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Experience Level
Manager
Qualifications
To be successful in this role, you should possess:A solid understanding of fraud prevention techniques and tools. Experience in leading teams, with a focus on coaching and development. Strong analytical skills and the ability to interpret complex data. Excellent communication skills to engage with stakeholders at all levels. A proactive approach to problem-solving and process improvement.
About the job
Join Stripe as a Fraud Operations Team Lead and play a pivotal role in safeguarding our customers from fraud while improving our operational processes. You will lead a dedicated team, fostering a culture of excellence and innovation in fraud prevention strategies.
Your responsibilities will include developing and implementing effective fraud detection measures, analyzing data to identify trends, and collaborating with various departments to optimize our approach. As a leader, you will mentor team members, ensuring they are equipped with the skills needed to excel in their roles.
About Stripe, Inc.
Stripe is a technology company that builds economic infrastructure for the internet. Businesses of all sizes use our software to accept payments and manage their businesses online. At Stripe, we are committed to fostering a diverse and inclusive workplace where innovative ideas can thrive.
Join Stripe as a Fraud Operations Team Lead and play a pivotal role in safeguarding our customers from fraud while improving our operational processes. You will lead a dedicated team, fostering a culture of excellence and innovation in fraud prevention strategies.Your responsibilities will include developing and implementing effective fraud detection measures, analyzing data to identify trends, and collaborating with various departments to optimize our approach. As a leader, you will mentor team members, ensuring they are equipped with the skills needed to excel in their roles.
Role overview PayJoy is hiring a Director of Fraud Operations in Mexico City. This leader will shape the company’s approach to reducing fraud risk and protecting both the business and its customers. The position focuses on designing and managing systems for fraud detection and prevention, monitoring data for suspicious patterns, and guiding a team responsible for operational integrity. What you will do Direct the development and implementation of fraud detection and prevention processes Review and interpret data trends to spot and respond to potential fraud risks Lead, mentor, and grow a team dedicated to operational security Collaborate with teams across PayJoy to strengthen fraud prevention strategies Foster a culture of vigilance and fraud awareness throughout the company Location This role is based in Mexico City.
Join our dynamic team at Stripe as a Fraud Operations Associate. In this role, you'll play a crucial part in safeguarding our platform against fraudulent activities. You will analyze data, identify patterns, and collaborate with various teams to implement solutions that enhance our fraud detection capabilities.
About Nubank Nubank was founded in 2013 with a mission to simplify financial services and empower individuals in their everyday lives. As one of the largest digital financial platforms globally, we cater to over 100 million customers across Brazil, Mexico, and Colombia. We harness cutting-edge technologies and innovative business practices to deliver new financial solutions that are straightforward, user-friendly, affordable, and empowering. Our commitment is to enhance access to financial services throughout Latin America. Role Overview As a Senior Product Operations Specialist focused on Fraud, you will play a critical role in developing banking integrations with third-party partners. Your responsibilities will include: Utilizing real-time data to pinpoint inefficiencies and refine processes for enhanced effectiveness. Leading the enhancement of our operational protocols and creating fraud training materials for our teams. Designing and establishing investigation processes centered on fraud detection. Managing the end-to-end roadmap, prioritizing tasks, and navigating complex decisions in a dynamic environment. Overseeing the transition from "confirmed" to "released" stages, optimizing due diligence processes to improve efficiency and compliance, and consistently monitoring this funnel. Regulatory Management: Acting as the primary contact for regulatory inquiries and overseeing the implementation of engineering and operational solutions for remediation.
About Docplanner Group Docplanner Group connects 24 million patients with more than 280,000 doctors in 13 countries through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda. The company’s marketplaces, SaaS products, and AI-powered tools help healthcare professionals focus on patient care by simplifying daily operations. Learn more about Docplanner’s products at pro.doctoralia.es. Why Join Docplanner? Directly support doctors in delivering better patient care. Work within a large team of over 3,000 employees while maintaining adaptability and agility. Contribute to sustainable growth and ongoing innovation in healthcare technology. Role Overview: Senior Risk & Fraud Lead, Latin America Based in Mexico City, the Senior Risk & Fraud Lead for Latin America will develop and implement risk management, fraud prevention, AML/KYC, and payment control frameworks for the region. This is a senior individual contributor role with significant independence, reporting to the Legal, Risk & Compliance department. The role focuses on building strong risk governance to support secure business and payment operations across Latin America. What You Will Do Design and apply operational risk management frameworks, including risk assessments and mitigation strategies, to support business growth and operations in LATAM. Develop and roll out fraud detection and prevention initiatives, using advanced monitoring systems and response protocols across the region. Build and maintain AML and KYC programs that meet both local and international compliance requirements. Manage fraud controls, including transaction monitoring and addressing new payment-related risks. Lead operational risk assessments, complex fraud investigations, and incident responses, working closely with internal teams, vendors, and external authorities.
Customer Experience Team LeadJoin Nelo and lead the CX team to elevate agent performance, quality, and coaching at one of Mexico's most dynamic fintech companies.As part of Nelo's rapidly expanding CX operation, you will oversee a team that engages with millions of transactions involving credit, payments, and e-commerce. This role is pivotal, focusing on operational leadership while ensuring our agents deliver exceptional service daily.In this position, you will take charge of functional supervision of all frontline agents, driving coaching, quality assurance, daily performance management, and handling escalations effectively.This role requires being present in our Mexico City office 80% of the time, fostering direct engagement with your team.
Role Overview ApolloIO is seeking a Customer Support Team Lead to guide a team of support professionals in our Mexico City office. This leadership role focuses on strengthening customer satisfaction and streamlining support operations. What You Will Do Supervise and mentor a team of customer support staff Equip team members with the skills and knowledge needed for high-quality service Act as the main link between customers and product teams Advocate for customer needs and help drive service improvements Location This position is based onsite at our Mexico City office.
Join Shiji Group as a Team Lead for our Support division, where you will oversee customer service operations and lead a dedicated team of support professionals. In this dynamic role, you will ensure high-quality service delivery, develop processes to enhance team performance, and collaborate with other departments to provide comprehensive solutions for our clients.
Join our dynamic team at Turner Townsend as a Strategic Recruitment Sourcing Team Lead. In this pivotal role, you will spearhead innovative sourcing strategies to attract top talent across various sectors. Your expertise will guide the recruitment team in identifying and engaging with exceptional candidates, ensuring we meet our organizational goals efficiently.
Join Lalamove as a Driver Operations Lead for Onboarding, where you will play a crucial role in enhancing our driver onboarding process. You will lead efforts to ensure a seamless and efficient onboarding experience for our drivers, contributing to our mission of connecting people and businesses through fast and reliable delivery services.
Profile of the Monitoring Team LeadDegree RequirementsA University Degree in a technical field such as Computer Science, Telecommunications, or Mathematics is required.Demonstrable ExperienceAt least 5 years of proven experience in team leadership, project management, and decision-making within a technological context.Technical Areas ExperienceA minimum of 3 years of experience with technical areas, platforms, tools, and programming languages relevant to this role.Service HoursService coverage is from 7:00 AM to 6:00 PM, managed globally by team members.On-Call RequirementOn-call service may be required.Specific Knowledge RequiredFamiliarity with BMC TrueSight Synthetic Monitoring, Elastic Synthetic Monitoring, BMC Entuity, BMC ProactiveNet Performance Manager, BMC Patrol Configuration Management, BMC Patrol Central, RTServers, OpsGenie, and CA Spectrum is essential.Main Functions and Tasks:Monitoring Role Definition:Collaborate in technical group meetings and assist project/application teams in defining monitoring processes.Analyze requirements for monitoring solutions tailored to specific needs.Identify corporate or standardized monitoring solutions that best fit the needs.Design monitoring strategies for new solutions, applications, or infrastructure.Implement, test, and standardize the new monitoring solutions.Create comprehensive documentation for all monitoring designs.Integrate monitoring tasks into incident and change management processes.Configuration of Monitors and Metrics:Ensure proper installation of monitoring tools on necessary systems.Configure monitors in compliance with corporate standards.Apply relevant performance metrics for comprehensive monitoring.Enhance event data to provide context for incident resolution.Automate the installation and updating of monitoring systems.
Customer Care Team:The Lead Customer Care Specialist – Business Operations will play a pivotal role in developing, managing, and expanding a specialized customer support operation that caters to complex financial products for professional clients. Initially, this hands-on leadership position will oversee a team of agents while laying down the essential operational frameworks, processes, and performance standards needed to provide exceptional service.This role will evolve to encompass the leadership of a comprehensive operational structure, including coordinators, supervisors, and agents, ensuring superior performance across critical service metrics such as SLAs, CSAT, AHT, and resolution quality. Acting as a vital link between frontline support, product teams, and internal stakeholders, you will drive continuous improvements in customer experience and operational efficacy.Key Responsibilities:Oversee the daily performance of the Customer Care operation, ensuring adherence to crucial support metrics including SLAs, CSAT, AHT, and resolution quality.Directly manage an initial team of agents, addressing escalations, monitoring performance, and upholding operational discipline during the outset of the operation.Offer coaching, feedback, and performance management while helping to establish a leadership framework (coordinators and supervisors) as the operation scales.Design operational processes such as shift structures, escalation flows, and workload distribution to ensure efficient service delivery.Monitor on-floor service quality, identify recurring operational challenges, and collaborate with internal teams to bridge knowledge or process gaps.Ensure the support model meets the expectations of professional clients requiring clear, accurate, and efficient resolutions.Translate feedback from customers and agents into actionable insights for product teams, including tool enhancements, bug reports, and workflow improvements.Collaborate closely with Product, Analytics, and cross-functional teams to address systemic issues affecting customer experience.Establish the operational structure, processes, and governance needed to scale the support organization.Analyze operational data and dashboards to uncover trends, root causes, and opportunities for service delivery enhancements.
We are seeking a dynamic and results-driven Commercial Operations Lead to join our innovative team at Clara. This role is pivotal in guiding our commercial strategies and operational excellence, ensuring we achieve our business goals while delivering exceptional value to our customers.The ideal candidate will possess a strong analytical mindset, leadership skills, and a passion for driving performance in a fast-paced environment. As the Commercial Operations Lead, you will work closely with cross-functional teams to optimize our operational processes and enhance our market presence.
Join Platacard as the Director of Antifraud and Disputes Operations where you will lead a dynamic team dedicated to ensuring the security and integrity of our financial systems. In this pivotal role, you will strategize and implement innovative solutions to combat fraud and manage dispute resolutions effectively. Your leadership will be crucial in fostering a proactive culture that prioritizes risk management and customer satisfaction.
About OfficeSpace:OfficeSpace Software is at the forefront of providing a cutting-edge AI operating system tailored for the built environment. Our platform empowers teams to effectively plan, connect, and perform within the workplace. As a performance-oriented, private equity-backed organization, we prioritize hiring based on merit and a commitment to long-term success. If you're an entrepreneurial spirit, passionate, and driven by rapid innovation, particularly in the realm of Agentic AI, you might be the perfect fit. Our exceptional teams operate across the US, Canada, and Costa Rica, fostering a culture built on trust, respect, growth, and impactful contributions.About the Role:As the GTM Systems Lead, you will take ownership of the systems that drive our sales, closing, and growth processes. You will construct and manage the infrastructure behind our revenue engine, primarily utilizing Salesforce and Dealhub (CPQ), integrated into a modern, AI-enabled ecosystem.This is a hands-on, builder-oriented position. You will influence how data is managed, how teams collaborate, and how automation can enhance efficiency by replacing manual processes. We provide the platform; you design the future.Key Responsibilities:Drive strategy, ensure clarity, and scale operations effectively.
ABOUT US At Indie Campers, we are dedicated to making road trips accessible to everyone. As a leading campervan marketplace, we've harnessed a digital-first approach and a customer-centric ethos to create an exceptional booking experience that offers high-quality road trips at competitive prices. With over one million nights booked across our travel platform, we have proudly served more than 300,000 travelers from 169 countries. Our diverse range of offerings includes short-term RV rentals, long-term campervan subscriptions, and opportunities to purchase vehicles from our inventory. Driven by a strong technological backbone, we face exciting challenges that require top-tier talent and unwavering motivation. Join our expanding team and embark on this thrilling journey with us. THE ROLE As the Senior Support Lead Specialist - Americas, you will be an integral part of a regional team responsible for executing processes at our local depots and managing their teams. Your primary focus will be to ensure that operational support procedures are implemented to the highest standards for both our customers and local operations. Your role is crucial in enabling our global support team to execute processes designed to assist our local operations, ensuring customer satisfaction, and supporting team members in your region. You will directly impact client experiences by leading service recovery efforts, identifying process improvements, and implementing actions aimed at enhancing customer satisfaction. Reporting to the Regional Operations Director, you will serve as the customer advocate within the regional team, striving for optimal execution to meet customer expectations and coordinating efforts with your team. WHAT WILL YOU WORK ON? Oversee daily execution of local operations, analyzing customer satisfaction data to identify improvement opportunities. Implement daily service recovery procedures, proactively addressing customer journeys that have breached service SLAs and adjusting experiences accordingly. Coordinate corrective actions and improvements based on customer feedback.
About PayJoyAt PayJoy, we are committed to transforming lives through financial empowerment. As a pioneering credit provider, we focus on serving underprivileged populations in emerging markets, helping them achieve financial stability and prosperity. Our innovative secured credit technology creates pathways for new customers to access the credit system, enabling them to enhance their quality of life. With our point-of-sale financing and credit card services, we empower our customers to embrace micro-entrepreneurship and navigate challenging times. Leveraging advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers as of 2025, all while maintaining strong profitability for sustained growth.About the RoleThe Merchant Operations Manager focusing on Operational Excellence is vital to our mission. This role is responsible for streamlining processes, enhancing operational efficiency, and ensuring strategic alignment across various projects. Key responsibilities include governance, resource management, performance measurement, and continuous improvement, utilizing agile methodologies and project management best practices to drive success.
Full-time|On-site|Mexico City, Mexico City, Mexico
Become a vital part of Novibet as a VIP Operations Specialist!Are you eager to embrace a pivotal role within a thriving and fast-paced organization? If you possess a strong enthusiasm for VIP Operations and excel in high-energy environments, this opportunity is tailored for you.About UsFounded in 2010, Novibet is a leading GameTech company with a global presence across Europe, the Americas, and various other regions, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. Our offices span Greece, Malta, Brazil, and Mexico, employing over 1,200 dedicated professionals. We are dedicated to remaining at the cutting edge of technological advancements, consistently pushing boundaries to provide seamless entertainment and online gaming experiences to our rapidly growing customer base.Why Choose Novibet?At Novibet, your potential is recognized and nurtured. We prioritize growth through continuous learning and collaboration among a team of forward-thinkers who adapt dynamically to new challenges. We are equally committed to cultivating a positive, inclusive, and supportive workplace culture that empowers every individual to flourish.Join us and become part of a global team that values innovation, teamwork, and personal development.Your RoleAs a VIP Operations Specialist, you will serve as the primary point of contact for our esteemed players across various communication channels, addressing any issues that may arise during their interactions with our platform.Key ResponsibilitiesDeliver exceptional service to players, assisting with problem resolution, answering inquiries, promoting ongoing promotions, and rewarding their engagement effectively and efficiently.Collaborate with multiple departments (Trading, Bonus Team, Customer Support, Risk & Payments, etc.) to escalate and resolve player-related issues.Align with business objectives and policies to meet targets while ensuring adherence to processes.Operate with the utmost responsibility regarding matters affecting our most valued players.Your QualificationsOutstanding communication skills.Strong attention to detail and a proactive mindset.Advanced proficiency in MS Excel.Fluency in English is an advantage.Ability to multitask and prioritize effectively.Willingness to work shifts and weekends.Previous industry experience is essential.At Novibet, we cherish diversity and are committed to fostering an inclusive and fair workplace. All recruitment and employment decisions are made without regard to race, color, religion, gender, nationality, age, disability, or any other characteristic protected by law.
Join Stripe as a Risk Operations Associate in our User Policy Operations team, where you will play a pivotal role in safeguarding our platform and ensuring a seamless user experience. You will be responsible for analyzing risk-related data, implementing user policies, and collaborating with cross-functional teams to mitigate potential threats. This is an exciting opportunity for individuals who are passionate about risk management and operational excellence.
Join our dynamic operations team at Scale AI, where you will play a pivotal role in optimizing our processes to drive revenue and ensure our commitments to customers are met with exceptional quality and timeliness. Your expertise will be crucial in managing our supply operation funnel by developing and implementing innovative solutions, tools, and processes in collaboration with cross-functional teams, including Customer Operations, Product Operations, and Product Managers.In this role, you will tackle unprecedented challenges, demonstrating relentless determination to achieve outstanding results through pilots, tests, and experiments. Your ability to devise creative solutions will be essential in overcoming bottlenecks. This unique opportunity blends operational responsibility with significant influence over our critical outcomes, positioning you at the core of Scale's daily operations. We are looking for a scrappy, analytical, and empathetic individual who is focused on results and has the drive to inspire others.Key Responsibilities:Develop and implement key operational processes that are critical to our success.Oversee the daily delivery of customer commitments, ensuring satisfaction.Establish an effective feedback loop involving frontline teams, product development, strategy, and customers.Work collaboratively with various stakeholders to enhance processes for both new and existing customers.
Join Stripe as a Fraud Operations Team Lead and play a pivotal role in safeguarding our customers from fraud while improving our operational processes. You will lead a dedicated team, fostering a culture of excellence and innovation in fraud prevention strategies.Your responsibilities will include developing and implementing effective fraud detection measures, analyzing data to identify trends, and collaborating with various departments to optimize our approach. As a leader, you will mentor team members, ensuring they are equipped with the skills needed to excel in their roles.
Role overview PayJoy is hiring a Director of Fraud Operations in Mexico City. This leader will shape the company’s approach to reducing fraud risk and protecting both the business and its customers. The position focuses on designing and managing systems for fraud detection and prevention, monitoring data for suspicious patterns, and guiding a team responsible for operational integrity. What you will do Direct the development and implementation of fraud detection and prevention processes Review and interpret data trends to spot and respond to potential fraud risks Lead, mentor, and grow a team dedicated to operational security Collaborate with teams across PayJoy to strengthen fraud prevention strategies Foster a culture of vigilance and fraud awareness throughout the company Location This role is based in Mexico City.
Join our dynamic team at Stripe as a Fraud Operations Associate. In this role, you'll play a crucial part in safeguarding our platform against fraudulent activities. You will analyze data, identify patterns, and collaborate with various teams to implement solutions that enhance our fraud detection capabilities.
About Nubank Nubank was founded in 2013 with a mission to simplify financial services and empower individuals in their everyday lives. As one of the largest digital financial platforms globally, we cater to over 100 million customers across Brazil, Mexico, and Colombia. We harness cutting-edge technologies and innovative business practices to deliver new financial solutions that are straightforward, user-friendly, affordable, and empowering. Our commitment is to enhance access to financial services throughout Latin America. Role Overview As a Senior Product Operations Specialist focused on Fraud, you will play a critical role in developing banking integrations with third-party partners. Your responsibilities will include: Utilizing real-time data to pinpoint inefficiencies and refine processes for enhanced effectiveness. Leading the enhancement of our operational protocols and creating fraud training materials for our teams. Designing and establishing investigation processes centered on fraud detection. Managing the end-to-end roadmap, prioritizing tasks, and navigating complex decisions in a dynamic environment. Overseeing the transition from "confirmed" to "released" stages, optimizing due diligence processes to improve efficiency and compliance, and consistently monitoring this funnel. Regulatory Management: Acting as the primary contact for regulatory inquiries and overseeing the implementation of engineering and operational solutions for remediation.
About Docplanner Group Docplanner Group connects 24 million patients with more than 280,000 doctors in 13 countries through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda. The company’s marketplaces, SaaS products, and AI-powered tools help healthcare professionals focus on patient care by simplifying daily operations. Learn more about Docplanner’s products at pro.doctoralia.es. Why Join Docplanner? Directly support doctors in delivering better patient care. Work within a large team of over 3,000 employees while maintaining adaptability and agility. Contribute to sustainable growth and ongoing innovation in healthcare technology. Role Overview: Senior Risk & Fraud Lead, Latin America Based in Mexico City, the Senior Risk & Fraud Lead for Latin America will develop and implement risk management, fraud prevention, AML/KYC, and payment control frameworks for the region. This is a senior individual contributor role with significant independence, reporting to the Legal, Risk & Compliance department. The role focuses on building strong risk governance to support secure business and payment operations across Latin America. What You Will Do Design and apply operational risk management frameworks, including risk assessments and mitigation strategies, to support business growth and operations in LATAM. Develop and roll out fraud detection and prevention initiatives, using advanced monitoring systems and response protocols across the region. Build and maintain AML and KYC programs that meet both local and international compliance requirements. Manage fraud controls, including transaction monitoring and addressing new payment-related risks. Lead operational risk assessments, complex fraud investigations, and incident responses, working closely with internal teams, vendors, and external authorities.
Customer Experience Team LeadJoin Nelo and lead the CX team to elevate agent performance, quality, and coaching at one of Mexico's most dynamic fintech companies.As part of Nelo's rapidly expanding CX operation, you will oversee a team that engages with millions of transactions involving credit, payments, and e-commerce. This role is pivotal, focusing on operational leadership while ensuring our agents deliver exceptional service daily.In this position, you will take charge of functional supervision of all frontline agents, driving coaching, quality assurance, daily performance management, and handling escalations effectively.This role requires being present in our Mexico City office 80% of the time, fostering direct engagement with your team.
Role Overview ApolloIO is seeking a Customer Support Team Lead to guide a team of support professionals in our Mexico City office. This leadership role focuses on strengthening customer satisfaction and streamlining support operations. What You Will Do Supervise and mentor a team of customer support staff Equip team members with the skills and knowledge needed for high-quality service Act as the main link between customers and product teams Advocate for customer needs and help drive service improvements Location This position is based onsite at our Mexico City office.
Join Shiji Group as a Team Lead for our Support division, where you will oversee customer service operations and lead a dedicated team of support professionals. In this dynamic role, you will ensure high-quality service delivery, develop processes to enhance team performance, and collaborate with other departments to provide comprehensive solutions for our clients.
Join our dynamic team at Turner Townsend as a Strategic Recruitment Sourcing Team Lead. In this pivotal role, you will spearhead innovative sourcing strategies to attract top talent across various sectors. Your expertise will guide the recruitment team in identifying and engaging with exceptional candidates, ensuring we meet our organizational goals efficiently.
Join Lalamove as a Driver Operations Lead for Onboarding, where you will play a crucial role in enhancing our driver onboarding process. You will lead efforts to ensure a seamless and efficient onboarding experience for our drivers, contributing to our mission of connecting people and businesses through fast and reliable delivery services.
Profile of the Monitoring Team LeadDegree RequirementsA University Degree in a technical field such as Computer Science, Telecommunications, or Mathematics is required.Demonstrable ExperienceAt least 5 years of proven experience in team leadership, project management, and decision-making within a technological context.Technical Areas ExperienceA minimum of 3 years of experience with technical areas, platforms, tools, and programming languages relevant to this role.Service HoursService coverage is from 7:00 AM to 6:00 PM, managed globally by team members.On-Call RequirementOn-call service may be required.Specific Knowledge RequiredFamiliarity with BMC TrueSight Synthetic Monitoring, Elastic Synthetic Monitoring, BMC Entuity, BMC ProactiveNet Performance Manager, BMC Patrol Configuration Management, BMC Patrol Central, RTServers, OpsGenie, and CA Spectrum is essential.Main Functions and Tasks:Monitoring Role Definition:Collaborate in technical group meetings and assist project/application teams in defining monitoring processes.Analyze requirements for monitoring solutions tailored to specific needs.Identify corporate or standardized monitoring solutions that best fit the needs.Design monitoring strategies for new solutions, applications, or infrastructure.Implement, test, and standardize the new monitoring solutions.Create comprehensive documentation for all monitoring designs.Integrate monitoring tasks into incident and change management processes.Configuration of Monitors and Metrics:Ensure proper installation of monitoring tools on necessary systems.Configure monitors in compliance with corporate standards.Apply relevant performance metrics for comprehensive monitoring.Enhance event data to provide context for incident resolution.Automate the installation and updating of monitoring systems.
Customer Care Team:The Lead Customer Care Specialist – Business Operations will play a pivotal role in developing, managing, and expanding a specialized customer support operation that caters to complex financial products for professional clients. Initially, this hands-on leadership position will oversee a team of agents while laying down the essential operational frameworks, processes, and performance standards needed to provide exceptional service.This role will evolve to encompass the leadership of a comprehensive operational structure, including coordinators, supervisors, and agents, ensuring superior performance across critical service metrics such as SLAs, CSAT, AHT, and resolution quality. Acting as a vital link between frontline support, product teams, and internal stakeholders, you will drive continuous improvements in customer experience and operational efficacy.Key Responsibilities:Oversee the daily performance of the Customer Care operation, ensuring adherence to crucial support metrics including SLAs, CSAT, AHT, and resolution quality.Directly manage an initial team of agents, addressing escalations, monitoring performance, and upholding operational discipline during the outset of the operation.Offer coaching, feedback, and performance management while helping to establish a leadership framework (coordinators and supervisors) as the operation scales.Design operational processes such as shift structures, escalation flows, and workload distribution to ensure efficient service delivery.Monitor on-floor service quality, identify recurring operational challenges, and collaborate with internal teams to bridge knowledge or process gaps.Ensure the support model meets the expectations of professional clients requiring clear, accurate, and efficient resolutions.Translate feedback from customers and agents into actionable insights for product teams, including tool enhancements, bug reports, and workflow improvements.Collaborate closely with Product, Analytics, and cross-functional teams to address systemic issues affecting customer experience.Establish the operational structure, processes, and governance needed to scale the support organization.Analyze operational data and dashboards to uncover trends, root causes, and opportunities for service delivery enhancements.
We are seeking a dynamic and results-driven Commercial Operations Lead to join our innovative team at Clara. This role is pivotal in guiding our commercial strategies and operational excellence, ensuring we achieve our business goals while delivering exceptional value to our customers.The ideal candidate will possess a strong analytical mindset, leadership skills, and a passion for driving performance in a fast-paced environment. As the Commercial Operations Lead, you will work closely with cross-functional teams to optimize our operational processes and enhance our market presence.
Join Platacard as the Director of Antifraud and Disputes Operations where you will lead a dynamic team dedicated to ensuring the security and integrity of our financial systems. In this pivotal role, you will strategize and implement innovative solutions to combat fraud and manage dispute resolutions effectively. Your leadership will be crucial in fostering a proactive culture that prioritizes risk management and customer satisfaction.
About OfficeSpace:OfficeSpace Software is at the forefront of providing a cutting-edge AI operating system tailored for the built environment. Our platform empowers teams to effectively plan, connect, and perform within the workplace. As a performance-oriented, private equity-backed organization, we prioritize hiring based on merit and a commitment to long-term success. If you're an entrepreneurial spirit, passionate, and driven by rapid innovation, particularly in the realm of Agentic AI, you might be the perfect fit. Our exceptional teams operate across the US, Canada, and Costa Rica, fostering a culture built on trust, respect, growth, and impactful contributions.About the Role:As the GTM Systems Lead, you will take ownership of the systems that drive our sales, closing, and growth processes. You will construct and manage the infrastructure behind our revenue engine, primarily utilizing Salesforce and Dealhub (CPQ), integrated into a modern, AI-enabled ecosystem.This is a hands-on, builder-oriented position. You will influence how data is managed, how teams collaborate, and how automation can enhance efficiency by replacing manual processes. We provide the platform; you design the future.Key Responsibilities:Drive strategy, ensure clarity, and scale operations effectively.
ABOUT US At Indie Campers, we are dedicated to making road trips accessible to everyone. As a leading campervan marketplace, we've harnessed a digital-first approach and a customer-centric ethos to create an exceptional booking experience that offers high-quality road trips at competitive prices. With over one million nights booked across our travel platform, we have proudly served more than 300,000 travelers from 169 countries. Our diverse range of offerings includes short-term RV rentals, long-term campervan subscriptions, and opportunities to purchase vehicles from our inventory. Driven by a strong technological backbone, we face exciting challenges that require top-tier talent and unwavering motivation. Join our expanding team and embark on this thrilling journey with us. THE ROLE As the Senior Support Lead Specialist - Americas, you will be an integral part of a regional team responsible for executing processes at our local depots and managing their teams. Your primary focus will be to ensure that operational support procedures are implemented to the highest standards for both our customers and local operations. Your role is crucial in enabling our global support team to execute processes designed to assist our local operations, ensuring customer satisfaction, and supporting team members in your region. You will directly impact client experiences by leading service recovery efforts, identifying process improvements, and implementing actions aimed at enhancing customer satisfaction. Reporting to the Regional Operations Director, you will serve as the customer advocate within the regional team, striving for optimal execution to meet customer expectations and coordinating efforts with your team. WHAT WILL YOU WORK ON? Oversee daily execution of local operations, analyzing customer satisfaction data to identify improvement opportunities. Implement daily service recovery procedures, proactively addressing customer journeys that have breached service SLAs and adjusting experiences accordingly. Coordinate corrective actions and improvements based on customer feedback.
About PayJoyAt PayJoy, we are committed to transforming lives through financial empowerment. As a pioneering credit provider, we focus on serving underprivileged populations in emerging markets, helping them achieve financial stability and prosperity. Our innovative secured credit technology creates pathways for new customers to access the credit system, enabling them to enhance their quality of life. With our point-of-sale financing and credit card services, we empower our customers to embrace micro-entrepreneurship and navigate challenging times. Leveraging advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers as of 2025, all while maintaining strong profitability for sustained growth.About the RoleThe Merchant Operations Manager focusing on Operational Excellence is vital to our mission. This role is responsible for streamlining processes, enhancing operational efficiency, and ensuring strategic alignment across various projects. Key responsibilities include governance, resource management, performance measurement, and continuous improvement, utilizing agile methodologies and project management best practices to drive success.
Full-time|On-site|Mexico City, Mexico City, Mexico
Become a vital part of Novibet as a VIP Operations Specialist!Are you eager to embrace a pivotal role within a thriving and fast-paced organization? If you possess a strong enthusiasm for VIP Operations and excel in high-energy environments, this opportunity is tailored for you.About UsFounded in 2010, Novibet is a leading GameTech company with a global presence across Europe, the Americas, and various other regions, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. Our offices span Greece, Malta, Brazil, and Mexico, employing over 1,200 dedicated professionals. We are dedicated to remaining at the cutting edge of technological advancements, consistently pushing boundaries to provide seamless entertainment and online gaming experiences to our rapidly growing customer base.Why Choose Novibet?At Novibet, your potential is recognized and nurtured. We prioritize growth through continuous learning and collaboration among a team of forward-thinkers who adapt dynamically to new challenges. We are equally committed to cultivating a positive, inclusive, and supportive workplace culture that empowers every individual to flourish.Join us and become part of a global team that values innovation, teamwork, and personal development.Your RoleAs a VIP Operations Specialist, you will serve as the primary point of contact for our esteemed players across various communication channels, addressing any issues that may arise during their interactions with our platform.Key ResponsibilitiesDeliver exceptional service to players, assisting with problem resolution, answering inquiries, promoting ongoing promotions, and rewarding their engagement effectively and efficiently.Collaborate with multiple departments (Trading, Bonus Team, Customer Support, Risk & Payments, etc.) to escalate and resolve player-related issues.Align with business objectives and policies to meet targets while ensuring adherence to processes.Operate with the utmost responsibility regarding matters affecting our most valued players.Your QualificationsOutstanding communication skills.Strong attention to detail and a proactive mindset.Advanced proficiency in MS Excel.Fluency in English is an advantage.Ability to multitask and prioritize effectively.Willingness to work shifts and weekends.Previous industry experience is essential.At Novibet, we cherish diversity and are committed to fostering an inclusive and fair workplace. All recruitment and employment decisions are made without regard to race, color, religion, gender, nationality, age, disability, or any other characteristic protected by law.
Join Stripe as a Risk Operations Associate in our User Policy Operations team, where you will play a pivotal role in safeguarding our platform and ensuring a seamless user experience. You will be responsible for analyzing risk-related data, implementing user policies, and collaborating with cross-functional teams to mitigate potential threats. This is an exciting opportunity for individuals who are passionate about risk management and operational excellence.
Join our dynamic operations team at Scale AI, where you will play a pivotal role in optimizing our processes to drive revenue and ensure our commitments to customers are met with exceptional quality and timeliness. Your expertise will be crucial in managing our supply operation funnel by developing and implementing innovative solutions, tools, and processes in collaboration with cross-functional teams, including Customer Operations, Product Operations, and Product Managers.In this role, you will tackle unprecedented challenges, demonstrating relentless determination to achieve outstanding results through pilots, tests, and experiments. Your ability to devise creative solutions will be essential in overcoming bottlenecks. This unique opportunity blends operational responsibility with significant influence over our critical outcomes, positioning you at the core of Scale's daily operations. We are looking for a scrappy, analytical, and empathetic individual who is focused on results and has the drive to inspire others.Key Responsibilities:Develop and implement key operational processes that are critical to our success.Oversee the daily delivery of customer commitments, ensuring satisfaction.Establish an effective feedback loop involving frontline teams, product development, strategy, and customers.Work collaboratively with various stakeholders to enhance processes for both new and existing customers.
Mar 26, 2026
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