Senior IT Specialist

Join PayJoy as a Senior IT Specialist, where you will play a pivotal role in enhancing our IT infrastructure and driving innovation. Your expertise will help us streamline operations and implement cutting-edge technology solutions. If you're passionate about IT and eager to make a significant impact, we want to hear from you!

Role Overview The Senior Specialist, Policy Operations at Lyft, Inc. helps guide the policies that impact Lyft’s operations in Mexico City. This role works closely with teams across the company to keep Lyft’s activities in line with local regulations and to support business goals through effective policy work. Key Responsibilities Work with colleagues from different departments to interpret and apply local regulatory requirements. Help shape and refine internal policies that affect Lyft’s presence in Mexico City. Advocate for policy positions that align with Lyft’s business objectives. Analyze policy issues and regulatory frameworks relevant to Lyft’s operations. What You Bring Experience with policy analysis and understanding of regulatory environments. Ability to connect operational needs with policy requirements. Strong collaboration skills when working with cross-functional teams.

About Nubank Nubank was founded in 2013 with a mission to simplify financial services and empower individuals in their everyday lives. As one of the largest digital financial platforms globally, we cater to over 100 million customers across Brazil, Mexico, and Colombia. We harness cutting-edge technologies and innovative business practices to deliver new financial solutions that are straightforward, user-friendly, affordable, and empowering. Our commitment is to enhance access to financial services throughout Latin America. Role Overview As a Senior Product Operations Specialist focused on Fraud, you will play a critical role in developing banking integrations with third-party partners. Your responsibilities will include: Utilizing real-time data to pinpoint inefficiencies and refine processes for enhanced effectiveness. Leading the enhancement of our operational protocols and creating fraud training materials for our teams. Designing and establishing investigation processes centered on fraud detection. Managing the end-to-end roadmap, prioritizing tasks, and navigating complex decisions in a dynamic environment. Overseeing the transition from "confirmed" to "released" stages, optimizing due diligence processes to improve efficiency and compliance, and consistently monitoring this funnel. Regulatory Management: Acting as the primary contact for regulatory inquiries and overseeing the implementation of engineering and operational solutions for remediation.

Sobre NosotrosEn Doctoralia, trabajamos para transformar la experiencia de salud mediante el uso de tecnología innovadora. Como la plataforma líder en el sector de salud en México y un referente global en soluciones SaaS, nuestra misión es conectar a millones de pacientes con médicos especialistas, creando una experiencia clínica digital que prioriza al paciente.Descripción del PuestoComo Senior Talent Acquisition Specialist, tu objetivo será identificar, atraer y contratar a talentos excepcionales que contribuyan al crecimiento y la innovación en Doctoralia. Serás responsable de gestionar el proceso completo de reclutamiento, desde la definición del perfil del candidato hasta la oferta final, asegurando que los postulantes tengan una experiencia positiva durante todo el proceso.Responsabilidades PrincipalesGestionar el ciclo completo de reclutamiento, desde la identificación de necesidades hasta la contratación final.Diseñar e implementar estrategias innovadoras de atracción de talento y construir una fuerte marca de empleador.Colaborar con líderes de diferentes departamentos para entender sus necesidades de personal y ofrecer asesoría sobre las mejores prácticas de selección.Realizar entrevistas exhaustivas basadas en competencias utilizando metodologías avanzadas y herramientas de inteligencia artificial.Analizar y monitorear métricas de reclutamiento para optimizar procesos y asegurar una experiencia excepcional para candidatos y líderes internos.

Teamwork makes the stream work. Roku is transforming the way the world experiences televisionRoku stands as the premier TV streaming platform in the U.S., Canada, and Mexico, with aspirations to empower every television globally. Pioneering the concept of streaming to TVs, Roku's mission is to be the connective tissue of the entire TV ecosystem, linking consumers with cherished content, enabling content creators to monetize vast audiences, and providing advertisers with unparalleled opportunities to engage.From your very first day at Roku, you will be a key contributor in a rapidly expanding public company where every voice matters. Seize the chance to bring joy to millions of TV streamers while gaining invaluable experience across multiple disciplines. About the TeamThe People Shared Services (PSS) team integrates essential People functions—such as Talent Operations, Onboarding, Payroll, People Programs, Employee Experience, Workplace & Facilities, Workforce Compliance, Global Security, Health & Safety, People Analytics, and People Systems & Solutions. Our mission is to deliver seamless transactional People services, optimize processes, ensure global compliance, and create scalable, tech-enabled solutions throughout the candidate and employee lifecycle. Collaborating closely with other People functions, we aim to streamline communication and processes with a people-first, automation-driven approach. In our Payroll Team, we serve as strategic partners and subject matter experts for Mexico and Brazil, overseeing payroll operations, systems, and compliance, while supporting payroll initiatives and process enhancements that align with global standards and local regulations.About the RoleThe Senior People & Payroll Programs Specialist will spearhead comprehensive payroll and employee lifecycle management for Mexico and Brazil. This pivotal role guarantees precise, timely, and compliant payroll execution and management of employee data through Workday, TMF, and internal systems. The ideal candidate will possess profound regional payroll knowledge, exhibit strong operational ownership, and demonstrate the capability to independently navigate complex processes across diverse systems, vendors, and regulatory frameworks.

Role overview AECOM seeks a Senior Engineer / Specialist in Operational Security and Cybersecurity based in Mexico City. The main focus is safeguarding infrastructure and digital assets throughout the organization. Key responsibilities Create and refine security strategies that align with AECOM’s goals. Apply operational and cybersecurity measures to protect critical systems and sensitive data. Maintain compliance with industry standards and regulatory requirements in all security practices. Location This position is located at AECOM’s Mexico City office.

At Welocalize, we are proud to be a leading global transformation partner, dedicated to accelerating businesses' journey towards global expansion. Our mission is to empower brands and companies to connect, engage, and cultivate relationships with international audiences. With our expertise in multilingual content transformation, we offer superior services in translation, localization, and adaptation across over 250 languages, supported by our extensive network of 400,000 in-country linguistic resources. We are at the forefront of innovation in language services, providing high-quality training data transformation solutions for NLP applications. Our unique blend of technology and human intelligence ensures that we effectively collect, annotate, and evaluate diverse content types. Our dedicated team operates across North America, Europe, and Asia, delivering exceptional service to our global clients in the most impactful markets. To learn more, visit us at www.welocalize.com.Overview In this pivotal role, you will assess project scopes and prepare accurate project quotes, ensuring seamless communication with the Project Management team to meet client demands promptly. You will also support project completion by developing and utilizing language tools and pilot processes.

ABOUT US At Indie Campers, we are dedicated to making road trips accessible to everyone. As a leading campervan marketplace, we've harnessed a digital-first approach and a customer-centric ethos to create an exceptional booking experience that offers high-quality road trips at competitive prices. With over one million nights booked across our travel platform, we have proudly served more than 300,000 travelers from 169 countries. Our diverse range of offerings includes short-term RV rentals, long-term campervan subscriptions, and opportunities to purchase vehicles from our inventory. Driven by a strong technological backbone, we face exciting challenges that require top-tier talent and unwavering motivation. Join our expanding team and embark on this thrilling journey with us. THE ROLE As the Senior Support Lead Specialist - Americas, you will be an integral part of a regional team responsible for executing processes at our local depots and managing their teams. Your primary focus will be to ensure that operational support procedures are implemented to the highest standards for both our customers and local operations. Your role is crucial in enabling our global support team to execute processes designed to assist our local operations, ensuring customer satisfaction, and supporting team members in your region. You will directly impact client experiences by leading service recovery efforts, identifying process improvements, and implementing actions aimed at enhancing customer satisfaction. Reporting to the Regional Operations Director, you will serve as the customer advocate within the regional team, striving for optimal execution to meet customer expectations and coordinating efforts with your team. WHAT WILL YOU WORK ON? Oversee daily execution of local operations, analyzing customer satisfaction data to identify improvement opportunities. Implement daily service recovery procedures, proactively addressing customer journeys that have breached service SLAs and adjusting experiences accordingly. Coordinate corrective actions and improvements based on customer feedback.

About Fever Fever is a technology platform focused on transforming culture and live entertainment. Every month, more than 300 million people across 55+ countries use our platform to discover new experiences. We help event creators grow their audiences with analytics and tools, and we work with partners like Netflix, F.C. Barcelona, and Primavera Sound. Our team is backed by global investors and recognized for award-winning experiences. Role Overview: IT Support Specialist (Mexico City) This is a hands-on role within a small, two-person IT team. The IT Support Specialist maintains our systems, manages access and devices (primarily macOS), and contributes to internal tooling projects. The position offers exposure to a range of technologies and systems, including opportunities to work with AI-assisted development tools such as Claude Code. Many on our team have used this role as a springboard into areas like infrastructure, reliability, or platform engineering. One former IT team member recently moved into our Site Reliability Engineering (SRE) group. What You Will Do Manage the macOS device fleet with Kandji MDM, including deployments, policy updates, and custom OpenVPN configuration. Handle access management: onboarding, offboarding, SSO, and permissions. Respond to IT requests via Slack and Jira, triaging and resolving issues. Work closely with the SRE team on infrastructure awareness and escalations. Create and maintain clear documentation for runbooks, procedures, and internal guides. Provide occasional support for Windows and some Linux users, though most work centers on macOS. Use automation platforms to streamline common requests and reduce repetitive work.

As a Strategic Recruitment Sourcing Specialist at Turner Townsend, you will play a pivotal role in identifying and attracting top talent for our business support department. Your expertise in sourcing strategies and recruitment processes will be essential in ensuring we build a strong workforce aligned with our company’s strategic objectives. You will collaborate with hiring managers to understand their needs and refine sourcing techniques to attract diverse candidates.

Join Belvo as a Finance Specialist where you will play a crucial role in managing financial operations and contributing to strategic financial planning. As part of our dynamic team, you will help optimize our financial processes and support business growth.

Role Overview inetum2 is seeking a Local IT Specialist in Mexico City to help manage and support the company’s IT infrastructure. This role focuses on troubleshooting hardware and software problems, assisting users with technical issues, and keeping IT systems running smoothly. Main Responsibilities Diagnose and resolve hardware and software issues for employees Provide technical support to users onsite Monitor and maintain IT systems to ensure reliable daily operations Team and Growth Work alongside colleagues who value collaboration and knowledge sharing. This position offers chances to build new skills and contribute to projects that support company improvements.

Role overview Truelogic seeks a Senior Data Platform Engineer to join its finance team in Mexico City. This position centers on building and enhancing data platforms that support the company’s data-driven decision-making. The role involves working with Python, AWS, and Master Data Management (MDM) tools to deliver reliable and scalable solutions for the organization. What you will do Design, develop, and maintain data platforms with an emphasis on scalability and reliability Use Python and AWS to build and refine data solutions Implement and oversee MDM processes to maintain data quality and consistency Deliver data solutions that help business teams make informed decisions Key technologies Python AWS Master Data Management (MDM) Location This role is based in Mexico City.

QIMA seeks a Specialist in Taxation to join the finance team based in Mexico City. This role centers on accurate tax reporting and maintaining compliance with local regulations. The Specialist will provide guidance on tax matters and work closely with other departments to refine tax processes and contribute to financial planning. Key responsibilities Prepare and submit timely, accurate tax reports Advise on compliance with current tax laws and regulations Collaborate with colleagues across the company to improve tax-related workflows Support financial planning activities with a focus on tax implications Requirements Keen attention to detail in applying tax regulations and ensuring compliance Strong communication skills for effective cross-department collaboration Experience in tax reporting and advisory is preferred

Join Nuvei as an Underwriting Specialist, where you will play a pivotal role in assessing and managing risks related to our financial services. You will analyze applications, evaluate creditworthiness, and work closely with our sales and operations teams to ensure that our clients receive the best possible service.

Join Scale AI as a Support Specialist where you will initially work at Tier 0 and progress to Tier 1 readiness in a few weeks. This role requires handling a variety of contributor support issues, including those that are moderately complex, showcasing your judgment, investigative skills, and clear communication abilities. You will collaborate across teams to ensure contributors receive precise, prompt, and considerate support while also identifying opportunities to enhance workflows and documentation.This position is ideal for seasoned support professionals who thrive in a fast-paced environment and are comfortable working independently.You Will:Address routine and moderately complex contributor inquiries via email and chat, utilizing established workflows and your best judgment.Communicate with clarity, empathy, and professionalism.Document investigations, actions taken, and resolutions comprehensively in Zendesk or similar platforms.Recognize issues beyond the tier's scope and escalate them with detailed context and documentation.Provide feedback on workflows, macros, and documentation to boost efficiency and contributor satisfaction.Keep updated on relevant process and product changes through the provided resources.Ideally, You'd Have:Previous experience in high-volume customer support, platform support, or a similar role.Experience working remotely, demonstrating your ability to manage tasks independently and prioritize effectively without direct oversight.Excellent written and verbal English communication skills, with a knack for clear and professional interactions.Familiarity with customer service SaaS tools, Slack, and Google Workspace.Working Model & Tools:This is an independent contractor position, responsible for delivering specified services for an estimated six-month term. Continued engagement or transition to full-time employment may be considered based on performance and business requirements.Company equipment will be provided during your engagement.Collaborate asynchronously with internal teams as necessary.

Join Deliverect as an Activation Specialist and play a pivotal role in transforming how businesses engage with their customers. Our innovative API-first platform is reshaping commerce, offering comprehensive solutions for the food and retail sectors. We enable businesses to maximize revenue and streamline operations, creating exceptional experiences for selling and delivering products.About DeliverectDeliverect is a rapidly growing global SaaS unicorn at the forefront of technological advancements in the hospitality and Q-commerce industries. Our mission is to equip passionate professionals with the tools and knowledge necessary to make a significant impact in their careers while contributing to a larger cause.Our TeamBecome part of our Implementation and Consultation team—a dedicated group of experts focused on driving enterprise success. We design technical strategies that seamlessly integrate our solutions into clients' operations, leading to improved processes, fewer errors, and enhanced efficiency, empowering our clients to reach their ambitious objectives.Our comprehensive approach ensures quality and risk management at every stage of the project. We collaborate closely with clients to understand their unique needs, providing tailored services and ongoing support to maximize the benefits they receive from our products.Your RoleWe are looking for a passionate Activation Specialist to join our growing team! In this essential position, you will be the primary contact for new clients, ensuring their effortless integration with the Deliverect platform. You will guide clients through the onboarding process, facilitating their transition and directly contributing to their satisfaction and success.*This is a full-time hybrid position with a flexible schedule, requiring 3 days in our Mexico City office and 2 days working from home.*

Join our dynamic team at spoton as an Installation Specialist where you will play a pivotal role in ensuring the seamless installation of our innovative solutions. We seek a proactive individual who thrives in a fast-paced environment and is eager to deliver exceptional service to our clients.

Role Overview Payjoy, Inc. is hiring a Training Specialist in Mexico City. This position focuses on building employee skills and knowledge through well-designed training programs that support company objectives. The role helps team members stay prepared to deliver strong service and support. What You Will Do Assess training needs across the organization Create engaging training materials tailored to different audiences Lead training sessions both in-person and virtually Support a culture of ongoing learning and development Who We’re Looking For Proactive approach to identifying and addressing training needs Interest in helping others grow and develop new skills Comfortable designing and delivering training in various formats

About Fever Fever is a technology platform focused on making culture and live entertainment accessible to everyone. Each month, over 300 million people in more than 55 countries use Fever to discover new experiences. The company partners with event creators, providing data and technology to help them innovate and reach wider audiences. Fever has worked with organizations like Netflix, F.C. Barcelona, and Primavera Sound, and has earned international recognition and investment. Role Overview: IT Automation & Support Specialist This Mexico City-based role joins Fever’s IT team, with a focus on both support and automation. The position involves more than standard helpdesk work, it's ideal for someone who looks for ways to automate repetitive tasks and improve internal processes. The environment is primarily macOS, and the team values a proactive approach to problem-solving and efficiency. This position can serve as a strong foundation for engineers interested in future roles in infrastructure, reliability, or platform engineering. Previous team members have progressed into SRE roles within the company. Main Responsibilities Manage the macOS device fleet using Kandji MDM, handling deployments, policies, and a custom OpenVPN setup. Oversee access management, including onboarding, offboarding, SSO, and permissions. Respond to IT requests via Slack and Jira, triaging and resolving issues promptly. Maintain and administer self-hosted infrastructure, such as firewalls, switches, and internal services. Develop scripts and lightweight tools to automate common IT tasks and reduce manual work. Work with the SRE team on infrastructure awareness and handle escalations as needed. Document runbooks, processes, and internal guides clearly and consistently. Provide occasional support for Windows and Linux environments. Location This role is based in Mexico City.