Customer & Merchant Support Advisor

talent3600 is hiring a Customer & Merchant Support Advisor in Nasr City, Al Manteqah Al Oula, Egypt. This position serves as the first point of contact for both customers and merchants, working to address their needs and questions. Role overview The Customer & Merchant Support Advisor responds to inquiries, provides product information, and resolves issues as they arise. Building and maintaining positive relationships with clients is a core part of this role. What you will do Handle incoming questions and requests from customers and merchants Offer clear information about products and services Work to resolve problems and ensure client satisfaction Support ongoing relationships with clients through effective communication Location This role is based in Nasr City, Al Manteqah Al Oula, Egypt.

Join iSchool as a passionate Customer Support Agent where you'll specialize in providing exceptional assistance via chat and phone interactions. In this vital role, you will enhance user experiences by effectively addressing inquiries and concerns. If you thrive in dynamic environments and are committed to helping others, we invite you to be part of our dedicated team!ResponsibilitiesRespond to customer inquiries via live chat and phone calls in a timely and professional manner.Assist customers in troubleshooting and resolving issues related to our e-learning platform.Guide users through course selection, enrollment processes, and general account management.Maintain accurate records of conversations and customer feedback in our internal systems for future reference.Collaborate with the technical team to escalate complex issues when necessary.Contribute to the enhancement of customer support processes and share valuable insights with the team.

Role overview The Executive Assistant to the CEO at Talent3600 plays a key part in supporting daily operations from the Nasr City, Al Manteqah Al Oula office. This role centers on keeping the CEO’s schedule organized and ensuring clear communication across the company. Main responsibilities Manage the CEO’s calendar, schedule meetings, and coordinate appointments. Arrange and follow up on both internal and external meetings, tracking action items to completion. Handle the CEO’s emails, phone calls, and other correspondence. Prepare reports, presentations, and other important documents as needed. Organize travel bookings, accommodations, and detailed itineraries for the CEO. Maintain confidential files and manage sensitive information securely. Assist in planning and executing company events and meetings. Follow up with teams to monitor pending tasks and approaching deadlines. Take meeting minutes and ensure deliverables are tracked through to completion. Handle general office administrative duties as required. Collaborate with various departments to support smooth company operations. Provide day-to-day operational support to executives as needed.