Senior Associate, Client Engineering

About GliaGlia is a pioneering AI-driven customer service solution tailored for banks and credit unions. Our innovative platform seamlessly integrates AI and human interactions across various voice and digital channels through our unique ChannelLess® Architecture. Embracing the philosophy of AI for All™, we empower organizations to enhance efficiency and customer experience by automating conversations while improving service operations.With a valuation exceeding $1 billion and recognized as a Deloitte Technology Fast 500™ company for five consecutive years, Glia supports over 700 financial institutions and boasts an industry-leading Net Promoter Score (NPS) of 72. We are proud to be certified as a Great Place to Work, with an impressive 98% employee satisfaction rate.As we continue to grow rapidly, we are looking for a dedicated professional to join our Client Engineering team in Mexico City as a Senior Associate, Client Engineering.The Role:In this pivotal role within our Entry Client Engineer Team, you will assist our customers in resolving complex technical challenges, providing proactive guidance, and enhancing their experience through Glia’s advanced technologies. Your recommendations will ensure secure, scalable, and seamless integrations for our clients. A successful Senior Associate in Client Engineering will efficiently manage demanding workloads while prioritizing tasks and assessing situational urgency.What You’ll Do:A typical day for a Senior Associate in Client Engineering at Glia involves addressing technical inquiries from our customers and partners, guiding them in maximizing the potential of Glia’s Digital Customer Service platform while upholding high standards of service.Collaborate with our customers' and partners' developers, architects, business analysts, and support teams to establish intricate technical integrations.Work closely with the Glia Product and Engineering teams via JIRA to report reproducible bugs and communicate through Slack.Deliver effective troubleshooting support for bugs and issues raised through our Service Desk or virtual channels.Educate our customers on Glia’s capabilities and advocate for best practices in implementation.Engage with Engineering, Product Management, and Customer Success teams to explore solutions collaboratively.Thrive in a dynamic, fast-paced environment!Requirements:2+ years of experience in a technical support or engineering role.Strong understanding of software development methodologies and practices.Excellent problem-solving skills and ability to communicate technical concepts to non-technical audiences.

About Us Office Hours is an innovative online platform empowering individuals to monetize their knowledge by offering consultation services. Users can establish knowledge profiles to accept hourly consultation requests or participate in surveys, tailored to their professional expertise. Businesses and organizations in search of unique insights can navigate the Office Hours marketplace to swiftly connect with and learn from thousands of expert advisors on demand. Our Beliefs We hold that human knowledge is the most valuable asset in the world. Despite our interconnectedness, a vast majority of this knowledge remains untapped and inaccessible. Office Hours aims to unlock the value of collective knowledge by crafting tools that facilitate the knowledge-sharing economy. Our headquarters is located in San Francisco, supported by prominent marketplace and business leaders such as Saar Gur, Marco Zappacosta, Lenny Rachitsky, Jackson Gates, and Aaron Levie. Our clientele includes rapidly growing digital health firms, software startups, venture capitalists, and leading consulting companies. Summary As a Client Solutions Associate, you will serve as a crucial member of our Client Solutions team, responsible for connecting clients with the appropriate subject matter experts who will provide valuable insights through qualitative interviews. This dynamic role demands a hardworking, adaptable individual with exceptional client-facing communication skills. You will collaborate closely with our product and engineering teams to integrate client feedback into product enhancements. We seek candidates who are enthusiastic about navigating the challenges and triumphs of business growth and cultivating a loyal user community. Responsibilities As a Client Solutions Associate, your responsibilities will include: Client-Expert Connections: Identifying and matching experts to clients for interview-based research needs, maintaining continuous communication with both clients and experts to monitor connection progress and ensure optimal outcomes and satisfaction. Process Improvement: Contributing to the creation and enhancement of operational processes to drive our performance forward. Collaboration: Working alongside product and engineering teams to translate client insights into product development and enhancements.

Join Glia as a Client Engineer Intern in Mexico City! This is a fantastic opportunity for aspiring engineers to gain hands-on experience in a dynamic work environment.

About GliaGlia stands as the premier AI-powered customer service solution tailored for banks and credit unions. Our innovative platform integrates AI with human agents across all voice and digital interactions through our unique ChannelLess® Architecture. With our initiative, AI for All™, organizations can enhance operational efficiency while delivering exceptional customer experiences through automated conversations.With a valuation exceeding $1 billion and recognized as a Deloitte Technology Fast 500™ company for five consecutive years, Glia supports over 700 financial institutions and boasts an industry-leading Net Promoter Score (NPS) of 72. We are proud to be certified as a Great Place to Work, achieving an impressive 98% employee satisfaction rate.As we rapidly expand, we are on the lookout for a dedicated professional to join our Client Engineering team in Mexico City as a Client Engineer.The Role:In the role of Client Engineer, you will be an integral part of our Entry Client Engineering Team, assisting customers in addressing intricate technical challenges while proactively advising them on maximizing the value of Glia’s technologies. You will provide insightful recommendations to ensure that our customer integrations are secure, scalable, and seamless. A successful Client Engineer is adept at handling demanding workloads and excels in prioritizing tasks based on urgency.What you’ll do:A typical day for a Client Engineer at Glia includes resolving technical queries from our customers and partners, guiding them towards achieving their objectives via Glia’s Digital Customer Service platform while ensuring high standards of service.Collaborate with our customers' and partners' developers, architects, business analysts, and support teams to execute complex technical integrations.Work alongside Glia's Product and Engineering teams using JIRA for reporting reproducible bugs, and communicate via Slack.Provide effective troubleshooting support for bugs and issues raised through our Service Desk or virtual channels.Assist customers in understanding the full extent of Glia’s capabilities and advocate for best practices.Engage and collaborate with Engineering, Product Management, and Customer Success teams to find solutions.Prepare to thrive in a fast-paced work environment!

PMG seeks a Senior SEM Associate in Mexico City to help drive results for paid search campaigns. This role centers on optimizing campaign performance and ensuring alignment with client objectives. The Senior SEM Associate also takes part in strategic projects that support the wider team. What you will do Work on paid search (SEM) campaigns, focusing on measurable improvements for clients Collaborate with colleagues in media strategy, analytics, and creative to deliver effective solutions Contribute to team-wide strategic initiatives and projects Team culture The SEM team values collaboration, open thinking, and respect for individual perspectives. Team members support each other's professional and personal growth while seeking new ways to deliver value for clients. Who succeeds in this role People who enjoy digital marketing and paid search Problem solvers who like tackling new challenges Those interested in growing their skills within a supportive team

OverviewShift4 (NYSE: FOUR) is at the forefront of revolutionizing commerce by streamlining complex payment ecosystems globally. As a leader in commerce-enabling technology, Shift4 facilitates billions of transactions each year for a vast array of businesses across numerous industries. For further details, please visit www.shift4.com.SummaryThe Senior Associate for Pre-Launch is responsible for overseeing the entire merchant onboarding process, from contract initiation to installation, prior to transitioning accounts to the Post-Launch team. This role necessitates technical proficiency, excellent communication skills, and adept project management to ensure a flawless onboarding experience. The Senior Associate also plays a crucial role in menu programming, training, and proactive problem resolution, delivering exceptional service to Shift4’s SkyTab merchants.ResponsibilitiesDevelop strong relationships with merchants to ascertain their POS needs, reporting requirements, and SkyTab configurations.Independently manage the complete onboarding lifecycle, including data collection, configuration, and scheduling installations.Program merchant menus, configure online ordering systems, and verify the accuracy of marketplace integrations and orders.Train merchants on utilizing Shift4 products and services effectively.Provide exemplary service, ensuring merchant satisfaction throughout the onboarding process.Maintain clear communication across all interaction channels (email, phone, tickets, chat).Conduct research and apply problem-solving skills to evaluate the feasibility of requests and develop solutions.Accurately document interactions and configurations using Excel, Microsoft Suite, Google Suite, and Monday.com.Continuously update and maintain industry knowledge regarding merchant processing and Shift4 systems.Assist with special projects as directed by leadership.

Based in Mexico City, the Senior Creative Design Associate at PMG joins a collaborative creative team that includes designers, writers, motion graphics experts, and creative leads. This position works closely with Creative Account and Strategy teams to ensure each project aligns with client goals and expectations. Throughout the project lifecycle, this role partners with developers and platform specialists on web, email, and template-driven initiatives. Coordination with media and channel teams helps ensure that designs resonate with users, whether for paid social, email modules, or landing pages. Presenting concepts to both clients and internal stakeholders is a regular part of the process, helping establish a unified visual approach. What you will do Manage design projects from concept to delivery, overseeing details, deadlines, and quality standards. Create polished visuals for digital and print, such as ad units, social media graphics, emails, web pages, and campaign toolkits. Build and maintain design systems and templates to support team workflow and brand consistency. Interpret creative briefs to produce design solutions that reinforce strategic messaging. Apply best practices in usability and accessibility to ensure a strong user experience. Produce layouts, wireframes, user flows, and supporting materials to clarify structure and improve usability. Collaborate with copywriters and other creatives to deliver cohesive project outcomes.

PMG seeks a Senior Associate, Creative Technology to join its Creative team in Mexico City. This role centers on delivering omni-channel advertising projects using advanced ad technologies, ad servers, and dynamic content optimization (DCO) tools. The position works closely with multidisciplinary developers and partners across PMG’s global network. What you will do Lead and contribute to omni-channel advertising projects, applying advanced ad tech and DCO tools. Collaborate with technology partners and integrated teams both within and outside PMG. Support the development, delivery, and integration of dynamic creative and asset automation projects into ad servers. Work with team leads across PMG’s global markets to ensure project success. Collaboration This position partners with developers, technology specialists, and integrated teams throughout PMG’s worldwide operations. Regular interaction with colleagues across different disciplines and regions is part of the day-to-day work.

Join Psicro as a Senior Clinical Research Associate and embark on a rewarding career where you will play a crucial role in the advancement of medical research. In this position, you'll be responsible for overseeing clinical trials, ensuring compliance with regulatory standards, and contributing to the successful execution of research protocols.

At Appian, our core values of Intensity and Excellence shape our identity. We uphold high standards in all our endeavors, ensuring that our work is conducted with diligence and quality. We face every challenge with determination and commitment, holding ourselves accountable to deliver outstanding results. By joining Appian, you become part of a dedicated team focused on achieving ambitious goals collectively.We are passionate about technology—both in creating it and utilizing it. Joining the Appian CIO team offers you the chance to learn in a collaborative environment that prioritizes personal and professional development. Our mission is to transform the way people work by simplifying the Appian platform, enabling our customers to flourish.Our Solution Engineering team is committed to exceptional customer service. We seek an Associate Solution Engineer, a versatile technical professional eager to explore how things function. In this role, you will become proficient in the intricacies of the Appian platform and gain comprehensive experience that will aid your technical career. You will engage with all facets of the Appian platform—from data analysis to innovative problem-solving—addressing complex technical challenges while alleviating our customers' concerns.This position is based at our Mexico City office in Coyoacan. Appian embraces an in-person collaboration culture, which we believe is essential to our mission of excellence. Employees in this role are expected to work in the office five days a week to nurture this culture and ensure our continued success through shared ideas and teamwork. We believe that being present in the office fosters greater opportunities to collaborate and celebrate the exceptional individuals at Appian.

PMG seeks a Senior Associate, Paid Social Marketing to join its Mexico City team. This position centers on developing and managing paid social media campaigns for major brands, working alongside strategists, creatives, data analysts, and technologists. Role overview This role focuses on paid social marketing, where collaboration is key. Team members contribute ideas, analyze data, and help craft campaigns that drive measurable results. The environment encourages sharing knowledge and supporting one another to achieve client goals. Team culture PMG values open communication and mutual respect. Team members are empowered to contribute and grow professionally. New perspectives are welcomed, and each person is encouraged to bring creative solutions to the table. Location This position is based in Mexico City, Mexico. About PMG PMG is a global independent marketing services and technology company recognized by Ad Age and Fast Company for its workplace culture and innovation. The company partners with well-known brands such as Apple, Nike, Sephora, Experian, and Whole Foods, delivering marketing results in over 85 countries. PMG’s proprietary operating system, Alli, supports its digital solutions for clients.

Join the Customer Team at TRACTIANAt Tractian, our Customer Success team plays a pivotal role in ensuring client satisfaction and maximizing the lifetime value of our partnerships. We specialize in deepening relationships with existing customers, expanding product offerings, and fostering a culture of trust and collaboration. Our esteemed Enterprise clients include industry giants such as Hyundai, Bosch, CEMEX, Bimbo, and PepsiCo. As a member of our team, you will engage directly with clients to understand their unique challenges and develop tailored solutions that enhance their maintenance processes.Key ResponsibilitiesIn your role as a Senior Customer Success Engineer, you will be responsible for delivering exceptional technical support and strategic guidance to our enterprise clients. You will collaborate closely with clients to ensure our solutions effectively meet their technical requirements, driving account growth, client retention, and overall satisfaction.

Join PMGRecognized by Ad Age as one of the Best Places to Work for 11 consecutive years and featured in Fast Company as a Best Workplace for Innovators since 2022, PMG is an independent marketing services and technology firm committed to inspiring individuals and brands to realize their potential. We leverage a unique blend of business strategy, innovative media, and our proprietary operating system, Alli, to provide state-of-the-art digital solutions and transformative media strategies.With a dynamic team of over 900 professionals worldwide, our collaboration with leading brands such as Apple, Nike, Sephora, Experian, and Best Western spans across more than 85 countries.Collaborative Work EnvironmentAs a Senior Associate in our Creative Motion Design team, you will infuse energy, clarity, and dynamism into concepts that facilitate meaningful brand connections. Collaborating with motion designers, art directors, strategists, and producers, you will create purposeful and polished visual content tailored to modern audience engagement across various mediums including broadcasting, social media, and marketing.You will work closely with designers, UX/UI experts, video production teams, and client-facing groups to transform innovative ideas into captivating visual narratives. Our team values curiosity, craftsmanship, and fresh perspectives, embracing new tools, emerging technologies, and creative experimentation to continuously elevate our work.Your Responsibilities• Design and animate captivating motion graphics that enhance media presentations, digital content, social storytelling, and branded experiences across various platforms.• Lead motion design projects from initial concept to final delivery, shaping brainstorming sessions, storyboards, design processes, and execution.• Develop high-quality 2D and 3D animations that bring ideas to life and support impactful visual storytelling across digital, video, and interactive formats.• Convert scripts, briefs, and creative direction into engaging motion graphics that resonate with target audiences.

jobgether is hiring a Senior Data Engineer based in Mexico. This position focuses on designing and implementing data solutions that support business goals and improve how the company uses information. Role overview The Senior Data Engineer will work closely with colleagues from different teams to understand data needs, build reliable data pipelines, and maintain high data quality across multiple platforms. The work involves analyzing requirements, optimizing workflows, and supporting the development of advanced analytics. What you will do Design and implement data architectures that meet business and technical requirements Develop and maintain efficient data pipelines Collaborate with cross-functional teams to gather and clarify data needs Monitor and improve data quality across systems Contribute to projects that advance the company’s use of analytics Requirements Experience in data engineering and architecture Ability to build and optimize data workflows Strong analytical and problem-solving skills Comfort working with teams across different functions

Join Segula Technologies as a Senior Cost Engineer, where you will play a crucial role in managing and analyzing project costs, ensuring financial efficiency across our engineering projects. You will collaborate with cross-functional teams to develop cost estimates, monitor project budgets, and provide strategic advice to optimize resource allocation and improve overall project profitability.

About CrunchyrollFounded by anime enthusiasts, Crunchyroll is dedicated to delivering the rich art and culture of anime to a vibrant community. We cater to over 100 million dedicated anime and manga fans across more than 200 countries and territories, helping them connect with the captivating stories and beloved characters they cherish. Whether through online streaming, theatrical releases, gaming, merchandise, or live events, we are driven by our passion for anime content.Join our dynamic team and help us shape the future of anime!Crunchyroll, LLC operates as a joint venture between Sony Pictures Entertainment in the US and Aniplex, a subsidiary of Sony Music Entertainment in Japan, both entities under the umbrella of Sony Group Corporation based in Tokyo.About the RoleWe are assembling a new Partner Reliability Engineering (PRE) team dedicated to proactively ensuring the health and quality of our living room device ecosystem and integrated partner payment systems. Our mission is to identify and rectify issues before they impact our customers by leveraging data, automation, and close collaboration with internal teams and global partners.This position is perfect for a multifaceted engineer who thrives in operational settings, enjoys diving into data, and is passionate about creating tools that enhance system observability and reliability. You will operate at the intersection of site reliability engineering, analytics, automation, and external partner support, ensuring our users enjoy a flawless experience every time they hit "play." What You Will Be DoingLead incident response, on-call support, and mitigation for device and payment-related issues in production environments.Develop and enhance monitoring, alerting, and triage tools to maximize detection and resolution times.Analyze data to detect anomalies, establish performance baselines, and uncover patterns that enhance quality.Create automations, internal tools, and efficient data pipelines to support operational workflows and observability.Collaborate with engineering, product, and analytics teams to implement systemic fixes and learn from postmortems.Engage directly with external partners (e.g., Smart TV and device manufacturers, ISPs, payment providers) to investigate and resolve ecosystem issues.Effectively communicate with both technical and non-technical stakeholders.

Harness is an innovative leader in the AI Software Delivery Platform industry, founded by the visionary technologist Jyoti Bansal, who previously founded AppDynamics, acquired by Cisco for a staggering $3.7 billion. With approximately $570 million raised in funding and a valuation of $5.5 billion, Harness is backed by some of the world's leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures. As AI technology evolves and accelerates code generation, the bottleneck has shifted to subsequent processes such as testing, deployments, application security, reliability, compliance, and cost optimization. Harness bridges this gap by integrating AI and automation into what we call the 'outer loop,' empowering teams to deliver software more rapidly while ensuring security and governance throughout the delivery lifecycle.The Harness Platform leverages Harness AI and the Software Delivery Knowledge Graph to provide deep contextual insights and intelligent automation across the software delivery lifecycle, embedding governance and policy-driven controls throughout.In the past year alone, Harness has facilitated over 185 million deployments, 82 million builds, 18 trillion flag evaluations, 8 million security scans, 9.1 billion optimized tests, 3 trillion protected API calls, and managed $2.8 billion in cloud expenditures. Our solutions have enabled esteemed clients like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve a remarkable 10x efficiency in DevOps.With a diverse global team spread across 14 offices in 25 countries, Harness is at the forefront of revolutionizing AI software delivery. We are actively seeking extraordinary talent to join us in this exciting journey.

Join adlook as the Director of Client Development, where you will play a pivotal role in enhancing client relationships and driving commercial growth. You will lead a dynamic team focused on developing strategies that foster client engagement and satisfaction.Your expertise will help shape our approach to client development, ensuring that we not only meet but exceed client expectations. This position offers an exciting opportunity to influence the direction of our client services and contribute to our overall success.

Join SpotOn as a Client Operations Specialist, where you will play a crucial role in ensuring exceptional service delivery to our clients. You will manage client inquiries, streamline operations, and collaborate with various teams to enhance the client experience. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering solutions that meet client needs.

Join Truelogic as a Senior Data Engineer and take your career to new heights! In this pivotal role, you will be responsible for designing, implementing, and maintaining robust data pipelines and architectures that support our cutting-edge technology initiatives. Your expertise will drive data-driven decision-making and enhance our business intelligence capabilities.We are seeking a talented professional who thrives in a fast-paced environment and is passionate about big data technologies. You will work closely with cross-functional teams to optimize data flow and ensure data accuracy across various platforms.