Enterprise Customer Support Advocate at Talkwalker | Mexico City, Vancouver

Join Hootsuite as an Enterprise Customer Support Advocate and play a crucial role in delivering exceptional support to our enterprise clients. In this dynamic position, you will leverage your problem-solving skills to ensure customer satisfaction and help clients navigate our Talkwalker platform effectively.

Join us as a Customer Support Advocate at Hootsuite, where you will play a vital role in delivering exceptional service to our customers. Our ideal candidate will possess a positive attitude, a passion for helping others, and a comprehensive understanding of our products and processes. In this hybrid position, you will assist our self-service customers both remotely and in our Mexico City office, reporting directly to the Customer Support Team Lead.

Role overview The Product Advocate - Customer Support role at Apollo.io centers on supporting customers and ensuring they have a positive experience with the platform. This position is based in the Mexico City office and requires full English proficiency. What you will do Product Advocates use their in-depth understanding of Apollo.io’s features to assist users and answer questions. The role involves clear communication and a focus on customer satisfaction, helping users navigate the platform and resolve issues efficiently. Requirements Located in Mexico City Full proficiency in English Strong product knowledge and communication skills Work environment This is an in-office position in Mexico City. The team values individuals who can combine technical understanding with a customer-focused approach.

Become a Key Player at Novibet as a Customer Support Specialist!Are you eager to make a significant impact in an innovative and rapidly expanding company? If you possess a strong passion for customer service and excel in high-energy environments, this opportunity is tailor-made for you.About UsEstablished in 2010, Novibet is a renowned GameTech company with a presence in Europe, the Americas, and various other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. Our operational hubs are strategically located in Greece, Malta, Brazil, and Mexico, employing over 1,200 dedicated professionals across our global footprint. We are committed to leading the charge in technological innovation, consistently enhancing and delivering seamless online gaming and entertainment experiences to our growing customer base.Why Join Novibet?At Novibet, we empower our team members to excel by prioritizing personal and professional growth through collaborative learning and adaptation to new challenges. We are dedicated to cultivating a positive, inclusive, and supportive workplace culture where every individual can prosper.Join our global team of over 1,200 passionate individuals who value diversity, innovation, and personal development.Your RoleAs a Customer Support Specialist at Novibet, you will serve as the primary contact for our customers, addressing inquiries related to account management and betting options. You will effectively resolve issues such as payment discrepancies and access challenges, ensuring a smooth customer experience.Key ResponsibilitiesAssist our customers through live chat, phone, email, and social media with a wide range of inquiries related to payments, logins, verification, and betting.Respond quickly to customer requests and inquiries.Address complaints and provide suitable solutions.Escalate unresolved issues to appropriate internal teams and follow up for resolution.Document inquiries, feedback, and complaints.Improve customer experience by sharing valuable insights with Product teams.What You Bring to the TableHigh School Diploma or equivalent from an accredited institution.Proficiency in English is a plus.Previous experience in a similar role or in a call center setting is preferred.Strong computer skills.Exceptional communication and interpersonal abilities.Willingness to work in a shift rotation.What We OfferAt Novibet, we genuinely appreciate our employees! Within our vibrant, fast-paced environment, we encourage everyone to reach their fullest potential while enjoying the journey. Here’s how we support that:Competitive Compensation: Attractive salary and bonus structure.

About Doctoralia Doctoralia leads the Mexican healthcare technology market, connecting millions of patients with specialists through a digital platform. The company focuses on making clinical practice more efficient and patient-centered using SaaS solutions for the medical sector. Role Overview: Operations Support Specialist The Operations Support Specialist helps coordinate and improve daily operations at Doctoralia. This role supports both internal teams and external clients, handling administrative tasks, resolving incidents, and suggesting ways to streamline processes. The position is based in Mexico City. What You Will Do Support internal teams with daily operations, ensuring processes run smoothly and incidents are addressed promptly. Maintain and update databases, reports, and documentation, keeping information accurate and confidential. Spot opportunities to improve operational procedures and recommend solutions to boost efficiency. Coordinate with suppliers and internal departments to meet deadlines and uphold service quality. Monitor key operational metrics and provide insights to support decision-making. What We Look For Experience: 1 to 2 years in operations, administration, or support roles, with a background in administrative work and incident management. Work Environment: Comfortable in startup, marketing, or advertising settings. Technical Skills: Familiar with Jira, Salesforce, CRMs, and operational management platforms. Soft Skills: Strong organizational ability, proactive approach, and a knack for solving problems.

About PayJoy PayJoy is a credit company focused on helping underserved customers in emerging markets build financial stability. The company’s patented guaranteed credit technology gives new customers a way into the credit system. With point-of-sale financing and the PayJoy card, customers can access modern financial tools and improve their quality of life. PayJoy’s credit offerings also support micro-entrepreneurs and act as a form of insurance. The team uses machine learning, data science, and artificial intelligence to prevent fraud. By 2025, PayJoy will have served over 18 million customers and reached strong, sustainable profitability. About the Role The Customer Support Representative handles incoming and outgoing communications with PayJoy’s end customers in Mexico City. This includes phone calls, email inquiries, and WhatsApp chats. The role centers on providing friendly, helpful support to customers who have questions or concerns.

Join OpenTable as a Customer Support Associate and become part of a dynamic team dedicated to providing exceptional service to our customers. In this hybrid role based in Mexico City, you will engage with users, troubleshoot issues, and ensure a seamless dining experience via our platform.

Doctoralia connects patients and medical specialists in Mexico through technology. As a leading healthcare platform and SaaS provider for the medical sector, Doctoralia supports millions in accessing care and helps clinics deliver digital, patient-centered services. Role overview The Customer Success Team Leader oversees a team that responds to support requests by phone, chat, and email. The main goals are to maintain high customer satisfaction (CSAT) and strong first call resolution (FCR) rates. This leader guides team members to understand client needs, resolve issues, and provide timely solutions. What you will do Manage and support a customer success team handling incoming inquiries across multiple channels Coach team members to address client needs and challenges effectively Monitor and improve CSAT and FCR metrics Work closely with other internal teams to achieve service goals and drive continuous improvement Location This position is based in Mexico City.

About Doctoralia Doctoralia’s mission is to humanize healthcare through technology. As a leading SaaS platform in Mexico’s medical sector, Doctoralia connects millions of patients with specialists and helps transform clinical practice into a more efficient, patient-focused digital experience. Role Overview The Customer Success Inbound Agent serves as a strategic partner to healthcare professionals, supporting their success and business growth. This role is the first point of contact for new clients, guiding them through adopting Doctoralia’s digital solutions and ensuring a positive experience from the start. The focus is on building strong, lasting relationships and helping doctors get the most value from the platform. What You Will Do Handle incoming requests from new clients, offering tailored guidance to understand their goals and needs. Lead the onboarding process so users can make the most of the platform’s features from day one. Serve as the main contact for clients: answer questions, provide support, and anticipate needs with empathy and speed. Track how clients use the platform by monitoring key metrics and use data to spot areas for improvement or where intervention is needed. Work closely with sales and product teams to share feedback on client experiences and help improve processes and services. Location This position is based in Mexico City.

OpenTable, a prominent leader in the restaurant industry with over 25 years of experience and part of Booking Holdings, Inc. (NASDAQ: BKNG), is committed to empowering restaurants to flourish. With a network of millions of diners and over 60,000 restaurant partners, our innovative technology allows restaurants to concentrate on their core values—their teams, their guests, and their profits—while providing diners with the ability to discover and reserve the ideal dining venue for any occasion.At OpenTable, every team member makes a significant contribution to our mission. Join a global team that embraces hospitality at its core, ensuring we take care of others while cultivating our company culture.As we expand rapidly, we invite you to become part of our exciting journey! The key quality we seek in this role is a genuine passion for assisting others. While some technical skills are beneficial, your ability to connect with people and think logically are paramount; we will provide the necessary training. If you possess computer networking or technical knowledge, that is a plus!Your primary objective is not merely to expedite calls, but to deliver exceptional service that leaves customers satisfied and confident in OpenTable. Our diverse global clientele requires adaptability, and you will be integral in fostering long-lasting relationships with customers, making you our best marketing ambassador!Note: Candidates must be proficient in both Spanish and English.

Join OpenTable, a leading platform with over 60,000 restaurant partners and millions of diners, as we continue to revolutionize the dining experience. As part of Booking Holdings, Inc. (NASDAQ: BKNG), we pride ourselves on helping restaurants thrive through our innovative technology, allowing them to focus on their teams and guests.At OpenTable, every employee plays a vital role in shaping our culture of hospitality, where caring for others is at the forefront of our mission. As we expand rapidly, we invite you to be a part of our dynamic team!We are looking for a Customer Support Specialist who is genuinely passionate about helping people. While some technical skills are beneficial, we value your ability to connect with customers and think critically. If you have a background in computer networking or technical knowledge, that’s a plus!Your primary goal will be to resolve customer issues effectively while ensuring a positive interaction that leaves them smiling and satisfied. You will serve a diverse clientele worldwide, adapting your communication style as needed to foster strong relationships.Key Responsibilities:Respond to customer inquiries through calls, emails, and chats with exceptional service.Take ownership of customer issues and ensure timely resolutions.Log all customer interactions accurately in our CRM system (Salesforce).Seek assistance when necessary while maintaining a high level of service.Note: Bilingual proficiency in Spanish and English is required for this position.

Join our dynamic team as an Enterprise Support Specialist at Restaurant365, where you will play a crucial role in delivering exceptional support to our enterprise clients. Your expertise will help ensure their success and satisfaction with our innovative software solutions designed specifically for the restaurant industry.In this position, you will troubleshoot complex issues, provide training on our platform, and collaborate with cross-functional teams to enhance the customer experience. If you are passionate about technology and customer service, we want to hear from you!

We are thrilled to introduce an exciting opportunity for an Enterprise Account Executive to join our dynamic team at Insider One in vibrant Mexico City. In this pivotal role, you will drive growth and establish lasting relationships with our clients by leveraging our state-of-the-art marketing and customer engagement platform.About Insider OneInsider One stands as the premier platform designed to empower marketing and customer engagement teams, allowing them to reach their utmost potential and become truly unstoppable.Our journey commenced with a small yet ambitious team, and has evolved into a powerhouse of over 1,500 professionals from more than 50 nationalities across 30+ offices globally. With artificial intelligence at our core and an integrated Customer Data Platform (CDP), we seamlessly unify data, personalization, and journey orchestration across a broad spectrum of channels including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we celebrated one of the largest funding rounds in our industry, securing a $500 million Series E investment led by General Atlantic. Our esteemed investors include Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and we proudly serve over 2,000 customers ranging from innovative startups to Fortune 500 giants such as Samsung, Nike, L’Oreal, and Nestlé.Insider One is recognized as one of the few woman-founded, women-led B2B SaaS unicorns globally. We are not just celebrated by our customers but also acknowledged by industry analysts for leading the market in essential marketing and customer engagement capabilities.

Join efihr as an Application Support Analyst, where you will play a pivotal role in enhancing customer experiences by effectively resolving technical issues. Collaborating closely with your first-line colleagues, you will handle complex customer tickets related to our planning solutions, leveraging your specialized knowledge to deliver optimal resolutions.Your responsibilities will include:Delivering exceptional customer service by providing effective solutions to challenging problems faced by our clients.Owning the resolution process for assigned issues and ensuring clear communication of the implemented solutions to customers.Utilizing your technical expertise to identify and implement the most suitable solutions.Contributing to the Customer Services knowledge base to document our findings and enhance team knowledge.Building and maintaining a strong network within your team and across the company to ensure the best outcomes for customers.Effectively managing your time and priorities while keeping track of incoming tickets and maintaining a clear overview of tasks.

Join QIMA as a Customer Service Coordinator, where you will play a crucial role in ensuring exceptional customer experiences. You will act as a liaison between our customers and our sales team, addressing inquiries and resolving issues promptly. Your attention to detail and ability to communicate effectively will be key to your success in this role.

Are you ready to elevate your career?Join Clara, the fastest-growing company in Latin America, revolutionizing how businesses manage their financial transactions. Our innovative solutions empower over 20,000 businesses with agility and transparency, utilizing locally issued corporate cards, efficient bill payment, financing options, and a robust B2B platform designed for scalability.Backed by prominent investors, including notable regional VCs and leading global funds, Clara is on a mission to build the financial infrastructure that propels high-performing organizations throughout the region. If you thrive in a dynamic environment and seek to make a significant impact, we invite you to join our passionate team spread across the Americas.Key ResponsibilitiesAs an Enterprise Account Executive, you will spearhead transformative commercial discussions with large enterprises in Mexico. Your role will be crucial in Clara’s growth strategy as you collaborate with financial leaders to address intricate challenges through our cutting-edge financial platform.New Business Development: Manage the complete sales cycle for Enterprise accounts, from initial strategic discussions to contract finalization. Build and sustain a high-quality pipeline while ensuring accurate forecasting and data hygiene within Hubspot.C-Level Engagement: Lead high-stakes dialogues primarily with CFOs, Treasurers, and senior finance executives. Your ability to translate complex financial frameworks into clear value propositions will position Clara as a strategic ally in their financial journey.

FlexCar is experiencing rapid growth and we are seeking a dedicated Customer Support Specialist to join our team in Mexico City.Who We AreAt FlexCar, we are revolutionizing car leasing by offering flexible ownership solutions that are accessible to everyone. Our mission is to elevate the car leasing experience and lead the future of mobility across Greece, Italy, Cyprus, Mexico, and beyond.Our TeamWe are on the lookout for passionate, ambitious individuals ready to embark on an exciting career journey with a dynamic and professional team. If you are eager to kickstart your career with one of Europe’s most promising startups, we want you!Position OverviewAs a Customer Support Specialist, your primary responsibility will be to handle inbound calls from existing customers, providing them with accurate and detailed responses to their inquiries. This role involves liaising with both B2B and B2C clients, as well as our fleet team, ensuring effective communication regarding any potential issues.Additionally, you will need to act swiftly to resolve problems in alignment with our operational processes, all while delivering an exceptional customer experience.

Role overview The Support Engineer position at NielsenIQ in Mexico City centers on providing technical support to clients and ensuring their needs are addressed promptly. This role plays a key part in maintaining the reliability of services and upholding client satisfaction. Collaboration is a regular part of the job. Support Engineers work with colleagues from various teams to resolve client issues and keep daily operations on track. Building and maintaining strong relationships with clients is also a core responsibility. What you will do Deliver technical support and solutions for clients Work closely with internal teams to resolve operational challenges Help sustain smooth business operations Support ongoing client relationships through effective communication Location This position is based in Mexico City.

Join Our Dynamic Sales Team at TRACTIANAt Tractian, our Sales team is the engine driving our revenue growth. We are dedicated to creating new business opportunities, acquiring new clientele, and strengthening our relationships with existing accounts. Our enterprise clientele includes esteemed Fortune 500 companies like Hyundai, Bosch, CEMEX, Bimbo, PepsiCo, and more. With a Net Revenue Retention (NRR) that rivals top Silicon Valley startups such as Snowflake (158%) and Twilio (155%), our products demonstrate significant value and customer loyalty. We proudly recognize our top performers who exceed their quotas.Your RoleAs an Enterprise Account Executive at Tractian, you will be pivotal in driving substantial revenue growth through both our existing customer relationships and new business acquisitions. Your responsibilities will encompass nurturing key client relationships, pinpointing upselling and cross-selling opportunities, and ensuring optimal client satisfaction. Your primary focus will be on maximizing the value of each account, contributing to our overarching revenue targets, and supporting our objectives for market expansion.

Join ALTEN Mexico as a Junior Java Developer and become an integral part of our team dedicated to engineering and technology solutions. You will engage in innovative projects across diverse industries, including Automotive, Energy, Aeronautics, Banking, Telecommunications, and more.In this role, you will be accountable for the development, integration, and modernization of software tools essential for validation and automation processes.The position necessitates a strong technical grasp of Java, backend architectures, integration with DLLs (JNI/JNA), validation flow automation, communication between heterogeneous tools, and connection with NI or dSPACE platforms. Additionally, you will ensure delivery quality by adhering to best development practices, testing, documentation, and traceability via GitHub and Rally.