Implementation Engineer (Cisco/Omnichannel CX) - CONNECT

Join Sutherland as an Implementation Engineer, specializing in Cisco and Omnichannel CX. In this role, you will be instrumental in implementing and optimizing cutting-edge customer experience solutions that leverage Cisco technologies. You will collaborate with cross-functional teams to ensure seamless integration and deployment of solutions, enhancing our clients' customer engagement and satisfaction.

As a Senior Network Engineer specializing in Connectivity at Nubank, you will play a crucial role in designing, implementing, and maintaining our network infrastructure. Your expertise will help ensure seamless connectivity for our customers and enhance the overall user experience.

Join our dynamic team at Miratech as a CX Project Manager specializing in Genesys Cloud solutions. In this pivotal role, you will oversee the planning and execution of customer experience projects, ensuring alignment with our strategic goals while leveraging your expertise in Genesys Cloud. You will collaborate with cross-functional teams to deliver innovative solutions that enhance customer engagement and satisfaction. If you are passionate about customer-centric project management and have a proven track record in using Genesys Cloud, we want to hear from you!

Job Overview:As a Senior Implementation Engineer at RetailNext, you will oversee the technical deployment of our innovative products and analytics solutions. Reporting to the Implementation Engineering Team Leader, your responsibilities will encompass planning, installation, and comprehensive documentation tailored for diverse customer accounts. Additionally, you will facilitate training sessions for colleagues, vendors, and integrators to ensure smooth operations.Key Responsibilities:Serve as the primary contact for integrator escalations during specific deployment projects.Ensure that all deployments are executed accurately, efficiently, and effectively.Maintain high-quality standards throughout the implementation process.Monitor and document vendor performance in line with management expectations.Adapt to operational needs as required.Required Skills:Proven ability to independently complete all types of RetailNext installations.Expertise in executing RetailNext implementations adhering to company standards.Proficient in navigating RetailNext tools and software systems for administrative tasks.Ability to make informed decisions during live installations to ensure optimal configurations.Strong leadership skills for conducting meetings.Self-motivated and able to work independently.Calm and collected decision-making under pressure.Knowledge Requirements:Moderate understanding of deployment-related processes.Extensive experience in implementing network systems (software and hardware).Intermediate-to-advanced knowledge of TCP/IP networking principles.Intermediate-to-advanced proficiency in UNIX commands.Ability to interpret site surveys, photographs, and floor plans to accurately position RetailNext hardware for optimal coverage during installations.Desired Talents:Expertise in effectively managing vendors to ensure timely project implementations.Ability to thrive in a fluid environment characterized by variable installation conditions.Exceptional communication skills to coordinate comprehensive implementations in a professional manner.What to Expect as a Team Member:Fully remote work environment.Flexible work-from-anywhere policy for up to 90 days each year.Opportunities for autonomy and growth in your career.Flexible schedules that promote ownership and investment in your career.A culture that prioritizes customer satisfaction and innovation.

Motive helps organizations in transportation, logistics, construction, energy, and other sectors manage their operations more efficiently. The platform brings together safety, operations, and finance workflows, allowing teams to oversee drivers, vehicles, equipment, and expenses from one dashboard. Automation and AI features help reduce manual work and improve visibility for nearly 100,000 customers, from Fortune 500 firms to small businesses. For more information, visit gomotive.com. Role overview The Senior Implementations Consultant in Mexico City (hybrid) leads deployment projects for Motive’s largest clients. This position manages both hardware and software rollouts, guiding customers from the initial kick-off through go-live and ongoing satisfaction. Acting as a project manager and Motive product expert, the consultant steers clients through complex onboarding, partners with the Enterprise account team to encourage adoption, and delivers training as the relationship develops. What you will do Design and maintain onboarding programs that align with Motive’s product direction. Set, monitor, and achieve key performance indicators for onboarding success. Plan and manage implementation projects for assigned accounts, ensuring smooth onboarding and effective training to drive adoption. Act as the main contact for hardware and software implementations during onboarding for assigned clients. Ensure timely and successful onboarding completion for all designated accounts. Track client progress and activities to support full adoption, keeping projects within scope and on schedule.

About WPP Media WPP is a leader in creative transformation, harnessing the power of creativity to shape better futures for our people, our planet, our clients, and our communities. Discover more at wpp.com. WPP Media operates as WPP’s global media collective, uniting the finest platforms, talents, and partners to create boundless growth opportunities in an increasingly media-rich world. Explore further at wppmedia.com. At WPP Media, we cherish the strength of our culture and our people. This is what empowers us to deliver outstanding experiences for both our clients and each other. In this pivotal role, embracing WPP and WPP Media’s core values will be essential: Be Extraordinary by Leading Collectively to Inspire Transformational Creativity. Create an Open Environment by Balancing People and Client Experiences through Cultivating Trust. Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. Role Summary and Impact As a key member of the Global Operations Centre (GOC), you will collaborate with teams from the United States, Europe, and Asia to deliver impactful solutions in a cooperative, multicultural setting. We are seeking a Senior Executive of Implementation Planning to: Contribute to tactical campaign outputs by investigating media selections, exploring custom opportunities, and conducting insightful analyses in post-campaign reviews that showcase our planning effectiveness. Act as the agency lead for research tools, providing valuable data points for consumer insight generation. Transform tactical presentations into engaging media plans that meet client objectives, while also contributing to publisher briefs for custom innovations. Establish and nurture relationships with media representatives to sustain business partnerships, offer account updates, and brief on industry trends.

At Lighthouse, we're on a mission to transform the commercial strategy within the hospitality sector. Our innovative platform simplifies data complexity, equipping businesses with actionable insights, advanced pricing tools, and state-of-the-art business intelligence to fully realize their revenue potential.Backed by $370 million in Series C funding and fueled by a relentless passion for growth, we've integrated five companies into our journey, surpassing $100 million in ARR in 2024. With over 850 team members across 35 countries and representing 34 nationalities, our diverse community is a source of strength.At Lighthouse, we are more than a workplace; we are a community committed to collaboration, fun, and a shared goal of revolutionizing the hospitality industry. Are you ready to join us and take part in this exciting venture? Your Responsibilities: #LI-RemoteAs a Product Support Specialist, you will serve as the face of Lighthouse for our clients. You will play a crucial role in creating positive experiences by building relationships and ensuring that customers derive maximum value from our products. In this position, you will advise and assist a diverse range of clients, aligning their business requirements with our solutions and enhancing their operations through Lighthouse's capabilities.Key Areas of Impact:Implement Lighthouse's integrated products while delivering outstanding end-user support.Address customer inquiries submitted via chat or email promptly and efficiently.Empower users to fully leverage Lighthouse products through attentive listening and understanding of their unique needs.Provide technical troubleshooting for client inquiries and requests, clearly communicating technical concepts to all stakeholders.Create and maintain supporting materials and user manuals that enhance the customer experience.Escalate complex technical issues and bugs to the Engineering team for timely resolution.Work collaboratively with internal teams to address inquiries and ensure a seamless customer journey.Utilize AI and automation tools to streamline troubleshooting, speed up response times, and offer personalized, data-driven support to users.About Our Team:Join our Customer Engagement team, the driving force behind our dedication to customer satisfaction! We are the friendly, strategic-minded, and committed representatives of Lighthouse, working tirelessly to ensure every customer interaction is exceptional.

Role overview WPP Media is looking for a Senior Executive for Implementation Planning to join the GOC division. This position plays a key part in guiding strategic initiatives and supporting the rollout of multiple projects. The role can be based in Barranquilla, Bogota, Cali, Medellin (Colombia), or Mexico City (Mexico). What you will do Lead planning for project implementation within the GOC division Support teams as they execute strategies to deliver consistent, high-quality service Apply expertise to improve processes and outcomes across client projects Locations Barranquilla, Colombia Bogota, Colombia Cali, Colombia Medellin, Colombia Mexico City, Mexico

Join our dynamic team as a Product Implementation Specialist at spoton. In this pivotal role, you will be responsible for ensuring the successful implementation of our innovative products, facilitating seamless integration, and providing top-notch support to our clients. Your expertise will help clients maximize the value of our solutions and enhance their operational efficiency.As a key member of our team, you will collaborate closely with cross-functional teams to deliver tailored implementation solutions. You will also play a crucial role in training clients and providing ongoing support to ensure they achieve their desired outcomes.

Join our dynamic team at efihr as a Supply Chain Implementation Consultant, where you will empower clients with innovative supply chain planning solutions. Your role will involve analyzing planning challenges, collaborating on solution design, implementing and validating solutions, and ensuring seamless project execution from start to finish. You will provide ongoing support throughout the project life cycle, ensuring that our customers receive the highest quality service.Your key responsibilities include:Collaborating with our skilled solution architects to discover clever and effective planning solutions that guarantee a flawless implementation.Leading the complete implementation process alongside the customer's project team to achieve successful outcomes.Offering your expertise during and after the implementation phase, ensuring clients maximize the value of their solutions.Conducting comprehensive training sessions for customers to enhance their understanding and utilization of the implemented solutions.Documenting the solutions with detailed technical descriptions for fellow consultants and functional notes for customers.While you will engage with clients regularly (approximately 20% of your time), you will remain an integral part of our team of experts and consultants, ensuring strong collaboration and support.

CLO Virtual Fashion, established in 2009, is at the forefront of revolutionizing the digital fashion landscape through cutting-edge 3D clothing simulation technology.We offer a comprehensive suite of clothing-related services, encompassing everything from conceptualization and design to manufacturing, marketing, fitting, and styling, all powered by our advanced 3D clothing simulation algorithms.Utilizing our renowned software solutions, including CLO, Marvelous Designer, and Jinny, we engage in the complete costume design journey. Our platforms, such as CLO-SET and CONNECT, facilitate a streamlined and sustainable workflow, enabling seamless integration of both physical and digital garments within the CLO system.As a leader in the global digital fashion sector, CLO Virtual Fashion operates 13 offices across 11 countries—including regions in Asia, North America, Europe, and South America—and is continuously expanding to meet the needs of our diverse clientele worldwide.

As a leader in the dining industry, OpenTable is dedicated to enhancing the restaurant experience for millions of diners and over 60,000 restaurant partners. With more than 25 years of innovation, OpenTable, a subsidiary of Booking Holdings, Inc. (NASDAQ: BKNG), empowers restaurants through advanced technology, allowing them to prioritize their teams, guests, and profitability, while diners can effortlessly find and reserve the ideal restaurant for any occasion.At OpenTable, every team member plays a crucial role in shaping our mission and operational excellence. Join us in a global community that includes our portfolio of metasearch brands, where hospitality is not just a value but a defining aspect of our culture.Role OverviewWe are seeking a dynamic Customer Experience (CX) Manager to spearhead a cross-functional CX team aimed at optimizing customer journeys, enhancing operational performance, and fostering automation within our global Support organization. This role will directly oversee the Quality Assurance (QA) and Support Analytics teams.Key ResponsibilitiesLead and Develop a High-Performing CX TeamProvide effective guidance, mentorship, and professional growth opportunities for the Workforce Management (WFM), data, CX supervision, and automation teams.Establish performance goals, conduct impactful one-on-one meetings, and cultivate a culture rooted in accountability, constructive feedback, and ongoing improvement.Own CX Strategy and Roadmap for SupportTransform customer insights, QA results, and operational KPIs (such as CSAT, NPS, FCR, and quality scores) into a strategic CX roadmap.Prioritize initiatives that enhance both customer experience and operational efficiency across diverse channels and regions.Drive Insights, Analytics, and Workforce PlanningLead the CX Data Analyst and Workforce Planning Analyst in developing forecasts, dashboards, and analytics that guide staffing, channel strategy, and experience enhancements.Utilize Snowflake, SQL, and Tableau for reporting to analyze demand, contact drivers, automation performance, and agent experience, providing actionable recommendations.Lead Automation and AI OptimizationCollaborate with the Automation Analyst to assess and enhance automation performance (such as bots, self-service options, and AI tools).Establish success metrics and evaluation frameworks for new automation initiatives, ensuring they improve efficiency without compromising customer experience.

Customer Experience Team LeadJoin Nelo and lead the CX team to elevate agent performance, quality, and coaching at one of Mexico's most dynamic fintech companies.As part of Nelo's rapidly expanding CX operation, you will oversee a team that engages with millions of transactions involving credit, payments, and e-commerce. This role is pivotal, focusing on operational leadership while ensuring our agents deliver exceptional service daily.In this position, you will take charge of functional supervision of all frontline agents, driving coaching, quality assurance, daily performance management, and handling escalations effectively.This role requires being present in our Mexico City office 80% of the time, fostering direct engagement with your team.

Role overview The Principal Engineer - Lead AI Engineer at Nagarro takes on a senior leadership role in Mexico City. This position guides the design and delivery of advanced AI solutions across several projects. The role sets technical direction, defines engineering standards, and ensures AI initiatives support business objectives. What you will do Lead the development and deployment of AI-driven systems for a range of projects Mentor engineers and encourage collaboration within the team Establish and uphold best practices in AI engineering Work directly with emerging AI technologies to address complex problems and drive efficiency Impact This role directly shapes Nagarro’s AI capabilities. The work influences both project results and the growth of the engineering team.

Join Segula Technologies as a highly skilled Electrical Design Engineer. In this full-time position based in Mexico City, you will be tasked with innovative design solutions and numerical analysis within our specialized design department. Your expertise will play a crucial role in the development of cutting-edge electrical systems.

Join Megaport as a NOC Engineer, where you'll play a crucial role in maintaining and enhancing our cutting-edge network services. As part of our dynamic team, you will monitor network performance, troubleshoot issues, and ensure optimal functionality of our systems.

Join our dynamic team as a Montage Engineer at Veolia Environnement SA, where you will play a crucial role in implementing innovative engineering solutions. Your expertise will contribute significantly to our projects aimed at enhancing environmental sustainability.

Panoptyc is hiring a Lead Hardware Engineer in Mexico. This position centers on designing and developing hardware solutions for the company’s products. The work spans the full project cycle, from initial concept through to final delivery. Role overview This role focuses on leading hardware engineering projects. Responsibilities include shaping design concepts, overseeing development, and ensuring that finished hardware meets strict quality and performance standards. What you will do Guide hardware projects from early ideas through completion Design and develop hardware for Panoptyc’s products Maintain a strong focus on quality and performance throughout the process Location This position is based in Mexico.

JOB DESCRIPTION – As a Production Engineer at NBCUniversal, you will play a crucial role in delivering top-notch support for live television productions, both scripted and unscripted. Your expertise will be essential in assisting the projects team with system enhancements, updates, and operational improvements.Key Responsibilities:Provide exceptional technical support and maintain a complex broadcast production environment featuring multiple studios and control rooms.Diagnose and resolve issues related to routing, audio, video, intercom, graphics, replay, ingest, and IP/streaming systems during live and recorded broadcasts.Assist in managing hybrid SDI/IP infrastructures, including SMPTE 2110 concepts, multicast, VLANs, and PTP, under the mentorship of senior engineers.Operate and monitor virtualized systems (VMware/Hyper-V) and cloud-enabled production workflows as needed.Utilize foundational scripting knowledge (Python, Bash, PowerShell) to aid in automation tasks, troubleshooting, and log analysis.Employ monitoring tools (DataMiner, Datadog, NewRelic, Op5, Grafana) to support system health checks and identify performance issues.Assist with contribution workflows including SRT, NDI, Dante/AES67, and other IP-based transport methods for remote and cloud productions.Provide basic support for field productions and temporary setups as necessary.Collaborate seamlessly with engineering, production, and IT teams across both local and remote operations (Mexico and Miami).Document SOPs, workflows, diagrams, inventory, and system configurations in accordance with NBCU O&T standards.Adhere to the best practices for technical security, including access control and network safety protocols.

Join Segula Technologies as a Senior Cost Engineer, where you will play a crucial role in managing and analyzing project costs, ensuring financial efficiency across our engineering projects. You will collaborate with cross-functional teams to develop cost estimates, monitor project budgets, and provide strategic advice to optimize resource allocation and improve overall project profitability.