About the job
DATAMARK, Inc. is seeking a dedicated and meticulous Quality Auditor to bolster our operational excellence. As an integral part of the business process outsourcing sector, we prioritize quality and precision across all our services. The Quality Auditor will play a crucial role in evaluating and ensuring the quality of our diverse processes and services through comprehensive auditing methodologies.
The successful candidate will be tasked with upholding and enhancing the company’s quality standards as delineated by project guidelines and client specifications. This role also necessitates a thorough understanding of quality metrics and their influence on overall project outcomes.
Key Responsibilities:
- Thoroughly comprehend and document the process flow.
- Become well-acquainted with the quality standards established by clients and the requirements of various projects.
- Consistently achieve daily quality audit targets and comply with audit protocols.
- Offer timely and constructive feedback to team members to improve their quality performance.
- Remain informed on process changes and communicate these updates effectively to the team.
- Analyze team performance data concerning quality metrics and devise action plans for enhancement.

