Senior Reliability Operations Engineer - Remote (Mexico)

At Serve Robotics, we are transforming urban mobility with our innovative sidewalk robot, which embodies our vision for a future where deliveries are efficient and accessible. Our robots are designed to navigate congested streets, making deliveries available to a broader audience and supporting local businesses.The Serve fleet has been successfully delivering joy to merchants, customers, and pedestrians across major cities like Los Angeles, Miami, Dallas, Atlanta, and Chicago. We are looking for passionate individuals who can help evolve robotic deliveries from a fascinating novelty to a seamless, everyday occurrence.About UsWe are a team of seasoned professionals from the tech industry, specializing in software, hardware, and design, united in our mission to create the future we envision. Our focus is on addressing real-world challenges using robotics, machine learning, and computer vision, all while ensuring an exceptional user experience. Our diverse and agile team thrives on collaboration and respect, believing that complex problems are best solved together.Role OverviewAs the Senior Reliability Operations Engineer, you will be pivotal in enhancing operational reliability across our regional operations. You will oversee incident response, manage escalations, and provide Tier 2 support for both robotic and cloud systems. This role involves developing and refining runbooks, automations, and operational processes, working closely with product engineering and Site Reliability Engineers (SREs). You will act as the regional incident lead, ensuring timely resolution of issues and clear communication with all stakeholders.Your ResponsibilitiesAct as the primary incident lead during your region's operational hours, coordinating technical investigations, centralizing communication, and engaging relevant engineering and SRE teams for escalations.Address escalations from Tier 1 support, utilizing runbooks, metrics, logs, and system diagnostics to troubleshoot and resolve issues or escalate to Tier 3 as necessary.Create and maintain runbooks, workflows, and operational documentation to ensure consistent responses to recurring issues, collaborating with product teams to enhance coverage over time.Develop, maintain, and enhance automation scripts and tools to streamline common remediation processes, improving response times and minimizing manual operational tasks.Utilize metrics, logs, and tracing tools (like Grafana/Prometheus, GCP Monitoring, OpenTelemetry) to proactively identify issues, validate system behavior, and drive continuous improvement in detection methods.

At Serve Robotics, we are revolutionizing urban mobility with our innovative sidewalk robot, which embodies our vision for a future where deliveries are efficient and accessible. This technology is designed to alleviate street congestion, expand delivery reach, and support local businesses.Our fleet has successfully engaged customers, merchants, and pedestrians across major US cities such as Los Angeles, Miami, Dallas, Atlanta, and Chicago, transforming the delivery landscape. We are on the lookout for passionate individuals eager to elevate robotic deliveries from a novel concept to an everyday reality.About UsWe are a team of experienced professionals from the tech industry, specializing in software, hardware, and design. Together, we are committed to building a future that harnesses robotics, machine learning, and computer vision to solve real-world challenges while prioritizing end-user experience. Our agile and diverse team thrives on collaboration and respect, believing that the best solutions come from working together.As a Reliability Operations Engineer, you will enhance the operational reliability of our robotic and cloud systems. Your role will involve managing Tier 2 escalations, refining operational workflows, and conducting technical investigations during daytime hours in your region. You will collaborate closely with senior engineers, product teams, and Site Reliability Engineers (SREs) to tackle issues, improve processes, and ensure system robustness. You will play a vital role in incident response, providing timely updates and effective coordination across teams.

About CrunchyrollFounded by anime enthusiasts, Crunchyroll is dedicated to delivering the rich art and culture of anime to a vibrant community. We cater to over 100 million dedicated anime and manga fans across more than 200 countries and territories, helping them connect with the captivating stories and beloved characters they cherish. Whether through online streaming, theatrical releases, gaming, merchandise, or live events, we are driven by our passion for anime content.Join our dynamic team and help us shape the future of anime!Crunchyroll, LLC operates as a joint venture between Sony Pictures Entertainment in the US and Aniplex, a subsidiary of Sony Music Entertainment in Japan, both entities under the umbrella of Sony Group Corporation based in Tokyo.About the RoleWe are assembling a new Partner Reliability Engineering (PRE) team dedicated to proactively ensuring the health and quality of our living room device ecosystem and integrated partner payment systems. Our mission is to identify and rectify issues before they impact our customers by leveraging data, automation, and close collaboration with internal teams and global partners.This position is perfect for a multifaceted engineer who thrives in operational settings, enjoys diving into data, and is passionate about creating tools that enhance system observability and reliability. You will operate at the intersection of site reliability engineering, analytics, automation, and external partner support, ensuring our users enjoy a flawless experience every time they hit "play." What You Will Be DoingLead incident response, on-call support, and mitigation for device and payment-related issues in production environments.Develop and enhance monitoring, alerting, and triage tools to maximize detection and resolution times.Analyze data to detect anomalies, establish performance baselines, and uncover patterns that enhance quality.Create automations, internal tools, and efficient data pipelines to support operational workflows and observability.Collaborate with engineering, product, and analytics teams to implement systemic fixes and learn from postmortems.Engage directly with external partners (e.g., Smart TV and device manufacturers, ISPs, payment providers) to investigate and resolve ecosystem issues.Effectively communicate with both technical and non-technical stakeholders.

About Doctoralia Doctoralia leads the Mexican healthcare technology market, connecting millions of patients with specialists through a digital platform. The company focuses on making clinical practice more efficient and patient-centered using SaaS solutions for the medical sector. Role Overview: Operations Support Specialist The Operations Support Specialist helps coordinate and improve daily operations at Doctoralia. This role supports both internal teams and external clients, handling administrative tasks, resolving incidents, and suggesting ways to streamline processes. The position is based in Mexico City. What You Will Do Support internal teams with daily operations, ensuring processes run smoothly and incidents are addressed promptly. Maintain and update databases, reports, and documentation, keeping information accurate and confidential. Spot opportunities to improve operational procedures and recommend solutions to boost efficiency. Coordinate with suppliers and internal departments to meet deadlines and uphold service quality. Monitor key operational metrics and provide insights to support decision-making. What We Look For Experience: 1 to 2 years in operations, administration, or support roles, with a background in administrative work and incident management. Work Environment: Comfortable in startup, marketing, or advertising settings. Technical Skills: Familiar with Jira, Salesforce, CRMs, and operational management platforms. Soft Skills: Strong organizational ability, proactive approach, and a knack for solving problems.

ALTEN México is seeking a Senior Ariba Consultant (Certified) to join our dynamic team immediately for an exciting project. The ideal candidate will possess robust experience in implementing Ariba Strategic Sourcing (Sourcing, SLP, Contracts) and Ariba Network. This role requires strong technical skills for configuration and functional validation, as well as the ability to collaborate effectively within multidisciplinary teams in fast-paced environments.Main ResponsibilitiesDevelop functional designs, workbooks, and technical documentation.Configure and validate features of Ariba Strategic Sourcing (Sourcing, SLP, Contracts) and Ariba Network.Conduct testing and provide support during production releases.Document processes and ensure quality assurance in functional deliverables.Collaborate with internal IT and business teams to ensure proper implementation of solutions.

Join our dynamic team at Coupa Software as a Senior Site Reliability Engineer. In this pivotal role, you will be responsible for ensuring the reliability and performance of our cloud-based infrastructure while driving innovative solutions to optimize system operations.Your expertise will help shape our development processes, enabling us to deliver a seamless experience for our customers. If you are passionate about cloud technologies and have a strong background in systems engineering, we would love to hear from you.

Join ALTEN Mexico as a Junior Java Developer and become an integral part of our team dedicated to engineering and technology solutions. You will engage in innovative projects across diverse industries, including Automotive, Energy, Aeronautics, Banking, Telecommunications, and more.In this role, you will be accountable for the development, integration, and modernization of software tools essential for validation and automation processes.The position necessitates a strong technical grasp of Java, backend architectures, integration with DLLs (JNI/JNA), validation flow automation, communication between heterogeneous tools, and connection with NI or dSPACE platforms. Additionally, you will ensure delivery quality by adhering to best development practices, testing, documentation, and traceability via GitHub and Rally.

About Delinea:Delinea is at the forefront of protecting human and machine identities through intelligent, centralized authorization solutions. Our mission is to empower organizations with seamless governance over their interactions in the modern enterprise landscape. Utilizing AI-driven insights, Delinea’s renowned cloud-native Identity Security Platform manages the entire identity lifecycle across cloud environments, traditional infrastructures, data assets, SaaS applications, and AI integrations. Our platform uniquely allows for the discovery of all identities—including workforce, IT administrators, developers, and machines—while assigning the appropriate access levels, monitoring for anomalies, and responding to threats in real-time. With deployments achievable in weeks rather than months, requiring 90% fewer resources than our closest competitor, and boasting an impressive 99.995% uptime, Delinea ensures robust security alongside operational efficiency. Discover more about us at Delinea.com, LinkedIn, X, and YouTube.Join our enthusiastic global team at Delinea and contribute to our vision of creating a safer, more secure world. Our achievements stem from exceptional product leadership, remarkable engineering talent, and strategic backing from TPG. We celebrate diversity, foster innovation, and uphold a culture of respect and equity. If you're eager to challenge the conventional and help us redefine security in today's world, we invite you to apply.

Join Truelogic as a Senior Full-Stack Engineer specializing in Elixir and React to revolutionize the veterinary software industry. As a fully remote position based in Mexico, you will be pivotal in developing innovative software solutions that enhance the efficiency and effectiveness of veterinary practices.Your role will involve collaborating with cross-functional teams to design, develop, and maintain scalable applications. You will leverage your expertise to optimize performance and ensure high-quality code, contributing significantly to our mission of improving animal care through technology.

ALTEN Mexico is on the lookout for a talented Senior Frontend Web Developer specializing in React. The ideal candidate will possess extensive experience in crafting modern, efficient, secure, and maintainable web applications, translating product vision into engaging and user-friendly web experiences for clients in the financial sector.Main ResponsibilitiesDevelop web applications using React, ensuring performance, security, and maintainability.Convert requirements and designs into functional interfaces that enhance user experience.Deliver software adhering to quality standards and best practices.

As Scale AI continues to expand its product offerings and customer reach, we are on the lookout for talented Site Reliability Engineers to oversee and enhance our physical infrastructure, which comprises robotic stations, servers, computing devices, and network systems. In this pivotal role, you will ensure that our technical facilities operate seamlessly while managing resource allocation and providing direct support to remote engineering teams. These engineers will acquire an in-depth understanding of our physical infrastructure and technical setups, enabling them to efficiently install, configure, and maintain essential systems as required. A key responsibility of this position will involve coordinating access to shared technical resources and acting as the primary on-site liaison for remote engineers who require physical adjustments, transforming current manual coordination processes into a more streamlined and effective workflow. Your key responsibilities will include: Installing, configuring, and maintaining on-site robotic stations and associated technical equipment. Managing and maintaining server infrastructure, workstations, and computing resources within our facilities. Overseeing network installations, including routers and cabling systems. Coordinating access to technical facilities, ensuring a structured schedule and orderly use of shared resources. Establishing and enforcing safety protocols and usage guidelines for technical facilities. Providing hands-on assistance to remote engineers, executing physical changes and configurations as requested. Troubleshooting hardware, network, and connectivity issues to minimize operational disruptions. Documenting infrastructure configurations, modifications, and maintenance procedures for knowledge retention and transfer. Identifying maintenance requirements and capacity limitations proactively to avert issues before they occur. Promoting standardization and collaboration across various teams to optimize facility usage.

ALTEN México is a leading engineering company that delivers innovative and efficient solutions in technology projects and product development. Our team consists of over 600 dedicated professionals committed to providing services across various industries, including automotive, energy, aerospace, banking and insurance, telecommunications, multimedia, and railways.We value talent at ALTEN México and are seeking an Automation Tester to join our dynamic team.As an Automation Tester, you will be responsible for ensuring the quality and integrity of software through the design, development, execution, and maintenance of both automated and manual tests. This role requires a blend of programming, analysis, in-depth debugging, and working with technical documentation in complex validation environments.

Role Overview JumpCloud is hiring a Sales Engineer to support clients across Mexico from a remote location. This role focuses on helping customers understand and adopt JumpCloud’s solutions. The Sales Engineer works closely with the sales team to deliver product demonstrations, answer technical questions, and guide new customers through onboarding. What You Will Do Present product demonstrations tailored to client needs Respond to technical questions and clarify product capabilities Support the sales process by translating technical details into clear, practical explanations Help ensure customers have a smooth onboarding experience What Helps in This Role Strong technical background and ability to explain complex concepts simply Experience supporting sales teams or working in a client-facing technical role Clear communication and problem-solving skills Location This is a remote position based in Mexico City, Mexico.

We are looking for a talented and experienced Senior Data Engineer to join our dynamic team at NielsenIQ. As a Senior Data Engineer, you will play a critical role in designing, building, and maintaining robust data pipelines that drive our analytics and reporting capabilities. You will work closely with data scientists, analysts, and other stakeholders to ensure high-quality data is readily available to support business decisions.Your expertise in data architecture and engineering will help us enhance our data processing capabilities and ensure scalability and performance of our data solutions.

Join Truelogic as a Senior DevOps EngineerAt Truelogic, a premier provider of nearshore staff augmentation services based in New York, we have been at the forefront of delivering exceptional technology solutions for over twenty years. Our mission is to empower businesses, from dynamic startups to established industry leaders, in achieving their digital transformation objectives.Our diverse team of over 600 highly skilled professionals in Latin America collaborates with U.S. companies, driving digital innovation across impactful projects. Whether working with Fortune 500 firms or agile startups, we are committed to delivering results that matter.By applying for this role, you are taking a significant step towards becoming part of a vibrant team that values your expertise and ambitions. We focus on aligning your skills with opportunities that promote outstanding career growth while contributing to transformative projects that shape the future.About Our ClientWe proudly represent a leading digital mortgage lender in the U.S., known for transforming the home loan experience through innovative technology and a customer-first approach. With a portfolio of over 4 million lifetime customers and a remote workforce exceeding 3,000 professionals, our client combines the extensive reach of a national financial institution with the nimbleness of a tech-savvy startup. Regularly recognized among the top mortgage providers in the country, they offer competitive rates, outstanding online service, and a swift, transparent lending process, empowering homebuyers and homeowners nationwide.Role OverviewThe Senior DevOps Engineer will be a vital member of the Cloud Engineering team, tasked with designing, automating, and optimizing cloud infrastructure and deployment pipelines. Your focus will be on ensuring scalability, security, and operational efficiency. This position necessitates a robust background in infrastructure as code, CI/CD automation, cloud architecture, and system reliability.In this collaborative role, you will work closely with engineering, security, and operations teams to drive innovation, enhance platform resilience, and streamline software delivery processes. As a pivotal technical leader, your influence will extend to establishing best practices, mentoring engineers, and contributing to the continuous advancement of the company’s cloud engineering strategy.The ideal candidate will possess experience in managing cloud environments, automating infrastructure provisioning, optimizing deployment workflows, and enhancing system performance. This role offers an exciting opportunity to thrive in a fast-paced environment that values ownership, accountability, and effective problem-solving.

Role Overview AlertMedia is looking for a Senior Software Engineer with deep experience in Elixir. This role focuses on building and improving the core communication platform that powers AlertMedia’s services in Mexico City. What You Will Do Design and develop scalable backend applications using Elixir Collaborate with fellow engineers to shape system architecture and technical direction Optimize backend services for performance and reliability Contribute to a seamless user experience through thoughtful engineering Location This position is based in Mexico City, Mexico.

Kavak is reshaping the used car market across Latin America with an AI-first approach, operating in several countries and recently securing a $300M investment led by Andreessen Horowitz. The company’s AI-driven business model supports areas like conversational commerce, generative marketing, and large-scale data insights. With rapid growth and top regional ratings, Kavak continues to expand its team to advance AI initiatives. Role overview The Senior AI Data Engineer will play a central role in developing and scaling Kavak’s Databricks-based data platform, which uses a data mesh architecture. This platform acts as the intelligence backbone for the company, supporting bots, agents, and teams across Mexico, Turkey, and the Middle East. The position focuses on building and refining datasets that drive business outcomes and supporting data architecture for the organization’s AI strategy. This is a hands-on technical role for someone who brings a strong product mindset and understands how data shapes business decisions. Rather than simply processing tickets, the Senior AI Data Engineer will engage directly with business challenges, designing data solutions that create measurable impact. What makes Kavak talent stand out Deliver impact: Prioritize initiatives that drive results and raise standards through technology and data. Engage fast: Address challenges proactively, make timely decisions, and adapt quickly while maintaining quality. Engage with purpose: Take ownership and align work with Kavak’s vision and values. Play to win together: Value team success over individual achievements. Location Mexico City

About Us Nubank stands as one of the largest digital financial platforms globally, proudly serving over 122 million customers in Brazil, Mexico, and Colombia. Our mission is to combat complexity and empower individuals, as we transform financial services across Latin America. This journey is just the beginning of the vibrant future we are building. As a publicly traded company on the New York Stock Exchange (NYSE: NU), we leverage proprietary technology, data intelligence, and an efficient operational model to present financial products that are straightforward, accessible, and human-centric. Our achievements have been acknowledged by various global rankings, including Time's 100 Companies, Fast Company’s Most Innovative Companies, and Forbes' World’s Best Bank. To explore more about us, visit our institutional page https://international.nubank.com.br/careers/. Role Overview: Senior Security Engineer As a Senior Security Engineer, you will: Design and implement robust security controls for both cloud and non-cloud environments. Automate security controls to alleviate operational burdens and enhance monitoring capabilities. Serve as a trusted advisor on information security within the Business Unit. Analyze root causes of security issues and collaborate on effective solutions. Foster strong relationships with diverse teams by facilitating communication among various stakeholders. Communicate fluently in English and Spanish with global teams. Establish and sustain a proactive security risk management practice focused on compliance to mitigate unnecessary risks. Manage and track all security risks, including those associated with third-party suppliers. Incorporate security considerations during the design, build, and implementation phases of business services and products. Promote security awareness and best practices throughout the Business Unit.

About PayJoyPayJoy is a pioneering credit provider committed to empowering underserved customers in emerging markets. Our innovative secured credit technology serves as a gateway for new clients to access the credit system. Through PayJoy's point-of-sale financing and credit cards, our customers can enhance their quality of life and unlock opportunities as micro-entrepreneurs while having a safety net during challenging times. Employing advanced machine learning, data science, and anti-fraud AI, we have successfully served over 18 million customers by 2025, maintaining strong profitability for sustainable growth.Role OverviewAs a Senior Software Engineer, you will play a vital role in developing the technology behind our unique cell phone-locking system, implementing data-driven risk models to enhance our financial products, and creating internal tools and partner API integrations. Your responsibilities will also include ensuring the software's quality and functionality by writing clean, efficient code to guarantee system consistency and deliver an exceptional user experience.

Join earnin as a Senior Mobile Engineer (iOS) and be a part of our mission to empower people with financial stability. In this role, you will leverage your expertise in iOS development to create innovative mobile solutions that enhance the user experience. You will work collaboratively with cross-functional teams to design, develop, and maintain high-quality applications.