Principal Engineer, Critical Support

Join QAD Inc. as a Principal Engineer in our Critical Support team, where your expertise will drive innovation and excellence in customer satisfaction. You will play an essential role in providing top-tier engineering solutions and support to our clients, ensuring their systems are running optimally and efficiently.

Role overview The Principal Engineer - Lead AI Engineer at Nagarro takes on a senior leadership role in Mexico City. This position guides the design and delivery of advanced AI solutions across several projects. The role sets technical direction, defines engineering standards, and ensures AI initiatives support business objectives. What you will do Lead the development and deployment of AI-driven systems for a range of projects Mentor engineers and encourage collaboration within the team Establish and uphold best practices in AI engineering Work directly with emerging AI technologies to address complex problems and drive efficiency Impact This role directly shapes Nagarro’s AI capabilities. The work influences both project results and the growth of the engineering team.

Role overview The Principal Engineer - Lead AI Engineer at Nagarro plays a central role in shaping artificial intelligence projects and providing technical direction for an engineering team based in Mexico City. This position involves building new AI solutions designed to address specific client challenges while supporting the company's ongoing technology growth. What you will do Guide and mentor a team of engineers working on projects centered around artificial intelligence Oversee AI initiatives from initial concept through to final delivery Create and improve solutions that meet client requirements Use advanced knowledge in artificial intelligence to tackle complex technical problems

We are looking for a dedicated Support Engineer to join our team at inetum2. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met effectively and efficiently. You will work closely with cross-functional teams to troubleshoot issues and implement solutions, contributing to the overall success of our projects.

Join our dynamic team at NielsenIQ as a Support Engineer, where you'll play a crucial role in providing technical assistance and solutions to our clients. This is an exciting opportunity to work with cutting-edge technology and help our customers maximize their experience with our services. You will be responsible for troubleshooting issues, guiding clients through complex processes, and ensuring their satisfaction with our innovative solutions.

Join Vonage as a Technical Support Engineer where you will be the frontline for our customers, ensuring their technical issues are resolved promptly and efficiently. Your role will involve diagnosing and troubleshooting software and hardware problems, providing top-notch customer service, and collaborating with the engineering team to enhance our products. With your expertise, you'll help us deliver exceptional experiences to our clients.

Ebury is hiring a Technical Support Engineer for its Mexico City office. This hybrid role combines four days onsite with one day remote each week. Role overview The Technical Support Engineer will join a support-focused engineering team. Collaboration with specialists across different business areas is a key part of this position. The work centers on providing technical support to help keep business operations running smoothly. Work environment The team values innovation, practical problem-solving, and open collaboration. Ebury encourages team members to contribute ideas and develop their skills within a supportive environment. Location details Based in Mexico City Hybrid schedule: 4 days onsite, 1 day remote

Join our dynamic team at Stripe as an IT Support Engineer, where you will play a crucial role in ensuring the seamless operation of our IT infrastructure. You will be responsible for troubleshooting technical issues, providing support to our staff, and implementing solutions that enhance productivity. Your expertise will help us maintain an efficient and effective IT environment.

Join our dynamic team at inetum2 as a Technical Support Engineer, where you will play a crucial role in providing exceptional support to our clients. This position requires a deep understanding of technical troubleshooting and customer service.

Join AlertMedia as a Technical Support Engineer and be at the forefront of enhancing customer experiences through exceptional technical assistance. In this role, you will work closely with clients to resolve their issues, provide expert advice, and ensure seamless operation of our communication platform.

Role overview The Support Engineer position at NielsenIQ in Mexico City centers on providing technical support to clients and ensuring their needs are addressed promptly. This role plays a key part in maintaining the reliability of services and upholding client satisfaction. Collaboration is a regular part of the job. Support Engineers work with colleagues from various teams to resolve client issues and keep daily operations on track. Building and maintaining strong relationships with clients is also a core responsibility. What you will do Deliver technical support and solutions for clients Work closely with internal teams to resolve operational challenges Help sustain smooth business operations Support ongoing client relationships through effective communication Location This position is based in Mexico City.

Role Overview Vonage is looking for a Technical Support Engineer focused on the Voice API. This role is based in Mexico City. The engineer will serve as the first point of contact for clients, helping them navigate and resolve technical issues with Vonage's communication solutions. What You Will Do Respond to client support requests related to the Voice API. Troubleshoot and resolve technical problems to maintain reliable service. Work to improve customer satisfaction by providing clear solutions and guidance. What You Bring Strong technical problem-solving skills. Ability to explain complex technical topics in a clear, helpful way. Experience supporting APIs or communication platforms is a plus.

Datadog is in search of a visionary and results-driven Director to spearhead and expand our Technical Support Engineering (TSE) division across the Latin America (LATAM) region. In this pivotal role, you will enhance our regional support operations, cultivate high-performing teams, and uphold operational excellence as we navigate our rapid growth trajectory. You will oversee a team of managers and support engineers in LATAM, collaborating across departments to ensure outstanding customer success and maintain consistent global standards. At Datadog, we cherish our office culture—the relationships and collaboration it fosters and the innovative spirit it inspires. We embrace a hybrid work model, allowing our Datadogs to achieve a work-life balance that suits their individual needs.

Role Overview Vonage is hiring a Video API Tech Support Engineer in Mexico City. This role focuses on helping clients use and integrate Vonage’s video API solutions. The position centers on technical support, troubleshooting, and ensuring customers get the most from our video technology. What You Will Do Provide technical assistance for Vonage’s video API products Support clients with integration and setup questions Troubleshoot issues to maintain smooth video API performance Work closely with team members to resolve complex technical problems Location This position is based in Mexico City, Mexico.

Join our dynamic team at Arketa as a Technical Support Engineer, where you'll be the cornerstone of our customer service excellence. In this role, you'll troubleshoot technical issues, provide solutions, and ensure customer satisfaction. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about technology and helping users.

Join our dynamic team at Teltonika Networks as a Networking and IoT Technical Support Engineer in Mexico City, Mexico. In this pivotal role, you will collaborate with internal teams and clients, offering technical expertise to tackle complex networking challenges while supporting the integration of Teltonika's innovative products into customer solutions.Our networking solutions business unit specializes in manufacturing cutting-edge industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our devices are at the forefront of Industry 4.0, Smart City initiatives, and Green Energy projects, providing unparalleled connectivity in the most demanding environments.At Teltonika, you have the opportunity to enhance your technical skills and advance your career within a rapidly growing global IoT organization, working with state-of-the-art networking technologies.Your responsibilities will include:Engaging in pre-sales and post-sales communications with local market customers, both in-person and remotely.Independently resolving technical issues related to customer configurations, firmware/software, and other sources.Serving as a crucial link between Teltonika Networks' R&D/HQ and clients, facilitating the resolution of intricate technical challenges.Utilizing Linux-based operating systems, industrial protocols, and various networking services and protocols, including occasional interactions with third-party peripherals.Conducting training sessions for employees and clients on our products and solutions.

Join Cloudflare as a Technical Support Engineer specializing in Application Performance. In this dynamic role, you will be pivotal in ensuring optimal application performance for our users. Your expertise will help diagnose and resolve complex technical issues while collaborating with cross-functional teams to enhance our services.

Join Fever, the premier technology platform for culture and live entertainment! We are on a mission to democratize access to culture and entertainment using our innovative technology and data-driven methods. Each month, our platform captivates over 300 million individuals across more than 40 countries, offering them unforgettable experiences while empowering event creators with data and technology to enhance their events and reach wider audiences.Our success is highlighted by partnerships with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, as well as several prestigious awards and support from leading global investors.We are searching for proactive individuals to help shape the future of entertainment. Are you ready to be part of this exciting journey?The engineering team is the backbone of our user-friendly iOS and Android applications and our website. We are responsible for creating, developing, improving, and maintaining all Fever services to ensure our users have exceptional experiences.About the RoleAs a Tech Support Engineer specializing in Advanced Troubleshooting and Escalation, you will play a crucial role in our operations. You will handle incidents that have been pre-classified as bugs, performing thorough root cause analyses to determine definitive solutions and managing the lifecycle of incidents until they are resolved.Key Responsibilities:Conduct advanced troubleshooting and diagnostics, taking ownership of escalated bugs and platform issues. This includes comprehensive investigations, data collection, and log analyses to identify root causes of complex system problems.Manage engineering escalations by preparing high-quality, detailed bug reports for the engineering team. This involves documenting all troubleshooting steps, presenting concrete data findings, and outlining the impact to ensure a smooth transition for bug resolution.

Join our dynamic team at Clara as an IT Support Engineer! In this hybrid role, you will be responsible for providing exceptional technical support to our clients and internal teams. Your expertise will be vital in troubleshooting issues, maintaining IT systems, and ensuring smooth operation across various platforms.

Join our dynamic team at inetum2 as a BI/Data Engineer, specializing in Level 2 Support. This is an exciting opportunity for individuals looking to leverage their data engineering skills in a supportive environment. You will be responsible for troubleshooting and resolving data-related issues, ensuring optimal performance of BI tools, and collaborating closely with cross-functional teams to deliver exceptional data solutions.