Remote Bilingual Client Success Agent (Spanish & English)

Join The Credit Pros for an Exciting FULL-TIME REMOTE OPPORTUNITY!Elevate Your Career in the Dynamic Credit Repair Industry!Are you ready to propel your career forward? At The Credit Pros, we believe that diverse perspectives fuel innovation and success. We welcome passionate and driven individuals who are eager to learn and embrace new challenges. If you’re looking to be part of a team that values hard work and fun, your future with TCP awaits!Company Overview:The Credit Pros is a prominent national leader in credit repair, committed to assisting clients in removing negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission goes beyond repair; we empower our clients by educating them on the credit system and enabling them to enhance their financial health. As an Inc. 5000 company, we are at the forefront of industry advancement, dedicated to creating a remarkable workplace that positively influences the lives of both our clients and employees. Our commitment to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a distinguished Smart CEO Magazine Corporate Culture Award.Role Summary:As a bilingual (Spanish & English) Client Success Agent, you will be instrumental in driving client satisfaction and contributing to retention and revenue growth goals. You will provide phone-based support to clients from the comfort of your home, addressing product and platform issues, as well as account and billing inquiries. Your effective communication skills and customer-first mindset will be key in empathetically collaborating with TCP’s customers to resolve their concerns.Key Responsibilities:Respond to customer inquiries through phone, email, and chat in accordance with standard operating procedures.Utilize TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.Escalate and assign issues to appropriate departments as necessary.Document, review, and follow up on customer requests and resolutions.Research and provide accurate solutions to customer issues.Maintain and update customer records during interactions.Meet key performance indicators for client engagement, call quality, and occupancy rates.Address inquiries related to collections and billing, including payment plans, account balances, and overdue payments.Clarify billing charges, generate statements, and process adjustments.Manage service cancellations while implementing retention strategies.Complete training on cancellations and apply retention techniques as a core part of your responsibilities.

Job Title: Bilingual Intake SpecialistJob Type: Long-term, full-time contractorWorkplace: Fully RemoteAt HireHawk, we specialize in bridging the gap between exceptional global talent and leading U.S. companies. Our mission is to empower candidates to elevate their careers while providing our clients with dedicated, remote-ready professionals who contribute effectively from day one.We are seeking a meticulous and compassionate Bilingual Intake Specialist to serve as the initial point of contact for potential clients. In this pivotal role, you will manage incoming inquiries, collect essential information, and facilitate a seamless intake process. Your efforts will significantly influence clients' first impressions of our organization.Key Responsibilities:Manage inbound communications via calls, emails, and chat from prospective clientsConduct initial intake interviews and collect pertinent informationAccurately document client information in our CRM or internal systemsEvaluate inquiries and assign cases to the appropriate teamFollow up with leads to ensure the intake process is completedMaintain a high standard of professionalism and empathy in all interactionsAchieve response time and conversion KPIs

About EverService Holdings, LLC: At EverService, we are committed to empowering businesses globally through our comprehensive tech-enabled solutions. From digital marketing and website design to 24/7 answering services and IT support, we cater to companies of all sizes. Our end-to-end solutions, especially tailored for the legal, medical, home services, retail, and technology sectors, are seamlessly integrated with clients' operational systems. Our mission is to help clients elevate their brand visibility, drive qualified leads, and ultimately increase their revenue.Position Overview:We are on the lookout for a meticulous and client-centric Client Success Coordinator to enhance our legal marketing team. This role is perfect for an individual who thrives in a dynamic, collaborative setting and is dedicated to providing exceptional service. You will be instrumental in guiding clients through the entire engagement process— from onboarding and communication to content management and project execution—while collaborating closely with various internal teams to ensure smooth delivery and sustained client satisfaction. A background in digital marketing or website development is advantageous, but a strong customer-first approach and exceptional organizational skills are paramount.Key Responsibilities: Client Relationship Management: Act as a dedicated advocate for clients, managing communications, addressing client needs, and fostering strong, trusting relationships. Project Coordination: Assist in the execution of web development and marketing projects by understanding client processes and collaborating with internal teams like SEO and development. Content & Website Management: Support content uploads, image management, and WordPress tasks to guarantee seamless project delivery. Customer Onboarding & Growth: Collaborate with the sales team to onboard new clients, pinpoint growth opportunities, and promote long-term customer success. Team Collaboration: Enhance communication and teamwork across departments to improve service delivery and client satisfaction. Client Support: Resolve client issues and ensure requests are managed promptly and effectively, contributing to favorable project outcomes.

SupportYourApp partners with leading tech brands to deliver secure customer and technical support in more than 60 languages. With a presence in over 30 countries, the company serves SaaS, software, and hardware clients across a range of sectors. Role overview This Bilingual Customer Support Consultant position is remote, based in Mexico City, and open to candidates across LATAM. The team values a multicultural environment and a People First management style. Working from home, team members have the chance to develop new skills and pursue ambitious goals while supporting clients worldwide. Main responsibilities Provide customer support through phone, chat, and email channels Respond to questions about check-ins, access issues, and troubleshoot incidents such as A/C problems or neighbor complaints Help manage the support ticket backlog and work toward timely resolutions Build and sustain strong relationships with customers Stay updated on new support tools and technologies Handle sensitive customer data with care and confidentiality Apply current customer satisfaction practices Maintain a thorough understanding of client solutions and meet established KPIs Assist internal teams as they navigate operational challenges Requirements Native Spanish speaker Comfortable working remotely Interest in supporting global clients in a professional, people-focused setting

About Doctoralia Doctoralia’s mission is to humanize healthcare through technology. As a leading SaaS platform in Mexico’s medical sector, Doctoralia connects millions of patients with specialists and helps transform clinical practice into a more efficient, patient-focused digital experience. Role Overview The Customer Success Inbound Agent serves as a strategic partner to healthcare professionals, supporting their success and business growth. This role is the first point of contact for new clients, guiding them through adopting Doctoralia’s digital solutions and ensuring a positive experience from the start. The focus is on building strong, lasting relationships and helping doctors get the most value from the platform. What You Will Do Handle incoming requests from new clients, offering tailored guidance to understand their goals and needs. Lead the onboarding process so users can make the most of the platform’s features from day one. Serve as the main contact for clients: answer questions, provide support, and anticipate needs with empathy and speed. Track how clients use the platform by monitoring key metrics and use data to spot areas for improvement or where intervention is needed. Work closely with sales and product teams to share feedback on client experiences and help improve processes and services. Location This position is based in Mexico City.

OVERVIEWAre you a search engine aficionado with a knack for pinpointing information swiftly? Do you often anticipate what others will say before they finish? If so, we invite you to leverage your expertise in a distinctive role!Welocalize is looking for fluent Spanish (Mexico) speakers to join our team as Search Quality Raters and contribute to enhancing our client's project.In this role, you will apply your understanding of user intent to enhance the online search experience. Your primary responsibility will be to provide both subjective and objective assessments according to established project guidelines. You will be tasked with completing assignments in Spanish (Mexico).This position offers flexibility, allowing you to set your own hours to meet weekly targets. Please note that support will only be available from the project management team during business hours (Monday-Friday, 9:00 AM - 5:30 PM Pacific).Project DetailsJob Title: Search Quality RaterLocation: Remote, Mexico-basedHours: Minimum 10 hours per week, up to 20 hours per week; establish your own scheduleStart date: ASAPEmployment Type: Freelance/Independent ContractThis position is dependent on project needs, and weekly hours may vary.

The Customer Success Agent for the LATAM region plays a key role in supporting customers and ensuring their satisfaction. Based in Mexico City, this position centers on building strong relationships and responding to customer inquiries with care. What you will do Communicate directly with customers throughout Latin America Address questions and resolve concerns promptly Work to provide a positive experience and maintain ongoing relationships Who succeeds in this role Proactive problem-solvers who take initiative Strong communicators, both written and verbal People who enjoy helping others and building trust This role focuses on customer support and relationship management for Jobs for Humanity in the LATAM market.

SimplePractice creates software for health and wellness professionals, helping practitioners manage their businesses from training to licensure. The platform is designed to streamline administrative tasks, connect providers with new clients, and allow practitioners to dedicate more time to client care. Role overview The Customer Success Specialist is part of a team focused on supporting SimplePractice users. This hybrid position is based in Mexico City and is full-time and hourly (non-exempt). The role centers on helping practitioners and their clients, handling a variety of customer interactions across phone, chat, and email. Some weekends and evenings are required, especially during busy periods when overtime may be available. What you will do Respond to inbound questions about SimplePractice features via phone, chat, and email. Reply to all support emails within 60 minutes, aiming for faster response times when possible. Route specific support requests to the appropriate Customer Success team members. Offer live chat support during business hours. Arrange and join live screen-sharing sessions and phone calls with customers. Apply problem-solving skills to investigate and resolve complex customer issues. Identify patterns in support requests and proactively address recurring concerns. Escalate product-related issues to Technical Support Specialists as needed. Help support conversion goals by conducting onboarding calls with customers during their free trial. Work schedule This position requires flexibility to work outside traditional hours, including weekends and evenings, to provide timely support for customers throughout the week.

About UsAt Doctoralia, we are committed to humanizing healthcare experiences through innovative technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient and patient-centered digital experience.We are on the lookout for a passionate and strategic Farming Customer Success Specialist to play a pivotal role in the continued success and satisfaction of our specialists.Role OverviewAs a Farming Customer Success Specialist, you will serve as a strategic partner to our clients, enhancing long-term relationships and maximizing the value of our solutions. Your mission will include identifying expansion opportunities, fostering loyalty, ensuring contract renewals, and contributing to the sustainable growth of each office or clinic.Key ResponsibilitiesManage and strengthen relationships with your client portfolio, ensuring high satisfaction levels and fostering loyalty to our platform.Identify opportunities for upselling and cross-selling, presenting new or additional solutions that provide real value to each specialist.Implement strategies for contract renewal or expansion, anticipating needs and mitigating churn risks.Analyze key usage and performance metrics (KPIs), generating insights that allow for personalized action recommendations to maximize client success.Act as a proactive point of contact, providing ongoing support, resolving inquiries, and ensuring effective and constant communication with specialists.Professional ProfileExperience: 1 to 2 years in Customer Success or Account Management (KAM), managing high-volume portfolios (100-150 clients).Tech DNA: Thrive in Startup, Marketing, or Advertising environments.Data-Driven: Proficient in reading data, analyzing Google Ads campaigns, and using data to narrate a success story.Tech Stack: Familiarity with relevant tools and technologies.

As a Customer Success Manager at Shiji Group, you will play a pivotal role in ensuring our clients achieve their desired outcomes through effective use of our solutions. You will act as a trusted advisor, guiding clients throughout their journey and driving product adoption.Your responsibilities will include managing client relationships, identifying opportunities for growth, and working collaboratively with cross-functional teams to deliver exceptional service and support. We are looking for an individual who is passionate about customer success and has a proven track record in fostering strong client relationships.

Join our dynamic team at Catapult Sports as a Customer Success Specialist. In this pivotal role, you will be responsible for ensuring our clients achieve their desired outcomes while using our innovative sports technology solutions. Your expertise will help drive customer satisfaction and retention, making you an essential part of our mission to enhance athletic performance.As a Customer Success Specialist, you will work closely with clients, providing guidance and support to help them maximize the value of our products. You will engage in proactive communication, identify potential issues, and collaborate with internal teams to deliver exceptional service.

Join the Customer Team at TRACTIANAt Tractian, our Customer Success team plays a pivotal role in ensuring client satisfaction and maximizing the lifetime value of our partnerships. We specialize in deepening relationships with existing customers, expanding product offerings, and fostering a culture of trust and collaboration. Our esteemed Enterprise clients include industry giants such as Hyundai, Bosch, CEMEX, Bimbo, and PepsiCo. As a member of our team, you will engage directly with clients to understand their unique challenges and develop tailored solutions that enhance their maintenance processes.Key ResponsibilitiesIn your role as a Senior Customer Success Engineer, you will be responsible for delivering exceptional technical support and strategic guidance to our enterprise clients. You will collaborate closely with clients to ensure our solutions effectively meet their technical requirements, driving account growth, client retention, and overall satisfaction.

Are you ready to take your career to the next level with a dynamic boutique wealth management firm? We are seeking a dedicated and enthusiastic Client Operations Specialist to join our remote team. In this pivotal role, you will be the first point of contact for client inquiries, managing account administration and custodial processes with esteemed partners like Charles Schwab and Fidelity. You will play a crucial role in supporting our advisors and ensuring an exceptional client experience in a collaborative, high-touch environment. If you have a background in financial planning or RIA experience, we want to hear from you!As a Client Operations Specialist, your primary responsibilities will include:Acting as the principal contact for client service and operational inquiries, addressing questions regarding accounts, paperwork, and custodial processes.Processing and managing account openings, transfers, maintenance requests, and cash movements for a seamless client experience.Assisting financial advisors with account administration and client follow-ups to enhance service delivery.Liaising with custodians to resolve issues efficiently while maintaining operational excellence.Ensuring compliance standards are met while providing polished, professional service.

Join Varicent as a Customer Success Manager in a pivotal role driving growth and ensuring our clients achieve maximum value from our solutions. As a remote position based in Mexico, you will be at the forefront of our customer engagement strategy, fostering strong relationships and facilitating product adoption.

Join our dynamic team as a Senior Linguist specializing in Latin American Spanish. In this pivotal role, you will be responsible for ensuring the highest quality of linguistic services, contributing to various projects that require your expertise in translation, localization, and cultural adaptation. You will work closely with cross-functional teams to deliver exceptional language solutions that resonate with our diverse clientele.

Join Welocalize as an AI Content Evaluator, where you will play a crucial role in enhancing the quality of AI-generated content. We are seeking individuals fluent in Spanish with a keen eye for detail and a passion for language. This is an exciting opportunity to contribute to innovative AI solutions in a collaborative and dynamic environment.

Welcome! We are Fever, a pioneering tech platform reshaping the landscape of culture and live entertainment.Our goal? To democratize access to culture and entertainment globally. By leveraging our cutting-edge technology and data-driven strategies, we're transforming how audiences connect with live entertainment. Every month, our platform reaches over 300 million people across more than 40 countries, introducing them to unforgettable experiences while empowering event creators with tools to innovate, scale, and engage new audiences.Our accomplishments? Collaborations with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, alongside presenting internationally acclaimed experiences, all supported by prominent global investors! Quite impressive, right? To further our mission, we seek driven individuals with a proactive mindset eager to shape the future of entertainment!Are you ready to be a part of this exciting journey?Now, let’s explore this role and your contributions to Fever’s mission.

Join our team as an AI Data Specialist to enhance the quality of AI-generated content in Spanish (Mexico). Job Type: FreelanceLocation: Remote WorkWork Schedule: Part-time - 10+ hours per week, with flexible hours.Start Date: ImmediateDuration: To Be ConfirmedCompensation: Varies by location Help Shape the Future of AIIf you are a student, recent graduate, stay-at-home parent, gig worker, or professional looking for flexible remote work opportunities, this role is for you. Contribute to the development and safety of cutting-edge AI models! ResponsibilitiesYour duties will include:- Conducting data collection, evaluation, and annotation.- Performing pairwise comparisons.- Executing counting tasks.- Tagging and labeling objects across various content types such as audio, video, images, and collected data. Qualifications- Spanish Fluency: Native-level proficiency in Spanish (Mexico).- English Proficiency: Fluent or advanced (B2–C2 levels).- AI & Data Skills (Preferred): Experience in machine learning, data collection, preprocessing, evaluation, quality assurance, and annotation. What We Offer- Flexible work schedule- Opportunity for additional income- Prompt payments- Suitable for students, part-time workers, and stay-at-home parents

Overview:Are you a savvy online researcher with a knack for extracting relevant information using minimal keywords? Do you aspire to shape the future of artificial intelligence and search technology? If so, we invite you to become a vital part of our team!As a Search Engine Evaluator for RWS, you will assess and analyze how our clients' search engines perform during everyday searches conducted by real users. Your expertise will contribute significantly to refining AI-driven data, aiming to enhance the online search experience for countless users. About You:- Naturally curious with a genuine interest in the evolution of AI technology.- Exceptional online research and analytical skills.- Thrive in a dynamic work environment.- Committed to maintaining high standards of quality and accuracy.- Self-motivated with the discipline to adhere to deadlines, even while working from home.- Capable of critical thinking and assessing information for relevance and significance.Flexible, Part-Time Job Overview:Language Proficiency: English and Spanish (Mexico)Location: Mexico (Remote Work)Schedule: Flexible hours, averaging 15 hours weekly (up to 30 hours).Compensation: Up to $6 USD/hourWho Should Apply: This role is perfect for freelancers, students, stay-at-home parents, or anyone seeking flexible remote work opportunities to contribute to AI model improvements. No prior experience is necessary.Role Description: Join RWS Group as a Search Engine Evaluator to improve search engine results. Your feedback on text, audio, images, and videos will help refine AI data utilized by leading search engines, social media platforms, streaming services, and more.

Introducción¿Eres un experto en el uso de buscadores? ¿Puedes encontrar lo que buscas con solo unas pocas palabras clave? Welo Data busca un evaluador de calidad de anuncios de habla española, ubicado en México, para colaborar en un emocionante proyecto con uno de nuestros clientes.Utilizarás una herramienta web exclusiva para evaluar anuncios en los motores de búsqueda de acuerdo con las pautas del proyecto.