About the job
At MaintainX, we are revolutionizing asset and work intelligence for industrial and frontline environments with our cutting-edge IoT-enabled cloud platform. Our tool enhances reliability, safety, and operational efficiency for physical equipment and facilities. Trusted by over 13,000 businesses, including industry leaders like Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell, MaintainX is at the forefront of operational excellence.
Having recently secured $150 million in Series D funding, totaling $254 million, our company is now valued at $2.5 billion, showcasing our significant growth and impact in the market.
We are on the lookout for an enthusiastic and skilled Customer Success Manager to join our dynamic team.
In the role of Customer Success Manager (CSM) at MaintainX, you will serve as a strategic partner to our customers, focusing on delivering value, enhancing retention, and fostering growth. Our CSMs are not merely support personnel; they are product specialists, risk analysts, and adept time managers who effectively balance proactive engagements to maximize impact across their portfolio.
This position demands a high level of adaptability, as we seek someone who can manage competing priorities, prioritize meaningful customer interactions, and implement scalable strategies to drive product adoption and account growth.
What You Will Do:
Account Management and Strategic Prioritization
- Oversee a portfolio of accounts, emphasizing segmentation and strategic prioritization.
- Develop and implement success plans that align with customer objectives and value metrics.
- Utilize data and behavioral indicators to monitor account health and adjust engagement strategies as needed.
Product Adoption and Customer Retention
- Facilitate end-user training and enablement through both individualized and group formats (e.g., webinars, workshops, training series).
- Establish strong, trust-based relationships with key stakeholders and engage across multiple levels within accounts.
- Conduct Business Impact Reviews and Tune-Ups to showcase ROI and strengthen strategic alignment.
- Collaborate with Sales and Support teams to identify upsell opportunities and avenues for expansion.
Risk Management and Support
- Recognize and address early indicators of churn through data analysis and sentiment insights, activating retention strategies accordingly.
- Act as a primary escalation point for customer support issues, ensuring timely resolution.
About MaintainX
MaintainX is a leading platform for asset and work intelligence, transforming the way businesses manage their operations and equipment. Our innovative cloud-based solution is designed to enhance reliability and safety in various industrial and frontline settings, catering to a diverse clientele that includes major global brands.

