VIP Operations Specialist - Join Our Dynamic Team

Become a vital part of Novibet as a VIP Operations Specialist!Are you eager to embrace a pivotal role within a thriving and fast-paced organization? If you possess a strong enthusiasm for VIP Operations and excel in high-energy environments, this opportunity is tailored for you.About UsFounded in 2010, Novibet is a leading GameTech company with a global presence across Europe, the Americas, and various other regions, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. Our offices span Greece, Malta, Brazil, and Mexico, employing over 1,200 dedicated professionals. We are dedicated to remaining at the cutting edge of technological advancements, consistently pushing boundaries to provide seamless entertainment and online gaming experiences to our rapidly growing customer base.Why Choose Novibet?At Novibet, your potential is recognized and nurtured. We prioritize growth through continuous learning and collaboration among a team of forward-thinkers who adapt dynamically to new challenges. We are equally committed to cultivating a positive, inclusive, and supportive workplace culture that empowers every individual to flourish.Join us and become part of a global team that values innovation, teamwork, and personal development.Your RoleAs a VIP Operations Specialist, you will serve as the primary point of contact for our esteemed players across various communication channels, addressing any issues that may arise during their interactions with our platform.Key ResponsibilitiesDeliver exceptional service to players, assisting with problem resolution, answering inquiries, promoting ongoing promotions, and rewarding their engagement effectively and efficiently.Collaborate with multiple departments (Trading, Bonus Team, Customer Support, Risk & Payments, etc.) to escalate and resolve player-related issues.Align with business objectives and policies to meet targets while ensuring adherence to processes.Operate with the utmost responsibility regarding matters affecting our most valued players.Your QualificationsOutstanding communication skills.Strong attention to detail and a proactive mindset.Advanced proficiency in MS Excel.Fluency in English is an advantage.Ability to multitask and prioritize effectively.Willingness to work shifts and weekends.Previous industry experience is essential.At Novibet, we cherish diversity and are committed to fostering an inclusive and fair workplace. All recruitment and employment decisions are made without regard to race, color, religion, gender, nationality, age, disability, or any other characteristic protected by law.

At beumergroup1, we believe in the power of talent and creativity. We welcome unsolicited applications from innovative thinkers and passionate professionals eager to join our dynamic team. If you have unique skills and experiences that you think would contribute to our mission, we encourage you to submit your application. We are always looking for exceptional individuals who share our values and commitment to excellence.

Join Novibet as a VIP Account Manager for Mexico!Are you prepared to embrace a pivotal role in a vibrant, rapidly expanding company? If you possess a fervor for Account Management and excel in a fast-paced environment, this could be the ideal opportunity for you.About UsEstablished in 2010, Novibet is a prominent GameTech company operating across Europe, the Americas, and other regions, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With hubs in Greece, Malta, Brazil, and Mexico, and a workforce of over 1,200 employees, we are dedicated to remaining at the forefront of technological advancements. Our mission is to consistently push boundaries and provide seamless entertainment and online gaming experiences to our rapidly growing customer base.Why Choose Novibet?At Novibet, we empower our team members to thrive, prioritizing growth through collaborative learning and adaptation to new challenges. We are equally dedicated to cultivating a positive, inclusive, and supportive workplace culture that enables every individual to flourish. Join us and be part of a team that values collaboration, innovation, and personal growth.Your RoleAs a VIP Account Manager at Novibet, you will be tasked with managing key accounts, nurturing long-term relationships, and maximizing sales opportunities.Key ResponsibilitiesOversee a portfolio of VIP Key Account CustomersDevelop a comprehensive understanding of key customer needs and requirementsStrengthen relationships with existing customers by consistently proposing solutions that align with their objectivesPlay a crucial role in generating new sales that lead to enduring relationshipsAssist high-end, high-value players and participate in hospitality eventsCollaborate closely with internal teams to ensure a premier VIP customer experiencePrepare regular progress reports and forecasts for internal stakeholders using key account metricsRequired QualificationsA Diploma or Degree in Sales, Marketing, Business Administration, or a related field is a plusDemonstrated experience as a VIP Account Manager within the iGaming sectorExceptional communication and interpersonal skills, with a talent for building relationships at all levels of the organizationProficiency in Microsoft Office SuiteFamiliarity with CRM toolsStrong problem-solving and negotiation abilitiesFluency in EnglishWhat We Offer

Join Stripe as a Fraud Operations Team Lead and play a pivotal role in safeguarding our customers from fraud while improving our operational processes. You will lead a dedicated team, fostering a culture of excellence and innovation in fraud prevention strategies.Your responsibilities will include developing and implementing effective fraud detection measures, analyzing data to identify trends, and collaborating with various departments to optimize our approach. As a leader, you will mentor team members, ensuring they are equipped with the skills needed to excel in their roles.

Hello! We are Fever, the premier tech platform transforming culture and live entertainment.Our mission is to make culture and entertainment accessible to everyone. Leveraging our innovative technology and data-driven strategies, we are changing the way audiences engage with live experiences. Each month, our platform inspires over 300 million individuals across more than 40 countries to discover unforgettable events, while empowering creators with insightful data and tools to scale and innovate their offerings.Our achievements speak for themselves: we have collaborated with industry titans like Netflix, F.C. Barcelona, and Primavera Sound, and our award-winning events are supported by top-tier global investors. How impressive is that?To continue our growth, we are seeking proactive individuals with a hands-on approach who are excited to shape the future of entertainment!Are you ready to join the experience?Now, let’s delve into the specifics of this role and how you can contribute to Fever’s mission.ABOUT THE ROLEWe are searching for an Onsite Operations Specialist who thrives on enhancing efficiency and consistently finds solutions to challenges!As a critical member of the Operations team, you will ensure the seamless execution of our events from inception to conclusion, leading your team and meticulously managing every operational detail.Developing and overseeing the operational plan for events, ensuring comprehensive coverage of all requirements (access control, staff allocation, cashless systems, kiosks, etc.).Directing the onsite execution, ensuring that setup, live operations, and closure occur flawlessly and in compliance with our standards.Monitoring the event closure process, which includes reconciliations, incident reporting, and further evaluations.

Are you passionate about delivering exceptional customer service? As a Customer Support Executive at NielsenIQ, you will play a pivotal role in enhancing our customers' experiences. You will be responsible for addressing customer inquiries, providing product information, and resolving issues in a timely and effective manner.Join our team and contribute to a culture of excellence while developing your skills in a collaborative environment!

QIMA is looking for Account Manager Trainees in Mexico City to support client relations and inspection services. This entry-level role offers a chance to learn from experienced professionals and develop practical skills in account management and project coordination. What you will do Work alongside industry experts to understand inspection processes and client needs Assist in managing client accounts and ensuring service quality Support project management tasks as part of a collaborative team What you will learn Principles of account management and client communication How inspection services are delivered and monitored Project management basics within a quality-focused environment This role is designed for individuals eager to start a career in account management and grow within a team dedicated to meeting client expectations.

Join our dynamic team at spoton as a Client Operations Specialist, where you will play a vital role in ensuring exceptional service and support for our clients. You will be responsible for managing client inquiries, resolving issues, and enhancing the overall client experience. If you are passionate about customer service and thrive in a fast-paced environment, we want to hear from you!

Join Our Team: Marketing & Revenue Operations Specialist! We are on the lookout for a dynamic Marketing & Revenue Operations Specialist to become a key player in enhancing our operational efficiency in the Tech/IT sector.What You'll Do: CRM Management: You'll be responsible for maintaining data hygiene (Leads, Accounts, Opportunities) and generating insightful reports and dashboards for informed decision-making. Campaign Execution: You will coordinate the deployment of materials and campaigns across outbound channels and email. Lead Flow Optimization: Your role will involve identifying bottlenecks between marketing and sales, proposing effective process improvements. Sales Support: You'll ensure the sales team has all the necessary tools to manage the pipeline successfully.What We're Looking For: A minimum of 2 years’ experience in Marketing Operations, Sales Operations, or CRM Administration. Proficiency in English (B2+). Expert knowledge of CRMs (Salesforce, HubSpot, or Zoho). Previous experience in B2B Tech / IT Services is desirable, with a preference for candidates with experience in MSPs or Cybersecurity. An analytical mindset, strong attention to detail, and exceptional written communication skills.

Role Overview The Senior Specialist, Policy Operations at Lyft, Inc. helps guide the policies that impact Lyft’s operations in Mexico City. This role works closely with teams across the company to keep Lyft’s activities in line with local regulations and to support business goals through effective policy work. Key Responsibilities Work with colleagues from different departments to interpret and apply local regulatory requirements. Help shape and refine internal policies that affect Lyft’s presence in Mexico City. Advocate for policy positions that align with Lyft’s business objectives. Analyze policy issues and regulatory frameworks relevant to Lyft’s operations. What You Bring Experience with policy analysis and understanding of regulatory environments. Ability to connect operational needs with policy requirements. Strong collaboration skills when working with cross-functional teams.

About You: Are you eager to kickstart or enhance your career in digital marketing? AgencyWithin is on the lookout for a Digital Media Buyer Trainee to assist our expanding team in executing impactful marketing strategies across various channels. This position provides an excellent opportunity to acquire hands-on experience and cultivate your skills in key digital marketing domains such as Paid Social, Paid Search, Programmatic Advertising, Email Marketing, Affiliate Marketing, Search Engine Optimization (SEO), Influencer Marketing, and Retail Media. In our rapidly growing company, you will collaborate with internal teams and clients to implement performance-driven marketing strategies. This role is ideal for analytical and creative individuals who are keen to learn in a fast-paced, deadline-oriented environment. What You’ll Learn: Paid Social: Master the creation and management of paid social campaigns on platforms like Facebook, Instagram, TikTok, and LinkedIn, focusing on targeting, budgeting, and performance analysis to drive engagement and conversions. Paid Search: Learn to create and optimize paid search campaigns on platforms such as Google Ads and Bing, including keyword research, ad copywriting, and bidding strategies for maximizing return on investment (ROI). Programmatic: Gain insights into programmatic advertising by working with demand-side platforms (DSPs) to purchase display, video, and native ads at scale, optimizing for reach, engagement, and conversions. Email Marketing: Discover how to create compelling email campaigns, segment audiences, and optimize performance through testing and automation. Affiliate Marketing: Understand brand collaboration with partners to drive traffic and conversions via commission-based strategies. Search Engine Optimization (SEO): Learn how to optimize website content and structure to enhance search engine rankings and boost organic visibility. Influencer Marketing: Explore the dynamics of working with influencers to enhance brand visibility and engagement.

To learn more about the role, please visit this Medium article: GTM Strategy & Ops Role OverviewAbout Arkham Technologies:Arkham Technologies is a pioneering Data & AI platform dedicated to assisting large enterprises in:Consolidating disparate systems and dataCreating a singular source of reliable operational metricsAddressing intricate challenges using AI tailored to their specific operationsOur esteemed partners, including Circle K and Kimberly-Clark, collaborate with us to implement AI-driven solutions for sell-out forecasting, promotional analysis, and automated order allocation. With Arkham, they experience rapid, impactful results, laying a solid foundation for enduring AI transformation.Explore more about Arkham: YouTube ChannelMedium BlogThe RoleWe are in search of a GTM Strategy & Ops Specialist to manage and expand Arkham’s go-to-market engine from Mexico City. This role transcends traditional sales; it is centered around systems development, intelligence-driven strategies, and revenue accountability at the crossroads of:GTM LeadershipGTM EngineeringCommercial ExecutionYou will be responsible for transforming market and account intelligence into actionable revenue strategies. Your key decisions will determine:Our target marketsStrategies for account engagementOur competitive advantagesWhat You’ll Work OnAccount & Market Intelligence ManagementUtilize Arkham to gain in-depth insights into target markets and enterprise accountsIdentify key stakeholders, budget allocations, incentives, decision-making processes, and operational frameworksDevelop robust perspectives on where Arkham can exert the most influenceCustomized GTM Strategy DevelopmentConvert product capabilities into specific use cases for each accountAlign operational challenges with executive priorities and financial goals

Are you ready to take your career to the next level with a dynamic boutique wealth management firm? We are seeking a dedicated and enthusiastic Client Operations Specialist to join our remote team. In this pivotal role, you will be the first point of contact for client inquiries, managing account administration and custodial processes with esteemed partners like Charles Schwab and Fidelity. You will play a crucial role in supporting our advisors and ensuring an exceptional client experience in a collaborative, high-touch environment. If you have a background in financial planning or RIA experience, we want to hear from you!As a Client Operations Specialist, your primary responsibilities will include:Acting as the principal contact for client service and operational inquiries, addressing questions regarding accounts, paperwork, and custodial processes.Processing and managing account openings, transfers, maintenance requests, and cash movements for a seamless client experience.Assisting financial advisors with account administration and client follow-ups to enhance service delivery.Liaising with custodians to resolve issues efficiently while maintaining operational excellence.Ensuring compliance standards are met while providing polished, professional service.

Join our dynamic operations team at Scale AI as an Operations Specialist, where your primary responsibility will be to enhance revenue through timely and high-quality fulfillment of customer commitments. In this pivotal role, you'll oversee our supply operation funnel by developing and implementing innovative solutions, tools, and processes while collaborating with diverse teams including Customer Operations, Product Operations, and Product Managers.You'll face unique challenges, solving problems that have never been tackled before, and your determination will drive exceptional outcomes. Conducting pilots, tests, and experiments will be part of your daily routine as you devise creative solutions to operational bottlenecks. This role offers a unique blend of operational duties and accountability for critical outcomes, positioning you at the center of Scale’s daily operations.The ideal candidate is resourceful, analytical, empathetic, and results-driven, with the ability to motivate and inspire others.

Join us at Fever, the premier technology platform transforming the culture and live entertainment landscape!Our objective? To make culture and entertainment accessible to all. Leveraging our innovative technology and data analytics, we're changing how audiences interact with live events. Each month, over 300 million people across 40+ countries discover incredible experiences through our platform, while we empower event creators to innovate and reach new audiences.Our achievements include collaborations with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, producing award-winning events with the support of top global investors. Exciting, right?We're on the lookout for proactive individuals ready to help us shape the future of entertainment!Let’s dive into this role and explore how you will contribute to Fever’s mission. About the Role:We seek a dedicated individual to join our Marketplace Operations Team. Your responsibilities will encompass:Management of Fever's Back Offices: Creating, configuring, monitoring, and maintaining experiences across both internal and external ticketing and distribution platforms.Operational Monitoring: Conducting daily checks on published experiences to ensure accurate setup, performance, and seamless operation.Cross-Team Coordination: Engaging daily with Project Management, Product, Quality Assurance, Marketing, Finance, and other stakeholders to support back-office planning, coordinate experience launches, and enhance internal operational processes.

Join Segula Technologies as an Operations Specialist focused on Propulsion Systems, where you will be an integral part of our innovative team. You will collaborate on cutting-edge projects that drive advancements in propulsion technology.

Indiecampers is seeking an Operations Manager based in Mexico City. This position centers on improving daily operations and ensuring a seamless customer journey. The Operations Manager will oversee logistics, refine processes, and guide a team dedicated to reliable service. Key responsibilities Manage logistics to maintain smooth and consistent operations Identify opportunities to improve existing processes and put changes into practice Lead and support a team focused on delivering efficient, effective service Work to enhance the overall experience for customers Location This role is based in Mexico City, Mexico.

Role OverviewWe are seeking a dedicated Experiential Marketing Operations Specialist to enhance our budgeting, invoicing, and payment processes within the Experiential Marketing team. This pivotal role will collaborate closely with Capital Studios, Events, Event Technology, Design, and various vendors and clients.Key Responsibilities:Assist in the ongoing management of invoices, budgets, and vendor relationships.Oversee systems for tracking budgetary data efficiently.Address both internal and external inquiries regarding expenses.Monitor Statements of Work (SOWs), contracts, and invoices for accuracy throughout the payment process.Document best practices in alignment with Global Finance policies, while adapting to new tools and partner payout rules.Keep track of partner payment policies for advisor reimbursement requests.Train team members on navigating new applications and propose enhancements based on their feedback.Fulfill additional responsibilities as assigned.

Role overview AECOM seeks a Senior Engineer / Specialist in Operational Security and Cybersecurity based in Mexico City. The main focus is safeguarding infrastructure and digital assets throughout the organization. Key responsibilities Create and refine security strategies that align with AECOM’s goals. Apply operational and cybersecurity measures to protect critical systems and sensitive data. Maintain compliance with industry standards and regulatory requirements in all security practices. Location This position is located at AECOM’s Mexico City office.

Customer Care Team:The Lead Customer Care Specialist – Business Operations will play a pivotal role in developing, managing, and expanding a specialized customer support operation that caters to complex financial products for professional clients. Initially, this hands-on leadership position will oversee a team of agents while laying down the essential operational frameworks, processes, and performance standards needed to provide exceptional service.This role will evolve to encompass the leadership of a comprehensive operational structure, including coordinators, supervisors, and agents, ensuring superior performance across critical service metrics such as SLAs, CSAT, AHT, and resolution quality. Acting as a vital link between frontline support, product teams, and internal stakeholders, you will drive continuous improvements in customer experience and operational efficacy.Key Responsibilities:Oversee the daily performance of the Customer Care operation, ensuring adherence to crucial support metrics including SLAs, CSAT, AHT, and resolution quality.Directly manage an initial team of agents, addressing escalations, monitoring performance, and upholding operational discipline during the outset of the operation.Offer coaching, feedback, and performance management while helping to establish a leadership framework (coordinators and supervisors) as the operation scales.Design operational processes such as shift structures, escalation flows, and workload distribution to ensure efficient service delivery.Monitor on-floor service quality, identify recurring operational challenges, and collaborate with internal teams to bridge knowledge or process gaps.Ensure the support model meets the expectations of professional clients requiring clear, accurate, and efficient resolutions.Translate feedback from customers and agents into actionable insights for product teams, including tool enhancements, bug reports, and workflow improvements.Collaborate closely with Product, Analytics, and cross-functional teams to address systemic issues affecting customer experience.Establish the operational structure, processes, and governance needed to scale the support organization.Analyze operational data and dashboards to uncover trends, root causes, and opportunities for service delivery enhancements.