Front Office Manager at Hyde | Mexico City

The Front Office Manager plays a pivotal role in overseeing the daily functions of the Front Office Department. This position is crucial for ensuring that both guest and employee satisfaction consistently surpass expectations, all while delivering profitable outcomes for owners and investors. The Front Office Manager will ensure that the front desk and communications align with hotel standards to maximize guest satisfaction and serve as the primary contact for guests as well as other hotel departments.Duties & Functions:Directly oversees the daily front office operations, ensuring adherence to established hotel policies and procedures for a safe environment and high-quality service, aiming for maximum guest satisfaction and financial success.Responds professionally and courteously to incoming, departing, and in-house guests, providing timely and accurate information and services.Handles inquiries and manages reservations from agents, both in person and via telephone, with a courteous demeanor.Stays informed about all in-house and area activities to provide timely and knowledgeable responses to guest questions and concerns.Manages cash transactions at the front desk and maintains complete accountability for the personal bank in accordance with hotel banking policies.Possesses comprehensive knowledge of the hotel's emergency procedures.Reviews issues arising from the previous day’s night audit and daily operations, addressing them with the team or individual members as necessary.Monitors room inventory to ensure optimal balance and encourages team members to achieve sell-out goals, providing training on this strategy.Ensures compliance with brand standards, operating procedures, and policies.Communicates effectively with other departments to guarantee guest and associate satisfaction.Participates in Fire Safety and Loss Prevention programs.Conducts hiring, training, coaching, and counseling for the front office team.Tracks and reviews guest feedback to identify improvement areas, sharing insights with the team to enhance guest satisfaction, relations, and loyalty scores, responding directly to guests as required.Monitors availability and occupancy daily, maintaining constant communication with the revenue manager to resolve any challenges.Performs any other reasonable duties as assigned by the supervisor or manager.Recognizes that working in the hospitality industry may require providing lateral service and may involve team members performing various related tasks as needed to deliver exceptional service.

The Security Manager plays a pivotal role in ensuring the safety and security of all guests and staff at our property. This position is responsible for formulating and executing security protocols, collaborating closely with law enforcement, performing routine safety audits, and leading the security team effectively.Manage the Security department and its operations.Keep the General Manager updated on all security-related issues.Collaborate with management and staff to address security concerns and prevent losses.Coordinate with local law enforcement and fire safety officials as required.Foster teamwork and maintain respect across departments.Stay informed about daily operations and possess in-depth product knowledge of hotel amenities.Regularly review and enhance security procedures as necessary.Train the security team on hotel regulations and operational factors including fire prevention, emergency response, and report writing.Ensure timely distribution of daily security reports to the leadership team.Prepare incident and security reports for review with the General Manager.Maintain confidentiality regarding all security-related and business matters.Participate in safety and security meetings, as well as other staff meetings.Be fully equipped and trained to handle all emergency situations according to established protocols.Regularly assess internal policies and procedures to ensure optimal security and efficiency and make recommendations for policy adjustments to leadership.Collaborate with the engineering department to ensure regular maintenance of safety equipment and ensure security across all departments.Supervise the control of contractors, visitors, and suppliers entering and exiting back-of-house areas, including management of visitor passes.Conduct routine checks and oversight of all security posts, including the CCTV room.Ensure all staff are well-versed in the hotel’s emergency procedures and prepared for any crisis.Develop and update the emergency manual with relevant procedures and forms.Work with the Director of Engineering to create a comprehensive fire and safety manual and conduct regular training for existing and new employees, including live fire drills.Initiate regular fire-fighting training in cooperation with local authorities for all hotel departments.

As the People & Culture Manager for the Hyde Opening, you will play a crucial role in supporting diverse Human Resources functions. This encompasses recruitment, labor relations, compliance, and the timely handling of documentation. You will also focus on understanding and enforcing company policies while promoting employee engagement and administering benefits.Duties & Responsibilities:Collaborate with the leadership team to understand and implement the organization’s human resources and talent strategy, focusing on current and future talent needs, recruiting, retention, and succession planning.Offer support and guidance to P&C Coordinator/Generalist, management, and staff on complex and sensitive HR matters; manage routine tasks under delicate situations, such as investigations and terminations.Oversee the talent acquisition process, including recruitment, interviewing, and hiring qualified candidates; work closely with departmental managers to identify necessary skills and competencies for openings.Partner with department managers to develop succession plans.Analyze compensation and benefits trends; research and propose competitive pay programs to attract and retain top talent.Design and implement learning and development initiatives that foster internal growth opportunities for employees.Manage employee disciplinary meetings, terminations, and investigations.Facilitate the onboarding process by preparing necessary documents, welcoming new hires, and coordinating training sessions, including safety protocols and company policies.Maintain accurate employee files in both electronic and paper formats.Coordinate and assist with rewards and recognition programs.Manage the termination process and conduct exit interviews.Conduct New Hire Orientation training and additional P&C training as required.Support payroll processing and benefits administration.Respond to inquiries and requests promptly, exhibiting a strong sense of urgency.Provide continuous support to hotel team members and management.Engage in all employee relations activities, including creating monthly calendars, newsletters, birthday lists, flyers, and coordinating employee events.Handle administrative tasks within the P&C office, including answering phone calls and managing emails.Ensure compliance with local labor laws and regulations.Lead the talent review process.Perform any other reasonable duties as assigned by the supervisor or manager.

Key Responsibilities:Oversee the quality and consistency of food products, ensuring high standards of food delivery that meet or exceed guest satisfaction targets.Enhance the presentation of food products, adapting to market trends and guests' needs. Utilize market research to innovate and recommend new menu items.Manage the financial aspects of the kitchen operations, including profit and loss, key operating expenses, and budgetary projections.Develop and maintain budgets, ensuring effective control of costs and inventory while achieving productivity and performance targets.Support team objectives and assess effectiveness through food and beverage profitability and service performance metrics.Recruit, train, and mentor all department staff, exercising discretion in hiring, performance reviews, and disciplinary actions in line with Hyde policies.Ensure compliance with all food safety regulations and conduct necessary training.Provide leadership and direction, implementing strategic plans and monitoring their effectiveness.Consult with other hotel departments and leadership as required.Engage in long-term planning and contribute to continuous improvement initiatives across hotel programs.Establish and enforce departmental policies, procedures, and health & safety training programs.Fulfill other reasonable duties assigned by management.Embrace the hospitality nature of the role, providing versatile service as needed to deliver exceptional guest experiences.

About the Role: We are seeking a proactive and dedicated Office Supervisor/HR Coordinator to oversee daily office operations while supporting essential HR functions. This position is vital for fostering an organized, efficient, and engaging workplace environment. The ideal candidate will possess robust office management experience and a strong desire to enhance their HR skills.Key Responsibilities:Office & Workplace OperationsMonitor employee attendance and ensure compliance with workplace policies, professionally addressing any issues that arise.Manage office logistics, including supplies, equipment, and vendor relationships, to maintain a fully functional workspace.Oversee office security, maintenance requests, and facility-related requirements.Coordinate employee benefits, team-building events, and engagement activities.Prepare workstations and necessary equipment for new hires, facilitating a smooth onboarding experience.Act as the primary contact for office-related inquiries, fostering a positive and productive office culture.HR Support & Recruitment CoordinationAssist with recruitment processes by scheduling interviews, managing candidate pipelines, and facilitating communication.Conduct phone interviews and initial screenings for junior and LATAM-based roles.Maintain recruitment records and generate reports on hiring activities.Collaborate with external recruitment agencies as necessary.Onboarding & HR AdministrationManage the onboarding process for new hires, ensuring all system access and documentation are in order.Supervise offboarding procedures, including the removal of system access and recovery of company assets.Maintain accurate employee records in the HRIS, updating job details, department changes, and other key information.Assist in generating HR reports, processing HR-related invoices, and coordinating company-wide events such as town halls.

Design and implement innovative marketing strategies that showcase our hotel, dining options, events, and unique guest experiences.Act as the brand ambassador for Hyde, ensuring our story is communicated effectively across all channels, including social media, digital platforms, print media, public relations, and on-site activations.Oversee daily marketing activities, ensuring alignment with Hyde's brand voice, quality, and consistency.Assist in formulating marketing strategies that align with business objectives and revenue goals.Work collaboratively with internal teams and external partners to create impactful content and visual storytelling.Stay informed about the vibrant cultural landscape of Mexico City, utilizing insights to develop engaging marketing campaigns that resonate with our target audience.Plan and promote brand events, partnerships, and experiences to generate excitement and increase foot traffic.Monitor the effectiveness of campaigns, providing insights to optimize strategies and enhance return on investment.Foster relationships with local creatives, influencers, and brand collaborators to amplify our market presence.Assist with public relations, media outreach, and community engagement initiatives to position Hyde as a premier destination.Perform any additional responsibilities as assigned by management to ensure exceptional service in the hospitality sector.

Key Responsibilities...Develop, oversee, and optimize the budgeting process to ensure accurate revenue forecasts and net operating income.Formulate and execute strategic action plans, guiding restaurant and bar teams to achieve and surpass financial targets.Maintain compliance with labor and expense standards to control costs and enhance profitability.Lead efforts in product and service enhancements to keep our offerings competitive in the marketplace.Manage and inspire a diverse team of restaurant professionals, fostering a positive and motivating work environment.Recruit, train, and nurture restaurant staff, ensuring adherence to company policies during hiring, performance assessments, and disciplinary actions.Establish and enforce restaurant-specific policies and Standard Operating Procedures (SOPs), including health and safety protocols.Drive exceptional guest experiences and implement recognition programs to cultivate customer loyalty.Build and maintain a strong local community presence by establishing the restaurant's identity and forming neighborhood connections.Align restaurant operations with brand goals and collaborate with hotel leadership for seamless service.Coordinate with corporate teams to ensure adherence to brand standards and strengthen partnerships with stakeholders.Timely preparation and submission of reports including payroll, revenue, staff schedules, and operational plans.Conduct regular meetings to discuss team performance and improvement opportunities.Engage in long-term strategic planning and initiatives aimed at continuous improvement.Ensure compliance with local liquor laws and health regulations.Perform other reasonable duties as assigned by management.Be prepared to assist colleagues in various tasks to maintain exceptional service levels.

Join ALTEN Mexico as a Junior Java Developer and become an integral part of our team dedicated to engineering and technology solutions. You will engage in innovative projects across diverse industries, including Automotive, Energy, Aeronautics, Banking, Telecommunications, and more.In this role, you will be accountable for the development, integration, and modernization of software tools essential for validation and automation processes.The position necessitates a strong technical grasp of Java, backend architectures, integration with DLLs (JNI/JNA), validation flow automation, communication between heterogeneous tools, and connection with NI or dSPACE platforms. Additionally, you will ensure delivery quality by adhering to best development practices, testing, documentation, and traceability via GitHub and Rally.

About Delinea:Delinea stands at the forefront of identity security, providing revolutionary solutions that protect both human and machine identities through intelligent and centralized authorization. Our innovative approach empowers organizations to manage their interactions seamlessly across the modern enterprise landscape. By harnessing the power of AI, Delinea’s advanced cloud-native Identity Security Platform ensures comprehensive context is applied throughout the entire identity lifecycle, spanning cloud and traditional infrastructures, data, SaaS applications, and AI technologies. As the only platform capable of discovering all types of identities—including workforce members, IT administrators, developers, and machines—Delinea allows organizations to assign appropriate access levels, identify anomalies, and respond to threats in real-time. With deployment times measured in weeks rather than months, a 90% reduction in management resources compared to competitors, and an impressive uptime of 99.995%, our solutions deliver unparalleled security and operational efficiency. Discover more about us at Delinea.com, LinkedIn, X, and YouTube.Join our dynamic and passionate global team at Delinea and contribute to making the world a safer place. Our success is driven by exceptional product leadership, talented engineers, and strategic investments from TPG. We celebrate diversity, encourage innovation, and foster a culture of respect and fairness. If you are eager to challenge the status quo and push boundaries in the tech industry, we want to hear from you!

Doctoralia is a SaaS platform in Mexico’s medical sector, connecting patients with healthcare professionals. The company emphasizes digital solutions that put patients at the center of care. Role overview The Sales Trainer in Mexico City focuses on building and delivering training for both new hires and current sales team members. This role helps the sales team grow skills, understand company processes, and improve overall performance. Supporting internal talent development is a core part of this position. Main responsibilities Design and lead training programs for new and existing sales staff. Create materials such as presentations, manuals, guides, and digital resources. Work with team leads and managers to identify areas for training. Evaluate training effectiveness through feedback and assessments. Monitor participant progress and offer coaching as needed. Maintain accurate training records and reports. Update content when company policies, tools, or processes change. Facilitate workshops, group sessions, and individual training sessions. Professional profile Bachelor’s degree in Human Resources, Administration, Psychology, Education, or a related field is preferred. Experience as a Trainer, Instructor, or Training Specialist in sales. Strong communication and presentation skills. Ability to motivate and develop team members. Familiarity with training and learning techniques.

ALTEN México is seeking a Senior Ariba Consultant (Certified) to join our dynamic team immediately for an exciting project. The ideal candidate will possess robust experience in implementing Ariba Strategic Sourcing (Sourcing, SLP, Contracts) and Ariba Network. This role requires strong technical skills for configuration and functional validation, as well as the ability to collaborate effectively within multidisciplinary teams in fast-paced environments.Main ResponsibilitiesDevelop functional designs, workbooks, and technical documentation.Configure and validate features of Ariba Strategic Sourcing (Sourcing, SLP, Contracts) and Ariba Network.Conduct testing and provide support during production releases.Document processes and ensure quality assurance in functional deliverables.Collaborate with internal IT and business teams to ensure proper implementation of solutions.

About Doctoralia Doctoralia’s mission is to humanize healthcare through technology. As a leading SaaS platform in Mexico’s medical sector, Doctoralia connects millions of patients with specialists and helps transform clinical practice into a more efficient, patient-focused digital experience. Role Overview The Customer Success Inbound Agent serves as a strategic partner to healthcare professionals, supporting their success and business growth. This role is the first point of contact for new clients, guiding them through adopting Doctoralia’s digital solutions and ensuring a positive experience from the start. The focus is on building strong, lasting relationships and helping doctors get the most value from the platform. What You Will Do Handle incoming requests from new clients, offering tailored guidance to understand their goals and needs. Lead the onboarding process so users can make the most of the platform’s features from day one. Serve as the main contact for clients: answer questions, provide support, and anticipate needs with empathy and speed. Track how clients use the platform by monitoring key metrics and use data to spot areas for improvement or where intervention is needed. Work closely with sales and product teams to share feedback on client experiences and help improve processes and services. Location This position is based in Mexico City.

About Us Office Hours is an innovative online platform empowering individuals to monetize their knowledge by offering consultation services. Users can establish knowledge profiles to accept hourly consultation requests or participate in surveys, tailored to their professional expertise. Businesses and organizations in search of unique insights can navigate the Office Hours marketplace to swiftly connect with and learn from thousands of expert advisors on demand. Our Beliefs We hold that human knowledge is the most valuable asset in the world. Despite our interconnectedness, a vast majority of this knowledge remains untapped and inaccessible. Office Hours aims to unlock the value of collective knowledge by crafting tools that facilitate the knowledge-sharing economy. Our headquarters is located in San Francisco, supported by prominent marketplace and business leaders such as Saar Gur, Marco Zappacosta, Lenny Rachitsky, Jackson Gates, and Aaron Levie. Our clientele includes rapidly growing digital health firms, software startups, venture capitalists, and leading consulting companies. Summary As a Client Solutions Associate, you will serve as a crucial member of our Client Solutions team, responsible for connecting clients with the appropriate subject matter experts who will provide valuable insights through qualitative interviews. This dynamic role demands a hardworking, adaptable individual with exceptional client-facing communication skills. You will collaborate closely with our product and engineering teams to integrate client feedback into product enhancements. We seek candidates who are enthusiastic about navigating the challenges and triumphs of business growth and cultivating a loyal user community. Responsibilities As a Client Solutions Associate, your responsibilities will include: Client-Expert Connections: Identifying and matching experts to clients for interview-based research needs, maintaining continuous communication with both clients and experts to monitor connection progress and ensure optimal outcomes and satisfaction. Process Improvement: Contributing to the creation and enhancement of operational processes to drive our performance forward. Collaboration: Working alongside product and engineering teams to translate client insights into product development and enhancements.

About UsDoctoralia is on a mission to humanize the healthcare experience through technology. As the leading platform in the Mexican market and a global benchmark for SaaS solutions in the medical sector, we connect millions of patients with specialists, transforming clinical practice into a digital, efficient, and patient-centered experience.We are currently seeking a passionate and results-oriented B2B Sales Leader with a strategic vision to drive company growth by acquiring new clients and strengthening business relationships in the healthcare sector.Role OverviewAs the B2B Sales Leader, you will lead and motivate a sales team focused on clinics, designing strategies for acquiring new clients and developing robust business relationships within the healthcare sector. You will play a crucial role in expanding our market presence, guiding sales objective fulfillment, and driving initiatives that create value for both clients and the company.

About Doctoralia Doctoralia leads the Mexican healthcare technology market, connecting millions of patients with specialists through a digital platform. The company focuses on making clinical practice more efficient and patient-centered using SaaS solutions for the medical sector. Role Overview: Operations Support Specialist The Operations Support Specialist helps coordinate and improve daily operations at Doctoralia. This role supports both internal teams and external clients, handling administrative tasks, resolving incidents, and suggesting ways to streamline processes. The position is based in Mexico City. What You Will Do Support internal teams with daily operations, ensuring processes run smoothly and incidents are addressed promptly. Maintain and update databases, reports, and documentation, keeping information accurate and confidential. Spot opportunities to improve operational procedures and recommend solutions to boost efficiency. Coordinate with suppliers and internal departments to meet deadlines and uphold service quality. Monitor key operational metrics and provide insights to support decision-making. What We Look For Experience: 1 to 2 years in operations, administration, or support roles, with a background in administrative work and incident management. Work Environment: Comfortable in startup, marketing, or advertising settings. Technical Skills: Familiar with Jira, Salesforce, CRMs, and operational management platforms. Soft Skills: Strong organizational ability, proactive approach, and a knack for solving problems.

About Doctoralia Doctoralia leads the Mexican healthcare technology market, connecting millions of patients with medical specialists. The company focuses on improving the healthcare experience through SaaS solutions that help clinics and professionals deliver more efficient, patient-centered care. Role Overview: Field Sales Executive The Field Sales Executive represents Doctoralia directly to doctors, clinics, and hospitals in Mexico City. This role centers on expanding Doctoralia’s client base and strengthening relationships across the healthcare sector. Expect to spend most of your time onsite with potential and existing clients, acting as the face of Doctoralia’s technology and services. What You Will Do Build and maintain strong relationships with healthcare professionals and organizations Identify new business opportunities and drive customer acquisition Represent Doctoralia’s digital solutions to medical providers, demonstrating their value in transforming clinical practice Deliver personalized and attentive service to ensure a positive client experience Location This position is based in Mexico City.

ALTEN México brings engineering and technology expertise to sectors including automotive, energy, aerospace, banking, insurance, telecommunications, multimedia, and rail. With a history spanning over three decades and operations in more than 30 countries, the ALTEN Group includes more than 46,000 engineers involved in every stage of product development. Role overview The Front-End / Digital Workplace Trainee works remotely from Mexico City. This position focuses on supporting projects that enhance web interfaces and improve user experience. The trainee also plays a part in organizing and managing collaborative platforms, especially with SharePoint Online. What you will do Help improve web interfaces to make them more user-friendly Assist with configuring and maintaining digital workplaces using SharePoint Online Support document management and contribute to technical knowledge bases in Confluence Use Git and GitHub for version control tasks Work alongside teams from different disciplines, making use of Jira and Microsoft 365 Location This remote role is based in Mexico City, Mexico.

Doctoralia connects patients and medical specialists in Mexico through technology. As a leading healthcare platform and SaaS provider for the medical sector, Doctoralia supports millions in accessing care and helps clinics deliver digital, patient-centered services. Role overview The Customer Success Team Leader oversees a team that responds to support requests by phone, chat, and email. The main goals are to maintain high customer satisfaction (CSAT) and strong first call resolution (FCR) rates. This leader guides team members to understand client needs, resolve issues, and provide timely solutions. What you will do Manage and support a customer success team handling incoming inquiries across multiple channels Coach team members to address client needs and challenges effectively Monitor and improve CSAT and FCR metrics Work closely with other internal teams to achieve service goals and drive continuous improvement Location This position is based in Mexico City.

About the CompanyAt Doctoralia, we strive to humanize healthcare experiences through innovative technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient digital experience focused on patient needs.We are currently seeking a passionate and results-driven B2B Sales Executive with a strategic vision to contribute to the growth of our company by driving client acquisition and strengthening commercial relationships in the healthcare sector.Role OverviewAs a B2B Sales Executive, you will spearhead Doctoralia’s commercial expansion in the healthcare sector by managing strategic relationships with healthcare professionals and clinics. You will lead the identification, prospecting, negotiation, and closing of new B2B agreements, positioning our technological solutions as a key ally in the digital transformation of the sector. Your ability to understand client needs and create value will be essential to achieving our ambitious growth objectives.

Coface is seeking a CBO Back Office Specialist based in Mexico City. This entry-level position plays a key part in supporting the operations team by handling important back office tasks that help maintain daily business processes. Role overview This role focuses on providing operational support within the financial services sector. Typical responsibilities involve assisting with administrative duties, ensuring accurate documentation, and helping the team keep workflows organized and efficient. Who this role suits The position is designed for individuals starting their careers in financial services. It offers an opportunity to learn the basics of operational support while working alongside experienced colleagues.