Tools & Metrics Manager

Join PayJoy as a Tools & Metrics ManagerAt PayJoy, we are committed to empowering underserved customers in emerging markets with innovative credit solutions. Our patented technology facilitates entry into the credit system, enabling access to point-of-sale financing and credit cards that enhance modern living standards. As a trusted partner for over 18 million customers, our advanced machine learning and anti-fraud AI not only foster financial stability but also support our clients as they embrace micro-entrepreneurship and navigate challenging times.Role OverviewThe Tools & Metrics Manager is an integral part of our Business Operations team, focusing on the development, maintenance, and enhancement of the tools and systems that underpin our sales operations. Reporting to the Tools & Metrics Senior Manager, this hands-on role will see you taking charge of the BizOps tooling roadmap.In this position, you will engage in configuring systems, implementing efficient workflows, supporting system integrations, ensuring high data quality, and generating accurate reports for SalesOps, FinOps, Merchant Ops, SDR, and Lock Operations teams. This role is perfect for a technically adept, detail-oriented individual who is eager to evolve into broader system ownership.

About PayJoyAt PayJoy, we are dedicated to empowering underserved customers in emerging markets to attain financial stability and success. Our innovative secured credit technology serves as a gateway for new customers to enter the credit ecosystem. With solutions such as point-of-sale financing and credit cards, we offer our customers access to a modern quality of life. PayJoy's credit also supports our customers in becoming micro-entrepreneurs and provides safety nets during challenging times. Utilizing advanced machine learning, data science, and anti-fraud AI, we have successfully served over 18 million customers as of 2025, achieving sustainable profitability and growth.Role OverviewAs the Senior Manager of Tools & Metrics, you will play a pivotal role in transforming business challenges into structured technical solutions. Your responsibilities will include defining a comprehensive global tooling roadmap and ensuring that data flows, workflows, and reporting frameworks are efficient, automated, and auditable across all operational areas. The goal is to equip teams with the most effective tools and processes to perform their tasks reliably, at scale, and with speed and accuracy across all markets.

Join Accor Hotels as a Maintenance Manager, where you will play a crucial role in ensuring our facilities remain in top-notch condition. You will lead a dedicated team, overseeing all maintenance operations, and implementing strategies to enhance the efficiency and safety of our hotel properties.

Join Restaurant365 as a Renewals Manager and lead our efforts in maintaining customer satisfaction and driving recurring revenue. In this pivotal role, you will be responsible for managing the renewals process, ensuring that our clients continue to receive the exceptional service and support they expect from us. Your expertise will help to develop strategies that enhance customer retention and drive long-term growth.

At Coupa, we're revolutionizing the way businesses manage their spending. Our advanced community-driven AI and industry-leading total spend management platform allows organizations, regardless of size, to maximize their margins. With access to trillions of dollars in spend data from a vast network of over 10 million buyers and suppliers, Coupa AI equips you to make informed business decisions that lead to greater profitability and efficiency.Why Choose Coupa? **Innovative Technology**: We lead the industry in technology advancements, enabling our clients to gain unparalleled insight and efficiency in their spending processes. **Collaborative Environment**: Our culture is rooted in teamwork, transparency, and a persistent pursuit of excellence. **Global Influence**: Your contributions at Coupa will have a tangible impact on clients around the world and foster a culture of mutual success.Discover more about life at Coupa on our Life at Coupa blog, where our employees share their experiences.Role Overview:As the Director of Engagement Management, you will spearhead the comprehensive implementation of Coupa solutions for our large, strategic clients throughout the LATAM region. Your expertise will ensure successful project deliveries and align solutions with the business objectives of our customers.You will collaborate closely with internal teams and certified partners, managing execution, resource allocation, reporting, and risk assessments. In your role as a Delivery Executive Sponsor (DES), you will provide essential support to Engagement Managers, driving successful project outcomes.

Join our dynamic team at Kirin as a Lifecycle Manager, where you will play a pivotal role in shaping the future of our products and ensuring their success throughout their lifecycle. You will collaborate with cross-functional teams to drive strategic initiatives, optimize processes, and enhance customer engagement.

Join the PMG TeamRecognized as one of the Ad Age Best Places to Work for 11 consecutive years and as a Fast Company Best Workplace for Innovators since 2022, PMG is a premier global independent marketing services and technology firm. We aim to empower individuals and brands to believe that anything is achievable. By harnessing collective success, PMG integrates business strategy, transformation, creativity, media, and analytics through our proprietary operating system, Alli, to deliver state-of-the-art digital solutions and inventive media strategies.With a diverse team of over 900 professionals worldwide, we partner with leading brands such as Apple, Nike, Sephora, Experian, Therabody, Best Western Hotels & Resorts, Creed Fragrances, BNY, Intuit, CKE Restaurants, Travelex, and Whole Foods, impacting more than 85 countries.

Join our team as a Key Account Manager (Customer Success Manager) and take charge of nurturing relationships with our most strategic clients. Your role will be pivotal in ensuring their growth, product adoption, and sustained value generation. We are looking for a consultative profile with a strong business vision and strategic thinking, capable of making financially impactful decisions. This position merges executive management, commercial analysis, and cross-functional leadership in a dynamic and innovative environment.Key Responsibilities:Directly manage a portfolio of key accounts, ensuring retention, expansion, and client satisfaction.Identify and implement upsell and cross-sell opportunities, driving the adoption of new modules and services.Build and maintain strong relationships with C-level executives (CEOs, CIOs, CMOs) in healthcare institutions.Design and execute quarterly account plans, aligning operational and business objectives with client needs.Coordinate with Activation, Support, Product, and Technology teams to ensure impeccable service delivery.Lead Quarterly Business Reviews (QBRs) with strategic clients, showcasing results, adoption metrics, and next steps.Monitor critical metrics such as Net Revenue Retention (NRR), Monthly Recurring Revenue (MRR), and Net Promoter Score (NPS), proactively addressing churn signals.Represent the voice of the customer within the organization, influencing product roadmaps and improvement decisions.Conduct strategic field visits to strengthen relationships and identify new expansion opportunities.Qualifications:Over 5 years of experience managing strategic accounts in SaaS, HealthTech, or B2B enterprise environments.Experience with technology products in the healthcare sector (PACS, RIS, EMR, or similar).Proficient in analyzing commercial, contractual, and product adoption metrics.Demonstrated negotiation and executive communication skills.Advanced proficiency in Excel/Google Sheets, CRM (preferably HubSpot), and BI tools (Looker, Redash).Willingness to travel frequently within Mexico and meet clients in person.

Join our dynamic team as a Security Manager, where you will be at the forefront of delivering top-tier security management solutions for our clients. We are looking for a motivated and detail-oriented professional who embodies creativity, initiative, and excellent teamwork skills. You will oversee both on-site and off-site security operations, refining and implementing security plans, and managing embedded consultants, contractors, and other risk management solutions.In this pivotal role, you will support project implementation and administration for the delivery of comprehensive protection services and on-site training. The ideal candidate will demonstrate exceptional organizational abilities, focusing initially on immediate project execution, security plan development, and resource management.Key Responsibilities:Provide operational support and strategic advice to senior leadership.Collaborate with the Security Operations Center (SOC) on various initiatives.Ensure alignment with senior leadership's policies and strategies.Assist in the evaluation, development, and execution of site-specific security strategies.Direct and oversee security personnel and subcontractors to ensure compliance with project contracts and timelines.Deliver essential safety briefings to local staff and visitors on-site.Lead the development and implementation of emergency crisis protocols, site security surveys, and training programs.Support security investigations as needed.Monitor responses to local security incidents, providing crisis management and emergency response support alongside the SOC.Generate periodic intelligence reports and assessments for clients.Liaise with government authorities, including military and law enforcement agencies.Prepare security reports with insights from SOC intelligence.Be available to respond to emergencies or incidents promptly.Assist in reporting and managing Key Control Risks.Carry out other tasks as required by daily operations with clients.

Join Control Risks as an Embedded Security Manager in Mexico City, where you will be at the forefront of safeguarding clients' operations in a complex and evolving security landscape. This role is pivotal in developing and implementing security strategies tailored to the unique challenges faced by organizations in this region. You will collaborate with cross-functional teams, engaging directly with clients to assess their security needs and deliver comprehensive solutions that ensure their safety and operational continuity.

At Coupa Software, we revolutionize business efficiency with our cutting-edge community-generated AI and industry-leading total spend management platform. Our innovative Coupa AI harnesses the power of trillions of dollars in direct and indirect spend data, connecting over 10 million buyers and suppliers globally. We empower organizations to make data-driven decisions that enhance profitability and optimize operating margins.Why Choose Coupa? **Innovative Technology**: We are pioneers in the tech landscape, utilizing advanced solutions to enhance our clients' operational efficiency and transparency in spending. **Collaborative Work Environment**: Our ethos revolves around teamwork and transparency, fostering a culture committed to excellence. **Global Influence**: Join our mission where your contributions yield measurable impacts on businesses and communities worldwide.Discover more about our culture on the Life at Coupa blog, where our employees share their experiences.Role of a Senior Engagement Manager at Coupa:As a Senior Engagement Manager, you will oversee the implementation of Coupa solutions across diverse client sites. Whether coordinating with our Professional Services team or collaborating with implementation partners, your focus will be on ensuring seamless project execution and successful 'go-live' outcomes for our customers.In this ambassadorial role, you will leverage your expertise to align system best practices with client business objectives, managing reporting, risk analysis, and resource allocation. Your responsibilities may require travel up to 50% of the time, both independently and as part of collaborative teams.

ALTEN México is a leading firm in engineering and technology consulting, looking for a passionate Junior IT Project Manager to join our dynamic team. At ALTEN, we engage in a variety of technological projects across industries such as automotive, finance, telecommunications, and more, delivering tailored solutions to our clients.In this role, you will be tasked with facilitating the agile development process, training and guiding teams, removing obstacles, and promoting the use of standards and best practices. Additionally, you will manage projects utilizing both agile and traditional methodologies, ensuring the successful execution and delivery of products that align with business objectives.Key Responsibilities:Organize and facilitate agile ceremonies: daily stand-ups, planning sessions, reviews, and retrospectives.Collaborate with the Product Owner to manage the backlog and ensure compliance with timelines.Handle estimation and forecasting of user stories to ensure understanding of requirements.Identify and resolve impediments affecting team progress.Ensure product iterations are tested and released under an agile framework.Track traditional projects (Waterfall), providing transparency on progress and risks.Promote an agile culture and best practices within the team.

jobgether seeks an Executive Project Manager based in Mexico to guide major initiatives that support the company’s strategic direction. This position carries responsibility for delivering projects on time, managing budgets, and meeting quality expectations. Key Responsibilities Lead significant projects from initial planning stages through to completion Work closely with teams across different departments to ensure alignment and progress Track project milestones, manage risks, and adapt plans when circumstances change Build and maintain effective client relationships throughout each project Provide regular updates on project status, key milestones, and final outcomes to stakeholders Requirements Proven experience managing complex projects involving multiple teams or stakeholders Solid understanding of established project management methodologies Skill in identifying potential risks early and taking action to address them Strong communication abilities and talent for building relationships Demonstrated proactive leadership and experience inspiring teams to achieve goals

Join Coupa Software as a Senior Solution Manager and leverage your expertise to drive innovative solutions for our clients. In this pivotal role, you will be responsible for developing and executing strategies that align with customer needs, ensuring successful implementation and adoption of our solutions. Collaborate with cross-functional teams to identify opportunities for improvement and provide actionable insights that enhance user experience and business outcomes.

Join Influur as an Influencer Campaign Manager, where we are revolutionizing the advertising landscape through the innovative use of creators, data, and artificial intelligence. Our mission is to transform influencer marketing into a measurable, predictable, and scalable platform, akin to traditional paid advertisements. Supported by esteemed investors and recognized by leading global brands, we are rapidly expanding our footprint across music and culture.We are on the lookout for a Campaign Manager who will take charge of the comprehensive execution of influencer campaigns, serving as the essential link between sellers, influencers, and brands. This role is ideally suited for an individual with outstanding project management capabilities, an intricate understanding of creator dynamics, and the agility to manage multiple campaigns without sacrificing quality or deadlines.If you are driven by execution, thrive in fast-paced settings, and have a passion for bringing ideas to life — this opportunity is made for you.

Join Our Business Development Team! We are seeking an accomplished Manager of Institutional Partnerships & Procurement to take charge of our crucial partner and vendor relationships that facilitate our daily operations. This role is pivotal, focusing on institutional and operational partnerships rather than sales, to ensure our business runs smoothly, efficiently, and in alignment with our long-term strategic goals. Your Key Responsibilities: Develop and maintain strong relationships with institutional and operational partners essential for daily functions. Serve as the primary contact for partner performance, resolution of issues, and escalations. Ensure partners adhere to SLAs, contractual obligations, and operational standards. Identify partner dependencies, risks, and inefficiencies, proposing actionable mitigation strategies. Oversee procurement processes for non-commercial sectors within the organization. Manage vendor selection, negotiation, contract renewals, and lifecycle management. Drive initiatives for cost optimization, vendor consolidation, and contract standardization. Work closely with Legal, Finance, Compliance, Operations, and Product teams. Provide leadership with insights into partner performance, costs, and potential risks. What Makes You an Ideal Candidate: 5–8+ years of experience in partnerships, vendor management, procurement, operations, or strategic alliances. Proficient in English and Spanish; conversational Russian is a plus. Willingness to work on-site 100% of the time. Exceptional negotiation and relationship management skills. Experience in complex or regulated environments. Proven ability to manage multiple stakeholders and vital relationships. Highly organized, detail-oriented, and driven by ownership. Background in fintech, financial services, or technology platforms is advantageous. Our Culture: Innovative Spirit: We are committed to creativity and pioneering solutions. Honest Feedback: We value open and transparent communication. Supportive Team: We foster a collaborative environment.

Join latamcent as a proactive and detail-oriented Project Manager, where you will play a vital role in managing client accounts and collaborating with internal teams. In this fast-paced environment, your organizational skills will shine as you oversee project timelines, deliverables, and execution to ensure successful project completion from initiation to delivery.You will closely collaborate with account teams, clients, and stakeholders to facilitate seamless project progression, ensuring clear communication and accountability throughout all phases.Your ResponsibilitiesProject Management & Team CoordinationAssist account teams to guarantee timely and high-quality delivery for all client initiatives.Oversee client action items, deliverables, promotions, and marketing calendar updates.Monitor tasks, timelines, and dependencies across various projects.Ensure effective communication between internal teams and external stakeholders.Document and communicate all responsibilities accurately.Marketing Calendar & PromotionsManage and update client marketing calendars and promotional schedules.Collaborate with internal teams to align marketing initiatives with agency goals.Serve as the primary contact for execution-related inquiries and updates.Ensure stakeholder alignment and communication at every project stage.Special Projects & OnboardingOversee the distribution of creative deliverables, ensuring accuracy and timely delivery.Facilitate new client onboarding by coordinating project setup, timelines, and resources.Collect and organize essential information for smooth transitions for new accounts.Work cross-functionally to position clients for long-term success.

As a leader in the dining industry, OpenTable is dedicated to enhancing the restaurant experience for millions of diners and over 60,000 restaurant partners. With more than 25 years of innovation, OpenTable, a subsidiary of Booking Holdings, Inc. (NASDAQ: BKNG), empowers restaurants through advanced technology, allowing them to prioritize their teams, guests, and profitability, while diners can effortlessly find and reserve the ideal restaurant for any occasion.At OpenTable, every team member plays a crucial role in shaping our mission and operational excellence. Join us in a global community that includes our portfolio of metasearch brands, where hospitality is not just a value but a defining aspect of our culture.Role OverviewWe are seeking a dynamic Customer Experience (CX) Manager to spearhead a cross-functional CX team aimed at optimizing customer journeys, enhancing operational performance, and fostering automation within our global Support organization. This role will directly oversee the Quality Assurance (QA) and Support Analytics teams.Key ResponsibilitiesLead and Develop a High-Performing CX TeamProvide effective guidance, mentorship, and professional growth opportunities for the Workforce Management (WFM), data, CX supervision, and automation teams.Establish performance goals, conduct impactful one-on-one meetings, and cultivate a culture rooted in accountability, constructive feedback, and ongoing improvement.Own CX Strategy and Roadmap for SupportTransform customer insights, QA results, and operational KPIs (such as CSAT, NPS, FCR, and quality scores) into a strategic CX roadmap.Prioritize initiatives that enhance both customer experience and operational efficiency across diverse channels and regions.Drive Insights, Analytics, and Workforce PlanningLead the CX Data Analyst and Workforce Planning Analyst in developing forecasts, dashboards, and analytics that guide staffing, channel strategy, and experience enhancements.Utilize Snowflake, SQL, and Tableau for reporting to analyze demand, contact drivers, automation performance, and agent experience, providing actionable recommendations.Lead Automation and AI OptimizationCollaborate with the Automation Analyst to assess and enhance automation performance (such as bots, self-service options, and AI tools).Establish success metrics and evaluation frameworks for new automation initiatives, ensuring they improve efficiency without compromising customer experience.

As a reputable global transformation partner, Welocalize propels businesses forward by enabling brands and organizations to effectively connect with and grow their international audiences. Offering a wide range of multilingual content transformation services in translation, localization, and adaptation for over 250 languages, Welocalize boasts a robust network of more than 400,000 in-country linguistic resources. Pioneering advancements in language services, we provide high-quality training data transformation solutions tailored for NLP-driven machine learning, merging technology with human expertise to gather, annotate, and assess all varieties of content. Our dedicated team operates across North America, Europe, and Asia, delivering exceptional services to our global clientele in key markets. Visit us at www.welocalize.com.Main Purpose: The Translation Project Manager will play a pivotal role in ensuring the successful planning, execution, monitoring, delivery, and closure of client projects. This role involves collaborating with clients to understand their needs and engaging our global team to fulfill these requirements, developing tailored solutions in line with Welocalize's Four Pillars: Customer Service, Quality, Innovation, and Global Teamwork. The ideal candidate will be a proactive and calm professional, adept at nurturing relationships with the entire project team and possessing the adaptability and enthusiasm to excel in a fast-paced environment. Please note that the working hours for this role will be 9am-6pm Pacific Time.

About WatershedWatershed serves as a premier enterprise sustainability platform, empowering leading companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to effectively manage climate and ESG data. Our platform facilitates the generation of audit-ready metrics for both voluntary and regulatory reporting, including CSRD, while driving significant decarbonization efforts. We seek passionate team members who are enthusiastic about product development, eager to contribute to a mission-driven startup, and excited to help shape the culture of a rapidly growing team.With offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and a diverse remote team across the US and Europe, we invite you to consider joining us!The RoleWe are in search of an analytical and detail-oriented manager to lead and expand our Data Specialist team in Mexico City. As a founding leader in our Mexico City office, you will lay the groundwork for our services teams in the region.The Data Specialist team collaborates directly with our clients to facilitate the ingestion of their data into Watershed. The team meticulously reviews raw data provided by customers, seeks necessary clarifications, transforms the data to align with Watershed templates, documents all transformations, and uploads it onto the platform. Our team is dedicated to delivering high-quality professional services and ensuring error-free results. As the manager, you will maintain professional service and quality standards, promote standardization, and coach the team to foster growth.This is a unique opportunity to elevate an already high-performing team within a growth-stage startup that partners with some of the world's leading companies to enhance their sustainability initiatives.You Will:Be a founding leader in our Mexico City office, exemplifying our operating principles, establishing high-quality service standards, and cultivating cultural norms.Manage and mentor a dedicated professional services team of 9 client-facing Data Specialists.Oversee team execution and throughput: plan and prioritize tasks, allocate resources across customer projects, and eliminate obstacles to ensure timely, high-quality delivery.Establish and enforce operational standards: define playbooks, templates, and review protocols to enhance accuracy, consistency, and audit readiness.Collaborate cross-functionally to derive insights, influence the product roadmap, and drive strategic initiatives that align with our mission.