Customer Success Manager, Industries

As a Customer Success Manager for Industries at Anthropic, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative AI technologies. You will work closely with customers to understand their objectives, provide strategic insights, and ensure they derive maximum value from our solutions.Your responsibilities will include onboarding new clients, conducting regular check-ins, and proactively addressing any challenges they may face. You will act as the primary point of contact for customer inquiries and collaborate with cross-functional teams to enhance the overall customer experience.

Tabs is hiring a Customer Success Manager based in New York City. This position focuses on building strong relationships with clients and ensuring they get the most value from Tabs' solutions. Understanding client needs and guiding them to use services effectively are central to the role. Key responsibilities Develop and maintain relationships with clients to support their objectives Collaborate with teams across the company to deliver a consistent customer experience Promote product adoption and help clients benefit fully from Tabs' offerings Collect and analyze feedback from clients, providing actionable insights to improve products and services Location This role is based in New York City, NY.

Join Dealpath as a Customer Success Manager where you will spearhead the development of a dynamic team of Customer Success Managers, overseeing a portfolio of key customer relationships. Your primary goal will be to enhance customer retention, drive growth, and elevate customer satisfaction through the establishment of scalable processes and success metrics that will enable the Customer Success function to thrive. This role is ideal for a leader with a passion for customer-centricity, product orientation, and a commitment to coaching and mentoring others. You will focus on enhancing team performance and collaborating across departments to deliver exceptional value to our customers.

About the RoleWe are seeking an experienced Manager of Customer Success to lead and expand a team of Customer Success Managers tasked with enhancing long-term customer retention and product adoption within Playground's expanding client base. This pivotal leadership position requires you to oversee the strategic direction, implementation, and daily operations of the Customer Success Management (CSM) team, ensuring that each center within Playground feels valued, realizes tangible benefits, and continues to evolve with us.In this role, you will harmonize strategic initiatives with execution: enhancing scalable processes, cultivating your team's growth, and collaborating cross-departmentally to strengthen customer relationships and mitigate churn. You will significantly influence the customer experience for thousands of centers partnering with Playground, converting satisfied clients into enthusiastic advocates.This position is based in-person at our Union Square office in New York City or our LoDo office in Denver, where you will closely collaborate with Product, Engineering, Sales, and Onboarding teams to provide an exceptional post-launch customer experience as we expand nationwide.Key ResponsibilitiesLead & Cultivate a High-Performing Team: Manage, mentor, and develop a team of Customer Success Managers, nurturing a culture of accountability, inquiry, and customer dedication.Drive Retention & Growth: Enhance net revenue retention and logo retention across the portfolio by coaching CSMs on renewal strategies and commercial dialogues.Strategize & Execute: Collaborate with leadership to define and implement the customer success vision and roadmap, aligning with company objectives surrounding retention, adoption, and customer lifetime value.Enhance the Customer Journey: Develop and optimize post-onboarding workflows, health scoring systems, and engagement rhythms to elevate consistency and proactive outreach as Playground grows.Coach & Empower: Provide ongoing feedback, training, and performance assessments to ensure every CSM delivers a remarkable, consultative customer experience.Evaluate Success: Monitor essential customer success KPIs—net revenue retention, NPS, health scores, feature adoption, time-to-value—and leverage data to inform decisions and enhancements.Advocate for the Customer: Represent the voice of the customer in leadership discussions, championing their needs and ensuring Playground’s post-launch experience aligns with our mission and values.Qualifications3 to 5+ years of experience in Customer Success or related fields.Proven leadership experience managing a team.Exceptional communication and interpersonal skills.Strong analytical skills with a data-driven approach.Experience with CRM tools and customer success platforms.

Join superdial as a Senior Customer Success Manager, where you will be the key player for your assigned accounts, driving communication, nurturing relationships, and ensuring that every customer maximizes the value of our innovative platform. You will oversee customer interactions from start to finish, balancing proactive outreach with responsive support, while significantly contributing to the scalability of our Customer Success function.This role is an exciting mix of relationship management, analytical problem-solving, and process optimization. You will excel in this position if you possess a consultative mindset, can bring clarity to ambiguous situations, bridge the gap between technical and non-technical discussions, and transform complex challenges into straightforward, actionable strategies.About the Role:Own customer relationships: Conduct meetings autonomously, establish clear next steps, and build trust at all organizational levels of the client.Drive renewals and expansion: Identify churn risks, pursue upsell opportunities, and actively enhance net revenue retention (NRR).Act as the quarterback for your accounts: Collaborate with Product, Engineering, and Operations to ensure seamless execution and swift issue resolution.Bridge business and technical conversations: Grasp customer objectives, technical contexts, and constraints, translating effectively between stakeholders.Bring structure to unstructured environments: Develop repeatable processes and documentation to enhance predictability and scalability in customer management.Leverage data and insights: Employ a quantitative, analytical approach to uncover trends, risks, and opportunities within your portfolio.Collaborate cross-functionally: Work alongside internal teams to gather customer feedback, advocate for product enhancements, and improve overall experiences.Travel occasionally: Engage with customers or participate in industry events as required.What Success Looks LikeClients regard you as a trusted advisor who delivers results.Renewals and upsells contribute to flourishing account growth.You consistently maintain insight into customer health and engagement.The Customer Success team operates more effectively due to the structure and clarity you provide.

About UsAt Verve, we have revolutionized the advertising landscape by creating a more efficient and privacy-centric approach to purchasing and monetizing ads. Our innovative ecosystem integrates demand and supply technologies, leveraging data, media, and technology to drive growth and outcomes for advertisers and publishers alike—regardless of the screen or location. With 30 offices worldwide and a commitment to serving visionary advertising clients, Verve is a trusted partner for over 90 of the top 100 U.S. advertisers, 4,000 global publishers, and leading demand-side platforms. Discover more about us at www.verve.com.Your RoleWe are seeking a client-oriented, data-driven professional with extensive knowledge of the programmatic advertising ecosystem. If you excel at transforming complex challenges into practical solutions and are passionate about delivering exceptional client experiences, you will thrive in this role. Familiarity with Demand-Side Platforms (DSPs), mobile programmatic advertising, and campaign analytics is crucial. A proactive and collaborative approach to client relationships and teamwork is essential.

Role Overview Prolific is looking for an Enterprise Customer Success Manager to join the team in a hybrid role based in New York City. This position centers on building and maintaining strong relationships with enterprise clients, helping them reach their objectives with Prolific’s solutions. What You Will Do Develop and nurture partnerships with enterprise customers, acting as their main point of contact. Provide strategic advice tailored to each client’s goals and business needs. Advocate for client interests within Prolific, ensuring their feedback and requirements are heard. Drive engagement and retention by managing accounts proactively, conducting regular check-ins, and offering personalized support. Spot opportunities for upselling and cross-selling services that align with client needs, contributing to company growth. Location This is a hybrid position based in New York City. Some in-office presence is expected.

We are seeking a dynamic and dedicated Customer Success Manager to join our team at zip in New York City. In this pivotal role, you will ensure our clients achieve their desired outcomes while utilizing our services, fostering long-term relationships and driving customer satisfaction.The ideal candidate will have a strong background in customer service and account management, with a passion for helping clients succeed. You will work closely with our sales, product, and marketing teams to deliver exceptional customer experiences.

About the Role videa.ai is looking for a Customer Success Manager to help clients get the most from our solutions. This role works directly with customers to understand their goals and support their use of our products. What You Will Do Work closely with clients to identify their needs and objectives Guide customers through onboarding and adoption of videa.ai services Support clients as they use our solutions to reach their business goals Help maintain strong relationships that encourage satisfaction and retention Location NYC, Boston, or remote

Join PermitFlow as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals through our innovative solutions. In this dynamic position, you will engage with customers, providing them with the support and guidance they need to maximize their use of our platform. Your focus will be on building strong relationships and driving customer satisfaction.

Join Dealpath as a Customer Success Manager and be a pivotal part of our dynamic team in New York City!In this role, you will be instrumental in guiding our customers to fully leverage Dealpath's capabilities, ensuring they achieve their business objectives with our platform.What You Will Be Doing:Engaging with customers to understand their business processes, establish success metrics, and develop a tailored customer journey.Providing training, onboarding, and ongoing support to facilitate customer adoption of Dealpath.Creating and delivering both virtual and in-person training sessions.Responding to customer inquiries via phone and email to resolve issues effectively.Contributing to the development of self-service documentation and video training resources.Collaborating across Dealpath's Sales, Marketing, and Product teams to communicate customer use cases and enhance product support.Maintaining the satisfaction, growth, and retention of a portfolio of customer accounts.Assisting the Customer Success team in refining processes and metrics to accelerate the growth of our function.

Are you passionate about driving customer satisfaction and success? Join Pearl Health as a Customer Success Manager! In this pivotal role, you will cultivate strong relationships with our clients, ensuring they derive maximum value from our innovative healthcare solutions. Your expertise will help guide our customers through their journey, from onboarding to ongoing support, fostering long-term partnerships.

About PlaygroundAt Playground, we are dedicated to ensuring that top-quality child care is within everyone's reach. Our innovative software is designed to streamline every aspect of managing a child care business, allowing providers to focus on delivering exceptional care. Our mission is to create a child care management platform that alleviates the administrative burdens of operating a center.Currently, Playground is at a pivotal moment of rapid expansion. Having secured significant funding and numerous statewide contracts, we are collaborating with thousands of schools nationwide. Our founders have also been recognized in Forbes 30 Under 30, reflecting our commitment to excellence.We take pride in our culture of ownership, where our team members eagerly tackle large, complex projects. If you are passionate about contributing to the growth of Playground's account management organization and thrive in a collaborative, fast-paced startup environment, we encourage you to apply!About the RoleAs a Customer Success Manager, you will engage with a portfolio of approximately 400 child care providers across the United States, each with 1 to 4 locations. You will serve as their primary contact, helping them maximize their experience with Playground by building strong relationships, encouraging product adoption, and ensuring their ongoing success.You will communicate relevant product updates and growth opportunities, ensuring that customers feel supported and confident in using Playground. This role requires a blend of strategic insight and relationship management, and you will play a crucial role in driving our customers' success.This position is in-person, based in our offices in either Denver or New York City, where you will work alongside a dedicated team focused on delivering value and making a lasting impact in the child care sector.

Join Our Team: At Torch Dental, we're not just a rapidly growing start-up; we're revolutionizing the healthcare supply industry. Our mission is to enhance the lives of healthcare providers by streamlining supply ordering and ensuring transparent pricing. With a focus on dental practices, our cutting-edge e-commerce software platform transforms an outdated process, making procurement efficient and cost-effective. We pride ourselves on our collaborative and passionate team, dedicated to solving real-world challenges. Customer satisfaction is our obsession, and we foster a culture that encourages action and innovation. If you're driven to create impactful solutions that empower healthcare professionals, we want you on our team! Role Overview: Customer Success Manager is a pivotal position aimed at providing outstanding customer experiences and maximizing value across a portfolio of small to mid-sized accounts. You'll assist customers during onboarding, facilitate their early product adoption, and proactively nurture relationships to ensure their success with Torch.In this dynamic role, you'll develop essential skills in customer engagement, platform expertise, and account management. Your insights will be invaluable for capturing customer feedback, identifying trends, and collaborating cross-functionally to enhance the overall customer journey. This position is perfect for an ambitious individual looking to advance their career in Customer Success within a fast-paced, customer-centric environment.

About Sigma Computing Sigma Computing builds cloud-based analytics and business intelligence tools that help organizations turn complex data into clear business insights. The platform is designed for users at any technical level, making it easier for teams to ask questions of their data and act on what they find. Role Overview: Enterprise Customer Success Manager This role focuses on helping enterprise clients get the most out of Sigma Computing’s platform. The Enterprise Customer Success Manager works closely with high-value accounts, aiming to strengthen relationships, drive adoption, and improve Net Dollar Retention (NDR) through thoughtful account management and growth strategies. What You Will Do Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers at key enterprise accounts. Analytics Guidance: Use expertise in analytics and business intelligence to help clients make the most of Sigma Computing’s platform, supporting them as they analyze data and uncover insights. Drive NDR Growth: Develop and carry out plans to increase NDR by identifying upsell and cross-sell opportunities, and by reducing churn through proactive support. Customer Advocacy: Serve as the link between clients and the product team, representing customer needs and suggesting features or improvements to boost satisfaction and retention. Success Planning: Collaborate with clients to create and implement plans that connect Sigma Computing’s capabilities to their specific business goals. Education and Enablement: Lead training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among users. Location This position is based in New York City, NY.

Join David Energy as a Customer Success Manager and play a pivotal role in enhancing customer satisfaction and loyalty. Your primary responsibility will be to ensure our clients achieve their desired outcomes while using our services. You will be the bridge between our customers and our internal teams, advocating for their needs and driving improvements.Key responsibilities include onboarding new clients, providing product training, and analyzing customer feedback to enhance service quality. You will also develop long-term relationships with clients, ensuring they are engaged and satisfied with our solutions.

Streamlining Complexity for Enhanced Dental CareAt Videa, we harness the power of artificial intelligence to empower dental professionals in delivering superior care to millions of patients.Oral health is a crucial component of overall wellness, and dentists play a vital role in safeguarding community health. Our technology is designed to enhance care delivery, elevate clinical expertise, and promote proactive oral healthcare as standard practice.With thousands of clinicians relying on Videa daily, your contributions here will have a tangible impact on patient outcomes. If you're driven to create something meaningful, we encourage you to explore further.The OpportunityWe are seeking a dynamic Vice President of Customer Success to join our leadership team at VideaHealth. This role will oversee customer success and account management, focusing on shaping the customer journey, facilitating the adoption of our product suite, and ensuring high levels of customer satisfaction. Collaborating closely with the CEO and CRO, you will lead a dedicated team, striving to ensure successful implementation, adoption, retention, and management of customer accounts.This is not merely a maintenance role; it is a position for a builder. You will collaborate with engineers, clinicians, operators, and AI scientists to tackle real-world challenges faced by dental teams. Your work will help develop a platform that revolutionizes the fragmented tools currently in use.Key Responsibilities:Lead the entire Customer Success lifecycle, encompassing implementation, onboarding, change management, adoption, upselling, renewals, and overall satisfaction for both enterprise and SMB clients.Ensure successful engagement across centralized customer organizations and distributed end-users, fostering strong product adoption and value realization at all levels.Build and nurture a high-performing Customer Success and Account Management team dedicated to delivering exceptional customer experiences and maximizing user satisfaction.Conduct QBRs and other executive engagement strategies to align customer goals and ensure their long-term success across our product offerings.Work closely with the executive team to provide meaningful product feedback, influence product development, and contribute to broader leadership initiatives.Establish and maintain strong relationships with key customers to understand their needs and drive initiatives that enhance their satisfaction.

Location: NYC or Denver About Playground Playground builds software to help child care providers manage their businesses with less administrative hassle. Our platform supports thousands of schools across the country, helping them focus on delivering quality care. Backed by recent funding and statewide contracts, we continue to grow. Our founders have been recognized in Forbes' 30 Under 30. Role Overview The Mid-Market Customer Success Manager joins Playground's Customer Experience team. This role manages relationships with multi-location operators, supporting their success on our platform. The position focuses on building trust, driving adoption, and ensuring each account gets the most value from our services. A proactive mindset is key: anticipate challenges and opportunities before they turn into support tickets. What You Will Do Build relationships: Develop strong, multi-layered connections with mid-market clients. Understand their goals, pain points, and priorities. Drive retention and engagement: Use proactive strategies to reduce churn and boost engagement across your portfolio. Create scalable processes: Design repeatable playbooks and customer journey touchpoints for the broader team to use. Collaborate with Product: Share customer feedback with the Product team and advocate for improvements that matter to clients. Act on opportunities: Take initiative to resolve issues and pursue opportunities as they arise. Who Thrives Here People who enjoy solving complex problems, collaborating across teams, and shaping processes will find Playground a rewarding place to work. The team values initiative and a genuine commitment to customer success.

About the Company:Industrious is the leading provider of premium workplace-as-a-service solutions, renowned for hosting the highest-rated workplaces in the industry. Our mission is simple: to cultivate exceptional workdays for teams of all sizes and stages, including our own. We believe that great workdays stem from the people you collaborate with and the challenges you tackle together. We seek individuals who are innovative thinkers and thrive in truly collaborative environments. As teammates, we celebrate fresh ideas and every accomplishment. We are passionate about making a significant impact on our members' workplace experiences.We believe that authentic self-expression is key to great days at work. Embracing diverse backgrounds, perspectives, and ideas is essential to our success in providing outstanding workplace experiences for our members and ourselves. Industrious is dedicated to fostering an inclusive and respectful atmosphere that values individuality and uniqueness. You are appreciated for who YOU are. We recognize our team members as individuals who can achieve remarkable outcomes when we unite as one team.We take pride in being acknowledged as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.To learn more, visit www.industriousoffice.com/careers.About the Role:This is an in-person hospitality role, requiring presence on site five days a week. Candidates must reside within a convenient commuting distance of New York City. Our competitive compensation package includes excellent commuter benefits!As a Member Experience Manager, you will be the essential problem-solver, motivator, and experience architect for our members. You will be the central connector, known and respected by all. Managing your own location, you will leverage your business acumen to coordinate all details and communications for seamless operations. You possess the confidence to engage with high-level executives, comfortably asking questions when necessary. Your enthusiasm drives you to connect with the broader business community. You will proudly represent Industrious in your local market, actively identifying potential members to ensure they have an exceptional workday. Your natural curiosity fuels your success in our consultative sales approach, allowing you to uncover and address people's needs. You will orchestrate remarkable events and relish the behind-the-scenes efforts required to bring them to life. Your passion for helping others will shine through.

Founding Customer Success ManagerAI Frontdesk | New York City (5 days in-office) | Full-time | 2-5 years experienceJoin us in revolutionizing the AI landscape for America's 33 million small businesses. Our journey began with AI receptionists, and now we are pioneering the first comprehensive Customer Revenue Engine tailored for SMBs—transforming every interaction into actionable insights that fuel substantial revenue growth.Having achieved a remarkable 10x growth last year and consistently increasing our revenue by 20% month-over-month, we recently secured $3M in funding from Pear VC. With over 500 businesses leveraging Frontdesk and achieving a seven-figure ARR, our model is proven. While competitors target enterprise clients, we've identified a significant opportunity in the SMB sector, recognizing their unique needs for AI solutions.The RoleAs our inaugural Customer Success Manager based in the US, you will manage a portfolio of 100+ high-value accounts (over $1M in business), laying the groundwork for our global Customer Success organization. This unique player-coach position combines hands-on technical responsibilities with leadership duties—you will directly manage strategic accounts while guiding our Customer Success team in the Philippines, encompassing over 500 customers. You will report directly to the CEO, influencing the product roadmap, company strategy, and the future of our Customer Success organization.What You'll DoRetain & Expand over 100 mid-market/strategic accounts ($15K-$25K+ ACV), ensuring over 95% retention and identifying opportunities for expansion across our voice, chat, and lead capture products. Your performance will be rewarded with potential commission on sourced revenue.Configure complex, no-code technical setups, including Zapier automations and CRM integrations (HubSpot, Salesforce), streamlining the time-to-value from weeks to days.Monitor and optimize call logs, chat transcripts, and usage metrics daily to proactively address issues and uncover expansion opportunities.Lead global team performance by conducting weekly coaching sessions with the Philippines CSM team, developing scalable playbooks, and driving towards double conversion rates and over 95% CRM accuracy.Shape product direction by aggregating customer insights and reporting strategic opportunities directly to leadership.Build the Customer Success playbook from the ground up—documenting processes, establishing KPIs, and creating the foundation for scalable growth.