ITSM/ITIL Architect at Miratech | Mexico City

Miratech is hiring an ITSM/ITIL Architect to join its team in Mexico City. This position centers on enhancing IT service delivery and boosting operational efficiency by applying in-depth expertise in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks. The architect will help ensure that IT strategies support broader business objectives. Key responsibilities Collaborate with teams across departments to assess and improve IT processes. Evaluate current service management methods and pinpoint areas for growth. Introduce solutions that reinforce IT governance and strengthen service management. Help the organization adapt to changing client requirements by applying ITSM and ITIL best practices. Location This role is located in Mexico City.

Join Inetum2 as an ITIL Analyst and contribute to our mission of delivering exceptional IT services. In this role, you will be responsible for analyzing and optimizing IT service management processes, ensuring alignment with ITIL best practices.Your expertise will help streamline operations and enhance service delivery, making a significant impact on our clients' satisfaction and organizational efficiency.

This position is specifically for candidates located in or around Mexico City, Mexico. Applications from other regions will not be entertained.This role necessitates up to 50% travel within the LATAM region.We are seeking a skilled pre-sales professional with a proven history of enabling large enterprises to harness data effectively. Collaborating closely with the Enterprise Account Executive (AE), the Solutions Architect will formulate and steer the technical strategy for our key accounts, driving the adoption of our products and promoting deeper integration of Machine Learning (ML) and Artificial Intelligence (AI) solutions. Your expertise in value-based selling, technical account management, and technical leadership will be essential in maximizing success across these accounts. You will work alongside a team that includes hands-on resources tasked with developing proofs of concept and showcasing Databricks' offerings. A strong technical understanding of ML and AI applications across various critical use cases is essential.Your Impact:Serve as the principal technical liaison for Databricks among various clients.Guide your clients through a transformative journey, assisting them in evaluating and integrating Databricks into their operational strategies.Execute the technical strategy within the account, with a profound comprehension of the overarching strategy.Foster a network of technical champions within the organization.Align technical strategies with Databricks solutions.Provide structured mentorship to fellow team members.Earn the respect of peers through your experience, insights, and contributions.

About TruelogicTruelogic is a premier provider of nearshore staff augmentation services, proudly headquartered in New York. For over 20 years, we have been delivering exceptional technology solutions to a diverse range of companies, from groundbreaking startups to established industry leaders, assisting them in achieving their digital transformation objectives.Our team comprises 600+ highly skilled tech professionals based in Latin America, driving digital innovation by collaborating with U.S. businesses on their most significant projects. Whether partnering with Fortune 500 corporations or agile startups, we are committed to delivering impactful results.By applying for this position, you are taking the first step towards joining a vibrant team that values your expertise and aspirations. We strive to align your skills with opportunities that promote exceptional career growth while contributing to transformative projects that shape the future.Our ClientOur client is a technology-driven global digital group, uniquely combining extensive engineering expertise with elite creative capabilities at scale. With a balanced blend of technologists and creatives, the organization collaborates with leading brands to tackle complex challenges influenced by shifting consumer behavior, emerging technologies, and AI. Supported by a robust global presence, the group provides comprehensive solutions throughout the entire consumer journey, addressing some of the most pressing issues in modern digital transformation. Their portfolio features multiple specialized agencies, working with some of the most recognized enterprises across sectors such as finance, technology, media, sports, healthcare, and retail.Job SummaryWe are in search of an experienced and hands-on Staff Solutions Architect to enhance our team. This position is perfect for a technical leader who excels in designing robust, scalable, and compliant solutions while being actively engaged in hands-on development. You will be tasked with architecting, developing, and implementing full-stack applications with a strong emphasis on SOX compliance, modern frameworks, and AI-enhanced workflows, owning solutions from inception to production.

Join ALTEN Mexico as a Junior Java Developer and become an integral part of our team dedicated to engineering and technology solutions. You will engage in innovative projects across diverse industries, including Automotive, Energy, Aeronautics, Banking, Telecommunications, and more.In this role, you will be accountable for the development, integration, and modernization of software tools essential for validation and automation processes.The position necessitates a strong technical grasp of Java, backend architectures, integration with DLLs (JNI/JNA), validation flow automation, communication between heterogeneous tools, and connection with NI or dSPACE platforms. Additionally, you will ensure delivery quality by adhering to best development practices, testing, documentation, and traceability via GitHub and Rally.

ALTEN México is seeking a Senior Ariba Consultant (Certified) to join our dynamic team immediately for an exciting project. The ideal candidate will possess robust experience in implementing Ariba Strategic Sourcing (Sourcing, SLP, Contracts) and Ariba Network. This role requires strong technical skills for configuration and functional validation, as well as the ability to collaborate effectively within multidisciplinary teams in fast-paced environments.Main ResponsibilitiesDevelop functional designs, workbooks, and technical documentation.Configure and validate features of Ariba Strategic Sourcing (Sourcing, SLP, Contracts) and Ariba Network.Conduct testing and provide support during production releases.Document processes and ensure quality assurance in functional deliverables.Collaborate with internal IT and business teams to ensure proper implementation of solutions.

Doctoralia is a SaaS platform in Mexico’s medical sector, connecting patients with healthcare professionals. The company emphasizes digital solutions that put patients at the center of care. Role overview The Sales Trainer in Mexico City focuses on building and delivering training for both new hires and current sales team members. This role helps the sales team grow skills, understand company processes, and improve overall performance. Supporting internal talent development is a core part of this position. Main responsibilities Design and lead training programs for new and existing sales staff. Create materials such as presentations, manuals, guides, and digital resources. Work with team leads and managers to identify areas for training. Evaluate training effectiveness through feedback and assessments. Monitor participant progress and offer coaching as needed. Maintain accurate training records and reports. Update content when company policies, tools, or processes change. Facilitate workshops, group sessions, and individual training sessions. Professional profile Bachelor’s degree in Human Resources, Administration, Psychology, Education, or a related field is preferred. Experience as a Trainer, Instructor, or Training Specialist in sales. Strong communication and presentation skills. Ability to motivate and develop team members. Familiarity with training and learning techniques.

Join our dynamic Pre-Sales organization at MongoDB, where we are on the lookout for enthusiastic technologists who are eager to contribute to our growth by aligning our advanced data platform with the unique needs of our clients.The Pre-Sales Solutions Architect role within our Scaled Growth team is pivotal in guiding customers to design and implement robust, scalable systems using our cutting-edge data solutions. Our team comprises experienced technical sales experts, software architects, entrepreneurs, and developers who are dedicated to ensuring customer success through effective software design, deployment, and operations. Collaborating closely with sales executives and the Field Solutions Architecture team, you will help clients address business challenges by leveraging our solutions, playing a crucial role in securing deals and propelling our business forward. You'll become a trusted advisor to a diverse array of enterprise organizations across the Americas.This position offers the flexibility to work remotely from either São Paulo or Mexico City.

Join our dynamic team at Miratech as a Network Operations and Observability Architect. In this pivotal role, you will leverage your expertise in network architecture and monitoring systems to enhance operational efficiency and visibility across our innovative platforms. You will design and implement observability frameworks that ensure optimal performance and reliability of our network services, working closely with cross-functional teams to identify and resolve issues proactively.

About Doctoralia Doctoralia’s mission is to humanize healthcare through technology. As a leading SaaS platform in Mexico’s medical sector, Doctoralia connects millions of patients with specialists and helps transform clinical practice into a more efficient, patient-focused digital experience. Role Overview The Customer Success Inbound Agent serves as a strategic partner to healthcare professionals, supporting their success and business growth. This role is the first point of contact for new clients, guiding them through adopting Doctoralia’s digital solutions and ensuring a positive experience from the start. The focus is on building strong, lasting relationships and helping doctors get the most value from the platform. What You Will Do Handle incoming requests from new clients, offering tailored guidance to understand their goals and needs. Lead the onboarding process so users can make the most of the platform’s features from day one. Serve as the main contact for clients: answer questions, provide support, and anticipate needs with empathy and speed. Track how clients use the platform by monitoring key metrics and use data to spot areas for improvement or where intervention is needed. Work closely with sales and product teams to share feedback on client experiences and help improve processes and services. Location This position is based in Mexico City.

About UsDoctoralia is on a mission to humanize the healthcare experience through technology. As the leading platform in the Mexican market and a global benchmark for SaaS solutions in the medical sector, we connect millions of patients with specialists, transforming clinical practice into a digital, efficient, and patient-centered experience.We are currently seeking a passionate and results-oriented B2B Sales Leader with a strategic vision to drive company growth by acquiring new clients and strengthening business relationships in the healthcare sector.Role OverviewAs the B2B Sales Leader, you will lead and motivate a sales team focused on clinics, designing strategies for acquiring new clients and developing robust business relationships within the healthcare sector. You will play a crucial role in expanding our market presence, guiding sales objective fulfillment, and driving initiatives that create value for both clients and the company.

Doctoralia connects patients and healthcare specialists across Mexico through its digital platform. The company’s SaaS tools aim to make clinical practice more efficient and patient-focused for medical professionals and their teams. Role overview The Operations Support Specialist coordinates and improves daily operations at Doctoralia’s Mexico City office. This position works with both internal teams and external clients, handling a mix of administrative tasks, incident resolution, and process improvement initiatives. What you will do Assist internal teams with daily operations, ensuring workflows remain efficient and incidents are resolved quickly. Update and maintain databases, reports, and documentation, keeping all information accurate and confidential. Identify areas where operational procedures can be improved and suggest practical solutions to increase efficiency. Coordinate with suppliers and various internal departments to meet deadlines and maintain service quality. Track key operational metrics and share insights to support business decisions. Requirements 1 to 2 years of experience in operations, administration, or support roles, including administrative work and incident management. Comfort working in startup, marketing, or advertising environments. Familiarity with Jira, Salesforce, CRMs, or similar operational management platforms. Strong organizational skills, a proactive mindset, and effective problem-solving abilities.

Doctoralia connects patients with medical specialists across Mexico through healthcare technology. The company’s SaaS solutions help clinics and professionals deliver more efficient, patient-focused care. Role overview The Field Sales Executive serves as Doctoralia’s representative to doctors, clinics, and hospitals throughout Mexico City. Most days involve visiting healthcare providers in person, introducing Doctoralia’s technology, and building lasting relationships in the medical community. The role focuses on expanding the client base and deepening connections with existing partners. What you will do Develop and sustain strong relationships with healthcare professionals and organizations Seek out new business opportunities and lead efforts to acquire new clients Present Doctoralia’s digital solutions to medical providers, showing how these tools can improve clinical practice Provide attentive, tailored service to ensure a positive experience for every client Location This position is based in Mexico City and requires frequent onsite visits to clients.

Doctoralia connects patients and medical specialists in Mexico through technology. As a leading healthcare platform and SaaS provider for the medical sector, Doctoralia supports millions in accessing care and helps clinics deliver digital, patient-centered services. Role overview The Customer Success Team Leader oversees a team that responds to support requests by phone, chat, and email. The main goals are to maintain high customer satisfaction (CSAT) and strong first call resolution (FCR) rates. This leader guides team members to understand client needs, resolve issues, and provide timely solutions. What you will do Manage and support a customer success team handling incoming inquiries across multiple channels Coach team members to address client needs and challenges effectively Monitor and improve CSAT and FCR metrics Work closely with other internal teams to achieve service goals and drive continuous improvement Location This position is based in Mexico City.

About the CompanyAt Doctoralia, we strive to humanize healthcare experiences through innovative technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient digital experience focused on patient needs.We are currently seeking a passionate and results-driven B2B Sales Executive with a strategic vision to contribute to the growth of our company by driving client acquisition and strengthening commercial relationships in the healthcare sector.Role OverviewAs a B2B Sales Executive, you will spearhead Doctoralia’s commercial expansion in the healthcare sector by managing strategic relationships with healthcare professionals and clinics. You will lead the identification, prospecting, negotiation, and closing of new B2B agreements, positioning our technological solutions as a key ally in the digital transformation of the sector. Your ability to understand client needs and create value will be essential to achieving our ambitious growth objectives.

Join ALTEN México, a leading provider of specialized engineering and technology solutions for the automotive industry, as a Logistics Intern. This role is perfect for students eager to kickstart their professional journey in logistics, supply chain, or industrial engineering, and gain hands-on experience in a fast-paced environment.Your responsibilities will include:Assisting in the coordination of inbound and outbound logistics activities.Monitoring and updating inventory levels.Collaborating with suppliers, transporters, and internal teams to ensure timely deliveries.Supporting the creation of Excel reports and Power BI dashboards.Identifying process improvement opportunities within the department.Documenting procedures and providing general support to the team.

ALTEN México is a leading engineering company that delivers innovative and efficient solutions in technology projects and product development. Our team consists of over 600 dedicated professionals committed to providing services across various industries, including automotive, energy, aerospace, banking and insurance, telecommunications, multimedia, and railways.We value talent at ALTEN México and are seeking an Automation Tester to join our dynamic team.As an Automation Tester, you will be responsible for ensuring the quality and integrity of software through the design, development, execution, and maintenance of both automated and manual tests. This role requires a blend of programming, analysis, in-depth debugging, and working with technical documentation in complex validation environments.

Join icorp, a leader in technology solutions, as an OT/IT Development Professional in the vibrant city of Mexico City. In this role, you will leverage your technical expertise to bridge the gap between operational technology and information technology, driving innovative solutions that enhance efficiency and performance.

AccorHotels is hiring a Camarista in Mexico City. This position focuses on keeping guest rooms and shared spaces clean, organized, and inviting for every visitor. Role overview The Camarista helps create a comfortable atmosphere by maintaining high standards of cleanliness throughout the hotel. Attention to detail and a sense of pride in presentation are essential in this role. Key responsibilities Clean and prepare guest rooms according to established guidelines Maintain order and hygiene in common areas Support a welcoming environment for guests Uphold AccorHotels’ standards for guest satisfaction What to expect As part of the housekeeping team, the Camarista contributes directly to each guest’s experience. Reliability and a friendly attitude help ensure guests feel at home during their stay.

About Us SharkNinja is a renowned global product design and technology firm that boasts an impressive array of five-star rated lifestyle products aimed at enhancing the everyday lives of consumers worldwide. With two trusted global brands, Shark and Ninja, our company has consistently led the charge in market innovation, successfully launching a wide range of consumer goods that have significantly expanded our reach and market share. Based in Needham, Massachusetts, our team consists of over 4,100 dedicated professionals, and our products are available through leading retailers, both online and offline, as well as via distributors across the globe. Our Mission At SharkNinja, our relentless pursuit of excellence drives us to create innovative products while strengthening the financial foundations that support sustainable growth. As our operations in Mexico expand, we are committed to enhancing our local finance capabilities to facilitate informed commercial decision-making and ensure long-term success. Position Overview The Financial Analyst for Mexico will play a crucial role in managing the comprehensive financial operations of SharkNinja’s commercial business in Mexico. Reporting directly to the Finance Manager for Mexico, this role will involve close collaboration with the Sales, Marketing, Supply Chain, and Operations teams to drive financial performance and insights.