Reliability Operations Engineer - Remote (Mexico)

At Serve Robotics, we are revolutionizing urban mobility with our innovative sidewalk robot, which embodies our vision for a future where deliveries are efficient and accessible. This technology is designed to alleviate street congestion, expand delivery reach, and support local businesses.Our fleet has successfully engaged customers, merchants, and pedestrians across major US cities such as Los Angeles, Miami, Dallas, Atlanta, and Chicago, transforming the delivery landscape. We are on the lookout for passionate individuals eager to elevate robotic deliveries from a novel concept to an everyday reality.About UsWe are a team of experienced professionals from the tech industry, specializing in software, hardware, and design. Together, we are committed to building a future that harnesses robotics, machine learning, and computer vision to solve real-world challenges while prioritizing end-user experience. Our agile and diverse team thrives on collaboration and respect, believing that the best solutions come from working together.As a Reliability Operations Engineer, you will enhance the operational reliability of our robotic and cloud systems. Your role will involve managing Tier 2 escalations, refining operational workflows, and conducting technical investigations during daytime hours in your region. You will collaborate closely with senior engineers, product teams, and Site Reliability Engineers (SREs) to tackle issues, improve processes, and ensure system robustness. You will play a vital role in incident response, providing timely updates and effective coordination across teams.

At Serve Robotics, we are transforming urban mobility with our innovative sidewalk robot, which embodies our vision for a future where deliveries are efficient and accessible. Our robots are designed to navigate congested streets, making deliveries available to a broader audience and supporting local businesses.The Serve fleet has been successfully delivering joy to merchants, customers, and pedestrians across major cities like Los Angeles, Miami, Dallas, Atlanta, and Chicago. We are looking for passionate individuals who can help evolve robotic deliveries from a fascinating novelty to a seamless, everyday occurrence.About UsWe are a team of seasoned professionals from the tech industry, specializing in software, hardware, and design, united in our mission to create the future we envision. Our focus is on addressing real-world challenges using robotics, machine learning, and computer vision, all while ensuring an exceptional user experience. Our diverse and agile team thrives on collaboration and respect, believing that complex problems are best solved together.Role OverviewAs the Senior Reliability Operations Engineer, you will be pivotal in enhancing operational reliability across our regional operations. You will oversee incident response, manage escalations, and provide Tier 2 support for both robotic and cloud systems. This role involves developing and refining runbooks, automations, and operational processes, working closely with product engineering and Site Reliability Engineers (SREs). You will act as the regional incident lead, ensuring timely resolution of issues and clear communication with all stakeholders.Your ResponsibilitiesAct as the primary incident lead during your region's operational hours, coordinating technical investigations, centralizing communication, and engaging relevant engineering and SRE teams for escalations.Address escalations from Tier 1 support, utilizing runbooks, metrics, logs, and system diagnostics to troubleshoot and resolve issues or escalate to Tier 3 as necessary.Create and maintain runbooks, workflows, and operational documentation to ensure consistent responses to recurring issues, collaborating with product teams to enhance coverage over time.Develop, maintain, and enhance automation scripts and tools to streamline common remediation processes, improving response times and minimizing manual operational tasks.Utilize metrics, logs, and tracing tools (like Grafana/Prometheus, GCP Monitoring, OpenTelemetry) to proactively identify issues, validate system behavior, and drive continuous improvement in detection methods.

Doctoralia connects patients and healthcare specialists across Mexico through its digital platform. The company’s SaaS tools aim to make clinical practice more efficient and patient-focused for medical professionals and their teams. Role overview The Operations Support Specialist coordinates and improves daily operations at Doctoralia’s Mexico City office. This position works with both internal teams and external clients, handling a mix of administrative tasks, incident resolution, and process improvement initiatives. What you will do Assist internal teams with daily operations, ensuring workflows remain efficient and incidents are resolved quickly. Update and maintain databases, reports, and documentation, keeping all information accurate and confidential. Identify areas where operational procedures can be improved and suggest practical solutions to increase efficiency. Coordinate with suppliers and various internal departments to meet deadlines and maintain service quality. Track key operational metrics and share insights to support business decisions. Requirements 1 to 2 years of experience in operations, administration, or support roles, including administrative work and incident management. Comfort working in startup, marketing, or advertising environments. Familiarity with Jira, Salesforce, CRMs, or similar operational management platforms. Strong organizational skills, a proactive mindset, and effective problem-solving abilities.

About CrunchyrollFounded by anime enthusiasts, Crunchyroll is dedicated to delivering the rich art and culture of anime to a vibrant community. We cater to over 100 million dedicated anime and manga fans across more than 200 countries and territories, helping them connect with the captivating stories and beloved characters they cherish. Whether through online streaming, theatrical releases, gaming, merchandise, or live events, we are driven by our passion for anime content.Join our dynamic team and help us shape the future of anime!Crunchyroll, LLC operates as a joint venture between Sony Pictures Entertainment in the US and Aniplex, a subsidiary of Sony Music Entertainment in Japan, both entities under the umbrella of Sony Group Corporation based in Tokyo.About the RoleWe are assembling a new Partner Reliability Engineering (PRE) team dedicated to proactively ensuring the health and quality of our living room device ecosystem and integrated partner payment systems. Our mission is to identify and rectify issues before they impact our customers by leveraging data, automation, and close collaboration with internal teams and global partners.This position is perfect for a multifaceted engineer who thrives in operational settings, enjoys diving into data, and is passionate about creating tools that enhance system observability and reliability. You will operate at the intersection of site reliability engineering, analytics, automation, and external partner support, ensuring our users enjoy a flawless experience every time they hit "play." What You Will Be DoingLead incident response, on-call support, and mitigation for device and payment-related issues in production environments.Develop and enhance monitoring, alerting, and triage tools to maximize detection and resolution times.Analyze data to detect anomalies, establish performance baselines, and uncover patterns that enhance quality.Create automations, internal tools, and efficient data pipelines to support operational workflows and observability.Collaborate with engineering, product, and analytics teams to implement systemic fixes and learn from postmortems.Engage directly with external partners (e.g., Smart TV and device manufacturers, ISPs, payment providers) to investigate and resolve ecosystem issues.Effectively communicate with both technical and non-technical stakeholders.

Join ALTEN Mexico as a Junior Java Developer and become an integral part of our team dedicated to engineering and technology solutions. You will engage in innovative projects across diverse industries, including Automotive, Energy, Aeronautics, Banking, Telecommunications, and more.In this role, you will be accountable for the development, integration, and modernization of software tools essential for validation and automation processes.The position necessitates a strong technical grasp of Java, backend architectures, integration with DLLs (JNI/JNA), validation flow automation, communication between heterogeneous tools, and connection with NI or dSPACE platforms. Additionally, you will ensure delivery quality by adhering to best development practices, testing, documentation, and traceability via GitHub and Rally.

Join our dynamic team at Coupa Software as a Senior Site Reliability Engineer. In this pivotal role, you will be responsible for ensuring the reliability and performance of our cloud-based infrastructure while driving innovative solutions to optimize system operations.Your expertise will help shape our development processes, enabling us to deliver a seamless experience for our customers. If you are passionate about cloud technologies and have a strong background in systems engineering, we would love to hear from you.

As Scale AI continues to expand its product offerings and customer reach, we are on the lookout for talented Site Reliability Engineers to oversee and enhance our physical infrastructure, which comprises robotic stations, servers, computing devices, and network systems. In this pivotal role, you will ensure that our technical facilities operate seamlessly while managing resource allocation and providing direct support to remote engineering teams. These engineers will acquire an in-depth understanding of our physical infrastructure and technical setups, enabling them to efficiently install, configure, and maintain essential systems as required. A key responsibility of this position will involve coordinating access to shared technical resources and acting as the primary on-site liaison for remote engineers who require physical adjustments, transforming current manual coordination processes into a more streamlined and effective workflow. Your key responsibilities will include: Installing, configuring, and maintaining on-site robotic stations and associated technical equipment. Managing and maintaining server infrastructure, workstations, and computing resources within our facilities. Overseeing network installations, including routers and cabling systems. Coordinating access to technical facilities, ensuring a structured schedule and orderly use of shared resources. Establishing and enforcing safety protocols and usage guidelines for technical facilities. Providing hands-on assistance to remote engineers, executing physical changes and configurations as requested. Troubleshooting hardware, network, and connectivity issues to minimize operational disruptions. Documenting infrastructure configurations, modifications, and maintenance procedures for knowledge retention and transfer. Identifying maintenance requirements and capacity limitations proactively to avert issues before they occur. Promoting standardization and collaboration across various teams to optimize facility usage.

ALTEN México is a leading engineering company that delivers innovative and efficient solutions in technology projects and product development. Our team consists of over 600 dedicated professionals committed to providing services across various industries, including automotive, energy, aerospace, banking and insurance, telecommunications, multimedia, and railways.We value talent at ALTEN México and are seeking an Automation Tester to join our dynamic team.As an Automation Tester, you will be responsible for ensuring the quality and integrity of software through the design, development, execution, and maintenance of both automated and manual tests. This role requires a blend of programming, analysis, in-depth debugging, and working with technical documentation in complex validation environments.

JumpCloud seeks a Sales Engineer to work remotely from Mexico City, supporting clients throughout Mexico. The role centers on helping customers understand and adopt JumpCloud’s solutions, working alongside the sales team to ensure a smooth experience from first contact through onboarding. Key responsibilities Deliver tailored product demonstrations that address each client’s needs Answer technical questions and clarify how JumpCloud’s products work Translate technical details into practical, accessible explanations during the sales process Guide new customers through onboarding to help them get started successfully What helps in this role Technical background with the ability to explain complex ideas in simple terms Experience supporting sales teams or working in client-facing technical positions Strong communication and problem-solving skills Location This remote role is based in Mexico City, Mexico.

ALTEN México is seeking a Senior Ariba Consultant (Certified) to join our dynamic team immediately for an exciting project. The ideal candidate will possess robust experience in implementing Ariba Strategic Sourcing (Sourcing, SLP, Contracts) and Ariba Network. This role requires strong technical skills for configuration and functional validation, as well as the ability to collaborate effectively within multidisciplinary teams in fast-paced environments.Main ResponsibilitiesDevelop functional designs, workbooks, and technical documentation.Configure and validate features of Ariba Strategic Sourcing (Sourcing, SLP, Contracts) and Ariba Network.Conduct testing and provide support during production releases.Document processes and ensure quality assurance in functional deliverables.Collaborate with internal IT and business teams to ensure proper implementation of solutions.

ALTEN Mexico is on the lookout for a talented Senior Frontend Web Developer specializing in React. The ideal candidate will possess extensive experience in crafting modern, efficient, secure, and maintainable web applications, translating product vision into engaging and user-friendly web experiences for clients in the financial sector.Main ResponsibilitiesDevelop web applications using React, ensuring performance, security, and maintainability.Convert requirements and designs into functional interfaces that enhance user experience.Deliver software adhering to quality standards and best practices.

About Us SharkNinja is a globally recognized product design and technology firm that offers a diverse range of highly-rated lifestyle solutions, enhancing the everyday lives of consumers across the globe. With two leading brands, Shark and Ninja, we have established a remarkable history of launching disruptive innovations in the market, continuously developing consumer products that have expanded our presence across various categories, leading to substantial growth and increased market share. Based in Needham, Massachusetts, our dedicated team of over 4,100 associates ensures that our products are accessible through major retail channels, both online and offline, as well as through distributors worldwide.  About the RoleThe Sales Operations Specialist plays a crucial role in supporting the daily operational functions that drive sales performance for designated retail accounts. This position encompasses demand planning, inventory management, purchase order execution, point-of-sale (POS) trend analysis, trade spend management, and the continual assessment of business trends and operational performance. The Specialist collaborates closely with internal teams at SharkNinja to monitor business performance, maintain accurate forecasts, and facilitate the execution of essential operational processes.Key ResponsibilitiesAssist with operational tasks related to demand planning, inventory tracking, purchase orders, and sales performance reporting.Generate and maintain weekly business reports that outline trends, risks, and opportunities.Monitor promotional performance in relation to expectations, aiding in future shipment and forecasting strategies.Collaborate with Sales, Demand Planning, and Supply Chain teams to enhance forecasting, inventory planning, and order management.Update and maintain forecasts, pricing, and new product information in internal systems (training provided).Engage in weekly discussions with customer replenishment or planning teams to review recent results and updates.Coordinate order timing and availability with internal supply chain partners.Assist in tracking trade spend and ensure promotional plans are accurately represented in forecasting tools.

Join Clara as the Head of Revenue Operations in Mexico City, where you will play a pivotal role in driving our revenue strategy and operational excellence. Your leadership will be crucial in optimizing processes, enhancing customer experiences, and delivering measurable results. This hybrid role offers the flexibility of working from home combined with in-office collaboration.

About Us SharkNinja is a leading global product design and technology firm, renowned for its diverse range of 5-star rated lifestyle solutions that enhance the lives of consumers worldwide. With two trusted brands, Shark and Ninja, we boast a successful history of pioneering innovative consumer products across multiple categories, significantly boosting our growth and market presence. Our headquarters are located in Needham, Massachusetts, and we proudly employ over 4,100 associates, with our products available through major retailers and online platforms globally. Title: Manager, Mexico DC OperationsReports to: Vice President, Americas LogisticsLocation: Mexico City, Mexico/HybridCompany Background/Culture At SharkNinja, we pride ourselves on being relentless innovators in the housewares sector, paying meticulous attention to detail while prioritizing consumer satisfaction. Our success is built on empowering our employees and embracing opportunities to remain competitive. Our unwavering focus on addressing consumer pain points has cultivated a dedicated following, resulting in consistently high ratings for our products. Our commitment to consumer needs has positioned Shark as a leading brand in vacuum cleaners and Ninja as a top player in kitchen appliances. For more information about SharkNinja, please visit us at: www.sharkninja.com

Join our dynamic operations team at Scale AI as an Operations Specialist, where your primary responsibility will be to enhance revenue through timely and high-quality fulfillment of customer commitments. In this pivotal role, you'll oversee our supply operation funnel by developing and implementing innovative solutions, tools, and processes while collaborating with diverse teams including Customer Operations, Product Operations, and Product Managers.You'll face unique challenges, solving problems that have never been tackled before, and your determination will drive exceptional outcomes. Conducting pilots, tests, and experiments will be part of your daily routine as you devise creative solutions to operational bottlenecks. This role offers a unique blend of operational duties and accountability for critical outcomes, positioning you at the center of Scale’s daily operations.The ideal candidate is resourceful, analytical, empathetic, and results-driven, with the ability to motivate and inspire others.

Role Overview Stripe is hiring a Risk Operations Associate focused on Verifications in Mexico City. This position helps protect the company’s operations by reviewing verification processes, spotting potential risks, and offering insights to strengthen systems and maintain security.

Doctoralia is a SaaS platform in Mexico’s medical sector, connecting patients with healthcare professionals. The company emphasizes digital solutions that put patients at the center of care. Role overview The Sales Trainer in Mexico City focuses on building and delivering training for both new hires and current sales team members. This role helps the sales team grow skills, understand company processes, and improve overall performance. Supporting internal talent development is a core part of this position. Main responsibilities Design and lead training programs for new and existing sales staff. Create materials such as presentations, manuals, guides, and digital resources. Work with team leads and managers to identify areas for training. Evaluate training effectiveness through feedback and assessments. Monitor participant progress and offer coaching as needed. Maintain accurate training records and reports. Update content when company policies, tools, or processes change. Facilitate workshops, group sessions, and individual training sessions. Professional profile Bachelor’s degree in Human Resources, Administration, Psychology, Education, or a related field is preferred. Experience as a Trainer, Instructor, or Training Specialist in sales. Strong communication and presentation skills. Ability to motivate and develop team members. Familiarity with training and learning techniques.

Cubbo is dedicated to revolutionizing urban spaces across Latin America by transforming underutilized real estate assets, such as vacant retail spaces and abandoned shopping centers, into innovative environments tailored for emerging industries, including urban micro-fulfillment centers for e-commerce. About the RoleWe are on the lookout for a dynamic Backend Engineer to join our pioneering team at cubbo. As one of our first hires, you will play a crucial role in shaping our product offerings. Following a successful funding round led by prominent U.S. venture capital firms, we're rapidly expanding our team. The ideal candidate is a proactive, adaptable individual with a proven ability to work collaboratively in a team. As a lead developer, you will take charge of creating new software products and enhancing existing solutions. Your expertise in large-scale applications and frameworks, coupled with excellent communication and leadership skills, will be key to your success in this role.Key ResponsibilitiesLead the development of product features from inception to deployment, including scoping, architecture, coding, testing, and rollout.Collaborate closely with executives, project managers, designers, and fellow engineers to devise solutions to user challenges.Shape the direction of cubbo's product and technology stack.QualificationsMinimum of 4 years experience in software development and product delivery.Proficient in modern programming languages such as Node.js, Ruby, or Python.Experience in designing and developing microservices or distributed systems.Strong expertise in systems and API design.Ability to manage multiple tasks effectively, ensuring organization and prioritization.Excellent written communication skills in English and proficiency in either Spanish or Portuguese, as our team operates remotely and primarily communicates via text.Why Join Us?By joining cubbo, you will become an integral part of a rapidly growing company with ambitious goals. We are committed to our mission and prioritize removing obstacles that hinder our progress. Our work culture is fully remote, with an unlimited vacation policy, reasonable work hours, and flexible schedules, as we believe that our best work emerges when we are well-rested and focused. We value diversity and actively encourage applications from candidates of varied backgrounds and experiences, as we believe that diverse teams foster creativity and innovation.

Join ALTEN México, a leading provider of specialized engineering and technology solutions for the automotive industry, as a Logistics Intern. This role is perfect for students eager to kickstart their professional journey in logistics, supply chain, or industrial engineering, and gain hands-on experience in a fast-paced environment.Your responsibilities will include:Assisting in the coordination of inbound and outbound logistics activities.Monitoring and updating inventory levels.Collaborating with suppliers, transporters, and internal teams to ensure timely deliveries.Supporting the creation of Excel reports and Power BI dashboards.Identifying process improvement opportunities within the department.Documenting procedures and providing general support to the team.

Join Leona: Transforming Healthcare TogetherAt Leona, we are dedicated to empowering individuals to take charge of their health and the health of their loved ones. Our ambitious mission is to revolutionize the interaction between patients and healthcare professionals, ensuring that quality care is accessible regardless of location.Our innovative platform enhances doctor-patient communication through WhatsApp, acting as an AI-driven clinical assistant to automate routine tasks and provide patients with 24/7 access to their healthcare providers.With teams in both San Francisco and Mexico City, our diverse group boasts extensive experience from successful tech companies such as Rappi, Uber, and Modern Fertility. We are proud to be backed by top investors, including General Catalyst and Accel.If you are eager to learn and contribute to building something extraordinary in an early-stage startup, we would love to meet you!The RoleAs a Business Operations Associate based in Mexico City (preferred), you will play a crucial role in shaping our operational strategies and processes to enhance efficiency and scalability.