieved a remarkable 9-figure ARR and recently secured a Series B funding at a $1.1 billion valuation. Thousands of customers depend on us for their AI workloads, and we are proud to support innovators like Lovable, Scale AI, Substack, and Suno.Joining Modal means becoming part of one of the most dynamic AI infrastructure companies in its early stages, offering numerous growth opportunities. Our diverse team consists of creators of well-known open-source projects (e.g., Seaborn, Luigi), esteemed academic researchers, international competition medalists, and seasoned engineering and product leaders with years of expertise.The Role:We are seeking a dedicated Support Engineer who will serve as the voice of our customer experience. As our user base expands, we require an individual capable of delivering outstanding support to developers creating the next generation of AI applications. Your responsibilities will include:Providing timely and effective responses to customer inquiries via email, chat, and support tickets.Diagnosing technical issues related to Modal's platform, Python environments, and deployment workflows.Assisting users by navigating documentation, tutorials, and best practices for utilizing Modal.Escalating intricate technical issues to engineering teams with clear context and reproducible steps.Enhancing and maintaining our knowledge base, FAQs, and support documentation.Tracking prevalent support requests and collaborating with product teams to pinpoint areas for platform enhancements.Monitoring community channels (Slack, Reddit, etc.) and providing valuable responses to user inquiries.Working alongside sales and customer success teams to ensure a seamless onboarding experience for customers.Identifying and conveying customer feedback to guide product development.

ABOUT UNITUnit stands at the forefront of the embedded finance revolution, delivering seamless financial services ready for launch. Serving millions of users through approximately 100 clients including Wix, Honeybook, and Relay, we redefine the financial landscape.As seasoned founders with technical expertise, we are dedicated to building a company that not only excels but also fosters pride among its team. Our solutions facilitate over $40 billion in transactions annually and handle more than 12 million API calls each day. With over $160 million raised from top-tier investors such as Insight, Accel, and more than 60 angel investors, we are poised for substantial growth.THE ROLEWe are seeking a dynamic Support Specialist to join our expanding team and take charge of a variety of client-facing duties in our New York City office.At Unit, we have a unique approach to customer support: our success is gauged not just by ticket resolutions but by the product enhancements we implement based on customer feedback. Each inquiry is a valuable insight, presenting opportunities to identify root causes and drive product innovation.The Support Specialist plays a pivotal role in our organization, ensuring exceptional service delivery while continuously enhancing our product offerings. From day one, you will carry significant responsibilities and make a lasting impact on both our clients and Unit. This is an extraordinary chance for the right candidate to contribute to building a company that is redefining its industry.

Tabs seeks a Customer Success Manager for Accounting Solutions based in New York City, NY. This role acts as the primary point of contact for clients using Tabs’ accounting software, working to ensure each customer gains real value from the platform. Key Responsibilities Guide clients step by step through onboarding and initial setup of Tabs’ accounting tools. Provide ongoing support, addressing questions and troubleshooting issues as they arise. Develop and maintain strong relationships to better understand each customer’s needs. Assist clients in making the most of the software as their businesses evolve and grow.

Join our dynamic team at withdefault as a Technical Customer Success Manager. In this pivotal role, you will be at the forefront of ensuring our clients maximize the value of our products and services. You will work closely with customers to understand their needs, provide technical support, and drive engagement and satisfaction.Your expertise will enable you to identify opportunities for improvement and advocate on behalf of customers within the organization, ensuring their voices are heard in product development and service enhancements.

Join our dynamic team at Blacksmith as a Technical Support Engineer. In this role, you will be at the forefront of providing exceptional technical assistance to our clients, ensuring that their experiences with our products are seamless and satisfactory. You will troubleshoot issues, offer solutions, and collaborate with other teams to enhance our service offerings.

We are seeking a dynamic and dedicated Customer Success Manager to join our team at zip in New York City. In this pivotal role, you will ensure our clients achieve their desired outcomes while utilizing our services, fostering long-term relationships and driving customer satisfaction.The ideal candidate will have a strong background in customer service and account management, with a passion for helping clients succeed. You will work closely with our sales, product, and marketing teams to deliver exceptional customer experiences.

About AvocaAt Avoca, we are revolutionizing customer engagement within the home service industry. Our innovative platform utilizes AI-driven conversational agents to efficiently manage high-value inbound calls, including job bookings, lead qualification, and revenue enhancement—all with unparalleled speed and consistency compared to traditional call centers.Having expanded to 85 employees in less than two years, we foster a vibrant in-office culture in New York City. In a thriving market exceeding $500 billion, where every missed call can translate into lost revenue, we are at the forefront of defining the future of AI-enhanced customer interactions.Our rapid growth has allowed us to serve some of the most significant brands in home services, achieving a remarkable 10x growth in 2025. Our dedicated in-office team in NYC is driven to capture a massive and underserved market, as 85% of missed calls go to competitors. Every new team member here makes an immediate and impactful contribution.About the RoleWe are looking for a hands-on Support Engineer who thrives on solving problems, diagnosing system behaviors, and helping customers in real-time. As a Support Engineer at Avoca, your primary focus will be on addressing customer issues and support tickets across our production systems.You will be empowered to independently debug issues, analyze configuration, workflows, and data flows, and drive resolutions with minimal handoff. This role demands strong execution, technical acumen, and effective communication, while closely collaborating with Solutions Engineers and the Engineering team for broader system changes.Support Engineers are essential to ensuring our customer deployments operate smoothly. Your efforts will significantly influence customer trust, product reliability, and our ability to scale efficiently.What You’ll DoIndependently troubleshoot issues by analyzing system states, configurations, workflows, and data flows.Diagnose complex issues involving classification logic, pricing, availability, scheduling, objection handling, and other configurable behaviors. Manage customer support tickets from investigation to resolution.Utilize internal tools and AI-assisted workflows to investigate and resolve issues in a timely manner.Maintain rigorous operational standards in triage, prioritization, and customer communications.Identify recurring issues and patterns to enhance overall system reliability over time.What You'll Bring3–6+ years of experience in a technical, execution-focused role.

About the RoleWe are seeking an experienced Manager of Customer Success to lead and expand a team of Customer Success Managers tasked with enhancing long-term customer retention and product adoption within Playground's expanding client base. This pivotal leadership position requires you to oversee the strategic direction, implementation, and daily operations of the Customer Success Management (CSM) team, ensuring that each center within Playground feels valued, realizes tangible benefits, and continues to evolve with us.In this role, you will harmonize strategic initiatives with execution: enhancing scalable processes, cultivating your team's growth, and collaborating cross-departmentally to strengthen customer relationships and mitigate churn. You will significantly influence the customer experience for thousands of centers partnering with Playground, converting satisfied clients into enthusiastic advocates.This position is based in-person at our Union Square office in New York City or our LoDo office in Denver, where you will closely collaborate with Product, Engineering, Sales, and Onboarding teams to provide an exceptional post-launch customer experience as we expand nationwide.Key ResponsibilitiesLead & Cultivate a High-Performing Team: Manage, mentor, and develop a team of Customer Success Managers, nurturing a culture of accountability, inquiry, and customer dedication.Drive Retention & Growth: Enhance net revenue retention and logo retention across the portfolio by coaching CSMs on renewal strategies and commercial dialogues.Strategize & Execute: Collaborate with leadership to define and implement the customer success vision and roadmap, aligning with company objectives surrounding retention, adoption, and customer lifetime value.Enhance the Customer Journey: Develop and optimize post-onboarding workflows, health scoring systems, and engagement rhythms to elevate consistency and proactive outreach as Playground grows.Coach & Empower: Provide ongoing feedback, training, and performance assessments to ensure every CSM delivers a remarkable, consultative customer experience.Evaluate Success: Monitor essential customer success KPIs—net revenue retention, NPS, health scores, feature adoption, time-to-value—and leverage data to inform decisions and enhancements.Advocate for the Customer: Represent the voice of the customer in leadership discussions, championing their needs and ensuring Playground’s post-launch experience aligns with our mission and values.Qualifications3 to 5+ years of experience in Customer Success or related fields.Proven leadership experience managing a team.Exceptional communication and interpersonal skills.Strong analytical skills with a data-driven approach.Experience with CRM tools and customer success platforms.

Welcome to Glide!At Glide, we are redefining the banking experience for today's consumers. Our innovative embedded fintech platform empowers traditional financial institutions, such as community banks and credit unions, to create unique digital experiences for their clients.Joining our extraordinary team, which includes experts from Stripe, Google, and Amazon, you will play a pivotal role as a Digital Support Manager (DSM) in helping us expand our product offerings to numerous banking institutions. Bring your fresh perspective to the longstanding financial sector!Your Responsibilities:Act as the main point of contact for clients after go-live, overseeing incoming support inquiries and ensuring prompt, high-quality resolutions.Utilize your comprehensive knowledge of financial institution operations to identify and address issues at their root causes.Collaborate with clients to understand their regulatory frameworks, core system setups, and operational processes to propose tailored solutions.Keep precise records of all client interactions and escalate issues to engineering or product teams when necessary.Analyze support request patterns and proactively share product feedback and insights with internal teams.Employ AI tools to enhance efficiency in daily tasks.Assist in creating help articles, training materials, and documentation for clients.

Join Our Mission at LegoraAt Legora, we are dedicated to transforming the legal industry. Our approach is unique; we partner with legal professionals to co-create solutions that genuinely meet their needs. This collaborative effort ensures that our tools are not only effective but also align closely with the realities of legal work.Our AI-driven workspace empowers legal teams to operate more efficiently while fostering better inquiry and uncovering valuable insights. We are at the forefront of legal technology, enhancing complex processes to be smarter, faster, and more intuitive. With the ability to analyze thousands of documents in mere minutes and develop intelligent workflows in partnership with top-tier practices, we are turning ambitious ideas into tangible results.Trusted by prestigious firms such as Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters across over 40 countries, we are on an unstoppable trajectory. Our agile approach to shipping, iterating, and scaling is intentional and strategic.By joining Legora, you will be part of a team that believes in exceeding the status quo. We aim to empower lawyers to excel using technology that is designed with their needs in mind. If you are passionate about innovating from the ground up in a dynamic and impactful environment, this is your opportunity!The RoleWe are seeking a Director of Premium Support to lead our Customer Enablement team and report directly to the Head of Customer Enablement. This position is pivotal in shaping and ensuring the success of Legora’s Premium Support offering.In this role, you will define the essence of Premium Support at Legora, crafting it into a valued paid product tier. You will build and lead a global team, collaborating across departments to deliver distinct and significant value to our most critical clients. This is a newly established position that offers substantial scope and autonomy, allowing you to create an organization from scratch.ResponsibilitiesDefining and Building Premium SupportEstablish the framework, standards, and operational model for Legora’s Premium Support services.Transform enterprise customer insights into actionable service definitions, SLAs, escalation pathways, and operational frameworks.

About AssembledAt Assembled, we believe great customer support is a symbiotic relationship between human agents and AI. Our innovative platform is the only one that seamlessly integrates both elements at scale. Trusted by leading companies such as Canva, Etsy, and Robinhood, Assembled empowers organizations to synchronize their entire support operations—combining in-house agents, BPOs, and AI—into a single, coherent system. With AI Agents that manage cases end-to-end, AI Copilot for agent support, and AI-driven workforce management that optimizes both human and AI contributions, we enable teams to provide faster and superior service while making informed staffing and automation decisions. Supported by $70 million from NEA, Emergence Capital, and Stripe, we are dedicated to creating a platform where AI and human collaboration flourishes.The RoleJoin us at Assembled as a Mid-Market Customer Success Manager, where you will play a pivotal role in helping our expanding customer base derive maximum value from our solutions. You will collaborate with various cross-functional teams to ensure customer satisfaction, retention, and growth opportunities. Your responsibilities will include managing relationships with multiple executive stakeholders, offering best practice consultations, and driving tangible business outcomes. Your deep understanding of customer priorities will be key in helping them leverage Assembled effectively.In this role, you will influence every aspect of our post-sales customer journey, devise strategies for account expansion, and serve as the Voice of the Customer, prioritizing feedback to shape our future product roadmap. You will oversee customer relationships from the post-implementation phase through renewal, cultivating advocates and champions for Assembled. Your focus will be on ensuring customers achieve full ROI and on nurturing our partnerships. Regular Business Reviews and end-user training sessions will be part of your responsibilities, as well as using insights gained from customer interactions to enhance our product, refine go-to-market strategies, and streamline our operational processes as we scale.Be part of a high-priority team that enjoys significant exposure to cross-functional leadership and carries a level of responsibility that can greatly accelerate your career.