Operations Associate at Darwin AI | Mexico City

At Darwin AI, we believe that individuals should focus on what only humans can do—empathy, creativity, and strategy. Everything else, the repetitive and tedious tasks, can be handled by AI. Discover more about us here.As an Operations Associate, you will work closely with the Head of Operations to ensure our processes are as intelligent as our technology. We are looking for a proactive individual with an ownership mentality who isn’t afraid to get their hands dirty and is eager to learn how to scale an AI startup from the inside.What Will You Do?1. Process Optimization: Identify flaws in current workflows and design and implement enhancements in Onboarding, Customer Success, and Support.2. Strategic Intervention: Directly engage with accounts needing assistance, proposing and executing solutions to enhance customer experience.3. Data-Driven Analysis: Utilize Excel/Sheets to analyze operational metrics and uncover improvement opportunities.4. Customer Voice: Gather critical user feedback to assist the product team in prioritizing the roadmap.5. Documentation: Create the "bible" of our processes to enable orderly team growth.

About Darwin AIAt Darwin AI, we are revolutionizing the way mid-market companies engage with their customers by harnessing the power of AI-driven digital workers through WhatsApp. Our innovative AI solutions automate critical business processes, including customer qualification, reactivation strategies, satisfaction surveys, appointment scheduling, and payment collection. As the sole no-prompt AI platform in the industry, Darwin AI empowers businesses to implement AI effortlessly, without the need for extensive technical knowledge or teams, ensuring smooth integration and immediate results. Join our dynamic team that is transforming the landscape of AI technology!Internship OpportunityWe are on the lookout for a driven and enthusiastic individual who is eager to help scale our business significantly and possesses a keen interest in technology and AI. This internship is perfect for those who wish to delve into the realms of software, AI, and B2B marketing.We invite ambitious and curious candidates who are passionate about making a meaningful contribution to our Marketing team.As a Marketing Intern, you will play a vital role in executing marketing campaigns, analyzing performance metrics, coordinating with freelancers, and managing marketing databases.

Join our dynamic operations team at Scale AI as an Operations Specialist, where your primary responsibility will be to enhance revenue through timely and high-quality fulfillment of customer commitments. In this pivotal role, you'll oversee our supply operation funnel by developing and implementing innovative solutions, tools, and processes while collaborating with diverse teams including Customer Operations, Product Operations, and Product Managers.You'll face unique challenges, solving problems that have never been tackled before, and your determination will drive exceptional outcomes. Conducting pilots, tests, and experiments will be part of your daily routine as you devise creative solutions to operational bottlenecks. This role offers a unique blend of operational duties and accountability for critical outcomes, positioning you at the center of Scale’s daily operations.The ideal candidate is resourceful, analytical, empathetic, and results-driven, with the ability to motivate and inspire others.

Join Leona: Transforming Healthcare TogetherAt Leona, we are dedicated to empowering individuals to take charge of their health and the health of their loved ones. Our ambitious mission is to revolutionize the interaction between patients and healthcare professionals, ensuring that quality care is accessible regardless of location.Our innovative platform enhances doctor-patient communication through WhatsApp, acting as an AI-driven clinical assistant to automate routine tasks and provide patients with 24/7 access to their healthcare providers.With teams in both San Francisco and Mexico City, our diverse group boasts extensive experience from successful tech companies such as Rappi, Uber, and Modern Fertility. We are proud to be backed by top investors, including General Catalyst and Accel.If you are eager to learn and contribute to building something extraordinary in an early-stage startup, we would love to meet you!The RoleAs a Business Operations Associate based in Mexico City (preferred), you will play a crucial role in shaping our operational strategies and processes to enhance efficiency and scalability.

Join Primero AI as an Operations GeneralistAre you an ambitious individual with a knack for thriving in a fast-paced startup environment? Primero AI is on the lookout for a talented Operations Generalist who is eager to learn quickly, execute tasks efficiently, and grow into a leadership role within our organization. This is a unique opportunity to wear multiple hats and tackle a variety of challenges in our dynamic workplace.About Primero AIAt Primero AI, we are revolutionizing the way large enterprises in Latin America harness artificial intelligence. Our flagship platform, Axis, integrates critical data, models businesses with a shared ontology, and deploys intelligent agents that operate with security, traceability, and human oversight when it matters most. We help businesses visualize their operations in real-time and develop impactful AI agents that drive measurable results, such as enhanced capital efficiency, improved credit placements, optimized inventory management, and increased profit margins.With a team comprising alumni from prestigious institutions like Harvard and UPenn, and experience from industry giants like Palantir, Microsoft, Meta, Robinhood, and McKinsey, we aim to establish ourselves as the leading AI solutions provider in Latin America.

Join Primero AI as an Operations GeneralistAt Primero AI, we are on a mission to revolutionize how businesses leverage artificial intelligence across Latin America. Our flagship platform, Axis, integrates critical data, models business processes within a cohesive ontology, and deploys agents that intelligently detect, recommend, and execute actions with utmost safety, traceability, and human oversight.As an Operations Generalist, you will play a pivotal role in a dynamic environment, contributing to our innovative solutions that enhance operational efficiency, optimize working capital, and improve credit placements and inventory management.We collaborate with industry leaders such as Tracsa, Verde Valle, Banorte, and Kueski. Our founding team, with backgrounds from Harvard and UPenn, brings experience from top-tier firms like Palantir, Microsoft, Meta, Robinhood, and McKinsey. We aim to establish Primero AI as the leading data-driven AI platform in Latin America.

Join our dynamic Operations team at darwin-ai, where your passion for technology and customer service will shine! We are seeking an enthusiastic AI Operations Executive who is keen on leveraging artificial intelligence to create innovative solutions for our clients. This position is perfect for individuals who enjoy blending exceptional customer service skills with technical knowledge to develop AI assistants that drive business growth.Key Responsibilities: Manage the onboarding process for new client accounts. Engage with existing clients to identify new use cases, communicate updates, and support their business development using our tools. Deliver technical assistance to clients regarding the AI solutions implemented.

Doctoralia connects patients and healthcare specialists across Mexico through its digital platform. The company’s SaaS tools aim to make clinical practice more efficient and patient-focused for medical professionals and their teams. Role overview The Operations Support Specialist coordinates and improves daily operations at Doctoralia’s Mexico City office. This position works with both internal teams and external clients, handling a mix of administrative tasks, incident resolution, and process improvement initiatives. What you will do Assist internal teams with daily operations, ensuring workflows remain efficient and incidents are resolved quickly. Update and maintain databases, reports, and documentation, keeping all information accurate and confidential. Identify areas where operational procedures can be improved and suggest practical solutions to increase efficiency. Coordinate with suppliers and various internal departments to meet deadlines and maintain service quality. Track key operational metrics and share insights to support business decisions. Requirements 1 to 2 years of experience in operations, administration, or support roles, including administrative work and incident management. Comfort working in startup, marketing, or advertising environments. Familiarity with Jira, Salesforce, CRMs, or similar operational management platforms. Strong organizational skills, a proactive mindset, and effective problem-solving abilities.

Role Overview Stripe is hiring a Risk Operations Associate focused on Verifications in Mexico City. This position helps protect the company’s operations by reviewing verification processes, spotting potential risks, and offering insights to strengthen systems and maintain security.

About Doctoralia Doctoralia connects millions of patients with healthcare specialists, aiming to improve the healthcare experience through technology. As a leader in the Mexican market and a global reference for SaaS solutions in the medical field, Doctoralia works to make clinical practice more efficient and patient-centered. Position: AI Sales Executive Location: Mexico City What You Will Do Develop and execute sales strategies focused on artificial intelligence technologies for the healthcare sector. Identify and pursue new business opportunities, expanding Doctoralia’s client base. Guide clients through the adoption of advanced digital solutions, helping them transform their clinical practices. Act as a consultative advisor, ensuring each client receives solutions tailored to their needs. Build and strengthen business relationships within the healthcare industry. Who We’re Looking For Sales professionals with a strategic vision and a drive for results. Experience in acquiring new clients and managing relationships, ideally within the healthcare or technology sectors. Interest in artificial intelligence and digital transformation in healthcare. This role offers the chance to play a key part in Doctoralia’s growth and to help shape the future of healthcare through technology.

Join ALTEN Mexico as a Junior Java Developer and become an integral part of our team dedicated to engineering and technology solutions. You will engage in innovative projects across diverse industries, including Automotive, Energy, Aeronautics, Banking, Telecommunications, and more.In this role, you will be accountable for the development, integration, and modernization of software tools essential for validation and automation processes.The position necessitates a strong technical grasp of Java, backend architectures, integration with DLLs (JNI/JNA), validation flow automation, communication between heterogeneous tools, and connection with NI or dSPACE platforms. Additionally, you will ensure delivery quality by adhering to best development practices, testing, documentation, and traceability via GitHub and Rally.

Join our dynamic operations team at Scale AI, where you will play a pivotal role in optimizing our processes to drive revenue and ensure our commitments to customers are met with exceptional quality and timeliness. Your expertise will be crucial in managing our supply operation funnel by developing and implementing innovative solutions, tools, and processes in collaboration with cross-functional teams, including Customer Operations, Product Operations, and Product Managers.In this role, you will tackle unprecedented challenges, demonstrating relentless determination to achieve outstanding results through pilots, tests, and experiments. Your ability to devise creative solutions will be essential in overcoming bottlenecks. This unique opportunity blends operational responsibility with significant influence over our critical outcomes, positioning you at the core of Scale's daily operations. We are looking for a scrappy, analytical, and empathetic individual who is focused on results and has the drive to inspire others.Key Responsibilities:Develop and implement key operational processes that are critical to our success.Oversee the daily delivery of customer commitments, ensuring satisfaction.Establish an effective feedback loop involving frontline teams, product development, strategy, and customers.Work collaboratively with various stakeholders to enhance processes for both new and existing customers.

Join Scale AI's expanding Robotics division, where we empower clients to develop and implement physical AI solutions. In this pioneering role, you will be instrumental in establishing Scale’s data factory in Mexico and facilitating robotics data collection, contributing to the enhancement of our robotics offerings.Your Responsibilities:Collaborate with cross-functional teams to deploy new robotic systems and optimize the maintenance of robots and data collection hardware.Support the operational aspects of the factory by managing the setup and upkeep of robotic systems.Deliver technical support for data collection efforts.Oversee physical inventory, maintain equipment, and manage logistics efficiently.Become a go-to expert on the functionalities of the robotics platforms utilized in the factory.Gain in-depth technical knowledge in 2D and 3D imaging, multi-sensor fusion and calibration, GPS/INS navigation systems, computer vision, and related autonomy fields.

ALTEN México is seeking a Senior Ariba Consultant (Certified) to join our dynamic team immediately for an exciting project. The ideal candidate will possess robust experience in implementing Ariba Strategic Sourcing (Sourcing, SLP, Contracts) and Ariba Network. This role requires strong technical skills for configuration and functional validation, as well as the ability to collaborate effectively within multidisciplinary teams in fast-paced environments.Main ResponsibilitiesDevelop functional designs, workbooks, and technical documentation.Configure and validate features of Ariba Strategic Sourcing (Sourcing, SLP, Contracts) and Ariba Network.Conduct testing and provide support during production releases.Document processes and ensure quality assurance in functional deliverables.Collaborate with internal IT and business teams to ensure proper implementation of solutions.

Doctoralia is a SaaS platform in Mexico’s medical sector, connecting patients with healthcare professionals. The company emphasizes digital solutions that put patients at the center of care. Role overview The Sales Trainer in Mexico City focuses on building and delivering training for both new hires and current sales team members. This role helps the sales team grow skills, understand company processes, and improve overall performance. Supporting internal talent development is a core part of this position. Main responsibilities Design and lead training programs for new and existing sales staff. Create materials such as presentations, manuals, guides, and digital resources. Work with team leads and managers to identify areas for training. Evaluate training effectiveness through feedback and assessments. Monitor participant progress and offer coaching as needed. Maintain accurate training records and reports. Update content when company policies, tools, or processes change. Facilitate workshops, group sessions, and individual training sessions. Professional profile Bachelor’s degree in Human Resources, Administration, Psychology, Education, or a related field is preferred. Experience as a Trainer, Instructor, or Training Specialist in sales. Strong communication and presentation skills. Ability to motivate and develop team members. Familiarity with training and learning techniques.

About Us SharkNinja is a globally recognized product design and technology firm that offers a diverse range of highly-rated lifestyle solutions, enhancing the everyday lives of consumers across the globe. With two leading brands, Shark and Ninja, we have established a remarkable history of launching disruptive innovations in the market, continuously developing consumer products that have expanded our presence across various categories, leading to substantial growth and increased market share. Based in Needham, Massachusetts, our dedicated team of over 4,100 associates ensures that our products are accessible through major retail channels, both online and offline, as well as through distributors worldwide.  About the RoleThe Sales Operations Specialist plays a crucial role in supporting the daily operational functions that drive sales performance for designated retail accounts. This position encompasses demand planning, inventory management, purchase order execution, point-of-sale (POS) trend analysis, trade spend management, and the continual assessment of business trends and operational performance. The Specialist collaborates closely with internal teams at SharkNinja to monitor business performance, maintain accurate forecasts, and facilitate the execution of essential operational processes.Key ResponsibilitiesAssist with operational tasks related to demand planning, inventory tracking, purchase orders, and sales performance reporting.Generate and maintain weekly business reports that outline trends, risks, and opportunities.Monitor promotional performance in relation to expectations, aiding in future shipment and forecasting strategies.Collaborate with Sales, Demand Planning, and Supply Chain teams to enhance forecasting, inventory planning, and order management.Update and maintain forecasts, pricing, and new product information in internal systems (training provided).Engage in weekly discussions with customer replenishment or planning teams to review recent results and updates.Coordinate order timing and availability with internal supply chain partners.Assist in tracking trade spend and ensure promotional plans are accurately represented in forecasting tools.

Join Clara as the Head of Revenue Operations in Mexico City, where you will play a pivotal role in driving our revenue strategy and operational excellence. Your leadership will be crucial in optimizing processes, enhancing customer experiences, and delivering measurable results. This hybrid role offers the flexibility of working from home combined with in-office collaboration.

Join Lalamove as an Inbound Sales Associate, where you will play a pivotal role in driving our sales initiatives. In this dynamic position, you will engage with potential customers, understand their needs, and guide them to the best solutions we offer. Your ability to build relationships and communicate effectively will be essential in converting inquiries into loyal customers.

Kavak is reshaping the used car market across Latin America with an AI-first approach, operating in several countries and recently securing a $300M investment led by Andreessen Horowitz. The company’s AI-driven business model supports areas like conversational commerce, generative marketing, and large-scale data insights. With rapid growth and top regional ratings, Kavak continues to expand its team to advance AI initiatives. Role overview The Senior AI Data Engineer will play a central role in developing and scaling Kavak’s Databricks-based data platform, which uses a data mesh architecture. This platform acts as the intelligence backbone for the company, supporting bots, agents, and teams across Mexico, Turkey, and the Middle East. The position focuses on building and refining datasets that drive business outcomes and supporting data architecture for the organization’s AI strategy. This is a hands-on technical role for someone who brings a strong product mindset and understands how data shapes business decisions. Rather than simply processing tickets, the Senior AI Data Engineer will engage directly with business challenges, designing data solutions that create measurable impact. What makes Kavak talent stand out Deliver impact: Prioritize initiatives that drive results and raise standards through technology and data. Engage fast: Address challenges proactively, make timely decisions, and adapt quickly while maintaining quality. Engage with purpose: Take ownership and align work with Kavak’s vision and values. Play to win together: Value team success over individual achievements. Location Mexico City

About Doctoralia Doctoralia’s mission is to humanize healthcare through technology. As a leading SaaS platform in Mexico’s medical sector, Doctoralia connects millions of patients with specialists and helps transform clinical practice into a more efficient, patient-focused digital experience. Role Overview The Customer Success Inbound Agent serves as a strategic partner to healthcare professionals, supporting their success and business growth. This role is the first point of contact for new clients, guiding them through adopting Doctoralia’s digital solutions and ensuring a positive experience from the start. The focus is on building strong, lasting relationships and helping doctors get the most value from the platform. What You Will Do Handle incoming requests from new clients, offering tailored guidance to understand their goals and needs. Lead the onboarding process so users can make the most of the platform’s features from day one. Serve as the main contact for clients: answer questions, provide support, and anticipate needs with empathy and speed. Track how clients use the platform by monitoring key metrics and use data to spot areas for improvement or where intervention is needed. Work closely with sales and product teams to share feedback on client experiences and help improve processes and services. Location This position is based in Mexico City.