Technical Operations Specialist (TOPS)

Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a leading global financial services provider headquartered in Greenwich, CT, USA, with a presence in over 15 countries. For more than forty years, we have been pioneers in financial innovation, recognized for our advanced technology and commitment to client success.Our affiliates deliver round…

Join Bringle Excellence as a Technical Skills Specialist, where you will play a vital role in enhancing the technical capabilities of our team. We are looking for a proactive individual who is passionate about technology and skilled in various technical domains. Your expertise will help drive our projects towards success and ensure that our team is equipped with the necessary skills to excel.This role presents an exciting opportunity to contribute to a dynamic environment focused on innovation and excellence.

Position: Technical Support SpecialistLocation: Mumbai, IndiaAbout LRN:LRN is the leading global provider of ethics and compliance software as a service (SaaS), empowering over 30 million individuals annually to navigate intricate regulatory landscapes and foster ethical cultures within organizations. With a diverse clientele of over 3,000 across North America, Europe, the Middle East, Asia-Pacific, and Latin America—including some of the most esteemed brands worldwide—LRN is recognized for its commitment to minimizing organizational risk and enhancing principled performance.Honored as one of Inc. Magazine’s 5000 Fastest-Growing Companies, LRN is transforming how organizations translate values into actionable practices. Our innovative platform features user-friendly design, mobile capabilities, comprehensive analytics, and industry benchmarking, enabling organizations to confidently create, manage, deliver, and audit their ethics and compliance programs. Through a unique combination of technology, education, and expert guidance, LRN helps enterprises translate their values into tangible behaviors and leadership strategies that yield enduring competitive advantages.About the Role:As a member of LRN’s Production Support team, the Technical Support Specialist serves as the primary support contact for our proprietary applications, collaborating with program administrators, stakeholders, and internal teams. Key responsibilities include troubleshooting reported defects and addressing 'How To' inquiries related to LRN’s applications.Key Responsibilities: Participate in training according to the outlined plan Resolve defects reported by clients through collaboration with Technology and Product teams Ensure adherence to established SLAs for ticket resolution Manage complex cases and drive issue resolution Provide constructive feedback to product development teams for feature improvements Collaborate with cross-functional teams including Technology, Product, and CloudOps to resolve client-reported issues Conduct ticket analysis to identify trends for leadership Replicate production bugs reported by clients in a controlled environment Qualifications: Strong analytical and troubleshooting skills for technical issues Solid understanding of SaaS product principles Ability to analyze and extract HAR logs and assess network activities Proficient in escalation and problem management techniques Knowledge of HTML and basic SQL commands Experience with Learning Management Systems is a plus Demonstrated capability in root cause analysis and resolution Familiarity with relevant software and tools in the domain

Join Hire Hangar and collaborate with rapidly expanding global organizations while establishing a sustainable remote career.Job TitleGo-To-Market (GTM) Specialist – Technical GrowthLocationRemoteTime ZoneUS Time Zones (EST–PST)Role OverviewWe are seeking a proactive GTM Specialist to drive pipeline generation through data-driven inbound and outbound marketing campaigns. This hands-on position is ideal for individuals who blend growth marketing expertise with technical proficiency in Python and SQL to develop, test, and enhance GTM experiments across various channels.Key ResponsibilitiesImplement inbound marketing initiatives through SEO, content marketing, social media, and earned media strategies.Conduct outbound outreach utilizing cold emails, LinkedIn, and light calling techniques.Leverage Python and SQL to assess funnel performance, lead generation, and campaign effectiveness.Experiment with social media growth tactics on LinkedIn, X/Twitter, Reddit, and within online communities.Monitor, report, and optimize campaign performance to cultivate a qualified sales pipeline.Collaborate closely with Sales and Marketing teams to enhance GTM strategies and messaging.Required Qualifications1–4 years of experience in growth, demand generation, or lead generation roles.Proficient coding skills in Python and SQL for data analysis or automation tasks.Experience in either inbound or outbound lead generation methodologies.Proven remote work experience with a strong command of remote collaboration tools (Slack, Zoom, Google Workspace, Asana, etc.), and familiarity with US or UK-based companies is essential.A strong execution-focused mindset; this is not a management position.Preferred QualificationsExperience conducting simultaneous experiments across various GTM channels.Understanding of attribution models, funnel metrics, and basic data modeling concepts.Exposure to B2B SaaS or product-led growth environments.

Join Our Team as a Technical Author!We are seeking a talented Technical Author with at least 3 years of experience in the IT sector. As a key member of our Documentation Group, you will create high-quality user assistance across various formats for our in-house software applications. Your expertise in technical writing will ensure that our documentation meets the highest standards of clarity and usability.Key Responsibilities:Produce clear and concise technical documentation and training materials.Collaborate with the Documentation Manager for project updates.Engage with developers and subject matter experts for accurate content.Adhere to project timelines and ensure quality deliverables.

Join Anaplan as a Platform Adoption Specialist, where you will leverage your technical expertise to drive customer success through effective account management. In this role, you will be instrumental in guiding clients through the adoption of Anaplan's innovative solutions, ensuring they derive maximum value from our platform.As a key member of our team, you will collaborate closely with various stakeholders to understand their business objectives and provide tailored solutions that enhance their operational efficiency. You will be responsible for conducting product training, addressing technical queries, and fostering long-term relationships with clients.

Job Title: Operations (Client Reporting) - Capital Market/IB Domain About Us Capco, a Wipro company, is a leading global technology and management consulting firm, recognized as the Consultancy of the Year in the British Bank Award and ranked among the Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With a presence in 32 cities worldwide, we provide exceptional support to over 100 clients across banking, finance, and energy sectors, renowned for our capability in transformation execution and delivery. WHY JOIN CAPCO? Engage in exciting projects with major international and local banks, insurance firms, payment service providers, and other industry leaders, working on initiatives that will revolutionize the financial services sector. MAKE AN IMPACT Utilize innovative thinking, deliver excellence, and provide thought leadership to aid our clients in transforming their business. Together with our clients and industry partners, we are delivering groundbreaking work that is reshaping the energy and financial services landscapes. #BEYOURSELFATWORK Capco prides itself on a tolerant, inclusive culture that celebrates diversity and creativity. CAREER ADVANCEMENT At Capco, we foster an environment without forced hierarchies, offering everyone the opportunity to grow alongside the company and take charge of their career development. DIVERSITY & INCLUSION We believe that diverse perspectives and backgrounds provide us with a competitive edge. Location: Mumbai Years of Experience: 3 to 6 Years Role Description We are looking for a candidate with strong financial and investment expertise, particularly in fixed income products, transfer agency operations, investment operations, mutual fund trades, risk management, reconciliations, and settlements. Experience in asset management is preferred. Your responsibilities will include supporting the coverage of Business As Usual (BAU) operations within targeted operational platforms. You will be accountable for executing Portfolio and Client Reporting functions for Investment Strategies within MSIM.

About LRN Corporation LRN Corporation is a global SaaS provider focused on ethics and compliance. Each year, more than 30 million people use LRN's solutions to navigate complex regulatory requirements and build ethical workplace cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America, including many well-known brands, LRN helps organizations reduce risk and improve principled performance. Named to Inc. Magazine’s 5000 Fastest-Growing Companies, LRN offers a platform that combines intuitive design, mobile access, analytics, and benchmarking. Organizations use these tools to manage, deliver, and audit their ethics and compliance programs. LRN supports clients with technology, education, and expert guidance, helping them put values into practice for long-term results. Role Overview The Technical Support Specialist (L1) is part of the support team based in Goregaon, Mumbai. This team provides assistance to customers on LRN’s products, working closely with program administrators, stakeholders, and internal teams. The role involves responding to customer inquiries, supporting program administrators, and meeting operational service level agreements (SLAs). What You Will Do Support internal and external customers with all aspects of LRN’s proprietary applications, including campaign setup, system-generated emails, reporting, user data management, and customization. All support activities are billable. Use established systems and processes to keep stakeholders updated on the status of tickets, requests, projects, and changes. Manage customer expectations and escalate issues when capabilities are exceeded or satisfaction may be impacted. Prioritize incoming requests by urgency and impact, collaborating with internal stakeholders to resolve high-priority issues. Document and present product information clearly in both written and verbal formats to help customers make the most of LRN’s tools. Maintain high standards of quality in all customer-related work. Facilitate ongoing communication between LRN and customers served by the Partner Assistance Centre team. Use LRN’s in-house tool for content creation as needed. Provide training and assistance to customer contacts on LRN’s proprietary tools. Location This position is based in Goregaon, Mumbai, Maharashtra, India.

Join our dynamic team at Anton Paar as a Service Specialist. In this role, you will be responsible for delivering exceptional service and support to our clients, ensuring their equipment operates at peak efficiency. You will troubleshoot technical issues, perform maintenance, and provide training on our advanced instrumentation.As a key member of our service team, you will also collaborate with other departments to optimize our service delivery and enhance customer satisfaction.

Join our dynamic team at Jobs for Humanity as an IT Support Specialist with a focus on CCTV expertise. In this role, you will provide exceptional technical support, troubleshoot IT issues, and ensure the smooth operation of our surveillance systems. You will be instrumental in maintaining our network infrastructure and enhancing the security measures we have in place.

Reporting to: Head of Publishing OperationsAbout Packt:At Packt, we are dedicated to empowering IT professionals worldwide by providing high-quality learning resources that help them leverage software in innovative ways. With a global team of over 400 professionals, primarily located in India and the UK, we offer a diverse multimedia portfolio that includes more than 7,000 books, e-books, audiobooks, and video courses.Discover more about us at www.packtpub.com.Role Overview:As a Technical Editor, you will collaborate closely with content creators and other editors to deliver high-quality, technically accurate products on schedule, adhering to our publishing plans. You will be responsible for maintaining the technical integrity of the content from the first draft through to publication. This editorial quality-control role aims to enhance the revenue performance of our products by aligning with both creator and user needs, as well as market demands.This position is perfect for detail-oriented professionals who excel in systematic and purposeful code testing, exhibiting strong technical skills. You will take on an advisory role, providing constructive feedback to content creators to address any technical concerns effectively, leading to clear, educational materials that enable readers to grasp new technologies and enhance their skill sets.In addition to the responsibilities outlined, you will work across various product formats, ensuring they meet the high standards our customers expect. These may include derived products, such as audiobooks or courses based on existing books, or entirely new products developed through thorough market and user research.A strong focus on quality is essential: you will need to understand customer expectations and take ownership of the quality of your products. Seeking customer feedback throughout the editorial process and applying it during your testing will be crucial, as will staying informed about the latest technological advancements and user trends.What You Will Do:Technical Responsibilities:Validate the technical accuracy of content: thoroughly test all code within the product and the accompanying code bundle to ensure consistency.Follow and verify all examples and procedures outlined in the product.Identify and resolve any technical issues within the book, including technical facts, references, screenshots, architecture, and methodology.Ensure proper code indentation and consistency throughout the content.

Sales Contracts Management: Strategically develop and implement detailed sales contracts tailored for the designated region, ensuring strict compliance with company policies and legal standards.- Revenue Reporting: Regularly generate comprehensive revenue reports for all clients within the Western regions, offering insightful analyses and actionable recommendations as necessary.- Agency Coordination: Effectively collaborate with external agencies concerning material and Run of Site (ROS) requirements, fostering seamless communication and ensuring timely delivery.- Execution Support: Provide crucial support to the sales team in executing various tasks, ensuring efficiency and accuracy throughout the sales process.

As a HubSpot Systems Support Specialist at thisisgain, you will play a pivotal role in ensuring the smooth operation of our HubSpot CRM. Your primary focus will be on maintaining an organized, accurate, and user-friendly CRM environment. This position demands meticulous attention to detail and a proactive approach to problem-solving.Your responsibilities will encompass daily administration and operational support for HubSpot, ensuring that user setups, permissions, and configurations are handled efficiently. You will also assist teams with data segmentation and cleansing, ensuring high data quality standards are upheld.Your role will require strong analytical skills to identify and rectify data discrepancies, while also effectively documenting processes and updates. You'll manage inbound inquiries and provide support for various operational tasks across the Central Operations department.

Join MODIFI in our mission to simplify global trade for businesses in emerging markets. As we expand our operations in India, we are seeking a detail-oriented Sales Operations Specialist to support our deal execution engine. Are you someone who thrives in dynamic environments, enjoys creating order from chaos, and excels in cross-team collaboration? If so, this position is the perfect fit for you. Key Responsibilities Deal Lifecycle Management: Act as a liaison among Sales, Credit, Risk, Legal, Operations, and Finance. You will manage the entire deal process from onboarding to disbursement, ensuring all documentation is accurate, compliant, and that the pipeline flows smoothly. Client & External Coordination: Collaborate directly with client finance and operations teams to gather KYC, financial statements, and trade documents. Your efforts will ensure a seamless and professional onboarding experience that aligns with MODIFI's high standards. Process & Compliance: Maintain detailed documentation checklists and process trackers, ensuring all deals adhere to internal credit and policy guidelines. At MODIFI, we believe in continuous improvement as a core principle of our operations.

Join Weblee Technologies as an Operations Manager, where you will lead our operations team to optimize processes and enhance productivity. As a key player, you will strategize and implement operational improvements while ensuring exceptional service delivery. Your leadership will guide the team in achieving targets and fostering a culture of continuous improvement.

Role Overview WNS Global Services is hiring an Associate - Operations in Mumbai. This position supports daily operations and helps maintain smooth workflows across teams. The role involves working with different departments to keep processes running efficiently and to support improvements. What You Will Do Collaborate with internal teams to ensure operational tasks are completed accurately and on time Assist in rolling out business improvement strategies Support efforts to optimize processes and boost overall efficiency

As an Assistant Technical Director (ATD) at Framestore, you will engage in a variety of technical support and engineering tasks to facilitate the seamless execution of our film visual effects projects.Key Responsibilities:Assist in troubleshooting and enhancing pipeline and workflow tools.Provide direct technical support to creative teams.Manage comprehensive data within a large networked file system.Develop tools aimed at boosting artist productivity and optimizing workflow.

Nielsen Company seeks a Senior Technical Program Manager I based in Mumbai. This position takes ownership of complex technical projects, guiding them from initial planning stages through to final delivery. Role overview The Senior Technical Program Manager I coordinates efforts across multiple functions, ensuring project milestones are met and quality standards are upheld. Collaboration with cross-functional teams is central to this role, as is maintaining clear communication to keep projects moving forward. Key responsibilities Lead technical projects from start to finish, managing timelines and deliverables Work with teams across different functions to align on goals and expectations Monitor project progress and address issues to keep initiatives on track Uphold quality standards throughout the project lifecycle

Role overview WNS Global Services is looking for an Associate - Operations to join the team in Mumbai. This role plays a key part in supporting daily business activities and strengthening collaboration across teams. Associates help deliver consistent, high-quality service to clients while contributing to ongoing projects. What you will do Support operational processes to keep workflows on track Assist with tasks aimed at improving efficiency and service standards Work closely with team members to fulfill client requirements and achieve project objectives Location Mumbai

Candidate ProfileProven experience in payment operations is essential.Analytics-driven individual with strong problem-solving abilities.Experience in root cause analysis and prompt handling of escalated issues within an internet company.Ability to manage general inquiries and escalated issues efficiently in an online customer service environment.Detail-oriented with hands-on experience in back-office systems for financial data checks.Key ResponsibilitiesOversee daily backend operations, including query resolution.Monitor and manage customer service operations across multiple countries.Analyze customer service processes to identify performance improvement opportunities.Handle level 2/3 escalations, providing analytical support to the customer service team.Coordinate escalations with the technology team, trading, and payment providers as necessary.Reconcile online payment transactions and track success rates from service providers.Investigate potential fraud activities to mitigate risks in online transactions and escalate issues as needed.Conduct daily and monthly payment reviews and generate reports as required.Manage website content, including banner updates and comment filtering.Preferred Experience: Background in Games Operations or Online Gaming is a plus.