Monitoring Management Specialist - Avangrid

Role overview The Monitoring Management Specialist at inetum2 will work onsite in Mexico City. This position centers on supervising monitoring processes and recommending improvements that help keep operations reliable and resources well managed. Main responsibilities Oversee and enhance monitoring activities that support ongoing business operations Contribute to maintaining strong standards in resource management and system oversight Location This role is based in Mexico City.

Role overview The Batch Scheduling Specialist position at Avangrid centers on optimizing batch processes and ensuring stable system operations. Working from Mexico City, this role aims to streamline scheduling activities and contribute to efficient workflows across the organization. Main responsibilities Manage and enhance batch scheduling processes to support business needs Find ways to improve efficiency in daily operations Maintain smooth operations by implementing effective scheduling practices Location This role is located in Mexico City.

Inetum is hiring a Monitoring Management Specialist based in Mexico City. This position centers on overseeing and refining monitoring processes that are essential to daily business operations. Role overview The Monitoring Management Specialist will supervise monitoring activities and work to enhance existing procedures. The goal is to support efficient workflows and ensure that operations run smoothly across different departments. Key responsibilities Supervise monitoring processes that impact business operations Identify areas for improvement in current monitoring practices Help maintain effective workflows between departments Location This role is based in Mexico City.

Wizeline seeks a Project Manager for infrastructure monitoring projects in Mexico City. This role centers on guiding teams to deliver monitoring solutions that match business objectives and project specifications. Role overview The Project Manager will oversee the planning and execution of infrastructure monitoring initiatives. Responsibilities include tracking progress, coordinating with stakeholders, and making sure each project meets its defined requirements. Success in this position depends on the ability to keep projects moving and maintain alignment with business goals. Who succeeds here People who thrive in this role enjoy managing projects and can adjust to shifting priorities. A strong drive to move work forward and collaborate with others is essential. Location This position is based in Mexico City.

Role Overview icorp is looking for a Monitoring Analyst in Mexico City. This role plays a key part in keeping critical IT services running smoothly by serving as the first responder to alerts from monitoring tools. The Monitoring Analyst ensures incidents are quickly identified, documented, and escalated to the right technical teams. Main Responsibilities Continuous Monitoring: Watch dashboards in real time to spot alerts as they happen. Validation: Classify alerts by severity and impact, and check for duplicates. Documentation: Create tickets with clear, accurate technical details. Escalation: Communicate with internal L2/L3 teams and external vendors to escalate incidents. Follow-up: Track incident status until formal closure. Technical Requirements Education: Degree in Systems Engineering or a related field (graduated or certified preferred). Experience: At least 1 year in a support or monitoring role. Networks and Infrastructure: Good grasp of network basics (IP, DNS, connectivity) and IT components (servers, services). Monitoring Tools: Comfortable interpreting dashboards, alerts, and criticality levels (Manage Engine experience preferred). Ticket Management (ITSM): Familiar with Incident and Event Management under the ITIL framework. Technical Analysis: Able to read logs and spot basic errors. Desired Skills Attention to detail and urgency in response. Consistent adherence to established processes and runbooks. Comfort working under pressure when multiple alerts occur. Logical thinking to recognize event patterns. Work Details Location: Mexico City (Airport Zone), 100% on-site. Schedule: 24/7 rotation: 4 days on (12-hour shifts), then 4 days off. Language: Spanish required.

Profile of the Monitoring Team LeadDegree RequirementsA University Degree in a technical field such as Computer Science, Telecommunications, or Mathematics is required.Demonstrable ExperienceAt least 5 years of proven experience in team leadership, project management, and decision-making within a technological context.Technical Areas ExperienceA minimum of 3 years of experience with technical areas, platforms, tools, and programming languages relevant to this role.Service HoursService coverage is from 7:00 AM to 6:00 PM, managed globally by team members.On-Call RequirementOn-call service may be required.Specific Knowledge RequiredFamiliarity with BMC TrueSight Synthetic Monitoring, Elastic Synthetic Monitoring, BMC Entuity, BMC ProactiveNet Performance Manager, BMC Patrol Configuration Management, BMC Patrol Central, RTServers, OpsGenie, and CA Spectrum is essential.Main Functions and Tasks:Monitoring Role Definition:Collaborate in technical group meetings and assist project/application teams in defining monitoring processes.Analyze requirements for monitoring solutions tailored to specific needs.Identify corporate or standardized monitoring solutions that best fit the needs.Design monitoring strategies for new solutions, applications, or infrastructure.Implement, test, and standardize the new monitoring solutions.Create comprehensive documentation for all monitoring designs.Integrate monitoring tasks into incident and change management processes.Configuration of Monitors and Metrics:Ensure proper installation of monitoring tools on necessary systems.Configure monitors in compliance with corporate standards.Apply relevant performance metrics for comprehensive monitoring.Enhance event data to provide context for incident resolution.Automate the installation and updating of monitoring systems.

About WatershedWatershed serves as a premier enterprise sustainability platform, empowering leading companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to effectively manage climate and ESG data. Our platform facilitates the generation of audit-ready metrics for both voluntary and regulatory reporting, including CSRD, while driving significant decarbonization efforts. We seek passionate team members who are enthusiastic about product development, eager to contribute to a mission-driven startup, and excited to help shape the culture of a rapidly growing team.With offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and a diverse remote team across the US and Europe, we invite you to consider joining us!The RoleWe are in search of an analytical and detail-oriented manager to lead and expand our Data Specialist team in Mexico City. As a founding leader in our Mexico City office, you will lay the groundwork for our services teams in the region.The Data Specialist team collaborates directly with our clients to facilitate the ingestion of their data into Watershed. The team meticulously reviews raw data provided by customers, seeks necessary clarifications, transforms the data to align with Watershed templates, documents all transformations, and uploads it onto the platform. Our team is dedicated to delivering high-quality professional services and ensuring error-free results. As the manager, you will maintain professional service and quality standards, promote standardization, and coach the team to foster growth.This is a unique opportunity to elevate an already high-performing team within a growth-stage startup that partners with some of the world's leading companies to enhance their sustainability initiatives.You Will:Be a founding leader in our Mexico City office, exemplifying our operating principles, establishing high-quality service standards, and cultivating cultural norms.Manage and mentor a dedicated professional services team of 9 client-facing Data Specialists.Oversee team execution and throughput: plan and prioritize tasks, allocate resources across customer projects, and eliminate obstacles to ensure timely, high-quality delivery.Establish and enforce operational standards: define playbooks, templates, and review protocols to enhance accuracy, consistency, and audit readiness.Collaborate cross-functionally to derive insights, influence the product roadmap, and drive strategic initiatives that align with our mission.

Role Overview inetum2 is hiring an Incident & Problem Management Specialist in Mexico City. This position focuses on keeping IT operations running smoothly by handling incidents and addressing problems as they arise. Main Responsibilities Identify and resolve technical issues within the IT infrastructure Manage incidents from detection through resolution Work to maintain steady operational workflows Location Based in Mexico City.

Join Nuvei as an Underwriting Specialist, where you will play a pivotal role in assessing and managing risks related to our financial services. You will analyze applications, evaluate creditworthiness, and work closely with our sales and operations teams to ensure that our clients receive the best possible service.

Join Docplanner as a CRM Support Specialist, where you will play a critical role in enhancing our customer relationship management systems. You will assist in troubleshooting, providing technical support, and ensuring that our CRM solutions meet the needs of our clients. Your expertise will contribute to optimizing user experience and improving overall customer satisfaction.

Join our vibrant team at ten-group as a CRM Specialist, where you will play a pivotal role in enhancing customer relationship management through the powerful Braze platform. Your expertise will help us drive engagement and retention strategies that truly resonate with our clients.

About UsAt Doctoralia, our mission is to humanize the healthcare experience through technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient, patient-centered digital experience.We are on the lookout for a passionate and results-driven Expansion Customer Success Specialist to drive the expansion of our services within our existing client base and become a strategic partner for healthcare professionals.Role OverviewAs an Expansion Customer Success Specialist, you will be responsible for identifying growth opportunities within our current client portfolio, promoting solutions that provide enhanced value, and contributing to the sustainable development of their practices. You will offer personalized support, advising specialists on optimizing their use of our platform and driving the adoption of new products or features.Key ResponsibilitiesIdentify upselling and cross-selling opportunities within the assigned client portfolio, maximizing the value delivered by Doctoralia.Develop and implement expansion strategies that enhance the adoption of complementary solutions.Provide personalized advisory regarding new functionalities, ensuring effective integration into each specialist's practice.Analyze usage trends and data to propose enhancements that positively impact client success and business metrics.Collaborate with internal teams to design and execute initiatives that drive client retention and growth.Professional ProfileExperience: 1 to 2 years in Customer Success or Account Management (KAM), managing a high-volume portfolio (150-190 clients).Tech DNA: You thrive in Startup, Marketing, or Advertising environments.Data-Driven: You possess the ability to interpret data, analyze Google Ads campaigns, and use insights to narrate success stories.

Join AECOM as a Safety, Health & Environment Specialist in Mexico City, where you will play a vital role in promoting a safe and sustainable work environment. You will be responsible for implementing health and safety policies, conducting risk assessments, and ensuring compliance with environmental regulations. Your expertise will contribute to our mission of delivering innovative solutions that enhance community resilience and environmental stewardship.

Doctoralia connects millions of patients with healthcare specialists, aiming to make the medical experience more personal and efficient through technology. As a leader in SaaS solutions for the medical sector in Mexico and beyond, the company focuses on transforming clinical practice into a digital, patient-centered process. Role overview The Revenue Customer Success Specialist plays a central role in supporting healthcare specialists who use Doctoralia's platform. The main focus is on ensuring timely renewals of contracted services, which helps maintain financial stability and strong client relationships. This position also identifies upsell opportunities by analyzing client needs and offering tailored value propositions that fit each specialist's situation. What you will do Manage and secure on-time renewals for services contracted by specialists. Analyze client portfolios to identify upsell opportunities. Develop personalized recommendations to encourage additional service adoption. Support client retention and contribute to portfolio growth. What we are looking for Strategic and growth-oriented mindset. Ability to build strong relationships with clients. Comfort working with data and diagnostics to inform recommendations. Interest in the healthcare technology sector. This role is based in Mexico City.

Are you ready to take your career to the next level with a dynamic boutique wealth management firm? We are seeking a dedicated and enthusiastic Client Operations Specialist to join our remote team. In this pivotal role, you will be the first point of contact for client inquiries, managing account administration and custodial processes with esteemed partners like Charles Schwab and Fidelity. You will play a crucial role in supporting our advisors and ensuring an exceptional client experience in a collaborative, high-touch environment. If you have a background in financial planning or RIA experience, we want to hear from you!As a Client Operations Specialist, your primary responsibilities will include:Acting as the principal contact for client service and operational inquiries, addressing questions regarding accounts, paperwork, and custodial processes.Processing and managing account openings, transfers, maintenance requests, and cash movements for a seamless client experience.Assisting financial advisors with account administration and client follow-ups to enhance service delivery.Liaising with custodians to resolve issues efficiently while maintaining operational excellence.Ensuring compliance standards are met while providing polished, professional service.

At Welocalize, we are proud to be a leading global transformation partner, dedicated to accelerating businesses' journey towards global expansion. Our mission is to empower brands and companies to connect, engage, and cultivate relationships with international audiences. With our expertise in multilingual content transformation, we offer superior services in translation, localization, and adaptation across over 250 languages, supported by our extensive network of 400,000 in-country linguistic resources. We are at the forefront of innovation in language services, providing high-quality training data transformation solutions for NLP applications. Our unique blend of technology and human intelligence ensures that we effectively collect, annotate, and evaluate diverse content types. Our dedicated team operates across North America, Europe, and Asia, delivering exceptional service to our global clients in the most impactful markets. To learn more, visit us at www.welocalize.com.Overview In this pivotal role, you will assess project scopes and prepare accurate project quotes, ensuring seamless communication with the Project Management team to meet client demands promptly. You will also support project completion by developing and utilizing language tools and pilot processes.

Join Wizeline as an Editorial Specialist where you will leverage data analytics to enhance editorial processes and content quality. You will work collaboratively with cross-functional teams, utilizing your analytical skills to drive data-informed decisions that elevate our editorial standards.

About Valdera:At Valdera, we enable innovators to transform concepts into reality by revolutionizing the way manufacturers procure materials. Our platform simplifies the process for companies to discover optimal materials and suppliers tailored to their needs, empowering them to produce high-quality products at scale for consumers globally.We are a dynamic team of ambitious, results-oriented professionals with a proven history of collaborating with Fortune 500 industrial manufacturers, beauty brands, and chemical enterprises. As a rapidly expanding company, we seek talented and dedicated individuals who thrive in high-performance settings and aspire to advance their careers swiftly.Our culture is designed for exceptional individuals to tackle significant challenges, work alongside leading experts in our field, and witness the direct impact of their contributions. If you are searching for a fast-paced environment where your ideas can instigate genuine change, Valdera is the ideal place for you.Join us in shaping the future of manufacturing.Position Overview:We are seeking a Chemicals Supplier Engagement Specialist to spearhead our engagement with specialty chemical and raw material suppliers, ensuring outstanding results for buyers on Valdera's procurement platform.Suppliers are integral to Valdera's success. When a buyer submits a request, they anticipate receiving high-quality quotes. The ability to provide that quality hinges on our capacity to identify the right suppliers and motivate their active participation on Valdera’s procurement platform. This necessitates a robust understanding of chemical markets and a proactive approach to supplier outreach.In this role, you will be responsible for supplier engagement, managing multiple buyer-initiated Requests for Quotes (RFQs) concurrently. You thrive on utilizing your expertise in chemicals, performing thorough supply market evaluations, and confidently engaging with suppliers worldwide. As a customer-focused professional, you are committed to delivering exceptional outcomes for our buyers.

About Fever Fever is a technology platform focused on transforming culture and live entertainment. Every month, more than 300 million people across 55+ countries use our platform to discover new experiences. We help event creators grow their audiences with analytics and tools, and we work with partners like Netflix, F.C. Barcelona, and Primavera Sound. Our team is backed by global investors and recognized for award-winning experiences. Role Overview: IT Support Specialist (Mexico City) This is a hands-on role within a small, two-person IT team. The IT Support Specialist maintains our systems, manages access and devices (primarily macOS), and contributes to internal tooling projects. The position offers exposure to a range of technologies and systems, including opportunities to work with AI-assisted development tools such as Claude Code. Many on our team have used this role as a springboard into areas like infrastructure, reliability, or platform engineering. One former IT team member recently moved into our Site Reliability Engineering (SRE) group. What You Will Do Manage the macOS device fleet with Kandji MDM, including deployments, policy updates, and custom OpenVPN configuration. Handle access management: onboarding, offboarding, SSO, and permissions. Respond to IT requests via Slack and Jira, triaging and resolving issues. Work closely with the SRE team on infrastructure awareness and escalations. Create and maintain clear documentation for runbooks, procedures, and internal guides. Provide occasional support for Windows and some Linux users, though most work centers on macOS. Use automation platforms to streamline common requests and reduce repetitive work.

As a Strategic Recruitment Sourcing Specialist at Turner Townsend, you will play a pivotal role in identifying and attracting top talent for our business support department. Your expertise in sourcing strategies and recruitment processes will be essential in ensuring we build a strong workforce aligned with our company’s strategic objectives. You will collaborate with hiring managers to understand their needs and refine sourcing techniques to attract diverse candidates.