Senior Reliability Engineer

About CrunchyrollFounded by anime enthusiasts, Crunchyroll is dedicated to delivering the rich art and culture of anime to a vibrant community. We cater to over 100 million dedicated anime and manga fans across more than 200 countries and territories, helping them connect with the captivating stories and beloved characters they cherish. Whether through online streaming, theatrical releases, gaming, merchandise, or live events, we are driven by our passion for anime content.Join our dynamic team and help us shape the future of anime!Crunchyroll, LLC operates as a joint venture between Sony Pictures Entertainment in the US and Aniplex, a subsidiary of Sony Music Entertainment in Japan, both entities under the umbrella of Sony Group Corporation based in Tokyo.About the RoleWe are assembling a new Partner Reliability Engineering (PRE) team dedicated to proactively ensuring the health and quality of our living room device ecosystem and integrated partner payment systems. Our mission is to identify and rectify issues before they impact our customers by leveraging data, automation, and close collaboration with internal teams and global partners.This position is perfect for a multifaceted engineer who thrives in operational settings, enjoys diving into data, and is passionate about creating tools that enhance system observability and reliability. You will operate at the intersection of site reliability engineering, analytics, automation, and external partner support, ensuring our users enjoy a flawless experience every time they hit "play." What You Will Be DoingLead incident response, on-call support, and mitigation for device and payment-related issues in production environments.Develop and enhance monitoring, alerting, and triage tools to maximize detection and resolution times.Analyze data to detect anomalies, establish performance baselines, and uncover patterns that enhance quality.Create automations, internal tools, and efficient data pipelines to support operational workflows and observability.Collaborate with engineering, product, and analytics teams to implement systemic fixes and learn from postmortems.Engage directly with external partners (e.g., Smart TV and device manufacturers, ISPs, payment providers) to investigate and resolve ecosystem issues.Effectively communicate with both technical and non-technical stakeholders.

Join our dynamic team at Coupa Software as a Senior Site Reliability Engineer. In this pivotal role, you will be responsible for ensuring the reliability and performance of our cloud-based infrastructure while driving innovative solutions to optimize system operations.Your expertise will help shape our development processes, enabling us to deliver a seamless experience for our customers. If you are passionate about cloud technologies and have a strong background in systems engineering, we would love to hear from you.

At Serve Robotics, we are transforming urban mobility with our innovative sidewalk robot, which embodies our vision for a future where deliveries are efficient and accessible. Our robots are designed to navigate congested streets, making deliveries available to a broader audience and supporting local businesses.The Serve fleet has been successfully delivering joy to merchants, customers, and pedestrians across major cities like Los Angeles, Miami, Dallas, Atlanta, and Chicago. We are looking for passionate individuals who can help evolve robotic deliveries from a fascinating novelty to a seamless, everyday occurrence.About UsWe are a team of seasoned professionals from the tech industry, specializing in software, hardware, and design, united in our mission to create the future we envision. Our focus is on addressing real-world challenges using robotics, machine learning, and computer vision, all while ensuring an exceptional user experience. Our diverse and agile team thrives on collaboration and respect, believing that complex problems are best solved together.Role OverviewAs the Senior Reliability Operations Engineer, you will be pivotal in enhancing operational reliability across our regional operations. You will oversee incident response, manage escalations, and provide Tier 2 support for both robotic and cloud systems. This role involves developing and refining runbooks, automations, and operational processes, working closely with product engineering and Site Reliability Engineers (SREs). You will act as the regional incident lead, ensuring timely resolution of issues and clear communication with all stakeholders.Your ResponsibilitiesAct as the primary incident lead during your region's operational hours, coordinating technical investigations, centralizing communication, and engaging relevant engineering and SRE teams for escalations.Address escalations from Tier 1 support, utilizing runbooks, metrics, logs, and system diagnostics to troubleshoot and resolve issues or escalate to Tier 3 as necessary.Create and maintain runbooks, workflows, and operational documentation to ensure consistent responses to recurring issues, collaborating with product teams to enhance coverage over time.Develop, maintain, and enhance automation scripts and tools to streamline common remediation processes, improving response times and minimizing manual operational tasks.Utilize metrics, logs, and tracing tools (like Grafana/Prometheus, GCP Monitoring, OpenTelemetry) to proactively identify issues, validate system behavior, and drive continuous improvement in detection methods.

As Scale AI continues to expand its product offerings and customer reach, we are on the lookout for talented Site Reliability Engineers to oversee and enhance our physical infrastructure, which comprises robotic stations, servers, computing devices, and network systems. In this pivotal role, you will ensure that our technical facilities operate seamlessly while managing resource allocation and providing direct support to remote engineering teams. These engineers will acquire an in-depth understanding of our physical infrastructure and technical setups, enabling them to efficiently install, configure, and maintain essential systems as required. A key responsibility of this position will involve coordinating access to shared technical resources and acting as the primary on-site liaison for remote engineers who require physical adjustments, transforming current manual coordination processes into a more streamlined and effective workflow. Your key responsibilities will include: Installing, configuring, and maintaining on-site robotic stations and associated technical equipment. Managing and maintaining server infrastructure, workstations, and computing resources within our facilities. Overseeing network installations, including routers and cabling systems. Coordinating access to technical facilities, ensuring a structured schedule and orderly use of shared resources. Establishing and enforcing safety protocols and usage guidelines for technical facilities. Providing hands-on assistance to remote engineers, executing physical changes and configurations as requested. Troubleshooting hardware, network, and connectivity issues to minimize operational disruptions. Documenting infrastructure configurations, modifications, and maintenance procedures for knowledge retention and transfer. Identifying maintenance requirements and capacity limitations proactively to avert issues before they occur. Promoting standardization and collaboration across various teams to optimize facility usage.

At Serve Robotics, we are revolutionizing urban mobility with our innovative sidewalk robot, which embodies our vision for a future where deliveries are efficient and accessible. This technology is designed to alleviate street congestion, expand delivery reach, and support local businesses.Our fleet has successfully engaged customers, merchants, and pedestrians across major US cities such as Los Angeles, Miami, Dallas, Atlanta, and Chicago, transforming the delivery landscape. We are on the lookout for passionate individuals eager to elevate robotic deliveries from a novel concept to an everyday reality.About UsWe are a team of experienced professionals from the tech industry, specializing in software, hardware, and design. Together, we are committed to building a future that harnesses robotics, machine learning, and computer vision to solve real-world challenges while prioritizing end-user experience. Our agile and diverse team thrives on collaboration and respect, believing that the best solutions come from working together.As a Reliability Operations Engineer, you will enhance the operational reliability of our robotic and cloud systems. Your role will involve managing Tier 2 escalations, refining operational workflows, and conducting technical investigations during daytime hours in your region. You will collaborate closely with senior engineers, product teams, and Site Reliability Engineers (SREs) to tackle issues, improve processes, and ensure system robustness. You will play a vital role in incident response, providing timely updates and effective coordination across teams.

jobgether is hiring a Senior Data Engineer based in Mexico. This position focuses on designing and implementing data solutions that support business goals and improve how the company uses information. Role overview The Senior Data Engineer will work closely with colleagues from different teams to understand data needs, build reliable data pipelines, and maintain high data quality across multiple platforms. The work involves analyzing requirements, optimizing workflows, and supporting the development of advanced analytics. What you will do Design and implement data architectures that meet business and technical requirements Develop and maintain efficient data pipelines Collaborate with cross-functional teams to gather and clarify data needs Monitor and improve data quality across systems Contribute to projects that advance the company’s use of analytics Requirements Experience in data engineering and architecture Ability to build and optimize data workflows Strong analytical and problem-solving skills Comfort working with teams across different functions

Join Segula Technologies as a Senior Cost Engineer, where you will play a crucial role in managing and analyzing project costs, ensuring financial efficiency across our engineering projects. You will collaborate with cross-functional teams to develop cost estimates, monitor project budgets, and provide strategic advice to optimize resource allocation and improve overall project profitability.

Harness is an innovative leader in the AI Software Delivery Platform industry, founded by the visionary technologist Jyoti Bansal, who previously founded AppDynamics, acquired by Cisco for a staggering $3.7 billion. With approximately $570 million raised in funding and a valuation of $5.5 billion, Harness is backed by some of the world's leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures. As AI technology evolves and accelerates code generation, the bottleneck has shifted to subsequent processes such as testing, deployments, application security, reliability, compliance, and cost optimization. Harness bridges this gap by integrating AI and automation into what we call the 'outer loop,' empowering teams to deliver software more rapidly while ensuring security and governance throughout the delivery lifecycle.The Harness Platform leverages Harness AI and the Software Delivery Knowledge Graph to provide deep contextual insights and intelligent automation across the software delivery lifecycle, embedding governance and policy-driven controls throughout.In the past year alone, Harness has facilitated over 185 million deployments, 82 million builds, 18 trillion flag evaluations, 8 million security scans, 9.1 billion optimized tests, 3 trillion protected API calls, and managed $2.8 billion in cloud expenditures. Our solutions have enabled esteemed clients like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve a remarkable 10x efficiency in DevOps.With a diverse global team spread across 14 offices in 25 countries, Harness is at the forefront of revolutionizing AI software delivery. We are actively seeking extraordinary talent to join us in this exciting journey.

Join Truelogic as a Senior Data Engineer and take your career to new heights! In this pivotal role, you will be responsible for designing, implementing, and maintaining robust data pipelines and architectures that support our cutting-edge technology initiatives. Your expertise will drive data-driven decision-making and enhance our business intelligence capabilities.We are seeking a talented professional who thrives in a fast-paced environment and is passionate about big data technologies. You will work closely with cross-functional teams to optimize data flow and ensure data accuracy across various platforms.

Role overview SimplePractice seeks a Senior Manager of Engineering based in Mexico City. This position leads engineering projects, providing guidance and direction for technical teams. The focus is on delivering dependable software solutions that support the company’s platform. Key responsibilities Guide engineering teams through complex projects Set technical direction and priorities Support the delivery of reliable software solutions Impact This role plays a central part in shaping the platform’s future and improving service for clients. The Senior Manager of Engineering will influence both team practices and the quality of solutions delivered.

About SimplePractice SimplePractice is headquartered in Los Angeles, California, with team members based throughout the United States, the Dominican Republic, Mexico City, and Ukraine. The company’s mission centers on improving access to quality healthcare. SimplePractice supports wellness and healthcare professionals by providing essential tools for success in private practice. More than 250,000 professionals use SimplePractice’s software to manage their businesses. The platform streamlines administrative and clinical workflows, helping solo practitioners and small groups reduce paperwork and focus on client care. SimplePractice has received recognition from MedTech Breakthrough as the Best Practice Management Solution Provider in 2024 and was honored by the Digital Health Awards in 2023. Our Culture Culture guides every aspect of work at SimplePractice, from serving clients to pursuing the company’s mission. Five core values shape daily interactions and decisions: Think big Take simplicity seriously Come as you are Act with humility Build on trust Responsibility and innovation are encouraged throughout the organization.

Join Sphere Labs as a Senior Software EngineerAt Sphere Labs, we are revolutionizing the financial infrastructure that underpins global money movement. Our mission is to create a modern, compliance-first framework for cross-border payments and settlements, designed to meet the needs of businesses and regulated institutions. We collaborate closely with banks and regulatory bodies to build a system that earns institutional trust and operates seamlessly in today's fast-paced financial landscape.Backed by industry leaders such as Coinbase, Kraken, and The Chernin Group, our fully remote, global team is positioned at the forefront of financial innovation. We are looking for self-motivated individuals with strong communication skills and a systematic approach to problem-solving. If you are eager to make a significant impact on the evolution of global finance and want to be part of a pioneering team, we would love to meet you.

About SimplePractice SimplePractice builds software that helps clinicians manage their private practices. Headquartered in Los Angeles, the company supports a distributed team across the United States, Dominican Republic, Mexico City, and Ukraine. Over 250,000 providers use SimplePractice’s tools to simplify administrative work and focus on delivering care. The platform has earned recognition, including the 2024 MedTech Breakthrough award for Best Practice Management Solution Provider and a 2023 Digital Health Award. Our Culture SimplePractice’s culture shapes how the team works and serves customers. Five core values guide daily decisions and interactions: Think big Value simplicity Embrace authenticity Act with humility Build on trust Team members contribute to a collaborative, supportive environment. Working at SimplePractice means connecting with colleagues across borders and participating in onsite events in both the US and Mexico. Role Overview: Senior Data Engineer (Hybrid, Mexico City) The Senior Data Engineer will lead improvements to SimplePractice’s data stack, with a focus on pipelines and platform infrastructure. This role involves designing and building systems that support product intelligence, financial reporting, and self-service analytics. Work will directly influence clinicians in small and mid-sized practices by providing actionable insights that help them run their businesses more efficiently. Analyzing data trends will support better decisions around client engagement and operational effectiveness. Within SimplePractice, this position supports executive reporting, revenue forecasting, product analytics, and AI evaluation. Collaboration with Data Analytics, Machine Learning, Product, and Engineering teams is central to the work, ensuring data becomes a first-class product across the company.

Join Nagarro as a Senior Staff Engineer and Senior Data Scientist, where you will play a crucial role in leveraging data to drive innovation and transform business strategies. You will work alongside a team of talented engineers and data scientists, leading projects that utilize advanced analytics and machine learning techniques to deliver actionable insights.Your expertise will contribute to developing cutting-edge solutions that enhance our clients' performance and drive growth. Collaborate with cross-functional teams to identify opportunities for data-driven decision-making and help shape the future of our technological landscape.

About NeloNelo stands at the forefront of consumer fintech and e-commerce in Mexico, boasting over $500 million in annualized GMV and $70 million in annual revenue. Our vision is to empower consumers in Latin America by creating a modern alternative to traditional credit cards.Having secured over $40 million in venture capital from notable investors such as Homebrew, Two Sigma Ventures, and Susa Ventures, along with a $100 million asset credit facility from Victory Park Capital, Nelo is well-positioned for growth.Our compact yet highly skilled team comprises leaders from prestigious tech companies, including Uber, Amazon, Rappi, and DiDi. We emphasize speed, intellectual rigor, and operational efficiency, with offices in both Mexico City and New York City.Why This Role is UniqueUnlike many typical

Join PayJoy as a Senior Android Software Engineer and contribute to our mission of empowering people with access to innovative financial solutions. You will collaborate with a talented team to develop and enhance our Android applications, ensuring a seamless user experience.

As a Senior Network Engineer specializing in Connectivity at Nubank, you will play a crucial role in designing, implementing, and maintaining our network infrastructure. Your expertise will help ensure seamless connectivity for our customers and enhance the overall user experience.

About CrunchyrollFounded by fans, Crunchyroll is dedicated to delivering the art and culture of anime to a vibrant community. We proudly serve over 100 million anime and manga enthusiasts across more than 200 countries and territories, connecting them with the stories and characters they love. Whether online or in-person, through streaming video, theatrical releases, games, merchandise, events, and more, our passion for anime drives everything we do.Join our team and help us shape the future of anime!About The TeamThe Android development team is tasked with building and maintaining our Crunchyroll applications for Android, Android TV, and Fire TV. Our aim is to create a robust application that provides delightful and engaging content for our audiences, partners, and internal stakeholders. We embody Crunchyroll’s collaborative spirit and work closely with various internal teams to engineer scalable solutions across all client platforms.Location: Mexico CityWe are positioned at the intersection of media and technology, fortunate to be headquartered in Los Angeles, the heart of the creative economy. This office hosts many of our corporate functions and cross-functional teams dedicated to crafting exceptional experiences for our passionate communities.

PayJoy is looking for a Senior Analytics Engineer based in Mexico City. This position centers on transforming complex data into actionable insights that guide business decisions and support company growth. Main responsibilities Examine data sets to identify patterns, trends, and opportunities for improvement Convert analytical findings into clear recommendations that inform business strategy Work closely with cross-functional teams to assist with projects and drive process enhancements Collaboration This role involves frequent interaction with colleagues across departments. The Senior Analytics Engineer helps support key initiatives and looks for ways to make company operations more effective.

We are looking for a talented and experienced Senior Data Engineer to join our dynamic team at NielsenIQ. As a Senior Data Engineer, you will play a critical role in designing, building, and maintaining robust data pipelines that drive our analytics and reporting capabilities. You will work closely with data scientists, analysts, and other stakeholders to ensure high-quality data is readily available to support business decisions.Your expertise in data architecture and engineering will help us enhance our data processing capabilities and ensure scalability and performance of our data solutions.