Monitoring Team Lead at inetum2 | Mexico City

Profile of the Monitoring Team LeadDegree RequirementsA University Degree in a technical field such as Computer Science, Telecommunications, or Mathematics is required.Demonstrable ExperienceAt least 5 years of proven experience in team leadership, project management, and decision-making within a technological context.Technical Areas ExperienceA minimum of 3 years of experience with technical areas, platforms, tools, and programming languages relevant to this role.Service HoursService coverage is from 7:00 AM to 6:00 PM, managed globally by team members.On-Call RequirementOn-call service may be required.Specific Knowledge RequiredFamiliarity with BMC TrueSight Synthetic Monitoring, Elastic Synthetic Monitoring, BMC Entuity, BMC ProactiveNet Performance Manager, BMC Patrol Configuration Management, BMC Patrol Central, RTServers, OpsGenie, and CA Spectrum is essential.Main Functions and Tasks:Monitoring Role Definition:Collaborate in technical group meetings and assist project/application teams in defining monitoring processes.Analyze requirements for monitoring solutions tailored to specific needs.Identify corporate or standardized monitoring solutions that best fit the needs.Design monitoring strategies for new solutions, applications, or infrastructure.Implement, test, and standardize the new monitoring solutions.Create comprehensive documentation for all monitoring designs.Integrate monitoring tasks into incident and change management processes.Configuration of Monitors and Metrics:Ensure proper installation of monitoring tools on necessary systems.Configure monitors in compliance with corporate standards.Apply relevant performance metrics for comprehensive monitoring.Enhance event data to provide context for incident resolution.Automate the installation and updating of monitoring systems.

Inetum is hiring a Monitoring Management Specialist based in Mexico City. This position centers on overseeing and refining monitoring processes that are essential to daily business operations. Role overview The Monitoring Management Specialist will supervise monitoring activities and work to enhance existing procedures. The goal is to support efficient workflows and ensure that operations run smoothly across different departments. Key responsibilities Supervise monitoring processes that impact business operations Identify areas for improvement in current monitoring practices Help maintain effective workflows between departments Location This role is based in Mexico City.

Join inetum2 as a Data Engineer in Mexico City, where you will have the opportunity to work on cutting-edge data solutions. In this role, you will be responsible for designing, developing, and maintaining data pipelines and architecture that support our analytics and business intelligence initiatives.

Join Inetum2 as an ITIL Analyst and contribute to our mission of delivering exceptional IT services. In this role, you will be responsible for analyzing and optimizing IT service management processes, ensuring alignment with ITIL best practices.Your expertise will help streamline operations and enhance service delivery, making a significant impact on our clients' satisfaction and organizational efficiency.

Join our dynamic team at inetum2 as a Backend Developer. In this role, you will be responsible for developing and maintaining robust backend systems that power our innovative applications. You will collaborate with cross-functional teams to deliver high-quality software solutions that meet business requirements and enhance user experiences.

Role Overview Inetum2 is hiring a Batch Scheduling Specialist in Mexico City. This position focuses on managing and optimizing batch scheduling processes to support efficient operations. The role centers on executing batch schedules with attention to accuracy and timeliness, making sure they align with business needs. Main Responsibilities Manage and execute batch schedules across the organization Analyze scheduling data to spot trends and identify areas for improvement Work with cross-functional teams to coordinate scheduling activities Implement process improvements that support operational performance Who Succeeds in This Role Proactive problem solvers who look for ways to improve processes Individuals comfortable working with teams from different departments Those who enjoy using analytical skills to drive efficiency People who adapt well in changing or high-activity settings This role is based in Mexico City with Inetum2.

Join our dynamic team at inetum2 as a Data Visualization Specialist. In this role, you will leverage your analytical skills to transform complex data into insightful visual narratives that drive strategic decision-making. You will collaborate with cross-functional teams to create dashboards and reports that illustrate key performance indicators and business insights.We are looking for innovative thinkers who are passionate about data storytelling and have a knack for presenting information in a clear and engaging manner. Your contributions will directly impact our company's growth and success.

Role Overview Inetum2 is looking for a Batch Scheduling Specialist based in Mexico City. This role focuses on improving and maintaining scheduling processes that support daily operations. The position is part of a team working to increase efficiency across the company.

Role Overview Inetum2 is looking for a ServiceNow Specialist in Mexico City. This role focuses on implementing and managing ServiceNow solutions that support operational efficiency. The position works closely with teams across the company to understand business requirements and turn them into practical ServiceNow applications and workflows. Key Responsibilities Implement and maintain ServiceNow solutions Collaborate with different teams to gather and analyze business needs Translate requirements into ServiceNow applications and workflows Location Mexico City

Role Overview inetum2 is hiring an Incident & Problem Management Specialist in Mexico City. This position focuses on keeping IT operations running smoothly by handling incidents and addressing problems as they arise. Main Responsibilities Identify and resolve technical issues within the IT infrastructure Manage incidents from detection through resolution Work to maintain steady operational workflows Location Based in Mexico City.

Join our dynamic team at Inetum2 as a Data Visualization Specialist, where you will play a crucial role in transforming complex data into visually compelling narratives. You will collaborate with cross-functional teams to create insightful dashboards and reports, enabling data-driven decision-making across the organization.

Join our dynamic team at inetum2 as a Senior BI/Data Engineer (Level 3) in Mexico City. In this role, you will be responsible for designing and implementing efficient data solutions that drive business intelligence initiatives. Your expertise will help us in transforming raw data into valuable insights, enabling informed decision-making across the organization.We are looking for a passionate professional who thrives in a collaborative environment and is eager to tackle complex challenges in data engineering. If you have a strong background in data architecture, ETL processes, and BI tools, we want to hear from you!

Role overview The Monitoring Management Specialist at inetum2 will work onsite in Mexico City. This position centers on supervising monitoring processes and recommending improvements that help keep operations reliable and resources well managed. Main responsibilities Oversee and enhance monitoring activities that support ongoing business operations Contribute to maintaining strong standards in resource management and system oversight Location This role is based in Mexico City.

Join our dynamic team at inetum2 as a BI/Data Engineer, specializing in Level 2 Support. This is an exciting opportunity for individuals looking to leverage their data engineering skills in a supportive environment. You will be responsible for troubleshooting and resolving data-related issues, ensuring optimal performance of BI tools, and collaborating closely with cross-functional teams to deliver exceptional data solutions.

Doctoralia connects patients and medical specialists in Mexico through technology. As a leading healthcare platform and SaaS provider for the medical sector, Doctoralia supports millions in accessing care and helps clinics deliver digital, patient-centered services. Role overview The Customer Success Team Leader oversees a team that responds to support requests by phone, chat, and email. The main goals are to maintain high customer satisfaction (CSAT) and strong first call resolution (FCR) rates. This leader guides team members to understand client needs, resolve issues, and provide timely solutions. What you will do Manage and support a customer success team handling incoming inquiries across multiple channels Coach team members to address client needs and challenges effectively Monitor and improve CSAT and FCR metrics Work closely with other internal teams to achieve service goals and drive continuous improvement Location This position is based in Mexico City.

Join Inetum2 as a Java Developer and be part of a dynamic team that is committed to delivering innovative software solutions. You will work with cutting-edge technologies and contribute to exciting projects that challenge your skills and foster professional growth.

We are seeking a dedicated and experienced Quality Assurance Lead to join our dynamic team at inetum2. In this role, you will be responsible for overseeing the quality assurance process, ensuring that our products meet the highest standards of quality and reliability. You will lead a team of QA specialists to develop and implement testing strategies, manage testing activities, and collaborate with development teams to enhance product quality.

Join ALTEN Mexico as a Junior Java Developer and become an integral part of our team dedicated to engineering and technology solutions. You will engage in innovative projects across diverse industries, including Automotive, Energy, Aeronautics, Banking, Telecommunications, and more.In this role, you will be accountable for the development, integration, and modernization of software tools essential for validation and automation processes.The position necessitates a strong technical grasp of Java, backend architectures, integration with DLLs (JNI/JNA), validation flow automation, communication between heterogeneous tools, and connection with NI or dSPACE platforms. Additionally, you will ensure delivery quality by adhering to best development practices, testing, documentation, and traceability via GitHub and Rally.

About WatershedWatershed is a leading enterprise sustainability platform empowering organizations such as Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to effectively manage climate and ESG data. Our platform assists in generating audit-ready metrics for voluntary and regulatory reporting, including CSRD, and drives impactful decarbonization initiatives. We are in search of passionate individuals who embrace product innovation, thrive in a mission-driven startup environment, and are eager to contribute to the vibrant culture of our expanding team.With offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, and Mexico City, alongside a remote workforce across the US and Europe, we invite you to consider joining us in our journey!The RoleAre you a technology enthusiast who enjoys building exceptional teams? As we expand our world-class engineering presence, we are establishing a new office in Mexico City and are on the lookout for our founding Engineering Technical Lead. This position offers the unique opportunity to not only build a team from the ground up but also to shape the culture of an entire office.The Tech Lead will be a seasoned engineer responsible for guiding the technical vision of the team, ensuring alignment with other product areas, and maintaining high technical and operational standards. Hands-on coding will be a crucial aspect of this role.You will report directly to the founding Engineering Manager in CDMX, collaborating with them, Engineering leadership, and Watershed’s co-founders to ensure the success of the new team in Mexico City. We have already established successful engineering teams across our offices in San Francisco, New York City, and London.In this role, you will:Lead a co-located team of 4-8 engineers responsible for our Supply Chain product module.Collaborate closely with the Engineering Manager, Product Manager, and Designer to drive the team’s product and architectural vision.Work alongside peer tech leads and domain experts in the US and UK to align standards, roadmaps, and execution. Participate in our Technical Lead forum to guide our architecture and enhance our velocity.Act as a hands-on mentor for engineers tasked with leading the design and implementation of specific features or projects.

Doctoralia is a SaaS platform in Mexico’s medical sector, connecting patients with healthcare professionals. The company emphasizes digital solutions that put patients at the center of care. Role overview The Sales Trainer in Mexico City focuses on building and delivering training for both new hires and current sales team members. This role helps the sales team grow skills, understand company processes, and improve overall performance. Supporting internal talent development is a core part of this position. Main responsibilities Design and lead training programs for new and existing sales staff. Create materials such as presentations, manuals, guides, and digital resources. Work with team leads and managers to identify areas for training. Evaluate training effectiveness through feedback and assessments. Monitor participant progress and offer coaching as needed. Maintain accurate training records and reports. Update content when company policies, tools, or processes change. Facilitate workshops, group sessions, and individual training sessions. Professional profile Bachelor’s degree in Human Resources, Administration, Psychology, Education, or a related field is preferred. Experience as a Trainer, Instructor, or Training Specialist in sales. Strong communication and presentation skills. Ability to motivate and develop team members. Familiarity with training and learning techniques.