Customer Experience Enablement Manager | Housing

About EliseAIAt EliseAI, we are dedicated to transforming essential industries such as housing and healthcare. We believe that everyone deserves a stable home and access to quality healthcare, yet these crucial services can often be difficult to navigate. By integrating advanced AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with property teams—bringing all essential services into one convenient platform.Healthcare: We simplify appointment scheduling, streamline intake forms, and facilitate effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and deliver a seamless experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleEliseAI is on the lookout for a Customer Experience Enablement Manager to architect, implement, and continuously refine training and enablement programs for our Customer Success Managers (CSMs). You will be responsible for CSM onboarding, ongoing skills enhancement, certification, and performance metrics, ensuring that each CSM is fully equipped to promote adoption, retention, and growth across our customer base.

About EliseAIAt EliseAI, we are on a mission to revolutionize the housing and healthcare sectors. These essential services should be accessible and efficient, yet they often pose significant challenges. By embedding AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the user experience for all stakeholders.Housing: We streamline the apartment touring process, lease signing, maintenance requests, and communication with property teams, consolidating all essential home-related tasks into one platform.Healthcare: Our solutions simplify appointment scheduling, intake form completion, and patient-provider communication, allowing everyone to prioritize health over paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a cohesive experience across vital services. Recently, we secured a $250 million Series E funding led by Andreessen Horowitz to accelerate our mission.About The RoleWe are seeking a dynamic GTM Enablement Manager to lead the design, implementation, and continuous enhancement of training programs for our Sales and Customer Success teams. This role involves developing onboarding processes and evaluating the effectiveness of enablement strategies to maximize team performance.

About EliseAIAt EliseAI, we are transforming critical sectors such as housing and healthcare. Securing quality housing and healthcare is a challenge for many, and our mission is to simplify this process. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for all stakeholders.Housing: We revolutionize the apartment touring experience, streamline lease signing, facilitate maintenance requests, and ensure renters have continuous communication with their property management—bringing essential services into one accessible platform.Healthcare: We simplify appointment scheduling, assist with completing intake forms, and enhance patient-provider communication, allowing everyone to prioritize health over paperwork.With EliseAI, organizations can minimize manual tasks, boost accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to accelerate our mission.About the RoleWe are seeking a dedicated CX Operations Manager to design, enhance, and scale the systems and processes that drive our customer support experience. You will serve as the operational partner for Support and Product leaders, managing workflows, tools, reporting, and AI-powered support capabilities, while consistently refining the flow of customer inquiries from intake to resolution.As the Zendesk administrator and CX tooling specialist, you will provide the technical foundation that enables our support team to scale efficiently while ensuring a consistently high-quality customer experience during this crucial growth period.

About PlaygroundAt Playground, our mission is to make high-quality child care accessible to everyone. We've developed a top-tier software solution designed to streamline every aspect of managing child care operations. Our belief is simple: child care providers should focus on what they do best—providing exceptional care—while our software handles the administrative tasks. We are on a journey to create a comprehensive child care management platform that alleviates the burdens of operational management.Currently, Playground is at a pivotal stage in its development, fueled by significant funding and a plethora of statewide contracts. We are already collaborating with thousands of educational institutions nationwide, and our founders have been recognized in Forbes' 30 Under 30.We are a team of passionate individuals who take ownership of our projects and are eager to tackle complex challenges. If the idea of contributing to the growth of Playground's sales organization excites you, and you thrive in a collaborative, fast-paced startup environment, we encourage you to apply!About the RoleWe are seeking our first Senior GTM Enablement Manager to create and manage a cutting-edge enablement program aimed at boosting performance within our Sales and Customer Success teams. This role is situated within our Revenue organization and is crucial for the onboarding, training, and continuous development of our go-to-market teams. This is an ideal opportunity for someone eager to make a significant impact on our growth trajectory by enhancing the onboarding process, refining the customer experience, and optimizing training for our Sales and Customer Success teams.The ideal candidate will have a proven track record of managing enablement programs from inception to execution. You should possess expertise in developing scalable systems that support both new hires and experienced representatives, ultimately driving measurable revenue outcomes.This is a high-visibility and impactful role that reports directly to our leadership team, providing an unparalleled opportunity to lay the groundwork for something truly foundational.What You'll DoDesign and Deliver Enablement ProgramsDevelop and implement comprehensive onboarding programs for new Sales and Customer Success hires, incorporating live training sessions, e-learning components, and practical applications.Create scalable resources such as playbooks, quizzes, talk tracks, and certification processes that evolve alongside our product offerings and market strategies.Utilize adult learning principles and best practices in instructional design to craft engaging and effective learning experiences.

Role Overview As Customer Success Enablement Manager at disco in New York City, the focus is on strengthening the performance of Customer Success teams and improving coordination with Sales and other customer-facing groups. This role involves analyzing current processes, building and delivering training programs, and providing resources and tools that help teams reach their goals and deliver excellent customer service. Main Responsibilities Business Planning: Work closely with Customer Success and Sales leadership, as well as cross-functional partners, to develop comprehensive business plans. Strategic Initiatives: Represent Customer Success and Sales in strategic projects, managing each stage from identification through implementation. Business Process Improvement: Identify and lead opportunities to improve workflows, streamline operations, and encourage collaboration across departments such as Sales, Marketing, Product, and IT to support revenue growth and customer satisfaction. Data Analysis: Use metrics and data to shape enablement strategies and build Customer Success playbooks. Tailored Enablement: Align enablement efforts with the specific goals of Customer Success and Sales, supporting ongoing growth across the organization. Onboarding: Oversee onboarding for new hires, ensuring they have the necessary knowledge and resources, and create relevant training materials. Change Management: Lead the rollout of new enablement programs, processes, and technologies, and continually assess and refine these initiatives. Communication Strategies: Create and implement communication plans to explain the benefits and reasoning behind enablement changes to adult learners in different business units. New Product Introduction: Support the rollout of new products, making sure Customer Success and Sales teams can integrate new offerings smoothly. Trusted Advisor: Build strong, reliable relationships with Sales and other customer-facing teams.

About EliseAIAt EliseAI, we're transforming essential industries such as housing and healthcare. We understand that finding a home and accessing quality healthcare can be challenging. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for all stakeholders.Housing: We simplify the rental process by streamlining apartment tours, lease signings, maintenance requests, and communication with property teams, consolidating everything renters need into one platform.Healthcare: We facilitate appointment scheduling, intake form completions, and patient-provider communications, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a seamless experience across critical services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to expedite our mission.About The RoleEliseAI is on the lookout for a Scaled Customer Success Manager who will optimize and enhance customer engagement through innovative technology and data-driven strategies. In this pivotal role, you'll manage a substantial portfolio of accounts, utilizing tools such as PlanHat, Salesforce, Zendesk, and Gong to ensure customer success. You'll be responsible for nurturing strong relationships through scalable engagement tactics while conducting essential touchpoints like business reviews and strategic discussions.Your contributions will ensure that customers derive maximum value from EliseAI’s offerings, blending automation with personal interaction to create outstanding experiences.Key ResponsibilitiesProactively manage a diverse portfolio of accounts, strategically balancing automation and personal engagement to enhance adoption, retention, and overall satisfaction.Utilize platforms like PlanHat, Salesforce, Zendesk, and Gong to assess customer health, automate workflows, and monitor success metrics. Familiarity with at least one of these tools is essential.Coordinate and lead critical customer meetings, including Quarterly Business Reviews (QBRs), to foster strong partnerships.

About UsAt Legora, we are dedicated to transforming the landscape of legal work. We don't just create solutions for lawyers; we collaborate with them to ensure our innovations meet their needs effectively. Our AI-driven workspace enables legal professionals to accelerate their workflows while enhancing their inquiries and uncovering valuable insights.We challenge the status quo of legal technology daily, making complex tasks more efficient, intelligent, and human-centric. By processing thousands of documents in mere minutes and developing smart workflows in partnership with top-tier firms, we are turning ambitious visions into reality.Legora is trusted by esteemed firms such as Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters across more than 40 countries. Our rapid shipping, effective iteration, and intentional scaling strategies set us apart.When you join Legora, you become part of a mission-driven team that believes in exceeding expectations. We empower legal practitioners to excel with technology that genuinely understands their needs. If you are passionate about innovative solutions, collaborating with talented individuals, and driving impactful change in a critical field, this is your opportunity.Join us in reshaping the future of legal technology!We are seeking a Customer Enablement Specialist to strengthen our Operations team and play a pivotal role in our customer support function. This position offers a chance to provide exceptional customer service, resolve complex challenges, and influence the future of support at Legora.Collaborating with Product, Engineering, Legal Engineering, and Go-to-Market teams, you will ensure our customers receive the best possible experience. By working closely with legal professionals at leading firms worldwide, you will become adept at leveraging Legora's platform to enhance their workflows. Your daily tasks will involve problem-solving, pattern identification, and ensuring that our users' interactions with support feel swift, organized, and profoundly beneficial.

Join EliseAI as a Customer Success Manager in Housing!At EliseAI, we are dedicated to transforming the essential sectors of housing and healthcare. We believe that everyone deserves access to safe living conditions and quality healthcare, and we strive to make these services more accessible and efficient.By embedding AI agents into everyday workflows, we enhance efficiency, lower costs, and elevate user experiences.Housing: We streamline processes for renters, from touring apartments to signing leases and submitting maintenance requests, all in one convenient platform.Healthcare: We simplify appointment scheduling, intake form completion, and communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a cohesive experience across vital services. Recently, we secured a $250 million Series E funding led by Andreessen Horowitz to further our mission.About The RoleWe are seeking a dedicated Customer Success Manager to nurture strategic relationships with our clients, ranging from frontline leasing teams to executive leadership. This role requires a deep understanding of our offerings to effectively connect our customers with our internal technology teams.As a product expert, you will enhance the user experience and ensure customer satisfaction throughout their journey with EliseAI. A strong track record in building and maintaining lasting relationships is essential, as you will tackle technical challenges while fostering enthusiasm and loyalty among our users.Key ResponsibilitiesMaster EliseAI’s products, focusing on user workflows, integrations, and product synergy.Grasp customer business needs and objectives, effectively communicating AI’s value to ensure successful adoption and utilization.Deliver exceptional support by taking ownership of customer concerns, collaborating closely with technical teams to resolve issues.

At HHAeXchange, we are a pioneering technology platform dedicated to enhancing home and community-based care. Established in 2008, our mission is to develop an all-encompassing end-to-end homecare solution that empowers individuals who are aging or living with disabilities to thrive within their own communities. Our passionate team is committed to revolutionizing the healthcare landscape by creating a comprehensive homecare ecosystem that seamlessly connects patients, personal care providers, managed care organizations, and state entities. We are currently in search of a seasoned professional to spearhead the automation, AI integration, and digital journey design throughout the customer lifecycle. Reporting directly to the VP of Customer Experience, this pivotal role will significantly influence the scaling of personalized and intelligent customer learning and adoption at each touchpoint. You will be the technical architect of CX Automation within our organization, with hands-on responsibilities to design, implement, evaluate, and refine processes independently. This is a hybrid role, requiring attendance at our Midtown Manhattan office three days a week (typically Tuesday, Wednesday, and Thursday). To perform effectively in this position, candidates must successfully execute all essential job functions with or without reasonable accommodations. We are committed to providing reasonable accommodations to support individuals with disabilities in fulfilling the essential functions of their roles.

About EliseAIAt EliseAI, we are revolutionizing crucial industries such as housing and healthcare. Access to quality housing and healthcare is essential for everyone, yet it often proves challenging to obtain. Our innovative integration of AI agents into existing workflows enhances efficiency, lowers costs, and elevates the overall experience for all stakeholders.Housing: Our platform streamlines the process for renters, making apartment tours, lease signings, maintenance requests, and communication with property teams more accessible and organized.Healthcare: We simplify patient interactions by facilitating appointment scheduling, intake form completion, and communication with healthcare providers, allowing everyone to prioritize health over paperwork.EliseAI empowers organizations to minimize manual tasks, enhance accessibility, and provide a seamless experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleIn this pivotal role, you will collaborate cross-functionally with key stakeholders to drive revenue retention within our customer base. Your ability to engage in both business-level and technical discussions across various organizational tiers, including the C-suite, is essential.Key ResponsibilitiesLead and cultivate a high-performing team of Customer Success Managers through effective coaching, training, performance management, and structured professional development.Oversee customer outcomes throughout their journey, including onboarding, product utilization, retention, and overall account health.Drive tangible customer impact, ensuring clients recognize and can articulate the return on investment of EliseAI within their organizations.Identify and address churn risks by developing and implementing scalable strategies informed by data and customer insights.Collaborate with the Sales team to foster growth, contributing to account strategy, expansion planning, and identifying upsell opportunities.Conduct weekly performance reviews, utilizing data to identify gaps and implement enhancements across the team.Work closely with Product and Engineering teams to ensure customer feedback is integrated into product development.

About the TeamThe GTM Enablement team at OpenAI is dedicated to transforming innovative product developments into significant customer outcomes. We empower customer-centric teams with the essential knowledge, tools, and frameworks required for success in their engagements.Our mission bridges strategic vision and operational execution — enabling teams to comprehend priorities, implement strategies, and yield measurable results for both customers and the business.About the RoleWe are seeking a GTM Enablement Manager to spearhead the activation of critical go-to-market (GTM) priorities across our sales and customer-facing teams.This position primarily concentrates on translating corporate and GTM strategies into actionable, repeatable processes within the field. You will develop and manage programs that facilitate the adoption of new selling techniques, operationalize launches, and foster measurable impacts on pipeline and customer outcomes.Collaboration with GTM leadership and partnerships across Product Marketing, RevOps, and Product teams will be pivotal to ensure that initiatives are communicated and executed effectively in the field.This role is based in New York City, and we offer relocation assistance for new hires.Your Responsibilities:Lead the global implementation of GTM initiatives across various segments and regions, designing scalable programs that empower teams to adapt them to local market needs.Establish and develop repeatable operating playbooks for diverse GTM initiatives, creating scalable rhythms for how these programs are enabled, communicated, and executed regionally.Oversee and manage GTM enablement programs from inception to completion, defining program plans, aligning sales and cross-functional stakeholders, and ensuring successful field execution.Coordinate cross-functional teams across Sales, Product Marketing, RevOps, Marketing, and Product to synchronize priorities, timelines, and execution for GTM initiatives.Develop and deliver high-quality, field-ready content experiences and AI-native workflows, including field content packs, playbooks, messaging hubs, e-learning pathways, and training materials that enable effective execution.Measure the effectiveness of GTM initiatives, tracking adoption rates, pipeline generation, and overall performance, and iterating programs based on feedback and data from the field.

Location: New York CityReports to: Director, Field EnablementThe TeamJoin our dynamic GTM Enablement team, pivotal in empowering Datadog’s Sales and Customer Success organizations with essential skills, knowledge, and tools to excel. We collaborate closely with Curriculum, Product Marketing, Operations, and GTM leadership to ensure that our enablement strategies result in significant behavior changes and enhanced performance in the field.Our Field Enablement team is dedicated to bringing enablement to life—implementing, reinforcing, and contextualizing programs in close partnership with Sales and Customer Success leaders. Leadership Development is a fundamental aspect of our mission as we scale and invest in robust, consistent sales leadership throughout Datadog.The OpportunityDatadog is on the lookout for a Senior Field Enablement Manager to spearhead the delivery of Sales and Customer Success leadership development enablement as part of the Global Field Enablement Team. This influential role will focus on equipping frontline and second-line leaders with the skills, behaviors, and mindset necessary to coach effectively, navigate teams through change, and ensure consistent execution across the GTM organization.This is a senior, highly visible role tailored for an experienced enablement leader with extensive expertise in delivering leadership development programs as both a trainer and facilitator. You will act as a key partner to the Sales Leadership Curriculum team, assisting in translating curriculum into impactful, high-quality learning experiences for our leaders in the field.Beyond delivering leadership enablement, this position will also help establish standards and elevate the delivery of leadership enablement across Field Enablement globally—mentoring and influencing other senior field trainers while enhancing how we engage, challenge, and develop Sales and Customer Success leaders at Datadog.

About EliseAIAt EliseAI, we are at the forefront of transforming critical sectors such as housing and healthcare. Our mission is to simplify access to essential services, ensuring that everyone has a place to live and can obtain quality healthcare. By embedding AI agents within existing workflows, we enhance efficiency, cut costs, and elevate the overall user experience.Housing: We streamline the apartment touring process, lease signing, maintenance requests, and communication with property management, consolidating everything renters need into a single platform.Healthcare: Our solutions simplify appointment scheduling, intake form completion, and communication with healthcare providers, allowing patients to concentrate on their health rather than paperwork.With EliseAI, organizations can minimize manual labor, improve access, and deliver a cohesive experience across essential services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to further this mission.About The RoleIn the capacity of a Customer Success Specialist, you will be an integral part of our customer success team, focusing on fostering long-term success for our clients utilizing our platform. This role demands a customer-centric approach and strategic collaboration with Customer Success Managers.Your contributions will significantly impact customer onboarding, engagement, and retention, utilizing data analytics, building product knowledge, and working cross-functionally to optimize the customer journey. This position is perfect for an individual with robust operational or customer-facing experience eager to enhance their expertise in Customer Success. You will play a vital role in onboarding, customer outreach, and ensuring clients derive substantial value from our platform.Key ResponsibilitiesCollaborate with Customer Success Managers to onboard clients, establishing key objectives and ensuring seamless implementation.Acquire in-depth knowledge of the EliseAI platform to effectively guide clients and provide data-driven recommendations.Engage with clients proactively to promote product adoption, satisfaction, and long-term retention.Analyze usage data, feedback, and trends to enhance the customer experience continuously.

About EliseAIAt EliseAI, we are committed to transforming critical sectors such as housing and healthcare. We understand that securing quality housing and healthcare can be challenging, and we aim to streamline these processes. By integrating advanced AI agents within existing workflows, we enhance efficiency, lower costs, and elevate user experiences for everyone involved.Housing: We revolutionize the way renters interact with their living spaces, simplifying apartment tours, lease signings, maintenance requests, and ongoing communication with property management—all in one accessible platform.Healthcare: Our solutions facilitate appointment scheduling, intake form completion, and seamless communication between patients and healthcare providers, allowing everyone to focus on health rather than administrative tasks.With EliseAI, organizations can minimize manual work, enhance accessibility, and provide a cohesive experience across essential services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz, furthering our mission.About The RoleWe are seeking a dynamic Customer Education Specialist to facilitate a smooth onboarding experience for our clients as they embrace our innovative products. In this role, you will collaborate closely with the Director of Customer Success and various teams to design and implement effective onboarding strategies. A combination of customer engagement, content creation, technical acumen, and a proactive stance on gathering and acting on client feedback is essential.Key ResponsibilitiesConduct comprehensive onboarding sessions for both new and existing customers, ensuring they fully understand our products and how to maximize their use.Create and deliver captivating training sessions, both in-person and virtually, tailored to meet the unique needs and preferences of each client.Actively solicit customer feedback during the onboarding process to identify improvement opportunities and devise strategies to address any issues.Serve as a liaison between clients and internal teams, advocating for customer needs and contributing to product enhancements based on user insights.

Customer Experience ManagerJoin Glimpse as we redefine customer experience in the CPG sector! Located in New York City, this full-time, in-person role is your opportunity to lead the success of our mid-market and enterprise customers.About GlimpseGlimpse stands at the forefront of AI technology for Consumer Packaged Goods (CPG) brands. We automate essential back-office processes such as deductions management, revenue recovery, and cash application. Since our inception in April 2024, we've rapidly grown to serve over 200 clients and secured $52 million in funding from esteemed investors like a16z, 8VC, and Y Combinator.Our AI agents efficiently handle deduction data retrieval, charge validation, cash application automation, and dispute resolution for invalid claims. For instance, a single Glimpse agent successfully reviewed 17,000 deductions in less than 24 hours, uncovering over $10 million in recoverable revenue for a $1 billion CPG brand.Role OverviewAs a Customer Experience Manager, you will take charge of ensuring our customers' success on our platform. This dynamic role requires hands-on project management to facilitate data integrations, coordinate with customers for the necessary materials for dispute processing, and proactively drive customer satisfaction and success.You will also continuously enhance the customer experience by identifying areas for improvement, eliminating manual processes, and streamlining operations. This individual contributor role suits those who excel in ambiguous environments, act swiftly, and are passionate about transforming complex operational challenges into effective solutions.Key ResponsibilitiesOversee the post-sale journey for mid-market and enterprise clients, ensuring quick time-to-value while keeping customers engaged and achieving measurable results.Manage complex onboardings that involve multiple stakeholders, working across internal teams and customer contacts to resolve data integration issues.Proactively engage with customers to gather essential context and materials for effective dispute workflows.Monitor customer health and usage, identify potential risks early, and intervene proactively to mitigate issues.Handle incoming support requests and escalations, responding promptly and effectively, while knowing when to involve other teams.Identify manual tasks and develop systems to automate or enhance these processes over time.Translate customer feedback into actionable insights for product development, acting as the voice of the customer within our engineering and product teams.Collaborate with Account Managers on renewal and expansion discussions using customer adoption and health metrics.Desired QualificationsTop Qualities We SeekThe ideal candidate will possess a strong passion for customer success, exceptional project management skills, and a proactive approach to problem-solving. We are looking for individuals who can navigate ambiguity and deliver results swiftly.

About EliseAIAt EliseAI, we are dedicated to transforming vital sectors, particularly housing and healthcare. We recognize that securing a place to live and accessing quality healthcare should not be a challenge. By seamlessly integrating AI agents into current workflows, we enhance efficiency, cut costs, and elevate the overall experience for all users.Housing: We streamline the processes for renters, simplifying apartment tours, lease signings, maintenance requests, and ongoing communication with property teams—consolidating everything needed for a home into a single platform.Healthcare: We simplify appointment scheduling, intake forms, and facilitate communication between patients and providers, allowing everyone to prioritize health over paperwork.At EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a cohesive experience across essential services. We recently completed a $250 million Series E funding round led by Andreessen Horowitz to further our mission.About The RoleEliseAI is in a phase of rapid expansion into new product lines catering to large, sophisticated clients, and we are making significant investments in our product development processes.As a Product Operations Manager, you will be pivotal in steering this next growth phase. Your role will place you at the core of product development, collaborating closely with Product and Engineering teams to transform ambitious concepts into dependable, enterprise-ready solutions. This position grants you substantial ownership over execution, quality of launches, and speed of iterations as we expand a high-growth business line.You will engage with both the product's surface area and the underlying data, employing technical and analytical skills to enhance quality, drive adoption, and accelerate speed.Key ResponsibilitiesConvert product requirements into explicit, actionable workflows through specifications, diagrams, and identification of edge cases.Conduct comprehensive discovery sessions with new clients to grasp their needs and requirements.Lead launch readiness initiatives and coordinate with cross-functional stakeholders throughout the release process.Monitor product performance and iterate on improvements based on user feedback and analytics.

About EliseAIAt EliseAI, we are transforming the critical sectors of housing and healthcare. Recognizing that everyone deserves a safe place to live and access to quality healthcare, we strive to make these essential services more accessible and efficient. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall user experience.Housing: We streamline the rental process by simplifying apartment tours, lease signing, maintenance requests, and ensuring constant communication with property teams—all in one convenient platform.Healthcare: We facilitate appointment scheduling, streamline intake forms, and enhance communication between patients and providers, allowing everyone to prioritize health over paperwork.With EliseAI, organizations can eliminate manual tasks, improve service accessibility, and deliver a cohesive experience across essential services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further our mission.About The RoleIn this pivotal role, you will collaborate across departments to ensure customer revenue retention. You will engage in both strategic business discussions and technical conversations with stakeholders at all levels, including C-suite executives.Key ResponsibilitiesLead and mentor a high-performing team of Customer Success Managers (CSMs) through continuous coaching and training, helping each individual set and achieve their professional development objectives.Collaborate with HR and other leaders to recruit exceptional mid-market and enterprise CSMs, scaling the team as the company expands.Work alongside CSMs to identify customer challenges and goals, ensuring effective implementation of EliseAI solutions across their real estate portfolios.Take ownership of customer success, overseeing onboarding, product adoption, and retention strategies while collaborating with our Chief Revenue Officer to develop and execute account plans.Facilitate a weekly review of performance metrics to identify areas for improvement.Partner with product and engineering teams to drive the adoption of new features and products.

About AirOpsAt AirOps, we are pioneering the future of content engineering tailored for the AI era. As the first comprehensive platform in this space, we empower brands to enhance their visibility in an increasingly AI-driven discovery landscape. With an impressive 5x revenue growth over the past year, we've partnered with innovative companies like Ramp, Chime, Carta, and Rippling to transform content quality into a sustainable competitive edge.Our platform supports marketers in navigating the evolving terrain of content creation, focusing on high-impact opportunities and generating authentic, on-brand content that resonates with both AI and human audiences. Supported by leading venture capital firms such as Greylock, Unusual Ventures, Wing VC, and Founder Collective, AirOps is committed to developing intelligent systems that will shape the next generation of marketing leadership. Our headquarters are located in San Francisco, New York, and Montevideo.About the RoleWe are seeking a seasoned customer enablement leader to spearhead and expand our Content Engineer certification program. In this role, you will facilitate live cohort sessions designed to elevate marketing professionals from basic users to skilled Content Engineers—individuals who conceptualize in systems, construct intelligent workflows, and generate compounding value through automation rather than relying on manual AI interactions.This position transcends traditional platform training; you will be instrumental in redefining how marketing teams engage with content in the AI landscape. You will craft an evolving curriculum that spans foundational to advanced tracks, conduct dynamic 90-minute sessions, and create impactful learning experiences that drive promotions, salary increases, and significant team transformations.Your influence will extend beyond the classroom—insights gained from participants will inform product development, and your feedback will serve as a vital link between customer learning and our engineering roadmap.What You'll OwnLive Cohort Facilitation: Conduct interactive two-week cohort sessions across various skill levels, from Foundations to Advanced, where participants create workflows in real-time. You will also manage both public cohorts and private enterprise training for teams of 20 or more.Curriculum Development: Continuously innovate educational content across three certification tracks, developing session materials, practical exercises, homework assignments, and comprehensive takeaway documents tailored to learners' needs.Hands-On Workflow Building: Guide participants in constructing workflows that address their unique challenges, enhancing their skills through practical application.

Join Astronomer as a Sales Enablement Manager and play a pivotal role in driving our sales success. You will design and implement strategies that empower our sales team with the knowledge and tools they need to excel in the competitive landscape. Your expertise will help foster strong relationships with clients and enhance our sales processes.

Join Our Growing Team at Silna HealthSilna Health is on an exciting journey of rapid expansion, and we are currently looking for a dedicated Customer Experience Associate to be part of our mission-driven team. This is an exceptional opportunity for an empathetic individual with a strong operational background to play a pivotal role in enhancing our customer support framework. You will be responsible for understanding customer needs, mastering effective communication, and efficiently managing support tickets with care and professionalism.Reporting directly to our leadership team, you will act as a passionate advocate for our customers, collaborating across departments to reduce support demand and develop self-service solutions. Your contributions will be crucial in establishing a robust customer support function at a fast-growing startup.Key ResponsibilitiesProvide outstanding, empathetic support to healthcare providers using our platform.Efficiently manage increasing ticket volumes with precision and care.Identify customer needs and areas for enhancing their experiences.Act as the internal voice for customers, advocating for their interests and challenges.Operational ExcellencePrioritize and triage support tickets, escalating issues to specialized teams as needed.Provide personalized responses while handling tickets efficiently.Create and maintain response templates for consistency and efficiency.Develop scalable processes and workflows to accommodate our growing customer base.Cross-Functional CollaborationCollaborate with Product, Engineering, and Operations teams to address and resolve systemic issues.Transform customer feedback into actionable insights for product enhancements.Partner in developing our help center and self-service resources.Work with teams to proactively minimize support needs through innovative solutions.Communication & DocumentationAdapt communication styles to suit various customer scenarios.