Regional Head of Business Operations

Position Objective The Regional Head of Business Operations will spearhead the launch, development, and scaling of field operations in their region, focusing on onboarding and activating new solutions for clients. This role will lead the end-to-end execution of the onboarding process, including the delivery and implementation of devices and operational tools, ensuring reliable service, high operational performance, and a quality experience for clients. In the initial phase, this position will have a strong operational and hands-on focus, directly managing field ambassadors, resolving operational incidents, and establishing the necessary processes to scale regional operations. As the operation grows, the role will evolve towards structuring leadership, operational discipline based on KPIs, and coordination with Product and Analytics teams. Main Responsibilities • Launch field operations in the region, establishing processes, operational structure, and execution standards. • Directly manage the B2B Ambassador team during the initial phase of operations, ensuring productivity, operational discipline, and consistency in the field. • Design and build the necessary structure to scale regional operations, defining roles and future layers of supervision. • Oversee the implementation of devices, tools, and solutions for clients, ensuring a professional and reliable experience. • Monitor and manage key indicators such as activation, field productivity, execution quality, and operational goal compliance. • Implement corrective actions when performance indicators require it. • Ensure the correct implementation of processes defined by the Product team in the field. • Collaborate closely with Product, Analytics, and other teams to identify opportunities for improvement in processes, tools, and operational flows. • Analyze operational metrics and generate visibility on regional performance to drive data-driven decision-making.

Join the dynamic team at Binance as a Business Development Operations Specialist focused on the LATAM region. In this role, you will be instrumental in driving business growth and operational excellence. Your expertise will help ensure strategic initiatives are executed effectively, enhancing our market presence across Latin America.

Join Clara as the Head of Revenue Operations in Mexico City, where you will play a pivotal role in driving our revenue strategy and operational excellence. Your leadership will be crucial in optimizing processes, enhancing customer experiences, and delivering measurable results. This hybrid role offers the flexibility of working from home combined with in-office collaboration.

ARQ is a fintech company founded in 2021, focused on simplifying global financial management for Latin Americans. With products that support spending, exchanging, saving, and investing, ARQ serves over 2 million customers throughout the Americas. The team includes professionals from leading fintech and technology backgrounds, united in building a modern and accessible cross-border financial system. Role overview The Head of Growth for Mexico leads ARQ’s growth strategy and operations within the country. This senior leader manages the local profit and loss, acts as ARQ’s representative in Mexico, and serves as a bridge between global teams and the Mexican market. Responsibilities include shaping local strategy, defining the regional product roadmap, and executing marketing campaigns tailored to Mexican consumers. Main responsibilities Represent ARQ in Mexico, building the brand’s presence and reputation through public relations and media engagement. Take ownership of the local P&L: drive user acquisition, revenue growth, margin optimization, and improved unit economics. Establish and nurture relationships with local partners, brand ambassadors, influencers, and affiliates. Lead Above-The-Line marketing efforts across TV, OTT, out-of-home, radio, and other mass media channels to increase brand visibility. Act as the voice of the Mexican market, collaborating with global performance marketing and creative teams to ensure brand consistency and effective localization. Develop scalable processes for sustained growth, and recruit, mentor, and lead the expanding local team. Requirements Minimum 7 years of professional experience, including a senior operational role at a high-growth, VC-backed technology company with full P&L responsibility. Experience at a leading management consulting firm (such as BCG, Bain, or McKinsey) or a top investment bank is highly valued. In-depth knowledge of the Mexican market and consumer behavior. Strong structured problem-solving skills, with the ability to break down complex challenges, act quickly, and communicate clearly. Location This position is based in Mexico City.

About PayJoyAt PayJoy, we prioritize our mission to empower under-served customers in emerging markets, helping them achieve financial stability and success. Our innovative secured credit technology serves as a gateway for new customers to enter the credit system, offering them access to modern financial products like point-of-sale financing and credit cards. Through our services, we not only enhance quality of life but also enable our customers to seize entrepreneurial opportunities and provide a safety net during challenging times. As of 2025, we have transformed the lives of over 18 million customers, leveraging cutting-edge machine learning, data science, and anti-fraud AI to ensure sustainable growth and profitability.Role OverviewWe are seeking a dynamic professional to lead and expand our strategic partner relationships, ensuring exceptional customer satisfaction. You will guide a dedicated team to drive the growth of these key accounts through high-quality, profitable sales. Additionally, you will design, implement, and manage marketing and channel strategies to maximize our reach and growth potential within these channels.

We are seeking an innovative and strategic leader to assume the role of Head of Commercial at Fresha, located in the vibrant city of Mexico City. In this pivotal position, you will spearhead our commercial operations, driving growth and enhancing market presence in the region. Your expertise will be instrumental in formulating and executing comprehensive business strategies, fostering lasting relationships with partners, and leading a dynamic team to achieve exceptional results.

Join Leona: Transforming Healthcare TogetherAt Leona, we are dedicated to empowering individuals to take charge of their health and the health of their loved ones. Our ambitious mission is to revolutionize the interaction between patients and healthcare professionals, ensuring that quality care is accessible regardless of location.Our innovative platform enhances doctor-patient communication through WhatsApp, acting as an AI-driven clinical assistant to automate routine tasks and provide patients with 24/7 access to their healthcare providers.With teams in both San Francisco and Mexico City, our diverse group boasts extensive experience from successful tech companies such as Rappi, Uber, and Modern Fertility. We are proud to be backed by top investors, including General Catalyst and Accel.If you are eager to learn and contribute to building something extraordinary in an early-stage startup, we would love to meet you!The RoleAs a Business Operations Associate based in Mexico City (preferred), you will play a crucial role in shaping our operational strategies and processes to enhance efficiency and scalability.

Join Binance, a leading global cryptocurrency exchange, as a Senior Business Development professional in Payment Operations focusing on the LATAM region. In this pivotal role, you will spearhead initiatives to enhance payment solutions and drive business growth across Latin America. Collaborate with cross-functional teams to identify market opportunities and implement strategic partnerships that will position Binance as a leader in payment operations.

Customer Care Team:The Lead Customer Care Specialist – Business Operations will play a pivotal role in developing, managing, and expanding a specialized customer support operation that caters to complex financial products for professional clients. Initially, this hands-on leadership position will oversee a team of agents while laying down the essential operational frameworks, processes, and performance standards needed to provide exceptional service.This role will evolve to encompass the leadership of a comprehensive operational structure, including coordinators, supervisors, and agents, ensuring superior performance across critical service metrics such as SLAs, CSAT, AHT, and resolution quality. Acting as a vital link between frontline support, product teams, and internal stakeholders, you will drive continuous improvements in customer experience and operational efficacy.Key Responsibilities:Oversee the daily performance of the Customer Care operation, ensuring adherence to crucial support metrics including SLAs, CSAT, AHT, and resolution quality.Directly manage an initial team of agents, addressing escalations, monitoring performance, and upholding operational discipline during the outset of the operation.Offer coaching, feedback, and performance management while helping to establish a leadership framework (coordinators and supervisors) as the operation scales.Design operational processes such as shift structures, escalation flows, and workload distribution to ensure efficient service delivery.Monitor on-floor service quality, identify recurring operational challenges, and collaborate with internal teams to bridge knowledge or process gaps.Ensure the support model meets the expectations of professional clients requiring clear, accurate, and efficient resolutions.Translate feedback from customers and agents into actionable insights for product teams, including tool enhancements, bug reports, and workflow improvements.Collaborate closely with Product, Analytics, and cross-functional teams to address systemic issues affecting customer experience.Establish the operational structure, processes, and governance needed to scale the support organization.Analyze operational data and dashboards to uncover trends, root causes, and opportunities for service delivery enhancements.

About AirwallexAirwallex stands as the premier unified payments and financial platform designed for global enterprises. Leveraging our proprietary technology and infrastructure, we empower over 200,000 businesses worldwide—including prominent names like Brex, Rippling, Navan, Qantas, SHEIN, and many others—with comprehensive solutions that encompass business accounts, payment systems, expenditure management, treasury functions, and embedded finance on a global scale.Founded in Melbourne, we boast a diverse team of over 2,000 innovative professionals across 26 global offices. Valued at $8 billion and supported by top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is pioneering the future of global payments and financial services. Join us if you're ready to embark on the most ambitious journey of your career.

Who We AreVerkada is revolutionizing the way organizations safeguard their personnel and properties through an integrated, AI-driven platform. As a pioneer in cloud-based physical security, Verkada empowers organizations to enhance safety and efficiency via a unified software platform that encompasses video surveillance, access control, air quality monitoring, alarms, intercom systems, and visitor management solutions.With over 30,000 organizations globally, including more than 100 Fortune 500 companies, Verkada is their trusted partner for effective management, intelligent control, and scalable deployments. Established in 2016, Verkada has rapidly grown to include 15 offices and more than 2,200 dedicated employees.About the RoleVerkada is in the process of cultivating a top-tier sales organization. Our business thrives on highly motivated and skilled sales professionals. We value determination and a proven track record of success in prior sales roles far more than prestigious backgrounds or resumes from “brand name” companies. We foster a fun, positive culture centered on achievement, and we offer competitive compensation.What You'll DoServe as a Player-Coach, inspiring and motivating your direct reports while establishing the highest standards for high-velocity execution through meticulous pipeline management, aggressive outbound strategies, accurate forecasting, and closing deals to meet individual and team quotas.Collaborate across functions to align priorities and resources among sales, product, marketing, engineering, and operations.Thrive in a dynamic environment, adapt swiftly to changes, and be a pivotal influence on the team.Engage in strategic problem-solving and project management, proactively tackling issues and proposing scalable solutions.Recruit, develop, and lead an outstanding team to achieve the company’s revenue goals.

About WPP MediaWPP Media serves as the trusted growth partner for the world's foremost brands. Leveraging exceptional talent, reliable data, and strategic partnerships unified by our innovative marketing platform, WPP Open, we empower clients to navigate change, seize opportunities, and achieve transformational growth.As WPP's AI-driven media operating unit, WPP Media merges media, data, and partnerships to deliver scalable creative personalization. Through WPP Open and powered by Open Intelligence, our clients gain clarity on the effectiveness of their media investments.For more information, visit wppmedia.com.WPP Media's VisionAt WPP Media, we harness the power of creativity to foster better futures for our people, our planet, our clients, and the communities we serve. Learn more at wpp.com.As a global media collective, we recognize that media permeates every aspect of life. We unite the best platforms, talent, and partners to unlock limitless growth opportunities. Explore more at wppmedia.com.Our culture and our people are central to our success. In this role, you will be expected to embody WPP and WPP Media's core values:Be Extraordinary by Leading Collectively to Inspire Transformational Creativity.Create an Open environment by Balancing People and Client Experiences through Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Join Veeam Software as the Director of Regional Sales in the vibrant city of Mexico City. In this pivotal role, you will lead and drive sales strategies across the region, fostering relationships with clients and partners to enhance our market presence. Your expertise will guide our sales team in achieving ambitious targets while ensuring customer satisfaction and retention. Embrace the opportunity to innovate and inspire within a dynamic company committed to excellence in data management solutions.

Join QIMA as a Regional Marketing Manager and play a pivotal role in driving our marketing strategies across Mexico. You will be responsible for developing and implementing marketing campaigns that enhance brand visibility, drive customer engagement, and increase market share. This position requires a strategic thinker with a strong background in marketing management, excellent communication skills, and the ability to work collaboratively with cross-functional teams.

About Us:Motive empowers those managing physical operations by providing tools that enhance safety, productivity, and profitability. For the first time, safety, operations, and finance teams can oversee their drivers, vehicles, equipment, and fleet-related expenditures within a unified system. Leveraging cutting-edge AI, the Motive platform offers complete visibility and control, significantly minimizing manual workloads through automation and task simplification.Serving nearly 100,000 customers, from Fortune 500 companies to small businesses, Motive spans various industries including transportation, logistics, construction, energy, field services, manufacturing, agriculture, food and beverage, retail, and the public sector.Learn more at gomotive.com.Role OverviewWe are on the lookout for a dynamic and strategic Regional Partner Manager to enhance and expand our partner ecosystem throughout Mexico. Reporting to the GTM Partnerships team and collaborating closely with Mexico Sales leadership, you will drive the generation of indirect revenue streams in this vital market.This isn’t merely a maintenance role; we seek a builder eager to explore new opportunities. You will secure and manage essential commercial partnerships (Resellers, Distributors, Integrators) while recruiting necessary channel partners to facilitate large-scale transactions.Your role will bridge Sales, Legal, and Strategy, converting our value proposition into streamlined revenue channels for our regional sales team. If you possess a gritty, results-oriented approach and extensive experience navigating the SaaS/Hardware landscape within the Mexican channel market, this is your chance to contribute significantly to Motive's growth.

About WPP MediaWPP is a trusted partner in driving growth for the world’s premier brands. Leveraging exceptional talent, reliable data, and world-class partnerships through our pioneering marketing platform, WPP Open, we empower clients to navigate change, seize opportunities, and achieve transformative growth.As WPP's AI-driven media operating unit, WPP Media integrates media, data, and partnerships to provide scalable creative personalization. With the support of WPP Open and powered by Open Intelligence, clients gain clear insights into the effectiveness of their media investments.For more information, please visit wppmedia.com.WPP is dedicated to creative transformation, harnessing the power of creativity to foster better futures for our people, our planet, our clients, and our communities. Discover more at wpp.com.WPP Media is a global collective in media, uniting the best platforms, talents, and partners to create limitless growth opportunities. To learn more, visit wppmedia.com.At WPP Media, we value our culture and our people, which empowers us to deliver exceptional experiences for our clients and colleagues alike. In this role, embracing WPP and WPP Media’s core values will be essential:Be Extraordinary by Leading Collectively to Inspire Transformational Creativity.Create an Open environment by Balancing People and Client Experiences through Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.Role Summary and ImpactAs a key member of the Global Operations Centre (GOC), you will collaborate with teams across the United States, Europe, and Asia to deliver impactful solutions in a dynamic, multicultural setting. We are seeking a Senior Executive of Data Management & BI who will:Oversee quality assurance of data across media platforms and reporting outputs using tools like Alteryx, SQL, and Excel.Identify and manage data gaps necessitating manual entry, escalate issues to investment teams, and handle the collection, quality assurance, and processing of manual data returns.

About Us:BigID is a pioneering tech startup dedicated to delivering cutting-edge solutions for data security, compliance, privacy, and AI data management. As a leader in the data industry, we empower our clients to mitigate risk, foster business innovation, ensure compliance, cultivate customer trust, enhance decision-making, and extract maximum value from their data.We are building a passionate global team focused on innovation and next-generation technology. BigID has garnered numerous accolades, including:Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec AwardsFeatured in Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity CompaniesCRN 100 list recognized BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies for three consecutive yearsNamed one of the DUNS 100 Best Tech Companies to Work forListed as a Top 3 Big Data and AI Vendor to Watch in the 2023 BigDATAwire Readers and Editors Choice AwardsIncluded in the 2024 Inc. 5000 list for the fourth consecutive yearShortlisted for the 2024 AI Awards for Best Use of AI in CybersecurityAt BigID, our team is the cornerstone of our success. Join a dynamic, people-centric culture where you’ll collaborate with some of the most talented individuals in the industry, all while valuing innovation, diversity, integrity, and teamwork.Who We Are Looking For:We are on the hunt for a Regional Sales Manager based in Mexico, tasked with driving sales and expanding market presence. The ideal candidate will possess experience in selling enterprise data or security products and will have a proven ability to engage with complex technical audiences.Your Responsibilities:Develop and implement a comprehensive account strategy to secure new business and foster growth with existing customers across a designated territory.Maintain a precise sales forecast for your territory.Network with customers and related organizations to enhance business relationships.Build and nurture positive relationships with key executives and senior decision-makers.Keep Salesforce updated with accurate account intelligence, including regular forecasting of business opportunities to sales and executive leadership.Report sales activities and forecasts to senior management.Manage territory quotas and named accounts within your designated area.Lead an inside sales team and collaborate with marketing to identify new opportunities.

As a Senior Business Analyst at Sunnydata, you will play a pivotal role in driving strategic initiatives and providing critical insights to propel our business forward. Your analytical skills will be put to the test as you work with cross-functional teams to identify opportunities for improvement and develop data-driven solutions that enhance operational efficiency.

About PayJoyAt PayJoy, we are committed to transforming lives through financial empowerment. As a pioneering credit provider, we focus on serving underprivileged populations in emerging markets, helping them achieve financial stability and prosperity. Our innovative secured credit technology creates pathways for new customers to access the credit system, enabling them to enhance their quality of life. With our point-of-sale financing and credit card services, we empower our customers to embrace micro-entrepreneurship and navigate challenging times. Leveraging advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers as of 2025, all while maintaining strong profitability for sustained growth.About the RoleThe Merchant Operations Manager focusing on Operational Excellence is vital to our mission. This role is responsible for streamlining processes, enhancing operational efficiency, and ensuring strategic alignment across various projects. Key responsibilities include governance, resource management, performance measurement, and continuous improvement, utilizing agile methodologies and project management best practices to drive success.

Join Stripe as a Risk Operations Associate in our User Policy Operations team, where you will play a pivotal role in safeguarding our platform and ensuring a seamless user experience. You will be responsible for analyzing risk-related data, implementing user policies, and collaborating with cross-functional teams to mitigate potential threats. This is an exciting opportunity for individuals who are passionate about risk management and operational excellence.