Senior Software Engineer - Customer Success

Join Sphere Labs as a Senior Software EngineerAt Sphere Labs, we are revolutionizing the financial infrastructure that underpins global money movement. Our mission is to create a modern, compliance-first framework for cross-border payments and settlements, designed to meet the needs of businesses and regulated institutions. We collaborate closely with banks and regulatory bodies to build a system that earns institutional trust and operates seamlessly in today's fast-paced financial landscape.Backed by industry leaders such as Coinbase, Kraken, and The Chernin Group, our fully remote, global team is positioned at the forefront of financial innovation. We are looking for self-motivated individuals with strong communication skills and a systematic approach to problem-solving. If you are eager to make a significant impact on the evolution of global finance and want to be part of a pioneering team, we would love to meet you.

Join the Customer Team at TRACTIANAt Tractian, our Customer Success team plays a pivotal role in ensuring client satisfaction and maximizing the lifetime value of our partnerships. We specialize in deepening relationships with existing customers, expanding product offerings, and fostering a culture of trust and collaboration. Our esteemed Enterprise clients include industry giants such as Hyundai, Bosch, CEMEX, Bimbo, and PepsiCo. As a member of our team, you will engage directly with clients to understand their unique challenges and develop tailored solutions that enhance their maintenance processes.Key ResponsibilitiesIn your role as a Senior Customer Success Engineer, you will be responsible for delivering exceptional technical support and strategic guidance to our enterprise clients. You will collaborate closely with clients to ensure our solutions effectively meet their technical requirements, driving account growth, client retention, and overall satisfaction.

Harness is a pioneering company in the realm of AI-driven software delivery, founded by visionary technologist Jyoti Bansal, who previously established AppDynamics, acquired by Cisco for an impressive $3.7 billion. With approximately $570 million raised in funding and a current valuation of $5.5 billion, Harness is supported by notable investors including Goldman Sachs, Menlo Ventures, IVP, and Citi Ventures.In a landscape where AI accelerates code generation, the challenges have evolved to encompass testing, deployment, application security, compliance, and cost optimization. Harness addresses these concerns by implementing AI and automation in the software delivery lifecycle, ensuring teams can deploy software efficiently while upholding security and governance.Over the last year, Harness has facilitated more than 185 million deployments and 82 million builds, significantly enhancing efficiency for clients such as United Airlines and Choice Hotels by up to 75%, while reducing cloud expenditures by up to 60%.Spanning across 14 offices in 25 countries, Harness is at the forefront of innovating AI software delivery, and we invite exceptional talent to join us in this journey.Position SummaryWe are on the lookout for a highly technical and customer-oriented Senior Customer Engineer specializing in Application Security to enhance our Customer Success team. In this pivotal role, you will be instrumental in implementing and integrating the Harness platform and its AppSec modules, providing expert technical advice and best practices that empower our customers to maximize their use of our platform.Our team thrives on collaboration and is deeply motivated, operating at the intersection of technology, security, and business. You will have the opportunity to make a significant impact at a rapidly growing company while assisting customers in leveraging our AI-enabled DevSecOps platform to deliver software securely and efficiently, safeguarding AI applications against emerging threats.We value psychological safety, mentorship, and continuous learning. Whether your background is in engineering, architecture, consulting, or security, we encourage you to apply.

Role Overview Instructure is hiring a Customer Success Manager based in Mexico. This role focuses on helping clients reach their goals with Instructure’s educational technology products. Success in this position means building solid relationships, understanding each customer’s needs, and helping them use Instructure’s tools effectively. What You Will Do Develop and maintain strong connections with customers Learn about each client’s objectives and challenges Guide customers in using Instructure’s products to support their success

The Customer Success Agent for the LATAM region plays a key role in supporting customers and ensuring their satisfaction. Based in Mexico City, this position centers on building strong relationships and responding to customer inquiries with care. What you will do Communicate directly with customers throughout Latin America Address questions and resolve concerns promptly Work to provide a positive experience and maintain ongoing relationships Who succeeds in this role Proactive problem-solvers who take initiative Strong communicators, both written and verbal People who enjoy helping others and building trust This role focuses on customer support and relationship management for Jobs for Humanity in the LATAM market.

Cato Networks is looking for a Customer Success Manager based in Mexico City. The main focus of this position is to help clients maximize the value they receive from Cato's network security solutions. Key responsibilities Support customers as they use Cato's products and services Build and maintain strong client relationships Promote ongoing customer engagement with Cato's network security offerings Location This role is based in Mexico City, Mexico.

Role Overview Eleven Labs is hiring a Customer Success Specialist to support clients across the LATAM region. This role is based in Mexico and focuses on building strong relationships with customers, guiding them through onboarding, and helping them get the most from our solutions. What You Will Do Work directly with clients to understand their needs and goals Support customers during onboarding, making sure they have a smooth start Encourage long-term partnerships by helping clients realize ongoing value from our products Promote customer satisfaction and retention through attentive service

SimplePractice creates software for health and wellness professionals, helping practitioners manage their businesses from training to licensure. The platform is designed to streamline administrative tasks, connect providers with new clients, and allow practitioners to dedicate more time to client care. Role overview The Customer Success Specialist is part of a team focused on supporting SimplePractice users. This hybrid position is based in Mexico City and is full-time and hourly (non-exempt). The role centers on helping practitioners and their clients, handling a variety of customer interactions across phone, chat, and email. Some weekends and evenings are required, especially during busy periods when overtime may be available. What you will do Respond to inbound questions about SimplePractice features via phone, chat, and email. Reply to all support emails within 60 minutes, aiming for faster response times when possible. Route specific support requests to the appropriate Customer Success team members. Offer live chat support during business hours. Arrange and join live screen-sharing sessions and phone calls with customers. Apply problem-solving skills to investigate and resolve complex customer issues. Identify patterns in support requests and proactively address recurring concerns. Escalate product-related issues to Technical Support Specialists as needed. Help support conversion goals by conducting onboarding calls with customers during their free trial. Work schedule This position requires flexibility to work outside traditional hours, including weekends and evenings, to provide timely support for customers throughout the week.

As a Customer Success Manager at Shiji Group, you will play a pivotal role in ensuring our clients achieve their desired outcomes through effective use of our solutions. You will act as a trusted advisor, guiding clients throughout their journey and driving product adoption.Your responsibilities will include managing client relationships, identifying opportunities for growth, and working collaboratively with cross-functional teams to deliver exceptional service and support. We are looking for an individual who is passionate about customer success and has a proven track record in fostering strong client relationships.

Join our dynamic team at Catapult Sports as a Customer Success Specialist. In this pivotal role, you will be responsible for ensuring our clients achieve their desired outcomes while using our innovative sports technology solutions. Your expertise will help drive customer satisfaction and retention, making you an essential part of our mission to enhance athletic performance.As a Customer Success Specialist, you will work closely with clients, providing guidance and support to help them maximize the value of our products. You will engage in proactive communication, identify potential issues, and collaborate with internal teams to deliver exceptional service.

At Qualtrics, we develop innovative software that empowers the world’s leading brands to provide outstanding frontline experiences, cultivate high-performing teams, and create beloved products. We are not only a platform; we are the pioneers and guardians of the Experience Management sector, serving over 18,000 clients worldwide. Building a new category requires resilience, passion, and a commitment to breaking the mold — but above all, it demands cohesive, high-performing teams dedicated to our customers' success.Joining our team means becoming part of a dynamic group that is encouraged to set ambitious goals and work swiftly to achieve them. We embrace strategic risks and collaboratively tackle complex challenges, fostering an environment where ideas are shared and refined until the best solutions emerge. Opportunities for personal and professional growth are abundant — whether you are ready or not, they will find you. From retail to government to healthcare, we are on a mission to reintroduce humanity, connection, and empathy into business. Join a community of over 5,000 individuals worldwide who believe in meaningful work.

Role overview jobgether is seeking a Senior Software Engineer with deep experience in NodeJS and AWS. This role is based in Mexico and centers on building and supporting software systems that address real business needs. What you will do Design, develop, and maintain software solutions using NodeJS and AWS technologies. Collaborate with colleagues from various teams to deliver effective solutions. Apply technical skills to address business challenges and contribute to ongoing system improvements. Assist with updates and enhancements to existing applications and infrastructure. Requirements Significant hands-on experience with NodeJS and AWS. Comfort working in a collaborative and evolving environment. Strong analytical and problem-solving abilities, with close attention to detail.

About UsAt Doctoralia, our mission is to humanize the healthcare experience through technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient, patient-centered digital experience.We are on the lookout for a passionate and results-driven Expansion Customer Success Specialist to drive the expansion of our services within our existing client base and become a strategic partner for healthcare professionals.Role OverviewAs an Expansion Customer Success Specialist, you will be responsible for identifying growth opportunities within our current client portfolio, promoting solutions that provide enhanced value, and contributing to the sustainable development of their practices. You will offer personalized support, advising specialists on optimizing their use of our platform and driving the adoption of new products or features.Key ResponsibilitiesIdentify upselling and cross-selling opportunities within the assigned client portfolio, maximizing the value delivered by Doctoralia.Develop and implement expansion strategies that enhance the adoption of complementary solutions.Provide personalized advisory regarding new functionalities, ensuring effective integration into each specialist's practice.Analyze usage trends and data to propose enhancements that positively impact client success and business metrics.Collaborate with internal teams to design and execute initiatives that drive client retention and growth.Professional ProfileExperience: 1 to 2 years in Customer Success or Account Management (KAM), managing a high-volume portfolio (150-190 clients).Tech DNA: You thrive in Startup, Marketing, or Advertising environments.Data-Driven: You possess the ability to interpret data, analyze Google Ads campaigns, and use insights to narrate success stories.

About UsAt Doctoralia, we are committed to humanizing healthcare experiences through innovative technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient and patient-centered digital experience.We are on the lookout for a passionate and strategic Farming Customer Success Specialist to play a pivotal role in the continued success and satisfaction of our specialists.Role OverviewAs a Farming Customer Success Specialist, you will serve as a strategic partner to our clients, enhancing long-term relationships and maximizing the value of our solutions. Your mission will include identifying expansion opportunities, fostering loyalty, ensuring contract renewals, and contributing to the sustainable growth of each office or clinic.Key ResponsibilitiesManage and strengthen relationships with your client portfolio, ensuring high satisfaction levels and fostering loyalty to our platform.Identify opportunities for upselling and cross-selling, presenting new or additional solutions that provide real value to each specialist.Implement strategies for contract renewal or expansion, anticipating needs and mitigating churn risks.Analyze key usage and performance metrics (KPIs), generating insights that allow for personalized action recommendations to maximize client success.Act as a proactive point of contact, providing ongoing support, resolving inquiries, and ensuring effective and constant communication with specialists.Professional ProfileExperience: 1 to 2 years in Customer Success or Account Management (KAM), managing high-volume portfolios (100-150 clients).Tech DNA: Thrive in Startup, Marketing, or Advertising environments.Data-Driven: Proficient in reading data, analyzing Google Ads campaigns, and using data to narrate a success story.Tech Stack: Familiarity with relevant tools and technologies.

Doctoralia connects millions of patients with healthcare specialists, aiming to make the medical experience more personal and efficient through technology. As a leader in SaaS solutions for the medical sector in Mexico and beyond, the company focuses on transforming clinical practice into a digital, patient-centered process. Role overview The Revenue Customer Success Specialist plays a central role in supporting healthcare specialists who use Doctoralia's platform. The main focus is on ensuring timely renewals of contracted services, which helps maintain financial stability and strong client relationships. This position also identifies upsell opportunities by analyzing client needs and offering tailored value propositions that fit each specialist's situation. What you will do Manage and secure on-time renewals for services contracted by specialists. Analyze client portfolios to identify upsell opportunities. Develop personalized recommendations to encourage additional service adoption. Support client retention and contribute to portfolio growth. What we are looking for Strategic and growth-oriented mindset. Ability to build strong relationships with clients. Comfort working with data and diagnostics to inform recommendations. Interest in the healthcare technology sector. This role is based in Mexico City.

Join Mitek Systems, a leading innovator in digital & biometric identity authentication solutions! As part of our mission to combat identity fraud, we leverage advanced image capture technologies and AI to provide reliable identity verification. With a presence in over 7,500 organizations globally, our solutions are trusted by many.At Mitek, we champion diversity and inclusion, believing that a team with varied perspectives leads to greater resilience and innovation. Our commitment to fostering an inclusive culture enhances our ability to serve our clients effectively.Embrace Flexibility! Whether you prefer remote work or in-office collaboration, Mitek provides the tools and processes to support your success. Our virtual-first approach is designed to accommodate your work preferences.We are a dynamic team dedicated to developing Mitek’s premier Identity products, and we are looking for a passionate backend developer to join us. You will play a crucial role in building and maintaining our backend systems to handle high-traffic workloads while designing and implementing exciting new features.

Join PayJoy as a Senior Android Software Engineer and contribute to our mission of empowering people with access to innovative financial solutions. You will collaborate with a talented team to develop and enhance our Android applications, ensuring a seamless user experience.

About CrunchyrollFounded by fans, Crunchyroll is dedicated to delivering the art and culture of anime to a vibrant community. We proudly serve over 100 million anime and manga enthusiasts across more than 200 countries and territories, connecting them with the stories and characters they love. Whether online or in-person, through streaming video, theatrical releases, games, merchandise, events, and more, our passion for anime drives everything we do.Join our team and help us shape the future of anime!About The TeamThe Android development team is tasked with building and maintaining our Crunchyroll applications for Android, Android TV, and Fire TV. Our aim is to create a robust application that provides delightful and engaging content for our audiences, partners, and internal stakeholders. We embody Crunchyroll’s collaborative spirit and work closely with various internal teams to engineer scalable solutions across all client platforms.Location: Mexico CityWe are positioned at the intersection of media and technology, fortunate to be headquartered in Los Angeles, the heart of the creative economy. This office hosts many of our corporate functions and cross-functional teams dedicated to crafting exceptional experiences for our passionate communities.

At Insider One, we are excited to welcome a passionate Customer Success Manager to our dynamic team in Mexico City. Before diving into the specifics of the role, let us share a bit about who we are.About UsInsider One is the leading platform that empowers marketing and customer engagement teams with all the tools they need in one comprehensive solution. Our mission is to help our clients unlock their full potential and achieve unprecedented success.Founded with a vision to provide cutting-edge technologies and emerging channels to marketers globally, we have grown from a small team to over 1,500 professionals from more than 50 nationalities across 30 offices worldwide. Leveraging AI and our integrated Customer Data Platform (CDP), we unify data, personalization, and journey orchestration across a wide array of channels including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we secured one of the largest funding rounds in the industry—a $500M Series E led by General Atlantic. Our investors include notable names such as Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. We proudly serve over 2,000 customers, ranging from high-growth startups to esteemed Fortune 500 companies like Samsung, Nike, L’Oreal, and Nestlé.Recognized as one of the few woman-founded and women-led B2B SaaS unicorns, Insider One is celebrated for its exceptional service and is the only vendor acknowledged as the top leader in all essential capabilities for marketing and customer engagement teams. We invite you to explore our accolades and customer satisfaction through platforms such as Gartner.

Join Arkham as a Senior Software Engineer (Backend)About ArkhamArkham Technologies is at the forefront of the Data & AI revolution, offering a sophisticated platform designed to unify data and leverage advanced Machine Learning and Generative AI models to tackle the most intricate operational challenges faced by businesses today.Our platform is trusted by industry leaders such as Circle K, Mexico Infrastructure Partners, and Televisa Editorial to facilitate seamless access to valuable data and insights, automate complex processes, and enhance operational efficiency. Through our innovative platform and implementation services, we empower our clients to save time, reduce costs, and establish a robust foundation for enduring Data and AI transformation.About the RoleWe are seeking a Senior Software Engineer with a strong backend emphasis to join our team and contribute to the design and construction of core platform services that drive Arkham’s AI Operating System. This position is perfect for engineers who thrive on challenges associated with high-performance systems, enjoy tackling complex distributed problems, and are adept at creating scalable microservices architectures that support swift and secure data and AI workflows.As a pivotal member of our team, you will be responsible for designing systems that manage substantial data processing, facilitate real-time event-driven communication, and support mission-critical AI and analytics operations for our clients. This role offers a hands-on, high-impact opportunity that combines technical expertise with product-oriented thinking.