Operations Associate - Product Support Operations

Role overview Stripe is hiring an Operations Associate for the Product Support Operations team in Mexico City. This position focuses on refining product support processes and helping deliver strong service to customers. The role involves close collaboration with teams across the company to make operations more efficient and improve how customers experience Stripe’s products.

Join our dynamic operations team at Scale AI, where you will play a pivotal role in optimizing our processes to drive revenue and ensure our commitments to customers are met with exceptional quality and timeliness. Your expertise will be crucial in managing our supply operation funnel by developing and implementing innovative solutions, tools, and processes in collaboration with cross-functional teams, including Customer Operations, Product Operations, and Product Managers.In this role, you will tackle unprecedented challenges, demonstrating relentless determination to achieve outstanding results through pilots, tests, and experiments. Your ability to devise creative solutions will be essential in overcoming bottlenecks. This unique opportunity blends operational responsibility with significant influence over our critical outcomes, positioning you at the core of Scale's daily operations. We are looking for a scrappy, analytical, and empathetic individual who is focused on results and has the drive to inspire others.Key Responsibilities:Develop and implement key operational processes that are critical to our success.Oversee the daily delivery of customer commitments, ensuring satisfaction.Establish an effective feedback loop involving frontline teams, product development, strategy, and customers.Work collaboratively with various stakeholders to enhance processes for both new and existing customers.

Join our dynamic team at Stripe as a Consumer Operations Associate. In this role, you will be instrumental in enhancing our customer experience, ensuring that our clients receive the highest level of service. You will collaborate with various departments to resolve customer inquiries efficiently and contribute to the continuous improvement of our operational processes.

Role overview freedup is hiring a Remote Executive Operations Assistant to support the CEO from Mexico City. This role is central to keeping daily operations organized and efficient. The assistant manages the CEO’s calendar, handles communications, and helps move projects forward, allowing the CEO to focus on broader company goals. What you will do Maintain and organize the CEO’s schedule, ensuring meetings and commitments are managed smoothly Coordinate communications both within the company and with external contacts Assist with project management tasks and follow up on important initiatives Support day-to-day operational processes to help the team work effectively Who thrives in this role This position fits someone who is proactive, detail-focused, and comfortable working remotely. Success comes from staying organized and contributing to both daily operations and strategic projects.

Join Stripe as a Credit Risk Operations Associate and be an integral part of our dynamic team. In this role, you will support our mission to provide seamless financial solutions while ensuring robust risk management practices. Your analytical skills and attention to detail will contribute to mitigating risks and enhancing our operational efficiency.

Since our inception in 1998, we have been driven by a mission to redefine how gamers engage with their beloved titles. Today, we proudly encompass a global workforce of over 12,000 professionals across more than 70 studios in 26 countries.We are dedicated to assisting video game developers and publishers by providing a vast array of solutions that range from art and audio services to testing, localization, and ultimately, Player Engagement. This rapidly growing service line at Keywords Studios encompasses technical support, community management, and trust & safety services tailored for a diverse portfolio of AAA and Indie studios in the gaming sector.Join us in our quest to cultivate vibrant player communities and deliver exceptional experiences! Role OverviewAs the Operations Manager, you will spearhead multiple projects towards successful completion. Your leadership prowess will serve as the catalyst for achieving project goals, leaving a significant mark on our organizational objectives.Your meticulous approach to project tracking and budget management will drive operational profitability while ensuring timely and accurate billing across all projects. By proactively managing project scope changes, identifying potential risks, and developing strategic contingency plans, you will ensure seamless project outcomes with confidence. Desired QualificationsLeadership:Oversee assigned projects comprehensively, ensuring that client expectations are met and processes are adjusted as required.Collaborate with the Business Development Management Team to evaluate new project scopes, providing expert guidance to clients while agreeing on processes and timelines.Maintain performance records for Team Leads and agents, offering ongoing feedback and mentorship.Coordinate schedules with Team Leads and facilities to ensure optimal project execution.Engage daily with clients, managing all project-related communication and strategies.Implement quality control measures across projects.Define workflows and responsibilities among project team members.Guarantee financial success for projects by delivering accurate reports and invoices to clients punctually.Timely address and resolve project or HR issues, escalating them when necessary.Analytics:Possess a keen eye for identifying errors or inconsistencies in both personal and team contributions, addressing or amending them as necessary.Ability to prepare, interpret, and effectively utilize management information reports.Play a crucial role in designing and improving processes, methodologies, and tools while maintaining thorough documentation.Communication:Deliver comprehensive briefings to Team Leads and agents, ensuring alignment with project objectives and strategies.

Join Stripe as a Risk Operations Associate in our User Policy Operations team, where you will play a pivotal role in safeguarding our platform and ensuring a seamless user experience. You will be responsible for analyzing risk-related data, implementing user policies, and collaborating with cross-functional teams to mitigate potential threats. This is an exciting opportunity for individuals who are passionate about risk management and operational excellence.

Join us at Fever, the premier technology platform transforming the culture and live entertainment landscape!Our objective? To make culture and entertainment accessible to all. Leveraging our innovative technology and data analytics, we're changing how audiences interact with live events. Each month, over 300 million people across 40+ countries discover incredible experiences through our platform, while we empower event creators to innovate and reach new audiences.Our achievements include collaborations with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, producing award-winning events with the support of top global investors. Exciting, right?We're on the lookout for proactive individuals ready to help us shape the future of entertainment!Let’s dive into this role and explore how you will contribute to Fever’s mission. About the Role:We seek a dedicated individual to join our Marketplace Operations Team. Your responsibilities will encompass:Management of Fever's Back Offices: Creating, configuring, monitoring, and maintaining experiences across both internal and external ticketing and distribution platforms.Operational Monitoring: Conducting daily checks on published experiences to ensure accurate setup, performance, and seamless operation.Cross-Team Coordination: Engaging daily with Project Management, Product, Quality Assurance, Marketing, Finance, and other stakeholders to support back-office planning, coordinate experience launches, and enhance internal operational processes.

At Darwin AI, we believe that individuals should focus on what only humans can do—empathy, creativity, and strategy. Everything else, the repetitive and tedious tasks, can be handled by AI. Discover more about us here.As an Operations Associate, you will work closely with the Head of Operations to ensure our processes are as intelligent as our technology. We are looking for a proactive individual with an ownership mentality who isn’t afraid to get their hands dirty and is eager to learn how to scale an AI startup from the inside.What Will You Do?1. Process Optimization: Identify flaws in current workflows and design and implement enhancements in Onboarding, Customer Success, and Support.2. Strategic Intervention: Directly engage with accounts needing assistance, proposing and executing solutions to enhance customer experience.3. Data-Driven Analysis: Utilize Excel/Sheets to analyze operational metrics and uncover improvement opportunities.4. Customer Voice: Gather critical user feedback to assist the product team in prioritizing the roadmap.5. Documentation: Create the "bible" of our processes to enable orderly team growth.

Stripe is looking for an Operations Associate in Mexico City to focus on Financial Crimes and Anti-Money Laundering (AML) investigations. This role centers on analyzing and investigating financial transactions to spot potential fraudulent activity. Careful attention to detail and strong analytical skills are essential for supporting Stripe’s commitment to secure and trustworthy payments. Key responsibilities Analyze financial transactions to detect and investigate suspicious or potentially fraudulent activities. Support the development and execution of risk management strategies. Work with internal teams and stakeholders to strengthen compliance procedures. Who succeeds in this role Detail-oriented professionals with a strong analytical mindset. Individuals comfortable collaborating across teams and adapting to evolving priorities. This position offers the chance to contribute directly to Stripe’s efforts in maintaining secure financial operations. The work environment values insight, teamwork, and a proactive approach to risk and compliance.

About Doctoralia Doctoralia leads the Mexican healthcare technology market, connecting millions of patients with specialists through a digital platform. The company focuses on making clinical practice more efficient and patient-centered using SaaS solutions for the medical sector. Role Overview: Operations Support Specialist The Operations Support Specialist helps coordinate and improve daily operations at Doctoralia. This role supports both internal teams and external clients, handling administrative tasks, resolving incidents, and suggesting ways to streamline processes. The position is based in Mexico City. What You Will Do Support internal teams with daily operations, ensuring processes run smoothly and incidents are addressed promptly. Maintain and update databases, reports, and documentation, keeping information accurate and confidential. Spot opportunities to improve operational procedures and recommend solutions to boost efficiency. Coordinate with suppliers and internal departments to meet deadlines and uphold service quality. Monitor key operational metrics and provide insights to support decision-making. What We Look For Experience: 1 to 2 years in operations, administration, or support roles, with a background in administrative work and incident management. Work Environment: Comfortable in startup, marketing, or advertising settings. Technical Skills: Familiar with Jira, Salesforce, CRMs, and operational management platforms. Soft Skills: Strong organizational ability, proactive approach, and a knack for solving problems.

Customer Care Team:The Lead Customer Care Specialist – Business Operations will play a pivotal role in developing, managing, and expanding a specialized customer support operation that caters to complex financial products for professional clients. Initially, this hands-on leadership position will oversee a team of agents while laying down the essential operational frameworks, processes, and performance standards needed to provide exceptional service.This role will evolve to encompass the leadership of a comprehensive operational structure, including coordinators, supervisors, and agents, ensuring superior performance across critical service metrics such as SLAs, CSAT, AHT, and resolution quality. Acting as a vital link between frontline support, product teams, and internal stakeholders, you will drive continuous improvements in customer experience and operational efficacy.Key Responsibilities:Oversee the daily performance of the Customer Care operation, ensuring adherence to crucial support metrics including SLAs, CSAT, AHT, and resolution quality.Directly manage an initial team of agents, addressing escalations, monitoring performance, and upholding operational discipline during the outset of the operation.Offer coaching, feedback, and performance management while helping to establish a leadership framework (coordinators and supervisors) as the operation scales.Design operational processes such as shift structures, escalation flows, and workload distribution to ensure efficient service delivery.Monitor on-floor service quality, identify recurring operational challenges, and collaborate with internal teams to bridge knowledge or process gaps.Ensure the support model meets the expectations of professional clients requiring clear, accurate, and efficient resolutions.Translate feedback from customers and agents into actionable insights for product teams, including tool enhancements, bug reports, and workflow improvements.Collaborate closely with Product, Analytics, and cross-functional teams to address systemic issues affecting customer experience.Establish the operational structure, processes, and governance needed to scale the support organization.Analyze operational data and dashboards to uncover trends, root causes, and opportunities for service delivery enhancements.

About Nubank Nubank was founded in 2013 with a mission to simplify financial services and empower individuals in their everyday lives. As one of the largest digital financial platforms globally, we cater to over 100 million customers across Brazil, Mexico, and Colombia. We harness cutting-edge technologies and innovative business practices to deliver new financial solutions that are straightforward, user-friendly, affordable, and empowering. Our commitment is to enhance access to financial services throughout Latin America. Role Overview As a Senior Product Operations Specialist focused on Fraud, you will play a critical role in developing banking integrations with third-party partners. Your responsibilities will include: Utilizing real-time data to pinpoint inefficiencies and refine processes for enhanced effectiveness. Leading the enhancement of our operational protocols and creating fraud training materials for our teams. Designing and establishing investigation processes centered on fraud detection. Managing the end-to-end roadmap, prioritizing tasks, and navigating complex decisions in a dynamic environment. Overseeing the transition from "confirmed" to "released" stages, optimizing due diligence processes to improve efficiency and compliance, and consistently monitoring this funnel. Regulatory Management: Acting as the primary contact for regulatory inquiries and overseeing the implementation of engineering and operational solutions for remediation.

About PayJoyAt PayJoy, we are committed to transforming lives through financial empowerment. As a pioneering credit provider, we focus on serving underprivileged populations in emerging markets, helping them achieve financial stability and prosperity. Our innovative secured credit technology creates pathways for new customers to access the credit system, enabling them to enhance their quality of life. With our point-of-sale financing and credit card services, we empower our customers to embrace micro-entrepreneurship and navigate challenging times. Leveraging advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers as of 2025, all while maintaining strong profitability for sustained growth.About the RoleThe Merchant Operations Manager focusing on Operational Excellence is vital to our mission. This role is responsible for streamlining processes, enhancing operational efficiency, and ensuring strategic alignment across various projects. Key responsibilities include governance, resource management, performance measurement, and continuous improvement, utilizing agile methodologies and project management best practices to drive success.

Join our dynamic team at Stripe as a Fraud Operations Associate. In this role, you'll play a crucial part in safeguarding our platform against fraudulent activities. You will analyze data, identify patterns, and collaborate with various teams to implement solutions that enhance our fraud detection capabilities.

Role Overview Stripe is hiring a Tech Operations Associate in Mexico City. This entry-level role is designed for recent graduates ready to begin a career in technology operations. As part of Stripe’s operations team, you will help keep systems running reliably and efficiently. What You Will Do Support day-to-day technology operations Work alongside experienced team members to resolve issues and improve processes Contribute to Stripe’s goal of expanding the economic infrastructure of the internet Who Should Apply Recent graduates interested in technology and operations Individuals eager to learn and develop new skills within a fintech company This position is based in Mexico City, Mexico.

Role overview Ebury is hiring a Technical Operations Engineer for its Mexico City office. This hybrid position requires four days onsite and one day remote each week. The role is part of the support engineering team, focusing on operational support throughout the company’s technology systems. Responsibilities Troubleshoot problems with applications, services, and infrastructure reported by users of Ebury’s internally built systems. Verify and document technical issues and bugs to keep tracking and escalation accurate. Manage incidents, communicate with stakeholders, and coordinate with development teams as needed. Work alongside Software Engineering to define support workflows and monitoring for new products and projects. Collaborate with trusted vendors to resolve service-related events. What Ebury offers Recognition and rewards for impact in a results-driven, growth-focused organization. Emphasis on excellence and high-quality work. Personal responsibility with the freedom to own tasks. An inclusive, collaborative culture that values diversity and supports all team members. Ongoing professional development through career mapping, regular performance reviews, and training. Location and work schedule This position is based in Mexico City. The hybrid work model includes four days in the office and one day working from home each week.

Hello! We are Fever, the premier tech platform transforming culture and live entertainment.Our mission is to make culture and entertainment accessible to everyone. Leveraging our innovative technology and data-driven strategies, we are changing the way audiences engage with live experiences. Each month, our platform inspires over 300 million individuals across more than 40 countries to discover unforgettable events, while empowering creators with insightful data and tools to scale and innovate their offerings.Our achievements speak for themselves: we have collaborated with industry titans like Netflix, F.C. Barcelona, and Primavera Sound, and our award-winning events are supported by top-tier global investors. How impressive is that?To continue our growth, we are seeking proactive individuals with a hands-on approach who are excited to shape the future of entertainment!Are you ready to join the experience?Now, let’s delve into the specifics of this role and how you can contribute to Fever’s mission.ABOUT THE ROLEWe are searching for an Onsite Operations Specialist who thrives on enhancing efficiency and consistently finds solutions to challenges!As a critical member of the Operations team, you will ensure the seamless execution of our events from inception to conclusion, leading your team and meticulously managing every operational detail.Developing and overseeing the operational plan for events, ensuring comprehensive coverage of all requirements (access control, staff allocation, cashless systems, kiosks, etc.).Directing the onsite execution, ensuring that setup, live operations, and closure occur flawlessly and in compliance with our standards.Monitoring the event closure process, which includes reconciliations, incident reporting, and further evaluations.

Join Our TeamAbout StripeAt Stripe, our Mexico City office stands as a dynamic center committed to transforming the financial ecosystem for businesses across the globe. We foster a culture of collaboration, innovation, and excellence, where each team member contributes to our mission of enhancing the global economy and increasing the internet's GDP. Our work is not only about creating beautiful solutions but also celebrating our collective achievements along the way. We prioritize a supportive environment where every voice is valued, and our dedication is reflected in our handling of over a million support cases annually, empowering users to overcome challenges and reach their potential.The Financial Crimes TeamDid you know that only about 4% of the world’s GDP is derived from internet commerce? At Stripe, we see this as a vast opportunity for innovation and prosperity. However, the promise of a global online economy also comes with significant risks, as malicious actors threaten the trust and safety of digital platforms. Our Financial Crimes team plays a crucial role in safeguarding our services, ensuring compliance, and identifying individuals involved in money laundering and other financial crimes.Your RoleWe are seeking a passionate individual committed to combating financial crimes and adept at unraveling complex investigations. You should possess a natural curiosity and the ability to navigate ambiguity while devising creative solutions. Your primary responsibilities will include conducting thorough investigations, making informed account-level decisions, and providing recommendations for regulatory reporting. You will analyze data, assess various indicators, and draw conclusions based on your findings.The ideal candidate will have a background in financial crimes compliance, particularly within the fintech or e-commerce sectors.

Role Overview Stripe is hiring a Risk Operations Associate focused on Verifications in Mexico City. This position helps protect the company’s operations by reviewing verification processes, spotting potential risks, and offering insights to strengthen systems and maintain security.