Accounting Success Manager at Rillet | New York City

What We DoAt Rillet, we empower accounting and finance teams to excel. Our clients are the financial strategists of their organizations, and our mission is to enhance their numerical operations with unparalleled speed, precision, and insight.As an AI-driven ERP solution, Rillet enables zero-day financial closings, distinguished by our integrated source-of-truth data model, a multitude of top-tier native integrations (including Stripe, Ramp, Salesforce, and more), automated workflows, multi-entity consolidation, and an ever-growing suite of specialized AI agents (e.g., accrual, audit, P&L flux, board decks). Our commitment to excellence is reflected in our consistently perfect customer satisfaction score. Leading AI-focused companies like Mercer, Windsurf, and Function Health appreciate our rapid deployment capabilities, essential for scaling their financial operations in tandem with their growth.This expansive market is ripe for innovation. With $100M raised from top investors such as Sequoia, a16z, Iconiq, Oak HC/FT, and First Round, we are dedicated to helping businesses harness the power of AI to manage their financial data efficiently.Who We AreRillet thrives on a fast-paced environment where intelligence is just the starting point. To thrive here, you must possess remarkable speed, initiative, and adaptability.Successful Rilleteers do not wait for directives; they embrace a mission, formulate a strategy, and deliver results that exceed expectations in quality, speed, and creativity.Our work is centered around our clients. The most effective Rilleteers are motivated by the impact of delivering crucial solutions, even when they diverge from the initial plan.While an accounting background is not a prerequisite, an understanding of the value our clients can create with the right financial tools is essential. Rilleteers are passionate about empowering the financial backbone of the world's most rapidly growing enterprises.Who We NeedWe seek an individual with an accounting background who is eager to become a builder. Whether you are transitioning from a traditional accounting role to a client-facing position or are currently an accountant ready to leverage modern tools, your prior experience in accounting or auditing will help you earn immediate trust with our clients. You will manage long-term relationships post-sale and implementation, collaborating with CFOs, Controllers, and Accounting Managers to deliver scalable, automated solutions on Rillet's AI platform. If you find joy in solving complex accounting challenges, engaging with clients, configuring systems, and making measurable impacts, we want to hear from you.

What We DoAt Rillet, we empower accounting and finance teams with cutting-edge technology. Our mission is to enable financial professionals to manage their data with unparalleled speed, precision, and insight.Rillet is an innovative AI-driven ERP platform designed to facilitate a zero-day close. What sets us apart is our unified source-of-truth data model, extensive library of top-tier native integrations (including Stripe, Ramp, Salesforce, and more), automated workflows that are both efficient and auditable, multi-entity consolidation capabilities, and an ever-growing suite of specialized AI agents (such as accrual, audit, P&L flux, board decks, etc.). Our commitment to excellence has earned us a consistently perfect customer satisfaction score. High-growth AI-driven organizations like Mercer, Windsurf, and Function Health appreciate our rapid deployment, as their financial infrastructure must evolve alongside their growth.We are poised to capture a significant share of this expansive market. With $100M raised from premier investors including Sequoia, a16z, Iconiq, Oak HC/FT, and First Round, we aim to empower everyone to manage their finances at the speed of AI.Who We AreRillet operates at a fast pace that may not suit everyone. Here, intelligence is just the beginning. To thrive, you must exhibit exceptional speed, initiative, and adaptability.Our successful team members, affectionately known as Rilleteers, do not wait for direction. They take ownership of our mission, devise strategic plans, and deliver results that exceed expectations, both in quality and creativity.Customer-centricity is at the core of our work. The most effective Rilleteers find motivation in delivering critical solutions, even those that were not originally part of the plan.While accounting expertise is not a prerequisite for this role, a strong appreciation for the value our customers generate when provided with optimal financial tools is essential. Successful Rilleteers are passionate about strengthening the financial backbone of the fastest-growing companies in the world.Who We NeedWe are in search of a visionary Product Manager to lead and cultivate core product experiences within our AI-integrated ERP system. This position is perfect for an individual who excels in navigating complex, regulated landscapes and relishes transforming chaotic, real-world challenges into clear product strategies. You will play a pivotal role in designing a product that addresses the intricate needs of finance and operations teams. Your expertise in enterprise SaaS product development, particularly in workflow-oriented, data-intensive systems such as accounting, reporting, or financial operations, will guide you in making informed trade-offs among automation, control, and trust. You will collaborate closely with customers to understand their requirements and ensure that our offerings align with their evolving needs.

Join the dynamic team at rillet as a Founders Associate. In this pivotal role, you will work closely with the founders on strategic initiatives that drive the company’s growth and innovation. You will be immersed in various aspects of the business, gaining firsthand experience in operations, marketing, and product development.We are looking for a proactive individual who is eager to learn and contribute to a fast-paced startup environment. Your responsibilities will include conducting market research, supporting project management, and assisting in the creation of presentations for stakeholders.

About RilletAt Rillet, we empower accounting and finance teams to enhance their operational efficiency. Our clients are the financial strategists of their organizations, and our mission is to provide them with tools that deliver unparalleled speed, accuracy, and insights.Rillet is an innovative AI-driven ERP solution designed to facilitate rapid financial closures. What sets us apart is our cohesive data model, extensive range of seamless integrations (including Stripe, Ramp, Salesforce), automated workflows that are both efficient and auditable, and our growing suite of specialized AI agents that tackle various financial tasks. We take pride in maintaining a perfect customer satisfaction score. High-growth companies such as Mercer, Windsurf, and Function Health appreciate our ability to scale alongside their financial infrastructure.With significant backing of $100M from top-tier investors including Sequoia, a16z, Iconiq, Oak HC/FT, and First Round, we are poised to revolutionize financial operations.Our CultureRillet is a fast-paced environment where intelligence is essential. To thrive here, one must exhibit remarkable agility, proactivity, and adaptability.Successful team members at Rillet take initiative, internalize our mission, devise innovative strategies, and deliver superior results that surpass expectations.Our work is customer-centric, and we seek individuals who take pride in delivering high-impact solutions, even when they diverge from the initial plan.While accounting experience is not mandatory, a genuine appreciation for how our solutions empower our clients is crucial. Our team members are passionate about enhancing the financial backbone of the most dynamic companies around the globe.Position OverviewWe are in search of a skilled Senior Frontend Engineer to enhance the user interface of Rillet's cutting-edge accounting and finance software. In this role, you will collaborate with our CTO, product team, and designers to create user-friendly, high-performance interfaces that finance professionals will love to utilize.We value in-person collaboration and prefer candidates who are within commuting distance of our New York City or San Francisco offices, or those willing to relocate. Our team members are expected to work in the office on Tuesdays and Thursdays, along with one additional flexible in-office day. Some roles may necessitate more in-office presence based on specific functions.

About UsAt Rillet, we empower accounting and finance teams with cutting-edge technology. Our clients are the financial leaders of their organizations, and our mission is to enhance their capabilities with unparalleled speed, accuracy, and insights.We are an AI-driven ERP solution designed to achieve a zero-day close. Our distinguishing features include a unified data model, a multitude of best-in-class integrations (like Stripe, Ramp, Salesforce), automated workflows, multi-entity consolidation, and a rapidly growing suite of specialized AI agents (for tasks such as accrual management, audit, P&L analysis, and board deck preparation). These innovations have led us to achieve an exceptional customer satisfaction score. High-growth AI companies such as Mercor and Function Health appreciate our rapid deployment capabilities, as they require a financial stack that can keep pace with their growth.With a market ripe for disruption, we have secured $100 million in funding from prominent investors including Sequoia, a16z, Iconiq, Oak HC/FT, and First Round, all aimed at revolutionizing financial operations through AI.Our CultureRillet operates at a fast pace that may not suit everyone. Here, intelligence is just the baseline. To thrive, you must embody speed, autonomy, and adaptability.Successful team members at Rillet take initiative, internalizing our mission to design effective strategies and deliver results that exceed expectations.Our work revolves around our customers. Those who flourish at Rillet are driven by the desire to deliver impactful solutions, even unexpected ones.While prior accounting experience isn't necessary for this role, an appreciation for the transformative power of the right financial tools is essential. We seek individuals who are passionate about supporting the financial backbone of the world’s fastest-growing companies.

What We DoAt Rillet, we empower accounting and finance teams to excel with unparalleled speed, accuracy, and insight. Our AI-native ERP solution is designed for a zero-day close, setting us apart with a unified source-of-truth data model and a myriad of top-tier native integrations (such as Stripe, Ramp, Salesforce, etc.). We provide automated and auditable workflows, multi-entity consolidation, and a rapidly growing team of specialized AI agents focused on areas like accrual, audit, P&L flux, and board decks. Our commitment to excellence has resulted in a perfect customer satisfaction score, making us the choice of high-growth AI enterprises such as Mercer, Windsurf, and Function Health, who rely on our ability to scale alongside their financial needs.With $100M raised from leading investors including Sequoia, a16z, Iconiq, Oak HC/FT, and First Round, we are dedicated to transforming how companies manage their financials at the speed of AI.Who We AreRillet is a fast-paced environment where intelligence is merely the starting point. To thrive here, you must possess remarkable speed, initiative, and adaptability. Our team members, known as Rilleteers, take ownership of their mission, strategizing to deliver exceptional results that exceed expectations.Our work is centered around our customers, and successful Rilleteers find motivation in delivering critical solutions, even those that were not initially planned. While accounting expertise is not mandatory, a genuine appreciation for the transformative impact our tools have on our customers' financial capabilities is essential. Rilleteers are passionate about strengthening the financial backbone of the world's most dynamic companies.Who We NeedWe are on the lookout for a Product Subject Matter Expert with a strong foundation in technical accounting and innate product instincts. Your expertise will be vital in developing a product that caters to the intricate needs of finance professionals. Your accounting background will allow you to effectively collaborate with users, engineers, and designers, translating complex workflows and compliance needs into user-friendly product features that address real-world challenges.We value in-person collaboration and prefer candidates who are within commuting distance of our offices in New York City or San Francisco.

About RilletAt Rillet, we empower accounting and finance teams with innovative solutions. Our clients are the financial architects of their organizations, and our mission is to enable them to process data with unparalleled speed, precision, and insight.As an AI-driven ERP, Rillet facilitates a zero-day close with a unique, unified source-of-truth data model, featuring numerous top-tier native integrations (including Stripe, Ramp, Salesforce, etc.), automated workflows, and multi-entity consolidation. Our growing suite of specialized AI agents (covering areas like accruals, audits, P&L flux, and board decks) contributes to our exceptional customer satisfaction score. High-growth companies such as Mercer, Windsurf, and Function Health appreciate our rapid delivery, ensuring their financial frameworks can scale alongside their growth.With substantial funding of $100M from prominent investors like Sequoia, a16z, Iconiq, Oak HC/FT, and First Round, we are on a mission to transform how businesses manage their financial metrics at the speed of AI.

As a Customer Success Manager at plot, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative solutions. You will be the voice of the customer, working closely with them to understand their needs, address their concerns, and drive product adoption. Your proactive approach will help foster long-lasting relationships and contribute to our clients' success.

At Profound, we are dedicated to empowering businesses with the knowledge and control necessary to navigate their AI presence effectively. As an Account Manager, you will collaborate closely with our Sales, Product, and Engineering teams to meet customer requirements, boost platform adoption, and drive impactful results through strategic consultations, success planning, and dedicated support.In this role, you will act as a trusted advisor, guiding clients through the evolving landscape of AI and search technologies. You will share valuable insights, best practices, and actionable strategies that will elevate their AI visibility and help them make informed decisions using the Profound platform.Key ResponsibilitiesManage a portfolio of 40 to 50 accounts, ensuring renewal and expansion revenue goals are met.Work alongside the Engagement Management team to oversee the customer lifecycle from onboarding through to renewal, identifying opportunities to enhance product adoption and value.Gain a comprehensive understanding of each customer's objectives, workflows, and organizational structure to position Profound as an essential partner.Create organizational maps of customer deployments to strengthen relationships and maximize impact.Develop and maintain a pipeline of renewals, cross-sells, and upsells to achieve monthly and quarterly revenue targets.Lead commercial discussions, including executive business reviews and negotiations for multi-product renewals and upsells.Utilize CRM data and pipeline management best practices to forecast accurately, ensuring transparency and accountability.Collaborate across departments with Product, Engineering, and Engagement Managers to provide a seamless customer experience and uncover insights that promote adoption.

About Glimpse Glimpse builds AI technology for Consumer Packaged Goods (CPG) brands, focusing on automating back-office work like deductions management, revenue recovery, and cash application. Since launching in April 2024, Glimpse has grown from zero to over 200 customers and raised $52 million from investors such as a16z, 8VC, and Y Combinator. Our AI agents analyze deduction data, validate charges, automate cash applications, and dispute invalid claims, tasks that would otherwise take years for a full-time team. For example, our AI reviewed 17,000 deductions in under 24 hours for a $1 billion CPG brand, finding over $10 million in recoverable revenue. We are building a new suite of services for consumer brands and are searching for outstanding talent to help us scale further. Role Overview: Account Manager (NYC HQ) The Account Manager will shape the commercial success of existing client accounts at Glimpse. This person takes ownership of key metrics like Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), approaching them with the care of a business owner. This position is broader than traditional account management. It calls for executive-level communication, disciplined commercial strategy, and a strong focus on data to demonstrate Glimpse’s value. The Account Manager will help build the systems, processes, and playbooks that define how we manage accounts as the company grows beyond eight figures in revenue. Collaboration is essential. The Account Manager works closely with Sales, Customer Experience, Product, Marketing, and the founding team to ensure customers renew, expand their services, and become long-term advocates for Glimpse. What You Will Do Oversee and grow a portfolio of CPG accounts, serving as the main commercial contact after the sale. Increase NRR and GRR by finding expansion opportunities, managing renewals, and reducing churn risk. Build and maintain executive relationships with Finance, Accounting, Operations, Sales, and C-suite leaders at client companies. Prepare data-driven business reviews (QBRs/EBRs) that clearly show the ROI Glimpse delivers, turning platform activity into a compelling value story for clients. Spot upsell and cross-sell opportunities and close these deals. Work with Account Management Leadership to design the account management framework, including playbooks, templates, and scalable processes as Glimpse expands.

At Outtake, we are dedicated to empowering trust in a digital-first world. With the rapid spread of impersonation, fraud, and AI-driven scams, we have developed an innovative AI platform that proactively detects, monitors, and eliminates impersonators, ensuring protection in hours instead of weeks.Founded by a team of ex-Palantir, ex-CTO/founders, and ex-Notion engineers, Outtake is built for clarity, autonomy, and speed. Our ambitious goal is to establish the trust layer of the modern internet, driven by a lean and exceptionally talented team.About the RoleWe are seeking a Technical Account Manager who will spearhead customer engagements and ensure successful implementation from pilot to long-term integration. This position requires a unique blend of customer insight, product knowledge, and internal collaboration. If you are passionate about customer success, enjoy building trustworthy relationships, and are eager to tackle technical challenges, we want to hear from you!

The Technical Account Manager at vCluster in New York City blends technical know-how with a focus on customer outcomes. This position supports clients after the sales handoff, working with both emerging AI cloud providers and established Fortune 500 firms. The main goal: help clients get the most from their vCluster investments and encourage ongoing growth in usage. Key Responsibilities Lead customer onboarding: Guide clients from the sales transition through project delivery. Organize architecture workshops, oversee platform installations, manage access setup, and carry out operational readiness checks to ensure a smooth start. Drive success planning: Create and maintain customer success plans that outline business goals, key metrics, adoption milestones, and strategies for future engagement. Translate value: Connect platform usage data to business outcomes. Show how improvements such as Tenant Cluster growth, faster provisioning, and enhanced developer self-service lead to cost savings, increased engineering speed, risk reduction, and stronger platform ROI. By renewal time, ensure the business case is well established. Proactive relationship management: Set and manage the cadence of customer interactions, including regular check-ins and both Quarterly and Executive Business Reviews. Take initiative in leading these discussions to reinforce strategic partnerships. Build technical trust: Engage in detailed technical conversations with platform engineers, DevOps leads, and architects. Use expertise in vCluster’s architecture to advise on Tenant Cluster deployment, RBAC, Tenant Isolation, integrations, and ongoing operations. Offer independent guidance to help clients design effective deployment architectures. Oversee renewals and growth: Manage account renewals, beginning at least 90 days before expiration. Identify opportunities for expansion and build a business case to support growth. Collaboration This role works closely with Platform Engineering leaders, DevOps teams, and executive stakeholders. Communication spans all levels within client organizations, requiring both technical credibility and strong relationship skills.

About UsAt Sweep, we are redefining the way enterprise systems operate. We provide an intuitive layer that empowers teams and metadata agents to plan, modify, and govern systems with unparalleled agility and confidence.Your RoleAs a Customer Success Manager, you will play a pivotal role in nurturing relationships with Sweep’s most significant and intricate enterprise clients. You will serve as both a strategic advisor and a technical expert, ensuring a smooth integration of our solutions into each client's Salesforce ecosystem, while driving their long-term business success.Key ResponsibilitiesCultivate trusted partnerships with executive sponsors and RevOps leaders within key accounts.Lead the onboarding process, technical configuration, and development of strategic enablement plans for enterprises.Gain a deep understanding of each client's Salesforce infrastructure, data flow, and go-to-market strategy.Act as the technical liaison between client teams and Sweep’s Product, Engineering, and Support divisions.Proactively monitor account health, usage trends, and adoption metrics to enhance retention and drive expansion.Conduct quarterly business reviews, identify growth opportunities, and advocate for customer needs internally.Manage and facilitate annual customer contract renewals to sustain long-term relationships.Create scalable best practices and playbooks for enterprise success and growth.

At Coast, we are revolutionizing the U.S. B2B card payments landscape, targeting the vast network of 500,000 commercial fleets, 40 million commercial vehicles, and countless drivers across the nation. As traditional technologies fall short of modern demands, we are committed to providing innovative digital experiences and transparent financial services. Our mission is to empower our clients with the Coast Fleet and Fuel Card, a state-of-the-art spend management platform designed for transformative growth. About the Role We are seeking a dynamic and empathetic Manager of Customer Success to spearhead our frontline Customer Success Managers (CSMs) while also managing a dedicated portfolio of accounts. This player-coach approach is essential to fostering trust, empathy, and excellence throughout the customer journey. You will be responsible for mentoring, hiring, and developing a team that ensures outstanding onboarding, activation, and retention for all customer segments. What Success Looks Like Consistently deliver exceptional customer value throughout the customer lifecycle. Achieve excellent Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) through proactive health monitoring and effective retention and expansion strategies. Accelerate the onboarding process and fleet activation to ensure customers realize value quickly and consistently. Be an engaged player-coach, managing accounts and demonstrating product knowledge and customer service fluency to elevate team performance through structured coaching. Enhance the expansion pipeline by identifying and nurturing Customer Success Qualified Opportunities (CSQOs) into viable expansion avenues. What You’ll Do Lead & Coach: Oversee and mentor a team of high-performing CSMs, prioritizing call coaching, onboarding execution, fleet activation, and account health. Own Accounts: Maintain a personal portfolio to remain close to the customer experience and exemplify best practices in onboarding, retention, and account expansion. Drive Activation: Ensure your team expedites onboarding processes and enhances customer engagement. Create Value: Guide CSMs in demonstrating customer value throughout the lifecycle, developing account-specific strategies linked to clear use cases. Maximize Expansion: Assist CSMs in generating CSQOs and establishing a proactive expansion pipeline. Upskill the Team: Implement a systematic 1:1 coaching and enablement framework to elevate onboarding, account health, and overall team performance. Build Systems Excellence: Promote operational rigor and data proficiency across Salesforce, Sigma, Outreach, and other tools.

What We DoAt Rillet, we empower accounting and finance teams with cutting-edge solutions. Our clients are the financial masterminds of their organizations, and we are dedicated to providing them with unprecedented speed, precision, and insights for their financial operations.Rillet is an AI-driven ERP designed to achieve a zero-day close. Our unique unified source-of-truth data model, extensive native integrations (such as Stripe, Ramp, Salesforce, etc.), and automated and auditable workflows set us apart. With capabilities for multi-entity consolidation and a rapidly growing array of specialized AI agents (including accrual, audit, P&L flux, and board decks), we consistently achieve a perfect customer satisfaction score. High-growth AI companies like Mercor and Function Health appreciate our agility, as their financial infrastructure must scale in tandem with their growth.This expansive market is ripe for disruption. We have secured $100M in funding from top-tier investors including Sequoia, a16z, Iconiq, Oak HC/FT, and First Round to enable everyone to harness the power of AI in their financial operations.Who We AreThe pace at Rillet is not for the faint-hearted. Intelligence is merely the starting point. To thrive here, one must exhibit exceptional speed, agency, and adaptability.Successful Rilleteers take initiative; they internalize our mission, craft innovative strategies, and deliver superior results that exceed expectations.Our focus is on our customers. The most successful Rilleteers are driven by the desire to deliver crucial outcomes, even if they deviate from the original plan.You don’t need to be an accountant for this role, but an appreciation for the value our customers can create with the right financial tools is essential. Rilleteers find joy in powering the financial systems of the world’s fastest-growing companies.Who We NeedWe are seeking an Engineering Manager, Platform, who embodies both technical leadership and team development. This individual will shape the foundational infrastructure upon which Rillet scales and nurture the team that makes this possible.What You'll DoDefine the future. Collaborate on Rillet's long-term platform vision and infrastructure roadmap as we expand.Build strategically. Work alongside product and engineering leaders to drive investment in the foundational elements that enable all our initiatives.Facilitate impactful solutions that resonate with our mission and vision.

Overview: Join Guidepoint and be a key player in our success. Guidepoint is in search of a dynamic and entrepreneurial Client Success Manager to lead the strategy for our Insights expert call and transcript library product tailored for our Corporate Healthcare or Institutional Investment/Equity clients. In this pivotal role, you will act as a bridge between our clients and sales teams, driving engagement and revenue growth for our expanding Insights product line. Utilizing your strong CRM skills, exceptional organizational capabilities, and meticulous attention to detail, you will collaborate across departments to maximize product usage among active trials and subscribing clients. This highly visible role will involve close collaboration with Insights group heads to devise strategic plans aimed at enhancing client engagement and retention. This is a hybrid role based in New York City.

Your Impact The Senior Customer Success Manager at DISCO plays a pivotal role in ensuring a seamless onboarding experience for clients. This position provides strategic insights to help clients effectively leverage DISCO’s products and services in alignment with their unique objectives, while acting as their primary point of contact. You will collaborate intensively with our sales, services, and product teams to boost product utilization within designated accounts, pinpoint upselling opportunities, and collect user feedback to guide product enhancements. A profound understanding of all DISCO offerings and the EDRM framework, coupled with an innate problem-solving ability, is essential for addressing client challenges. Your expertise will significantly contribute to improving customer retention, nurturing loyalty, and fostering DISCO’s overall growth. What You'll Do Account Management: Serve as the primary liaison for assigned strategic accounts, cultivating executive-level relationships and ensuring internal team alignment to meet client needs. Client Success: Drive successful adoption of solutions, ensuring ROI and client satisfaction while identifying potential areas for expansion. Customer Advocacy: Represent client interests within DISCO, providing valuable feedback to drive product and service innovations. Sales Acumen: Clearly communicate the value of DISCO’s offerings, uncover upsell and cross-sell opportunities, and foster long-term client relationships to enhance revenue growth. Meeting & Event Management: Plan and execute educational and networking events that motivate and engage clients. Who You Are 4+ years of experience in post-sales, customer success, account management, or related roles. Strategic thinker with a proven track record in developing account plans and managing SaaS client relationships. Exceptional interpersonal and communication skills. Proficient in identifying and capitalizing on upselling and cross-selling opportunities. Demonstrated leadership skills with the ability to own, drive, and deliver on client initiatives. Experience in planning and executing both internal and external meetings. Customer-centric with a proactive approach to account management and problem-solving.

Role overview The Project Manager at City of New York plays a key role in guiding municipal projects from early planning stages through to completion. The position centers on coordinating teams, managing project schedules, and making sure resources are used efficiently to achieve defined goals. What you will do Monitor project progress and ensure initiatives remain on schedule Facilitate clear communication among stakeholders and team members Allocate resources and adjust project plans to meet deadlines Contribute to strategic planning for city initiatives Location This position is based in New York City.

Anrok stands at the forefront of tax automation, empowering businesses to thrive in the global market while simplifying compliance challenges.With the digital economy witnessing a remarkable 6x growth over the past decade, software companies are transitioning from a carefree sales tax approach to needing meticulous monitoring of exposure, precise rate calculations, and timely filing across 20+ US states and numerous countries. This shift poses a significant challenge for organizations aiming to engage customers on a global scale.Anrok addresses these complexities by seamlessly integrating with billing and payment systems, automating tax monitoring, calculations, and filing processes in a comprehensive manner. Our unified platform navigates the ever-evolving landscape of tax legislation at municipal, state, and federal levels, allowing companies to concentrate on growth rather than compliance hurdles.Our esteemed clientele includes:40% of the top 50 AI companies as per Forbes20% of the top 100 Cloud companies as per ForbesLeading firms such as Notion, Anthropic, and CursorWe are on a mission to make compliant digital commerce accessible for businesses of all sizes, supported by over $100M in funding from prominent investors including Spark Capital, Sequoia, Index, and Khosla Ventures.As Anrok rapidly expands, we are seeking an Account Manager to play a pivotal role in our growth strategy. You will oversee a portfolio of existing Anrok sellers, providing consultation to help them navigate global sales tax risks as their revenues increase. Collaborating closely with our Head of Activation and senior leadership, you will refine our growth sales strategies and implement initiatives to enhance the seller experience.

About Moonshot AI Moonshot AI is building a digital future where websites adjust on their own to drive sales and improve conversion. The team blends generative AI, large-scale data systems, and ongoing experimentation to create a self-improving online platform. Based in New York City, Moonshot AI is an early-stage, well-funded startup with ambitious goals. Joining now means helping to shape both the technical and cultural backbone of the company. Employees work with real autonomy, supported by top-tier investors. Role Overview: Customer Success Manager The Customer Success Manager will work closely with leading eCommerce brands. The focus: build strong relationships, help clients turn AI-driven insights into practical strategies, and support their growth through Moonshot AI’s platform. What You Will Do Guide new customers through onboarding and help them see value quickly. Serve as a trusted advisor, surfacing opportunities, sharing insights, and keeping clients updated on strategies and upcoming initiatives. Work with the technical team to design, launch, and track conversion experiments. Prepare and deliver reports that clearly show ROI and business impact. Troubleshoot client issues and coordinate with product and engineering teams to resolve them efficiently. Gather client feedback and turn it into actionable ideas to influence the product roadmap. Build and refine scalable customer success processes as the company grows, including playbooks and reporting tools. What We’re Looking For At least 3 years in Customer Success, Account Management, or CRO roles within SaaS or eCommerce (not large enterprise CS organizations). Ability to quickly spot revenue leaks in a sales funnel. Comfortable with data: able to pull your own metrics and build reports independently. Experience holding strategic conversations with VPs and other senior leaders. This role is based in New York City.