Director of Technical Support Engineering

Datadog is in search of a visionary and results-driven Director to spearhead and expand our Technical Support Engineering (TSE) division across the Latin America (LATAM) region. In this pivotal role, you will enhance our regional support operations, cultivate high-performing teams, and uphold operational excellence as we navigate our rapid growth trajectory. You will oversee a team of managers and support engineers in LATAM, collaborating across departments to ensure outstanding customer success and maintain consistent global standards. At Datadog, we cherish our office culture—the relationships and collaboration it fosters and the innovative spirit it inspires. We embrace a hybrid work model, allowing our Datadogs to achieve a work-life balance that suits their individual needs.

Join our dynamic team at inetum2 as a Technical Support Engineer, where you will play a crucial role in providing exceptional support to our clients. This position requires a deep understanding of technical troubleshooting and customer service.

Join Vonage as a Technical Support Engineer where you will be the frontline for our customers, ensuring their technical issues are resolved promptly and efficiently. Your role will involve diagnosing and troubleshooting software and hardware problems, providing top-notch customer service, and collaborating with the engineering team to enhance our products. With your expertise, you'll help us deliver exceptional experiences to our clients.

Ebury is hiring a Technical Support Engineer for its Mexico City office. This hybrid role combines four days onsite with one day remote each week. Role overview The Technical Support Engineer will join a support-focused engineering team. Collaboration with specialists across different business areas is a key part of this position. The work centers on providing technical support to help keep business operations running smoothly. Work environment The team values innovation, practical problem-solving, and open collaboration. Ebury encourages team members to contribute ideas and develop their skills within a supportive environment. Location details Based in Mexico City Hybrid schedule: 4 days onsite, 1 day remote

Join AlertMedia as a Technical Support Engineer and be at the forefront of enhancing customer experiences through exceptional technical assistance. In this role, you will work closely with clients to resolve their issues, provide expert advice, and ensure seamless operation of our communication platform.

Join our dynamic team at Arketa as a Technical Support Engineer, where you'll be the cornerstone of our customer service excellence. In this role, you'll troubleshoot technical issues, provide solutions, and ensure customer satisfaction. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about technology and helping users.

Role Overview Vonage is looking for a Technical Support Engineer focused on the Voice API. This role is based in Mexico City. The engineer will serve as the first point of contact for clients, helping them navigate and resolve technical issues with Vonage's communication solutions. What You Will Do Respond to client support requests related to the Voice API. Troubleshoot and resolve technical problems to maintain reliable service. Work to improve customer satisfaction by providing clear solutions and guidance. What You Bring Strong technical problem-solving skills. Ability to explain complex technical topics in a clear, helpful way. Experience supporting APIs or communication platforms is a plus.

Join Cloudflare as a Technical Support Engineer specializing in Application Performance. In this dynamic role, you will be pivotal in ensuring optimal application performance for our users. Your expertise will help diagnose and resolve complex technical issues while collaborating with cross-functional teams to enhance our services.

Join our dynamic team at Teltonika Networks as a Networking and IoT Technical Support Engineer in Mexico City, Mexico. In this pivotal role, you will collaborate with internal teams and clients, offering technical expertise to tackle complex networking challenges while supporting the integration of Teltonika's innovative products into customer solutions.Our networking solutions business unit specializes in manufacturing cutting-edge industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our devices are at the forefront of Industry 4.0, Smart City initiatives, and Green Energy projects, providing unparalleled connectivity in the most demanding environments.At Teltonika, you have the opportunity to enhance your technical skills and advance your career within a rapidly growing global IoT organization, working with state-of-the-art networking technologies.Your responsibilities will include:Engaging in pre-sales and post-sales communications with local market customers, both in-person and remotely.Independently resolving technical issues related to customer configurations, firmware/software, and other sources.Serving as a crucial link between Teltonika Networks' R&D/HQ and clients, facilitating the resolution of intricate technical challenges.Utilizing Linux-based operating systems, industrial protocols, and various networking services and protocols, including occasional interactions with third-party peripherals.Conducting training sessions for employees and clients on our products and solutions.

We are looking for a dedicated Support Engineer to join our team at inetum2. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met effectively and efficiently. You will work closely with cross-functional teams to troubleshoot issues and implement solutions, contributing to the overall success of our projects.

Join our dynamic team at NielsenIQ as a Support Engineer, where you'll play a crucial role in providing technical assistance and solutions to our clients. This is an exciting opportunity to work with cutting-edge technology and help our customers maximize their experience with our services. You will be responsible for troubleshooting issues, guiding clients through complex processes, and ensuring their satisfaction with our innovative solutions.

Role overview Ebury is hiring a Technical Operations Engineer for its Mexico City office. This hybrid position requires four days onsite and one day remote each week. The role is part of the support engineering team, focusing on operational support throughout the company’s technology systems. Responsibilities Troubleshoot problems with applications, services, and infrastructure reported by users of Ebury’s internally built systems. Verify and document technical issues and bugs to keep tracking and escalation accurate. Manage incidents, communicate with stakeholders, and coordinate with development teams as needed. Work alongside Software Engineering to define support workflows and monitoring for new products and projects. Collaborate with trusted vendors to resolve service-related events. What Ebury offers Recognition and rewards for impact in a results-driven, growth-focused organization. Emphasis on excellence and high-quality work. Personal responsibility with the freedom to own tasks. An inclusive, collaborative culture that values diversity and supports all team members. Ongoing professional development through career mapping, regular performance reviews, and training. Location and work schedule This position is based in Mexico City. The hybrid work model includes four days in the office and one day working from home each week.

Join spoton as a Technical Support Expert I, where you will play a crucial role in ensuring customer satisfaction by providing exceptional technical assistance. Your expertise will help resolve a variety of technical issues, guiding customers through troubleshooting steps and ensuring their concerns are addressed promptly and effectively.

Role overview The Support Engineer position at NielsenIQ in Mexico City centers on providing technical support to clients and ensuring their needs are addressed promptly. This role plays a key part in maintaining the reliability of services and upholding client satisfaction. Collaboration is a regular part of the job. Support Engineers work with colleagues from various teams to resolve client issues and keep daily operations on track. Building and maintaining strong relationships with clients is also a core responsibility. What you will do Deliver technical support and solutions for clients Work closely with internal teams to resolve operational challenges Help sustain smooth business operations Support ongoing client relationships through effective communication Location This position is based in Mexico City.

Join Deel as a Technical Support Specialist and be a pivotal part of our dynamic team! We are seeking an enthusiastic and skilled individual to provide exceptional technical support to our clients across the LATAM region. You will be responsible for diagnosing and resolving technical issues, ensuring client satisfaction, and contributing to the continuous improvement of our support processes.This role offers a fantastic opportunity to work with cutting-edge technology and collaborate with a passionate team dedicated to helping clients succeed.

Role Overview Vonage is hiring a Video API Tech Support Engineer in Mexico City. This role focuses on helping clients use and integrate Vonage’s video API solutions. The position centers on technical support, troubleshooting, and ensuring customers get the most from our video technology. What You Will Do Provide technical assistance for Vonage’s video API products Support clients with integration and setup questions Troubleshoot issues to maintain smooth video API performance Work closely with team members to resolve complex technical problems Location This position is based in Mexico City, Mexico.

Join our dynamic team at Clara as an IT Support Engineer! In this hybrid role, you will be responsible for providing exceptional technical support to our clients and internal teams. Your expertise will be vital in troubleshooting issues, maintaining IT systems, and ensuring smooth operation across various platforms.

Join Shiji Group as a Team Lead for our Support division, where you will oversee customer service operations and lead a dedicated team of support professionals. In this dynamic role, you will ensure high-quality service delivery, develop processes to enhance team performance, and collaborate with other departments to provide comprehensive solutions for our clients.

About Fever Fever is a technology platform focused on transforming culture and live entertainment. Every month, more than 300 million people across 55+ countries use our platform to discover new experiences. We help event creators grow their audiences with analytics and tools, and we work with partners like Netflix, F.C. Barcelona, and Primavera Sound. Our team is backed by global investors and recognized for award-winning experiences. Role Overview: IT Support Specialist (Mexico City) This is a hands-on role within a small, two-person IT team. The IT Support Specialist maintains our systems, manages access and devices (primarily macOS), and contributes to internal tooling projects. The position offers exposure to a range of technologies and systems, including opportunities to work with AI-assisted development tools such as Claude Code. Many on our team have used this role as a springboard into areas like infrastructure, reliability, or platform engineering. One former IT team member recently moved into our Site Reliability Engineering (SRE) group. What You Will Do Manage the macOS device fleet with Kandji MDM, including deployments, policy updates, and custom OpenVPN configuration. Handle access management: onboarding, offboarding, SSO, and permissions. Respond to IT requests via Slack and Jira, triaging and resolving issues. Work closely with the SRE team on infrastructure awareness and escalations. Create and maintain clear documentation for runbooks, procedures, and internal guides. Provide occasional support for Windows and some Linux users, though most work centers on macOS. Use automation platforms to streamline common requests and reduce repetitive work.

Join Turnitin LLC as a Technical Support Representative at Tier 1, where you will play a crucial role in assisting our clients with technical inquiries and issues. As the first point of contact, your expertise will ensure that clients receive timely and effective support. Embrace the opportunity to work remotely from Mexico City while contributing to a company dedicated to academic integrity and innovation.