Customs Specialist

Join SSENSE as a Customs Specialist, where you will play a critical role in ensuring compliance with international trade regulations. You will manage import and export processes, assess documentation for accuracy, and collaborate with various departments to facilitate smooth customs clearance.

Join SSENSE as a Customs Specialist and play a pivotal role in ensuring compliance with international trade regulations and customs procedures. Your expertise will be critical in managing the movement of goods across borders efficiently and in accordance with all legal requirements.Key responsibilities include coordinating customs documentation, liaising with governmental customs authorities, and providing guidance to the operations team to maintain seamless logistics operations.

At Nuovo Artistic Photography, we believe in the transformative power of self-love through the lens of artistic expression. Founded by women and recognized as the largest artistic photography company in North America, our mission is to empower individuals by fostering confidence and self-expression, while honoring intimacy and individuality.About Nuovo Artistic Photography: Headquarters in MontrealSituated in the vibrant streets of Old Port Montreal, our headquarters seamlessly blends the city's historical charm with a modern celebration of empowerment through portraiture. This location embodies the artistic soul of Montreal, where timeless art and architecture inspire every client experience.Job DescriptionAs a Customer Acquisition Specialist at Nuovo Artistic Photography, you will play a vital role in our mission by engaging with potential clients over the phone. We seek top talent to join our team, individuals who are not only passionate about sales but also excel at delivering exceptional service and possess a natural talent for forging deep connections.Key ResponsibilitiesEmpower through Connection: Engage and maintain meaningful conversations with potential clients who have shown interest in our promotions via various social media platforms (e.g., Instagram, Facebook).Provide Information: Accurately and thoughtfully share detailed information about our photographic experience, ensuring potential clients have all the necessary details to make informed decisions.Manage Bookings: Confidently and professionally present Nuovo's personalized experience to secure bookings. Not only will you meet your goals, but you will also exceed them.Results-Oriented Performance: Strive to achieve and surpass set goals and quotas, ensuring our studios are fully booked and contributing to the overall success of Nuovo Artistic Photography.Upselling: Present and sell complementary beauty services such as makeup and hairstyling to enhance the overall photographic experience.

Team Dynamics:As part of our Customs and Compliance team, the Customs Classification Specialist is pivotal in ensuring the safe and efficient global flow of goods while adhering to commercial compliance and current regulations. This role demands versatility, meticulous attention to detail, and the ability to manage multiple projects simultaneously.Your Daily Responsibilities:Accurately classify products using the Harmonized System (HS), ensuring compliance with customs regulations of various countries.Assist with customs audits, inquiries, and internal reviews by maintaining accurate records and classification justifications.Develop and uphold standardized operating procedures for classification and customs compliance.Contribute to continuous improvement initiatives, particularly regarding the accuracy of ERP reference data related to HS codes, country of origin, and customs attributes.Monitor the security of product shipments, ensuring adherence to country-specific customs laws and regulations.Prepare commercial documents, including customs forms, invoices, packing lists, and certificates of origin.Provide guidance and support to internal teams such as Customer Service, Finance, and Sales on customs and compliance matters.Identify and mitigate potential customs and compliance risks and issues.Coordinate shipments with freight forwarders, brokers, and other stakeholders to ensure smooth operations that meet specific requirements.Resolve customer issues and manage incident resolutions.Perform other related tasks as necessary to meet departmental and operational needs.

About Stay22At Stay22, we are transforming the way people convert online. Our AI-driven affiliate platform empowers publishers, ticketing platforms, and content creators to unlock new revenue streams while enhancing the user experience for their audiences. At Stay22, our partners not only earn more but also provide greater value. Join us and be part of something significant that is revolutionizing the affiliate landscape.Role OverviewWe are on the lookout for a Revenue Operations Specialist focused on Customer Success to help strengthen and scale our post-sale operational engine.This role is part of the RevOps team but is fully dedicated to Customer Success (internally referred to as Partner Success). Your mission will be to bring structure, predictability, and visibility to revenue processes that occur after an agreement is finalized.You will collaborate closely with the Partner Success leadership to translate business needs into scalable operational systems. This role emphasizes partnership: identifying friction points, designing thoughtful solutions, and ensuring our post-sale processes effectively foster retention and expansion.If you thrive in clarifying complexity and building systems that empower teams to perform at their best, this position is for you. This role is tailored for a high-potential candidate looking to evolve into full accountability for post-sale revenue operations over time.Key ResponsibilitiesSupport and gradually take ownership of the governance of the expansion pipeline, CRM hygiene (within the Partner Success scope), and forecasting accuracy.Continuously build and enhance post-sale funnel stages and expansion tracking frameworks.Enhance revenue visibility through structured reporting and optimized data logic.Ensure smooth transitions between Sales and Partner Success along with aligned post-sale revenue tracking.

Vention is looking for a full-time Customer Experience Specialist based in Montreal. This entry-level role is part of the client engineering team and focuses on supporting customers as they interact with Vention’s solutions. The goal is to help clients get the most value from every interaction. What you will do Respond to customer questions and requests Troubleshoot and resolve client issues Guide customers through Vention’s products and services Seek ways to improve each customer’s experience Who thrives here This position is a strong fit for people who care about service and want to grow in customer support. Curiosity, patience, and a genuine desire to help others are important in this role.

The OpportunityYou are passionate about helping clients harness the full potential of real-time 3D technology? As a Senior Sales Consultant (Product Specialist) for the AMER region, you will play a crucial role in connecting Unity's Customer Success offerings—ranging from enterprise support and consulting services to professional training—with the needs of our clients in some of the world’s most dynamic markets.As part of a collaborative and impactful global team that sits at the intersection of sales, customer success, and sales enablement, you will drive customer adoption and long-term value creation. This advisory role exists within a fast-paced environment where your expertise will influence how organizations in the AMER region utilize Unity’s technology to innovate, scale, and transform their businesses.

Join Medfar as a Customer Support Specialist and be the voice of our innovative healthcare solutions! In this dynamic role, you will provide exceptional service to our clients, guiding them through our products and ensuring their needs are met with efficiency and empathy. Your expertise will not only help resolve inquiries but also enhance the customer experience, fostering long-term relationships.

Medfar is looking for a Senior Customer Success Specialist based in Montreal. This role centers on building lasting client relationships and ensuring customers benefit fully from Medfar’s solutions. The position involves understanding each client’s needs, guiding them through implementation, and supporting them as they reach their goals. Key responsibilities Develop and maintain strong relationships with clients Guide customers through onboarding and solution implementation Offer ongoing support to address client questions and concerns Collaborate with internal teams to ensure client satisfaction Spot opportunities to improve the overall customer experience Requirements Background in customer success or a related field Strong communication and relationship-building abilities Skill in understanding client needs and delivering effective solutions Comfort working collaboratively with a team This position offers the chance to make a meaningful difference for Medfar’s clients and influence how they experience Medfar’s solutions.

Join our dynamic team as an Application Support Specialist!If you reside in the Greater Montreal area and are passionate about technology and customer satisfaction, this role is for you. Initially, you will be required to work on-site for the first three months, transitioning to a hybrid model with 3 to 4 days in the office thereafter.This position is part of Consoltec, a key member of the XTM family, dedicated to providing innovative solutions in linguistic project management. Our flagship product, FlowFit, empowers translation companies and linguistic services with cutting-edge technology.XTM Group is committed to enhancing localization processes globally, delivering top-tier platforms that streamline translation management. Our corporate culture fosters teamwork and collaboration, with a strong emphasis on inclusivity and the value of every employee's contribution. Our core values propel us towards our vision of being the premier Translation Management System (TMS) provider for enterprises.In this role, you will be responsible for offering exceptional technical support to our clients through various channels, including Jira Service Management, live chat, phone calls, and video conferencing. You will troubleshoot technical issues, propose improvements, and collaborate closely with the IT department on projects, including feature enhancements and updates for the FlowFit TBMS product.Key Responsibilities:Oversee the progress of incident resolution, ensuring timely completion.Communicate status updates to relevant stakeholders.Uphold customer satisfaction by providing prompt and effective support.Maintain detailed records of operational tasks and monitor their execution.Contribute to the enrichment of our knowledge base with updated procedures and operational instructions.Implement and maintain standardized methods and procedures for optimal efficiency.Ensure compliance with audit, quality, and safety standards.Support Duties:Address customer inquiries regarding incidents, service requests, and general information.Provide expert technical guidance on our FlowFit TBMS system.Document problem resolutions and contribute to knowledge sharing.

Your Team Dynamics:The Dedicated Client Care Specialist serves as a crucial link between Genetec and a select group of significant clients. Your primary responsibility is to deliver exceptional technical support, whether through email, phone, or on-site, pertaining to all Genetec products including video surveillance, access control, and automatic license plate recognition.You will cultivate strong professional relationships with your client group, gaining in-depth knowledge of their work environments to provide swift and professional technical assistance. Mastery of Genetec products and troubleshooting techniques, alongside solid analytical, communication, and organizational skills, is essential.Your Day at a Glance:Resolve client technical issues directly via phone and emailAccurately log all issues in Genetec's CRM system, Clarizen, and the client's SharePoint siteEnsure all reported incidents are addressed in accordance with Genetec's service level agreementsConduct periodic management assessments via conference calls for each of the strategic accountsCarry out annual on-site or remote evaluations of strategic client systemsPerform regular diagnostic reviews of client systems and follow up with comprehensive diagnostic reportsEscalate client issues through appropriate channelsCollaborate with field engineers, solution architects, or project managers as part of a professional development planDraft technical documentation and articlesWhat Makes You an Excellent Candidate:Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent experienceFluent in both French and English, with strong verbal and written communication skills (the role involves interaction with international colleagues and clients)Excellent communication abilities, both oral and writtenThorough knowledge of Genetec products with at least one year of experience in customer support for GenetecOutstanding analytical and troubleshooting skills for hardware and softwareAble to manage multiple tasks simultaneously, employing an iterative approach and adapting to shifting prioritiesYour Technical Expertise:Strong understanding of Windows 8 and 10 and Windows ServerExcellent knowledge of networking principles and IP protocols...

Join Airbnb as a Claims Experience Specialist, where you'll play a vital role in enhancing the customer journey for our Hosts and Guests. Your primary responsibility will be to understand and address the unique needs of our customers, ensuring personalized and empathetic support throughout the claims process. You'll contribute to our mission of delivering exceptional service and maintaining high retention rates within our vibrant community. In this dynamic role, you will not only resolve issues efficiently but also create memorable interactions that foster trust and satisfaction among our users.

Vention seeks a Customer Experience Specialist to join the team in Montreal. This entry-level role centers on helping clients and ensuring they get the most from Vention’s solutions. Key responsibilities Communicate directly with clients to learn about their needs and respond to their questions Collaborate with colleagues to improve each client’s experience Assist clients in adopting and using Vention’s products effectively Location The position is based in Montreal.

Role Overview Nuvei is hiring a Bilingual Merchant Support Specialist to join its team in Montreal, Quebec, or remotely from anywhere in Canada. This position requires complete fluency in both French and English. Candidates based in Montreal or Ste-Catherine may work in a hybrid model; those elsewhere in Canada will work fully remote. About Nuvei Nuvei is a Canadian fintech company supporting businesses worldwide with payment processing solutions. The company offers a modular technology platform that helps clients accept next-generation payments, manage payouts, and access services such as card issuing, banking, risk management, and fraud protection. Nuvei operates in over 200 markets, provides local acquiring in 47 regions, and supports 586 alternative payment methods. What You Will Do Work scheduled shifts to deliver 24/7 support to merchants. Respond to inbound calls for customer service and technical support. Use documentation and support tools to provide accurate assistance. Manage critical or sensitive situations with professionalism and care. Resolve merchant inquiries promptly and effectively. Spot and report trends to support ongoing improvement. Take on additional tasks that contribute to merchant satisfaction and company goals. What We’re Looking For Strong team player with a sense of accountability. Delivers high-quality work consistently. Follows documented processes and seeks solutions when needed. Motivated to learn and grow professionally. Excellent at solving problems. Holds a high school diploma or equivalent. Fluent in both French and English (required).

Join Our Dynamic Team:Become an integral part of our vibrant Credit & Collections team, where we go beyond traditional tasks and collaborate to achieve our daily goals.You will receive the guidance and support necessary for success, adapting at your own pace to grow within the department.Your Daily Responsibilities: Promptly process credit requests Document collection efforts accurately Generate monthly statements Collaborate with the credit bureau to establish credit limits Engage with our customer service and sales teams Record and apply payments to invoices What We’re Looking For: Strong problem-solving skills Ability to work under pressure, manage priorities, and meet deadlines Attention to detail Flexibility to adapt to changes Fluency in both French and English, oral and written (required for interaction with international colleagues and clients) Preferred Qualifications: 3 to 5 years of experience in credit and collections Proficiency in Excel What We Offer: Attractive compensation package Training cost reimbursement program Subsidized meals at our amazing Bistro (Les Cordons Bleus) Work-life balance with flexible scheduling Unlimited free coffee Free parking for all employees On-site fitness center Not sure if you meet all the criteria? We encourage you to apply anyway—your enthusiasm matters!Thank you for your application. Please note that only qualified candidates will be contacted. Recruitment agencies are not permitted to submit resumes through this site or directly to managers.

Genetec Inc. is seeking a Delivery & Operations Specialist in Montreal to support Security Center SaaS, a unified security platform that integrates access control, video management, forensic search, intrusion monitoring, and automation. Built on Microsoft Azure, this solution removes the need for on-premise servers and storage, helping customers reduce hardware costs and installation times. Role overview This position works closely with support, DevOps, and cloud operations teams to build processes and tools that improve product support and delivery. The role also collaborates with sales and certified system integrators to ensure smooth deployments for both current customers and those evaluating the platform. What you will do Maintain system availability according to service level agreements. Develop and update monitoring, metric collection, and deployment tools. Support performance optimization and capacity planning efforts. Track trends and recurring incidents through feedback and reporting. Analyze and resolve customer incidents and service requests. Provide Business Intelligence data to product management and sales. Assist tier one technical support and manage escalated, complex, or strategic customer cases. Requirements Bachelor's degree in Computer Science or Computer Engineering, or equivalent experience. Ability to work independently, show initiative, and adapt to new challenges. Strong organizational skills, deductive reasoning, and attention to detail. Solid analytical and troubleshooting abilities. Comfortable multitasking, working iteratively, and shifting priorities as needed. Excellent written and verbal communication skills. Collaborative approach and commitment to team goals. Interest in process improvement and a focus on customer satisfaction.

Join Our Dynamic Team:At Genetec, our dedicated team of Delivery and Support Specialists is committed to providing exceptional technical expertise and assistance across the organization. We collaboratively develop solutions for our clients’ systems facing a variety of challenges.Your Training Journey:Your onboarding will include virtual training sessions delivered by our training team, followed by one-on-one sessions with each team member to delve into our advanced troubleshooting techniques. To ensure your success, daily and weekly meetings will be scheduled with your direct supervisor.Your Day at a Glance:Identify and manage escalated cases that are technically complex, strategic, or of high visibility and duration.Utilize performance analysis and troubleshooting tools (Sysinternals, PerfMon, Wireshark, PowerShell, SSMS, etc.).Collaborate with the R&D team to resolve technical issues.Maintain open communication with our clients while conducting root cause analysis.Assist other teams within the organization by sharing knowledge and providing technical guidance.Contribute to the creation of technical documentation and articles for the knowledge base.Participate in the Proactive team rotation to monitor and respond to alerts in Genetec's SaaS environment, ensuring rapid issue resolution.Be part of the on-call rotation for urgent client requests requiring 24/7 support.What Makes You an Ideal Candidate:Driven by challenges and complex questions.Strong analytical and troubleshooting skills.Able to multitask while effectively prioritizing responsibilities.Exhibits a strong sense of urgency and a desire to learn.Team-oriented with the ability to work independently.Proficient with software in a dynamic environment.Fluent in both French and English, spoken and written (this role requires interaction with our international partners and clients).Additional Assets:Knowledge of C# or a similar language.PowerShell scripting experience.Debugging skills with Visual Studio.Understanding of Kubernetes.Proficiency in Spanish.What We Offer:Attractive compensation package.Training reimbursement program.Subsidized meals at our fantastic Bistro (Les Cordons Bleus).Work-life balance initiatives.

Position Overview: Squarepoint Capital is seeking a dedicated Platform Compute and Storage (PCS) Specialist to become a vital part of our expanding global team. In this role, you will collaborate with colleagues worldwide to architect, develop, and sustain our compute and storage services, which are designed to scale continuously in support of our company’s growth. This position demands a thorough understanding of Linux platforms and distributed storage systems, focusing on performance optimization and capacity management. Ideal candidates will have hands-on experience with bare metal, hypervisors, containers, and public cloud platforms. Your daily responsibilities may include hardware and software installation and configuration, improving monitoring and alerting systems, developing automation tools, and more. Effectively manage systems at scale through standardization, automation, testing, and comprehensive monitoring. Implement development standards for source control, testing, and continuous integration for infrastructure, OS, patches, and configuration management. Oversee a distributed compute environment and numerous petabyte-scale storage systems. Install, manage, and monitor the Linux operating system (RHEL based). Troubleshoot hardware and software issues across the stack. Collaborate with business stakeholders to routinely re-prioritize tasks while achieving both immediate and long-term goals.

Role Overview Acumatica is looking for a Senior HR Specialist to help shape and support its human resources strategies. This full-time position is based in Montreal. What You Will Do Enhance employee engagement through thoughtful HR programs and initiatives Streamline HR processes to improve efficiency and consistency Contribute to a positive and vibrant workplace culture Align HR activities with broader organizational goals by sharing insights and recommendations Location This role is based in Montreal and requires on-site presence.

Join our dynamic team at Artelia as a Network Specialist. In this role, you will be responsible for designing, implementing, and maintaining robust network infrastructures that support our diverse projects. You will collaborate with cross-functional teams to ensure optimal network performance and security.